Shop Info

  • Contact seller

  • Shipment Address

    SINGPOST REGIONAL ECOMMERCE LOGISTICS HUB 37 GREENWICH DRIVE 37 Greenwich Drive, Block A, Level 2, #02-01

  • Return address

    SINGPOST REGIONAL ECOMMERCE LOGISTICS HUB 37 GREENWICH DRIVE 37 Greenwich Drive, Block A, Level 2, #02-01

Hours of Operation:

Monday to Friday (excluding PH)

Between 9am and 12nn, 1pm and 5pm


Customer Service Hotline:

Contact No: 6340 1930

Email Address: sgcs @ acommerce.asia

Delivery Time Frame:

2 to 4 working days

Courier Partner delivers between 9am and 6pm on Mondays to Fridays, between 9am and 2pm on Saturday

How to track?

Once your order is updated to “Shipped” status, a tracking number will be assigned and notified via Qoo10. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/

 

In case unable to track, please refer to our Customer Service Hotline to enquire.

 

How to reschedule delivery?

You may follow this link to reschedule delivery: https://www.urbanfox.asia/courier-tracking/reschedule-delivery/

 

In case unable to reschedule, please refer to our Customer Service Hotline to immediately assist.

 

Can I expedite delivery?

Please refer to the Customer Service Hotline to request expedited delivery however please be advised that it will be subjected for approval. Orders placed before 1pm (weekdays) you may expect your parcel to be shipped to our courier partner the same day, while orders placed 1:01pm will be shipped to our courier partner the next day (or business day if placed during weekend).



Do I need to sign for the parcel upon delivery?

Yes. Reschedule delivery in case no one is available to sign for the parcel.

 

Note: Arrangement such as leave the parcel in the riser, shoe cabinet or doorstep is not encouraged.  

 

How can I change address, name and/or contact details?

You may call or send us email to notify us of the preferred Delivery Address. Please be advised that due to Change Address request, delivery time frame maybe extended.

 

Note: Please change or add address prior to placing an order to make sure that your parcel will be delivered within the standard delivery time frame.

 

What if I did not receive my order?

We may experience delay in the delivery of your order with us, please notify our Customer Service Hotline to immediately assist.

 

What happen if my order is delivered damaged?

To immediately assist, please contact our Customer Service Hotline.