Q&A board

Q & A Lists
Item Question & Answer
*2018*Lowest Price S$9.9*denim jacket / Cowboy / Women Clothes /Denim jacket / denim
*2018*Lowest Price S$9.9*denim jacket / Cowboy / Women Clothes /Denim jacket / denim
Item Q&A
  • Question : Inquiry for the item from vyh****Nov 15, 2018

    Hi,

    denim jacket ubder group WT43 and model is NZ08, is the hood/hoodie detachable?

    Answer : [Re] Inquiry for the item from vyh****

    it is not detachable.thx

  • Question : Re: buy 3 free shippingAug 12, 2018

    Hi seller,

    When I place order for 3 items but was charge shipping fee. May I know is it buy 3 free shipping as stated
    In your post?

    Answer : [Re] Re: buy 3 free shipping

    Dear Customer
    sorry,Now the price is lower, no buy 3 free shipping.
    Thank you.

  • Question : Inquiry for the item from gre****Jun 03, 2018

    Hi, if order today 3rd june, able to receive before 11th june? Item page states status update as of 1st june: delivery 6-7days, however as from people reviews and q&a, seems like average delivery is 2 weeks. Kindly confirm

    Answer : [Re] Inquiry for the item from gre****

    You will receive the item in 6-7 working days.
    Thank you.

  • Question : Inquiry for the item from shi****Apr 27, 2018

    My order no.251115767
    Tracking no.SGP131403951
    Hi, i order on 25/03/18, but until now not yet received the item. Please check it. Thank you

    Answer : [Re] Inquiry for the item from shi****

    I have applied for refund, Thank you.

  • Question : Order no. 253157816Apr 25, 2018

    I have made the order on 14 Apr'18. When will my order be shipped to me?

    Answer : [Re] Order no. 253157816

    Sorry, you have received item in May 7.
    Thank you.

+View all Notice, FAQ, Q&A >>
*Sep 3 2018*Lowest Price S$9.9*denim jacket / Cowboy / Women Clothes /Denim jacket / denim
*Sep 3 2018*Lowest Price S$9.9*denim jacket / Cowboy / Women Clothes /Denim jacket / denim
Item Q&A
  • Question : Inquiry for the item from jia****Sep 09, 2018

    Hi can i check if the jacket has any printings on it?

    Answer : [Re] Inquiry for the item from jia****

    Not printings on it.thx

  • Question : Inquiry for the item from jia****Sep 09, 2018

    Hi can i check if the jacket has any printings on it?

    Answer : [Re] Inquiry for the item from jia****

    Not printings on it.thx

  • Question : Inquiry related delivery from gre****Jul 09, 2018

    Would like to know why there is shipping fee although I wanted to buy 3 pcs?

    Answer : [Re] Inquiry related delivery from gre****

    Dear Customer
    Sorry, we lower the price,
    Now no shipping fee.
    Thank you.

    Question : [Re] Inquiry related delivery from gre****

    I have placed order for 3 items but only received 2 items. Please advise.

    Answer : [Re] Inquiry related delivery from gre****

    Dear Customer
    Sorry.1 pc out of stocks,I have applied for refund, QOO10 will transfer to you,
    Thank you.

  • Question : Inquiry related delivery from siu****Jun 24, 2018

    Your picture stated that there is a free shipping for buying 3 . However when i select 3 pcs the shipping is not deducted , so i would like to ask you why is this so

    Answer : [Re] Inquiry related delivery from siu****

    .

  • Question : handbagJan 30, 2018

    Dear seller, I'm interested to purchase few bag, would like to check if I place my order now, estimate when can I receive the item? Thank you

    Answer : [Re] handbag

    Dear Customer
      If you order successfully, You will receive the item in 6-7 working days.Thank you.

    Question : [Re] handbag

    Dear seller, well noted with thanks. May I know the good is ship out from Singapore or China. Cos I need it for CNY. Thanks

+View all Notice, FAQ, Q&A >>
2018 NEW ARRIVALS / Denim dress / Cowboy/dress / Women Clothes / dress / Jacket
2018 NEW ARRIVALS / Denim dress / Cowboy/dress / Women Clothes / dress / Jacket
Item Q&A
  • Question : Inquiry related cancel and refund from tan****Aug 11, 2018

    Re my cart no. 120023849 11JULY18.
    I ordered 2 items . Item amount is $11.80 and $16.80. But only received the $11.80 , the expensive one not yet received until now . Already had been more than ONE MONTH !!!!! Seller also didnt make an effort to check and reply.

    Answer : [Re] Inquiry related cancel and refund from tan****

    Dear Customer
    Sorry, the refund is a QOO10 transfer, I will ask QOO10 customer service, you can also ask.
    Thank you.

  • Question : Inquiry related delivery from y19****Aug 05, 2018

    I ordered in 24 June and now status is still shipping requested. Sent seller an inquiry end of July till now no reply. Can seller reply as soon as possible regarding my item. It has been 1.5 months

    Answer : [Re] Inquiry related delivery from y19****

    sorry.your order number is?

  • Question : SizesMay 17, 2017

    Hi I saw it says the sizes are up to 8xl.

    But when I scroll I don't see any sizes that is up to 8xl.

    Answer : [Re] Sizes

    Dear Customer
    Sorry, Now this pants not size 8XL.
    Part of the size 8XL pants, the factory has not produced.
    Thank You.

  • Question : Refund pleaseFeb 24, 2017

    I ordered 5 items on 17th Jan and only received 2 items on 24th Feb.

    I have been asking for a refund since but no reply.

    Missing items
    Group:Group-A / Model:NNZK06 / Size:30(-S$1)
    Group:Group-B / Model:NNZK07 / Size:30
    Group:NZ29 / Model:LYQ09 / Size:XL(+S$7.90)

    Please send me a refund now.

    Answer : [Re] Refund please

    Dear Customer
    Sorry, your order number is?
    Thank you.

    Question : [Re] Refund please

    I ordered 5 items on 17th Jan and only received 2 items on 24th Feb.

    I have been asking for a refund since but no reply.

    Missing items
    Group:Group-A / Model:NNZK06 / Size:30(-S$1)
    Group:Group-B / Model:NNZK07 / Size:30
    Group:NZ29 / Model:LYQ09 / Size:XL(+S$7.90)

    Please send me a refund now.

    Order number 108096449

    Answer : [Re] Refund please

    Dear Customer
    Sorry, I will contact the warehouse, please be patient.
    Thank you.

    Question : [Re] Refund please

    Hello, any updates?

  • Question : [相关商品]相关资讯Feb 28, 2017

    i have order five item
    but i receive three item only
    kindly help me to check please thanks
    i already send to you three time message…still havent reply

    Answer : [Re] [相关商品]相关资讯

    Dear Customer
    Sorry, your order number is?
    Thank You.

    Question : [Re] [相关商品]相关资讯

    204785440 and 204785443 this two item

    Answer : [Re] [相关商品]相关资讯

    Dear Customer
    Sorry, I will contact the warehouse and confirm that I will apply for a refund.
    Thank You.

    Question : [Re] [相关商品]相关资讯

    hello,why u haven refund to,already got two month..

    Answer : [Re] [相关商品]相关资讯

    Dear Customer
    Sorry, the warehouse has been confirmed, they will refund as soon as possible, QOO10 will transfer to you,
    Thank you.

+View all Notice, FAQ, Q&A >>
*ALL IN PRICE S$6.9* Swimwear / Swimming / Sunscreen / Bikini / Watersport / 2 sets / 3 sets
*ALL IN PRICE S$6.9* Swimwear / Swimming / Sunscreen / Bikini / Watersport / 2 sets / 3 sets
Item Q&A
  • Question : Items Nnt yet receivedAug 11, 2018

    I placed my order on 2 Aug and still have not received?

    It always show as shipping scheduled and emailed also no response from seller?

    Answer : [Re] Items Nnt yet received

    Dear Customer
    Sorry, this design, I will confirm the inventory with the warehouse.
    Thank you.

  • Question : Delivery EnquiryMay 06, 2018

  • Question : Inquiry related delivery from won****Mar 03, 2018

    Cart number 116654556

    WHERE IS MY ORDER?? It has been exactly 1 month since I've placed my order! No reply, no status update and no tracking available?? Please reply to at least update me what's going on!!!!

    Answer : [Re] Inquiry related delivery from won****

    Dear Customer
    Sorry, due to the New Year's Day delay.
    the package is delayed by the courier company,
    please wait with patience. Thank you.

  • Question : Inquiry related cancel and refund from kim****Mar 01, 2018

    hi seller
    where are you?
    could you please update my item's status? i've already cancelled it since 3 days ago but the status is still 'cancelling'
    can you be more responsible?
    thank you

    Answer : [Re] Inquiry related cancel and refund from kim****

    I have applied for refund, QOO10 will transfer to you,
    Thank you.

  • Question : Inquiry related cancel and refund from kim****Mar 01, 2018

    hi seller
    where are you?
    could you please update my item's status? i've already cancelled it since 3 days ago but the status is still 'cancelling'
    can you bw more responsible?
    thank you

    Answer : [Re] Inquiry related cancel and refund from kim****

    I have applied for refund, QOO10 will transfer to you,
    Thank you.

+View all Notice, FAQ, Q&A >>
* $7.9 Nett Price!  * ♥MINI MELISSA♥Disney♥  KIDS TEENS Sandals/Boot / Children Shoes
* $7.9 Nett Price! * ♥MINI MELISSA♥Disney♥ KIDS TEENS Sandals/Boot / Children Shoes
Item Q&A
  • Question : Inquiry for the item from noo****May 31, 2018

    Hi

    Is item ready stock? Is it possible to get it by next week? Because im going for a holiday soon

    Answer : [Re] Inquiry for the item from noo****

    Dear Customer
    Sorry, your package is ready to be sent. Please wait patiently.
    Thank you.

    Question : [Re] Inquiry for the item from noo****

    Hi. Im currently in kl for holiday. Can u pls tell the courier service to left the parcel outside the house. Ill be back on friday. At first i thought u ship the goods from singapore but when i checked it from guangzhou.tq

    Answer : [Re] Inquiry for the item from noo****

    Dear Customer
    Sorry, these shoes are sent overseas.
    Qxpress Delivery Attempt Failed.
    Qxpress will reschedule delivery.
    Thank you.

    Question : [Re] Inquiry for the item from noo****

    Can u pls help me to contact them. Or how to contact them. Ill be back in singapore tmrw.

    Answer : [Re] Inquiry for the item from noo****

    They can swnd the goods tmrw onwards

    Question : [Re] Inquiry for the item from noo****

    Pls reply tq

    Answer : [Re] Inquiry for the item from noo****

    Dear Customer
    Sorry, Qxpress express tracking display,
    Sent several times,
    Not delivered successfully.
    You can contact Qxpress.
    Thank you.

    Question : [Re] Inquiry for the item from noo****

    Yes because im going for holiday and i thought u send from singapore as stated on your site. Can u pls contact the qxpress and send it again to me. Tq

    Answer : [Re] Inquiry for the item from noo****

    PLS REPLY

    Question : [Re] Inquiry for the item from noo****

    .

  • Question : Inquiry for the item from chi****Jun 11, 2018

    Bulk ordr cn i self collect?

    Answer : [Re] Inquiry for the item from chi****

    Dear Customer
    Sorry, this shoe is sent overseas.
    You can choose to order
    You will be receive the parcel in 5-7 working days.Thank you.

  • Question : Inquiry related delivery from chi****Jun 11, 2018

    Hi whats the earliest day you can ship if i order by today?

    Answer : [Re] Inquiry related delivery from chi****

    Dear Customer
    Sorry, this shoe is sent overseas.
    You can choose to order
    You will be receive the parcel in 5-7 working days.Thank you.

  • Question : Inquiry for the item from min****Jun 02, 2018

    Hi,
    What size good for 4yo? Size that can wear even with socks? Thx

    Answer : [Re] Inquiry for the item from min****

    size 25 or size 26.thx

  • Question : Inquiry for the item from jac****Apr 28, 2018

    Do you sell Melissa teens. I am looking for eu 31-33 size

    Answer : [Re] Inquiry for the item from jac****

    sorry,NO STOCK.

+View all Notice, FAQ, Q&A >>
♥ Jun 1 2018♥ NEW ARRIVAL!! / Best Price S$9.9♥MELISSA♥ / Women Shoes / Sandals
♥ Jun 1 2018♥ NEW ARRIVAL!! / Best Price S$9.9♥MELISSA♥ / Women Shoes / Sandals
Item Q&A
  • Question : Inquiry for the item from sar****Jun 14, 2018

    I ordered 4 pairs but only received 3 pairs. Pls send me the remaining one.

    Answer : [Re] Inquiry for the item from sar****

    Dear Customer
    Sorry,1 pairsout of stocks,I have applied for refund, QOO10 will transfer to you,
    Thank you.

  • Question : Inquiry for the item from you****Jun 09, 2018

    Hi i wanna order the group 1 melissa 03 but it says 1 size bigger than size chart so means if size chart i wear 38 i need to buy 37 ?

    Answer : [Re] Inquiry for the item from you****

    yes,your can order size 37.
    Because it is 1 size bigger than size.thx

  • Question : Inquiry for the item from yin****May 12, 2018

    Hey,I Ordered 4 pair of shoes,only come 2 pairs!
    And This 2 pairs that come,the sizes are all too small,cannot wear. Why seller Must go wrote :
    Size:35(1 Size Bigger Than Size Chart)to mislead your buyers into buying wrong size?
    我定了四双,你才来两双.另外的两双怎么办?然后收到的
    那两双也不能穿太小了,因为你去写那些错误资料,什么小一号?害死人家订的尺寸都错的.怎么办?

    Answer : [Re] Inquiry for the item from yin****

    尊敬的客户
    不好意思,我已经申请退款,QOO10会转账给你,
    谢谢。

  • Question : Inquiry for the item from blu****Apr 15, 2018

  • Question : Inquiry for the item from tay****Apr 04, 2018

    I usually wear size 40 for merlisa jelly shoes. What size to order for group 2 model 8 ? I am confused with your 1 size bigger ??

    Answer : [Re] Inquiry for the item from tay****

    Dear Customer
    You can order size 39.
    Group 2 model 8 size 39=usually wear size 40.
    Thank you.

+View all Notice, FAQ, Q&A >>
Best Price S $ 6.9 * Hole jeans / Casual Pants / Women Clothes / Denim Pants
Best Price S $ 6.9 * Hole jeans / Casual Pants / Women Clothes / Denim Pants
Item Q&A
  • Question : Inquiry for the item from gin****Mar 11, 2018

    Hi, I order 3 pants but only received 1? May I know when I can receive my the other 2 pants?

    Answer : [Re] Inquiry for the item from gin****

    Dear Customer
    I will contact the courier company to inquire about another package.
    Please wait patiently. Thank you.

    Question : [Re] Inquiry for the item from gin****

    Hi, few months is over how’s is my pants? Missing? Out of stock? Lost mail?

    Answer : [Re] Inquiry for the item from gin****

    Below as pictures is my order record

    Question : [Re] Inquiry for the item from gin****

    2

    Answer : [Re] Inquiry for the item from gin****

    3

    Question : [Re] Inquiry for the item from gin****

    I only received first piece the follow 2 and 3 I didn’t receive yet till now 🙄

    Answer : [Re] Inquiry for the item from gin****

    Sorry, the warehouse has forgotten.
    Thank you.

    Question : [Re] Inquiry for the item from gin****

    Then when u can arrange for delivery?

    Answer : [Re] Inquiry for the item from gin****

    Dear Customer
    I inform the warehouse to process your order.
    Thank you.

    Question : [Re] Inquiry for the item from gin****

    May I know when I can receive? Till now still not yet receive 😞

  • Question : No Items deliveredMar 20, 2018

    I ordered this more than 3 weeks ago but have not recieved the item - Grp 1 PDNZ-4 Small size black with white stripes
    Can you please look into it?

    Answer : [Re] No Items delivered

    Dear Customer
    Sorry, I have to contact the courier company in today, your package may be lost.
    I will give you refund or resend,
    Waiting for your reply.
    Thank You.

    Question : [Re] No Items delivered

    please resend

    Answer : [Re] No Items delivered

    OK,thx

    Question : [Re] No Items delivered

    I still have not received item. Please give estimated time of delivery

    Answer : [Re] No Items delivered

    Sorry, I confirm with the warehouse.
    Thank you.

    Question : [Re] No Items delivered

    Item still not recieved

    Answer : [Re] No Items delivered

    247646686,247646687 not arrived?

    Question : [Re] No Items delivered

    not arrived.

    Answer : [Re] No Items delivered

    Sorry, I will notify the warehouse of deal with refund.
    ok?

    Question : [Re] No Items delivered

    thank you. Please do.

    Answer : [Re] No Items delivered

    how do I get refund please and when?

    Question : [Re] No Items delivered

    They will process the refund. You will receive in Monday.
    Thank you.

  • Question : TRACKING NUMBERNov 08, 2017

    Hi,

    unable to tracking Q.Express.

    Kindly provide the tracking No.

    Answer : [Re] TRACKING NUMBER

    Tracking Details


    No tracking information exists for this consignment.

    Question : [Re] TRACKING NUMBER

    Dear Customer
    I will ask the courier company, please wait patiently.
    Thank you.

    Answer : [Re] TRACKING NUMBER

    Hi,

    Already 4 DAYS after ship out and still NOT RECEIVED!

    Question : [Re] TRACKING NUMBER

    Dear Customer
    Sorry, the courier company can not find your item,I have applied for refund, QOO10 will transfer to you,
    Thank you.

  • Question : Inquiry for the item from Eli****Oct 16, 2017

    I 45kg and 1,67cm high so can wear 29-30 ? Becos I always wear m size but here I don’t know how to choose size

    Answer : [Re] Inquiry for the item from Eli****

    Dear Customer
    size 29 may be more suitable for you, I worry about size 30, waist is relatively large.
    Thank you.

    Question : [Re] Inquiry for the item from Eli****

    Ok . Then I will choose size 29 . Thanks .

    Answer : [Re] Inquiry for the item from Eli****

    thx

  • Question : Inquiry for the item from vi_****Oct 02, 2017

    Hi is group 13 PDNZ 09 stretchable?

    Answer : [Re] Inquiry for the item from vi_****

    Dear Customer
    There is little stretchable. Thank you.

+View all Notice, FAQ, Q&A >>
*Update On Apr 26* Nett Price S$9.9 *Denim Jacket/Jacket/Baseball Wear/ Casual Jacket /Sweater coat
*Update On Apr 26* Nett Price S$9.9 *Denim Jacket/Jacket/Baseball Wear/ Casual Jacket /Sweater coat
Item Q&A
  • Question : Inquiry for the item from cha****Apr 26, 2018

    No option to choose colour?

    Answer : [Re] Inquiry for the item from cha****

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=427397957
    thx

  • Question : Inquiry for the item from mil****Jun 01, 2017

    May i know the material of the dresses please?

    Answer : [Re] Inquiry for the item from mil****

    Different styles of different materials.
    Some chiffon, some cotton.
    Thank You.

  • Question : [About Item] Related InquiriesFeb 24, 2017

    Would like to get a refund of $7.80 for the model 5010, Broken Black, size M.

    Even though I followed the measurement, and got a size bigger, it still doesn't fit

    Please advice on what to do, will mail back the item as soon as you get back to me, thanks!

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer
    Sorry, size is not right for you?
    Thank you.

    Question : [Re] [About Item] Related Inquiries

    Yup could I get a refund? I will take a photo of the shorts and I will mail it back.

    What is the address to mail it to?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer
    Sorry,Freight exchange is more expensive,
    If your next order, I will be giving away 1PC free pants to you,
    Thank you.

    Question : [Re] [About Item] Related Inquiries

    Then may i please get a refund?

    Let me know which address to send your order back to you.

    Thank you in advance!😀

    Answer : [Re] [About Item] Related Inquiries

    .

    Question : [Re] [About Item] Related Inquiries

    Your address?

    Answer : [Re] [About Item] Related Inquiries

    Sorry, you do not need to exchange.
    If your next order, I will be giving away 1PC free pants to you,
    You will receive 2pc clothes.
    Thank you.

  • Question : [Cancel / Refund] Related InquiriesFeb 25, 2017

    For the previous inquiry, this is my order proof.

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Dear Customer
    Sorry, you have received item, what's the problem?
    Thank you.

  • Question : Sizing for model 5001Dec 10, 2016

    I would like to purchase model 5001 in L size. However, when I choose the sizing, it only gives me the options of 26-32. So, may I know which number should I choose for the L size?

    Answer : [Re] Sizing for model 5001

    Dear Customer
    Sorry.size 28 = size L.
    You can choose to order size 28 or size 29.
    Thank You.

+View all Notice, FAQ, Q&A >>
*Update On Dec 04* Nett Price! S$9.9*Coat / Denim Jacket / Casual Jacket / Down Jacket / Men Clothes
*Update On Dec 04* Nett Price! S$9.9*Coat / Denim Jacket / Casual Jacket / Down Jacket / Men Clothes
Item Q&A
  • Question : Inquiry related delivery from Ary****Mar 13, 2018

    Can you please get back to me about my items ? Its more than a month

    Answer : [Re] Inquiry related delivery from Ary****

    Dear Customer
    Sorry, I have to contact the courier company in today, your package may be lost.
    I will give you refund or resend,
    Waiting for your reply.
    Thank You.

    Question : [Re] Inquiry related delivery from Ary****

    Thank you for replying , would it be possible to refund me as soon as possible ? I dont want to wait for so long again .

    Answer : [Re] Inquiry related delivery from Ary****

    Your order number is?I can see it.

    Question : [Re] Inquiry related delivery from Ary****

    Can you please refund to me by today ?

    Answer : [Re] Inquiry related delivery from Ary****

    Dear Customer
    Your order number.
    Don't send pictures, I can't see pictures.
    Thank you.

    Question : [Re] Inquiry related delivery from Ary****

    My order number is 247185420 and 247185421

    Answer : [Re] Inquiry related delivery from Ary****

    I will notify the warehouse processing.
    Thank you.

  • Question : too long shippingOct 15, 2017

    dear seller,

    I have not received the item so far.
    I have made payment on 14 September
    it is more than one month now
    please help me check with your delivery company
    I cant see the shipping info too

    Answer : [Re] too long shipping

    sorry,Your order number is?

    Question : [Re] too long shipping

    229064664

    Answer : [Re] too long shipping

    229064665

    Question : [Re] too long shipping

    229064666

    Answer : [Re] too long shipping

    229064667

    Question : [Re] too long shipping

    please send me as soon as possible

    Answer : [Re] too long shipping

    Dear Customer
    229064664, 229064666, 229064667,
    I have informed the warehouse that they arranged resend. Thank you.

    Question : [Re] too long shipping

    thank you, too

    Answer : [Re] too long shipping

    OK,THX

    Question : [Re] too long shipping

    Dear seller,
    I haven't received the items yet.
    If you got no more stock to deliver, kindly cancel and refund as soon as possible.
    It takes too long to wait to receive this item
    That should not happen so.
    I will really appreciate if you response very prompt.
    Thanks

    Answer : [Re] too long shipping

    Dear Customer
    The warehouse has been resent again.
    you will receive the parcel in 2-4 working days.Thank you.

  • Question : Inquiry related cancel and refund from Shu****Apr 14, 2017

    I have not received refund, do check again.

    Very disappointed with this service, my items were missing for months and seller did not inform and I had to keep contacting them to check. In the end my parcel was missing and they are taking so long with the refunds.

    Have not received it yet. If you want to lose your parcel and not get refunds, buy at your own risk.

    Answer : [Re] Inquiry related cancel and refund from Shu****

    Sorry, I can not see order number.
    Thx

  • Question : Inquiry related cancel and refund from Shu****Apr 06, 2017

    I would like a refund, do not resend thanks.

    Answer : [Re] Inquiry related cancel and refund from Shu****

    Dear Customer
    I have applied for refund, QOO10 will transfer to you,
    Thank you.

  • Question : Inquiry related cancel and refund from Shu****Apr 04, 2017

    Delivery is taking too long. I paid $4.90 for EXPRESS SHIPPING and I have waited for 3 WEEKS!! I want to cancel and get my refund back for two items + $4.90 delivery!!!

    Very dissatisfied with the slow service

    Answer : [Re] Inquiry related cancel and refund from Shu****

    Dear Customer
    Sorry, I have contacted the courier company in today, your package may be lost.
    I will give you refund or resend,
    If resend, you will receive the package in 6-7 working days.
    Waiting for your reply.
    Thank You.

+View all Notice, FAQ, Q&A >>
* Best Price S$10.9 *Women Down / denim down jacket / Jacket /
* Best Price S$10.9 *Women Down / denim down jacket / Jacket /
Item Q&A
  • Question : Inquiry related delivery from hos****Dec 31, 2017

  • Question : DeliveryNov 25, 2017

    Hi, if i order by tonight, when can i receive the items by? Thanks!

    Answer : [Re] Delivery

    Dear Customer
    These clothes are sent from overseas,
    Now you will be receive the parcel in 6-7 working days.Thank you

    Question : [Re] Delivery

    Any possibility to do express shipping? Need them by next week latest.

    Answer : [Re] Delivery

    thx

    Question : [Re] Delivery

    可以选择快递运输吗? 因为有点急,最迟下个星期需要收到物品

    Answer : [Re] Delivery

    我已经联系快递公司尽快,谢谢

    Question : [Re] Delivery

    可以麻烦你查看追踪号码对吗? 因为当我查时, 它说追踪号码不存在

    Answer : [Re] Delivery

    please reply

    Question : [Re] Delivery

    系统可以跟踪,估计这一两天到。

    Answer : [Re] Delivery

    5件夹克中只有3件收到

    Question : [Re] Delivery

    我将通知仓库确认退款。谢谢

  • Question : ShippingNov 20, 2017

  • Question : Inquiry for the item from maz****Nov 04, 2017

    Hi, pls check I jz received ur items which ordered on 15/10 . Only received green and red but DO NOT HAVE BLACK. pls check and get back to u as fast as u can.

    Answer : [Re] Inquiry for the item from maz****

    Hi, pls reply me

    Question : [Re] Inquiry for the item from maz****

    Dear Customer
    Sorry,black out of stocks,I have applied for refund, QOO10 will transfer to you,
    Thank you.

    Answer : [Re] Inquiry for the item from maz****

    When transfer?

    Question : [Re] Inquiry for the item from maz****

    Or what colour u hv?

    Answer : [Re] Inquiry for the item from maz****

    Dear Customer
    QOO10 has been transferred to your Q account,
    You can reorder YR-H / Model: WT-03 / Size: M (+ S $ 4.90) / Color :: black,
    Now in stock. Thank you.

    Question : [Re] Inquiry for the item from maz****

    Hi, can placed order for me n I din received the amt u refund for me, pls check

    Answer : [Re] Inquiry for the item from maz****

    Hi, pls advice, u credited to my goo10 account OR credit card bill?

    Question : [Re] Inquiry for the item from maz****

    Hi, reply, I wanna to order to offset of amt, thks

    Answer : [Re] Inquiry for the item from maz****

    Hi

    Question : [Re] Inquiry for the item from maz****

    Hi, pls reply~~~~

    Answer : [Re] Inquiry for the item from maz****

    Dear Customer
    I have successfully refunded in Nov 06.
    please confirm. You can also ask QOO10 customer service. Thank you.

  • Question : Inquiry for the item from win****Oct 31, 2017

    I would like refund. 420449688

    Answer : [Re] Inquiry for the item from win****

    order number is?

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