FAQ

1. What kind of products do you sell?

We sell instant download digital products, such as printable artwork, planners, templates, and other digital resources.

2. How do I receive my purchase?

Once you purchase a product, you will receive instructions on how to download it. No physical item will be shipped to you.

3. In what format are the digital products provided?

The format of each product (e.g., PDF, JPG, PNG) is detailed in the individual product listings. Please review the listing carefully to ensure it meets your needs.

4. Can I get a refund for my purchase?

Due to the nature of digital products, all sales are final and non-refundable. Please make sure to review the product details carefully before making a purchase.

5. I didn't receive my download instructions. What should I do?

If you haven't received your download instructions within a few minutes of your purchase, please check your spam/junk folder. If you still can't find them, contact our customer support team for assistance.

6. Can I use the digital products for commercial purposes?

Most of our products are for personal use only unless otherwise specified.

7. How can I access my purchased files in the future?

After purchase, ensure you download and save your files promptly. We recommend backing up your files to a secure location. While Qoo10 allows re-downloads for a limited time, we cannot guarantee indefinite access to the files.

8. What if I encounter issues with the file?

If you experience any issues with the downloaded files, such as errors in opening or using them, please contact our customer support team. We will do our best to resolve the issue promptly.

9. Are there any restrictions on how I can use the digital products?

Yes, there are restrictions. You may not redistribute, resell, or share the digital products with others. 

10. How can I contact customer support?

For any questions or issues, please contact our customer support team through the Qoo10 messaging system. We aim to respond to all inquiries within 24 hours.

11. Do you offer custom digital products?

At this time, we do not offer custom products. However, we continually update our shop with new items, so please check back often.

12. Can I print the digital products?

Yes, you can print the digital products. Ensure your printer settings are adjusted according to the file format and size for the best results.

We hope this FAQ answers your questions. If you need further assistance, feel free to reach out to us through the Qoo10 messaging system.

Thank you for shopping with us!