Q&A board

Q & A Lists
Item Question & Answer
ASUS Dual Series Radeon RX580 OC Edition Best eSports【4GB GDDR5 4K Gaming】1380 MHz Boost Clock in OC mode, IP5X-Certified Fans, GPU Tweak II with Xsplit Gamecaster. 3 Years Warranty
ASUS Dual Series Radeon RX580 OC Edition Best eSports【4GB GDDR5 4K Gaming】1380 MHz Boost Clock in OC mode, IP5X-Certified Fans, GPU Tweak II with Xsplit Gamecaster. 3 Years Warranty
Item Q&A
CLEARANCE! TUCANO Work Out II Slim 13 inch Note (Black) (A) WO2-MB13
CLEARANCE! TUCANO Work Out II Slim 13 inch Note (Black) (A) WO2-MB13
Item Q&A
  • Question : pls helpNov 09, 2018

    Dear Tucano,
    i bought 3 bags and would like to return 2 of them. One because i could not find the backpack function as pre your video, the other is that its small. kindly advise how can i go about it? I dont mind exchange... pls call me thank you

    Answer : [Re] pls help

    DEAR Tucano, kndly advice how i can return? its too small. i dont mind exchange for another bag, krisguitara@gmail.com kris 96712004. Plas help, thanks

    Question : [Re] pls help

    dear E Gadgets,
    kindly acknowledge my text, pls advise how to return the bag i bought, thanks

    Answer : [Re] pls help

    dear E Gadgets,
    kindly acknowledge my text written, pls advise how to return the bag i bought, thanks

    Question : [Re] pls help

    Hi there, we do not accept returns unless the item is defective. Also, we have never posted any videos showing any backpack function for Work Out II.

Vertagear Racing Series P-Line PL6000 Gaming Chair (Black/Blue/Red/Green/White Edition)
Vertagear Racing Series P-Line PL6000 Gaming Chair (Black/Blue/Red/Green/White Edition)
Item Q&A
  • Question : Inquiry related delivery from sab****Oct 31, 2018

  • Question : Inquiry related delivery from dte****Jun 19, 2018

    Hi, I made a purchase last Thursday morning .. order number 260805153. Till today nothing is done by seller.. can check for me?

    Answer : [Re] Inquiry related delivery from dte****

    Dear customer,

    As per spoken, the orange color is out of stk.
    We will process the blk/wht color for you. Thanks.

    Question : [Re] Inquiry related delivery from dte****

    Hi, I'll like to feedback that I feel utterly disappointed . The whole reason I made the order with you guys was because it was stated black / orange is in stock when I made the order.
    But after a few days, you guys tell me there is no stock.

    If I wanted other colors, I could have gotten any other colors from other sellers.

    I do not think I'll buy stuff from this seller again. Breach of customer trust.

    Answer : [Re] Inquiry related delivery from dte****

    Dear customer,

    Thanks for your feedback
    We will keep update the inventory to prevent this happen again.
    And, apologies for the experience.

  • Question : Neck and lumbar pillowMay 03, 2018

    Hi seller, does the chair come with the neck and lumbar pillow?

    Answer : [Re] Neck and lumbar pillow

    Dear customer,

    Not included, thanks.

    Question : [Re] Neck and lumbar pillow

    How can I get these two items?

    Answer : [Re] Neck and lumbar pillow

    Dear customer,

    Sorry for wrong msg provided, All SL & PL series have come w/ the neck and lumbar pillow. Thanks.

    Question : [Re] Neck and lumbar pillow

    Ok great! Thanks for the update.

  • Question : Inquiry for the item from ter****Mar 23, 2018

LOGITECH BASE CHARGING STAND FOR IPAD PRO (1 Year Local Warranty)
LOGITECH BASE CHARGING STAND FOR IPAD PRO (1 Year Local Warranty)
Item Q&A
  • Question : Inquiry for the item from Sha****Oct 01, 2018

CLEARANCE! Tucano Shoulder Bag For iPad and Tablet (Black) (A) BONXS
CLEARANCE! Tucano Shoulder Bag For iPad and Tablet (Black) (A) BONXS
Item Q&A
  • Question : Inquiry for the item from mav****Sep 24, 2018

    Hi what is the dimension of this bag? Is it water proof? Any warranty? Is it authentic?

    Answer : [Re] Inquiry for the item from mav****

    Dear customer,

    Its authentic product but no cover with warranty due to is clearance sales. Fyi, the bag dimension is 29.4 x 24 x 6.6cm, no waterproof.

    Thank You.

[NEW MODELS] ECOVACS DEEBOT Vacuum Cleaners | Slim 2 | M81 / Pro | M88 / Local warranty
[NEW MODELS] ECOVACS DEEBOT Vacuum Cleaners | Slim 2 | M81 / Pro | M88 / Local warranty
Item Q&A
  • Question : delivery issueSep 22, 2018

    Can you arrange the goods delivery on saturday or sunday or specific date?

    Answer : [Re] delivery issue

    Dear customer,

    The delivery is schedule by the Qxpress. If you have any question regarding your parcel information, please contact info@qxpress.sg , or SG Customer service Hotline number: 6661-9100 . Thank you

  • Question : Inquiry for the item from Coo****Aug 26, 2018

    Hi do u have to power on the device when charging it?

    Answer : [Re] Inquiry for the item from Coo****

    Dear customer,

    Yes, we have to switch on the robot for charging. Thanks.

  • Question : M81Aug 02, 2018

    Just to confirm that M81 cannot be controlled via Apps at all? Would like to consider M81 Pro but seems like there is no stock. Can we download the apps via Play Store? Is it easy to set up? Thank-You!

    Answer : [Re] M81

    M81 do not support App, please get DEEBOT 600 for M81 Pro repalcement. DEEBOT 600 do support App. Thanks!

  • Question : Inquiry for the item from ama****May 29, 2018

    Hi,

    If I choose M81 pro, are the free gifts 1 & 2 the additional accessories set or is the standard original set?

    What’s the advantage for zig zag move over random move?

    Thanks

    Answer : [Re] Inquiry for the item from ama****

    Dear Customer,

    Sorry for late reply ,
    Yes, M81 pro included 1 &2 free gifts .The advantage zigzag is it can maximum coverage without repetition .

  • Question : Inquiry for the item from ama****May 26, 2018

    Is there any wet mopping function in slim 2?

    Answer : [Re] Inquiry for the item from ama****

    Dear customer,

    The slim2 only come w/ dry mopping, thanks.

+View all Notice, FAQ, Q&A >>
[Probox](HE1-78U2-PR)PROBOX 7800mAh PORTABLE POWER BANK VIVID SERIES IN PEARL PINK MADE IN JAPAN SANYO BATTERY CELLS LOCAL STOCKS 1 YEAR WARRANTY
[Probox](HE1-78U2-PR)PROBOX 7800mAh PORTABLE POWER BANK VIVID SERIES IN PEARL PINK MADE IN JAPAN SANYO BATTERY CELLS LOCAL STOCKS 1 YEAR WARRANTY
Item Q&A
  • Question : Inquiry related delivery from Mic****Sep 06, 2018

  • Question : Stock available?Dec 30, 2016

    Hi, do you have ready stock for this PROBOX 7800mAh in Pearl Pink, Pearl Blue, and White?

    Answer : [Re] Stock available?

    yes, all we still have stock .

  • Question : How soon can this be shipped to me?Dec 10, 2014

    Hi, I am looking at buying 5 of these in different colours as Christmas presents. I'm just wondering how soon that can be delivered to me? Thanks.

    Answer : [Re] How soon can this be shipped to me?

    Our delivery usually will take 1-2 days via Taqbin. If you place order by today, you should be able to get it by this Saturday.

Belkin MultiTasker Cover for iPad Air in Black
Belkin MultiTasker Cover for iPad Air in Black
Item Q&A
  • Question : Inquiry related cancel and refund from K3i****Aug 12, 2018

  • Question : Inquiry for the item from K3i****Aug 08, 2018

[Logitech] Full Stereo Sound Headset H150
[Logitech] Full Stereo Sound Headset H150
Item Q&A
  • Question : compatibilityAug 24, 2018

    Hi, is this model compatible with xiaomi android phone?

    Answer : [Re] compatibility

    Dear customer,

    Only model H111 & H151 can work with mobile phones, thanks.

Tucano Cases / Bags for 13 / 15 / 17 / 15.6 / 10 Inch Laptops / Notebooks / Tablets
Tucano Cases / Bags for 13 / 15 / 17 / 15.6 / 10 Inch Laptops / Notebooks / Tablets
Item Q&A
  • Question : SizeAug 14, 2018

    Hi, what's the L X B X H of the Work Out 2 Slim?

    Answer : [Re] Size

    Dear customer,

    You may refer to website and scroll down to below image, it have indicated the inch for each model. All bag is come w/ inch, we dont have the bag dimension. Thanks.

  • Question : Tucano dritta backpackFeb 13, 2018

    Hi may i know the material for the backpack and dimension. how many compartments are there?

    Answer : [Re] Tucano dritta backpack

    Dear customer,

    You may scroll down to the page and the details is thr. Thanks.

  • Question : Inquiry for the item from mic****Mar 30, 2017

    How heavy is the Tucano Tubi BP?

    Answer : [Re] Inquiry for the item from mic****

    about 500g. Thank you .

  • Question : [About Item] Related InquiriesFeb 19, 2017

    Hi, don't see the Lampo on the droplets for order. Is it available? Thr

    Answer : [Re] [About Item] Related Inquiries

    We had missed out the listing. Will include that soon. Please come back again to check.

LOGITECH SLIM FOLIO KB CASE iPAD 9.7 2017 BLACK (1 Year Warranty)
LOGITECH SLIM FOLIO KB CASE iPAD 9.7 2017 BLACK (1 Year Warranty)
Item Q&A
  • Question : warrantyAug 06, 2018

    hi there

    This case is suitable for the latest iPad 2018 (9.7 inch)?
    Is the 1-year warranty provided by your shop or Logitech?

    Thanks.

    Answer : [Re] warranty

    Dear customer,

    Yes, it can fit to your latest ipad.
    Its come w/ 1 yr local warranty, the service center details as per below. Thanks.

    Hotline: 65129250
    Address: 150, Ubi Avenue 4, #04-01, Singapore 408825

    Service Centre Opening Hours:
    Mon - Fri : 9.00AM - 5.00PM
    Sat : 9.00AM - 12.00PM
    Avoid Lunch Time : 12.00PM - 2.00PM
    Closed On Sundays & Public Holidays

    Question : [Re] warranty

    hi there, is the warranty provided by Logitech?

    Answer : [Re] warranty

    Dear customer,

    The warranty claim is cover by the local distributer, thanks.

  • Question : Folio - 920-009017Aug 10, 2018

    Hi there, do you have the latest folio that comes with Apple Pencil holder - Part: 920-009017

    Answer : [Re] Folio - 920-009017

    Dear customer,

    We dont have this part number, thanks.

  • Question : Inquiry for the item from inu****Jun 30, 2018

    Is the storewide 10% applicable for this item? Can’t seem to apply the coupon at the cart

    Answer : [Re] Inquiry for the item from inu****

    Dear customer,

    The coupon is only available for certain product, thanks.

  • Question : Compatible with iPad 6th gen?Apr 13, 2018

    Hi, Can check if this is compatible with the 2018 iPad 6th gen?

    Thanks!

    Answer : [Re] Compatible with iPad 6th gen?

    Dear customer,

    Yes, but current is out of stock, thanks.

    Question : [Re] Compatible with iPad 6th gen?

    any idea when the stock will be replenished?

    Answer : [Re] Compatible with iPad 6th gen?

    Dear customer,

    No ETA advise from vendor, we will update the page once the stock arrive. Thanks.

  • Question : Suitable for iPad 2017?Feb 08, 2018

    hi there, can i check if this case is suitable for iPad 2017? What is the model/part number of this item? Thanks.

    Answer : [Re] Suitable for iPad 2017?

    Dear customer,

    The model part number is 920-008617, thanks.

LOGITECH F310 GAMEPAD (3 Years Local Warranty)
LOGITECH F310 GAMEPAD (3 Years Local Warranty)
Item Q&A
  • Question : Inquiry from dan****Jul 27, 2018

    Hi, can explain more on the 3 years local warranty? How does it work?

    Answer : [Re] Inquiry from dan****

    Dear customer,

    The warranty is 3 yrs local warranty, you may just need to keep the e-receipt for the warranty claim. Thanks.

[KEF] M100 Hi-Fi In-Ear Headphones - Titanium Grey /
[KEF] M100 Hi-Fi In-Ear Headphones - Titanium Grey /
Item Q&A
ECOVACS Vacuum Cleaner / DEEBOT M88 / R95 / R98 / APP Control/ Dry+Wet Mopping
ECOVACS Vacuum Cleaner / DEEBOT M88 / R95 / R98 / APP Control/ Dry+Wet Mopping
Item Q&A
  • Question : Inquiry for the item from sty****Jul 06, 2018

    Hi Seller,
    Do you sell recharge battery for the ecovacs deebot?

    Answer : [Re] Inquiry for the item from sty****

    Dear customer,

    May I know is which model? Thanks.

  • Question : Inquiry for the item from Ken****May 09, 2018

    Hello Seller,

    Can the R95 model update the firmware via OTA?

    Answer : [Re] Inquiry for the item from Ken****

    Sorry, R95 is unable to update its software via OTA.

  • Question : Inquiry for the item from lll****Dec 11, 2017

    Hi does R95 comes with local warranty?

    Answer : [Re] Inquiry for the item from lll****

    Dear customer,

    Yes, come w/ 1 year local warranty. Thanks.

  • Question : R98Aug 31, 2017

    Hi. Is there a warranty for this product? Do I still need to include the Income Purchase Guard? Thanks!

    Answer : [Re] R98

    Yes, 1 year warranty by Ban Leong. No need to buy extra guard. :)

  • Question : Inquiry for the item from dot****Jun 26, 2017

    Hi will u extend the time on free gift i would like to purchase but i forgot about the 100 coupon and miss the deadline. If you can let me have it cheaper then i get other vacumm thanks.

    Answer : [Re] Inquiry for the item from dot****

    The promo still going on, but the coupon given by Qoo10 had ended.

+View all Notice, FAQ, Q&A >>
[Logitech] Plug-and-play Wireless Mouse M185
[Logitech] Plug-and-play Wireless Mouse M185
Item Q&A
  • Question : Ready Stock EnquiryJun 25, 2018

[Belkin] (F5L148qeBLK-C00) Bluetooth Keyboard Case for iPad 3G
[Belkin] (F5L148qeBLK-C00) Bluetooth Keyboard Case for iPad 3G
Item Q&A
  • Question : Inquiry for the item from Ebo****Jun 24, 2018

    Compatible for iPad 5th gen?

    Answer : [Re] Inquiry for the item from Ebo****

    Dear customer,

    This model is for 3rd generation ipad, thanks.

  • Question : Inquiry for the item from mah****Dec 29, 2017

LOGITECH MX MASTER 2S WIRELESS MOUSE (1 YEAR WARRANTY)
LOGITECH MX MASTER 2S WIRELESS MOUSE (1 YEAR WARRANTY)
Item Q&A
  • Question : Is the latest version of the Logitech MX Master 2s (Graphite)?Jun 20, 2018

    Hi, just to check this is the latest version of the Logitech MX Master 2s (Graphite)? Colour is as per picture displayed? Thanks

    Answer : [Re] Is the latest version of the Logitech MX Master 2s (Graphite)?

    Dear customer,

    Yes, this model only have one color as per picture displayed. Thanks.

  • Question : 10% shop couponJun 17, 2018

    Hi, the shop coupon says logitech products are valid, please advise why I'm not able to apply it to this product.

    Answer : [Re] 10% shop coupon

    Dear customer,

    The coupon is only valid for certain product, thanks.

    Question : [Re] 10% shop coupon

    It was valid based on brand on coupon. It worked after I tired again after 1 day. No issue.

  • Question : Inquiry for the item from cho****Jun 17, 2018

    Hi may I know if this item come with 1 year local Logitech warranty?

    Answer : [Re] Inquiry for the item from cho****

    Dear customer,

    Yes, come w/ 1 yr local warranty. Thanks.

    Question : [Re] Inquiry for the item from cho****

    Thank you

    Answer : [Re] Inquiry for the item from cho****

    Thanks =)

LOGITECH M590 SILENT BLUETOOTH MOUSE GRAPHITE / MID-GREY / RUBY (1 YEAR WARRANTY)
LOGITECH M590 SILENT BLUETOOTH MOUSE GRAPHITE / MID-GREY / RUBY (1 YEAR WARRANTY)
Item Q&A
  • Question : Inquiry from gua****Jun 11, 2018

UBTECH Star Wars First Order Stormtrooper Robot / 1 year local warranty.
UBTECH Star Wars First Order Stormtrooper Robot / 1 year local warranty.
Item Q&A
  • Question : Inquiry related delivery from ore****Jun 09, 2018

    If order now, how long till delivery please?

    Answer : [Re] Inquiry related delivery from ore****

    Dear customer,

    The courier will take 3 - 4 working days to do delivery, thanks.

  • Question : Inquiry for the item from dre****May 02, 2018

    Order now and receive 15 Dec onwards?

    Answer : [Re] Inquiry for the item from dre****

    Dear customer,

    Dec onwards? May i know where you ssw this? Thanks.

    Question : [Re] Inquiry for the item from dre****

    Under the shipping drop down list.

    Answer : [Re] Inquiry for the item from dre****

    Dear customer,

    Sorry for confusing you.
    You may ignore the notice date, we have ex-stk now. Thanks.

    Question : [Re] Inquiry for the item from dre****

    I'm using Android phone. Saw review only IPhone can connect?

    Answer : [Re] Inquiry for the item from dre****

    Dear customer,

    This robot can connect both IOS & ANDROID, thanks.

ASUS External Slim DVD Writer‏ / Optical Drive Storage / SDRW-08D2S-U LITE / With 1 Year Warranty
ASUS External Slim DVD Writer‏ / Optical Drive Storage / SDRW-08D2S-U LITE / With 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from cha****May 21, 2018

    Hi this can be also used to play dvd on my laptop? As my laptop don’t have dvd drive

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,

    Yes, it can be used to play DVD. Thanks.

  • Question : Cant apply 10% store couponApr 01, 2018

    Hi, I can't seem to apply the storewide 10% coupon to this product. Please advise ASAP. Thanks!

    Answer : [Re] Cant apply 10% store coupon

    Dear Customer,

    Sorry to informed that the coupon only valid for selected brand , Thank you .

  • Question : Inquiry for the item from jia****May 27, 2017

    Compatible to win10?

    Answer : [Re] Inquiry for the item from jia****

    Yes , it Compatible to win10 .Thank you .

ASUS ROG Strix Wireless Gaming Headset / 10+ Hour Battery Life / Compatible with Playstation 4
ASUS ROG Strix Wireless Gaming Headset / 10+ Hour Battery Life / Compatible with Playstation 4
Item Q&A
  • Question : Inquiry for the item from ali****May 04, 2018

    Dear seller
    How come your the discount coupon cannot use to buy this item ?

    Answer : [Re] Inquiry for the item from ali****

    Dear customer,

    The coupon is available for certain product only, thanks.

[Logitech] Wireless Combo MK270r
[Logitech] Wireless Combo MK270r
Item Q&A
  • Question : Compatible with window 10?Apr 27, 2018

    Hi, i using window 10 and this will be useable?

    Answer : [Re] Compatible with window 10?

    Dear customer,

    Yes, it works w/ window 10. Thanks.