FAQ

Q1. I've ordered my items. How will delivery be made to my specified delivery address?

A: Your order will be delivered within 3-5 days. You may contact us to check on your delivery status by quoting the order tracking number. For our courier delivery, our staff will make contact with you to arrange for delivery date/time. For SingPost normal non-registered mail delivery, a picture of the package with delivery address and stamp affixed will be send to you via your mobile number (if provided) as proof of delivery.

Q2. Can I order in bulk?

A: Yes, you are able to order in bulk for selected products sold on Qoo10. Simply select the quantity that you desire to buy. Should our inventory be insufficient to meet your order, for those which our company is a distributor/reseller for, we will top-up our inventory to fulfil your needs. For bulk orders, delivery lead time may be 1-2 weeks, dependent on product.

Shipping

• Major Shipping company: Our company uses our own delivery resources. For post mail, the standard mail used is SingPost normal non-registered mail.
• Usual Shipping period: Local Singapore shipping within 3-5 days unless otherwise specified.
• Shipping rate: Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.