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Q & A Lists
Item Question & Answer
(Japan Release) MEXICO 66 SLIP-ON  white /Onitsuka tiger/Sneakers/Shoes
(Japan Release) MEXICO 66 SLIP-ON white /Onitsuka tiger/Sneakers/Shoes
Item Q&A
  • Question : Inquiry related delivery from 236****Oct 16, 2019

(blue label crestbridge) Reversible canvas tote bag /made in japan/Japan masstige
(blue label crestbridge) Reversible canvas tote bag /made in japan/Japan masstige
Item Q&A
  • Question : Inquiry for the item from can****Oct 10, 2019

    Hi Seller

    How can I ensure the product is genuine?

    Thanks

    Answer : [Re] Inquiry for the item from can****

    Hello, this product is being sold by Burberry BlueLabel in Japan.
    This product is being sold at the same time as the stock in Japan.
    I'll send you a receipt if you want.

  • Question : Inquiry for the item from Sea****Jul 15, 2019

    Is this blue or navy? Stocks available?

    Answer : [Re] Inquiry for the item from Sea****

    Hello, it is Blue.
    It;'s out stock,
    sorry

    Question : [Re] Inquiry for the item from Sea****

    When will u restock?

    Answer : [Re] Inquiry for the item from Sea****

    Blue color will not be restock.
    sorry.

    Question : [Re] Inquiry for the item from Sea****

    If restock, pls let me know at 91469187

    Answer : [Re] Inquiry for the item from Sea****

    okay, noted

    Question : [Re] Inquiry for the item from Sea****

    Thank u!! Hope u can restock!!

    Answer : [Re] Inquiry for the item from Sea****

    ^^

  • Question : Inquiry for the item from tan****Jul 17, 2019

    Do u carry blue now ?

    Answer : [Re] Inquiry for the item from tan****

    Blue is out of stock. I'm sorry.

  • Question : Inquiry for the item from jea****Mar 27, 2019

    Is this blue or navy blue.
    I want to buy this colour pls advise.

    Answer : [Re] Inquiry for the item from jea****

    This color is navy,
    Thank you.

  • Question : Inquiry for the item from lhy****Mar 23, 2019

    May I know what colour is this?
    As attached. Thanks!

    Answer : [Re] Inquiry for the item from lhy****

    Hello. This color is blue,
    Thank you,.Have a nice day !

+View all Notice, FAQ, Q&A >>
(Japan Release) MEXICO 66 SLIP-ON/Onitsuka tiger/Sneakers/Shoes/White x Winter sea
(Japan Release) MEXICO 66 SLIP-ON/Onitsuka tiger/Sneakers/Shoes/White x Winter sea
Item Q&A
(blue label crestbridge) 2019 S/S SOLID NYLON tote bag/  4 COLOR/ NEW / Japan Direct
(blue label crestbridge) 2019 S/S SOLID NYLON tote bag/ 4 COLOR/ NEW / Japan Direct
Item Q&A
  • Question : Inquiry for the item from xia****Oct 03, 2019

    Hi, may I know if you are able to produce the original receipt and paper bag?

    Answer : [Re] Inquiry for the item from xia****

    Yes, you can make a request before ordering.
    Please write a comment when ordering.
    Thank you.

  • Question : Inquiry for the item from goh****Sep 23, 2019

    Hi, would like to know the measurement for the bag before I purchased. Thank you.

    Answer : [Re] Inquiry for the item from goh****

    Hello, It's just as on the detail page.
    height 27cm / width 30cm/ depth 17cm / shoulder 16.5cm
    I hope it helps.
    Thank you.

(Japan Premium) SEAMLESS CUP BRA/SUPER-STRETCH/3/4 CUP WITH SOFT WIRE
(Japan Premium) SEAMLESS CUP BRA/SUPER-STRETCH/3/4 CUP WITH SOFT WIRE
Item Q&A
  • Question : Inquiry for the item from yap****Oct 01, 2019

    Which one is Pale Move, which one is Skin Beige?

    Answer : [Re] Inquiry for the item from yap****

    Hello, I filled out the product details page.
    Please refer to it.
    Thank you.

  • Question : Inquiry for the item from ren****Jul 10, 2018

    Hi Seller, what is the colour that is more pink? Pls see pic

    Answer : [Re] Inquiry for the item from ren****

    Hello, The color is PALE MOVE. Thank you.

(Blue label crestbridge) LARGE Soft Twill Tote Bag/BLACKBROWN2019 F/W new/ Japan direct
(Blue label crestbridge) LARGE Soft Twill Tote Bag/BLACKBROWN2019 F/W new/ Japan direct
Item Q&A
  • Question : Inquiry for the item from bre****Sep 27, 2019

    Hi,

    Can bag carry over shoulder??

    Answer : [Re] Inquiry for the item from bre****

    Hello.
    The product"you inquired about is 12cm of strap
    It's a tote bag style.

  • Question : Inquiry for the item from jen****Aug 21, 2019

(Blue label crestbridge) Soft Twill Tote Bag/2019 summer new/Japan direct
(Blue label crestbridge) Soft Twill Tote Bag/2019 summer new/Japan direct
Item Q&A
  • Question : Inquiry for the item from bre****Sep 27, 2019

    Hi,

    Can we carry bag over shoulder? Is handle long enough?

    Answer : [Re] Inquiry for the item from bre****

    Hello.
    The product"you inquired about is 12cm of strap
    It's a tote bag style.

(Blue label crestbridge) Crestbridge check soft twill bag/ nmini bag/ 2019 summer new / Japan direct
(Blue label crestbridge) Crestbridge check soft twill bag/ nmini bag/ 2019 summer new / Japan direct
Item Q&A
  • Question : Inquiry for the item from she****Sep 24, 2019

    Hi. Can this bag be sling?

    Answer : [Re] Inquiry for the item from she****

    Hello.
    You can easily sling the bag you inquired about.

(Japan Premium)  2+1/100% cotton print trunks (3 sets with different colors and patterns) /세실 맨즈/ 3장
(Japan Premium) 2+1/100% cotton print trunks (3 sets with different colors and patterns) /세실 맨즈/ 3장
Item Q&A
(Japan Premium) Shorts /5 pieces all /color difference 5 set / cotton 100%
(Japan Premium) Shorts /5 pieces all /color difference 5 set / cotton 100%
Item Q&A
  • Question : Inquiry for the item from eik****Sep 14, 2019

  • Question : Inquiry for the item from wen****Aug 06, 2019

    Hi seller, which size should I get if my waist is 72cm and hip is 90cm?

    Answer : [Re] Inquiry for the item from wen****

    Hello, I can't give advice because there are individual sizes.
    But I'm sure you're right in size M.

★Direct Japan Authentic☆ (Japan Release) MEXICO 66 PARATY/Onitsuka tiger/Sneakers/Shoes
★Direct Japan Authentic☆ (Japan Release) MEXICO 66 PARATY/Onitsuka tiger/Sneakers/Shoes
Item Q&A
  • Question : Inquiry related return and exchange from dol****Sep 13, 2019

    Hi seller, the size that i've bought is too small for my husband, can i exchange to one size bigger? Thanks.

    Answer : [Re] Inquiry related return and exchange from dol****

    Hello.
    You cannot return the exchange due to your situation.
    And international shipping and cancel fees will be incurred for the exchange.

  • Question : Inquiry for the item from 237****Aug 30, 2019

    Hi
    If I wear Paraty size 235. For MEXICO 66 SLIP-ON, should I also order same size? Thanks!

    Answer : [Re] Inquiry for the item from 237****

    Hello.
    Both are Unisex models, the size specifications are similar.
    Thank you,

  • Question : Inquiry for the item from chu****Aug 20, 2019

    01 Mexico 66 Parraty available for woman ? normaly size wear Euro 38 so if order need one size up ? Do the front toes shoes size narrow ?

    Answer : [Re] Inquiry for the item from chu****

    Hello, size advice is difficult because it depends on individual.
    Please refer to the specifications on the product details page.
    Thank you.

  • Question : Inquiry for the item from 242****Jul 08, 2019

  • Question : Inquiry for the item from Win****Jun 21, 2019

    Hello is Onitsuka tiger size runs small? I am size 38 but can fit size 39 at retail shop. For 11 mexico 66 slip on what size should I take? 245 or 250?

    Answer : [Re] Inquiry for the item from Win****

    Hello, it's hard to advise because there's a personal difference in size. The exchange process is difficult with products shipped from Japan, so please make a careful decision.
    Thank you.

+View all Notice, FAQ, Q&A >>
(Japan Premium)  FOR Petit bra / soft and fluffy / padded bra / non-wire ultra-thick 3/4 mold cup
(Japan Premium) FOR Petit bra / soft and fluffy / padded bra / non-wire ultra-thick 3/4 mold cup
Item Q&A
  • Question : Inquiry for the item from cla****Sep 01, 2019

PH-4/세실 추천 탄성 착압 양말(두꺼운 타입)
PH-4/세실 추천 탄성 착압 양말(두꺼운 타입)
Item Q&A
  • Question : Inquiry for the item from tay****Aug 31, 2019

    Hi seller, I am looking for high compression knee socks, not the stocking thin material type please. May I know what is the material of the socks made of? Thank you very much

    Answer : [Re] Inquiry for the item from tay****

    Hello .
    It's made of 71 deniers and 140 deniers of the nylon and polyurethane.
    Thank you.


(blue label crestbridge) 2019 S/S Crest Bridge Check Canvas Mini Colon Bag/Japan direct/NEW/2color
(blue label crestbridge) 2019 S/S Crest Bridge Check Canvas Mini Colon Bag/Japan direct/NEW/2color
Item Q&A
  • Question : Inquiry for the item from chr****Aug 30, 2019

  • Question : Inquiry for the item from cri****Jul 13, 2019

    Hi.

    Does it comes with the Long strap? With dustbag? Authentication card?

    Answer : [Re] Inquiry for the item from cri****

    Hello.
    Of course, the straps are included as well.
    This product is genuine sent from Japanese stores. I'll attach a receipt if you want. Thank you

    Question : [Re] Inquiry for the item from cri****

    Noted with thanks

    Answer : [Re] Inquiry for the item from cri****

    okay.

  • Question : Inquiry for the item from mtb****May 21, 2019

    Hi do you have the bigger size model?

    Answer : [Re] Inquiry for the item from mtb****

    Hello, we have a bigger model. we'll be listing today.
    come and see it, please
    Thank you.

    Question : [Re] Inquiry for the item from mtb****

    Hi how much duty tax for the bigger model? Also how many days to reach Singapore?

    Answer : [Re] Inquiry for the item from mtb****

    Hello, there's a 7% charge on the price of the product.
    And the average delivery period is 7 to 10 days. Thank you.

(Japan Premium) very popular / Slim Back BRA (Cool Lace Type) /Soft Wire Bra/ Full Cup/
(Japan Premium) very popular / Slim Back BRA (Cool Lace Type) /Soft Wire Bra/ Full Cup/
Item Q&A
  • Question : Inquiry from lov****Aug 29, 2019

  • Question : Inquiry for the item from dia****Mar 12, 2019

    Hi dear seller,
    May I know if this is a Japanese or a western sizing please. I’m a D cup for triumph , am I suppose to buy the same sizing or should I get a G cup?

    Thank you

    Answer : [Re] Inquiry for the item from dia****

    Hello.
    Cecile is a bra with JAPAN specifications.
    I recommend the same size.
    Thank you.

  • Question : Inquiry for the item from kai****Feb 26, 2019

  • Question : Inquiry for the item from pye****Jul 07, 2018

    Hi I always wear75 D cup for triumph so what size should I order for this brand?

    Answer : [Re] Inquiry for the item from pye****

    Hi~ You shuold order same size okay~ Thank you~

(Japan Premium) Wireless Coolon Bodyshaper/CECILENE / Lycra .Fast drying/ Quick absorption
(Japan Premium) Wireless Coolon Bodyshaper/CECILENE / Lycra .Fast drying/ Quick absorption
Item Q&A
  • Question : Inquiry for the item from dor****Aug 17, 2019

  • Question : Inquiry for the item from net****Feb 26, 2019

  • Question : Inquiry for the item from mwa****Feb 22, 2019

    Do you sell the set in bigger sizes?

    Answer : [Re] Inquiry for the item from mwa****

    Hello.
    We only have a size 90,95 in stock.

  • Question : Inquiry for the item from se-****Feb 18, 2019

  • Question : Inquiry for the item from ser****Sep 23, 2018

+View all Notice, FAQ, Q&A >>
(Japan Premium) Short Girdle Panty/ strong tummy down /3 Colors / best
(Japan Premium) Short Girdle Panty/ strong tummy down /3 Colors / best
Item Q&A
  • Question : Inquiry for the item from kri****Aug 15, 2019

    Hi seller, what is measurement for 2xl and 3 xl? Thank you.

    Answer : [Re] Inquiry for the item from kri****

    Hello, I put the size specifications on the detailed page.
    Please check.
    Thank you.

[1+1] ♥2019 S/S♥ 릴랙스 썸머 쿨 팬티/ Qoo10 독점 프로모션 / 릴랙스 팬티 / 란제리 / 브라
[1+1] ♥2019 S/S♥ 릴랙스 썸머 쿨 팬티/ Qoo10 독점 프로모션 / 릴랙스 팬티 / 란제리 / 브라
Item Q&A
  • Question : Inquiry for the item from sow****Aug 12, 2019

    Panty set; if buy 12 pcs hv discount?

    Answer : [Re] Inquiry for the item from sow****

    Hi, the system is complicated to apply discount coupons for you.
    I'll give you two more sets if you order. Thank you.
    Please leave a comment when you order.

  • Question : Inquiry for the item from alg****May 21, 2019

    Hi seller,

    I have already palced the order. Can get one black one ivorh for M size.

    Thank you seller

    😀

    Angel

    Answer : [Re] Inquiry for the item from alg****

    okay, noted.
    Thank you

  • Question : Inquiry for the item from all****May 15, 2019

    Dear Seller, please provide guideline for the respective size of S, M & L. Thank you.

    Answer : [Re] Inquiry for the item from all****

    okay,
    I'll fill out the product details page.
    Thank you.

  • Question : Inquiry for the item from pam****Apr 20, 2019

    Is the panty material 100% cotton?

    Answer : [Re] Inquiry for the item from pam****

    Hello, the product you inquired about is made of Toray's new technology fabric, which is a blend of polystyles and nylon,
    but is easily dry and absorbs sweat
    The inner fabric is overlaid with cotton.

세실  특가 거들/ 리프트 업 거들/ 힙업 거들/2 컬러/ 인기 거들/고퀄리티 거들/ SUMMER 거들
세실 특가 거들/ 리프트 업 거들/ 힙업 거들/2 컬러/ 인기 거들/고퀄리티 거들/ SUMMER 거들
Item Q&A
  • Question : Inquiry for the item from bel****Aug 10, 2019

    Hi seller, do you still have size 74?

    Answer : [Re] Inquiry for the item from bel****

    Hello,
    We have size 76. The size tag is incorrect.
    Sorry.

락텐1위 DAYALBY의 바스트 킵업 브라/큐텐 독점판매/ 4컬러/ 노 와이어/컴포터블 브라/등을 매끈하게
락텐1위 DAYALBY의 바스트 킵업 브라/큐텐 독점판매/ 4컬러/ 노 와이어/컴포터블 브라/등을 매끈하게
Item Q&A
  • Question : Inquiry for the item from shi****Aug 08, 2019

    Hi seller,

    Is the bra having the standard size as Triumph or smaller?

    Thank you.

    Best regards,
    Shirley Chua

    Answer : [Re] Inquiry for the item from shi****

    Hello, it's a no-wire bra, so it's the same size as a regular bra.
    Thank you.

(JAPAN Girdle) ♥ 1+1 ♥ Hot Price ! Cecile Exclusive Bodyshaper + Panty set / TUMMY TYPE/ STRETCH
(JAPAN Girdle) ♥ 1+1 ♥ Hot Price ! Cecile Exclusive Bodyshaper + Panty set / TUMMY TYPE/ STRETCH
Item Q&A
  • Question : Inquiry for the item from fre****Aug 06, 2019

    Hi, for body shaper, as per photo it’s till upper thigh. Will it affects walking? During walking, will the material roll up? Thanks

    Answer : [Re] Inquiry for the item from fre****

    Hello.
    The bodyshaper has no trouble walking.
    It's naturally attached to the body, so it doesn't even roll up.
    have a nice day.

  • Question : Inquiry for the item from ali****Jul 27, 2019

  • Question : Inquiry related return and exchange from ehk****Jul 27, 2019

    Hi Seller!

    Size 90 is too small for me. Is it possible to exchange for size 95?

    Thank you! :)

    Answer : [Re] Inquiry related return and exchange from ehk****

    Hello.
    You can exchange it, but you have to pay the international shipping fee accordingly. Would you like to proceed?

  • Question : Inquiry for the item from xqc****Jul 19, 2019

  • Question : Inquiry for the item from bei****Jun 27, 2019

+View all Notice, FAQ, Q&A >>
(Japan Premium) 9Type Cecile Lucky Box Event / Bra and Panties pair / 3 Set Random / 3/4 cup with so
(Japan Premium) 9Type Cecile Lucky Box Event / Bra and Panties pair / 3 Set Random / 3/4 cup with so
Item Q&A
  • Question : Inquiry for the item from mze****Aug 05, 2019

    Hi there, can I check with u what is the bust size (cm) for E80L? Thanks

    Answer : [Re] Inquiry for the item from mze****

    Hello.
    80cm based on Under Bust.
    Also, please refer to the size specification of the cup in detail.
    Thank you.

(Japan Release) Onitsuka tiger Japan / SERRANO/ NEW arrival in Japan
(Japan Release) Onitsuka tiger Japan / SERRANO/ NEW arrival in Japan
Item Q&A
(코코피타) 절대 벗겨지지 않는 풋 커버/ 세실의 기술로 만든 풋 커버 3개 세트 / 3가지 스타일 /
(코코피타) 절대 벗겨지지 않는 풋 커버/ 세실의 기술로 만든 풋 커버 3개 세트 / 3가지 스타일 /
Item Q&A
  • Question : Inquiry for the item from cwj****Aug 02, 2019

    Pls advise size of socks before I place my order. Thks

    Answer : [Re] Inquiry for the item from cwj****

    Hello.
    Select 21-23 cm for foot length
    and select 23-25 cm for foot length.

SP-67/날씬한 각선미 연출 패션양말/외출 착압 양말/압력 양말
SP-67/날씬한 각선미 연출 패션양말/외출 착압 양말/압력 양말
Item Q&A
  • Question : Inquiry for the item from joa****Jul 31, 2019

    Hi seller,
    May I know which is diamond & water drop design? And the one wiz white spot is under which design?

    Many thanks

    Answer : [Re] Inquiry for the item from joa****

    Hello, We will fill out the options in the product details image.
    Thank you.

(Blue label crestbridge) Japan direct  shipping/ Crest Bridge Check Colon bag/bucket bag/cross bag/
(Blue label crestbridge) Japan direct shipping/ Crest Bridge Check Colon bag/bucket bag/cross bag/
Item Q&A
  • Question : Inquiry for the item from Jan****Jul 30, 2019

    Hi do you the large size in red thanks

    Answer : [Re] Inquiry for the item from Jan****

    Hello, Thank you your inquiry,
    Please look at the product page below.
    https://www.qoo10.sg/item/BLUELABEL-CRESTBRIDGE-BLUE-LABEL-CRESTBRIDGE-JAPAN-DIRECT-SHIPPING-CREST-BRIDGE-CHECK/656260556?sid=203048

    Question : [Re] Inquiry for the item from Jan****

    But i open e link is not the large size. I remember large size height is 30cm .

    Answer : [Re] Inquiry for the item from Jan****

    The size of the bag you want is not updated yet. It will be updated soon.

    Question : [Re] Inquiry for the item from Jan****

    Ok noted thanks please update me once you have thanks.

    Answer : [Re] Inquiry for the item from Jan****

    Hello, there is a product you want on the page below. Thank you.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=661018005

  • Question : Inquiry for the item from mus****Jul 14, 2019

  • Question : Inquiry for the item from gue****Jul 08, 2019

    Item still available?
    And what size is this? Cos I saw this design got size S, M, L.

    Answer : [Re] Inquiry for the item from gue****

    Yes, yuo can order. This is a medium size.
    Thank you,

  • Question : Inquiry related delivery from Srm****Jul 01, 2019

    How long is the waiting time to deliver to Singapore

    Answer : [Re] Inquiry related delivery from Srm****

    Hello.
    The average delivery period is usually one week.