Q&A board

Q & A Lists
Item Question & Answer
★3rd Restocked☆24H-48H DELIVERY★Perfect Fit Banding Pants ver.9 (JEAN) C082419
★3rd Restocked☆24H-48H DELIVERY★Perfect Fit Banding Pants ver.9 (JEAN) C082419
Item Q&A
  • Question : Inquiry for the item from kai****Apr 13, 2019

    What colour is this? I thought this is light blue. But when I order blue came instead.
    Just want to make sure if I order Iight blue, blue font come again. I see a few other reviews their light blue seems to be blue.

    Answer : [Re] Inquiry for the item from kai****

    Thank you for your order. It is a curtain color. It is correct that you received it on your order.

    Question : [Re] Inquiry for the item from kai****

    So the above is called curtain colour? Will there be more of this, curtain colour stock? Thanks.. Appreciate yr help.

    Answer : [Re] Inquiry for the item from kai****

    Your products are color-coded.

    Question : [Re] Inquiry for the item from kai****

    I see. Then I guess it is light blue. I ordered light blue but I got a blue. No worries.

  • Question : Inquiry for the item from klo****Apr 18, 2019

  • Question : Inquiry for the item from yap****Apr 18, 2019

    When will light blue or greyish blue for size m be restock.

    Answer : [Re] Inquiry for the item from yap****

    Thank you for your interest in your product. It is a delayed arrival. It takes about two weeks to arrive. Please wait a little ^^ Thank you.

  • Question : Inquiry for the item from eli****Apr 18, 2019

    When will u restocked the item? I need size L bluish black Color. Pls inform me if available. Thank u.

    Answer : [Re] Inquiry for the item from eli****

    Hello you ^ ^ It will take about two weeks. Please wait a moment Please look forward to it, thank you.

  • Question : Inquiry for the item from Chr****Apr 13, 2019

    Hi, I like to order L size but only left blue color. When will stock for other colors come back again?

    Answer : [Re] Inquiry for the item from Chr****

    Thank you for your attention. However, it will be stocked next week or next week because it is out of stock. I would appreciate if you could wait a little longer.

    Question : [Re] Inquiry for the item from Chr****

    Thank you for your reply, will wait till next week. Is this item shipped from Singapore or Korea?

    Answer : [Re] Inquiry for the item from Chr****

    Thank you for waiting.
    This item wlii shipped from Korea.

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[CANMART] PERFECT FIT Slacks ver.6 _Free shipping_MA01073
[CANMART] PERFECT FIT Slacks ver.6 _Free shipping_MA01073
Item Q&A
  • Question : Inquiry for the item from ace****Apr 10, 2019

    Hi, Seller can I return exchange. Cos too big for me. Thanks

    Answer : [Re] Inquiry for the item from ace****

    Can i change size

    Question : [Re] Inquiry for the item from ace****

    Customer I want to exchange in any size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    I wan change to a size

    Question : [Re] Inquiry for the item from ace****

    I wan change to a size

    Answer : [Re] Inquiry for the item from ace****

    S size.

    Question : [Re] Inquiry for the item from ace****

    The goods must be sent to us first.

    Answer : [Re] Inquiry for the item from ace****

    How to send

    Question : [Re] Inquiry for the item from ace****

    Post

    Answer : [Re] Inquiry for the item from ace****

    What size do you want to exchange?

    Question : [Re] Inquiry for the item from ace****

    Msize change to s size

    Answer : [Re] Inquiry for the item from ace****

    The same color?

    Question : [Re] Inquiry for the item from ace****

    Ya, same color. Only change size. M size change to s size. Thanks

    Answer : [Re] Inquiry for the item from ace****

    Hi, can change or not

    Question : [Re] Inquiry for the item from ace****

    Customer is possible. Items Can you send it to us? Is it okay to pay the replacement shipping cost to the customer?

    Answer : [Re] Inquiry for the item from ace****

    How Much Shipping Cost. thanks

  • Question : Inquiry for the item from fat****Apr 16, 2019

    Hi, what's the difference between A and B type?

    Answer : [Re] Inquiry for the item from fat****

    Hello you ^ ^ difference in length. Thank you.

  • Question : Inquiry for the item from 238****Apr 15, 2019

    I am interested to buy the above, but not sure whether to buy M & L size. For jeans, I bought L size. My size is 84(bust),74(Waist), 95 cm(Hip).

    Answer : [Re] Inquiry for the item from 238****

    Customer hi ^^ I recommend size L for a 29 inch waist. The size varies depending on the body shape. So the recommended size may not be right. Thank you for your understanding. Please check the CM size chart below and purchase.

    Question : [Re] Inquiry for the item from 238****

    Order Summary (Date : Apr 15, 2019 / Cart no. : 126352074)
    Dear Seller,
    I refer to your email and my order dated 15/04/19, is it possible for you to ship my order size from M to L instead.?

    Regards

    Answer : [Re] Inquiry for the item from 238****

    Sorry for your patronage. It is difficult to change the size so please re-order after cancellation

  • Question : Inquiry for the item from ahj****Apr 13, 2019

    Hi seller,

    you say the size chart is in cm, how can it be?
    the hip if 38 inch already 92cm. your size chart is from do not have this size at all.

    i am 160cm 26inch waist and 38inch hip. what size can i wear?

    Answer : [Re] Inquiry for the item from ahj****

    Your size table below is one-sided CM. The waist is 26 inches in model size. The model wears S size. If the hip is large, M size is recommended, if not, S size recommended. Size can vary depending on body shape, so it is difficult for us to get exact size guide.

    Question : [Re] Inquiry for the item from ahj****

    I see.thanks i kno wat u mean now.i will check again.

    Answer : [Re] Inquiry for the item from ahj****

    Thank you ^^ Have a nice day ^^

  • Question : Inquiry for the item from wan****Apr 14, 2019

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[CANMART]소이린넨티셔츠 C042423
[CANMART]소이린넨티셔츠 C042423
Item Q&A
[CANMART] BONNIE SLEVELESS _ free _C051051
[CANMART] BONNIE SLEVELESS _ free _C051051
Item Q&A
  • Question : Inquiry for the item from jac****Apr 17, 2019

    Hi seller,
    Do you have BLUE for this Bonnie sleeveless shirt?

    Answer : [Re] Inquiry for the item from jac****

    I'm so sorry.BLUE is sold out.

  • Question : Inquiry for the item from lia****Oct 10, 2018

    Is the beige colour going to be in stock again?

    Answer : [Re] Inquiry for the item from lia****

    No, I'm sorry,

  • Question : Inquiry for the item from tra****Oct 01, 2018

    What material is the tshirt? 100% cotton?

    Answer : [Re] Inquiry for the item from tra****

    Hello you ^^ Poly 65% ​​Rayon 30% Span 5%.

  • Question : Inquiry related delivery from pon****Sep 27, 2018

  • Question : Inquiry related delivery from phy****Sep 25, 2018

    Order # 121578491

    Ordered on 20/9/18. Shipped out on 21/9/18. After 3 days, tracking details still not available. Please advise on shipping status.

    Answer : [Re] Inquiry related delivery from phy****

    Thank you for your time ^ ^ Thank you for your order. SGP137425866 The courier number. It is overseas shipping. It takes time. Thank you for your understanding.

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[CANMART] C030452 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C030452 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from cla****Apr 14, 2019

    Hi is this knit material?

    Answer : [Re] Inquiry for the item from cla****

    rayon, 50% polyester 25% nylon 15% acrylic 10%

[CANMART] C070249 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C070249 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
[CANMART] Best Pants Collection
[CANMART] Best Pants Collection
Item Q&A
  • Question : Inquiry for the item from ong****Apr 09, 2019

  • Question : Inquiry for the item from Noo****Apr 06, 2019

  • Question : Inquiry for the item from lim****Feb 14, 2019

    hi when will u stock up on the red and khaki linen shorts?

    thanks

    Answer : [Re] Inquiry for the item from lim****

    Want to buy?

    Question : [Re] Inquiry for the item from lim****

    yes. What are the measurements for waist and length? Cos very hard to see on the description (words are very small)

    Answer : [Re] Inquiry for the item from lim****

    Please refer to size chart below

  • Question : Inquiry for the item from ser****Jan 08, 2019

  • Question : Inquiry for the item from twa****Jan 05, 2019

    Hi seller,
    Are the measurements in cm or inch?
    Please advise, thanks.

    Answer : [Re] Inquiry for the item from twa****

    cm

[CANMART] CLEARANCE COLLECTION_shipping from Singapore
[CANMART] CLEARANCE COLLECTION_shipping from Singapore
Item Q&A
  • Question : 상품 관련 Jin****님의 문의입니다.Apr 10, 2019

    Hi May I know when will have stock Holocaust bending culottes pants?

    Answer : [Re] 상품 관련 Jin****님의 문의입니다.

    Hello you ^ ^ I can not understand your words. Are you asking if you are going to sell again?

    Question : [Re] 상품 관련 Jin****님의 문의입니다.

    will you be restocking Holic Banding Culottes Pants_ item again?

    Answer : [Re] 상품 관련 Jin****님의 문의입니다.

    Hello you ^ ^ Sorry. Products are out of stock. It is confirmed that it is no longer sold. We sell a lot of more beautiful items. Please purchase frequently ^^ Thank you.

  • Question : Inquiry for the item from yok****Apr 10, 2019

    Hi will you be restocking on this item again?

    Answer : [Re] Inquiry for the item from yok****

    Thank you for your attention. However, it can not be put on. sorry. I will sell more pretty items. Use it a lot in the future.

  • Question : 상품 관련 Jin****님의 문의입니다.Apr 07, 2019

    Hi May I know when will have stock culottes pants?

    Answer : [Re] 상품 관련 Jin****님의 문의입니다.

    바지 너무 편하고 좋은데 언제쯤 재입고 될까요??

    Question : [Re] 상품 관련 Jin****님의 문의입니다.

    Holic Banding Culottes Pants_ C080236

    Answer : [Re] 상품 관련 Jin****님의 문의입니다.

    It is difficult to wear your own. sorry. Please expect to sell better products ^ ^

  • Question : Inquiry for the item from qmy****Feb 24, 2019

    Hi May I know when will have stock for ivory culottes pants?

    Answer : [Re] Inquiry for the item from qmy****

    I have uploaded the quantity of your ivory color ^ ^ Please purchase

  • Question : Inquiry related delivery from fos****Jan 11, 2019

    Hi, my order no. is 285770089. I ordered on 13 Dec 18 but I have not received my item. This item is supposed to be shipped from Singapore so I think it should not take so many weeks to reach me since I am located in Singapore. If it is not going to reach me soon, can you cancel and refund?

    Answer : [Re] Inquiry related delivery from fos****

    Sorry for your patience. I'm really sorry. PQ100128801SG I have re-shipped today, I think there's a problem with shipping. sorry. If you wait a little, you can get the goods again.

    Question : [Re] Inquiry related delivery from fos****

    Thanks for your response.
    May I know where you are sending out from (Singapore or Korea) and what is the estimated waiting time?

    Answer : [Re] Inquiry related delivery from fos****

    It is shipped out of the sinker pole. Please wait a little.

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[CANMART] MA02274 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] MA02274 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
[CANMART] C030451 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C030451 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
[CANMART] Rose Two-tone Top/ Cardigan_made in Korea_free shipping_C011733
[CANMART] Rose Two-tone Top/ Cardigan_made in Korea_free shipping_C011733
Item Q&A
  • Question : Inquiry for the item from gue****Apr 06, 2019

    Hi, tried to order. There was no option for size. Under type, there is only "free". Just want to check with you whether this cardigan is now only available in free size?

    Answer : [Re] Inquiry for the item from gue****

    We sell only free size.

  • Question : Inquiry for the item from lin****Mar 12, 2019

    Hi, where is the selection for the cardigan. Are they sold separately from the blouse?

    Answer : [Re] Inquiry for the item from lin****

    Customer hi ^^ It is sold separately. https://www.qoo10.sg/g/588370116 Please purchase ^^

  • Question : How n where can I indicate the desire size.Mar 27, 2018

    Hi Seller,

    I wanted to Oder the Tee but unable to select the desire size.

    Waiting for your advise.

    Thanks & regards,
    Chua

    Answer : [Re] How n where can I indicate the desire size.

    Hello you ^ ^ What size are you requesting?

    Question : [Re] How n where can I indicate the desire size.

    Hi Seller,
    My height is 157 cm, shoulder is 42 cm & burst is 90 cm so size 66 is it ok for me.

    Please advise.

    Thanks,
    Chua

    Answer : [Re] How n where can I indicate the desire size.

    This item is recommended to 55 size

  • Question : Inquiry for the item from Jus****Mar 20, 2018

    Hi... When will you have stock of PINK colour slacks?

    Thanks

    Answer : [Re] Inquiry for the item from Jus****

    Sewing Belt C011584 is a commodity. QOO10 does not sell.

  • Question : Order No. 248460965 and Tracking No. SGP130524774Mar 10, 2018

    Hi, I received a call from the delivery guy on 8th Mar to deliver the item in the morning. I had told the guy that unfortunately they are no one at home during working hours except in the evening and on weekends. Sad to feedback that until now there are no news from the delivery side at all. Could you please check? Thank you.

    Answer : [Re] Order No. 248460965 and Tracking No. SGP130524774

    Hi, FYI - just received the item.

    Question : [Re] Order No. 248460965 and Tracking No. SGP130524774

    Thank you very much ^ ^ I am glad.

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[CANMART]키작아도괜찮진5탄(8.5부) MA03212
[CANMART]키작아도괜찮진5탄(8.5부) MA03212
Item Q&A
  • Question : Inquiry related delivery from kop****Apr 04, 2019

[CANMART] C022709 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C022709 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from 242****Apr 04, 2019

  • Question : Inquiry for the item from cha****Mar 23, 2019

[CANMART] C022023 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C022023 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from 246****Mar 31, 2019

  • Question : Inquiry for the item from yyv****Mar 01, 2019

    Is it real 2 pcs or fake 2 pcs?
    Can I have measurement in english?

    Answer : [Re] Inquiry for the item from yyv****

    It is difficult to understand your inquiry. Please leave an accurate inquiry.

[CANMART] Lace Blouse_ Pure Blouse_C121930 Kor
[CANMART] Lace Blouse_ Pure Blouse_C121930 Kor
Item Q&A
  • Question : Inquiry for the item from tan****Mar 28, 2019

  • Question : Inquiry from cat****Feb 07, 2019

    What is the actual size for this, I’m XL, able to fix in

    Answer : [Re] Inquiry from cat****

    Hello to you ^^ Please check below the CM size of the section size Please let me know the waist size of the pants you usually wear. I will be happy to help you again.

[CANMART]연꽃트임팬츠 C071711
[CANMART]연꽃트임팬츠 C071711
Item Q&A
  • Question : Inquiry for the item from hel****Mar 26, 2019

    The measurement for hip and waist are circumference or side to side (half circumference? My waist is 80cm, can fit?

    Answer : [Re] Inquiry for the item from hel****

    If you fit the waist size XL size is recommended. The size differs depending on the body shape. Please check and order the size section CM below.

[CANMART] C022819 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C022819 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
[CANMART] Perfect Fit Banding Casual Pants(Cottion) Ankle Detail  / C011414
[CANMART] Perfect Fit Banding Casual Pants(Cottion) Ankle Detail / C011414
Item Q&A
  • Question : Inquiry for the item from Dan****Mar 17, 2019

  • Question : Inquiry for the item from ora****Feb 28, 2019

    Hi my waist is 87cm and hip is 100cm. Which size should i get or its not suitable for me?

    Answer : [Re] Inquiry for the item from ora****

    Your sorry. There is no suitable size for you, sorry.

  • Question : Inquiry for the item from 201****Jan 24, 2019

    Hi seller,

    How came the 30% voucher can't be use?please advice

    Answer : [Re] Inquiry for the item from 201****

    Customer Hello ^^ Coupons are available for discounted merchandise.

    Question : [Re] Inquiry for the item from 201****

    Cant apply have problem with the system..can u give me discount?

    Answer : [Re] Inquiry for the item from 201****

    You must apply it yourself. sorry .

[made by CANMART] Perfect leggings _ C082742
[made by CANMART] Perfect leggings _ C082742
Item Q&A
  • Question : Inquiry for the item from syn****Mar 15, 2019

  • Question : Inquiry for the item from syn****Nov 07, 2018

    I am 155cm. Is short length good for me?

    Answer : [Re] Inquiry for the item from syn****

    We recommend your short length. Please check the size of the president at the bottom ^^

    Question : [Re] Inquiry for the item from syn****

    I just placed order# 282555590. Please help to ship at soonest possible. I will get more if everything ok for my travel soon. Thanks!

    Answer : [Re] Inquiry for the item from syn****

    Your customer started shipping this afternoon.

  • Question : can keep warm?Sep 22, 2018

    hi seller,

    the material can keep warm for winter?

    Answer : [Re] can keep warm?

    Your order is available in spring or autumn. It is cold in winter.

[CANMART] MODOO TEE_for everyone_2 size_C060417
[CANMART] MODOO TEE_for everyone_2 size_C060417
Item Q&A
  • Question : Inquiry from ebl****Mar 05, 2019

    Hi seller, i ordered 3 items but why the 20% voucher couldn't work? I couldn't apply it... :(

    Answer : [Re] Inquiry from ebl****

    Sorry for your patronage. Event specials sale products are hard to apply coupons. I will repay you at a better price.

    Question : [Re] Inquiry from ebl****

    Thank you so much for the reply! I ordered 3 of the blouses already :)

    Answer : [Re] Inquiry from ebl****

    Thank you very much ^^

  • Question : Inquiry for the item from Wen****Feb 17, 2019

    Hi my chest size is ard 85 to 86cm. May I know what size should I choose.

    Answer : [Re] Inquiry for the item from Wen****

    Hello you ^ ^ Please refer to size chart below.

  • Question : Inquiry for the item from gra****Jan 14, 2019

    Hi, what is the different between free size and 2L. Thank u

    Answer : [Re] Inquiry for the item from gra****

    The difference in size. Large size is large.

  • Question : RestockOct 04, 2018

    Will you restock the pink colour? If yes, when?

    Answer : [Re] Restock

    Your stock is out of stock. Sales progress is difficult.

[CANMART] C011730 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C011730 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from tan****Mar 05, 2019

    Hi I tried to purchase this item with your shop coupon of 20% discount but cannot deducted during checkout.
    Please advise.

    Answer : [Re] Inquiry for the item from tan****

    Sorry for your patronage. I can not apply the deal discount.

[CANMART] C021413 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C021413 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
[CANMART] MA01162 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] MA01162 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from dor****Feb 26, 2019

[CANMART] C013018 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
[CANMART] C013018 Korean Premium Women Fashion Shop / Resonable Price / Dress / Blouse / S
Item Q&A
  • Question : Inquiry for the item from 238****Feb 26, 2019

    Hi Seller,

    Does the skirt come with lining?

    Regards

    Answer : [Re] Inquiry for the item from 238****

    Lining is attached.