Shop Info

  • Contact seller

  • Working hours

    MON~FRI : 10:00am ~ 5:00pm SAT : off SUN, Holiday : day off
  • Address

    NORTH SPRING BIZHUB 9 YISHUN INDUSTRIAL STREET 1 #02-75
  • Qstore

    Qstore

 

Shop Info

FAQ

Q: How long does it take to receive my item? 

 

A: Dear Valued Customer,

 

We would like to inform you that our delivery partners are Singpost (normal mail) and Qexpress (door-to-door). Singpost will take 3-5 working days and  Qxpress will take 2-3 working days for the delivery but at times there may be delays, kindly wait for another few more days, and check your letter box if you selected Singpost normal mail.

 

If you still could not receive your order after 1 week of your payment you may Qpost or email us at admin(at)simnex.com.sg with your Order or Cart number.


For better communication, please make "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system.

 


Q: What is the difference between Qxpress and Singpost Delivery?

 

A: Dear Valued Customer,

 

Qxpress is a registered mail. Normally, it will take 2-3 working days for the delivery; it is safe and fast than the singpost (normal mail). Singpost will take 3-5 working days. We have no corporate social responsibility beyond conducting the operations of Qxpress (Registered mail doesn't mean item will not be lost).

 

If you wish to talk to Qxpress’s customer service officer you may contact them @ +65 6434 8400 or email them at info(at)qxress.sg. Feel free to check your order by the link given below: http://www.qxpress.asia/eng/html/customer_tracking.html (You will need to enter the tracking number)


Q: Can I do self-collection for my order?

 

A: Dear Valued Customer,

Yes, for your self-collection, you may visit us during our operation hours excluding Singapore public holiday. Monday-Friday: 10am~5pm. If you have any questions, please email us at admin(at)simnex.com.sg 

 

Q: Can I order your items in bulk?


A: Yes, you can order our items in bulk, kindly contact us at admin(at)simnex.com.sg. We also welcome resellers and wholesalers, please contact us at the above email for more details.


Shipping
  • Major Shipping company : Singpost / Qxpress
  • Usual Shipping period:  2/3 Working Days
  • Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

  • If you want to get refund or return item you received, please apply on my Qoo10.

  • We don't accept the cases below:

    • - ex1) over 7days from receiving item
    • - ex2) if items are open/used or damaged
    • - ex3) sending item without prior contact.