Q&A board

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Q & A Lists
Item Question & Answer
[New] Xiaomi Robot Vacuum Cleaner | SWDK Electric Mop Replacement Parts
[New] Xiaomi Robot Vacuum Cleaner | SWDK Electric Mop Replacement Parts
Item Q&A
  • Question : Inquiry for the item from 260****May 25, 2019

  • Question : FilterAug 20, 2018

    Do you sell washable HEPA filter? Ready stock? Can washable HEPA filter use on GEN 1 Mi Robot? Thanks!

    Answer : [Re] Filter

    Dear customer,
    We do sell. I think it should be compatible. Please kindly refer to screen shot.
    Thanks.

    Question : [Re] Filter

    Thank you for your reply. Is it ready stock? How much is the price for washable HEPA filter? Does your price include delivery? Thanks!

    Answer : [Re] Filter

    Dear customer,
    The price does not include delivery. Please refer to screen shot.
    Thanks.

    Question : [Re] Filter

    Are you open tomorrow? If I order today, can I go to yr shop to collect tomorrow?

    Answer : [Re] Filter

    Dear customer:
    Opening hour:
    Monday - Friday
    10am - 6pm
    Saturday, Sunday & Public Holiday Closed
    (Please press door bell for entering)
    Thanks.

    Question : [Re] Filter

    Thank you!

    Answer : [Re] Filter

    Dear customer,
    U are welcome.

  • Question : Inquiry for the item from che****Jul 27, 2018

    Is your washable filter E11 grade type.

    Answer : [Re] Inquiry for the item from che****

    How many pcs in one pack

    Question : [Re] Inquiry for the item from che****

    Dear customer,
    It is washable. Please refer to screen shot.
    Thanks.

    Answer : [Re] Inquiry for the item from che****

    The price for washable filter is for 1 pc or 2 pcs

    Question : [Re] Inquiry for the item from che****

    Dear customer,
    As per screenshot is 2pcs.
    Thanks.

    Answer : [Re] Inquiry for the item from che****

    Thanks as I m using mobile to check so can't see the photo

    Question : [Re] Inquiry for the item from che****

    Dear customer,
    No worries.

  • Question : CompatibilityMay 23, 2018

    Hello, are these compatible with the new XiaoWa vaccum?

    Answer : [Re] Compatibility

    Dear customer,
    Yes it is.
    Thanks.

  • Question : Inquiry for the item from nsc****May 06, 2018

    Hi, may I know are both the filter & main brush with cleaning brush for xiaomi 2 model? Thank you

    Answer : [Re] Inquiry for the item from nsc****

    Dear Customer,
    Gen 1 & Gen 2 also can use.
    Thank you for your support 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi ZMI 4G WiFi Router with 10000mAh Power Bank
[New] Xiaomi ZMI 4G WiFi Router with 10000mAh Power Bank
Item Q&A
  • Question : Inquiry related delivery from kav****May 25, 2019

    Hello! If i purchase today, may i drop by your shop for collection today? Or do i need to wait for the notification

    Answer : [Re] Inquiry related delivery from kav****

    Dear customer,
    this is a ready stock. You may purchase and get it on the same day.
    Kindly wait for collection message to have our store pick-up details.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from And****May 14, 2019

    Hi is there warranty for the product?

    Answer : [Re] Inquiry for the item from And****

    Dear customer,
    it will be one month for manufacturing defects.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from nbw****May 11, 2019

    This one can only be collected at store? No delivery?

    Answer : [Re] Inquiry related delivery from nbw****

    Dear customer,
    You may select for delivery under "Shipping Rates" column.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from nbw****Apr 24, 2019

  • Question : Inquiry for the item from eco****Apr 11, 2019

    Hi, if I want to rcv on Tuesday, when do I have to place order?

    Answer : [Re] Inquiry for the item from eco****

    Dear customer,
    May I know if you would like to proceed store pick-up?
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from eco****

    Placed last night. W Qxpress. Thanks.

    Answer : [Re] Inquiry for the item from eco****

    Dear customer,
    we're glad to hear that!
    Your parcel will be picked up by Qxpress later.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from eco****

    Many Thanks. Just rcv it.

    Answer : [Re] Inquiry for the item from eco****

    Dear customer,
    we appreciate for the update and hope you will like it!

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Mi Wireless Power Bank 3 | 5000 - 20000mAh
[New] Xiaomi Mi Wireless Power Bank 3 | 5000 - 20000mAh
Item Q&A
  • Question : Inquiry for the item from 261****May 25, 2019

  • Question : Inquiry for the item from Jch****Dec 19, 2018

    Hi Seller,
    You still have stock for the 5000mAh powerbank as shown in your product description?
    Thanks.

    Answer : [Re] Inquiry for the item from Jch****

    Dear customer,
    Yes, we've this powerbank now. Would you like to have it?
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from Jch****

    Thanks for reply.
    Ordered.
    Please protect it when mail out.
    Thank you.

    Answer : [Re] Inquiry for the item from Jch****

    Dear customer,
    We appreciate your supports.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from cat****Aug 22, 2018

    Hi,
    Is this an original product?

    Answer : [Re] Inquiry for the item from cat****

    Dear customer,
    Yes it is original.
    Thanks.

  • Question : Inquiry for the item from lim****Apr 10, 2018

    What is tarnish colour?

    Answer : [Re] Inquiry for the item from lim****

    Dear customer,

    Tarnish colour is referring to black colour.

    Thanks.

  • Question : Inquiry for the item from hen****Apr 01, 2018

    Hi,
    Do you provide silicon cover for the powerbank as free gift? Thanks.

    Answer : [Re] Inquiry for the item from hen****

    Dear customer,

    Sorry we do not provide the silicon case.

    Thanks.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Wicue 10 LCD Writing Tablet
[New] Xiaomi Wicue 10 LCD Writing Tablet
Item Q&A
  • Question : Inquiry for the item from kel****May 24, 2019

    Hi, is the pen attached to the board. I cannot actually select colour. The options are faulty. Can you check please?

    Answer : [Re] Inquiry for the item from kel****

    Dear customer,
    Firstly, you have to select shipping method.
    Then, select for model although there's only one model available at the moment.
    After that, select for the colour.
    Lastly, it's only a friendly reminder for customers who opt for store pick-up only.
    we've tried on our end, the button isn't faulty.
    You may try again.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from akz****Sep 28, 2018

[Pre-Order] OnePlus 7 / 7 Pro —— Snapdragon 855 / 90Hz Fluid AMOLED / 48MP Camera / Warp Charge 30
[Pre-Order] OnePlus 7 / 7 Pro —— Snapdragon 855 / 90Hz Fluid AMOLED / 48MP Camera / Warp Charge 30
Item Q&A
  • Question : Inquiry for the item from kel****May 24, 2019

  • Question : Inquiry for the item from yon****May 22, 2019

    Hi, I'd like to confirm operating system of the OnePlus 7 Pro. Is it Global ROM - Oxygen OS or is it a China Hydrogen OS ROM? Thks!

    Answer : [Re] Inquiry for the item from yon****

    Dear customer,
    it's China set with Oxygen OS which has Google in-built.
    Thank you for reaching 131Express.

  • Question : Inquiry for the item from lif****May 20, 2019

  • Question : Inquiry for the item from nic****May 16, 2019

    What is included in the box for OnePlus 7 Pro? Got any Freebies?

    Answer : [Re] Inquiry for the item from nic****

    Also, 7 Plus pro is local or export model?

    Question : [Re] Inquiry for the item from nic****

    And what dates can the phone be shipped out?

    Answer : [Re] Inquiry for the item from nic****

    Dear customer,
    arrival for Oneplus 7 series is estimated to be around end of May.
    It's China set with Google in-built.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from nic****

    Thanks so much for the help

    Answer : [Re] Inquiry for the item from nic****

    You're mostly welcome.
    Have a nice day~

  • Question : Inquiry for the item from Aar****May 16, 2019

    Hi, are u still bringing the 6t? And when the expected arrival of the 7. Thanks!

    Answer : [Re] Inquiry for the item from Aar****

    Dear customer,
    yes we still have Oneplus 6t.
    Arrival for Oneplus 7 series is estimated to be around end of May.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from Aar****

    I see. May I know the price for 6t? Thanks for the quick reply

    Answer : [Re] Inquiry for the item from Aar****

    Dear customer,
    it's always our pleasure to serve you.
    Kindly contact us at 88131131 (WhatsApp) for more details about OnePlus 6T series.
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[Set] Xiaomi Yeelight | Philips LED Bright Moon Ceiling Light / Chandelier
[Set] Xiaomi Yeelight | Philips LED Bright Moon Ceiling Light / Chandelier
Item Q&A
  • Question : Inquiry for the item from wwf****May 21, 2019

    Hi, could I when will there be a restock for the yeelight 480 starry version?

    Answer : [Re] Inquiry for the item from wwf****

    Dear customer,
    we're sorry for late reply.
    Allow me to check with my team.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from doo****Mar 26, 2019

    I wanted to get this and install for my 3 rooms. But do you have any recommendation or provide any installation service? coz i need to take out the old lights and drill this new one in.

    Answer : [Re] Inquiry for the item from doo****

    Dear customer,
    I'm sorry currently we don't have installation service for this product.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from doo****

    then do you know of any contractors that can do this?

    Answer : [Re] Inquiry for the item from doo****

    Dear customer,
    we've checked with sub con installer who we work together but he has a busy schedule.
    We're sorry about this.
    Thank you for supporting 131Express..

  • Question : Inquiry for the item from jas****Feb 10, 2019

    How many days warranty and do we need to register the warranty online? Regards.

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer,
    One month manufacturing default warranty (Human error is not include)
    Please to keep your full set directly to our warehouse. Thank you for your support 131Express.

  • Question : Inquiry for the item from 211****Feb 01, 2019

    when does your 480mm xiaomi yeelight bright moon star ceiling light get restock ?

    Answer : [Re] Inquiry for the item from 211****

    Dear Customer,
    We checked your order status to pick up on 2 Feb 2019 same day. Thank you for your support 131Express.

  • Question : Inquiry for the item from inf****Jan 23, 2019

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Mijia / Beebest Smart Walkie Talkie | 2 Model available
[New] Xiaomi Mijia / Beebest Smart Walkie Talkie | 2 Model available
Item Q&A
  • Question : Inquiry for the item from lan****May 20, 2019

    This is for a pair or just 1?

    Answer : [Re] Inquiry for the item from lan****

    Dear customer,
    we're sorry for late reply.
    It will be 1 piece for each.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from vin****Mar 04, 2019

    hi, i have placed my order for two units. when can i collect from your shop?

    Answer : [Re] Inquiry related delivery from vin****

    Dear customer,
    First of all, we would like to apologise for late reply
    we've replied your previous message.
    Sorry to cause any inconvenience.
    Thank you for supporting 131Express.

  • Question : Inquiry from soo****Nov 21, 2018

    Can the xiaomi mijia be used to communicate on a cruise ship?

    Answer : [Re] Inquiry from soo****

    Dear customer,
    Should be able to. As many of our customers had bought and use at different places.
    Thanks.

  • Question : Inquiry for the item from 211****Nov 12, 2018

    Is there ready stock for mijia?

    Answer : [Re] Inquiry for the item from 211****

    Dear customer,
    Yes we do have.
    Thanks.

  • Question : Inquiry for the item from alv****Nov 02, 2018

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Smartmi Natural Wind Fan
[New] Xiaomi Smartmi Natural Wind Fan
Item Q&A
  • Question : Inquiry for the item from skv****May 20, 2019

  • Question : Inquiry for the item from Lee****Mar 05, 2019

  • Question : Inquiry for the item from 239****Feb 23, 2019

  • Question : Inquiry for the item from pek****Feb 13, 2019

    Is the app “Mi Home” for iphone? Always have “failed to initialize device” when the shortcut is disabled, what is the problem?

    Answer : [Re] Inquiry for the item from pek****

    Dear Customer,
    Your settings need to change Mainland China. As attached file for ref. Thank you for your support 131Express.

  • Question : Inquiry for the item from daw****Feb 12, 2019

    Hi,
    Does the item work with the Mi Home Singapore region or only with the China region?

    Answer : [Re] Inquiry for the item from daw****

    Dear Customer,
    Your settings need to change Mainland China. As attached file for ref. Thank you for your support 131Express.

+View all Notice, FAQ, Q&A >>
[New] OnePlus 6T | Mclaren edition available 10GB + 256GB
[New] OnePlus 6T | Mclaren edition available 10GB + 256GB
Item Q&A
  • Question : Inquiry for the item from nit****May 20, 2019

    Will this phone work in the USA? I'll be travelling there and not sure if the network will work there?

    Answer : [Re] Inquiry for the item from nit****

    Dear customer,
    we're sorry for late reply.
    We aren't sure about this. This is China Set with Google in-built.
    As we know, it can be used in SG. System is still available even after factory reset.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from 243****Jan 24, 2019

  • Question : Inquiry for the item from mar****Jan 24, 2019

  • Question : Inquiry for the item from 261****Jan 12, 2019

    Hi , Is does this come with a 3 pin plug? Is there a warranty?

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,
    this item will be China set with Google inbuilt. No worries, it can be used in SG.
    Only the plug will be China plug.
    Warranty for Qoo10 platform will be 3 months as default. You can top-up to extend warranty.
    Thank you.

    Question : [Re] Inquiry for the item from 261****

    If i want to collect on Monday, when do i have to order by

    Answer : [Re] Inquiry for the item from 261****

    Dear Customer,
    McLaren Edition got limited stocks. We will first in first out to send the parcel. Hope to hearing your order. Thank you for your support 131Express.

  • Question : Inquiry for the item from 261****Dec 26, 2018

    Hi is the McLaren edition or Thunder Purple currently in stock? If its available can I immediately make a store pickup? Im leaving overseas this Friday need it ASAP.

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,
    We've replied your previous message. Kindly check your inbox
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[Ready Stock] Xiaomi Aqara Smart Wall Switch | Wireless Switch
[Ready Stock] Xiaomi Aqara Smart Wall Switch | Wireless Switch
Item Q&A
  • Question : Inquiry for the item from koh****May 19, 2019

  • Question : Inquiry for the item from leo****May 17, 2019

    Hi.
    Without using xiaomi hub/gateway can i still use e wireless switch to control the wall switch?

    Answer : [Re] Inquiry for the item from leo****

    Dear customer,
    hub/ gateway is needed for this product.
    Hope this would solve your query.
    Thank you for reaching 131Express.

  • Question : Inquiry for the item from Ric****Apr 06, 2019

  • Question : Inquiry for the item from izl****Mar 20, 2019

    Hi what switch works in condos? Same like hdb without neutral?

    Answer : [Re] Inquiry for the item from izl****

    Dear customer,
    You're required to check with the wiring of socket.
    Thank you.

  • Question : Inquiry for the item from Ffe****Feb 07, 2019

    Hi, how does the single live wire work? Any installation guide?

    Answer : [Re] Inquiry for the item from Ffe****

    Dear customer,
    First of all, we're sorry for late reply.
    We found a link which might provide help for you:
    http://docs.opencloud.aqara.cn/en/implementation/installation-and-configuration/
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Mijia Smart Door Lock
[New] Xiaomi Mijia Smart Door Lock
Item Q&A
  • Question : Inquiry for the item from ell****May 19, 2019

    If u so Dan confident of your product , why give only 1 month warranty? Are you scare ?

    Answer : [Re] Inquiry for the item from ell****

    Minimum give 12 moon lah

    Question : [Re] Inquiry for the item from ell****

    Dear customer,
    we're sorry for late reply.
    We apologise that this is our policy.
    Hope to serve you again.

  • Question : Inquiry for the item from mr.****May 04, 2019

    My door is slightly thicker at 50mm. Can this door lock still be installed?

    Answer : [Re] Inquiry for the item from mr.****

    Dear customer,
    according to online description, it fits door with thickness of 40 ~ 80mm.
    Thank you for reaching 131Express.

  • Question : Inquiry for the item from DAN****Mar 28, 2019

  • Question : Inquiry related delivery from tho****Feb 17, 2019

    Is you and your office in Singapore ? Or are you in china ? I want a local distributor For support and service , warranty period

    Answer : [Re] Inquiry related delivery from tho****

    Dear customer,
    First of all, we would like to apologise for late reply
    Our office is located nearby Macpherson MRT.
    This item will be having 1 month warranty for manufacturing defect.
    Thank you for supporting 131Express.

  • Question : Inquiry related return and exchange from 244****Feb 16, 2019

    Is there warranty apart from the 7 day return/exchange policy?

    Answer : [Re] Inquiry related return and exchange from 244****

    Dear Customer,
    The 7 days return/exchange policy must sealed set and not use. This item got one month manufacturing default warranty. Thank you for your support 131Express.

+View all Notice, FAQ, Q&A >>
[Set] Xiaomi Vinocave Wine Fridge / Cooler / Chiller [6 / 12 / 36 / 45 / 73 bottles]
[Set] Xiaomi Vinocave Wine Fridge / Cooler / Chiller [6 / 12 / 36 / 45 / 73 bottles]
Item Q&A
  • Question : Inquiry for the item from myn****May 19, 2019

    Hi, may I know the measurements for JC 100 120 and 200 please? Thank you

    Answer : [Re] Inquiry for the item from myn****

    Dear customer,
    Here are the reference dimension:
    JC100: 395 X 840 X 580 mm
    JC120: 495 X 840 X 580 mm
    JC200: 495 X 1275 X 580 mm
    Thank you.

  • Question : Inquiry for the item from kin****May 11, 2019

[New] Xiaomi Zero Smart Camera Doorbell Set
[New] Xiaomi Zero Smart Camera Doorbell Set
Item Q&A
  • Question : Inquiry for the item from arm****May 17, 2019

    May i know how long warranty?

    Answer : [Re] Inquiry for the item from arm****

    Dear customer,
    we're sorry for late reply.
    It will be one month for manufacturing defects.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from sam****May 11, 2019

    Does it come with batteries? Else what type of type can we use? Is AA battery OK?

    Answer : [Re] Inquiry for the item from sam****

    Dear customer,
    it comes with one set of battery.
    Thank you for reaching 131Express.

  • Question : Inquiry for the item from ghq****Apr 13, 2019

    do you have ready stock for this item?

    Answer : [Re] Inquiry for the item from ghq****

    Dear customer,
    You may place an order. Qxpress will take around 3 working days for delivery.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from 239****Mar 14, 2019

    When can i receive my order??? No sms, no update!!!

    Answer : [Re] Inquiry related delivery from 239****

    Dear customer,
    Upon checking, your order is under Qxpress Delivery.
    Normally we'll only do SMS for store pick-up buyers.
    Stock for your item just arrived warehouse. We've packed your item. Parcel will be passed to Qxpress by tomorrow.
    We appreciate for your patience and kind understanding.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from asc****Mar 13, 2019

    Hi
    Has stock arrived?

    Answer : [Re] Inquiry related delivery from asc****

    Dear customer,
    we've received the latest update.
    Stock will arrive by tomorrow.
    We'll pack the item once stock arrives.
    Your kindness is greatly appreciated.
    Thank you for waiting us.

    Question : [Re] Inquiry related delivery from asc****

    In that case, shall i wait for SMS or it will be delivered to me?

    Answer : [Re] Inquiry related delivery from asc****

    Dear customer,
    upon checking your order is under Qxpress delivery.
    Thank you.

    Question : [Re] Inquiry related delivery from asc****

    Hello

    In that case kindly arrange for shipment as soon as possible.

    Thanks

    Answer : [Re] Inquiry related delivery from asc****

    Dear customer,
    We will do the best we can.
    We appreciate for your kind understanding and patience along the way.
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Ronbei Baby Co-Sleeping Cot
[New] Xiaomi Ronbei Baby Co-Sleeping Cot
Item Q&A
  • Question : Inquiry for the item from sam****May 17, 2019

    Hi seller,

    May I pls check, What is the age limit for this cot for children? My child is currently 4 months old. How much weight can this cot sustain ? Is it sturdy enough ?

    Answer : [Re] Inquiry for the item from sam****

    Dear customer,
    according to product description, it's suitable for 0 ~ 18 months infant.
    Thank you for supporting 131Express.

[New] Xiaomi Guildford Car Side Mirror Anti Rain Film
[New] Xiaomi Guildford Car Side Mirror Anti Rain Film
Item Q&A
  • Question : Inquiry for the item from otn****May 15, 2019

    Hi it comes in 2 or 1 piece?

    Answer : [Re] Inquiry for the item from otn****

    Dear customer,
    it comes in one set with 2 pieces inside.
    Thank you for supporting 131Express.

[Ready Stock] Xiaomi XPrint Pocket AR Bluetooth Photo Printer
[Ready Stock] Xiaomi XPrint Pocket AR Bluetooth Photo Printer
Item Q&A
  • Question : Inquiry for the item from kah****May 14, 2019

    how do i use when it states on china or hongkong for login?

    Answer : [Re] Inquiry for the item from kah****

    Dear customer,
    kindly reach us personally to get China number for registration by sending a text message to 88131131.
    Thank you.

  • Question : Inquiry for the item from xxx****Apr 05, 2019

    Hi, does the printer comes with photo paper?

    Answer : [Re] Inquiry for the item from xxx****

    Dear customer,
    yes, it comes with 9 pieces photo paper.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from xxx****

    May I know what type of plug does it come with?

    Answer : [Re] Inquiry for the item from xxx****

    Dear customer,
    it comes with a USB cable instead of plug.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from xni****Mar 30, 2019

  • Question : Inquiry for the item from suc****Mar 17, 2019

    Hi, does the xprint still need a chinese mobile number for registraion?

    Answer : [Re] Inquiry for the item from suc****

    Dear customer,
    First of all, we would like to apologise for late reply
    We'll assist you in the registration, no worries.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from che****Feb 23, 2019

    Hi, would like to know if u sell the photo replacement separately? Cant seem to find it.

    thanks

    Answer : [Re] Inquiry for the item from che****

    Dear customer,
    You can contact us directly at 88131131 (whatsapp).
    We'll provide prompt reply during working hours.
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Wireless Charge Power bank 10000mAh
[New] Xiaomi Wireless Charge Power bank 10000mAh
Item Q&A
  • Question : Inquiry for the item from nih****May 13, 2019

    Hi. Can use cable charging for iPhone? Can use for Huawei phone? Thanks

    Answer : [Re] Inquiry for the item from nih****

    Dear customer,
    It still supports cable charging. It's just having another option with wireless charging.
    Thank you for supporting 131Express.

[New] Xiaomi CRMCR Cayo Anno Smart Safe
[New] Xiaomi CRMCR Cayo Anno Smart Safe
Item Q&A
  • Question : Inquiry for the item from mar****May 12, 2019

  • Question : Inquiry for the item from xuy****May 06, 2019

    Do u have ready stock? Which colour has ready stock?

    Answer : [Re] Inquiry for the item from xuy****

    Dear customer,
    both colours are now ready stock.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from xuy****

    Thx, if i order now, can u send out by tmr?

    Answer : [Re] Inquiry for the item from xuy****

    Dear customer,
    yes, we'll proceed sending out tomorrow!
    We truly appreciate for your support!

    Question : [Re] Inquiry for the item from xuy****

    Thx!!

    Answer : [Re] Inquiry for the item from xuy****

    It's our pleasure to serve you.

  • Question : Inquiry for the item from jer****Apr 11, 2019

    Hi,

    like to check with you, if the battery was not change on time or the safe lock malfunction which cause the safe lock door not releasing. Are there any other override functions to solve the above issues? thanks

    Answer : [Re] Inquiry for the item from jer****

    Dear customer,
    there will be emergency keys included in the box. Moreover, there's an external battery box provided to charge the item externally if batteries are empty.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from edr****Apr 07, 2019

    Any delivery?

    Answer : [Re] Inquiry related delivery from edr****

    Dear customer,
    Yes, it has delivery service.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from kit****Apr 06, 2019

    Hi,

    Do you sell the latest version which has a bigger width and weighs 44kg?

    Thank you

    Answer : [Re] Inquiry for the item from kit****

    Dear customer,
    May I know if you can provide us the model of product?
    Thank you.

+View all Notice, FAQ, Q&A >>
[READY STOCK] Lemon Kid Robot Raincoat
[READY STOCK] Lemon Kid Robot Raincoat
Item Q&A
  • Question : Inquiry for the item from xia****May 12, 2019

    Any restock for S size green and pink?

    Answer : [Re] Inquiry for the item from xia****

    Dear customer,
    we're sorry that S size is left for yellow at the moment.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from jes****Feb 11, 2019

    Hi

    When will the stock for S size arrive?

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,
    This item restock for yellow color. Once we are receive your order. We will process same day. Thank you for your support 131Express.

  • Question : Inquiry for the item from haz****Jan 23, 2019

    No more stock for size s ?

    Answer : [Re] Inquiry for the item from haz****

    Dear customer,
    First of all, we're sorry for late reply
    I'll check with my colleague next working day
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from din****Dec 02, 2018

    Hi, which size should I get for a 5 year old? Height is around 103-105cm. Is there an allowance for backpack? Thanks.

    Answer : [Re] Inquiry for the item from din****

    Dear customer,
    You can get M size.
    Thanks.

  • Question : Inquiry related delivery from Cup****Oct 24, 2018

    How long does it take for delivery?

    Answer : [Re] Inquiry related delivery from Cup****

    Dear customer,
    Delivery will takes 1 to 2 working days.
    Thanks.

+View all Notice, FAQ, Q&A >>
[Set] Xiaomi 8H | Tonight | Como Living Cotton Anti-Bac Aircond / Dual Cocoon Silk / Soft Cool Blank
[Set] Xiaomi 8H | Tonight | Como Living Cotton Anti-Bac Aircond / Dual Cocoon Silk / Soft Cool Blank
Item Q&A
  • Question : Inquiry related delivery from amy****May 12, 2019

    How do I opt for delivery as it prompt me for self collection only.

    Answer : [Re] Inquiry related delivery from amy****

    Dear customer,
    Option for delivery is under "Shipping Rates".
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from 239****Mar 24, 2019

    Hi,

    What is the weight of this blanket? I prefer heavy blankets

    Answer : [Re] Inquiry for the item from 239****

    Dear customer,
    According to online info, it's around 400g for Xiaomi 8H Washable Cotton Anti Bacteria Aircond Blanket.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from HYO****Dec 11, 2018

    Is the Aircond blanket a heat blanket?

    Answer : [Re] Inquiry for the item from HYO****

    Dear customer,
    It is not a heat blanket.
    Thanks.

[New] Xiaomi Fish Tank with Integrated Plant
[New] Xiaomi Fish Tank with Integrated Plant
Item Q&A
  • Question : Inquiry for the item from doo****May 08, 2019

    hi, i've bought this and i noticed the power of the pump is quite strong, is there a way to adjust this?

    Answer : [Re] Inquiry for the item from doo****

    Dear customer,
    you may refer to attachment. That's a button to control the oxygenating level in water.
    Hope it solves your query.
    Thank you.

    Question : [Re] Inquiry for the item from doo****

    I know of the knob. But that is just for the airflow. It doesnt control the water current.

    Answer : [Re] Inquiry for the item from doo****

    Dear customer,
    I see, allow us to provide feedback to Xiaomi.
    Thank you.

  • Question : Inquiry related delivery from al9****Apr 12, 2019

  • Question : Inquiry for the item from han****Mar 15, 2019

    Does it come with sand or gravels for the plant?

    Does it come with decorations for the fish?

    Do you have smaller sizes?

    Answer : [Re] Inquiry for the item from han****

    Dear customer,
    It comes with decorations as in attachment.
    There's only one standard size available.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from mac****Mar 09, 2019

    I’m interested about this item. Just a check how often will we need to change the stones or those filter materials? Do you sell those filter material when need to be replace? Do u have a display in your showroom for me to take a look?

    Answer : [Re] Inquiry for the item from mac****

    Dear customer,
    Thank you for visiting us this evening.
    Hope you like the fish tank.
    Do contact us if you need any help!

    Question : [Re] Inquiry for the item from mac****

    Thanks. So far okie. But jus worried that what if the lighting and pump system break down, how am I going to get them replace. Have a good evening!

    Answer : [Re] Inquiry for the item from mac****

    Dear customer,
    It looks so wonderful! Hope your fish will be comfortable with its new home!
    If the incidents you've mentioned happen in the future, we'll try our best to communicate with factory if there's any way to get the replacement parts.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from tom****Mar 05, 2019

    Hi,

    1. May I know if it comes with the aquarium's accessories / decoration?
    2. May I know what's in the box?

    Thank you.

    Answer : [Re] Inquiry for the item from tom****

    Dear customer,
    First of all, we would like to apologise for late reply
    We found some image from online information, kindly refer to attachment for the item in the box.
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi diiib Shower Head Set
[New] Xiaomi diiib Shower Head Set
Item Q&A
  • Question : Inquiry for the item from ken****May 04, 2019

    What is the hose length ?

    Answer : [Re] Inquiry for the item from ken****

    Dear customer,
    upon checking online details, it's around 1.6m.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from pol****Mar 18, 2019

    Dear Seller,
    Can you advise when order no.291534595 will be delivered? It’s been one week already and still no response from you.
    Thanks n regards.

    Answer : [Re] Inquiry related delivery from pol****

    Dear customer,
    We've replied your previous messages. Kindly have a look at your inbox.
    We apologise for causing inconvenience.
    Thank you for supporting 131Express.

[Set] Xiaomi Aqara Smart Door Lock S1 / S2 | Mijia Smart Door Lock
[Set] Xiaomi Aqara Smart Door Lock S1 / S2 | Mijia Smart Door Lock
Item Q&A
  • Question : Inquiry for the item from ben****May 02, 2019

    Can help for installation? How much does it charge for installation fee?

    Answer : [Re] Inquiry for the item from ben****

    Dear customer,
    we don't provide installation service at the moment.
    Installation guide is provided.
    Thank you for reaching us.

  • Question : Inquiry for the item from che****Apr 14, 2019

    Hi! Is there a xiaomi lock for the gate?

    Answer : [Re] Inquiry for the item from che****

    Dear customer,
    All these are cooperation of Xiaomi and Aqara.
    Xiaomi Mijia Door Lock is Xiaomi own product.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from coo****Apr 02, 2019

  • Question : Inquiry for the item from mr.****Feb 09, 2019

    Will the lock auto lock?
    U guy got service to install?

    Answer : [Re] Inquiry for the item from mr.****

    Dear Customer,
    We don't have installation service. Thank you for your support 131Express.

  • Question : Inquiry for the item from qia****Jan 23, 2019

+View all Notice, FAQ, Q&A >>
[Ready Stock] Xiaomi 70 MAI Smart Dash Cam
[Ready Stock] Xiaomi 70 MAI Smart Dash Cam
Item Q&A
  • Question : Inquiry for the item from 243****Apr 30, 2019

    How much time of video will store in 32gb sd card?

    Answer : [Re] Inquiry for the item from 243****

    Dear customer,
    we're sorry that the estimated duration isn't indicated.
    Thank you for reaching 131Express.

  • Question : Inquiry related delivery from jsp****Apr 24, 2019

    Only can select self collect?

    Answer : [Re] Inquiry related delivery from jsp****

    Dear customer,
    You may select for shipping method under Shipping Rates.
    Message for self-collect is just a compulsory button to remind for buyers who select for store pick-up.
    Thank you for supporting 131express.

  • Question : Inquiry for the item from jan****Apr 15, 2019

    Hi does it comes with warranty? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Dear customer,
    it will be 1 month warranty for manufacturing defects.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from 234****Mar 22, 2019

    Do you 2 CH option?

    Answer : [Re] Inquiry for the item from 234****

    Dear customer,
    Sorry, do you mean if I have 2 pieces for Chinese version?
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from 234****

    I mean 2 channel. 1 front and 1 rear.

    Answer : [Re] Inquiry for the item from 234****

    Dear customer,
    this is made for dash cam.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from koh****Mar 18, 2019

    Hi, i just order under order number 125783030. I need this item urgently. Can i come down on 19 March to collect?
    Thank you.

    Answer : [Re] Inquiry related delivery from koh****

    Dear customer,
    we've sent SMS for collection around 4.14pm.
    Did you receive it?
    Thank you for supporting 131Express.

    Question : [Re] Inquiry related delivery from koh****

    Got it. Thanks. Will be coming down tomorrow around lunch time. Thanks.

    Answer : [Re] Inquiry related delivery from koh****

    Got it. Thanks. Will be coming down tomorrow around lunch time. Thanks.

    Question : [Re] Inquiry related delivery from koh****

    Dear customer,
    Hope you like it!
    Thank you for supporting 131Express.

+View all Notice, FAQ, Q&A >>
[New] Xiaomi Zajia Water Tap Sensor
[New] Xiaomi Zajia Water Tap Sensor
Item Q&A
  • Question : Inquiry for the item from fio****Apr 29, 2019

    Any warranty?

    Answer : [Re] Inquiry for the item from fio****

    Dear customer,
    warranty is for manufacturing defects.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from fio****

    How long is the warranty?

    Answer : [Re] Inquiry for the item from fio****

    Dear customer,
    it's 1 month for manufacturing defects.
    Kindly keep full set of item within warranty period.
    Thank you.

  • Question : Inquiry for the item from don****Mar 02, 2019

    Any stock available and what are your operating hours.

    Answer : [Re] Inquiry for the item from don****

    Dear Customer,
    Stock will arrive next week.
    Address:
    16 Arumugam Road,
    #07-07 Building D LTC,
    Singapore 409961

    Opening Hours:
    Monday - Saturday
    10am - 7pm
    Sunday & Public Holiday Closed
    (Please press door bell for entering)
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from doo****Mar 01, 2019

    how does the side sensor and the bottom sensor differ?

    Answer : [Re] Inquiry for the item from doo****

    Dear customer,
    First of all, we would like to apologise for late reply
    side sensor is having range within 10cm while bottom sensor is having range within 15 cm.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from cor****Feb 26, 2019

    do you have ready stock now?

    Answer : [Re] Inquiry related delivery from cor****

    Dear customer,
    This is a new product. Stock will be coming soon approximately by end of this week.
    Thank you for supporting 131Express.

[New] Xiaomi 17Pin Fruits Blender Cup
[New] Xiaomi 17Pin Fruits Blender Cup
Item Q&A
  • Question : Inquiry related delivery from mei****Apr 26, 2019

    请问可以用POP station寄送吗?如果去你们的商店拿货是什么时间比较适合?

    Answer : [Re] Inquiry related delivery from mei****

    亲爱的顾客,
    经过询问POPSTATION 无法接受Qxpress的包裹。
    自取货品的时间为 星期一至星期六 早上10点至7点。
    谢谢。

[New] Xiaomi TDS Water Tester
[New] Xiaomi TDS Water Tester
Item Q&A
  • Question : Inquiry for the item from Sup****Apr 25, 2019

    Hi Seller, currently, do you have ready stock for this Xiaomi TDS Tester?

    Answer : [Re] Inquiry for the item from Sup****

    Dear customer,
    this item is ready stock, you may place an order now.
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from Sup****

    Will you be able to proceed with the order if I order today?

    Answer : [Re] Inquiry for the item from Sup****

    Dear customer,
    Your item will be dropped tomorrow, 26th April.
    This is because Singpost crew will collect all parcels by 5.30pm daily.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from ser****Apr 02, 2019

    Is it able to test the alkaline level of water?

    Answer : [Re] Inquiry for the item from ser****

    Dear customer,
    It's used to test the purity of water. It will react to organic compound, heavy metal and soluble salt content.
    Thank you for supporting 131Express.

  • Question : Inquiry for the item from din****Mar 05, 2019

    Hi,

    Does the TDS water tester comes with battery?

    How long is the warranty?

    Answer : [Re] Inquiry for the item from din****

    Dear customer,
    First of all, we would like to apologise for late reply
    It comes with battery and warranty for 1 month under manufacturing defects.
    Thank you for supporting 131Express.

  • Question : Inquiry related delivery from jin****Feb 26, 2019

    Hello,

    I want to purchase the TDS water tester but I get charged 99 cents in my cart for shipping even though I indicated that I want store pick up.

    Is store pick up chargeable or is there something wrong with your listing?

    Answer : [Re] Inquiry related delivery from jin****

    Dear customer,
    we're sorry to hear that.
    Kindly show us a screenshot about the payment.
    Self-collect is free-of-charge for delivery.
    Thank you for supporting 131Express.

[New] OnePlus Accessories | Type-C Bullet Headphones | 3 Pin Adaptor | Silicone Case
[New] OnePlus Accessories | Type-C Bullet Headphones | 3 Pin Adaptor | Silicone Case
Item Q&A
  • Question : Inquiry for the item from ben****Apr 24, 2019

    Hi Seller. Im interested in the OnePlus type-C bullets earphones. It is Original OnePlus earphones? Thank u

    Answer : [Re] Inquiry for the item from ben****

    Dear customer,
    yes, it's original OnePlus product.
    We've limited stock left, may I know if you would like to place an order?
    Thank you for supporting 131Express.

    Question : [Re] Inquiry for the item from ben****

    Hi Seller. Thanks for the prompt response. Im still in the midst of consideration. Thank u

    Answer : [Re] Inquiry for the item from ben****

    Dear customer,
    For stock availability, you may check with us on WhatsApp at 88131131.
    Thank you for supporting us!

  • Question : Inquiry for the item from 236****Dec 02, 2018

    Can it be used for oneplus 6T as there isn't any information about it?

    Answer : [Re] Inquiry for the item from 236****

    3 pin adapter for OP6T? What about silicone case? Can it also be used for OP6T?

    Question : [Re] Inquiry for the item from 236****

    Dear customer,
    There is a silicon case comes together with it. The 3 pin is able to use.
    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Is the 3 pin adapter genuine? From oneplus?

    Question : [Re] Inquiry for the item from 236****

    Dear customer,
    Yes it is genuine.
    Thanks.

  • Question : Inquiry for the item from his****Nov 01, 2018

  • Question : Combine shipping for 2 items?Jul 27, 2018

  • Question : Inquiry for the item from ber****Jul 05, 2018

    Can I use it use any type C cable to get dash charging?

    Answer : [Re] Inquiry for the item from ber****

    Dear customer,
    What we know of is need to use the type C cable that is provided for the performance.
    Thanks.

+View all Notice, FAQ, Q&A >>