Q&A board

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Q & A Lists
Item Question & Answer
💖Twinning with your Mini-Me💖
💖Twinning with your Mini-Me💖
Item Q&A
  • Question : Inquiry for the item from bai****Oct 13, 2019

  • Question : Inquiry related delivery from jas****Sep 14, 2019

    Hi Seller,

    I would like to check with you on my order. I have placed an order on 4 sept on your PLAYDATE page for kids clothes . Although shipping have been schedule on 9 sept but Until now I still have not received my order and no update on my order . I need to give these item as gifts next week. Please revert and thank you.

    Answer : [Re] Inquiry related delivery from jas****

    Hi dear, we have sent you a cancellation notification as the items are sold out. I’ve just done a check, the order status is marked as cancel and your payment will be refunded back to you by qoo10. I apologise that we were not able to fulfill your order.

  • Question : Inquiry for the item from jas****Dec 10, 2018

    What is the color of this dress ed’s? is it navy blue or black?

    Answer : [Re] Inquiry for the item from jas****

    Hi dear, its navy :)

Ambre Summer Dress - Baby Blue
Ambre Summer Dress - Baby Blue
Item Q&A
$16.90 Flat All Items! Work Dresses/Premium Quality/Floral/Prints/S-XL
$16.90 Flat All Items! Work Dresses/Premium Quality/Floral/Prints/S-XL
Item Q&A
  • Question : Inquiry for the item from Sin****Jul 24, 2019

  • Question : Inquiry for the item from 235****Jan 02, 2019

    May I know do you have Charlieanne Emerald size M as I am not able to select the item for purchase, please advice thanks

    Answer : [Re] Inquiry for the item from 235****

    Hi babe,

    I'm really sorry but it's all sold out at the moment.

    You can email us at sales@charmedon9thave.com so that in the event of we do a backorder for it, we will drop you an email.
    In the meantime, we can also add you to our mailing list so that you won’t miss out on our launches in the near future ya.

  • Question : Inquiry for the item from pen****Dec 26, 2018

  • Question : Inquiry for the item from s4_****Nov 16, 2018

    Seller, will you restock charlianns japanese artwork? Size M and L?
    Any possibility to exchange size if purchase wrongly (unable to fit)? Thanks

    Answer : [Re] Inquiry for the item from s4_****

    Hi dear,
    Please email us at sales@charmedon9thave.com within 14 days of purchase if you'd like an exchange. Item has to be unused, unworn and in original condition. Remember to include your order ID. Shipping to and fro has to be borne by customer for exchanges.

    As for restocks, you can add your name and email to our waitlist on our website, if we do a backorder, you will be the first to be notified :)

    Cheers
    Charm

  • Question : Inquiry related return and exchange from v-9****Nov 15, 2018

    Hi, seller, if order wrong size.. is it can exchange? Thanks

    Answer : [Re] Inquiry related return and exchange from v-9****

    Hi dear,
    Please email us at sales@charmedon9thave.com with your request. Remember to include your order ID. We will get back to you as soon as we can. Thank you.
    Cheers
    Charm

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June New Arrivals!Prints/Aline/Midi/Reversible Dress
June New Arrivals!Prints/Aline/Midi/Reversible Dress
Item Q&A
  • Question : Inquiry related return and exchange from cyn****Jun 25, 2019

  • Question : Inquiry for the item from mon****Jun 18, 2019

    I don see the 30% off. Is it over already?

    Answer : [Re] Inquiry for the item from mon****

    Hi dear, qoo10 is offering 30% Only for the individual products, not this one. :)

  • Question : Inquiry for the item from joa****Nov 22, 2018

  • Question : Inquiry for the item from hia****Sep 26, 2018

  • Question : Inquiry from yvo****Sep 04, 2018

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Charmedon9thAve Chinese New Year CNY Mummy Daughter
Charmedon9thAve Chinese New Year CNY Mummy Daughter
Item Q&A
Playdate Little Kids Series
Playdate Little Kids Series
Item Q&A