FAQ

Q1. Items will be delivered from where?

A. Our items are all instock and shipped from Singapore unless sold out. Urgent orders can come to pick up.

Q2. I would like to change my order address or contact number, what should i do?

A. Please cancel your order and place a new order as seller is unable to change any information for buyer.

Shipping

• Major Shipping company: Qxpress
• Usual Shipping period: Shipped out next day, reach within 2-3 business days depending on courier.
• Shipping rate: Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10, subjected to store approval.

• We don't accept the cases below:

  • - ex1) over 3days from receiving item
  • - ex2) if items are open/used or damaged (we seek your kind understanding as our product are hygiene products)
  • - ex3) sending item without prior contact