Q&A board

Q & A Lists
Item Question & Answer
La Roche-Posay Anthelios XL Tinted Fluid SPF 50+ 50ml
La Roche-Posay Anthelios XL Tinted Fluid SPF 50+ 50ml
Item Q&A
  • Question : Inquiry for the item from ang****Mar 27, 2019

    Hi Seller ,

    May i know when is the expiry date?

    Thanks

    Answer : [Re] Inquiry for the item from ang****

    hi buyer, item expiry date is around 2020 onwards. anyway item have change packaging to this instead.

  • Question : Inquiry for the item from cel****Mar 24, 2019

  • Question : Expiry dateJun 05, 2018

    Hi, may I enquire the expiry date of this product please. Thanks.

    Answer : [Re] Expiry date

    hi buyer, item is mid 2019 onwards.

Avene Micellar Lotion Cleanser and Make-Up Remover 2 x 500ml
Avene Micellar Lotion Cleanser and Make-Up Remover 2 x 500ml
Item Q&A
  • Question : Inquiry from lih****Mar 26, 2019

  • Question : Inquiry for the item from Jes****Mar 07, 2019

    Hi, do you have La Roche Posay toleriane purifying foaming cleanser?

    Answer : [Re] Inquiry for the item from Jes****

    hi buyer, all the item is listed in my shop. anyway only have La Roche-Posay Toleriane Dermo Cleanser

  • Question : Inquiry for the item from 235****Mar 04, 2019

    Hi, can this remove waterproof makeup? Thank u! :)

    Answer : [Re] Inquiry for the item from 235****

    hi buyer, sorry not mention by manfacutuer , but u can refer to this website

    https://www.aveneusa.com/micellar-lotion-cleanser-and-make-up-remover

    Question : [Re] Inquiry for the item from 235****

    Thanks seller! BTW, may I know when is the expiry date, if u may provide it? Thank u

    Answer : [Re] Inquiry for the item from 235****

    expiry date around late 2019 to 2020 onwards.

  • Question : Inquiry related delivery from dew****May 08, 2018

  • Question : Item not receivedFeb 09, 2018

+View all Notice, FAQ, Q&A >>
La Roche-Posay Effaclar Purifying Foaming Gel 2 x 400ml
La Roche-Posay Effaclar Purifying Foaming Gel 2 x 400ml
Item Q&A
  • Question : Inquiry for the item from app****Mar 26, 2019

    Hi do you also have Serozinc?

    Answer : [Re] Inquiry for the item from app****

    hi buyer, all the item is listed in my qoo10 page. sorry do not have Serozinc stock.

  • Question : Inquiry for the item from fra****Mar 03, 2019

    Is this authentic?

    Answer : [Re] Inquiry for the item from fra****

    yes , item is directly from france.

  • Question : Inquiry for the item from ste****Jan 06, 2019

  • Question : Inquiry for the item from Chr****Dec 17, 2018

    Would like to know when is the expiry date ?

    Answer : [Re] Inquiry for the item from Chr****

    hi buyer, yes. but item only ship out around 1 week as item is directly order from manufactuer france. expiry date should be around 2020 onwards.

  • Question : Inquiry for the item from ade****Nov 04, 2018

    Hi when is the expiry? Thanks!l

    Answer : [Re] Inquiry for the item from ade****

    hi buyer, expiry date around 2020.

+View all Notice, FAQ, Q&A >>
Mavala Mavala Stop Discourages Nail Biting And Thumb Sucking 10ml
Mavala Mavala Stop Discourages Nail Biting And Thumb Sucking 10ml
Item Q&A
  • Question : Inquiry for the item from nur****Mar 26, 2019

    Hi can you advise the ingredients for this item? Can it be use on 2 years plus kid and will they get stomach ache?

    Answer : [Re] Inquiry for the item from nur****

    hi buyer, based on the offical website: it mention for over 3 year old. you can refer to here.

    https://www.mavala.com/903-mavala-stop

Mavala Scientifique K+ Nail Hardener 5ml
Mavala Scientifique K+ Nail Hardener 5ml
Item Q&A
  • Question : Inquiry for the item from eil****Mar 25, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from eil****

    hi buyer, expiry date around late 2019 to 2020 onwards.

Avene Cleanance Soapless Cleanser 400ml
Avene Cleanance Soapless Cleanser 400ml
Item Q&A
  • Question : Inquiry for the item from lok****Mar 25, 2019

  • Question : Inquiry related delivery from WLL****Mar 02, 2019

    Hi Seller,
    I will like to spilt my orders of about 3 or 4 bottles, into 2 orders, so I can use up 2 Qoo10 coupons.
    In that case, each orders does not meet your Min $70 for Free Shipping, but collectively, will exceed $70 worth. Can you then refund me the $4 shipping fee ?

    Thanks,
    WL
    2Mar19

    Answer : [Re] Inquiry related delivery from WLL****

    hi buyer, i am unable to refund u 4 dollar but , i will top in extra avene item , sure more then 4 dollar but just pm me the order number so i can take note and not forget.

    Question : [Re] Inquiry related delivery from WLL****

    Ohhh, thanks! Will u be able to top in some cleansers and Makeup Removers, please? :p

    Answer : [Re] Inquiry related delivery from WLL****

    yes. i will whatapp you .

    Question : [Re] Inquiry related delivery from WLL****

    Hi Seller,
    My Order No. 291172770 was delivered without any samples or the top ups U mentioned, despite my leaving a Seller's Note with my order.. Can U send me the freebies separately please?
    Thanks,
    WL

    Answer : [Re] Inquiry related delivery from WLL****

    hi buyer, sorry i only saw the 1 order , instead of 2 order . so i did not top in extra avene item . anyway if you happen to order next time , kindly qpost me the order number again and i will give the extra item for the compensation .sorry about it.

    Question : [Re] Inquiry related delivery from WLL****

    OK, thanks!

    Answer : [Re] Inquiry related delivery from WLL****

    welcome. just qpost msg me the order here instead i forget .

  • Question : Inquiry for the item from buz****Feb 14, 2019

    Hi, is item in stock for Avene Cleanance 400 ml?

    Answer : [Re] Inquiry for the item from buz****

    new stock will arived next week.

  • Question : Inquiry for the item from 240****Feb 08, 2019

    is item in stock for 400 ml? thks

    Answer : [Re] Inquiry for the item from 240****

    hi buyer, yes. item will have stock next week.

  • Question : Inquiry for the item from ser****Dec 13, 2018

    Expiry date and in-stock status for this product? Thanks

    Answer : [Re] Inquiry for the item from ser****

    hi buyer, expiry date arouind 2020 . i left 2 x qty.

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Braun No Touch + Forehead Thermometer NTF3000
Braun No Touch + Forehead Thermometer NTF3000
Item Q&A
  • Question : Inquiry for the item from ail****Mar 24, 2019

    Does it come with any warrenty?if yes, how many months or years? And the thermometer manufacture from which country?

    Answer : [Re] Inquiry for the item from ail****

    hi buyer, currently this item have no stock.

    Question : [Re] Inquiry for the item from ail****

    Oh alright tks. Will u restock?

    Answer : [Re] Inquiry for the item from ail****

    sorry not sure at the moment.

    Question : [Re] Inquiry for the item from ail****

    Tks

    Answer : [Re] Inquiry for the item from ail****

    welcome.

Vichy Normaderm Deep Cleansing Purifying Gel 2 x 400ml
Vichy Normaderm Deep Cleansing Purifying Gel 2 x 400ml
Item Q&A
  • Question : Inquiry for the item from Nic****Mar 25, 2019

    Hi,

    What is the expiry for the existing stocks ?

    Answer : [Re] Inquiry for the item from Nic****

    hi buyer, around 2020 onwards.

  • Question : Inquiry for the item from Cli****Feb 09, 2019

    Hi, may I know what is the expiry of your existing stocks? Thank you

    Answer : [Re] Inquiry for the item from Cli****

    hi buyer, the item only deliver 1 to 2 week as item is directly from france suplier. expiry date around late 2019 to 2020 onawrds. .

  • Question : Inquiry related delivery from Nic****Sep 14, 2018

    Order No.: 274926221

    Hi Seller,

    My Order No.: 274926221.

    Can you help to send out my items to me ?

    Thank you and have a nice day.

    Answer : [Re] Inquiry related delivery from Nic****

    hi buyer, item usually ship out 4 to 6 day via qxpress. i will expendite it.

    Question : [Re] Inquiry related delivery from Nic****

    Hi,

    Please help to inform Qxpress to pick up my items and send them to me, thank you.

    Answer : [Re] Inquiry related delivery from Nic****

    noted.

    Question : [Re] Inquiry related delivery from Nic****

    Hi,

    Can you help to remind Qxpress to expedite my delivery ?

    Answer : [Re] Inquiry related delivery from Nic****

    i will try my best.

  • Question : Inquiry for the item from Nic****Sep 18, 2018

    Hi,

    What is the expiry of your existing socks ?

    Answer : [Re] Inquiry for the item from Nic****

    hi buyer, expiry date should be around 2020.

    Question : [Re] Inquiry for the item from Nic****

    Thank you.

    Answer : [Re] Inquiry for the item from Nic****

    welcome.

  • Question : Inquiry for the item from Cli****Aug 25, 2018

    Hi, when is the new stock arriving? Thanks

    Answer : [Re] Inquiry for the item from Cli****

    hi buyer, currently have stock. while stock last.

+View all Notice, FAQ, Q&A >>
Imedeen Prime Renewal 120 Tablets
Imedeen Prime Renewal 120 Tablets
Item Q&A
  • Question : Inquiry for the item from kat****Mar 24, 2019

  • Question : Inquiry for the item from ser****Mar 03, 2019

    May I know the expiry date?

    Answer : [Re] Inquiry for the item from ser****

    hi buyer, around late 2019 onwards

  • Question : Inquiry related cancel and refund from juz****Apr 08, 2018

    Dear seller, can I change my shipping address for this order?

    Answer : [Re] Inquiry related cancel and refund from juz****

    sorry was in overseas , unable to reply you. anyway you can cancel it and order again. or i can change for you.

  • Question : Inquiry for the item from jas****Apr 07, 2018

  • Question : Inquiry for the item from bel****Mar 23, 2018

+View all Notice, FAQ, Q&A >>
La Roche-Posay Cicaplast Balm B5 2 x 100ml
La Roche-Posay Cicaplast Balm B5 2 x 100ml
Item Q&A
  • Question : Inquiry for the item from Cub****Mar 22, 2019

    Hi, can you advise the expiry date for the current stocks? Thanks.

    Answer : [Re] Inquiry for the item from Cub****

    hi buyer, item expiry date around late 2019 to 2020 onwards.

    Question : [Re] Inquiry for the item from Cub****

    Thanks.

    Answer : [Re] Inquiry for the item from Cub****

    welcome.

  • Question : Inquiry for the item from pag****Apr 03, 2018

    May I know the expiration of the expiry date of the product?

    Answer : [Re] Inquiry for the item from pag****

    hi buyer, expiry date around 2019 to 2020

  • Question : Inquiry for the item from ven****Feb 19, 2018

    Hi Seller, what is the expiry date for this balm? Thanks :)

    Answer : [Re] Inquiry for the item from ven****

    hi buyer, around 2019 to 2020

  • Question : 关于商品moo****会员的咨询。Sep 12, 2017

    hi 你好
    请问这个b5 cream里面是两支100ml 吗?40新币…?

    Answer : [Re] 关于商品moo****会员的咨询。

    hi buyer, yes 2 for 40 dollar however lead time will be around 2 to 3 weeks. i will be direct order from france.

  • Question : Inquiry for the item from Lyn****Aug 09, 2017

    May I know what is the expiry date?

    Answer : [Re] Inquiry for the item from Lyn****

    hi buyer, sorry i not sure the expiry date as i will be directly order from france supplier (around 2week lead time) . however based on other item, it should have reasonable time (around 2019 onwards)

    Question : [Re] Inquiry for the item from Lyn****

    Hi!
    Thanks for your reply :)
    So does that mean you will have ready stock in 2 weeks time?
    or do you mean you will specially order for me and everytime i order, i need to wait for 2 weeks?

    Answer : [Re] Inquiry for the item from Lyn****

    hi buyer, usually i will order extra for this item. but this time all sold out. so you can order now then will arrive around 2 week time , if not you can try wait around 2 week to check for the stock.

+View all Notice, FAQ, Q&A >>
L Essence des Notes Fragrance Water Orange Litsea 30ml
L Essence des Notes Fragrance Water Orange Litsea 30ml
Item Q&A
  • Question : Inquiry for the item from mag****Mar 22, 2019

    Hi is this product unisex?

    Answer : [Re] Inquiry for the item from mag****

    hi buyer, it should be unisex . you can refer to below here:

    https://www.fragrantica.com/perfume/L-Essence-des-Notes/Cardamome-Embruns-32760.html

Caudalie Winter Duo Hand and Nail Cream Rose de Vigne 30ml + Lips Conditioner 4,5g
Caudalie Winter Duo Hand and Nail Cream Rose de Vigne 30ml + Lips Conditioner 4,5g
Item Q&A
  • Question : Inquiry for the item from yan****Mar 22, 2019

    Hi do you have ready stock now?

    Answer : [Re] Inquiry for the item from yan****

    hi buyer, item usually ship out around 4 working day

Delarom Slimming Perfection Cream Abdomen Hips Thighs 150ml
Delarom Slimming Perfection Cream Abdomen Hips Thighs 150ml
Item Q&A
  • Question : Inquiry related delivery from pri****Mar 21, 2019

    Hi, may i know shipping via ?

    Answer : [Re] Inquiry related delivery from pri****

    hi buyer, item usually ship out 4 to 6 day via qxpress.

Sea Band Mama Pair of Acupressure Bracelets
Sea Band Mama Pair of Acupressure Bracelets
Item Q&A
  • Question : Inquiry related delivery from kyb****Mar 19, 2019

    Hi, is it possible for me to apply Qx Quick Service Voucher for this items? as i hope to get it by tomorrow. Hope to hear from you

    Answer : [Re] Inquiry related delivery from kyb****

    hi buyer, sorry nope. item usually ship out 4 to 6 day via qxpress.

Klorane Baby Gentle Foaming Gel 500ml
Klorane Baby Gentle Foaming Gel 500ml
Item Q&A
  • Question : Inquiry for the item from gab****Mar 19, 2019

    Hi i realise there is a change in packaging. May i check if it is the same product as previous.

    I went to the website of the klorane i dont see its this packaging.

    Answer : [Re] Inquiry for the item from gab****

    hi buyer, the packaging was change. it should be same but i am not so sure but u can refer to this offical website :

    https://www.klorane.com/fr-fr/bebe/le-bain/gel-lavant-doux

La Roche-Posay Cicaplast Balm B5 100ml
La Roche-Posay Cicaplast Balm B5 100ml
Item Q&A
  • Question : Inquiry for the item from ade****Mar 19, 2019

    Hi, what is the expiry or manufacturing date? Thanks!

    Answer : [Re] Inquiry for the item from ade****

    hi buyer, item expiry date around late 2019 to 2020 onwards.

Bach Rescue Night Dropper-bottle 10ml
Bach Rescue Night Dropper-bottle 10ml
Item Q&A
  • Question : Inquiry for the item from che****Mar 17, 2019

    Hi, can have more pictures of the product? And directions to use?

    Answer : [Re] Inquiry for the item from che****

    hi buyer,

    you can refer to offcial website :

    https://www.rescueremedy.com/en/brand/sleep/rescue-sleep-dropper

    Question : [Re] Inquiry for the item from che****

    the link doesn't work.

    Answer : [Re] Inquiry for the item from che****

    you can copy and paste the link. it should work.

    https://www.rescueremedy.com/en/brand/sleep/rescue-sleep-dropper

Imedeen Time Perfection 120 Tablets / Imedeen Prime Renewal 120 Tablets
Imedeen Time Perfection 120 Tablets / Imedeen Prime Renewal 120 Tablets
Item Q&A
  • Question : Inquiry for the item from jan****Mar 18, 2019

  • Question : enquiryAug 31, 2018

    Hi, I am 32 years old this year and can I consume Imedeen Time Perfection?

    Answer : [Re] enquiry

    yes.

  • Question : Inquiry for the item from luc****Jul 24, 2018

    Hi, May I know the expiry date of both TP & PR? Tks

    Answer : [Re] Inquiry for the item from luc****

    hi buyer, expiry date for TP is around 2020 . PR is around june 2019

  • Question : Return CustomerMay 25, 2018

    I bought the first box just a month ago...noticed the box is different from U.S. and local stores.
    Can u explain that just that I want to make sure I get the authentic product?

    Answer : [Re] Return Customer

    hi buyer, item is from france . so it is different words (language) but i think the box picture is the same. anyway u can see the distribution at the behind of the box.

  • Question : Inquiry for the item from ser****May 22, 2018

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Epitact Sport Kneepad Epithelium Flex 01
Epitact Sport Kneepad Epithelium Flex 01
Item Q&A
[Bundle Deal x 7] Prostamol 30 Soft Gel-Caps
[Bundle Deal x 7] Prostamol 30 Soft Gel-Caps
Item Q&A
  • Question : Inquiry for the item from 233****Mar 17, 2019

    Hi may I know when is the expiry date

    Answer : [Re] Inquiry for the item from 233****

    hi buyer, for this item , it is directly order from france . i not sure the expiry date , but it should be around late 2019 to 2020 onwards.

Juvamine Vitamin C Vitamin D Calcium 30 Effervescent Tablets
Juvamine Vitamin C Vitamin D Calcium 30 Effervescent Tablets
Item Q&A
  • Question : Inquiry for the item from 260****Mar 17, 2019

    Please advise the formulation i.e. how much of each ingredient does each tablet contain e.g. how much is the vitamin C content - is it 1000 mg, and also the vitamin D and Calcium content.
    Also please advise the expiry date and how long is the delivery upon ordering - tks

    Answer : [Re] Inquiry for the item from 260****

    hi buyer, you can refer to this offical website :

    https://www.juvamine.com/produits/fizz-vitamine-c-vitamine-d-calcium/

    For 1 tablet:
    Vitamin C --------- 80 mg or 100% AR *
    Vitamin D --------- 5 μg or 100% AR *
    Calcium --------- 160 mg or 20% AR *

    item expiry date is around late 2019 to 2020 onwards. item usually shop 4 to 6 day

Avene Hydrance Optimale UV Light Hydrating Cream SPF 20 40ml
Avene Hydrance Optimale UV Light Hydrating Cream SPF 20 40ml
Item Q&A
  • Question : Inquiry from lia****Mar 15, 2019

    Expiry date for SPF 20 light UV cream????

    Answer : [Re] Inquiry from lia****

    hi buyer, expiry date around late 2019 to 2020 onwards.

La Roche-Posay Lipikar Balm AP+ 2 x 400ml
La Roche-Posay Lipikar Balm AP+ 2 x 400ml
Item Q&A
  • Question : Inquiry for the item from wav****Mar 14, 2019

    when is expiry date?

    Answer : [Re] Inquiry for the item from wav****

    hi buyer, expiry date around 2020 to 2021 onwards.

  • Question : Inquiry for the item from shi****Sep 15, 2018

    Hi,
    Is this expiry date 2020 onwards?

    Answer : [Re] Inquiry for the item from shi****

    hi buyer, should be . i will try my best.

  • Question : Inquiry for the item from sls****Jul 03, 2018

    Hi, is this item in stock and what is the expired month and year. Thanks

    Answer : [Re] Inquiry for the item from sls****

    hi buyer, item in stock and wil deliver 4 to 6 day. expiry date is mid 2019 onwards.

  • Question : Inquiry for the item from Jen****Feb 01, 2018

    This item is ready stock??

    Answer : [Re] Inquiry for the item from Jen****

    yes have stock for this item.

  • Question : expiry dateJan 07, 2018

    Hi, may I know what is the expiry date of the product ? Thank you .

    Answer : [Re] expiry date

    hi buyer, 2019

+View all Notice, FAQ, Q&A >>
Avene Cleanance Mat Matifying Toner 200ml
Avene Cleanance Mat Matifying Toner 200ml
Item Q&A
  • Question : Inquiry for the item from pom****Mar 12, 2019

    Can you let me know the date of expiry.

    Answer : [Re] Inquiry for the item from pom****

    hi buyer, expiry date is around late 2019 to 2020 onwards.

    Question : [Re] Inquiry for the item from pom****

    Would like to order 2 units of this product. Can you arrange to send expiry date of 2020 onwards.

    Answer : [Re] Inquiry for the item from pom****

    note. i will give the longest possible .

Cattier Detox Scalp Mask Pre-Shampoo 200ml
Cattier Detox Scalp Mask Pre-Shampoo 200ml
Item Q&A
  • Question : Inquiry for the item from rhd****Mar 12, 2019

    Hi Seller

    Thanks for the earlier answer. Can you give me the ingredient list? I had enough of earlier experience of some unknowledgeable seller who claims their items are without this and that, but after I buy, I can't use it because of certain ingredient which my skin is sensitive of. Hope you can help me with this. Thank you.

    Answer : [Re] Inquiry for the item from rhd****

    hi buyer, you can refer to the offical website :

    https://www.cattier-paris.com/en/pre-shampoo-detox-scalp-mask.html

    Question : [Re] Inquiry for the item from rhd****

    Thank u.🙋 I'll chk

    Answer : [Re] Inquiry for the item from rhd****

    welcome.

  • Question : Inquiry for the item from rhd****Feb 26, 2019

    Hi Seller

    What is the expiry date for this item? Thank you.

    Answer : [Re] Inquiry for the item from rhd****

    hi buyer, item expiry date around late 2019 to 2020 onwards.

Papulex Cleansing Gel 2 x 150ml
Papulex Cleansing Gel 2 x 150ml
Item Q&A
  • Question : Inquiry for the item from dke****Mar 13, 2019

    Hi ,
    What’s the expiry date of the product ?

    Answer : [Re] Inquiry for the item from dke****

    hi buyer, late 2019 to 2020 onwards.

  • Question : Inquiry for the item from shy****Feb 05, 2019

    Hi, may i know what is the expiry date for the twin pack cleansing gel?

    Answer : [Re] Inquiry for the item from shy****

    hi buyer, the item only deliver 1 to 2 week as item is directly from france suplier. expiry date around late 2019 to 2020 onawrds. .

  • Question : Inquiry for the item from jub****Nov 19, 2018

  • Question : Inquiry for the item from shi****Oct 05, 2018

    My girl is 10 years old and at puberty stage. Can she use this product?

    Answer : [Re] Inquiry for the item from shi****

    hi buyer, sorry i am not sure as it is not mention by the manufactuerer for the age used.

  • Question : Expiry dateSep 14, 2018

    Hi

    What’s the expiry date of the products.

    Answer : [Re] Expiry date

    hi buyer, expiry date is around mid 2019 to 2020 onwards.

+View all Notice, FAQ, Q&A >>
La Roche-Posay Toleriane Teint Blush 5g
La Roche-Posay Toleriane Teint Blush 5g
Item Q&A
  • Question : Inquiry for the item from shu****Mar 10, 2019

    Hi. I would like to know what is the shade please. Cos I have very fair skin

    Answer : [Re] Inquiry for the item from shu****

    hi buyer, shade aviable : golden pink , sweet caramel and coppery bronze .

    https://www.laroche-posay.com/products-treatments/Toleriane-make-up/Toleriane-Blush-allergy-tested-p25066.aspx

Mustela No-Rinse Cleansing Water 3 x 500ml
Mustela No-Rinse Cleansing Water 3 x 500ml
Item Q&A
  • Question : Inquiry related delivery from ani****Mar 04, 2019

  • Question : Inquiry related delivery from van****Mar 07, 2018

    Hi, no free shipping if hit $100?

    Answer : [Re] Inquiry related delivery from van****

    hi buyer, have free shipping above 100 dollar.

    Question : [Re] Inquiry related delivery from van****

    But when select 2x$50 cleansing water, no free shipping. Can offer free shipping at $100 purchase?

    Answer : [Re] Inquiry related delivery from van****

    hi buyer, i am no sure but when i tried it have. you can see the screenshot.