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Q & A Lists
Item Question & Answer
Universal Socket Travel Adapter 30W PD Type-C + USB Port Charger Macbooks [FREE POUCH]
Universal Socket Travel Adapter 30W PD Type-C + USB Port Charger Macbooks [FREE POUCH]
Item Q&A
  • Question : Inquiry for the item from joy****Oct 15, 2019

  • Question : Inquiry for the item from yvo****Oct 11, 2019

  • Question : Inquiry for the item from Ign****Oct 02, 2019

    For the 308 what is the total Amps for the 3 normal usb ports? Seems like only 2.4A?

    Answer : [Re] Inquiry for the item from Ign****

    Hi, the total output ampere limit for 308‘s x3 USB ports will be 7.2A (each 2.4A). Thank you.

  • Question : Inquiry for the item from dap****Sep 26, 2019

  • Question : Inquiry for the item from eso****Sep 25, 2019

+View all Notice, FAQ, Q&A >>
★Baseus★Choetech★15W★10W Qi Wireless Charger for iPhone/iWatch/Samsung/Huawei/Android
★Baseus★Choetech★15W★10W Qi Wireless Charger for iPhone/iWatch/Samsung/Huawei/Android
Item Q&A
  • Question : Inquiry from bir****Oct 15, 2019

  • Question : Inquiry for the item from 210****Oct 15, 2019

    Hi please advise which is the recommended one for note 10+ and samsung active watch
    thank you

    Answer : [Re] Inquiry for the item from 210****

    Hi, unfortunately our iwatch wireless charger is only compatible with Apple iWatch, and we have yet to test it on Samsung watch hence won't able to advise from here.

  • Question : Inquiry for the item from jud****Oct 14, 2019

    Hi, does Baseus 3 Coil Vertical Wireless Charger (Gen 2) support samsung s10 plus?

    Answer : [Re] Inquiry for the item from jud****

    Hi, yes it supports samsung s10 plus with 10W wireless output max by using a quick charge adapter. Thank you.

  • Question : Inquiry for the item from sha****Oct 10, 2019

    Can it charge the Apple Watch with the latest software version? Wat version does it support till?

    Answer : [Re] Inquiry for the item from sha****

    Hi, it can supports firmware 5.2 or lower version. Any version higher than that will not compatible. Thank you.

  • Question : Inquiry for the item from Sho****Oct 02, 2019

    Can use it to charge Samsung s10+? Is it fast or slow charging?

    Answer : [Re] Inquiry for the item from Sho****

    Hi, may I know which item you referring to?

    Question : [Re] Inquiry for the item from Sho****

    Which wireless charger is suitable for samsung s10 plus?

    Answer : [Re] Inquiry for the item from Sho****

    Which wireless charger is suitable for samsung s10 plus?

    Question : [Re] Inquiry for the item from Sho****

    Hi, all our wireless charger can support samsung s10+.
    You may consider our Choetech's listing for: T557-S and T555-F model wireless charger, both support 15W output.

    Thank you.

    Answer : [Re] Inquiry for the item from Sho****

    Do I need to take off my phone casing to use the wireless charger?

    Question : [Re] Inquiry for the item from Sho****

    Hi, it depends on the phone case you are using. Most of the wireless charging products have the same range. Thank you.

+View all Notice, FAQ, Q&A >>
★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
Item Q&A
  • Question : Inquiry related return and exchange from lee****Oct 15, 2019

  • Question : Inquiry for the item from ixo****Oct 09, 2019

  • Question : Inquiry for the item from Jpg****Oct 08, 2019

    I bought the item 6. After pulled out the wires how to keep the wire back into the case ? Is there a button to push?

    Answer : [Re] Inquiry for the item from Jpg****

    The water drop seems like the item can’t retract back the wire. Can I exchange the product? I like this item just that this one I had seems spoilt.

    Question : [Re] Inquiry for the item from Jpg****

    Hi, you will need to stretch both end side at the same time in order to retract back the wire. Do not pull only one side because it may caused damage to the internal structure. Try to pull both side outward horizontally to avoid jamming as well.

    Answer : [Re] Inquiry for the item from Jpg****

    I believed it is jammed. Can teach me to open to resolve this ?

    Question : [Re] Inquiry for the item from Jpg****

    Hi, unfortunately it can't be opened by our end. You may kindly bring the whole packaging and proceed to our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087). Once the issue is verified we can do a one time replacement for you.

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)

    Kindly let us know before coming down to ensure that it is in stock.

    Thank you.

  • Question : Inquiry related return and exchange from Daz****Sep 30, 2019

  • Question : Inquiry for the item from 234****Oct 01, 2019

    Hi

    May I know if the C-shape Auto Power Off, USB to Type-C cable is suitable for charging the new MacBook Pro?

    Thanks.

    Answer : [Re] Inquiry for the item from 234****

    HI there, to charge up your MacBook Pro you may consider kevlar cable instead. It supports PD fast charging. Thank you.

+View all Notice, FAQ, Q&A >>
Baseus 30000/20000/10000mAh Wireless Charging Power Bank Quick Charge 3.0 Type C Power Delivery
Baseus 30000/20000/10000mAh Wireless Charging Power Bank Quick Charge 3.0 Type C Power Delivery
Item Q&A
  • Question : Inquiry for the item from lyn****Oct 12, 2019

  • Question : Inquiry for the item from yeo****Oct 12, 2019

    Hi I would like to know can QC3.0 charger use usb cable to charge phone or only using wireless? Thx.

    Answer : [Re] Inquiry for the item from yeo****

    Hi there, may I know which item you referring to? The wireless powerbank we have comes with USB ports and can do cable charge. Thank you.

    Question : [Re] Inquiry for the item from yeo****

    Is ok I have made order for another item thx.

    Answer : [Re] Inquiry for the item from yeo****

    Noted. Thanks for supporting us.

  • Question : Inquiry related delivery from jos****Oct 09, 2019

    Just placed an order today may I know when will be delivered?

    Answer : [Re] Inquiry related delivery from jos****

    Hi, thanks for ordering from us. We will pack and ship out your order by today afternoon. Thank you.

  • Question : Inquiry for the item from 211****Oct 07, 2019

    Hi,
    Which of the following is compatible with Samsung Note 9 and faster for wireless charging? Thank you.
    no.1) 10000mah QC3.0 PD2.0 wireless power bank
    no.10) Mini S bracket power bank
    no.11) S10 bracket power bank

    Answer : [Re] Inquiry for the item from 211****

    Hi, all three power bank compatible with samisng note 9. Mini S and S10 bracket model support 10W wireless charging while no.1) 10000mah QC3.0 PD2.0 wireless power bank only support 5W wireless output.

    Thank you.

  • Question : Inquiry for the item from 233****Sep 29, 2019

    For the baseus bipow power bank. 1) does it come with wire to charge the power bank. 2) how long it takes to full charge the power bank? 3) the bundle baseus nimble cable is for the phone or the power bank?

    Answer : [Re] Inquiry for the item from 233****

    Hi, the bipow powerbank comes with a micro USB cable, it's able to fully charge the powerbank around 3-4 hours by using a quick charge adapter. You can use the nimble cable for your phone or powerbank itself. Thank you.

    Question : [Re] Inquiry for the item from 233****

    Baseus Nimble Portable (Type-C) - this is for the powerbank?

    Answer : [Re] Inquiry for the item from 233****

    Hi, you can use it for power bank or other type-c device as well. Thank you.

+View all Notice, FAQ, Q&A >>
4 Wind Speed Wireless Clip Fan 360° Rotating Adjustable★Portable USB Mini handheld Fan★Humidifier
4 Wind Speed Wireless Clip Fan 360° Rotating Adjustable★Portable USB Mini handheld Fan★Humidifier
Item Q&A
  • Question : Inquiry for the item from Tan****Oct 13, 2019

    Good day, for the mini fan and clamp fan, can we use normal AA battery to power the fans? Because sometimes forgot to charge then can just buy batteries from outside to use immediately. Thank you.

    Answer : [Re] Inquiry for the item from Tan****

    Hi there, sorry for the late reply. Yes, can use normal AA battery to power the fans.

    Thank you.

    Question : [Re] Inquiry for the item from Tan****

    Okay cool. Thanks! Will be buying now. Just didn't want to be stuck with just one form of power. :)

    Answer : [Re] Inquiry for the item from Tan****

    Thanks for supporting us.

  • Question : 来自422****的退货/换货咨询。Sep 13, 2019

    hi Can not use

    Answer : [Re] 来自422****的退货/换货咨询。

    How to exchange or refund

    Question : [Re] 来自422****的退货/换货咨询。

    Hi, may I know what you mean by can not use? Is the battery faulty or the fan itself? Thank you.

    Answer : [Re] 来自422****的退货/换货咨询。

    At first I Charge 2 hour. No light. No fan.

    When USB charge, I press have light. The fan also don’t run.

    Question : [Re] 来自422****的退货/换货咨询。

    Hi, there should be a red led light flashing while charging. May I know which adapter you are using with? If there's white light when you press but fan don't run probably the battery is still under low level at that time.

    Kindly charge the fan longer time and do let us know again if the issue is still occurs. Thank you.

    Answer : [Re] 来自422****的退货/换货咨询。

    when charging,No red light .adopter is Sumsung. Can I have your WhatsApp No. I can take videos show you

    Question : [Re] 来自422****的退货/换货咨询。

    Please see the video

    Answer : [Re] 来自422****的退货/换货咨询。

    Acknowledged with thanks. The item is covered by warranty and we can do the exchange for you. However, the item is currenty out of stock and will be restock after 2 weeks.We can arrange the exchange with you after the new stock is ready. Are you okay with that?

    Sorry for the inconvenience caused.

    Question : [Re] 来自422****的退货/换货咨询。

    can you refund for me. Because I have no confidence in this product.

    Answer : [Re] 来自422****的退货/换货咨询。

    Noted on that. In that case, you may kindly request a return through Qoo10 and ship the item with its whole packaging and full accessories back to us. Thank you.

    Question : [Re] 来自422****的退货/换货咨询。

    i already thrower away the packaging.
    Ok I accept your offer. After 2weeks. Please arrange exchang. Thanks

    Answer : [Re] 来自422****的退货/换货咨询。

    my mobile phone No is 97976138. Hope you can call me if the stock is ready. Thanks

    Question : [Re] 来自422****的退货/换货咨询。

    Noted on that. We can do the exchange without the packaging(we keep the new packaging) with you. Once the stock is in, we will inform you again and you may bring the unit and it's full accessories proceed to our office for exchange by then. Thank you.
    .
    (Sep 23, 2019 14:56)

    Answer : [Re] 来自422****的退货/换货咨询。

    May I know when I can get my fan. Waiting 2 weeks

    Question : [Re] 来自422****的退货/换货咨询。

    Hi there, sorry for the long wait. Just to confirm with you that the fan you ordered was clamp type, in navy blue color, am I right?

    Answer : [Re] 来自422****的退货/换货咨询。

    Yes

    Question : [Re] 来自422****的退货/换货咨询。

    Can I have your address and contact person

    Answer : [Re] 来自422****的退货/换货咨询。

    Can I have your address and contact person

    Question : [Re] 来自422****的退货/换货咨询。

    Hi, we are located at Ark@Gambas, 7 Gambas Cres, 09-04, S(757087).

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)
    Contact: 9797 5507

    Kindly bring the unit with it's whole accessories and let us know before coming down to avoid a wasted trip.

    Thank you.

  • Question : Inquiry for the item from der****Sep 28, 2019

  • Question : Inquiry for the item from rai****Aug 29, 2019

  • Question : Inquiry for the item from jan****Aug 10, 2019

    Is the product come with the rechargeable battery ?

    Answer : [Re] Inquiry for the item from jan****

    Hi,may I know which item you're referring to ?

+View all Notice, FAQ, Q&A >>
Baseus Tempered Glass Screen Protector iPhone 11 Pro/XS/XR/MAX★Samsung Note 10/S9★Huawei P30 Mate 20
Baseus Tempered Glass Screen Protector iPhone 11 Pro/XS/XR/MAX★Samsung Note 10/S9★Huawei P30 Mate 20
Item Q&A
  • Question : Inquiry for the item from c_m****Oct 12, 2019

    Hi, will you restock 4D Arc infinity Privacy screen protector for iphone xs max? If yes, estimated date ps? Thanks

    Answer : [Re] Inquiry for the item from c_m****

    Hi there, yes the new stock will be in again within these 2 working days. We will update the listing once it's ready. Thank you.

  • Question : Inquiry related delivery from cha****Oct 09, 2019

    Good day, does the 4D Arc Infinity Tempered Glass for iPhone 11 Pro case friendly? I'm using Apple's clear case :) Thank you!

    Answer : [Re] Inquiry related delivery from cha****

    Hi there, the 4D Arc Infinity Tempered Glass is full coverage, not case friendly.

    Thank you.

  • Question : Inquiry for the item from fio****Oct 07, 2019

    Is the screen protector curve in shape to fully cover the huawei p30pro?

    Answer : [Re] Inquiry for the item from fio****

    Hi, yes it is fully cover for huawei p30pro.

  • Question : Inquiry for the item from zhu****Sep 23, 2019

  • Question : Inquiry for the item from kea****Sep 22, 2019

    Hi, can i see the real life photo for samsung note 8 4d arc? Thank you

    Answer : [Re] Inquiry for the item from kea****

    Hi, please refer to the photo attached as requested.

    Question : [Re] Inquiry for the item from kea****

    Thank you

    Answer : [Re] Inquiry for the item from kea****

    You're welcome.

+View all Notice, FAQ, Q&A >>
Keytech PD USB C Lightning Cable iPhone XS XR XS Max 8 pin Apple MFi Certified
Keytech PD USB C Lightning Cable iPhone XS XR XS Max 8 pin Apple MFi Certified
Item Q&A
  • Question : Inquiry from lou****Oct 02, 2019

  • Question : Inquiry for the item from 261****Aug 17, 2019

★Baseus Wireless Charging Car Mount Holder / Air Vent Mount / Quick Charge 3.0 Car Charger★
★Baseus Wireless Charging Car Mount Holder / Air Vent Mount / Quick Charge 3.0 Car Charger★
Item Q&A
  • Question : Inquiry for the item from ant****Oct 04, 2019

    Hi, how's to proceed with warranty claims? I ordered 2x wireless charging air vent mount, but 1x of the unit is faulty after 1 month usage. Please advise claims procedures. Thank you.

    Answer : [Re] Inquiry for the item from ant****

    Hi there, upon checking with you order it were metal edge gravity mounts you have ordered which doesn't come with wireless charging function. May I know what's the faulty part with the car mount you encountered?

    Thank you.

    Question : [Re] Inquiry for the item from ant****

    Hi, thank you for your time. Actually if you could check my previous order, i bought with the wireless mount. But because the wireless ones were faulty and i need a car mount so i quickly bought the non wireless mount type.

    Answer : [Re] Inquiry for the item from ant****

    Hi, upon checking we couldn't find any previous order from you in Qoo10 system. May I have your order number to cross check please?

    Thank you.

    Question : [Re] Inquiry for the item from ant****

    Hi, here's the Order no. 302518833. Attached also a screen shot.

    Answer : [Re] Inquiry for the item from ant****

    Acknowledged with thanks. In that case, you may kindly bring the whole packaging and proceed to our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087) for warranty claim. Once the issue is verified we will do an exchange of the item or part(s) whichever needed.

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)

    Kindly let us know before coming down to ensure that it is in stock.

    Thank you.

    Question : [Re] Inquiry for the item from ant****

    Thanks. I'll inform before coming by.

    Answer : [Re] Inquiry for the item from ant****

    Thanks.

  • Question : Inquiry for the item from Kim****Sep 28, 2019

    Hi, I would like to know how long will the cartridge for the car purifier last and how do I get the cartridge replacement?

    Answer : [Re] Inquiry for the item from Kim****

    Hi there, it will last about 6months. Currently we don't carry the refillable yet. You may have to get it from other sellers. Thank you.

  • Question : Inquiry for the item from Bec****Sep 03, 2019

  • Question : Inquiry for the item from Lsc****Aug 31, 2019

    Does the Small Screw Dual USB QC3.0 have a white light in the charger when it is being use?

    Answer : [Re] Inquiry for the item from Lsc****

    Hi there, yes there is a warm white light.

  • Question : Inquiry for the item from ble****Aug 10, 2019

+View all Notice, FAQ, Q&A >>
Baseus★QCY Bluetooth 5.0 True Wireless Bluetooth Earphone Earbud Headphone Ear Bud Buds Phone
Baseus★QCY Bluetooth 5.0 True Wireless Bluetooth Earphone Earbud Headphone Ear Bud Buds Phone
Item Q&A
  • Question : Inquiry for the item from jan****Oct 09, 2019

    Hello, would like to check if it's compatible to use for Oppo phones?

    Answer : [Re] Inquiry for the item from jan****

    Hi, yes it can be used as long as your phone comes with bluetooth function. Thank you.

  • Question : Inquiry for the item from leo****Oct 03, 2019

  • Question : Inquiry for the item from jam****Sep 29, 2019

    Hi, can you advise which has better sound quality and battery life? Baseus w1 or qcy tqc2? I will be using it mainly for phone calls and watching video

    Answer : [Re] Inquiry for the item from jam****

    Hi, for W01 it has 2000mah battery capacity, supports up tp 6 hours battery life (around 60% volume), LED light designed charging case ; while T2C has 800mah battery capacity, supports up to 4 hours battery life.

    Actually both sound quality is decent, just up to customer's preference. Thank you.

    Question : [Re] Inquiry for the item from jam****

    Thanks. If i order the w01 tonight, can i get it by friday?

    Answer : [Re] Inquiry for the item from jam****

    Hi, the item will be shipped by Qxpress courier which will only take 1-3 working days for the delivery. It should reach you in time. Thank you.

  • Question : Inquiry for the item from 233****Sep 10, 2019

  • Question : Inquiry for the item from chr****Sep 06, 2019

+View all Notice, FAQ, Q&A >>
Choetech PD Quick Charge USB Wall Charger | Fast Wireless Charger | Power Socket | 18 Months Warrant
Choetech PD Quick Charge USB Wall Charger | Fast Wireless Charger | Power Socket | 18 Months Warrant
Item Q&A
  • Question : Inquiry for the item from sde****Oct 07, 2019

HUAWEI Power Bank Wireless Charger P30 Pro Mate 20 SuperCharge Car Charger PowerBank
HUAWEI Power Bank Wireless Charger P30 Pro Mate 20 SuperCharge Car Charger PowerBank
Item Q&A
  • Question : Inquiry for the item from fiq****Oct 03, 2019

    For the wireless charger, Can it charge on Huawei p20 pro?

    Answer : [Re] Inquiry for the item from fiq****

    Hi, unfortunately Huawei P20 Pro doesn't support wireless charger hence it won't compatible. Thank you.

  • Question : Inquiry for the item from Leo****Jul 08, 2019

    Does the wireless charger come with a 3 pin plug adaptor?

    Answer : [Re] Inquiry for the item from Leo****

    Hi, sorry it doesn't comes with adapter, only wireless charger itself and a cable included.

    Thank you.

  • Question : Inquiry for the item from den****May 29, 2019

  • Question : Inquiry for the item from hon****May 16, 2019

    How long is the warranty?

    Answer : [Re] Inquiry for the item from hon****

    Hi, yes it comes with 6 months warranty. Thank you.

Idmix★iWalk 15W Fast Wireless Charging Power Bank Portable Powerbank Built in Cables
Idmix★iWalk 15W Fast Wireless Charging Power Bank Portable Powerbank Built in Cables
Item Q&A
  • Question : Inquiry from cyb****Oct 01, 2019

    Hi my iwalk is not working anymore. I bought it in april so it is still within the 6 months warranty. May i know where can I bring to repair?

    Answer : [Re] Inquiry from cyb****

    Hi, may I have your order number please?

    Question : [Re] Inquiry from cyb****

    Sure. 291929871

    Answer : [Re] Inquiry from cyb****

    Hi, upon checking with your order it was placed at Mar 17, which had already passed the 6 months warranty by now. Hence, we afraid that we are unable to do the exchange for you.

    Sorry for any inconvenience caused.

  • Question : Inquiry for the item from yip****Aug 12, 2019

    Hi, which powerbank is suitable for ipad for long last n fast charge

    Answer : [Re] Inquiry for the item from yip****

    Hi, we can recommend you two options amongst our range of powerbanks.

    For long and fast charging on your ipad there is the Baseus 30,000 mAh powerbank which allows fast charging but only with type C output. To solve this, you will need a type C to Lightning cable to charge your ipad.

    Alternatively, there is the Baseus 10,000 mAh QC 3.0 PD 2.0. This allows you to use the common USB to Lightning cable which can fast charge your ipad but with a lower capacity powerbank.

    You can have a look at our powerbank product listing page to have a better comparison. Let us know if you have any more questions! Many thanks.

  • Question : Inquiry for the item from jk_****Jul 27, 2019

    Hi, I just purchased the idmix iWalk 15W Fast wireless power bank. However the wireless charging function doesnt seem to be able to sustain and will auto stop charging after a few minutes. Can you advise what is the issue?

    Answer : [Re] Inquiry for the item from jk_****

    Hi there, may I know which phone you are using with? Can you help try to remove the casing and see if it is still the same?

    Question : [Re] Inquiry for the item from jk_****

    I am using it with xiaomi mi9 global rom version. Yes, it's the same even without casing.

    Answer : [Re] Inquiry for the item from jk_****

    Hi, sorry to hear that. In that case, you may kindly bring the item and whole packaging proceed to our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087) for warranty claim. We will do a check on it. Once the issue is verified we will do an exchange of the item or part(s) whichever needed. You may also bring your phone down to test it as well.

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)

    Kindly let us know before coming down to ensure that it is in stock.

    Thank you.

  • Question : Inquiry for the item from 261****Jul 09, 2019

    Hi, I am interested in the Idmix X10S Power Bank, does this support bidirectional charge?, means the powerbank can be charge and charging another phone at the same time like Xiaomi?

    Answer : [Re] Inquiry for the item from 261****

    Hi, yes it can. Thank you.

  • Question : Inquiry related return and exchange from shu****May 10, 2019

+View all Notice, FAQ, Q&A >>
Spigen iPhone 11 Pro Max/XS/XR/X/8/7 Samsung Galaxy S10 Huawei Mate P30/Mate 20 Pro Screen Protector
Spigen iPhone 11 Pro Max/XS/XR/X/8/7 Samsung Galaxy S10 Huawei Mate P30/Mate 20 Pro Screen Protector
Item Q&A
  • Question : Inquiry for the item from mfo****Sep 24, 2019

    What is the difference between the tempered glass model for 065GL24819 and 057GL22763?

    Answer : [Re] Inquiry for the item from mfo****

    Hi, may I know which model you actually referring to?

    Question : [Re] Inquiry for the item from mfo****

    Hi seller
    Iphone 11 pro max

    Answer : [Re] Inquiry for the item from mfo****

    We currently only having 1 type tempered glass for Spigen Iphone 11 pro max, which is clear type.

    Thank you.

  • Question : Inquiry for the item from mfo****Sep 24, 2019

    Hi Seller

    I am buying the iphone 11 Pro Max. If I choose the option bundle: two pack (+$18), that means I get 2 boxes of the 2 packs, that means, total I get 4 tempered glass, or I get 1 box containing 2 tempered glass, that means, I get 2 tempered glass.

    Apologies I asked.. cos a bit confused.

    Answer : [Re] Inquiry for the item from mfo****

    Hi, for iPhone 11, 11Pro, 11Pro Max, there're only 1 piece tempered glass per pack. If choose option bundle: two pack (+$18), that's mean you will get 2 packs with 2 tempered glass in total. Thank you.

  • Question : Inquiry from kia****Jul 12, 2019

    hi ~ may i know when got stock for huawei mate 20 pro ?

    Answer : [Re] Inquiry from kia****

    Hi, for mate 20 pro model will need to wait around 2 weeks ETA.

    Thank you.

    Question : [Re] Inquiry from kia****

    ok thanks

    Answer : [Re] Inquiry from kia****

    You're always welcome.

    Question : [Re] Inquiry from kia****

    Dear.. still out stork for mate 20 pro?

    Answer : [Re] Inquiry from kia****

    Hi there, truly sorry to inform that the supplier had sent the wrong model for us instead of mate 20 pro and by now we will no longer carry mate 20 pro model anymore.

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from xid****Jun 09, 2019

    Hi, for the galaxy S10 Neo Flex Screen Protector, for each pack does it comes with 1 or 2 screen protector?

    Answer : [Re] Inquiry for the item from xid****

    Hi, it comes with 2pcs screen protector inside. Thank you.

  • Question : Inquiry for the item from www****Apr 02, 2019

    Does it support the fingerprint recognition to open my apps etc. Most screen doesn't. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from www****

    Hi, may I know which one you referring to?

+View all Notice, FAQ, Q&A >>
iPhone 11/XS/XR/Pro/Max Samsung Note 10 / 10+ Plus UV LOCA Glue Tempered Glass Screen Protector
iPhone 11/XS/XR/Pro/Max Samsung Note 10 / 10+ Plus UV LOCA Glue Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry for the item from sex****Sep 25, 2019

    Any 4 SAMSUNG S10 5G.???

    Answer : [Re] Inquiry for the item from sex****

    HI, unfortunately we don't have that.

  • Question : Inquiry from kev****Sep 24, 2019

    Do you provide door step service? I am staying in Marsiling and working in Jurong West.

    Answer : [Re] Inquiry from kev****

    Hi, yes we having Qxpress doorstep courier for our shipping methods.

  • Question : Inquiry for the item from bil****Sep 20, 2019

    Is there going to be a restock for the matte one for note 10+

    Answer : [Re] Inquiry for the item from bil****

    Hi, just to be certain, are you referring to the MRYES Note 10+ Matte Screen protector? If so, we have them in stock thank you.

    Question : [Re] Inquiry for the item from bil****

    Yes the MRYES tempered glass one. Just to be sure I am able to use the fingerprint scanner after putting it on?

    Answer : [Re] Inquiry for the item from bil****

    By following the video as reference, it will works for fingerprint scanner after installation. We're willing to provide installation help if you like to.

  • Question : Inquiry for the item from Mei****Sep 09, 2019

    Hi,
    May I know if it is possible to remove this screen on our own after it is attached? How can we replace it by ourselves if we crack it?

    Answer : [Re] Inquiry for the item from Mei****

    Hi, you can just peel it off like normal tempered glass. There will not be any residual. We offer a 1 time replacement in the event in cracks within the warranty period.

  • Question : Inquiry for the item from Mei****Sep 09, 2019

    May I know to remove this protective layer once added on?

    Answer : [Re] Inquiry for the item from Mei****

    Hi, you can just peel it off like normal tempered glass. There will not be any residual.

+View all Notice, FAQ, Q&A >>
Eluxgo World Quietest Lightest Anti Dust Mite Cordless Handheld Vacuum Cleaner
Eluxgo World Quietest Lightest Anti Dust Mite Cordless Handheld Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from sit****Sep 24, 2019

  • Question : Inquiry for the item from Myn****Sep 10, 2019

  • Question : Inquiry from soo****Sep 09, 2019

    I had received my order, do I need to submit document for the one year warranty ?

    Answer : [Re] Inquiry from soo****

    Hi there, no need to submit anything. Your order detail is in Qoo10.

    For any warranty issue, kindly proceed to Eluxgo Center at 2
    Sims Close, #01-10, Gemini@Sims, S387298.
    Mon-Sat: 10-6PM
    Please bring the whole unit along, they would be able to test and check the vacuum for you.
    Any issue, replacement will be provided.
    Thank you.

  • Question : Inquiry for the item from amb****Aug 15, 2019

  • Question : Inquiry for the item from gra****Aug 07, 2019

+View all Notice, FAQ, Q&A >>
Baseus iPhone XS MAX/ XS / XR / X Phone Case Tempered Glass Screen Protector Casing Cover
Baseus iPhone XS MAX/ XS / XR / X Phone Case Tempered Glass Screen Protector Casing Cover
Item Q&A
  • Question : Inquiry for the item from sop****Sep 22, 2019

    Does the iPhone XS cover comes with screen protector ?

    Answer : [Re] Inquiry for the item from sop****

    Hi, unfortunately it is not. You will need to order the screen protector seperately. THank you.

  • Question : Inquiry for the item from 237****Sep 17, 2019

    hi does the Baseus iPhone 11 Pro Max air cushion transparent case have the brand Baseus printed at the back of the cover please? Thanks.

    Answer : [Re] Inquiry for the item from 237****

    Hi, no it doen't have the brand Baseus printed at the back of the cover. Thank you.

  • Question : Inquiry for the item from viv****Sep 14, 2019

    Hi will you be selling Baseus Air Bag Series casing for iphone 11 pro model? Thanks.

    Answer : [Re] Inquiry for the item from viv****

    Hi, yes we will start selling late next week or following week. Thank you.

  • Question : Inquiry for the item from lil****Aug 14, 2019

    Hi, so you still have camera lense protector? would like to get protector from screen & camera, so hoping to get everything from you :) thanks

    Answer : [Re] Inquiry for the item from lil****

    Sorry,we no longer carry camera lens protector.

  • Question : Inquiry for the item from TEC****Aug 05, 2019

    Hi when will the air bag series for iphone x be stocked?

    Answer : [Re] Inquiry for the item from TEC****

    Hi, thanks for your interest. The stock is in and we have updated the listing. You may now place the order:)

+View all Notice, FAQ, Q&A >>
Spigen iPhone XS Max / XR / XS / X Case Casing Cover Tempered Glass Screen Protector
Spigen iPhone XS Max / XR / XS / X Case Casing Cover Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry for the item from the****Sep 08, 2019

    does the screen protector comes in 1 piece or 2 pieces?

    Answer : [Re] Inquiry for the item from the****

    Hi, one piece.

  • Question : Inquiry for the item from chr****Jul 27, 2019

  • Question : Inquiry related delivery from boo****Apr 05, 2019

  • Question : Inquiry for the item from 261****Mar 28, 2019

    Regarding the bundled offer with a tempered glass screen protector, is the screen protector also from Spigen? If so, which one as Spigen has 2 types, I believed.

    Answer : [Re] Inquiry for the item from 261****

    Hi, yes the bundle tempered glass also from Spigen. We currently only carry 1 type of Spigen tempered glass for Xs Max. Thank you.

  • Question : Inquiry for the item from blu****Feb 11, 2019

+View all Notice, FAQ, Q&A >>
MRYES★Baseus Samsung Note 9/ S9 / S9 Plus / Note 8 / S8 InfinityTempered Glass Screen Protector
MRYES★Baseus Samsung Note 9/ S9 / S9 Plus / Note 8 / S8 InfinityTempered Glass Screen Protector
Item Q&A
  • Question : 236****会员的咨询Aug 21, 2019

  • Question : Inquiry for the item from mon****Feb 23, 2019

  • Question : Inquiry for the item from chr****Sep 18, 2018

    Hi able to use for Samsung note 5?

    Answer : [Re] Inquiry for the item from chr****

    Hi, sorry we do not carry tempered glass for Note 5.

  • Question : Note 9 Tempered Glass Screen ProtectorAug 23, 2018

  • Question : Inquiry for the item from fif****Aug 24, 2018

    What colour.. and isit can fit for all casing?

    Answer : [Re] Inquiry for the item from fif****

    Hi, it is clear with black bezel. Not all casing can fit

    Question : [Re] Inquiry for the item from fif****

    So which casing can fit

    Answer : [Re] Inquiry for the item from fif****

    The baseus Airbag case fits.

    Question : [Re] Inquiry for the item from fif****

    So the hard casing cant fit like.

    Answer : [Re] Inquiry for the item from fif****

    That would actually depend if the case covers the front of the phone.

+View all Notice, FAQ, Q&A >>
★Baseus★Samsung Note 9 / S9 / S9 Plus Phone Case Cover casing / Tempered Glass Screen Protectors★
★Baseus★Samsung Note 9 / S9 / S9 Plus Phone Case Cover casing / Tempered Glass Screen Protectors★
Item Q&A
  • Question : Inquiry for the item from jac****Aug 18, 2019

    What’s the difference between simple and wing? Which one has more protection? Can fit tempered glass already done outside?

    Answer : [Re] Inquiry for the item from jac****

    Hi there, both simple and wing series actually focus more on thin, light and slim experiences. If you're looking for more protection, you may consider the airbag series or Spigen's case instead.

    Unfortunately, we can't be sure which casing you're using and won't able to advice from here. FYI, Baseus tempered glass will fit Baseus case well, while others will depend.

    Thank you.

  • Question : Inquiry for the item from ong****Feb 09, 2019

    Good day, can check do you have any clear S9 casing that can be used for true edge (Baseus) template glass? I have bought multiple template glass from you but the casing I get somewhere else cause the tempered glass to pop up hence wasted the template glass. Thank you

    Answer : [Re] Inquiry for the item from ong****

    Hi there, if that's the case you may consider using the same brand's(Baseus) casing with it. We do have carry plenty of it, you may kindly refer to the following link at below as you reference:

    https://www.qoo10.sg/item/BASEUS-BASEUS-SAMSUNG-NOTE-9-S9-S9-PLUS-PHONE-CASE-COVER-CASING-TEMPERED/603381059

    Thank you.

  • Question : Inquiry for the item from sum****Aug 03, 2018

    Hi
    The glitter series for S9 plus run have in Gold?
    Thanks

    Answer : [Re] Inquiry for the item from sum****

    Hi, sorry we only have the black one.

  • Question : Inquiry related cancel and refund from phy****Jul 06, 2018

  • Question : Inquiry for the item from hon****Apr 30, 2018

    I need a good case with a tempered glass screen protector which gives full protection

    Which items u recommend for my Samsung S9 ?

    Answer : [Re] Inquiry for the item from hon****

    Hi, sorry for the late reply. the armor series and baseus 4d tempered glass fits well together.

+View all Notice, FAQ, Q&A >>
Eluxgo Z9+ Magic Mop S6 Spray Mop Compact Flat Head
Eluxgo Z9+ Magic Mop S6 Spray Mop Compact Flat Head
Item Q&A
  • Question : Inquiry for the item from kho****Aug 13, 2019

    Hello when did you have stock again?

    Answer : [Re] Inquiry for the item from kho****

    Hi,let us check with our team and get back to you. Thank you.

    Already answered inquiry. If you have another any question, please contact to us.
    (Aug 16, 2019 14:19)

  • Question : Inquiry for the item from 250****Jul 08, 2019

    What are the dimensions of the flat mop and the bucket? The info I saw here is different from your official website.

    Answer : [Re] Inquiry for the item from 250****

    Hi, the dimesion of Z9+ mop is:
    Handle Length: 112-136cm
    Mop Plate: 36x10cm
    Bucket Size: 21.5x18.5x37.5cm

  • Question : Inquiry for the item from van****Jul 07, 2019

    Hi, would like to check where to buy extra cloth for Z9?

    Answer : [Re] Inquiry for the item from van****

    HI, for any spare parts, you can purchase it on Eluxgo official website. Thank you.

  • Question : Inquiry for the item from loh****May 17, 2019

    Does the z29+ come with 1 mop, 1 Paul and 2 pieces of microfibre cloths? Is the whole set original from Eluxgo?

    Answer : [Re] Inquiry for the item from loh****

    Hi, the whole Z9+ mop set will have 1xbucket, 1xhandle and 2xmicrofibre cloths. Yes, whole set ir original from Eluxgo.

    Thank you.

  • Question : Inquiry for the item from loh****May 17, 2019

    Does the z29+ come with 2 free microfibre cloths?

    Answer : [Re] Inquiry for the item from loh****

    Hi, the whole Z9+ mop set will have 1xbucket, 1xhandle and 2xmicrofibre cloths. Yes, whole set ir original from Eluxgo.

    Thank you.

+View all Notice, FAQ, Q&A >>
Original Disney iPhone X Case ★ Mickey ★ Minne Phone Casing Cover
Original Disney iPhone X Case ★ Mickey ★ Minne Phone Casing Cover
Item Q&A
  • Question : Inquiry for the item from Kar****Jun 26, 2019

Baseus Auto Adjustable Air Vent Wireless Charging Car Mount Charger Phone Holder
Baseus Auto Adjustable Air Vent Wireless Charging Car Mount Charger Phone Holder
Item Q&A
  • Question : Inquiry for the item from dan****Jun 18, 2019

    Is it fully automatic locking using air vent holder?

    Answer : [Re] Inquiry for the item from dan****

    Hi, it will auto clamp when detected your phone is placed, you will need to press a button at the side to release it. Thank you.

Baseus Huawei Mate 20 / Mate 20 Pro Case / Tempered Glass Screen Protector
Baseus Huawei Mate 20 / Mate 20 Pro Case / Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry from gal****Jun 17, 2019

    HUAWEI Mate 9
    Do you hv HUAWEI Mate 9 Tempered Glass Anti Blue Light?

    Answer : [Re] Inquiry from gal****

    Hi, sorry we don't have huawei mate 9 model's tempered glass.

  • Question : Inquiry related return and exchange from 239****Feb 13, 2019

    Hi there, I am normally a Baseus product fan, and this item did arrive in good timing.

    Imagine my surprise, when the protector fell out on the 2nd day of use and cracked (photo attached).

    At $12+, I expect the quality to be a lot better.

    Hope you'll be able to send a replacement piece.

    Thank you.

    Answer : [Re] Inquiry related return and exchange from 239****

    Hi, as tempered glass doesn't covered with any warranty claim and we can only do replacement if the item is defected when received in the first place. Hence, we afraid that we are not able to do the replacement for you in this case. Sorry for the inconvenience caused.

    Question : [Re] Inquiry related return and exchange from 239****

    Unfortunate to hear, for both of us.

Baseus Intelligent Gravity Smart Auto-Locked Air Vent Car Mount Cell Phone Holder Stand
Baseus Intelligent Gravity Smart Auto-Locked Air Vent Car Mount Cell Phone Holder Stand
Item Q&A
  • Question : Inquiry for the item from 233****Jun 12, 2019

    Does it work with casing?

    Answer : [Re] Inquiry for the item from 233****

    Hi, the Baseus Smart Auto-Locked Air Vent Car Mount doesn't have wireless charging function. Thank you.

Baseus 10W Dual Qi Wireless Charger For iPhone X 8 Samsung S9 S8 Note 8 Fast Charging
Baseus 10W Dual Qi Wireless Charger For iPhone X 8 Samsung S9 S8 Note 8 Fast Charging
Item Q&A
  • Question : Inquiry for the item from joy****Jun 09, 2019

    Hi, can the dual charging pad be used to charge Samsung Galaxy watch active?

    Answer : [Re] Inquiry for the item from joy****

    Hi, sorry it's mainly for phone and not compatible with Galaxy watch. Thank you.

  • Question : Inquiry for the item from bev****Mar 19, 2019

    Does this work with Apple Watch and Apple iPhone at the same time ?

    Answer : [Re] Inquiry for the item from bev****

    Hi, sorry it doesn't support iWatch, only phone.
    For iWatch, you may consider our other product- 2-in-1 iWatch wireless charger, but kindly note that it compatible before OS 5.1.1 only, any version after that will not be supported.
    Thank you.

  • Question : Inquiry for the item from war****Feb 13, 2019

  • Question : 关于商品hap****会员的咨询。Jan 19, 2019

    I buy 2 things around 68sgd, but still need delivery fee?

    Answer : [Re] 关于商品hap****会员的咨询。

    Hi, any purchase over $50 will be free delivery.Thank you:)

  • Question : Inquiry from ccl****Nov 14, 2018

    Dual charger does not work on samsung s9 plus?

    Answer : [Re] Inquiry from ccl****

    Hi, yes it works with S9 plus. Thank you.

+View all Notice, FAQ, Q&A >>
Baseus Small Ears Series Dashboard Magnetic Suction Bracket Phone Holder (vertical type)
Baseus Small Ears Series Dashboard Magnetic Suction Bracket Phone Holder (vertical type)
Item Q&A
  • Question : Inquiry for the item from amm****Jun 07, 2019

  • Question : Inquiry for the item from cha****May 31, 2019

    Hi, do u have photo for the leather option?

    Answer : [Re] Inquiry for the item from cha****

    Hi, attached picture as required. Thank you.

    Question : [Re] Inquiry for the item from cha****

    Thank u. Does it comes with the leather stickers as shown in the pic?

    Answer : [Re] Inquiry for the item from cha****

    Hi, yes it does.

    Question : [Re] Inquiry for the item from cha****

    Thank u. Will get it!

    Answer : [Re] Inquiry for the item from cha****

    Sorry. Last qn. Free shipping over $50. Is normal mail or qexpress?

    Question : [Re] Inquiry for the item from cha****

    Hi, it's Qxpress.

Spigen Huawei P30 / P30 Pro / Mate 20 / Mate 20 Pro / Case Cover Casing Phone Tempered Glass
Spigen Huawei P30 / P30 Pro / Mate 20 / Mate 20 Pro / Case Cover Casing Phone Tempered Glass
Item Q&A
  • Question : Inquiry for the item from zeo****May 30, 2019

  • Question : Inquiry from bea****Apr 14, 2019

    Hi do you have a shop in Singapore?

    Answer : [Re] Inquiry from bea****

    Hi, sorry we don't have a physical shop, only warehouse located at Ark Gambas. Thank you.