Q&A board

Q & A Lists
Item Question & Answer
CNP Laboratory Hydrogel Eye Lifting Patch (4 Sets)
CNP Laboratory Hydrogel Eye Lifting Patch (4 Sets)
Item Q&A
  • Question : Inquiry for the item from teo****Oct 13, 2018

    Hi..when is the latest expiry date you have for this product?thanks

    Answer : [Re] Inquiry for the item from teo****

    Dear customer, current next earliest expiry date is until 2020. We have a strict first-in first-out policy and do not accomodate to late expiry requests.

  • Question : Inquiry for the item from tor****Dec 05, 2017

    Hi may i know the expiry date?

    Answer : [Re] Inquiry for the item from tor****

    Dear buyer,
    The expiry date for this item is on 8th May 2020. Thanks.

  • Question : Inquiry for the item from pea****Jun 23, 2017

    For the moisturizing travel kit, may I know the expiry date for the 2 items?

    Answer : [Re] Inquiry for the item from pea****

    Dear customer,

    For the travel kit item, both expires on 2019. Thank you.

    Question : [Re] Inquiry for the item from pea****

    Hi, i received the items already.
    The mask trial set, sos mask expiring on july 26th, power brightening mask exp on decemebr 2017..
    For the moisturizing travel kit, only the peeling booster has expiry date. the moisturizer batch code is DFR. Can you please help me check what is the expiry date?

    Answer : [Re] Inquiry for the item from pea****

    Dear Customer,

    Thank you for the purchase. There are no expiry date printed on the dual-balance waterlock moist cream but please rest assure that it is a new batch that we have just imported. However, please use it within 2 years from the date of purchase.

  • Question : Inquiry for the item from lin****Jun 28, 2017

    Who are your trying to kid? Ask anyone is Aug 2017 end of the year? I demand a refund for those expiring in Aug 2017. Dishonesty does not pay. I have filed a complaint. This is not the roight way to do business.

    Answer : [Re] Inquiry for the item from lin****

    Dear buyer
    Our sincere apologies for the poor shopping experience. There should have been an inventory mix-up as the bulk of stocks provided for this sale were supposed to be starting December 2017.
    We understand that you have submitted for a refund claim with the Qoo10 Customer Service Team and are currently in the process of proceeding with your refund.

  • Question : Inquiry for the item from lin****Jun 27, 2017

    According to your reply the earliest expiry date is Dev 2017. I received 6 boxes today: 3 boxes expire in Aug 2017 2 boxes expire in Oct 2017 only 1 box expires in Dec 2017!

    I demand a refund for 5 boxes.

    Answer : [Re] Inquiry for the item from lin****

    Dear customer,

    From the SS you've send is from Novemeber 2016, we did state at our listing that we are doing a clearance sales. Thus one for one, and we did indicate that all products are expiring end of this year. Hope to get your understanding regarding this issue. Thank you

+View all Notice, FAQ, Q&A >>
CNP Laboratory Invisible Peeling Cleansing Gel (150ml)
CNP Laboratory Invisible Peeling Cleansing Gel (150ml)
Item Q&A
  • Question : Inquiry for the item from lyn****Jul 11, 2018

    Expiry date?

    Answer : [Re] Inquiry for the item from lyn****

    Dear Lyn, the expiry of this product is Feb 2021. Thank you!

  • Question : Auction WonOct 20, 2016

    Hi,

    I had won the masks auction. Are you able to consolidate the masks and send them to one address?

    Answer : [Re] Auction Won

    Dear customer,

    Please let us have your order numbers so we can consolidate the orders.

    Regards,
    CNP team

    Question : [Re] Auction Won

    Hi,

    Please let me have your email address and I'll email you. Thanks

    Answer : [Re] Auction Won

    Dear customer,

    Please email to sales@cnpcosmetics.com.sg

    Regards,
    CNP team

    Question : [Re] Auction Won

    Hi,

    I had input an incorrect address when I made payment.

    Had emailed you the correct address. Please refer to email.

    My bid numbers are 211543334 and 211543333.

    Thank you.

    Answer : [Re] Auction Won

    Dear Janice,

    Can you please give us all the order or cart numbers as well? The system only allow us to see this information thus we will not be able to track your friends orders thru the bid number.

    Regards,
    CNP team

CNP Laboratory Sleeping Mask Trial Set 20ml (Peeling + Propolis + Mugener)
CNP Laboratory Sleeping Mask Trial Set 20ml (Peeling + Propolis + Mugener)
Item Q&A
  • Question : Inquiry for the item from lyn****Jul 11, 2018

    Expiry date for all 3?

    Answer : [Re] Inquiry for the item from lyn****

    Dear Lyn, the expiry for the 3 products are:
    - Propolis Deep Moisture Pack: Jan 2021
    - Mugener Deep Soothing Pack: Feb 2019
    - Peeling Cream Mask: Jan 2019

  • Question : Inquiry for the item from jtm****Jun 03, 2018

  • Question : The date on the tube is manufacturing or expiry date?Feb 05, 2018

    The date on the tube is manufacturing or expiry date?

    Answer : [Re] The date on the tube is manufacturing or expiry date?

    Dear buyer,
    The date printed on the tube is manufacturing date. Expiry date is 3 years from the manufacturing date. Thanks

    Question : [Re] The date on the tube is manufacturing or expiry date?

    Since each recommended to use 2-3 times per week and NOT simultaneously use all 3 product at the same time, Do I need to use finished one before i open the next tube? Or can I use per below:

    Propolis Deep Moisture Pack - Every Mon & Thurs
    Mugener Deep Soothing Pack - Every Tue and Fri
    Peeling Cream Mask - Every Wed and Sat
    Above arrangement can?

    Answer : [Re] The date on the tube is manufacturing or expiry date?

    Yes you can. If you follow the arrangement, you only need to apply small amount of the mask at thin layer on your face everynight.

  • Question : Inquiry for the item from tmy****Feb 05, 2018

    Can advise how to use the 3 items? It is for same purposes just for diff type if skin? When to use what? Or suppose to use all 3 the same time?

    Answer : [Re] Inquiry for the item from tmy****

    Dear buyer,

    Please see enclosed response,
    Propolis Deep Moisture Pack - Provides moisture to the skin and enhance skin resilience and barrier
    Mugener Deep Soothing Pack - To soothe heated or sensitive skin
    Peeling Cream Mask - For exfoliating overnight and whitening effect

    Recommended to use 2-3 times per week and NOT simultaneously use all 3 product at the same time.

  • Question : Can use on dry peeling skinFeb 02, 2018

    May I ask can this be used on dry peeling skin? Thanks

    Answer : [Re] Can use on dry peeling skin

    Dear buyer,
    May I know what is the dry peeling skin caused by?

    Question : [Re] Can use on dry peeling skin

    Its sensitive skin, maybe is the sun?

    Answer : [Re] Can use on dry peeling skin

    Dear buyer,
    For sensitive skin, you can use the mugener deep soothing pack because the product is to care for heated and sensitivity of the skin which supplies moisture into dry skin. This product is to be used last step of your skin care routine in the night and start off with a small amount of product to see if your skin suits the product or not.

    Alternatively, you may try our Aqua Soothing Gel Cream which is a moisturiser that is suitable for sensitive skin, also a product for after sun care which reduces the skin temperature by 4 degrees. It can also be used as a sleeping mask.

+View all Notice, FAQ, Q&A >>
CNP Laboratory Hydro Intensive Gentle Cleansing Foam (150ml)
CNP Laboratory Hydro Intensive Gentle Cleansing Foam (150ml)
Item Q&A
  • Question : ExpiryJul 11, 2018

    Expiry date?

    Answer : [Re] Expiry

    Dear Lut, expiry of this item is Feb 2019. Thank you!

  • Question : Inquiry for the item from alv****Jun 20, 2018

    Hi... will you be selling the moisurizer for this series (HYDRO INTENSIVE MOISTURIZER) on this platform?

    Answer : [Re] Inquiry for the item from alv****

    Dear buyer
    Thank you for your message! Yes, we do have it but it is currently out of stock for the Qoo10 site. You may wish to purchase direct from our website at www.cnpcosmetics.com.sg as there is a 30% storewide GSS sale ongoing right now.

  • Question : Inquiry related delivery from jot****Jul 07, 2017

    Hi I wanted to purchase the travel kit and hydro gentle cleanser. I clicked both delivery by Qexpress but wen I wanted to check out, the it shows $7.98 for the shipping for both items. For the travel kit it shows $3.99 Q express free delivery above $30. And for the hydro gentle cleanser, it shows $3.99 free delivery above $80. Can u charge 1 shipping cost since I'm buying 2 items? Or free delivery since both items add up to $30?

    Answer : [Re] Inquiry related delivery from jot****

    Dear customer,

    We have checked our system, there is some technical glitches on the promotion where there is free Qxpress Delivery above $30. This promotion should no longer be available. We have corrected the error and it should reflect free delivery above $80.
    As for free Qxpress Delivery, simply spend $80 for your total cart and choose normal singpost mail for the rest of the items. We will bundle all your items under one Qxpress Delivery.
    Thank you.

  • Question : Sample sizeNov 23, 2016

    Hi Seller

    Im interested to get this cleansing foam but do you sell the sample size or travel size without other products/sets in it?

    I have went online to request for samples but they only send the other 2 types of cleansing foam and not this.

    Please advise.

    Answer : [Re] Sample size

    Dear buyer,

    You may get the Hydro Intensive 4 in 1 Travel set, it contains miniature for the cleanser.

    Regards,
    CNP team

  • Question : Expiry dateAug 17, 2016

    Hi would like to know what is the expiry date for this product

    Answer : [Re] Expiry date

    Dear Customer, Thank you for your message! The product expires on the 23rd of June 2018. (:

CNP Laboratory A-Clean Purifying Foaming Cleanser (150ml)
CNP Laboratory A-Clean Purifying Foaming Cleanser (150ml)
Item Q&A
  • Question : Inquiry for the item from jom****Jun 19, 2018

    Hi, what's the difference for the 2 types of facial wash? Both have good reviews and i cant decide to get which one. Need your professional advices.

    Answer : [Re] Inquiry for the item from jom****

    Dear buyer
    Thank you for your message. Which 2 cleansers are you referring to?

  • Question : Inquiry for the item from jot****Aug 12, 2017

CNP Laboratory Dual Balance Travel Kit (Invisible Peeling Booster + Dual Balance Waterlock Cream)
CNP Laboratory Dual Balance Travel Kit (Invisible Peeling Booster + Dual Balance Waterlock Cream)
Item Q&A
  • Question : Inquiry for the item from fok****Jun 09, 2018

  • Question : Inquiry related delivery from twi****Sep 29, 2017

    Hi, free shipping not available for this?

    Answer : [Re] Inquiry related delivery from twi****

    Dear buyer
    Free shipping applies for non-promotional items, this means if the item is on time sale or comes in a promotional set, free shipping is not applicable. We thank you for the kindest understanding and patience in the matter.

  • Question : Inquiry for the item from yeo****Sep 14, 2017

    May I know the travel kit is how many ml? I think I can see the cream is 25ml but the other perking booster can't see clearly.

    When the expiry for both??

    If order, come in a set per order??

    Thanks much!

    Answer : [Re] Inquiry for the item from yeo****

    Dear buyer
    The travel kit comes with 25ml Invisible Peeling Booster and 10ml Dual Balance Waterlock Moist Cream.
    The items are freshly manufactured and will expire in 2019 - 2020.
    This item is sold in a set of two different items so yes, if you order the set it will come in a set per order.
    We hope the above clarifies and addresses your concerns.

  • Question : Inquiry for the item from olp****Aug 12, 2017

    Hi seller,

    May I know know the expiry date of mugena sleeping pack pls?

    Answer : [Re] Inquiry for the item from olp****

    Dear customer,

    As we are doing a clearance sales, the expiry date of mugener sleeping pack would be 12/01/2018. Thank you

  • Question : Inquiry for the item from tle****Aug 07, 2017

    Expiry date?

    Answer : [Re] Inquiry for the item from tle****

    Dear customer,

    May we know what's the product you're looking at? Thank you

    Question : [Re] Inquiry for the item from tle****

    CNP Invisible Peeling Booster

    Answer : [Re] Inquiry for the item from tle****

    Dear buyer
    The expiry date will be 7th June 2020.

+View all Notice, FAQ, Q&A >>
CNP Laboratory Mugener Ampule Bundle Set Promotion (3 x 15ml)
CNP Laboratory Mugener Ampule Bundle Set Promotion (3 x 15ml)
Item Q&A
  • Question : Inquiry for the item from goh****May 20, 2018

    What is the expire date for this?

    Answer : [Re] Inquiry for the item from goh****

    Dear customer
    Thank you for your message. Expiry dates are from 2020 onwards.

  • Question : Expiry Dates?Nov 13, 2016

    Can I check if the expiry date for this ampule is in 2018 whereas the expiry date of propolis energy is in 2019? Seem like the propolis energy is more popular but the cost of mugener ampule is higher as we cannot apply cart coupon on deal price whereas we can apply cart coupon on group buy price (for propolis energy ampule)

    Answer : [Re] Expiry Dates?

    Dear buyer
    May we clarify what is the exact issue you would like to check on?

    Question : [Re] Expiry Dates?

    Is the expiry date of this product in 2018?

    Answer : [Re] Expiry Dates?

    Dear customer this item expires September 2018. Thanks

  • Question : Free mask?Oct 27, 2016

    Does this still comes with free masks?

    Answer : [Re] Free mask?

    Dear customer,

    Sorry that the free masks offer has ended, we can however give you some samples to try. Do let us know which product you are keen.

    Regards,
    CNP team

  • Question : Different amounts in each bottle.Sep 28, 2016

    The amounts of product in each bottle is different. Please see attached picture. The bottle on the left is full, the bottle in the middle is a lot lesser. And the bottle on the right is lesser that he first bottle. Please arrange for replacement asap. Thank you.

    Answer : [Re] Different amounts in each bottle.

    Dear customer,

    Thank you for your feedback, we will channel this back to the factory in Korea. We will arrange some sachets for you.

    Regards,
    CNP team

  • Question : Expiry date of items.Sep 24, 2016

    Hi there,

    May I check the expiry date if this item?

    Thanks.

    Cheers,
    Sophia

    Answer : [Re] Expiry date of items.

    Dear Sophia,

    Expiry will be in Year 2018.

    Regards,
    CNP team

+View all Notice, FAQ, Q&A >>
CNP Laboratory Mugener Ampule Mist (100ML)
CNP Laboratory Mugener Ampule Mist (100ML)
Item Q&A
  • Question : Inquiry for the item from goh****May 20, 2018

    When is the expiry date?

    Answer : [Re] Inquiry for the item from goh****

    Dear customer
    Thank you for your message. Expiry dates are from 2020 onwards.

CNP Laboratory Omega Perfection Sunblock (SPF 50+/ PA+++)(50ML) [Free 50ml Make-up Remover]
CNP Laboratory Omega Perfection Sunblock (SPF 50+/ PA+++)(50ML) [Free 50ml Make-up Remover]
Item Q&A
  • Question : Time sale abvalible?May 20, 2018

  • Question : Inquiry for the item from ren****Feb 24, 2018

  • Question : Inquiry for the item from Peh****Sep 29, 2017

    Hi.
    For the cleanser that comes in a set when is the expiring year and month?

    Answer : [Re] Inquiry for the item from Peh****

    The manufacturing date of the cleanser is this year. It will expire in 2020 if remained sealed.

    Question : [Re] Inquiry for the item from Peh****

    Thank you u have been of a great help.

    Is the expiry date of the tone up of a later date as compared to omega sunblock?
    Does the tone up comes with the cleanser trial?

    Answer : [Re] Inquiry for the item from Peh****

    I am considering between tone up and omega 3 which is most suitable for my skin type and needs
    Ty so much for assisting me, good seller.

    Question : [Re] Inquiry for the item from Peh****

    Tone-up does not come with free trial. All expiry dates are longer than one year unless stated on the listing. (:
    Tone-up is a liquid powdery formula which absorbs excess oil and sebum, it is also tinted, so it doubles up as a make-up base. It is more suitable for combination to oily skin types.
    For Omega, it is non-tinted but doubles up as a primer. It does not have a powdery liquid formula, but is slightly thick due to its properties as a primer. It is suitable for all skin types.

  • Question : Inquiry for the item from Peh****Sep 29, 2017

    Do u still have the omega sun block latest batch of manufacturing date? The cleanser can deeply remove the sunblock with layered make up on?

    Answer : [Re] Inquiry for the item from Peh****

    Dear buyer
    Next nearest expiry date for Omega Sunblock will be end of 2018 onwards. We regret to inform that there is a strict First In First Out policy for our warehouse and we are unable to provide items of later expiry dates based on special request. We thank you for the kindest understanding and patience in the matter.
    The Cleansing Perfecta is a gel type cleanser that throughly removes all traces of sunscreen, make-up and bb cream. You will have to apply it evenly on the whole face and cleanse thoroughly through massaging until the product emulsifies (turns into a milky liquid) for proper cleansing methods. It is not suitable for eye make-up.

    Question : [Re] Inquiry for the item from Peh****

    Thank you so much for your assistance to enquires :)

    Answer : [Re] Inquiry for the item from Peh****

    May i ask if the tone up sun block and omega sun block differences and similarities for
    Moderate sensitive but very oily and acne prone skin.. is the texture similar?
    Both not tinted?
    Water resistant and spf same?

    Which would you recommend and why?
    Cheers

    Question : [Re] Inquiry for the item from Peh****

    Tone-up does not come with free trial. All expiry dates are longer than one year unless stated on the listing. (:
    Tone-up is a liquid powdery formula which absorbs excess oil and sebum, it is also tinted, so it doubles up as a make-up base. It is more suitable for combination to oily skin types.
    For Omega, it is non-tinted but doubles up as a primer. It does not have a powdery liquid formula, but is slightly thick due to its properties as a primer. It is suitable for all skin types.
    Tone-up is SPF 42, and Omega is SPF 50+. For acne prone skin type Tone-up is more recommended as pearl powder has antiseptic properties to fight against acne.

  • Question : Inquiry for the item from lwe****Aug 24, 2017

    Hi! What is expiry date (or 'use by' date) of the sunblock if i purchase now for this current batch?

    Answer : [Re] Inquiry for the item from lwe****

    Dear buyer
    Item expires June 2018. (:

+View all Notice, FAQ, Q&A >>
CNP Laboratory 2-Step Propolis Energy Ampule Mask (5 sheets) FEATURED ON ♥Get it beauty♥
CNP Laboratory 2-Step Propolis Energy Ampule Mask (5 sheets) FEATURED ON ♥Get it beauty♥
Item Q&A
  • Question : expiry dateMay 02, 2018

  • Question : [About Item] Related InquiriesDec 10, 2016

    Are the masks are at 10 for $19.90 for the one day special? It was reflected as $25.60 when i added them to cart. Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Dear buyer
    The one day special has ended. Prices different should be due to end of sales.

CNP Laboratory Propolis Energy Ampule (15ml)
CNP Laboratory Propolis Energy Ampule (15ml)
Item Q&A
  • Question : Self CollectionApr 24, 2018

  • Question : Inquiry from lin****Jan 03, 2018

    Biggest size is what?

    Answer : [Re] Inquiry from lin****

    Dear buyer,
    We only have one single size for the ampule which is 15ml. There are 2 different packaging, one is single bottle size (15ml) and another one is jumbo pack which consists 3 bottles of the single size. Thanks

  • Question : ExpiryDec 22, 2016

    Hi whats the expiry of the product? And manufacture date?

    Answer : [Re] Expiry

    Dear customer,

    Expiry will be in year 2019.

    Regards,
    CNP team

CNP Laboratory Tone–Up Protection Sun (SPF42/PA+++) (50ml)
CNP Laboratory Tone–Up Protection Sun (SPF42/PA+++) (50ml)
Item Q&A
  • Question : Inquiry related delivery from tay****Mar 15, 2018

  • Question : Inquiry for the item from kar****Apr 01, 2017

    When is the expiry date?

    Answer : [Re] Inquiry for the item from kar****

    Dear customer,

    expiry date would be at 2019 November. Thank you.

  • Question : [About Item] Related InquiriesDec 12, 2016

    Hi, may i know is this a water-based sunscreen? Is it suitable for sensitive and acne prone skin?

    Answer : [Re] [About Item] Related Inquiries

    Dear buyer
    This is a mineral-based sunscreen made from Titanium and Zinc Oxide. It comes with Pearl Powder which helps to absorb excess sebum and oil and at the same time counters acne problems due to PEarl Powder's antiseptic properties.

  • Question : cleansingOct 08, 2016

    Does normal cleanser enough to wash off this sunblock?

    Answer : [Re] cleansing

    Dear customer,

    We would recommend using a cleanser that removes make-up like Cleansing Perfecta and followed by deep pore cleanser - Daily Peeling Foam to fuly remove traces of any sunblock.

    Regards,
    CNP team

CNP Laboratory 2-Step Ampule Mask (10 SHEETS) Propolis /Peeling /S.O.S /D-Day Brightening
CNP Laboratory 2-Step Ampule Mask (10 SHEETS) Propolis /Peeling /S.O.S /D-Day Brightening
Item Q&A
  • Question : Inquiry for the item from Hy_****Mar 13, 2018

    What is expiry date for propolis mask?

    Answer : [Re] Inquiry for the item from Hy_****

    Dear buyer,
    The expiry date for propolis mask is 31st July 2020. Thanks.

  • Question : Inquiry for the item from sys****Dec 13, 2017

    Hi.. just both 2 box each of propolis and whitening mask.
    It’s for gifts, I din check the expiry, can provide the latest. Thanks

    Answer : [Re] Inquiry for the item from sys****

    Dear buyer,
    We will try our best to provide you item with later expiry. Thanks.

  • Question : expiry dateNov 05, 2017

    hi when is the expiry of the masks

    Answer : [Re] expiry date

    Dear buyer,
    Thank you for your message. The expiry date for the masks are as below:
    - DDAY Mask: 12/10/2018
    - Anti-Red Bumpy Mask: 05/07/2019
    - S.O.S Mask: 27/06/2019
    - Peeling Mask: 04/08/2018

    Thank you.

  • Question : Inquiry related delivery from san****Oct 28, 2017

    Dear seller,
    Are you able to mail the masks via Singpost Normal Mail? As I thought there was such an option previously?

    Answer : [Re] Inquiry related delivery from san****

    Dear buyer,

    Thank you for your interested on this product. Unfortunately Singpost Normal Mail is only available for limited period. Currently we only ship out with Qxpress with $3.99 charged or you can purchase $80 and above from our shop to enjoy free Qxpress delivery. Thank you.

  • Question : Expiry dates for masksOct 27, 2017

CNP Laboratory Hydro Intensive Cream (60ml)
CNP Laboratory Hydro Intensive Cream (60ml)
Item Q&A
  • Question : Inquiry for the item from Hy_****Feb 14, 2018

    Is hydro intensive cream suitable for oily skin?

    Answer : [Re] Inquiry for the item from Hy_****

    Dear buyer
    Thank you for your message. The Hydro Intensive Series is suitable for dry and sensitive skin types only.
    For Oily Skin kindly look at the Dual Balance Series, and for Acne prone skin, kindly look at the A-Clean Series.

CNP Laboratory Acne Cleansing Trial Set (Invisible Peeling Booster + A-Clean Cleanser)
CNP Laboratory Acne Cleansing Trial Set (Invisible Peeling Booster + A-Clean Cleanser)
Item Q&A
  • Question : Inquiry for the item from Emi****Feb 13, 2018

    Hi - can u explain further on how to use the peeling booster? Im confuse while reading that this product requires no rinsing but yet the pictorial how to use actually shows that you massage the product onto the face until it bubbles and skin feel tight , then rinse with warm water. Which is correct?
    Im thinking of getting the set for my acne prone son but need proper instructions on how to use them correctly as i do not wish to aggravate his current skin condition.

    Answer : [Re] Inquiry for the item from Emi****

    Dear buyer,
    This is acne cleansing set. For the cleanser, you need to gently massage on the face and rinse it off. After the cleanser, you can apply the Invisible Peeling Booster which is a gentle exfoliant requires no rinsing. After you apply the Invisible Peeling Booster, you can massage gently and allow the skin to absorb. No rinsing or wiping required.

  • Question : Inquiry for the item from cea****Feb 12, 2018

  • Question : Inquiry for the item from den****Feb 12, 2018

    What's the early bird promo & acne set?

    Answer : [Re] Inquiry for the item from den****

    Dear buyer,
    It's actually the same. Special promo price of $9.90 for early bird with limited quantity.

(4 DAYS SALES) Qoo10 Support! CNP Laboratory Propolis Energy / Mugener Ampule Jumbo Set (15ml X 3)
(4 DAYS SALES) Qoo10 Support! CNP Laboratory Propolis Energy / Mugener Ampule Jumbo Set (15ml X 3)
Item Q&A
  • Question : Inquiry for the item from gwe****Jan 26, 2018

    What is the expiry for the mugener ampule?

    Answer : [Re] Inquiry for the item from gwe****

    Dear buyer,
    The expiry date for mugener ampule is on 20th April 2020.

  • Question : Difference between these 2?Jan 23, 2018

  • Question : ContactJan 18, 2018

  • Question : Inquiry for the item from spe****Dec 13, 2017

    Hi, I bought both Mugener and Propolis energy ampules. Which do I use first? Cleanser- Toner- Mugener- Propolis- Moisturiser?

    Answer : [Re] Inquiry for the item from spe****

    Dear buyer,
    Yes. You're right.

  • Question : Inquiry for the item from sno****Oct 27, 2017

+View all Notice, FAQ, Q&A >>
CNP Laboratory Propolis Deep Moisture Sleeping Pack (80ml)
CNP Laboratory Propolis Deep Moisture Sleeping Pack (80ml)
Item Q&A
  • Question : Inquiry for the item from ah_****Jan 16, 2018

    Can I use this daily with peeling booster? If not, what do suggest I can use as a moisturiser?

    Answer : [Re] Inquiry for the item from ah_****

    Dear buyer, this is Propolis Deep Moisture Sleeping Pack. This is a sleeping mask which uses for twice in a week. It helps to exfoliate and moisture your skin throughout the night.

    Question : [Re] Inquiry for the item from ah_****

    Can you suggest for a daily use moisturiser?

    Answer : [Re] Inquiry for the item from ah_****

    May i know your skin type and skin concern?

    Question : [Re] Inquiry for the item from ah_****

    My skin is a bit dry after using the peeling booster. Just want a good moisturiser with some firming effect

    Answer : [Re] Inquiry for the item from ah_****

    If your skin type itself is dry, you can use the Hydro Intensive Cream as a moisturizing cream for dry skin types. Alternatively, for firming effect you can look at the Propolis Oil-In-Cream which is only available on our website. You can get the product from our website at http://www.cnpcosmetics.com.sg/product/propolis-ampule-oil-in-cream/ . Thanks.

  • Question : SampleNov 12, 2017

CNP Laboratory Dual-Balance Waterlock T/U Serum (60ml)
CNP Laboratory Dual-Balance Waterlock T/U Serum (60ml)
Item Q&A
  • Question : Inquiry for the item from spe****Dec 31, 2017

    Hi, I have dehydrated skin overall and sensitive cheeks, and also oily T zone.
    Which is better to control sebum and moisturise skin, the Dual Balance Waterlock Serum or A-Clean All Control Moisturiser?

    Answer : [Re] Inquiry for the item from spe****

    Dear buyer,
    May I know do you have any acne problem?

    Question : [Re] Inquiry for the item from spe****

    Sometimes, acne on T zone and chin.

    Answer : [Re] Inquiry for the item from spe****

    For acne and oily skin, we recommend you to use the A-Clean range products as the product range helps to clean and clear the oily skin and clogged pores.

  • Question : Expiry DateJul 23, 2017

    Hi, please advise the expiry for this product. Thanks.

    Answer : [Re] Expiry Date

    Dear customer,

    This product that we are currently having has expiry dates ranging from May 2019 to August 2019. Thank you.

  • Question : [About Item] Related InquiriesDec 19, 2016

    Hi seller,
    What's the expiry date for your stock? I'm insterested in getting it. Can I get the stock that is at least a year before the expiry date?

    Answer : [Re] [About Item] Related Inquiries

    Dear Buyer
    Thank you for your message. Due to First-In First-Out policy, we are required to send out products of earlier expiry and are unable to provide items with much later expiry. We hope you understand. At the same time, all products have a maximum shelf life of one year upon opening. We thank you for your kind understanding.

    Question : [Re] [About Item] Related Inquiries

    What is the expiry date for your current stock then?

    Answer : [Re] [About Item] Related Inquiries

    Dear Buyer,

    The nearest expiry will be March 2017. We are having a special offer now.

    Regards,
    CNP team

    Question : [Re] [About Item] Related Inquiries

    If I request for June expiry can? Because I am not sure if I can finish the product within 3 months.

    Answer : [Re] [About Item] Related Inquiries

    Dear Buyer
    Thank you for your message. Due to First-In First-Out policy, we are required to send out products of earlier expiry and are unable to provide items with much later expiry. We hope you understand. At the same time, all products have a maximum shelf life of one year upon opening. We thank you for your kind understanding.

  • Question : [About Item] Related InquiriesDec 10, 2016

CNP Laboratory DOCTORAY DR.R2 Real Madecassoside Cream (12ml)
CNP Laboratory DOCTORAY DR.R2 Real Madecassoside Cream (12ml)
Item Q&A
  • Question : Inquiry for the item from urb****Dec 18, 2017

    Hi can I confirm that this would be the madecassoside cream and Not the re-barrier? What is the expiry date? Thank you

    Answer : [Re] Inquiry for the item from urb****

    Dear customer,
    The R2 Re-set barrier cream and the Dr. R2 Real Madecassoside Cream are the same item. The Dr. R2 Real Madecassoside Cream is the newly improved packaging for the previous R2 Re-set Barrier Cream. Our existing stocks are currently all the R2 Re-set Barrier Cream. They contain the exact same madecassoside concentration as the Dr. R2 Real Madecassoside Cream.
    Hope this clarifies. Thank you and have a good day ahead!

    Question : [Re] Inquiry for the item from urb****

    Thank you very much for the reply. As I can't find the ingredients on CosDNA for the reset barrier and can't seem to find it on the website either do you mind sending a photo over of the ingredients (or a site with the information?) Or are the ingredients exactly the same? Thank you

    Answer : [Re] Inquiry for the item from urb****

    Dear customer,
    I've attached an image for the ingredient of the product. You may refer to it. Thank you!

  • Question : Inquiry for the item from sur****Oct 29, 2017

    Hello
    Does this product suit Oily skin?

    Answer : [Re] Inquiry for the item from sur****

    Dear buyer,

    This item is suitable for all skin types. Thank you.

  • Question : Inquiry for the item from chr****Aug 26, 2017

    Hi seller,

    Why I received DR.R2 Reset Barrier Cream instead of DR.R2 REAL MADECASSOSIDE CREAM 12ML ???

    Answer : [Re] Inquiry for the item from chr****

    Dear buyer
    The two products are the same item. One is the older packaging and the other is the newer packaging. They contain the same madecassoside ingredients.

  • Question : Inquiry for the item from yeo****Aug 18, 2017

    The sleeping pack can only use twice a week but not everyday??

    Answer : [Re] Inquiry for the item from yeo****

    Dear buyer
    You can apply a thin layer daily as a night moisturizer. This product is oil-free and hence will not clog pores easily as well, so it is fine to use daily.

  • Question : Inquiry for the item from yeo****Aug 08, 2017

    Does the Dr R2 cream help with brown age spot?? Does it come in bigger tube??

    Answer : [Re] Inquiry for the item from yeo****

    Dear Buyer
    The R2 cream helps with firming and anti-aging. It does not target pigmentation directly but helps with skin renewal and revitalisation. It comes in one size only.

+View all Notice, FAQ, Q&A >>
CNP Laboratory Deep Moisture Smile Lip Balm (12g)
CNP Laboratory Deep Moisture Smile Lip Balm (12g)
Item Q&A
  • Question : Expired ItemDec 15, 2017

    Dear Seller,

    I have received a tube of lip balm that's expired 2017-01-04 and have already requested an exchange through Qoo10. Please advise, thank you!

    Answer : [Re] Expired Item

    Dear buyer,
    Apologies for the near expiry item. We will redeliver you another one through singpost normal mail. You should receive it within 5-7 days. Thank you.

  • Question : can 9 years old child use?Nov 27, 2017

    Hi,
    can 9 years old child use?
    Thank you,

    Answer : [Re] can 9 years old child use?

    Dear customer
    Thank you for your message! This item is suitable for children's use. It contains no additives or fragrances and is suitable for sensitive skin.

    We hope the above addresses your concerns. (:

  • Question : Inquiry for the item from che****May 02, 2017

    Hi seller,

    May I know the expiry date for CNP Travel Kit?
    It wasn't stated on the Dual-Balance Waterlock Moist Cream that I bought recently.

    I ask because I found the booster very good and plan to get a few more set for friends to try.

    Thanks.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    The expiry date for Dual balance moist cream in travel size would be 11/11/2018. Thank you.
    For Booster Mini would be 10/04/19.

  • Question : Expiry Date Of Lip BalmApr 27, 2017

    Hi, Q & A stated lip balm expiry is 20/07/2019 but the 2 pcs which I received are 18/05/18. The embossed printed date on the tube itself is 20151119.

    Answer : [Re] Expiry Date Of Lip Balm

    Hi, Q & A stated lip balm expiry is 20/07/2019 but the 2 pcs which I received are 18/05/2018. The embossed printed date on the tube itself is 20151119. Also customers who ordered the lip balm earlier than me received the lip balm expiry in 2019.

    Question : [Re] Expiry Date Of Lip Balm

    Dear customer,

    Due to we'd just received a batch of stocks from our previous vendors, we are doing sales to clear the current stocks which are expiring in 2018. Hope you understand, thank you!

    Answer : [Re] Expiry Date Of Lip Balm

    Customers who paid for $3.90 received expiry date Jan 2019. I paid $4.90 but expiry is May 2018. It does not make sense.

    Question : [Re] Expiry Date Of Lip Balm

    Dear customer,

    As i mentioned above, we have received a batch of older stocks thus we will move out that batch first. We did not state any expiry date requirement on our Qoo10 website, so please understand in our shoes. Time sales was held a month ago, with the pricing of $3.90; which at that point of time we didn't have the old stocks coming back in. Thank you.

  • Question : Inquiry for the item from kwa****Mar 21, 2017

    Hi if I have the peeling booster, waterlock moisturiser, and propolis energy ampule, in what sequence should I apply them?

    Answer : [Re] Inquiry for the item from kwa****

    Dear customer,

    You should start with invisible peeling booster, with or withput toner (your own preference), follow by propolis energy ampule, last but not least your waterlock moisturizer. Hope this helps!

+View all Notice, FAQ, Q&A >>
CNP Laboratory DOCTORAY 3-Step Milk Toning Peel 4-Week Whitening Home Treatment (4 sets)
CNP Laboratory DOCTORAY 3-Step Milk Toning Peel 4-Week Whitening Home Treatment (4 sets)
Item Q&A
  • Question : PriceNov 17, 2017

    Hi, its 1 set for $196 why do you put 4 sets. and its so much costly than other seller. Its very misleading.

    Answer : [Re] Price

    Dear customer
    This item is a set of four and comes with the Milk Toning Rejuvenating Cream, which other sellers do not have. Also, we are the official distribution source for CNP Laboratory in Singapore, we will not be able to guarantee the authenticity of the products sold by other sellers. Thank you and have a good day ahead.

  • Question : Inquiry for the item from bc2****Nov 11, 2017

    $196 for 4 boxes of 4 weeks treatment ? If I use it once a week, it will last for 4 months ?

    Answer : [Re] Inquiry for the item from bc2****

    Dear buyer,
    This milk toning peel treatment is priced at $196 each set. Each set contains 4 treatments and you just need to do once in a week. So, a set of the treatment can last for 1 month. Thank you.

  • Question : Inquiry for the item from ery****Sep 12, 2017

    It stated that there are 4 sets. It is a box of 4 sets or there are 4 boxes of 4 sets? Please clarify. Thank you.

    Answer : [Re] Inquiry for the item from ery****

    Dear buyer, it is a box of 4 sets.

    Question : [Re] Inquiry for the item from ery****

    Thanks for your reply. Wonder why you sell 3x more expensive than other sellers.

    Answer : [Re] Inquiry for the item from ery****

    Dear buyer
    As explained, our set comes with the Rejuvenating Cream, which is an important item for the Milk Toning Peel Set. All other buyers do not sell their set with the Rejuvenating Cream. Also, we are selling as an authentic seller, and cannot guarantee you the authenticity of the products the other non-official "sellers" are providing.
    We hope the above clarifies and addresses your concerns.

    Question : [Re] Inquiry for the item from ery****

    When did u explain there is Rejuvenating cream for this set?

  • Question : combine shippingApr 10, 2017

    HI seller,

    May i know if it is possible to combine this item with another for Q express shipping?
    I want to buy 2 items with q express shipping and is charged 2 x Q express shipping.
    Thanks! :)

    Answer : [Re] combine shipping

    Dear customer,

    May I know which two items are you going to purchase, and I would check for you. Thank you!

  • Question : Re deliveryJan 05, 2017

    Hi notice delivery today but no one at home. When will you deliver again? Can give me a call first thank you

    Answer : [Re] Re delivery

    Dear Poon Foong
    Delivery is made via Qxpress, and you will have to check with Qoo10 delivery on the issue as delivery is not handled by us. Thank you for your kind understanding.

+View all Notice, FAQ, Q&A >>