JOLLY SG's info

Contact seller

Shop Desk

Received of faulty items

 

Dear Customers ,

1)Please check all items purchased from us upon receiving.

2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.

3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.

4)Exchange items must be mailed to address stated at the back of our envelope.

5)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .

6)Free Gifts from our promotion are not entitled to any Warranty.

 

 

Refund Policy & Exchange Policy

 

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value. Items of higher value will require top-up by Bank Transfer. Customers who like to exchange have to bear the shipping charges. Items more than $20 had to be send by registered mail or exchange in person at Jurong West area. [Personalised and hand-made or hand sewn items are non-refundable and exchangeable.
Please take note before purchasing. Thanks!

 

 

Shipping & Delivery

 

Shipping within Singapore By:
1. Singapore Post Normal Mail 
Delivery time: 3-5 working days after it has been processed for delivery.
Delivery hours: Monday to Friday before 6pm
Deliver to: Mailbox
Tracking: No
*Note: If the parcel can't fit into your mailbox, you may have to collect it from the post office.
We will not responsible for any parcel that is damaged or lost in transit

2. Qxpress delivery
Delivery time: 2 working days after it has been processed for delivery.
Delivery hours: Monday to Saturday 
Deliver to: Doorstep
Tracking: Yes
*Deliveryman will try to contact buyer before delivery

 

3. Smartpac delivery

Delivery time: 2 working days after it has been processed for delivery.
Delivery hours: Monday to Friday 
Deliver to: Doorstep
Tracking: Yes
*Deliveryman will leave parcel in mailbox should no one at home to receive the parcel. 

Notice

Subject Register Date
Seller away! All orders to be send out on 21 March 2017 Seller 2017-03-10
Received of faulty items Seller 2016-03-22
Refund Policy & Exchange Policy Seller 2016-03-22
more