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Q & A Lists
Item Question & Answer
[Official E-Store] Scotch® VHB™ Super Heavy Duty Clear Mounting Tape - KTD12 / STD19
[Official E-Store] Scotch® VHB™ Super Heavy Duty Clear Mounting Tape - KTD12 / STD19
Item Q&A
  • Question : Inquiry for the item from ish****Apr 17, 2019

  • Question : Inquiry for the item from che****Mar 08, 2019

    Hi, for pasting bathroom mirror in bathroom wall(tile smooth) . Mirror size 60cm x45cm, 2kg. Bto house.
    Which tape or any 3m product to recommend that best hang mirror firmly permanently?
    Your advice is much appreciated!

    Answer : [Re] Inquiry for the item from che****

    Hi, we don't recommend the tape or hanging strip to hang mirror in the bathroom due to continous change in temperature in the bathroom.To hang it permentely, we recommend you to drill a hole and hang with the nail. Thanks.

  • Question : Inquiry for the item from cgu****Dec 31, 2018

    Hi,

    I realised that my phone ring holder is using VHB tape but I'm not sure which is the model.
    So I want to ask which would be the recommended double sided tape for phone ring holder on flat phone casing?

    Answer : [Re] Inquiry for the item from cgu****

    Dear Customer, Use KPP19 but if doesn't want white colour, can use KCV15.

  • Question : REFUND REFUND REFUND 269915926Oct 05, 2018

    [Official E-Store] Scotch® VHB™ Super Heavy Duty Clear Mounting Tape - KTD12 / STD19

    Type:Mounting Tape 25.4mm x 1.51m - Clear
    Order no. 269915926
    I have waited for more than a week. I have not gotten the item at all and yet item is marked as 'Delivered'. Hope you can get me a refund soon. I want a refund. The collection place is too far. I am not going to collect. PLEASE GIVE ME A REFUND ELSE I HAVE TO MAKE A REPORT. Please do not test my patience. THANKS

    Answer : [Re] REFUND REFUND REFUND 269915926

    [Official E-Store] Scotch® VHB™ Super Heavy Duty Clear Mounting Tape - KTD12 / STD19

    Type:Mounting Tape 25.4mm x 1.51m - Clear
    Order no. 269915926
    I have waited for more than a week. I have not gotten the item at all and yet item is marked as 'Delivered'. Hope you can get me a refund soon. I want a refund. The collection place is too far. I am not going to collect. PLEASE GIVE ME A REFUND ELSE I HAVE TO MAKE A REPORT. Please do not test my patience. THANKS

    Question : [Re] REFUND REFUND REFUND 269915926

    Dear Customer, status of store pick up changed to Delivered cos of collect voucher expired, if you wish to collect, it always available

    Alternative, Buyer can purchase a *standard delivery service* SGD5 through QXPRESS website
    https://m.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main&__ar=Y#, Please provide *pick up code* & *shipping label* printed by computer for seller handling parcel

    For Orders purchased After 24 hours need contact Q10 for the cancellation.
    Tel: 6500 4440
    Email : qoo10@qoo10.sg

  • Question : REFUND.Oct 05, 2018

    I made a purchase on qoo10 and realize that it is a collection and not delivery. However, the location is too far for me. I would like to have a refund. Can you kindly do a refund to make it less troublesome for me? It's been 2 months and I'm still not refunded yet.

    Answer : [Re] REFUND.



    Dear Customer, status of store pick up changed to Delivered cos of collect voucher expired, if you wish to collect, it always available

    Alternative, Buyer can purchase a *standard delivery service* SGD5 through QXPRESS website
    https://m.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main&__ar=Y#, Please provide *pick up code* & *shipping label* printed by computer for seller handling parcel

    For Orders purchased After 24 hours need contact Q10 for the cancellation.
    Tel: 6500 4440
    Email : qoo10@qoo10.sg

































    Customer's message of recent 30 days (3) Go>>

+View all Notice, FAQ, Q&A >>
[Official E-Store]3M Scotch Brite T4 Press and Spin Mop With Refill FREE Method Squirt Floor Cleaner
[Official E-Store]3M Scotch Brite T4 Press and Spin Mop With Refill FREE Method Squirt Floor Cleaner
Item Q&A
  • Question : Inquiry for the item from al3****Apr 15, 2019

    Hi, what the depth of the pail?

    Answer : [Re] Inquiry for the item from al3****

    Hi, the depth of the bucket is around 50cm.

  • Question : Inquiry for the item from bre****Mar 31, 2019

    Hi what's the length of this 3m mop stick?

    Answer : [Re] Inquiry for the item from bre****

    Dear customer, about 2meter

    Question : [Re] Inquiry for the item from bre****

    2meter is height of door frame. You sure the mop stick is 2 meter?

    Answer : [Re] Inquiry for the item from bre****

    Sorry for the wrong info given. It's 125.5 cm long.

  • Question : Inquiry for the item from iva****Mar 22, 2019

    I have bought 3M Scotch Brite T4 Press and Spin Mop some time back. May I know where can I purchase the refill only?

    Answer : [Re] Inquiry for the item from iva****

    Hi, we are not selling the refills seperately at the moment. Sorry about that.

  • Question : Inquiry for the item from 242****Mar 08, 2019

    Is this same product as 3M Scotch Brite 360 degree spin mop set by another Qoo10 seller HYUNDAI?

    Is this model sold at NTUC or any other stores?

    How much is the mop refill?

    Answer : [Re] Inquiry for the item from 242****

    Hi, this T4 spin mop is the online exclusive product by 3M principle. For this model, the refill is not sold seperately at the moment. Thanks.

  • Question : Inquiry for the item from js_****Mar 02, 2019

    Can I check since it says free 1 mop refill, so the package will have 2 refills is it?

    Answer : [Re] Inquiry for the item from js_****

    Hi, the box inside will have 2 refills.

[Official E-Store] 3M™Hot Cold Room Temperature Water Dispenser FREE Compact Spin Mop
[Official E-Store] 3M™Hot Cold Room Temperature Water Dispenser FREE Compact Spin Mop
Item Q&A
    • FAQ :How does it heat water, does hot water ever run out?Aug 17, 2015

    • Question : Inquiry for the item from mei****Apr 11, 2019

      Keen to purchase 2 unit. But realise u already have no promotion. Will you be having any upcoming promotion?

      Answer : [Re] Inquiry for the item from mei****

      Hi, there's an ongoing promotion for 3M™Hot Cold Room Temperature Water Dispenser. You can get FREE Compact Spin Mop for every purchase of the HCD Unit.

    • Question : Inquiry for the item from ali****Mar 29, 2019

      Filter made in where? Also how much is the replacement for UV light? How long it can last?

      Answer : [Re] Inquiry for the item from ali****

      The filter is made in Mexico. Machine is made is Korea
      The UV replacement is $200 and needs to be changed once every 2 years.

    • Question : Inquiry for the item from eri****Mar 13, 2019

      any promotion recently for this item?

      Answer : [Re] Inquiry for the item from eri****

      Dear customer, there no special promotion for this month

    • Question : Inquiry for the item from kal****Mar 12, 2019

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] 3M™ Command™ Stainless Steel Kitchen / Bathroom range [BUY 1 GET 1]
    [Official E-Store] 3M™ Command™ Stainless Steel Kitchen / Bathroom range [BUY 1 GET 1]
    Item Q&A
    • Question : Inquiry for the item from set****Apr 10, 2019

    • Question : Inquiry for the item from lol****Mar 16, 2019

    • Question : Inquiry for the item from Ima****Feb 26, 2019

      Hi, what are the measurements for Command™ Stainless Steel Shower Caddy? Thanks

      Answer : [Re] Inquiry for the item from Ima****

      Hi, the dimension is 277 x 95 x 85 mm for this product. Thanks.

    • Question : Inquiry from san****Feb 21, 2019

      Hi, will i be able to self-collect at a location instead of delivery?

      Answer : [Re] Inquiry from san****

      Dear customer, we don have retail shop, only online platform

    • Question : Inquiry for the item from chy****Feb 03, 2019

      When will the stainless steel bar with hook be available?

      Answer : [Re] Inquiry for the item from chy****

      Dear Customer, Please try again, thanks!

      Question : [Re] Inquiry for the item from chy****

      Hi there, do u still sell 3m mini sponges

      Answer : [Re] Inquiry for the item from chy****

      Dear customer, may we know what kind of mini sponge you looking for

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Quick Sweeper Mop - Refill
    [Official E-Store] Scotch-Brite™ Quick Sweeper Mop - Refill
    Item Q&A
    • Question : Inquiry for the item from wen****Apr 10, 2019

      Is this quick sweeper head compatible and can be used on easy sweeper plus mop stick? Thanks

      Answer : [Re] Inquiry for the item from wen****

      Hi, Thanks for contacting us. Please allow us to check with the relevant team and get back to you.


      Dear Customer, apologize that feed back from technical department mentioned it is not compatible, thanks!
      (Apr 14, 2019 13:18)

    • Question : Inquiry for the item from and****Dec 29, 2018

      Hi, the price is inclusive of the mop stick or just the refill? Thanks

      Answer : [Re] Inquiry for the item from and****

      Dear customer, mop refill only

    • Question : restockAug 31, 2018

      Hi,
      Please restock. Thanks

      Answer : [Re] restock

      Dear Customer, please try again, thanks!

    • Question : RestockAug 19, 2018

      Hi, please restock soon. Thanks

      Answer : [Re] Restock

      Dear customer, pls try again, thanks

    • Question : Inquiry for the item from che****Aug 27, 2017

      May I know is this starter kit-refill include mop stick ? May I know what is include in this $7.95 package? Thanks

      Answer : [Re] Inquiry for the item from che****

      Hi,

      This page is only for the refill for the Scotch-Brite™ Quick Sweeper Starter Kit. You can purchase the mop from the following page -
      http://list.qoo10.sg/g/472033418

      Cheers!

    [Official E-Store] 3M™ Privacy Filter - Touch Laptop - Protect / Blackout / Image Clarity / Reversib
    [Official E-Store] 3M™ Privacy Filter - Touch Laptop - Protect / Blackout / Image Clarity / Reversib
    Item Q&A
    • Question : Inquiry for the item from 235****Apr 10, 2019

      Hi. Please advise when is stock available on the filter screen PF140W9E

      Answer : [Re] Inquiry for the item from 235****

      Hi, Thanks for contacting us. Please allow us to check with the relevant team and get back to you.

    • Question : do you sell anti glare filter for laptop? thanksMar 07, 2018

      do you sell anti glare filter for laptop? thanks

      Answer : [Re] do you sell anti glare filter for laptop? thanks

      Hi, Yes we do but currently those are out of stock, we will inform you once we replenish it. Thank you.

    • Question : Privacy Filter Side Mount TapeJan 19, 2018

      Hi! I just bought the privacy filter for my laptop. However, in the pack, there isn't any side mount tape. May I know when I can get the tape?

      Thank you.

      Answer : [Re] Privacy Filter Side Mount Tape

      Hi

      Please check the packaging throughly.

    • Question : EnquiryJan 09, 2018

    [Official E-Store] Scotch-Brite™ Rayon Strip Mop - Lightweight / Better Absorption / Non-Woven Mop
    [Official E-Store] Scotch-Brite™ Rayon Strip Mop - Lightweight / Better Absorption / Non-Woven Mop
    Item Q&A
    • Question : Inquiry for the item from cal****Apr 09, 2019

    • Question : Inquiry for the item from kho****May 25, 2018

      Is this mop suitable to use on glossy hardwood flooring.
      I dont want to leave scratches on the floor & dull the surface

      Answer : [Re] Inquiry for the item from kho****

      Dear Customer, sincerely late reply, for all product knowledge, you can leave a message at help center, https://www.3m.com.sg/3M/en_SG/company-sg/help-center/

    • Question : Refund AmountOct 18, 2017

      Hi

      Due to out of stock, the refund amount should be $7.55 right?
      Why was the refund not the full amount?

      Answer : [Re] Refund Amount

      Hi

      We are sorry for the inconvinience caused.
      Have a Nice Day :)

    • Question : Inquiry for the item from gn9****Sep 29, 2017

      Pls advise whats in the 2 pcs set

      Answer : [Re] Inquiry for the item from gn9****

      Hi,

      The 2 piece set was a bundle of 2 refills.

      Thank you.

    • Question : Inquiry for the item from lor****Jul 21, 2017

      Can the mop refill be screwed to any normal sized mop handles or does it only fit the 3M mop holders?Thanks.

      Answer : [Re] Inquiry for the item from lor****

      Hi,
      We are awaiting a response from the concerned team, will get back to you soon. Apologies for the inconvenience caused.

      Thank you

      Hi,
      Sorry for the delay,

      The handles for Scotch-Brite™ Rayon , String and Latex mops are the same so the heads are interchangeable; however as there are many other types of unbranded or other brands of mop handles in the market, which might not be compatible with our mop heads so it would be safer to inter-change within Scotch-Brite™ brand.

      Thank you
      (Jul 27, 2017 13:10)

    [Official E Store] Scotch Brite™ Compact Single Bucket Spin Mop with 2pcs Free Refill
    [Official E Store] Scotch Brite™ Compact Single Bucket Spin Mop with 2pcs Free Refill
    Item Q&A
    • Question : Inquiry for the item from jen****Apr 09, 2019

    • Question : Inquiry for the item from che****Apr 02, 2019

    • Question : Inquiry for the item from fou****Feb 19, 2019

      Hi. Can I check if the spin dry basket can be detached? If yes, is it difficult? For a better cleaning and washing the bottom debris.

      Answer : [Re] Inquiry for the item from fou****

      Dear customer, you may need try your own way slowly remove it for washing, there no special instructions or method to remove

    • Question : Inquiry for the item from tlp****Jan 25, 2019

      How to order spare mob heads?
      Can't find the link here..

      Regards,

      Lim.

      Answer : [Re] Inquiry for the item from tlp****

      Dear Customer, you mean the mop refill ? or mop head with handle

    • Question : Inquiry for the item from Mei****Jan 22, 2019

      What is the max length of the mop?

      Answer : [Re] Inquiry for the item from Mei****

      Dear Customer, 4feet

    +View all Notice, FAQ, Q&A >>
    [Offical E-Store] SCOTCH BRITE™ NON SCRATCH BATH N SHOWER SCRUBBER REFILL
    [Offical E-Store] SCOTCH BRITE™ NON SCRATCH BATH N SHOWER SCRUBBER REFILL
    Item Q&A
    • Question : Inquiry for the item from maz****Apr 06, 2019

      Hello. May i ask if the scrubber is available? Seems that only the refill is available for selection. Thanks!

      Answer : [Re] Inquiry for the item from maz****

      Hi, this item is not available for the Qoo10 channgel. You may try to find at the offline retail shops and supermarkets.

    • Question : Inquiry for the item from gsa****Mar 12, 2018

      Hi,
      Will you restock the shower scrubber (not the refill)?

      Answer : [Re] Inquiry for the item from gsa****

      Hello, We are checking on restocking date and we will inform you once it is confirmed. Thank you.

    • Question : Inquiry for the item from koh****Feb 28, 2018

      Can I use tis to scrub my toilet floor tiles?

      Answer : [Re] Inquiry for the item from koh****

      Hi, Yes. Thank you

    [Official E-Store] 3M™ Privacy Filter - Laptop - Blackout / Image Clarity - Multiple Sizes
    [Official E-Store] 3M™ Privacy Filter - Laptop - Blackout / Image Clarity - Multiple Sizes
    Item Q&A
    • Question : Inquiry for the item from Boo****Apr 01, 2019

      Hi, do you sell mounting tab for privacy screen laptop?

      i cant find it on your website.

      Answer : [Re] Inquiry for the item from Boo****

      Dear Customer, we only sale privacy screen, don have mounting tab, thanks!

    • Question : Inquiry for the item from gua****Mar 22, 2019

    • Question : Inquiry for the item from gua****Mar 21, 2019

    • Question : Inquiry from Roa****Feb 02, 2019

      Hi I like to check if you sell the mounting tabs, I like to change my current one to a sliding mounting tab

      Answer : [Re] Inquiry from Roa****

      Dear Customer, May we know what of of mounting tab you look for, purpose of usage is?

    • Question : Inquiry for the item from cho****Jan 10, 2019

      Restock for 3M™ Black Privacy Filters for 14.0" ?

      Answer : [Re] Inquiry for the item from cho****

      Dear Customer, pls try again thanks

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Filtrete™ Air Cleaning Filters - Haze /Aircon Filter / Air Purifier
    [Official E-Store] Filtrete™ Air Cleaning Filters - Haze /Aircon Filter / Air Purifier
    Item Q&A
    • Question : Inquiry related delivery from zee****Mar 20, 2019

      Hey ! my order number RB_123H3M0200567369
      you sent to the wrong place ! I message you and you never reply !
      irresponsible ! refund me my money !

      Answer : [Re] Inquiry related delivery from zee****

      This not my house !! I shall complain ! Irresponsible !

      Question : [Re] Inquiry related delivery from zee****

      Hi, after checking with the logistc, there was an error in updating the tracking number to you. And they informed me that the item was successfully delivered. Please let us know if you have yet to receive the item. Thanks.

      Answer : [Re] Inquiry related delivery from zee****

      Hi
      After seeing your reply I tried calling my mom but she didn’t pick up, I drop by her place tonight or tomorrow to check it out

      Question : [Re] Inquiry related delivery from zee****

      Noted with thanks.

      Answer : [Re] Inquiry related delivery from zee****

      Hi the link was wrong but I have finally received item.

      Question : [Re] Inquiry related delivery from zee****

      Btw a closer look I noticed that the tracking number and the link you provided was not telly, u could have given me someone’s else.

      Answer : [Re] Inquiry related delivery from zee****

      Hi, Thanks for your confirmation. After checking, the logistic company we used updated the incorrect tracking number. We apologize for the inconvenience caused.

    • Question : Inquiry related delivery from zee****Mar 20, 2019

      Hey ! my order number RB_123H3M0200567369
      you sent to the wrong place ! I message you and you never reply !
      irresponsible ! refund me my money !

      Answer : [Re] Inquiry related delivery from zee****

      Hi, after checking with the logistc, there was an error in updating the tracking number to you. And they informed me that the item was successfully delivered. Please let us know if you have yet to receive the item. Thanks.

    • Question : Inquiry for the item from beg****Mar 15, 2019

      When using the Filtrete, which side should be facing up? The shiny side or the other side?

      Answer : [Re] Inquiry for the item from beg****

      Hi,you may follow the instruction as in attached picture for the installaion. Thanks.

      Question : [Re] Inquiry for the item from beg****

      I've bought and used this before. But not sure which side should be facing up, the rough side or the smooth. From your picture, I see that the rough side should be facing up.
      Thanks

      Answer : [Re] Inquiry for the item from beg****

      Cheers.

    • Question : Inquiry for the item from 261****Feb 06, 2019

      Hi if I were to order 2 qty of the filtrete (red colour), do I get the free IONA slow cooker and free delivery? Thanks

      Answer : [Re] Inquiry for the item from 261****

      Dear customer, we didn't have any promotion for Iona cooker at moment,

      for free delivery is purchase above $50

    • Question : Inquiry from low****Jul 01, 2018

      Hi, if I order 2 of this item (>$50), do I get the free iona slow cooker? It is not indicated on the order options, so I just want to clarify before I place my order.

      Answer : [Re] Inquiry from low****

      Dear customer, free gift IONA slow cooker, only if you purchase items in 3M official store, all items included, exclude water dispenser n AP system

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Nexcare™ Hydrocolloid Bandages /Dressing - Waterproof /Latex-free /Faster Healing
    [Official E-Store] Nexcare™ Hydrocolloid Bandages /Dressing - Waterproof /Latex-free /Faster Healing
    Item Q&A
    • Question : Inquiry for the item from Jes****Feb 18, 2019

      Dear seller, how suitable is this for stitches wound after the wound have dried up?

      Answer : [Re] Inquiry for the item from Jes****

      Hydrocolloid is meant to promote healing for wounds not for wounds which have healed and scar tissue is formed.

      Question : [Re] Inquiry for the item from Jes****

      Thank you

      Answer : [Re] Inquiry for the item from Jes****

      Already answered inquiry. If you have another any question, please contact to us.

    • Question : Buy 1 get 1 freeNov 04, 2016

      Hi

      I was checking your shop and saw that it's 2 for 1 but when I go to the product page, nothing was indicated.

      Answer : [Re] Buy 1 get 1 free

      Hi,

      The '2 for Offer' refers to an offer price that is available only when you purchase 2 boxes. Our current offer is Buy 2 at 20% off.

      Thank you.

    • Question : Self collectionFeb 21, 2016

      Where to self collect and timings?

      Answer : [Re] Self collection

      Hi,

      Store Pick up is available at the following location -
      Anchanto Pte Ltd, 151 Pasir Panjang Road, #01-06 Pasir Panjang Distripark, Singapore 118480

      Self collection timings are as follows -
      Monday to Friday
      - 10am to 12pm
      - 130pm to 5pm
      We are not open on Saturday, Sunday and public holidays.

      Thank you.

    • Question : 5pc one sizeJan 09, 2016

      May I know what is the size?

      Answer : [Re] 5pc one size

      Hi,

      The size is 32mm x 64mm (1 ¼ in x 2 ½ in).

      Cheers!

    • Question : 2s dressing sizeNov 14, 2015

      What's the dimension?

      Answer : [Re] 2s dressing size

      Hi,

      The Nexcare Hydrocolloid Bandages' dimension is 60mm x 100mm.

      Thank you.

    [Official E-Store] Scotchgard™ Cleaners and Protectors - Fabric / Upholstery / Carpet / Rug / Outdoo
    [Official E-Store] Scotchgard™ Cleaners and Protectors - Fabric / Upholstery / Carpet / Rug / Outdoo
    Item Q&A
    • Question : Inquiry for the item from koh****Mar 15, 2019

      May I know for fabric sofa, should I use upholstery cleaner or fabric & carpet cleaner? Thank you.

      Answer : [Re] Inquiry for the item from koh****

      fabric cleaner

    • Question : Inquiry for the item from koh****Mar 15, 2019

      May I know the difference between carpet & fabric cleaner and upholstery cleaner? And if the upholstery cleaner is still in stock? Thanks.

      Answer : [Re] Inquiry for the item from koh****

      3M SCOTCHGARD FABRIC & UPHOLSTERY CLEANER is Ideal for household items like upholstery, curtains, pillows, table linens, backpacks, luggage and more.
      It has Deep Foaming Action and leaves Behind Anti-Stain Protection.
      Carpet & fabric cleaner is more for the funiture, and keep your rugs and carpets pristine.
      Make food and drink stains disappear.
      Help your accent pieces stay beautiful.
      Currently, we only have Fabric and Carpet Cleaner in stock. Thanks.

    • Question : Inquiry for the item from chr****Dec 01, 2018

      Hi, which product will be able to remove such oil based stains on my sofa fabric?

      Answer : [Re] Inquiry for the item from chr****

      DEar Customer, you can try fabric n carpet cleaner

    • Question : Stain cleanerOct 29, 2018

      Hi, is this safe for pets?

      Answer : [Re] Stain cleaner

      Dear Customer, may we know more about your concern

    • Question : Inquiry for the item from bea****Sep 21, 2018

    +View all Notice, FAQ, Q&A >>
    3M™ Scotch-Brite™ Super Mop Scrapper N Super Mop Refill
    3M™ Scotch-Brite™ Super Mop Scrapper N Super Mop Refill
    Item Q&A
    • Question : Inquiry for the item from jes****Mar 11, 2019

      Hi, may I know microfiber blend cloth can be fixed it back and continue to use after washing and it is still wet.

      Answer : [Re] Inquiry for the item from jes****

      The microfiber blend cloth is reusable and the Super Mop can be used dry as a broom or wet as a mop. Thanks.

    • Question : Inquiry for the item from zyk****Sep 30, 2018

      Can this tool used to wipe wall and ceiling? Or you got any better tool to recommend?

      Answer : [Re] Inquiry for the item from zyk****

      Dear customer, yes you can

    [Official E-Store] 3M™ Command™ Canvas Hangers - Large / Jumbo / Decorate/ Damage-free
    [Official E-Store] 3M™ Command™ Canvas Hangers - Large / Jumbo / Decorate/ Damage-free
    Item Q&A
    • Question : Inquiry for the item from cky****Mar 09, 2019

    • Question : Inquiry for the item from mei****Dec 07, 2018

    • Question : Inquiry for the item from jia****Sep 22, 2018

      Hi when will the jumbo hook be available?

      Answer : [Re] Inquiry for the item from jia****

      Please try again, thanks!

    • Question : Inquiry related delivery from sim****Jun 01, 2018

    • Question : Inquiry for the item from ele****Jan 03, 2018

      Hi, any chance of a restock soon?

      Answer : [Re] Inquiry for the item from ele****

      Hi,

      Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

      Apologies for any inconvenience caused.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store]Scotch-Brite Easy Sweeper Dry Wiper Bulk Pack (200 sheets)+TW Easy Sweeper FOC
    [Official E-Store]Scotch-Brite Easy Sweeper Dry Wiper Bulk Pack (200 sheets)+TW Easy Sweeper FOC
    Item Q&A
    • Question : Inquiry for the item from idi****Mar 07, 2019

    • Question : Inquiry related cancel and refund from che****Mar 06, 2019

    • Question : Inquiry for the item from mhs****Mar 07, 2019

      Hi seller this promotion got included the mop stick or not? Pls reply asap tqvm

      Answer : [Re] Inquiry for the item from mhs****

      Hi, this bundle includes Taiwan Easy Sweeper x 1, Dry Wiper Bulk Pack x 200 Sheet and FREE PowerPac 2 Slice Bread Toaster . Thanks.

    • Question : Inquiry for the item from mdm****Mar 06, 2019

    • Question : Inquiry for the item from Pea****Mar 05, 2019

    +View all Notice, FAQ, Q&A >>
    [Official E-Store]Scotch-Brite® Multipurpose Window and Glass Surface Cleaner
    [Official E-Store]Scotch-Brite® Multipurpose Window and Glass Surface Cleaner
    Item Q&A
    • Question : Inquiry for the item from coo****Mar 05, 2019

      When will you have stock again for this item?

      Answer : [Re] Inquiry for the item from coo****

      Hi, we have restocked the quantity. Please proceed to make a purchase. Thanks.

    • Question : Inquiry for the item from vv.****Oct 08, 2018

      Hi may i know if i order some items from your shop today, when can i get it? (via qxpress)

      Also, can this be use to dry the toilet floor as well?

      Answer : [Re] Inquiry for the item from vv.****

      Dear Customer, it will be 3 to 5 working days

      This is for window only,

    • Question : Inquiry for the item from bre****May 04, 2018

      Is the super foam included in the purchase? I saw 3M official website show has and you are the official shop.
      And most of the places mentioned selling but also not selling, why is that?

      Answer : [Re] Inquiry for the item from bre****

      Are you going to reply?

      Question : [Re] Inquiry for the item from bre****

      Dear customer, it not included, thanks

      Answer : [Re] Inquiry for the item from bre****

      Then your official website is misleading. Such a big company but misleading photo. Disappointed 😔

      Question : [Re] Inquiry for the item from bre****

      Dear customer, sincerely apologize that

    • Question : Inquiry related delivery from Joy****Mar 20, 2018

      Hi
      Will like to confirm if your delivery guy can deliver the item Mon to Fri after 6pm? Need to call before Come.
      If ok then I will place order.

      Thanks

      Answer : [Re] Inquiry related delivery from Joy****

      Hi ,

      Yes, delivery guy will call you before coming for delivery.

      Thank you.

    • Question : Inquiry for the item from ade****Mar 13, 2018

      How do I get more microfibre cloth for this wiper?

      Answer : [Re] Inquiry for the item from ade****

      Hi, You can buy the Microfiber cloth refill from below listing. Thank you

      https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=478703556

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] 3M™ Command™ Picture Ledge - HOM21S
    [Official E-Store] 3M™ Command™ Picture Ledge - HOM21S
    Item Q&A
    • Question : Inquiry for the item from may****Mar 05, 2019

      Hi do you have this item in white?

      Answer : [Re] Inquiry for the item from may****

      Dear customer, items is only in bkack

    • Question : Inquiry for the item from kha****Feb 24, 2019

      What is included in the offer? Is it just the picture ledge or picture ledge with picture hanging kit together?

      Answer : [Re] Inquiry for the item from kha****

      Dear customer pictures ledge itself selling $35.90, picture kit not included

    • Question : Inquiry related return and exchange from gra****Jan 28, 2019

      My delivery on was wrong. I bought picture ledge and photo frame hooks value kit but delivery was Easy sweeper and refills, and I immediately returned to Roadbull. I wrote to Seller on 26/1 and then again 28/1 for update. No reply yet

      Answer : [Re] Inquiry related return and exchange from gra****

      Dear customers, we will still checking with Road bull, will update you again within this few days

    • Question : Inquiry for the item from Ire****Dec 07, 2018

      What is the dimemsion

      Answer : [Re] Inquiry for the item from Ire****

      L53cm / W7cm/H7cm

      Question : [Re] Inquiry for the item from Ire****

      Thanks

      Answer : [Re] Inquiry for the item from Ire****

      welcome

    • Question : Inquiry for the item from lia****Dec 15, 2017

      When will restore?

      Answer : [Re] Inquiry for the item from lia****

      Hi,

      Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

      Apologies for any inconvenience caused.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store]Scotch-Brite™Exclusive Easy Sweeper
    [Official E-Store]Scotch-Brite™Exclusive Easy Sweeper
    Item Q&A
    • Question : Inquiry for the item from jin****Mar 05, 2019

      The offer price $9.90 included one easy sweeper + 2 dry sheets + 2 wet sheets?

      Answer : [Re] Inquiry for the item from jin****

      hi there no wet sheet, thanks

    • Question : Easy sweeper plusAug 21, 2018

      Hi
      are you selling the easy sweeper plus+ here or easy sweeper here? Thanks

      Answer : [Re] Easy sweeper plus

      Dear Customer, kindly refer this links

    • Question : DifferenceAug 20, 2018

      Hi seller,
      What's the difference between this Taiwan Easy Sweeper and the other Easy Sweeper Plus?

      Answer : [Re] Difference

      The new Taiwan Easy Sweeper Plus+ is designed bigger yet lighter mop head, 3D flower surface pad

    • Question : Inquiry for the item from pl.****Aug 20, 2018

    [Official E-Store] Scotch-Brite Easy Sweeper Plus Paper Wiper Mop[FOC Dry Sheets 20s n Wet sheet 8s]
    [Official E-Store] Scotch-Brite Easy Sweeper Plus Paper Wiper Mop[FOC Dry Sheets 20s n Wet sheet 8s]
    Item Q&A
    • Question : Inquiry for the item from suz****Feb 25, 2019

      Dear seller,
      i wish to enquire what is the difference between the Easy Sweeper Plus and the normal Easy Sweeper?

      Answer : [Re] Inquiry for the item from suz****

      Hi, the wasy sweeper plus is lightweight now with 15% lighter mop head but remains 18% bigger to clean further and much faster. Thanks.

      Question : [Re] Inquiry for the item from suz****

      Thks

      Answer : [Re] Inquiry for the item from suz****

      On Qpost : You are welcome.

    • Question : Inquiry for the item from sie****Jul 23, 2018

      Hi, I received the sweeper but the head is cracked. Possible to exchange?

      Answer : [Re] Inquiry for the item from sie****

      Dear Customer, may we know your orders number? when is the purchases date

      Question : [Re] Inquiry for the item from sie****

      Hi, order number 264230892. Delivered 5 July 2018. I haven't got the chance to open until last week when I open and want to use. Hope you can help.

      Answer : [Re] Inquiry for the item from sie****

      Dear Customer, we will arrange driver exchange for you new pcs within 2 weeks, pls listen unknown call from driver, thanks!

      Question : [Re] Inquiry for the item from sie****

      Thanks!

      Answer : [Re] Inquiry for the item from sie****

      Welcome

    • Question : Inquiry for the item from yvo****Jul 05, 2018

      Hi

      I have missed your special offer price yesterday. Are u will have special promotion price again? Thank you

      Answer : [Re] Inquiry for the item from yvo****

      Dear customer, promotion deal is offer by Q10 itself, please keep fellow our page, weekly promotion available, thanks

    • Question : Inquiry for the item from blu****Jul 05, 2018

      Are u having offer for this item? Ntuc selling cheaper than your price. Thanks

      Answer : [Re] Inquiry for the item from blu****

      Dear Customer, Correct that NTUC will be cheaper, online is provide door to door service, will given offer discount n free gift also, current promotion is aboe SGD50 get IONA slow cooker, thanks!

    • Question : Inquiry for the item from yvo****Jul 03, 2018

      $49.90 the price is it correct?

      Answer : [Re] Inquiry for the item from yvo****

      Dear Customer, yes it was. no more offer price

    +View all Notice, FAQ, Q&A >>
    3M™ Privacy Screen Protector for Apple and Google Smartphone (PRE Order)
    3M™ Privacy Screen Protector for Apple and Google Smartphone (PRE Order)
    Item Q&A
    • Question : Inquiry related delivery from mic****Feb 25, 2019

      Hi,

      Do you have for model iPhoneX ?

      Answer : [Re] Inquiry related delivery from mic****

      Hi, we don't carry for Iphone X currently. Thanks.

    [Official E-Store] Command™ Frosted Bath Organization -  Shower Caddy/ Corner Caddy/ Shelf Caddy
    [Official E-Store] Command™ Frosted Bath Organization - Shower Caddy/ Corner Caddy/ Shelf Caddy
    Item Q&A
    • Question : Inquiry for the item from xia****Feb 04, 2019

    • Question : RestockSep 26, 2018

    • Question : Frosted Shower CaddyJun 16, 2018

      Hi Seller,

      Just to check if you have the above item. Where can I buy this.

      Answer : [Re] Frosted Shower Caddy

      Dear Customer, please refer below listing, thanks!

      https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=544363768

    • Question : Frosted Shower CaddyMay 27, 2018

      Hi, I would like to find out when your Frosted Shower Caddy would be in stock again. I would like to purchase 1. Thank you.

      Answer : [Re] Frosted Shower Caddy

      Dear customer, please keep track our page, temporary out of stock, yet to know, thanks

    • Question : soap holderApr 16, 2018

      hi, i bought 2 sets of the soap holder previously ... however they do not stay even after i followed the instruction. what should i do? :~(

      Answer : [Re] soap holder

      Dear Customer,
      Kindly contact 3M Singapore at 6450 8888, they will assit you on this issue, sorry to cause any inconvenience, thanks.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Latex Mop
    [Official E-Store] Scotch-Brite™ Latex Mop
    Item Q&A
    • Question : Inquiry for the item from jlo****Feb 20, 2019

    • Question : Inquiry for the item from lie****Oct 25, 2018

      Is the item include the mop stick?

      Answer : [Re] Inquiry for the item from lie****

      Dear Customer, yes it is

    • Question : Inquiry for the item from fyy****Sep 07, 2018

      Hi
      Is the free refill promo still on?
      Thanks

      Answer : [Re] Inquiry for the item from fyy****

      Dear Customer, promo was end, you can always fellow our page, Q10 will do more promotion coming days

    • Question : Inquiry related delivery from jon****Jun 04, 2018

      Hi may I know why I still need to pay $5 for the shipping as my order is over $60...

      Answer : [Re] Inquiry related delivery from jon****

      which items you still purchase, beside latex mop

      Question : [Re] Inquiry related delivery from jon****

      Here my order no. 😟

      Answer : [Re] Inquiry related delivery from jon****

      Please don confirm your orders satus to "delivered", let us check again n get bk you, thanks!

      Question : [Re] Inquiry related delivery from jon****

      Ok thank you 😊

      Answer : [Re] Inquiry related delivery from jon****

      Hi, after check With Q10, Ladies Acne Patch that you had purchassed, shipping fee S$5 was paid. Cos of it was under goverment rules medical product must deliver by driver & need your signature to proove that you had receive the product.

      The rest of product you purchases was over S$40, so it was free shipping.

      So we can only help request Q10 refund your shipping fee with S$4.50, the 50cent still need pay to Q10 for admin charge, will you accept this arrangement?

    • Question : Inquiry for the item from jon****May 02, 2018

      Hi when is the Refill comin in?? It’s have been Long time sold out...

      Answer : [Re] Inquiry for the item from jon****

      Dear customer, sincerely apologize! Yet available, still out of stock

    +View all Notice, FAQ, Q&A >>