Q&A board

Q & A Lists
Item Question & Answer
TIME SALE! BESTSELLER CYNOS MOROCCO ARGAN OIL 100ml. [Retailing at Professional Hair Salons]
TIME SALE! BESTSELLER CYNOS MOROCCO ARGAN OIL 100ml. [Retailing at Professional Hair Salons]
Item Q&A
  • Question : Inquiry for the item from yeo****Jun 18, 2019

    Hi, can I apply only after I had wash my hair?

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer, can apply the Argan oil after you have washed the hair. Thanks.

  • Question : Inquiry for the item from and****Apr 23, 2019

    Hi, is the item that you sell same as the picture that i attached? Please advise. Thank you

    Answer : [Re] Inquiry for the item from and****

    Dear customer, we are selling the same Argan Oil. Thanks.

  • Question : Inquiry for the item from Cor****Apr 12, 2019

    May I know the expiry date for current batch? Thank you!

    Answer : [Re] Inquiry for the item from Cor****

    Dear customer, the expiry date is in Year 2021. Thank you.

  • Question : Inquiry for the item from 241****Apr 03, 2019

    Hi, I would like to get 2 bottles of the main Argain Oil 100ml but more of the CYNOS ULTRA HYDRATING HAIR MASK 50ML(maybe around 8 add ons)

    Is that possible?

    Answer : [Re] Inquiry for the item from 241****

    Dear customer, you may purchase the Ultra hydrating hair mask individually as add on is only 1 to 1. Thanks for your support.

  • Question : Inquiry for the item from M.a****Dec 25, 2018

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La Roche-Posay : Anthelios XL SPF 50+ Ultra-Light Fluid 50ml / Anthelios XL ANTI-SHINE Dry Touch
La Roche-Posay : Anthelios XL SPF 50+ Ultra-Light Fluid 50ml / Anthelios XL ANTI-SHINE Dry Touch
Item Q&A
  • Question : Inquiry from hel****May 31, 2019

    Hi you still stock for the following Items?

    ANTHELIOS XL
    SPF 50+
    ULTRA LIGHT

    Answer : [Re] Inquiry from hel****

    Dear customer, the ultra light is temporary out of stocks and we can’t confirm when the new stocks will be arrived. Currently we have only left one ultra light without box for sale. Thanks for your support.

  • Question : Inquiry for the item from kan****May 28, 2019

    Hi, I need 2 ultralight fluid non tinted. When will u restock?

    Answer : [Re] Inquiry for the item from kan****

    Dear customer, the ultra light is temporary out of stocks and we can’t confirm when the new stocks will be arrived. Currently we have only left one ultra light without box for sale. Thanks for your support.

  • Question : Inquiry for the item from pom****May 10, 2019

  • Question : Inquiry for the item from awi****Mar 18, 2019

    Hi, when is the expiry date for Ultra-Light Fluid? Thanks!

    Answer : [Re] Inquiry for the item from awi****

    Dear customer, the expiry is in Year 2020. Thanks for your support.

  • Question : Inquiry related delivery from chi****Feb 06, 2019

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Best Selling! Deonatulle Soft Stone Deodorant - No.1 Deodorant/Antiperspirant. MADE IN JAPAN
Best Selling! Deonatulle Soft Stone Deodorant - No.1 Deodorant/Antiperspirant. MADE IN JAPAN
Item Q&A
  • Question : Inquiry for the item from mag****May 22, 2019

    Is soft stone deodorant and deodorant safe to use for pregnant woman?

    Answer : [Re] Inquiry for the item from mag****

    Dear customer, it is normally considered safe to use during pregnancy. Thanks.

    Question : [Re] Inquiry for the item from mag****

    Also for sara sara cream?

    Answer : [Re] Inquiry for the item from mag****

    You may seek from doctor advise whether to use the foot cream . Thanks.

  • Question : Inquiry related delivery from hon****Oct 21, 2018

    Hi I have waited for a month for my product after placing my order. It has become really very very ridiculous because I am not buying a car or doing a complex structured product. Can you courier me the product now?

    Answer : [Re] Inquiry related delivery from hon****

    Dear customer, we hereby apologize for the inconvenience caused. The stocks shipment will arrive by next week and we will ship out the item immediately to you. Thank you.

  • Question : Inquiry related delivery from yon****Jul 23, 2018

    Can I self collect at Singapore?

    Answer : [Re] Inquiry related delivery from yon****

    If order by today, can I get before Friday?

    Question : [Re] Inquiry related delivery from yon****

    Dear customer, we only provide mailing or Qxpress courier delivery service. Thanks

  • Question : Inquiry for the item from sha****Apr 30, 2018

    hi will it cause dark underarms after prolong use?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer, we have sold many with satisfaction result and no one feedback about this. Thanks.

  • Question : Inquiry for the item from mnm****Mar 31, 2018

    I mean not to keep the product, u should make a exchange to me! If not how to use it! Cos is fake!

    Answer : [Re] Inquiry for the item from mnm****

    Dear customer, the product is authentic from Japan. Use already cannot exchange. Thanks.

    Question : [Re] Inquiry for the item from mnm****

    OMG! IF I NVR USE HOW TO KNOW THAT IS NOT THE SAME WITH THE PREVIOUS I USE ONE!

    Answer : [Re] Inquiry for the item from mnm****

    Dear customer, the product used already cannot exchange. Thanks.

    Question : [Re] Inquiry for the item from mnm****

    Can't exchange? Then do refund pls!

    Answer : [Re] Inquiry for the item from mnm****

    Dear customer, the product used already cannot exchange and refund. Thanks.

+View all Notice, FAQ, Q&A >>
BUY 1 FREE 1 $9.90! VIB Lipstick[Trending 2017] Long Lasting Water Proof Lip Glaze - 5 Colours
BUY 1 FREE 1 $9.90! VIB Lipstick[Trending 2017] Long Lasting Water Proof Lip Glaze - 5 Colours
Item Q&A
  • Question : Inquiry for the item from pin****May 18, 2019

    Hi
    Isn’t the promotion buy one free one at $9.90? But when I select, it is one at $9.90. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from pin****

    Dear customer, we will give a free random colour when you click for the order. Thank you.

  • Question : 关于商品ser****会员的咨询。Mar 09, 2019

  • Question : 关于商品ser****会员的咨询。Mar 09, 2019

  • Question : Inquiry for the item from Eli****Jul 07, 2017

    Pls accept my requested cancelling order !

    Answer : [Re] Inquiry for the item from Eli****

    Dear customer, we have cancelled your order as per your request.

LAURA MERCIER][NEW] Foundation Primer 50ml
LAURA MERCIER][NEW] Foundation Primer 50ml
Item Q&A
  • Question : Inquiry for the item from che****May 13, 2019

    When will the foundation primer be back in stock?

    Answer : [Re] Inquiry for the item from che****

    Dear customer, we have ready stocks for hydrating and oil free. Thanks.

  • Question : Inquiry for the item from sha****Dec 11, 2018

    Hi is this authentic?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer, it is authentic. Thank you.

  • Question : Inquiry from lee****Mar 30, 2018

Laura Mercier Loose Setting Powder 29g/1oz (# Translucent)
Laura Mercier Loose Setting Powder 29g/1oz (# Translucent)
Item Q&A
  • Question : Inquiry for the item from cel****May 10, 2019

    when is the manufacturing date for loose powder

    Answer : [Re] Inquiry for the item from cel****

    Dear customer, the item does not state any manufacturing date and the stocks are newly arrived. Thank you.

  • Question : Inquiry for the item from fin****Dec 02, 2018

  • Question : Inquiry for the item from mil****Sep 25, 2018

    Hi.may I check if the shipping date only on 16 Oct 2018? Can it be earlier?

    Answer : [Re] Inquiry for the item from mil****

    Dear customer, this is an estimation for the shipping date and the stocks might be arrive earlier. We will ship out this item and together with Shiseido eyebrow pencil. Thanks for your support.

  • Question : AuthenticityJun 09, 2018

    Hi,

    I was wondering if the product is authentic ?
    And what is the expired date?

    Thank youu

    Answer : [Re] Authenticity

    Dear customer, it is authentic and the stocks are newly arrived. There's no expiry date stated for this product. Thank you.

  • Question : Inquiry from lee****Mar 30, 2018

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Slimming Seven Break Gel V Face Slim Tummy Thigh Leg cream Loss weight 200g
Slimming Seven Break Gel V Face Slim Tummy Thigh Leg cream Loss weight 200g
Item Q&A
  • Question : Inquiry for the item from sen****Apr 24, 2019

  • Question : Inquiry for the item from ann****Dec 30, 2018

    hi under uses . u stated apply gel every 7 days . do u mean only apply once a week only ? not daily ?

    Answer : [Re] Inquiry for the item from ann****

    Dear customer, apply the gel on the body and massage it for 5 mins for 7 days and will see the slimming effect in just 7 days. Thank you.

  • Question : Inquiry for the item from aqu****Oct 31, 2018

    Hi, how to know if its authentic?

    Answer : [Re] Inquiry for the item from aqu****

    Dear customer, the product is in China version and the price varies. Thank you.

    Question : [Re] Inquiry for the item from aqu****

    Thank you
    Is this authentic?

    Answer : [Re] Inquiry for the item from aqu****

    Welcome:)

    Question : [Re] Inquiry for the item from aqu****

    Is this authentic?

    Answer : [Re] Inquiry for the item from aqu****

    Ya is in China version. Thank you.

  • Question : Inquiry for the item from y_i****May 22, 2018

  • Question : Inquiry for the item from y_i****May 21, 2018

    Hi,

    Is the seven break gel body maintence ready stock?

    Thanks,
    Yenny

    Answer : [Re] Inquiry for the item from y_i****

    Dear customer, we have ready stocks for this item. Thank you.

    Question : [Re] Inquiry for the item from y_i****

    Thanks for your reply. Anyway how about for face gel, is it ready stock as well?

    Thanks,
    Yenny

    Answer : [Re] Inquiry for the item from y_i****

    Dear customer, we also have ready stocks for the face gel. Thank you.

+View all Notice, FAQ, Q&A >>
LOSHALL SCAR REMOVING PEELING MASK
LOSHALL SCAR REMOVING PEELING MASK
Item Q&A
  • Question : Inquiry related delivery from Xii****Apr 18, 2019

    Self collect today ?

    Answer : [Re] Inquiry related delivery from Xii****

    Dear customer, sorry to inform that there’s no self collection and we only provide courier delivery service. Thanks for your support.

  • Question : Inquiry for the item from syl****Mar 24, 2018

  • Question : Do you have stock now?Mar 23, 2018

    Do you have stock now? If I order today, when can I receive?

    Answer : [Re] Do you have stock now?

    Dear customer, the stocks will be arrived by mid April or earlier. Thanks for your support.

  • Question : Inquiry for the item from nik****Mar 11, 2018

    Please advise if the product is authentic & the expiry date. Thanks!

    Answer : [Re] Inquiry for the item from nik****

    Dear customer, it is authentic and the expiry is in Year 2020. Thanks.

SALE $13.90/-!!! MUSTELA Gentle Cleansing Gel 500ml Baby n Maternity Care 90% natural ingredients
SALE $13.90/-!!! MUSTELA Gentle Cleansing Gel 500ml Baby n Maternity Care 90% natural ingredients
Item Q&A
(Japan Version) SHISEIDO FINO PREMIUM TOUCH PENETRATING HAIR MASK(230G) TIMESALE !!! LATEST STOCKS!
(Japan Version) SHISEIDO FINO PREMIUM TOUCH PENETRATING HAIR MASK(230G) TIMESALE !!! LATEST STOCKS!
Item Q&A
  • Question : Inquiry related delivery from Lim****Mar 06, 2019

    Hi,Can self collect?

    Answer : [Re] Inquiry related delivery from Lim****

    Dear customer, sorry to inform that there’s no self collection. Qxpress courier service will deliver the item to your doorsteps. Thanks.

  • Question : Another version name?Mar 06, 2018

    Hi seller,
    I saw another for Fino hair mask call as Fino Premium Touch hair mask, are they the same?

    Answer : [Re] Another version name?

    Dear customer, if packaging is the same will be the same item. Thanks.

    Question : [Re] Another version name?

    Hi,
    Penetration Essence hair mask packaging is darker red color whereas Premium touch hair mask is in red packaging

    Answer : [Re] Another version name?

    You may consult that seller for their product. Thanks.

    Question : [Re] Another version name?

    Are you not the seller since you represent Shiseido in selling this product?
    Please also check if there is chemical in this product, thank you

    Answer : [Re] Another version name?

    Dear customer, we imported only this item for sale.
    The following is the full ingredients for Shiseido Fino Premium Touch Penetrating Hair Mask 230g :
    Water, sorbitol, dimethicone, hydrogenated rapeseed alcohol, isopentyldiol, behentrimonium chloride, aminopropyl dimethicone, hydroxypropyl arginine lauryl/myristyl ether hci, stearyl dihydroxypropyldimonium oligosaccharides, glutamic acid, steartrimonium chloride, trehalose, squalene, peg-90m, pca, phytosteryl/octyldodecyl lauroyl glutamate, polyquaternium-64, royal jelly extract, isopropyl alcohol, cetyl alcohol, octyldodecanol, alcohol, propylene glycol, butylene glycol, silica, bht, tocopherol, phenoxyethanol, sodium benzoate, fragrance, yellow 6.

    Thank you.

  • Question : Inquiry for the item from jes****Dec 19, 2017

    Hi, is this suitable for permed hair to maintain curls?

    Answer : [Re] Inquiry for the item from jes****

    Dear customer, it helps to strengthen, repair and nourish perm hair. Thanks for your support.

  • Question : Inquiry from rob****Sep 14, 2017

    Hi.can I check do u have ready stock in spore.the shisedo fino premium touch.can I have 2?and can I self collect in spore?

    Answer : [Re] Inquiry from rob****

    Dear customer, we have ready stocks but don't have self-collection. And Qxpress courier will deliver the item to your shipping address. Thank you.

  • Question : Inquiry for the item from Vik****Jun 10, 2017

    This hair Shiseido mask still have stock?

    Answer : [Re] Inquiry for the item from Vik****

    Dear customer, we have ready stocks for this item. Thanks for your support:)

+View all Notice, FAQ, Q&A >>
Australian Creams/Lanolin Oil/Moisturising Cream/Vitamin E
Australian Creams/Lanolin Oil/Moisturising Cream/Vitamin E
Item Q&A
  • Question : Inquiry for the item from jas****Dec 31, 2018

    When is the expiry date ?

    Answer : [Re] Inquiry for the item from jas****

    Dear customer, the expiry date is Year 2020. Thank you.

  • Question : Inquiry for the item from dia****Dec 05, 2018

    hi is it suitable for kids with eczema? can it be applied on kids face as well?
    thanks.

    Answer : [Re] Inquiry for the item from dia****

    Dear customer, it can be apply but just test a bit on the skin for first time user. Please stop to apply further if your kids are not suitable to use it. Thank you.

RapidLash Eyelash n Eyebrow enhancing serum 3ml!
RapidLash Eyelash n Eyebrow enhancing serum 3ml!
Item Q&A
  • Question : Inquiry for the item from MsK****Nov 12, 2018

    Hi Seller,

    the item still have stock?
    thanks

    Answer : [Re] Inquiry for the item from MsK****

    Dear customer, we have ready stocks for this item. Thank you.

  • Question : Inquiry for the item from che****Oct 02, 2018

    Hi, may i know if this product is 100% authentic?

    Answer : [Re] Inquiry for the item from che****

    Dear customer, this is authentic product. Thank you.

    Question : [Re] Inquiry for the item from che****

    May i know the expiry date?

    Answer : [Re] Inquiry for the item from che****

    The expiry is in Year 2020. Thank you.

  • Question : Inquiry for the item from sil****Sep 18, 2018

    Hi, is this original product? Thank you

    Answer : [Re] Inquiry for the item from sil****

    Dear customer, the product is original. Thanks.

  • Question : StockAug 07, 2018

    Hi Seller, may I know if you hv the stock on hand before I make the payment. Thanks. Hope you reply soon!

    Answer : [Re] Stock

    Dear customer, we have just out of stocks at the moment and new stocks will be arriving around end August. Thanks for your support:)

    Question : [Re] Stock

    Oic..kay..noted with thanks.

    Answer : [Re] Stock

    Thank you and have a Happy National Day!

    Question : [Re] Stock

    Thanks..sorry juz saw ur msg..haha..same to you!

    Answer : [Re] Stock

    Hi Seller, are we able to make a prepayment for serum??

    Question : [Re] Stock

    Dear customer, you may place order first and we will ship out the item immediately when received the stocks. Thanks for your support:)

    Answer : [Re] Stock

    Oh Kay. Many Thanks, Seller.

    Question : [Re] Stock

    You are welcome:)

    Answer : [Re] Stock

    Hi Sis, I've placed the order..2 boxes RapidLash Eyelash enhancing serum.

    Order No: 269897660 (2 Sticks)

    Thanks.

    Question : [Re] Stock

    Please send them to me once ur receive the Aug batch's stock! Many Thanks

    Answer : [Re] Stock

    Hi Sister, Please kindly send the eyelash enhancing serum not the eyebrow 1 ya! Hee..hee..Thanks

    Question : [Re] Stock

    Dear customer, the item is the same as the listing pic. We will ship out once received the stocks. Thanks for your support:)

    Answer : [Re] Stock

    Thanks. Hope I can receive them soon!

    Question : [Re] Stock

    Thank you:)

    Answer : [Re] Stock

    Hi Seller, I've received both items. Ermm..may I know when is it expired? As it stated only MFG date on Oct 17. Almost a year..is it safe to be used?? Thanks

    Question : [Re] Stock

    Dear customer, these are new arrival items and the expiry is Oct 2020. Thank you:)

    Answer : [Re] Stock

    Oh..kay..Thankiew, Seller!

    Question : [Re] Stock

    Welcome and have a nice day!

    Answer : [Re] Stock

    Thanks. Same to you!

    Question : [Re] Stock

    Thank you for your support:)

  • Question : Inquiry for the item from peh****Jul 30, 2018

+View all Notice, FAQ, Q&A >>
koogis Breast Enlargement Essential Oils
koogis Breast Enlargement Essential Oils
Item Q&A
  • Question : Item labelling on packaingAug 08, 2018

  • Question : Country of origin and ingredientsJul 24, 2018

    Hi, may i know the country of origin and ingredients. Thanks

    Answer : [Re] Country of origin and ingredients

    Dear customer, the item is from China. Product ingredients : Pueraria Lo Bata, Cananga O Dorata, Oenoth Era Biennis. Thanks.

  • Question : Inquiry for the item from sha****Jun 27, 2018

    Can dont indicate the item outside the packaging?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer, please state the request at the remarks column when you place order. Thank you.

    Question : [Re] Inquiry for the item from sha****

    Ok

    Answer : [Re] Inquiry for the item from sha****

    Thank you for your support.

    Question : [Re] Inquiry for the item from sha****

    I have placed my order ..please take note.thx

    Answer : [Re] Inquiry for the item from sha****

    Order no.262958746

    Question : [Re] Inquiry for the item from sha****

    Dear customer, we have noted. Thank you.

  • Question : Authentic?Oct 08, 2017

    Is it authentic?

    Answer : [Re] Authentic?

    Dear customer, it's authentic and is one of our hot selling product. Thank you.

KOOGIS MOISTURISING EYE CREAM 20G
KOOGIS MOISTURISING EYE CREAM 20G
Item Q&A
  • Question : KOOGIS MOISTURISING EYE CREAM 20GJul 20, 2018

    Hi, is this item original?

    Answer : [Re] KOOGIS MOISTURISING EYE CREAM 20G

    Dear customer, the item is original. Thanks.

KEVIN老师推荐 Sofina Primavista Ange Long Keep Base UV SPF25 PA++ Made in Japan
KEVIN老师推荐 Sofina Primavista Ange Long Keep Base UV SPF25 PA++ Made in Japan
Item Q&A
  • Question : Inquiry for the item from cyn****Jul 02, 2018

    Hi Seller,
    May i know the expiry date for Long Keep Base SPF25?

    Answer : [Re] Inquiry for the item from cyn****

    Dear customer, the expiry date is in Year 2022. Thank you.

  • Question : Inquiry for the item from yms****Jun 27, 2018

    hi seller, may j know the manufacturing date of the keep base spf 15 normal to dry?

    Answer : [Re] Inquiry for the item from yms****

    Dear customer, the manufacturing date is in year 2017. Thank you.

  • Question : Inquiry for the item from wan****May 25, 2018

    Is the product made in Taiwan or Japan?

    Answer : [Re] Inquiry for the item from wan****

    Dear customer, it is from Taiwan. Thank you.

  • Question : Stock for Long Keep BaseMay 08, 2018

    Dear Seller

    Please advise when the stock for Long Keep Base be in? Thank you.

    Answer : [Re] Stock for Long Keep Base

    Dear customer, the new stocks will be likely to be arrived by end May. Thank you for your support.

  • Question : Inquiry for the item from tgl****Apr 23, 2018

    Hi, can i know the expiry date(month & year) for Sofina Long Keep Base UV SPF35 PA++(normal - oily skin)
    Thanks.

    Answer : [Re] Inquiry for the item from tgl****

    Dear customer, these are new arrival stocks and is 3 years expiry. Thank you.

+View all Notice, FAQ, Q&A >>
KERATIN DE LUXE PREMIUM Series HAIR TREATMENT OIL 100ml|SALE $18.90/-! Hair Shampoo Conditioner
KERATIN DE LUXE PREMIUM Series HAIR TREATMENT OIL 100ml|SALE $18.90/-! Hair Shampoo Conditioner
Item Q&A
  • Question : Inquiry for the item from blu****May 02, 2018

    Hi boss,please kindly alter the selection list as none is not applicable for selection...I want to select the oil and shampoo only...ThAnks

    Answer : [Re] Inquiry for the item from blu****

    Dear customer, we have edited the option and you may proceed to choose the none option. Thanks for your support.

    Question : [Re] Inquiry for the item from blu****

    By the way,what's the expiry dates?

    Answer : [Re] Inquiry for the item from blu****

    The expiry date is in Year 2019. Thank you.

    Question : [Re] Inquiry for the item from blu****

    Sorry boss,which month in 2019?

    Answer : [Re] Inquiry for the item from blu****

    Dear customer, shampoo is on June 2019 and hair treatment oil is on August 2019. Thanks.

koogis Leg Slim/Waist Slim
koogis Leg Slim/Waist Slim
Item Q&A
  • Question : IngredientsApr 23, 2018

    Hi seller, Can I have the full list of ingredients? Thanks.

    Answer : [Re] Ingredients

    Dear customer, sorry to inform that we don’t have it. Thanks.

  • Question : Inquiry for the item from sum****Apr 07, 2018

    Hello just ordered this. Am wondering how to go about using it.

    Answer : [Re] Inquiry for the item from sum****

    Dear customer, please apply an adequate amount on both legs and massage it after bathed at nite. Thank you for your purchase.

  • Question : Inquiry for the item from tal****Apr 03, 2018

    May I know when expiry date for waist? Thanks

    Answer : [Re] Inquiry for the item from tal****

    Hi year 2020

  • Question : Inquiry for the item from nur****Mar 04, 2018

    Hi is this authentic?

    Answer : [Re] Inquiry for the item from nur****

    Dear customer, the product is authentic. Thank you.

    Question : [Re] Inquiry for the item from nur****

    noted thank you

    Answer : [Re] Inquiry for the item from nur****

    Welcome:)

CHEAPEST PRICE!Buy 10 FREE 1 random Korea Bikit Guard Insect Repellent clip type
CHEAPEST PRICE!Buy 10 FREE 1 random Korea Bikit Guard Insect Repellent clip type
Item Q&A
  • Question : Item not receivedApr 05, 2018

    Dear Beebeauty,

    I'm writing to enquire on the shipping status as I have not receive the item yet. Appreciate your assistant. Thank you

    251314583

    Answer : [Re] Item not received

    Hi pls wait n check letterbox

  • Question : Inquiry for the item from ngc****Aug 09, 2017

    May i know Poli Bikit Guard made in which country???

    Answer : [Re] Inquiry for the item from ngc****

    Dear customer, it's from China. Thanks and Happy National Day!

  • Question : Korea bikit guard all leakingSep 30, 2016

    Hi , my order no 188694567 and 188694568

    Answer : [Re] Korea bikit guard all leaking

    Dear customer, item can be exchanged when it is not open yet. You may send it back to us for exchange. Thank you.

  • Question : Korea bikit guard all leakingSep 30, 2016

    Hi, brought 4 bikit guard all leaking hope seller can exchange or refund

    Answer : [Re] Korea bikit guard all leaking

    Dear customer, can we know the order no?
    The guard clips are enclosed in a plastic zipper bag only and a nano encapsulated wall controls the natural herbal oil release, without any on off switch button to control the release of herbal oil so we would seek for your kind understanding that it will definitely leak during delivery process. As the parcel went through Singpost mailing delivery and might have many big and small parcels stacks together may cause the leakage too. Your kind understanding will be greatly appreciated. Thank you.

  • Question : Korea bikit guardSep 30, 2016

+View all Notice, FAQ, Q&A >>
WOWO SHAMPOO PURE GINGER ANTI HAIR LOSS
WOWO SHAMPOO PURE GINGER ANTI HAIR LOSS
Item Q&A
  • Question : No hologram, how to verifiy?Mar 14, 2018

    Since the only option available is to remove hologram, how to verify it's authentic? Any fake seller also can claim it;s authentic isn't it?

    Answer : [Re] No hologram, how to verifiy?

    The product is authentic. You may purchase it from those seller at usual price with hologram sticker. Thanks.

  • Question : Inquiry for the item from lin****Jan 22, 2018

    Hi can i check how big is the Shampoo bottle such as how much ml?? Thank you

    Answer : [Re] Inquiry for the item from lin****

    Dear customer, the WoWo Shampoo is 300ml. Thank you.

  • Question : Inquiry for the item from Csy****Jan 16, 2018

    I also received mine without the hologram. It's not trustworthy to buy from them as my friend told me a lot of china sellers start selling imitations in Singapore to earn more $.

    Answer : [Re] Inquiry for the item from Csy****

    Dear customer, please ensure that our product is authentic. Hologram was removed to protect the seller for the price selling. Thanks.

  • Question : QR CODE BEEN REMOVEJan 08, 2018

    I receive the product but the QR code have been remove. Kindly please advise the reason of the remove of the QR Code?

    Answer : [Re] QR CODE BEEN REMOVE

    Dear customer, there’s a term and conditions for buyer to agree when purchased the product. The hologram sticker has been removed to protect the seller for the price selling. If some buyer prefer to remain the hologram sticker will to purchase it at a higher price from other seller. The product is the same and authentic. Thank you for your purchase.

  • Question : Inquiry for the item from chi****Dec 13, 2017

    product original? made in where?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer, this product if from China. Thanks.

Japan Cosme No.1 Mask! Minon Amino Moist Mask -dries up fine lines and wrinkles highly moisturising
Japan Cosme No.1 Mask! Minon Amino Moist Mask -dries up fine lines and wrinkles highly moisturising
Item Q&A
  • Question : Quantity in a box ?Mar 06, 2018

    Hi Seller,

    How many pieces of facial masks packed in a box?

    Regards,
    Jas

    Answer : [Re] Quantity in a box ?

    Dear customer, there’s 4 pcs in a box. Thanks.

  • Question : Quantity in a box ?Mar 04, 2018

    Dear Seller,

    How many pieces of facial mask sheet in a box packing?

    Regards

    Answer : [Re] Quantity in a box ?

    Dear customer, there’s 4 pcs in a box. Thank you.

Blackmores Natural Vitamin E Cream 50g
Blackmores Natural Vitamin E Cream 50g
Item Q&A
  • Question : Inquiry for the item from amb****Feb 09, 2018

    Hi seller, what is the earliest delivery date? Can receive by 13 Feb since stated shipping date is 12 Feb? What is the item expiry date? Thanks.

    Answer : [Re] Inquiry for the item from amb****

    Dear customer, we have currently left 2 pcs stocks and the new stocks will be arriving after Chinese New Year. And the Singpost Normal Mail also slow in delivery due to festive season so we cannot guarantee that the item can be reached to you by 13/2. Thank you.