Shop Info

 

Shop Info

Contact

  • E-mail :shop@unique15.com.sg
  • E-mail is always available and recommended.

FAQ

  • Q: Can I order by telephone or e-mail?
  • A: Order can be placed through email to shop@unique.com.sg
  • Q: What am I supposed to do if item doesn't arrive?
  • A: Please drop us an email at shop@unique.com.sg with your order / cart no.

Shipping

  • Shipping And Delivery

     

    Shipping Process

    - Upon payment of your order, your order will be processed and shipped within 2-3 business days.

    - If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

     

  • Shipping Charges

     

    Singapore: 

    - Free normal mail will be provided for orders above SGD 50 or free courier delivery for orders above SGD 150. 

    - Please note that normal mail is not traceable and customers will assume liability for all risks.

    - Registered mail is recommended at an additional cost of SGD 2.50 where a tracking number will be provided.

     

    International: 

    - We shipped internationally and welcome overseas customers to drop us an email at shop@unique15.com.sg for a shipping quotation.

    - Please note that international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

  • If you have any question about shipping, please drop us an email at shop@unique15.com.sg

Refund/Return

  • Returns And Exchanges

     

    Refund Policy

    - Refund will only be processed when the purchased item goes out of stock.

     

    Exchange Policy

    - Exchange will only be processed for damaged, defective, or wrong item(s) shipped.

    - Returns must be in its original condition: unworn, unaltered and unwashed and with its original packaging.

    - We suggest customers to contact us within 7 days upon receiving your order at shop@unique15.com.sg should there be any queries.

    - Return shipping fees will be borne by customers and package should be returned in a traceable method, as to ensure item reaches back to Unique 15.