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Q&A board

Q & A Lists
Item Question & Answer
[Official E Store] Post-it® Dry Erase Surface / Custom White Board Solution
[Official E Store] Post-it® Dry Erase Surface / Custom White Board Solution
Item Q&A
  • Question : Inquiry for the item from 246****Dec 09, 2018

  • Question : Matte or GlossyJun 20, 2018

    Hello, may I ask whether this version is the matte or glossy? Thank you

    Answer : [Re] Matte or Glossy

    Glossy

  • Question : Inquiry for the item from sok****May 29, 2018

    Can this product be removed and resticked?

    Answer : [Re] Inquiry for the item from sok****

    Dear Customer, sincerely late reply, for all product knowledge, you can leave a message at help center, https://www.3m.com.sg/3M/en_SG/company-sg/help-center/

  • Question : Yet to receiveFeb 01, 2018

    Hi,
    My first order on 24 Jan was delivered on 25 Jan. However, I have yet to receive my 2nd order placed on 25 Jan, order no. 245202248.
    Can you advise the delivery date?
    Thks.

    Answer : [Re] Yet to receive

    Hi,

    Apologies for the delay in getting back to you. Due to the high volume of orders received last week, some orders have gotten delayed. We apologise for the inconvenience caused.

    Your order is in process and should be delivered to you in 1-2 working days.

    Thank you.

    Question : [Re] Yet to receive

    Hi, I still haven't received my item. Please advise, has been quite some time already.

    Answer : [Re] Yet to receive

    Otherwise, can I self collect?

    Question : [Re] Yet to receive

    Hi

    Thanks for informing us. Please allow us sometime to check with the warehouse team and get back to you.

    Answer : [Re] Yet to receive

    Hi

    Any updates?

    Question : [Re] Yet to receive

    Hi

    We are sorry for the late reponse.
    Please note your order will dispatch today.

    Thanks

    Answer : [Re] Yet to receive

    Thanks.

    Question : [Re] Yet to receive

    Have a Nice Day :)

  • Question : Inquiry for the item from sep****Jan 31, 2018

    Hi ! Do u have the size 8ft x 4ft available?

    Answer : [Re] Inquiry for the item from sep****

    Hi,

    Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

    Apologies for any inconvenience caused.

+View all Notice, FAQ, Q&A >>
[Official E-Store] 3M™ Command™ Picture Ledge - HOM21S
[Official E-Store] 3M™ Command™ Picture Ledge - HOM21S
Item Q&A
  • Question : Inquiry for the item from Ire****Dec 07, 2018

  • Question : Inquiry for the item from lia****Dec 15, 2017

    When will restore?

    Answer : [Re] Inquiry for the item from lia****

    Hi,

    Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

    Apologies for any inconvenience caused.

  • Question : LegdeNov 26, 2017

  • Question : Inquiry for the item from blu****Oct 29, 2017

    Dear seller,
    As I can't find any option for the ledge, So may I know is it mean that the hanging kit come with the ledge also?
    Thanks!

    Answer : [Re] Inquiry for the item from blu****

    Hi

    Please use the following link to order hanging kit and the ledge seperately.

    Thanks

  • Question : Hanging strip setAug 27, 2017

    How many strips are there in a set?
    How many picture can I hang?

    Thank you

    Answer : [Re] Hanging strip set

    Hi,

    One pack contains 3 sawtooth picture hangers, 2 wire back picture hangers, 5 large strips, 4 pairs of large picture hanging strips, 8 pairs of small picture hanging strips and 16 poster strips.

    It can be used to hang upto 15 pictures.

    Cheers!

+View all Notice, FAQ, Q&A >>
[Official E-Store] 3M™ Command™ Canvas Hangers - Large / Jumbo / Decorate/ Damage-free
[Official E-Store] 3M™ Command™ Canvas Hangers - Large / Jumbo / Decorate/ Damage-free
Item Q&A
  • Question : Inquiry for the item from mei****Dec 07, 2018

  • Question : Inquiry for the item from jia****Sep 22, 2018

    Hi when will the jumbo hook be available?

    Answer : [Re] Inquiry for the item from jia****

    Please try again, thanks!

  • Question : Inquiry related delivery from sim****Jun 01, 2018

  • Question : Inquiry for the item from ele****Jan 03, 2018

    Hi, any chance of a restock soon?

    Answer : [Re] Inquiry for the item from ele****

    Hi,

    Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

    Apologies for any inconvenience caused.

  • Question : PriceNov 25, 2017

+View all Notice, FAQ, Q&A >>
[Official E-Store] [Bundle of 2 or 3 Deal] Scotch-Brite® Easy Sweeper Dry Wiper Bulk Pack 200 sheet
[Official E-Store] [Bundle of 2 or 3 Deal] Scotch-Brite® Easy Sweeper Dry Wiper Bulk Pack 200 sheet
Item Q&A
  • Question : Inquiry for the item from agn****Dec 02, 2018

  • Question : Inquiry for the item from tra****Oct 04, 2018

  • Question : Can use for Easy Sweeper plus mop?Sep 29, 2018

    Hi Seller,

    Can this Dry Wipe be used for Easy Sweeper PLUS or i need to purchase another type that specifically mentioned as "Easy Sweeper Plus
    Paper Wipe Refill"?
    Thanks for your clarification.

    Answer : [Re] Can use for Easy Sweeper plus mop?

    Dear Customer, it is designed for easy sweeper plus use as well

    Question : [Re] Can use for Easy Sweeper plus mop?

    Is there a difference in paper quality between this 200 sheets pack and the 20 sheets Easy Sweeper Plus Dry Paper refill?

    Answer : [Re] Can use for Easy Sweeper plus mop?

    DEar Customer, apologize for late reply, that is the same for use on easy sweeper plus

  • Question : Inquiry for the item from wwl****Oct 01, 2018

    Can I know if I still get $10 Starbucks voucher ?

    Answer : [Re] Inquiry for the item from wwl****

    Dear customer, apologize that Starbuck voucher belong to others seller

  • Question : Inquiry related delivery from sim****Sep 27, 2018

    Ordered 2+1 on Sep 10 and it’s been over 2 weeks but the items are still not delivered. No respond when contacted seller either.

    Answer : [Re] Inquiry related delivery from sim****

    Dear Customer, sincerely apologize for the inconvenience cause. currently we are in out of stock of Bulk Pack Sheet / Men Ance Patch / Japanese Sponge, will ship out your parcel items by end month once stock arrived, thanks!

+View all Notice, FAQ, Q&A >>
[Official E-Store] Scotchgard™ Cleaners and Protectors - Fabric / Upholstery / Carpet / Rug / Outdoo
[Official E-Store] Scotchgard™ Cleaners and Protectors - Fabric / Upholstery / Carpet / Rug / Outdoo
Item Q&A
  • Question : Inquiry for the item from chr****Dec 01, 2018

  • Question : Stain cleanerOct 29, 2018

    Hi, is this safe for pets?

    Answer : [Re] Stain cleaner

    Dear Customer, may we know more about your concern

  • Question : Inquiry for the item from bea****Sep 21, 2018

  • Question : Inquiry for the item from fas****Aug 06, 2018

  • Question : Inquiry for the item from cas****Jun 29, 2018

    Do you have stain remover for leather sofa?

    Answer : [Re] Inquiry for the item from cas****

    Dear Customer, sincere apologize yet don have

+View all Notice, FAQ, Q&A >>
[Official E-Store] Command™ Bath Organization (White) - Shower Caddy/ Corner Caddy/ Shelf Towel Bath
[Official E-Store] Command™ Bath Organization (White) - Shower Caddy/ Corner Caddy/ Shelf Towel Bath
Item Q&A
  • Question : Inquiry for the item from cut****Nov 29, 2018

    May I know what is the length of the white towel bar?

    Answer : [Re] Inquiry for the item from cut****

    Dear Customer, it is 40 to 50CM

  • Question : Inquiry for the item from ell****Jun 17, 2018

    Hi,

    1. What is the dimension of the towel bar?
    2. When will it be restocked?

    Answer : [Re] Inquiry for the item from ell****

    Dear Customer, 30cm, yet to know when available, thanks!

    Question : [Re] Inquiry for the item from ell****

    Hi, are you sure the length of the towel bar is only 30cm? You mean it's not meant to hang bath towel?

    Answer : [Re] Inquiry for the item from ell****

    Dear Customer, correct dimension is 58.5cmWx 12cmH x6cmD

  • Question : Inquiry for the item from Jul****Sep 13, 2018

    hi d strip not sticky even though just bought try but drop 2 x so must i buy newer strip ? maybe stock is old so not sticky. how to make it hold on to wall

    Answer : [Re] Inquiry for the item from Jul****

    Dear Customer, May we know your order no, thanks!

  • Question : Shower CaddySep 11, 2018

  • Question : Inquiry for the item from chu****Aug 01, 2018

    For your bathroom range, every item is selling at $26.90 ?

    Answer : [Re] Inquiry for the item from chu****

    Dear customer, yes it is

+View all Notice, FAQ, Q&A >>
[Official E-Store] Scotch Kitchen Scissors -Titanium Detachable!
[Official E-Store] Scotch Kitchen Scissors -Titanium Detachable!
Item Q&A
  • Question : Inquiry for the item from Jas****Nov 29, 2018

    no more free pan? i wan the pan

    Answer : [Re] Inquiry for the item from Jas****

    Dear customer, pan finish sold

  • Question : Inquiry for the item from sho****Nov 28, 2018

  • Question : Inquiry from yea****Nov 28, 2018

  • Question : Inquiry for the item from sho****Nov 28, 2018

  • Question : Inquiry from Jan****Nov 28, 2018

+View all Notice, FAQ, Q&A >>
3M™ Privacy Filter for Tablet - Apple® iPad® Air / Air 2 / Mini 1/2/3/4 / iPad® Pro I Microsoft® Sur
3M™ Privacy Filter for Tablet - Apple® iPad® Air / Air 2 / Mini 1/2/3/4 / iPad® Pro I Microsoft® Sur
Item Q&A
  • Question : Inquiry related delivery from kop****Nov 28, 2018

    123146720
    When will u deliver my order?
    Its more them a week, which is quite unacceptable by today's standard. At least u should have said something.

    Answer : [Re] Inquiry related delivery from kop****

    Dear Customer, apologize for the delay, it was out of stock last week, new stock will in this friday,we will ship out saturday for you, apologize for the inconvenience cause

  • Question : Inquiry related delivery from sno****Sep 26, 2018

    Hi, how come there's a delivery charge of $3.99 when ur site indicated Free under QPrime ? TQ

    Answer : [Re] Inquiry related delivery from sno****

    Dear Customer, free deliver is above S$50, if you had select items less than that, that will be have surcharge, thanks!

  • Question : ipad Air 9.7inch landscape privacy filterMar 18, 2018

    Hi,
    When will you have stock for the ipad 9.7inch landscape privacy filter?

    Answer : [Re] ipad Air 9.7inch landscape privacy filter

    "Hi,

    Sorry, we do not have a confirmed restock date for this item yet.

    Apologies for any inconvenience caused."

  • Question : Surface Pro 3 Privacy ScreenMar 10, 2018

    Hi, will you be re-stocking Surface Pro 3 privacy screen, if so, when? Thanks.

    Answer : [Re] Surface Pro 3 Privacy Screen

    Hi,

    Sorry, we do not have a confirmed restock date for this item yet.

    Apologies for any inconvenience caused.

  • Question : Inquiry for the item from ng_****Dec 29, 2017

    When r u restocking the surface pro 4 screen?

    Answer : [Re] Inquiry for the item from ng_****

    Hi,

    Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

    Apologies for any inconvenience caused.

+View all Notice, FAQ, Q&A >>
[Official E-Store]3M™ HCD2 Hot Cold Room Temperature Water Dispenser + FREE 1pc Replacement Filter
[Official E-Store]3M™ HCD2 Hot Cold Room Temperature Water Dispenser + FREE 1pc Replacement Filter
Item Q&A
    • FAQ :How does it heat water, does hot water ever run out?Aug 17, 2015

    • Question : Inquiry for the item from xin****Nov 25, 2018

      Hi,

      Will the hot water keep reheating when the temperature dropping as there is a tank for the hot water?

      If I buy the water dispenser, can delay the delivery and installation on next year? In that case, when the warranty time will be starting from?

      Answer : [Re] Inquiry for the item from xin****

      Good day to you.

      Pertaining to your questions below:

      1) The hot water will be constantly heating up to 70 to 80 degrees but will not heat up to boiling point.

      2) Warranty will start from the day you install your water dispenser.

    • Question : Inquiry for the item from gab****Oct 21, 2018

    • Question : Inquiry for the item from ade****Aug 03, 2018

    • Question : Contractor have not contacted me.Jul 02, 2018

    +View all Notice, FAQ, Q&A >>
    [Official E Store] 3M™ Command™ Satin Nickel Range / Rust Resistant/ Bathroom / Non-Permanent
    [Official E Store] 3M™ Command™ Satin Nickel Range / Rust Resistant/ Bathroom / Non-Permanent
    Item Q&A
    • Question : Inquiry for the item from 245****Nov 17, 2018

      sgp139385625 did not receive the item. i was told to check with you.

      Answer : [Re] Inquiry for the item from 245****

      hi, you can refer links as below, track your order with 87D397AB9CE

      https://www.roadbull.com/

      Question : [Re] Inquiry for the item from 245****

      ok.thks

    • Question : Inquiry for the item from sgc****Nov 13, 2018

      When will the nickel shower caddy be available?

      Answer : [Re] Inquiry for the item from sgc****

      Dear Customer, please try again, thanks!

    • Question : Inquiry for the item from the****Oct 25, 2018

    • Question : Inquiry for the item from the****Sep 29, 2018

    • Question : Inquiry related delivery from adr****Sep 29, 2018

      Extremely irresponsible and unresponsive seller. Item was ordered on 23rd September but till now still show shipment requested. Enquire with seller twice but haven't received reply till now. Recommend this official 3M seller, NAH!

      Answer : [Re] Inquiry related delivery from adr****

      Dear customer, apologize that we are in the progress of moving warehouse, we will ship out your parcel asap, estimated date around 5 Oct, And our system are in the middle of merging Q10 system,unable to reply you in promptly, apologize for the inconvenience caused

    +View all Notice, FAQ, Q&A >>
    [Official E Store] 3M Scotch Brite T4 Press and Spin Mop set with Refill
    [Official E Store] 3M Scotch Brite T4 Press and Spin Mop set with Refill
    Item Q&A
    • Question : Inquiry for the item from kyl****Nov 19, 2018

      Hi seller may I know total there will be how manky mop head including the free refill ?

      Answer : [Re] Inquiry for the item from kyl****

      Dear customer, 1 mop head + one extra refill

    • Question : Inquiry related delivery from ade****Oct 02, 2018

      Hi, may i know what are the differences between this product and 3M Scotch-Brite 360 degree Spin Mop Bucket Set? Thanks.

      Answer : [Re] Inquiry related delivery from ade****

      Dear Customer, may we know 360 degree spin mop, are mentioned is Single bucket mop as picture atttach

    • Question : Inquiry for the item from mia****Sep 29, 2018

      Hi, where can I buy refill or just the mop?

      Answer : [Re] Inquiry for the item from mia****

      Dear Customer, Online platform onlysale the mop at moment, no refill yet

    • Question : Inquiry for the item from lim****Sep 18, 2018

      Hi. Can the mop be used on parquet flooring?

      Answer : [Re] Inquiry for the item from lim****

      Hello. Can advise if the mop can be used on parquet flooring? Thanks.

    • Question : Where to buy refill?Sep 09, 2018

      Where can I buy the refill for 3M Scotch Brite T4 Press and Spin Mop?

      Answer : [Re] Where to buy refill?

      Dear Customer, free refill was in the original packaging, thanks!

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Microfiber Cleaning Cloth - Electronics / Lens
    [Official E-Store] Scotch-Brite™ Microfiber Cleaning Cloth - Electronics / Lens
    Item Q&A
    • Question : Inquiry for the item from val****Nov 17, 2018

    • Question : Electronics Cleaning ClothSep 10, 2018

      Hi,
      Will there be stock of the above soon?

      Answer : [Re] Electronics Cleaning Cloth

      Dear Customer, apologize that temporary out of stock

    • Question : Order 231643689Oct 16, 2017

      Hi, I've placed an order on last Thursday 12 Oct 2017. However my items have yet to be shipped out. May I check when my order will be shipped out??

      Answer : [Re] Order 231643689

      Hi

      Please note your items are shipped via QExpress (SGP118659441)

      Cheers

    • Question : Bulk orderSep 01, 2017

      Hi,

      I am writing to enquire if Electronics cloth is suitable for mobile phones.
      I am thinking of doing a bulk order of 350 pcs, by 22 Sep. will there be stock available?
      do let me know if there is another email address to reach you or phone number which I can call .
      thanks.
      regards,

      Answer : [Re] Bulk order

      Hi,

      Please write to us at help@anchanto.com with details fo your request and we will redirect it to the concerned team.

      Cheers!

    • Question : When is restock for electronics cleaning clothJul 20, 2016

      Hi. We would like to order 10 pieces of your cleaning cloth but you don't have enough stock. Is there restock ?
      Please reply. Thanks

      Answer : [Re] When is restock for electronics cleaning cloth

      Hi,

      We expect stock to be available early next month. Please check back in a few days.

      Thank you.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] 3M Broom Gripper and 3M Filtrete Air Cleaning Filter (Carbon) Bundle
    [Official E-Store] 3M Broom Gripper and 3M Filtrete Air Cleaning Filter (Carbon) Bundle
    Item Q&A
    • Question : Inquiry for the item from 261****Nov 15, 2018

      Can I attach it to a rough wall i.e. surface is not flat but bumpy.

      Answer : [Re] Inquiry for the item from 261****

      Dear Customer, we unable give an granted answer to you, you may need take your own risk, thanks!

    [Official E-Store] Command™ Frosted Bath Organization - Hooks/ Soap Dish /Toothbrush Holder /Refills
    [Official E-Store] Command™ Frosted Bath Organization - Hooks/ Soap Dish /Toothbrush Holder /Refills
    Item Q&A
    • Question : Inquiry for the item from sgc****Nov 13, 2018

    • Question : RestockSep 26, 2018

    • Question : Inquiry from ema****Jun 05, 2018

    • Question : Inquiry for the item from cla****Mar 09, 2018

      For bundle of 2 option for medium hooks, it will be a total of 4 medium hooks right?

      Answer : [Re] Inquiry for the item from cla****

      Hi, Yes, each pack have 2 hooks so when you choose the bundle of 2 pack from dropdown you will get total 4 medium hooks. As the offer is valid till limited period so place your order to availl benefit. Thank you.

    • Question : Inquiry for the item from ski****Jan 20, 2018

      Hello. When will the Medium Size Bath Hooks be restocked?

      Answer : [Re] Inquiry for the item from ski****

      Hi,

      Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

      Apologies for any inconvenience caused.

      Question : [Re] Inquiry for the item from ski****

      Hello.

      Thanks. Just needed an estimated timeframe actually. But I’ll check back in a few days in any case.

      Answer : [Re] Inquiry for the item from ski****

      Hi

      We are sorry to inform that we don't have an estomated date either.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] 3M™ Privacy Filter for Apple® MacBook® Air / Pro - Black / Gold
    [Official E-Store] 3M™ Privacy Filter for Apple® MacBook® Air / Pro - Black / Gold
    Item Q&A
    • Question : MacBook Pro 13" with Retina Display (2017)Nov 08, 2018

      Hi, I would like to get the Black Privacy screen for my MacBook Pro 13" with Retina Display (2017) . My whole screen is glass. Please advise the measurements I should get and how long will it take for delivery?

      Thank you.

      Answer : [Re] MacBook Pro 13" with Retina Display (2017)

      Dear Customer, apologize that it temporary was out of stock, thanks!

      Question : [Re] MacBook Pro 13" with Retina Display (2017)

      hi, can i have the measurement of the filter for this
      Type : MacBook Pro 13 (Black - For Retina)

      is it glossy on 1 side and the other is matte? what is the model no for this?

      Answer : [Re] MacBook Pro 13" with Retina Display (2017)

      is the measurement of this product 307 mm x 201 mm ?

      Question : [Re] MacBook Pro 13" with Retina Display (2017)

      Dear Customer, you can scroll down the page for all detail, and compare the product description

      https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=438600892

    • Question : Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)Apr 17, 2018

      Hi, do you have any available privacy filters for MacBook Pro (Retina, 15-inch, Mid 2015) ?

      Answer : [Re] Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)

      Dear customer, we never sell this items

      Question : [Re] Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)

      I don't understand. You sell privacy filters right? Thats what I am asking about. i am asking if there are filters for my macbook model: MacBook Pro (Retina, 15-inch, Mid 2015).

      Answer : [Re] Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)

      Dear Customer,
      Currently our warehouse do not have stocks, if new batch of stocks reach our warehouse, surely we will turn on the listing, so sorry to make you confusing, thanks.

      Question : [Re] Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)

      Got it. Thanks!

      Answer : [Re] Availability check for MacBook Pro (Retina, 15-inch, Mid 2015)

      Dear Customer,
      Thanks for your understanding.

    • Question : Inquiry for the item from lun****Mar 26, 2018

    • Question : Which filter for MacBook Pro 15" with Touch Bar?Mar 20, 2018

      Hi, I would like to know which filter should I choose in the list for the latest 15" MacBook Pro with Touch Bar? Thanks.

      Answer : [Re] Which filter for MacBook Pro 15" with Touch Bar?

      Hi, We are forwarding your query to our concern department to get most accurate solution. Please allow us some time to get back to you. Thank you

    • Question : Privacy Screen for Macbook Pro 13" late 2016 (A1706)Mar 13, 2018

      Which privacy screen is for this model? Your item list for ordering doesn't match the PN list on the description. I think I need PFNAPOO7?
      Or does the gold one GPFMR13 also work for the above Mcbook model?
      Pls advise.

      Answer : [Re] Privacy Screen for Macbook Pro 13" late 2016 (A1706)

      Hi, Apology for delay in reply. We are awaiting for the confirmation on your query from our concen team. Please allow us some more time to get back to you with correct details. Thank you.

      Question : [Re] Privacy Screen for Macbook Pro 13" late 2016 (A1706)

      ok tks. Will wait. I prefer the black one (not the gold) so if you can confirm which I should order for my macbook model above, will appreciate. Tks

      Answer : [Re] Privacy Screen for Macbook Pro 13" late 2016 (A1706)

      Hi, can you drop us an email at innovation@sg.mmm.com so that we can get more information from you?

    +View all Notice, FAQ, Q&A >>
    [Official E Store] 3M™ Futuro™ Performance Compression Sleeve  Knee/ Calf / Arm
    [Official E Store] 3M™ Futuro™ Performance Compression Sleeve Knee/ Calf / Arm
    Item Q&A
    • Question : Inquiry related delivery from reg****Nov 08, 2018

    • Question : Inquiry related delivery from kam****Sep 14, 2018

    • Question : wrong sizeAug 21, 2018

      Wrong size of the sleeve, can I exchange a larger size?

      Answer : [Re] wrong size

      Dear Customer, May we know your orders number? And for hygience purpose, if already try on it, we unable provide any exchange, thanks!

      Question : [Re] wrong size

      270093823

      Answer : [Re] wrong size

      Dear Customer, your orders was
      Compression Knee Sleeve - Large / X-Large
      Free Gift:Compression Arm Sleeve - Small / Medium

      So you mean you wanna change Arm Sleeve to LArge?

      And, may we know have you receive items, try wear already?

      Question : [Re] wrong size

      Yes , I tried to but not possible.

      Answer : [Re] wrong size

      On Qpost : Dear Customer, if try already, we unable provide exchange, it cant sale to other customer already

    • Question : Inquiry for the item from Poo****Aug 20, 2018

      Why is it when i want to add to cart it says out of stock for my option? I see that you have enough stock..i selected knee sleeve n free gift is calf sleeve. So why promot me no stock?

      Answer : [Re] Inquiry for the item from Poo****

      Dear Customer, Knee Sleeve large size was most popular items n size. last pcs already purchased by customer this morning

      Please fellow our page, keep track on promotion items thanks!

    • Question : Inquiry for the item from yew****Aug 06, 2018

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Easy Sweeper Plus+ Dry Sheets Refill 20s x 3 Value pack
    [Official E-Store] Scotch-Brite™ Easy Sweeper Plus+ Dry Sheets Refill 20s x 3 Value pack
    Item Q&A
    • Question : Inquiry for the item from use****Nov 04, 2018

      No more free gift already ?

      Answer : [Re] Inquiry for the item from use****

      Dear Customer, all promotion is by Q10, you may wait for 11.11, usually they will do great promotion

    [Official E-Store] Scotch-Brite™ Lint Roller and Refill - Pet Hair / Fuzz / Fur / Lint Removal
    [Official E-Store] Scotch-Brite™ Lint Roller and Refill - Pet Hair / Fuzz / Fur / Lint Removal
    Item Q&A
    • Question : Inquiry for the item from alb****Oct 30, 2018

      Any stocks coming for lint roll refill?

      Answer : [Re] Inquiry for the item from alb****

      Dear Customer, please try again

    • Question : Inquiry for the item from jos****Oct 07, 2018

      Mini lint roller have stock?

      Answer : [Re] Inquiry for the item from jos****

      Dear Customer, please refer links as below, thanks!

    • Question : ENQUIRIESJul 11, 2018

      Hi seller,
      Do you carry the refill for the flat surface roller (56 sheets type)? If you don't sell it here, is it possible to get in the stores?
      Thank you.

      Answer : [Re] ENQUIRIES

      Dear customer, items was out of stock, we only sale items in online store

    • Question : 1+1 bundle dealMar 01, 2018

      Hi

      What is the 1+1 bundle deal ? Thanks.

      Answer : [Re] 1+1 bundle deal

      Hi, Sorry, the offer was available for limited period and it is over now. Thank you.

    • Question : Inquiry for the item from alb****Dec 23, 2017

      Any stocks coming for lint roll refill?

      Answer : [Re] Inquiry for the item from alb****

      Hi,

      Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

      Apologies for any inconvenience caused.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Latex Mop
    [Official E-Store] Scotch-Brite™ Latex Mop
    Item Q&A
    • Question : Inquiry for the item from lie****Oct 25, 2018

      Is the item include the mop stick?

      Answer : [Re] Inquiry for the item from lie****

      Dear Customer, yes it is

    • Question : Inquiry for the item from fyy****Sep 07, 2018

      Hi
      Is the free refill promo still on?
      Thanks

      Answer : [Re] Inquiry for the item from fyy****

      Dear Customer, promo was end, you can always fellow our page, Q10 will do more promotion coming days

    • Question : Inquiry related delivery from jon****Jun 04, 2018

      Hi may I know why I still need to pay $5 for the shipping as my order is over $60...

      Answer : [Re] Inquiry related delivery from jon****

      which items you still purchase, beside latex mop

      Question : [Re] Inquiry related delivery from jon****

      Here my order no. 😟

      Answer : [Re] Inquiry related delivery from jon****

      Please don confirm your orders satus to "delivered", let us check again n get bk you, thanks!

      Question : [Re] Inquiry related delivery from jon****

      Ok thank you 😊

      Answer : [Re] Inquiry related delivery from jon****

      Hi, after check With Q10, Ladies Acne Patch that you had purchassed, shipping fee S$5 was paid. Cos of it was under goverment rules medical product must deliver by driver & need your signature to proove that you had receive the product.

      The rest of product you purchases was over S$40, so it was free shipping.

      So we can only help request Q10 refund your shipping fee with S$4.50, the 50cent still need pay to Q10 for admin charge, will you accept this arrangement?

    • Question : Inquiry for the item from jon****May 02, 2018

      Hi when is the Refill comin in?? It’s have been Long time sold out...

      Answer : [Re] Inquiry for the item from jon****

      Dear customer, sincerely apologize! Yet available, still out of stock

    • Question : RefillJan 02, 2018

      Any visibility for restock of the refill?

      Answer : [Re] Refill

      Hi,

      Sorry, we do not have a confirmed restock date for this item yet. Please check again in a few days.

      Apologies for any inconvenience caused.

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Buy Easy Sweeper Dry Wipes Value Pack x 2 Get  FREE Toyogo Box Worth $10.80
    [Official E-Store] Buy Easy Sweeper Dry Wipes Value Pack x 2 Get FREE Toyogo Box Worth $10.80
    Item Q&A
    • Question : Inquiry for the item from fou****Oct 21, 2018

      Do you have easy sweeper plus wet wipes? I can’t find it

      Answer : [Re] Inquiry for the item from fou****

      Dear Customer, please refer this link
      https://www.qoo10.sg/item/OFFICIAL-E-STORE-SCOTCH-BRITE-EASY-SWEEPER-WET-SHEETS-REFILL/625894999

    [Official E Store] 3M Scotch Brite™ Single Bucket Spin Mop
    [Official E Store] 3M Scotch Brite™ Single Bucket Spin Mop
    Item Q&A
    • Question : Inquiry for the item from mar****Oct 19, 2018

      Hi can I know where to buy refil for the one bucket spin mop? Thank you

      Answer : [Re] Inquiry for the item from mar****

      Dear Customer, temporary out of stock

    • Question : Inquiry for the item from xlu****Sep 16, 2018

      Used the 3M spin mop a few times only and now it has a loud squeaky noise when spinning. Whats wrong with my mop? Inferior product? Failed QC?

      Previously used tw brand for 1 year plus then had the squeaky noise, so bought 3M as i thought it will be much better. Used a few times only then had the same issue. Very disappointed with 3M

      Answer : [Re] Inquiry for the item from xlu****

      Dear Customer, apologize that for your bad experience. May we know your orders no

      Question : [Re] Inquiry for the item from xlu****

      267004889

      Answer : [Re] Inquiry for the item from xlu****

      ?

      Question : [Re] Inquiry for the item from xlu****

      Dear Customer, your orders date was on 15 july, it was more than 2 month. Q10 rules n regulation is unable provide any 1 to 1 exchange or shortage / damaged issue

      Please look for 3M Manufacturing customer service department to solve the problem you facing, thanks!

      https://www.3m.com.sg/3M/en_SG/company-sg/help-center/

    • Question : Inquiry for the item from foo****Sep 05, 2018

      Hi there,

      Can the spinning basket be removed clean the pail properly? Thank You

      Answer : [Re] Inquiry for the item from foo****

      Dear Customer, yes you can remove n clean it, thanks!

      Question : [Re] Inquiry for the item from foo****

      Hi there, are there instructions on how to remove the spinning basket please?

      Answer : [Re] Inquiry for the item from foo****

      DEar Customer, apologize that there no special skill remove it, you may need try your own way, thanks!

      Question : [Re] Inquiry for the item from foo****

      Thank You

      Answer : [Re] Inquiry for the item from foo****

      welcome

    • Question : Inquiry for the item from joj****Sep 11, 2018

      Hi does this come with free refill?

      Answer : [Re] Inquiry for the item from joj****

      Dear Customer, there no free promo for this listing at moment, how ever another type of spin mop got free refill

      https://www.qoo10.sg/item/%EF%BC%B4%EF%BC%94-OFFICIAL-E-STORE-3M-SCOTCH-BRITE-T4-PRESS-AND-SPIN-MOP-SET-WITH/628509800?banner_no=1305330

    • Question : Product specificationSep 01, 2018

      Hi, what is the difference between this product and the "3M Scotch Brite T4 Press and Spin Mop set with Refill" ?

      Answer : [Re] Product specification

      Dear Customer, you can refer the links as below, scroll down the page, there have the explanation

      https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=553232109

      https://www.qoo10.sg/item/%EF%BC%B4%EF%BC%94-OFFICIAL-E-STORE-3M-SCOTCH-BRITE-T4-PRESS-AND-SPIN-MOP-SET-WITH/628509800

      New T4 Spin Mop, handle will be more longer . microfiber mop refill more, detacher wringger

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Scotch-Brite™ Super Mop with Scrapper with Extra Refill
    [Official E-Store] Scotch-Brite™ Super Mop with Scrapper with Extra Refill
    Item Q&A
    • Question : 3M Scotch-Brite Handy ScrubberOct 17, 2018

    • Question : Inquiry for the item from zyk****Oct 15, 2018

    • Question : Inquiry for the item from hue****Aug 22, 2018

    • Question : Inquiry for the item from eva****Aug 19, 2018

      Can I confirm that item conlmes with two cleaning pads?

      Also free scrapper is to remove dust/hair on cleaning pad?

      Answer : [Re] Inquiry for the item from eva****

      Dear customer , yes it is come with extra refill n scrapers

    • Question : Inquiry related delivery from blu****Jul 11, 2018

      For self collection, what is the opening hours on weekdays and weekends?

      Answer : [Re] Inquiry related delivery from blu****

      Dear Customer,
      Store Pick Up Address is
      1769 geylang bahru, #02-04 SG 339703.
      Contact : 9785 0123
      Operating hours :
      Mon - Fri 9.30am to 6pm
      Saturday - 9.30am to 12.30pm

    +View all Notice, FAQ, Q&A >>
    [Official E-Store] Command™ Bath Accessories - 17622B Soap Dish
    [Official E-Store] Command™ Bath Accessories - 17622B Soap Dish
    Item Q&A
    • Question : DeliveryOct 16, 2018

      Hi,
      Please do not use Roadbull as their service sucks.
      I called Roadbull earlier to remind them that the delivery address is an office address, so the delivery has to be done before 5.30pm.

      The lady who answer the call is so rude and she told me that 3M informed them that the delivery can be done before 10pm in the evening.

      I have already put a note very clearly before I made my purchase that delivery address is an office address so delivery can only be done from 9am to 5.30pm.

      3M have to solve this problem and take responsibility if the Roadbull guy come to my office in the evening and just leave the items outside my office. My office is a shophouse so there will be no way for him to place the item anywhere as it will definitely be lost.

      Answer : [Re] Delivery

      Hi,
      Thank you for your help.I have just received the order.

      Question : [Re] Delivery

      Welcome, thanks for support

    [Official E-Store] Command™ Bath Accessories- Toothbrush Holder / Soap Dish / Water Resistant Strips
    [Official E-Store] Command™ Bath Accessories- Toothbrush Holder / Soap Dish / Water Resistant Strips
    Item Q&A
    • Question : NEED THE STRIPS FOR THE SHOWER CADDYOct 15, 2018

      Hi,

      I bought the shower caddy with the 4 strips behind to hold it in place. The caddy is still in good condition, but the strip behind, with a small protruding pin, broke.and now cannot hold the caddy in place. Do you sell just the strips (must have the protruding pins so it can hold the caddy) without the caddy ? If yes, can you send me a picture so I can view to ensure that it is the same as what I am looking for ? You can send to daryltng1244@yahoo.com.sg. Thanks !

      Answer : [Re] NEED THE STRIPS FOR THE SHOWER CADDY

      Dear Customer, May we know your order no

    [Official E-Store] Command™ Narrow Picture Hanging Strips - Decorate / DIY / Damage-Free / Wall / Gl
    [Official E-Store] Command™ Narrow Picture Hanging Strips - Decorate / DIY / Damage-Free / Wall / Gl
    Item Q&A
    • Question : Inquiry related delivery from van****Oct 14, 2018

      Hi seller, I order above $20 but still charged for delivery?

      Answer : [Re] Inquiry related delivery from van****

      Dear Customer, only purchased above SGD50 get free deliver

    • Question : Inquiry related delivery from che****Mar 03, 2018

      What is the opening hours for store pickup? Just to confirm - Jurong East S608830?

      Answer : [Re] Inquiry related delivery from che****

      Hi,
      Store Pick up is available at the following location -
      BGroup Asia – 5A Toh Guan Road East #02 – 01, Singapore 608830
      Tel : +6565087863

      - Self collection timings -
      Monday to Friday
      - 10am to 1pm
      - 2pm to 6pm

      We are not open on Saturday, Sunday and public holidays
      - Customers must show valid Store Pickup eTicket (either via Qoo10 Mobile App or printed out) in order to collect the items
      - Please allow a minimum of two working days before store pick up
      - Store Pick Up orders cannot be changed to Delivery
      Thank you

    • Question : Inquiry for the item from ema****Dec 29, 2017

    • Question : Black StripsOct 18, 2017

      Where can I find black colored narrow strips ?☻

      Answer : [Re] Black Strips

      Hi

      Sorry to inform we have it in the white color only.

      Cheers

    • Question : Stock for Picture hanging strips - SmallOct 02, 2017

      Hi, do you have stock for the small size picture hanging strips? Couldnt find it online in your store.

      Answer : [Re] Stock for Picture hanging strips - Small

      Hi,

      Yes, the picture hanging strips are available on the following pages -
      http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=525323472

      http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=422765686

      Cheers!

      Question : [Re] Stock for Picture hanging strips - Small

      Thanks! Can I check if the Qxpress shipping is free?

      Answer : [Re] Stock for Picture hanging strips - Small

      Hi,

      Qxpress shipping is free for shopping carts totalling over $20 :)

      Cheers!

      Question : [Re] Stock for Picture hanging strips - Small

      Okay thanks! How much is the shipping fee if my cart is below 20$ and the shipping cost will be automatically added into my price right?

      Answer : [Re] Stock for Picture hanging strips - Small

      Hi

      Yes it will be automatically added to your cart and for all the orders below $20 the shipping fee is $5.

      Cheers!

    +View all Notice, FAQ, Q&A >>