GRACEGIFT
GRACEGIFT
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Shop Info



About Us

Gracegift - Les belles chaussures!

For Gracegift, every girl is the unique princess in this fantasy world. Our shoes will make all of you be a sweet, stylish and modern women. Just enjoy your fairy tale, and live your dream with Gracegift!



Shipping

● Major Shipping Company: DPEX
● Usual Shipping Period: 7 ~ 10 Working Days
● Shipping Tracking Website: https://dpex.com/track-and-trace/
● Shipping Rate: Shipping rate differs from item to item. Please visit individual item page.



Refund/Return

PLEASE NOTE: We're unable to accept any returns or exchanges due to international shipping. However, if you’ve received a wrong or defective item, you may request for a refund through Qtalk/Qpost and we will be delighted to help you!

PLEASE NOTE: We have a 7-day return & refund policy upon receipt of order by the customer. Kindly look through the following to see if your item is applicable for our return & refund policy:

Only applicable to:

1. Defective Item Received.*
2. Wrong Item/Color/Size Received.
3. Missing Item.

*Attributes such as measurement variations between 2cm to 3cm as a result of mass manufacturing, loose threads, stains that make up less than 10% of item area, color variance, due to differing monitor resolutions, and difference in prints as a result of manufacturing process will not be considered as defects.*


*Due to the unpredictable condition in shipping process, packaging damage like packing box deformed, box stained will not be considered as defects. *


If you’ve received the item with abovementioned problems, please accept our sincere apologies and contact us within 7 days with photos of:

1. The defected area for verification/the incorrect item.
2. Both the front and back of the washing label.
3. Merchandise with all tags attached and the plastic with the SKU barcode on the side.

We will check with our logistics provider and provide a full refund as soon as possible!


NOT applicable to:

Unfortunately, we're unable to accept returns or exchanges for the following reasons:


1. Minor Defect.
2. Packing Box Damaged.
3. Ordered Wrong Item/Color/Size.
4. Change of Mind.


*It would be applicable if customer is willing to pay the international postage fee for SG$20 per item.*

To avoid placing any order wrongly, we encourage you to check our individual product measurement page before purchasing. If you have any questions, please feel free to contact us. We are more than happy to assist you in your queries via Qtalk/Qpost before purchasing!

PLEASE NOTE: We reserve the right to reject approved returns if you are unable to respond within reasonable period, i.e. to reply within 3 workings days after we have responded to your message and to complete the credit note within 7 working days. We kindly ask for your patience as refunds will take around 7 business days to process.



FAQ

ORDER

Q: I see an item I like but I can't make up my mind. Can I reserve the item while I consider?

A: We're sorry that we're unable to place a reservation for you at the moment. Word of advice: Don't hesitate!



Q: An item I'm interested in is out of stock. What should I do?

A: You can always drop us a message via Qtalk/Qpost to enquire about stock availability! Simply include the design name/reference code, size, and color and we will get back to you soon!



Q: Where can I find the size guide and care instructions?

A: Both a detailed size guide and care instructions can be found under the detailed images of every product. If you need further assistance, you can always drop us a message!



Q: How can I amend/cancel my order after it has been placed?

A: Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance. To avoid any disappointment, we strongly encourage you to double check your orders before completing payment!



Q: I see an item on sale but when I click on it, the promotional price is gone. What happened?

A: We're so sorry! Our promotion usually lasts for a limited time only. If the price has been reverted, it means that our promotion has ended.



Q: I placed an order without using my coupon. What should I do?

A: Unfortunately, your coupon cannot be applied once you've checked out. So, please make sure you apply your coupon before placing an order!



ORDER TRACKING

Q: How do I know if my order has been processed and shipped?

A: After placing an order with us, you will receive an email acknowledgment from Qoo10. You will be updated with the order status after we have shipped out your parcel.



Q: What are the available shipping options?

A: We deliver your items directly from Taiwan via our third-party courier service, DPEX. A tracking number will be sent to you via email once you order has been shipped out. You may key in the tracking number either at https://dpex.com/track-and-trace/ or at your Qoo10 Order History page to track your parcel.



Q: Hey, why is my order cancelled?

A: Our sincere apologies! Your order may have been cancelled because the item is out of stock. This is generally due to overwhelming response, or an unforeseen technical glitch. If your order is cancelled for any other reason, we would detail it in the seller memo! For more information, please contact our customer service officers and we'd be more than delighted to answer your query!



DELIVERY

Q: I am only available during certain days/time slots. Can I have the delivery made during a specific time slot?

A: We're sorry! As our courier service is being outsourced, we do not have control over their schedule. You may always contact DPEX at +65-6781-8888 to arrange for a more convenient delivery date/time!



Q: What if I missed my delivery?

A: You may arrange for a re-delivery with DPEX directly with the tracking number given. Don’t worry! The courier service will contact you in the event of a failed delivery.

PLEASE NOTE: However, should there be a failed 2nd delivery attempt, a charge of SG$6 will have to be borne by the customer for the 3rd delivery attempt. Please pay the amount directly to the courier. As we have no control over DPEX's schedule, we will not be liable for delivery charges from the 3rd attempt onwards. Please contact them directly to arrange for a convenient delivery date/time to reduce the risk of re-delivery charges!



RETURNS

Q: I will like to return an item. What do I do?

A: Please get in touch with our friendly customer service officers through Qtalk/Qpost first before returning us your item. We will be happy to assist you on how to proceed. Alternatively, you may like to refer to our return & refund policy for more details.



Q: How do I return an item for a refund?

A: Currently, we offer refunds for a limited number of reasons only. For details, please refer to our return & refund policy.



Q: I do not like the item(s) I've received. What should I do?

A: We are sorry to hear that you've changed your mind, but we are unable to facilitate a refund for this reason. You may like to consider gifting the item to your close friends or family!



Q: I received a defective item. What should I do?

A: Please drop us a message with these photos so that we can further assist you in getting a full refund:

1. The defected area for verification/the incorrect item.
2. Both the front and back of the washing label.
3. Merchandise with all tags attached and the plastic with the SKU barcode on the side.

PLEASE NOTE: We have to verify the defect before a refund can be approved.



Q: I have an incorrect/missing item in my order. What do I do?

A: Please drop us a message and we will rectify the issue as soon as possible.