Shop Info

• Seller shop address: http://www.qoo10.sg/greenpal

Contact

• Please send your query here [email protected]
• Available during: weekday
• E-mail is always available and more recommended.
• Address: My SingPost Box 883014 Singapore 919191

FAQ

• Q1. Can I order by e-mail?
  
  A. Yes. Please send your query here [email protected]. Please state the Product name, Quantity, Color (if any), Self-correct, or Delivery (please provide your shipping address). Please take note. We need to collect the full payment before delivery.

• Q2. What am I supposed to do if the item doesn't arrive?
  
  A. We maintain a high standard of excellence of service and strive for 100% customer satisfaction. Positive feedback is very important to us. We request you contact us immediately BEFORE give us Negative or Neutral feedback so that we can address your concern.

Shipping

• - Major Shipping company: QExpress, Singapore Post and Ta-Q-Bin
• - Usual Shipping period: 1-3 days after order confirmed and payment received.
• - Shipping rate: Shipping rate can differ from item to item. Please see the individual item page.
• - if you have any questions about shipping, please contact us at [email protected].

By submitting the order, you are agreed that :

• - No exchange is allowed over 5 days from receiving the item.
• - No exchange is allowed if items are open/used or damaged by the customer.
• - No exchange is allowed if sending the item without prior contact.
• - No exchange is allowed if the item damaged caused by the delivery company.
• - The customer has to bear the cost of returning the item back to the seller.
• - All purchase is final, no refund is allowed.