FAQ

Q1. What am I supposed to do if item doesn't arrive?

A. Contact us by Email

Shipping

• Major Shipping company: UPS, DHL & FEDEX
• Usual Shipping period: Qxpress Shipping
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • 1) Over 3 days from receiving item.
  • 2) If items are Open/Used or Damaged.
  • 3) Sending item without prior contact.