Shop Info

• Management staff: Chris
• Seller shop address: http://www.qoo10.sg/luxex

Contact

• E-mail :[email protected]
• E-mail is always available and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.

EX) Q2. Can I order by telephone or e-mail?

A.

EX) Q3. What am I supposed to do if item doesn't arrive?

A.

Shipping

• Major Shipping company : Singpost Registered Article http://www.singpost.com/
• Usual Shipping period: Refer to shipping company
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail : [email protected]

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :lux-ex@hotmail.com

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact