FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Fruits are natural produce and it has it's own season, it's shelf life is very short, therefore we are unable to store orders that are meant for later. We hope to bring the best to our customer and delivering not fresh fruits is not our practice.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. Do contact us at our email address [email protected] and we will get back to you ASAP. 

Shipping

• Major Shipping company : Seller own fleet
• Usual Shipping period: 9am to 5pm daily 
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 1 days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.