OnlineStore's info

Online Store Info

  • Business Reg. No.: 53257680B
  • Singapore Mailing Address: 102A Punggol Field #14-444 S(821102)
  • Registered Business Address:
    Maxwell House 20 Maxwell Road #09-17 S(
    069113)
  • Management staff: Marcus Tan 
  • Seller shop address: http://www.qoo10.sg/onlinestore
  • FB Page: www.fb.com/OnlineStoreSingapore
  • eMail Contact: ****@**** 

FAQ

Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why?
A1: There are limited stocks on hand, and the status of stocks will be updated accordingly.

Q2. What am I supposed to do if item doesn't arrive?
A2: 
a) Products that are Made To Order take at least 16-23 days business days to ship.

b) Most items are based in a overseas warehouse.

Tracking number will be provided and Registered Post will be free.
Kindly contact seller and the issue will be investigated.
Do note that Post Offices generally do not operate during public holidays.

Thank you for your patience.


Shipping

  • Major Shipping company :
  • a) Hong Kong Airpost if mailed out from Hong Kong.
  • b) China AirPost if mailed out from China.
  •  c) Israel AirPost if mailed out from Israel.
  • d) Netherland AirPost if mailed out from Netherland
  • e) SingPost if mail reaches SIngapore
  •  f) DHL/Fedex if expedited shipping is requested.

  • Shipping Period: As some of the products listed are Made To Order, the usual shipping period is at least 16 to 23 working days, unless stated otherwise
  • Shipping rate : Usually free international shipping unless stated otherwise.
  • Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

  • Items that are Made To Order/Customised/Personalised are strictly not refundable or returnable.

  • All other items are generally eligible for refund or return if they fulfil the criteria below:

    • - 1) not over 7days from receiving item
    • - 2) if items are not open/used or damaged
    • - 3) items are sent without prior contact.
  • Please leave a message through Qoo10 or drop the seller an email at ****@**** for further enquiries.