![[SG] Royal Honey / 100% Natural Honey / Pure Honey Organic Honey Raw Honey / Manuka Honey](https://gd.image-gmkt.com/li/584/743/2041743584.g_260-w-st_g.jpg) - [SG] Royal Honey / 100% Natural Honey / Pure Honey Organic Honey Raw Honey / Manuka Honey
- Item Q&A
| Hi seller, when is honey expired date?
|
 - Portable Fruit Blender Bottle / Hand Juicer Cup / USB Juice Mixer / USB Charge / 1200mAh Battery
- Item Q&A
| Hi please check my inbox , i ordered 2 juicers but only one came Answer : [Re] Inquiry for the item from StevenHi seller. The Blender cannot turn on, i try press 2 times as saying. fast and slow motion all tryout but still cannot work. and submitted few video already but until now not have reply from you. Answer : [Re] Inquiry related cancel and refund from nguyenlyn93Please proceed to request return and refund Answer : [Re] Inquiry for the item from alert9199
|
 - USB Charger Display / Phone IPhone Samsung Wall Adapter / Fast Quick Charge PD Type C / QC 3.0
- Item Q&A
| Answer : [Re] Inquiry for the item from WinQuestion : [Re] Inquiry for the item from WinAnswer : [Re] Inquiry for the item from WinHi, for fast charging do I need specify fast charging cable or any normal cable will do? Answer : [Re] Inquiry for the item from LinAnswer : [Re] Inquiry for the item from gracefoo78
|
 - 🔥Eco-friendly Portable Foldable Recycle Shopping Bag /Travel Grocery Bag🔥 #Christmas Gift Set
- Item Q&A
| Answer : [Re] Inquiry for the item from fund_88Hello
I have opted for "send as gift" but I find it troublesome to also ask for my 3 friends email addresses.
Can the items be sent without their email addresses?
Please sent them as I have put their home addresses
Thank u. Answer : [Re] Inquiry for the item from fund_88Dear Valued Customer,
As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the seller for not responding to your inquiry
Should you require further assistance, kindly contact Qoo10 Customer Service @ +65-6500-4440 or email to [email protected].
Thank you for your patience and understanding.
Can you please advise delivery status for my order numbers 356094471, 4472, 4473 and 4474? Shipping scheduled on 18 Jul but no delivery..... Answer : [Re] Inquiry related delivery from samDear Valued Customer,
Thank you for your inquiry.
Please be informed our stocks are pending customs clearance to arrive at our warehouse within the next 2 weeks.
Sorry for the delay and inconvenience caused.
Regards,
Admin
What is the max weight the bag is tested to carry without breaking? Hiii. Any self collection ? Answer : [Re] Inquiry for the item from maggieQuestion : [Re] Inquiry for the item from maggie
|
 - Water Filter Faucet Spray / Tap Water Purifier / Kitchen Bathroom Basin Filters / 7 Layer Filter/SG
- Item Q&A
| Answer : [Re] Inquiry for the item from lDear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
Do you have plan to bring in the filter ? And when will the next stock come in . Can buy the filter only ? As the set is still can use just want to change the filter. Answer : [Re] Inquiry for the item from JcYes, there is option in the listing to buy filter only Can it remove chlorine & fluoride? Do you have a showerhead version? How often need to change filter? Assuming use only when necessary. Do you have bundle for filter?
|
 - Ready Stocks! Phone Table Stand / Smartphone Tablet Holder / Mobile Handphone Desktop Clamp
- Item Q&A
| Hi, are the phone stands listed here updated in their stock availability?
Do they packaged in their original brand boxes??
Please reply fast.
Thank you. Answer : [Re] Inquiry for the item from sHi, please reply fast. Thanks!! Question : [Re] Inquiry for the item from sDear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
 - Breathable Ankle Socks / Bamboo Fibre Sock / Men Women / White Yoga Socks / Anti Bacteria /No Odor
- Item Q&A
| Answer : [Re] Inquiry for the item from ongjezQuestion : [Re] Inquiry for the item from ongjezAnswer : [Re] Inquiry for the item from ongjez
|
![[SG] Wireless Doorbell Camera /Smart Security Camera WiFi HD 1080P/Night Vision Door Bell](https://gd.image-gmkt.com/li/099/268/1740268099.g_260-w-st_g.jpg) - [SG] Wireless Doorbell Camera /Smart Security Camera WiFi HD 1080P/Night Vision Door Bell
- Item Q&A
| So batt can last up to 5 mths then need to charge it right ? And how long is the warranty period? Hi, double confirm this model comes with micro SD slot up to 128gb correct? Hi Seller,
When can send my order, no reply from you on this since 26/4, order#126980 Answer : [Re] Inquiry related delivery from sannyjkHi, your order is a scheduled to be mailed out on next working day, Tuesday.
We are sorry for the delay Question : [Re] Inquiry related delivery from sannyjkHi may I have the tracking number by noon today? It has been a week no news Answer : [Re] Inquiry related delivery from sannyjkIt will be mail out today Question : [Re] Inquiry related delivery from sannyjkNo send out till now. What time qexpress come to collect? Answer : [Re] Inquiry related delivery from sannyjkYour order has already been packed and waiting for qxpress to pick it up.
They should arrive before 7pm.
Please be patience due to the long weekend Answer : [Re] Inquiry for the item from yusrahy14Hi seller there's no red or blue light while charging is it a defect set? Thanks Answer : [Re] Inquiry for the item from flor1810Dear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
hi how long can the battery estimated last? Answer : [Re] Inquiry for the item from hondaxr279Dear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
Hi seller,
In the instructions booklet, it states during charging the blue light flashes but when I’m charging the physical unit, there’s no blue light but only steady red light.
Pls advise. Thank you. Answer : [Re] Inquiry for the item from fxisa737Charge the item for 8 -12 hours, it will show blue light Question : [Re] Inquiry for the item from fxisa737Noted. Issue already resolved. Basically there’s no blinking blue light as stated in the manual. Thanks. Answer : [Re] Inquiry for the item from fxisa737Is this doorbell weather proof for outdoor use? IP66 or IP67? Answer : [Re] Inquiry for the item from acts179weather proof, can withstand sun and rain May I know how many users can view at the same time? Any limit on number of users? Answer : [Re] Inquiry for the item from JasleneQuestion : [Re] Inquiry for the item from JasleneHowever we have stop selling this model. Will be introducing a better model next month
|
![[SG] Fingerprint Travel Lock /USB Rechargeable Padlock /Waterproof /Anti-theft Luggage /Home Office](https://gd.image-gmkt.com/li/009/646/1717646009.g_260-w-st_g.jpg) - [SG] Fingerprint Travel Lock /USB Rechargeable Padlock /Waterproof /Anti-theft Luggage /Home Office
- Item Q&A
| Hi if use as house lock and battery runs out meaning need charger to charge else unable to enter the house. May i know how long can 1 charge last?
Jean How long does it take to ship out the order? Order placed on 13 may and til today, 16 may, no updates nor replies from the seller. Answer : [Re] Inquiry related delivery from AngeliaQuestion : [Re] Inquiry related delivery from Angeliawe are sorry for the late delivery. the new stock will arrive this coming weekend. if you are still interested, you can place order again Answer : [Re] Inquiry related delivery from AngeliaWill be overseas by thdn already Question : [Re] Inquiry related delivery from AngeliaWill tou be restocking the silver color one or any new colour coming? Answer : [Re] Inquiry for the item from kimi926We still have stock for silver color. The qty has been updated Question : [Re] Inquiry for the item from kimi926Now you have stock for silver but no black? 😅 when restock? Answer : [Re] Inquiry for the item from kimi926Black stock will arrive next week
|
 - Travel Collapsible Pillow / Memory Foam /Office Car Airplane / Accessories / Ultralight/ See Video
- Item Q&A
| I haven’t received my items till today ??? I ordered on 15 Oct. Please expedite. Answer : [Re] Inquiry related delivery from AdrielDear Valued Customer,
As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the seller for not responding to your inquiry
Should you require further assistance, kindly contact Qoo10 Customer Service @ +65-6500-4440 or email to [email protected].
Thank you for your patience and understanding.
This is a terrible vendor. Didnt even send the item, and asked me to proof that I have given the massage gun (not even sure if it's a wrong item from this vendor) back to the qoo10 driver. Buy at your own risk. Answer : [Re] Inquiry related delivery from jhhHi, the parcels had been mistakenly swapped at Qxpress warehouse, as we do not sell the massage gun item. This is a terrible vendor. Didnt even send the item, and asked me to proof that I have given the massage gun (not even sure if it's a wrong item from this vendor) back to the qoo10 driver. Buy at your own risk. It's been 6 weeks and there hasn't been any constructive progress by both qoo10 and this vendor to help resolve. Answer : [Re] Inquiry for the item from jhhHi, the parcels had been mistakenly swapped at Qxpress warehouse, as we do not sell the massage gun item. Can the item reach me by Wednesday 8 March if I order today? Answer : [Re] Inquiry for the item from adaline21We have ready stock. delivery usually takes about 2-3 working days
|
 - Mommy Bag / Diaper Backpack Organizer / Portable Baby Crib Bed / Maternity / Insulated Compartment
- Item Q&A
| Answer : [Re] Inquiry for the item from Ida71
|
 - Grocery Bag Storage Holder / Kitchen Plastic Recycle Trash Bags Organizer Dispenser / SG Seller
- Item Q&A
| Hi, can you please inform on the size of your item? What is the height, length and width? Answer : [Re] Inquiry for the item from AngelaCDear Valued Customer,
Thank you for your interest in this product.
As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the seller for not responding to your inquiry.
You may consider searching for an alternative product on Qoo10 to get a better shopping experience.
To avoid having similar incident, we will be placing this item hidden from Qoo10 site if no further updates from the seller.
Thank you for your patience and understanding.
Hope to have your continuous support on Qoo10.
|
 - Business Laptop Backpack / Travel Men / Anti Theft Sling Bag / Tablet / Gift / Large Capacity/ Bange
- Item Q&A
| Answer : [Re] Inquiry for the item from kris_lim
|
![[SG] Baby Stroller Fan / USB Clip Fan / USB Portable Fan / Desktop Fan / 10000mAh Battery](https://gd.image-gmkt.com/li/129/999/1746999129.g_260-w-st_g.jpg) - [SG] Baby Stroller Fan / USB Clip Fan / USB Portable Fan / Desktop Fan / 10000mAh Battery
- Item Q&A
| Answer : [Re] Inquiry for the item from NdzMay I know the cable for charging baby stroller fan are micro usb or type C ? Answer : [Re] Inquiry for the item from ChinDear Valued Customer,
Thank you for your interest in this product.
As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the seller for not responding to your inquiry.
You may consider searching for an alternative product on Qoo10 to get a better shopping experience.
To avoid having similar incident, we will be placing this item hidden from Qoo10 site if no further updates from the seller.
Thank you for your patience and understanding.
Hope to have your continuous support on Qoo10.
May I know take how long to fully charge ? Any indicator to show is fully charge ? Is the battery replaceable ? Where can buy the battery ? Answer : [Re] Inquiry for the item from ALQuestion : [Re] Inquiry for the item from ALAnswer : [Re] Inquiry for the item from ALabout 3-5 hours to fully charge How to remove the grille?
|
 - Bamboo Fiber Bath Towel / Microfibre Bathroom Towel Robe / Hand Face Bathrobe/Eco-Friendly/SG Seller
- Item Q&A
| I have received only 1 bath towel. When are you going to send the other one OR refund me half the price I paid? Answer : [Re] Inquiry for the item from judyngoDear Valued Customer,
Thank you for your purchase on Qoo10 and we are aware of your request for the claims.
As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the Seller for not responding to your inquiry. We are still trying our best abilities to contact the seller in regards to your request.
If there is no further update from the seller, kindly contact Qoo10 Customer Service @ +65-6500-4440 or email to [email protected].
Thank you for your patience and understanding.
Can I know when are you sending the towel that is short in my order. I ordered 2 pcs but there is only 1 pc in the package Answer : [Re] Inquiry for the item from eileensee77We are sorry for the late reply and there was a problem with our customer service side.
|
![[SG] Baby Stroller Hook / Multi Purpose Carabiner Hook / Travel Camping Car Bicycle Hook Hanger](https://gd.image-gmkt.com/li/156/584/1737584156.g_260-w-st_g.jpg) - [SG] Baby Stroller Hook / Multi Purpose Carabiner Hook / Travel Camping Car Bicycle Hook Hanger
- Item Q&A
| Hi price for single or a pair?
Thanks
Sophie Answer : [Re] Inquiry for the item from aiaiai48Dear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
 - Kids Underwear / Boys Brief / Children Boxer Shorts / Cartoon Marvel Underpants / 5PCS Per Box / SG
- Item Q&A
| Hihi do u have the normal boys underwear, not the boxer style? Answer : [Re] Inquiry for the item from hermione_gran_gerDear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
![[SG] Automatic Door Closer / Punch-Free / Adjustable Door Closer /Drawstring Auto Sensor Close Doors](https://gd.image-gmkt.com/li/784/774/1748774784.g_260-w-st_g.jpg) - [SG] Automatic Door Closer / Punch-Free / Adjustable Door Closer /Drawstring Auto Sensor Close Doors
- Item Q&A
| Why are there 500g, 800g n 1000g options? Whats that for? Answer : [Re] Inquiry for the item from dion83sgDear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
 - Neck Massage Pillow /Head Body Leg Massager Car Home Wireless Rechargeable/Fathers Mothers Day Gift
- Item Q&A
| Hi,
the item tripped my house power when plugged in for the first time. Answer : [Re] Inquiry for the item from WinHello i recieved a faulty massage pillow. Ive use the 1:1 live chat function and i am still waiting for your reply Answer : [Re] Inquiry for the item from NyHI, have you charge the item for at least 4-6 hours before using
Please note that to turn on the device, you have to PRESS and HOLD and power button for at least 5 SECONDS Just received my neck massager.
But it doesn’t work even when plugged in? Or must i charge it for a certain time before i can use it? Pls advise. Thank you. Answer : [Re] Inquiry for the item from lisakoichiHI, you have to charge the item for at least 4-6 hours before using.
|
 - Toothpaste Squeezer / Cream Lotion Tube Dispenser / Kitchen Toilet Bathroom Organzier / Cute Designs
- Item Q&A
| Do you provide invoice upon purchase?
Thanks Answer : [Re] Inquiry from Angelene3867Dear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
 - Fast Shoes Dryer / Electric Shoe Heater / Sterilizer / Sports Running Sneakers / Portable / Light
- Item Q&A
| |
 - Kids Underwear / Girls Panties Brief / Cute Children Boxer Shorts / Underpants / 4Pcs / SG Seller
- Item Q&A
| Hi seller, usually 9 years old girl wear 130cm or 140cm if her weight is 20kg? Answer : [Re] Inquiry for the item from zeroseikiThis is the size chart. You can choose the size based on the weight Question : [Re] Inquiry for the item from zeroseikiYou have sent the wrong size. Please see attached picture showing my order SGP191327121 is 160. U sent me 130. Answer : [Re] Inquiry related return and exchange from dorafanclubPlease proceed to request for return and refund Question : [Re] Inquiry related return and exchange from dorafanclubHow do i return the item when there's no address given. So you are not going to send me what I ordered? Answer : [Re] Inquiry related return and exchange from dorafanclubDear Valued Customer,
We have taken note on your request, and will proceed to inform the relevant team to follow up accordingly.
Sorry for the inconvenience caused.
Regards,
Admin
Question : [Re] Inquiry related return and exchange from dorafanclubYour team only only ask me to return but did not advise if you will return my money or will you resend the correct size. Please answer properly this time. Answer : [Re] Inquiry related return and exchange from dorafanclubDear Valued Customer,
We will proceed to refund upon receiving the returned item.
Regards,
Admin
Question : [Re] Inquiry related return and exchange from dorafanclubThe courier collected the returned item on 14 Feb and more than a week passed. When will you refund me? You have sent wrongly and arrange for collection, yet you did not resend me the correct size. So you should take responsibility to quickly refund back. Answer : [Re] Inquiry related return and exchange from dorafanclubthe refund has been processed Answer : [Re] Inquiry for the item from alyalyQuestion : [Re] Inquiry for the item from alyalyAnswer : [Re] Inquiry for the item from alyaly
|
 - LCD Writing Tablet / Partial Erase /School Electronic Drawing Pad / Doodle Board Notepad / Toys /SG
- Item Q&A
| Hi will you get stock for the partial erase one anytime soon? Thanks Answer : [Re] Inquiry for the item from superlovedoggiesDear Valued Customer,
As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.
Thank you for your patience and understanding.
Regards,
Admin
|
 - Permanent IPL Painless Hair Removal / 990000 Flashes/Free Gifts Sunglass Shaver/DIY Laser
- Item Q&A
| Answer : [Re] Inquiry for the item from oshtop56Question : [Re] Inquiry for the item from oshtop56Answer : [Re] Inquiry for the item from oshtop56
|
 - Silicon Push Up Nubra / Invisible Nu Bra / Seamless Adhesive Strapless Stick On Bra / SG Seller
- Item Q&A
| Answer : [Re] Inquiry for the item from J
|
 - Swim Goggles Degree / Anti Fog + UV Shield / Adult Children Swimming Goggle / SG Seller
- Item Q&A
| can self collect from chai chee? Answer : [Re] Inquiry for the item from shtai1
|
 - Hanging Neck Fan /3in1 Power Bank +Fan+ Foldable Phone Stand/Mini USB Portable Travel Desktop Fans
- Item Q&A
| Answer : [Re] Inquiry for the item from swensline66Question : [Re] Inquiry for the item from swensline66Answer : [Re] Inquiry for the item from swensline66Question : [Re] Inquiry for the item from swensline66
|
