Q&A board

Q & A Lists
Item Question & Answer
★BLENDER★🍹 6 Blade Portable Juicer Cup🍓🥝 Barsny Fruit Juicer Bottle Can Crush Ice More Powerful
★BLENDER★🍹 6 Blade Portable Juicer Cup🍓🥝 Barsny Fruit Juicer Bottle Can Crush Ice More Powerful
Item Q&A
  • Question : Inquiry for the item from mai****Sep 23, 2019

    My blender doesnt work even when I fly charged it. Help.
    Please

    Answer : [Re] Inquiry for the item from mai****

    Dear buyer, can you try double click to turn on the blender? The double click is a safety feature to prevent accidental turning on the blade. Try it out and let me know it it work.
    Also DO NOT spin the blade without covering up with the transparent bottle. Safety first.

    Hear from you again soon.

    Thank you

  • Question : Inquiry for the item from ors****Jul 30, 2019

    How long is the local warranty?

    Answer : [Re] Inquiry for the item from ors****

    Dear Buyer,
    Warranty period is 1 month. Thanks.

  • Question : Inquiry related delivery from sim****May 23, 2019

    Pls advice

    Answer : [Re] Inquiry related delivery from sim****

    On my order thanks.

    Question : [Re] Inquiry related delivery from sim****

    Dear buyer, please advise your order no. Thank you

  • Question : Inquiry for the item from 261****Apr 14, 2019

    what does the red blinking light after 1s spin means?

    Answer : [Re] Inquiry for the item from 261****

    Dear buyer, did you fully charge up the battery?

  • Question : Inquiry related delivery from Ben****Jan 08, 2019

    Possible to do self collect ?

    Answer : [Re] Inquiry related delivery from Ben****

    Dear buyer, sorry we do not have store pick up service. Thank you 😊

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🥕Vegetable Slicer🥕 Cutter 3 Blades Shredder Grater 🥗Food Blender Vegetable Chopper Onion 🥗
🥕Vegetable Slicer🥕 Cutter 3 Blades Shredder Grater 🥗Food Blender Vegetable Chopper Onion 🥗
Item Q&A
  • Question : Inquiry for the item from shy****Sep 18, 2019

  • Question : is the item still availableJul 16, 2018

    Dear seller.
    I'm interested with the vegetable cutter is it still on offer???
    thanks

    Answer : [Re] is the item still available

    Dear buyer, we still have in green colour. Thank you

  • Question : BlueJul 11, 2018

    Hi, when will there be a restock of the blue slicer?

    Answer : [Re] Blue

    Dear buyer, the blue colour slicer suddenly ordered up this week. New shipment will be available next 10 days. We still have green colour. Thank you

    Question : [Re] Blue

    ok, Thanks i will wait for the blue colour. ;)

    Answer : [Re] Blue

    Ok. Thank you.

  • Question : LockMay 24, 2018

    The knob for the lock is very hard to turn. Is it supposed to be like this?

    Answer : [Re] Lock

    Dear buyer, sorry for late reply.
    The lock to secure down the slicer is a cam design, which will and have to use a little effort to turn it on locking, so that the rubber seal can firmly suck on the surface and he cam lock in the internals will prevent it from loosening. Therefore it is normal on every piece. Users will get a hang of it with subsequent usage. Thank you

    Question : [Re] Lock

    Yes it is very stable after i manage to lock. Just worried that i spoil the knob ad it is hard to turn. Thanks for your reply

    Answer : [Re] Lock

    Great! Thank you 😊

  • Question : Self CollectionMay 18, 2018

    Hi, Can i do a self collection either today or tomorrow if i order today?

    Answer : [Re] Self Collection

    Dear buyer, we do not have a self collection center. You may like to order today and should be able to receive the item by Monday. Thank you

+View all Notice, FAQ, Q&A >>
🔥LATEST🔥 Design Auto-Adjustable Car Sunshade Protect from UV Lights Heat Protection Cool Temp !!
🔥LATEST🔥 Design Auto-Adjustable Car Sunshade Protect from UV Lights Heat Protection Cool Temp !!
Item Q&A
  • Question : Inquiry for the item from kyl****Sep 09, 2019

    I'm interested and I drive a Honda fit 2009 model. How do I make a purchase? Is this universal model?

    Answer : [Re] Inquiry for the item from kyl****

    Dear buyer, the car sunshade can fit on most cars.. I believe it can fit with yours too. Check on the dimensions in the listing can match with your car. Thank you

  • Question : Inquiry for the item from Jew****Apr 17, 2019

    Is there any warranty of 2years?

    Answer : [Re] Inquiry for the item from Jew****

    Dear buyer, so sorry for this price we cannot include warranty. However if product is found faulty when received, we can replace new piece within 7 days from delivery. Thank you 😊

  • Question : Purchase detailsOct 16, 2018

    As requested sunscreen purchase details to assist my refund. Thank you.

    Answer : [Re] Purchase details

    Dear buyer, we will write and check with Qoo10 on the refund and update you in the next few days. Thank you.

  • Question : Status of refundOct 05, 2018

    Please advise status of refund following your reply to me that you would contact Q010 for the refund.

    Thanks

    Kevin

    Answer : [Re] Status of refund

    Dear buyer, currently I am not in Singapore. Will check with Qoo10 again on Monday next week. Thank you

    Question : [Re] Status of refund

    Please advise refund status if you are back in SG...thnx

    Answer : [Re] Status of refund

    Dear buyer, Qoo10 has made a fee refund transactions for me last week. Can you advise your order no. and I check for you. Thank you

  • Question : Q010 says I cannot do a refund as suggested by youSep 25, 2018

    I contacted Q010 abt a refund - they have rejected and asked me to contact the seller.

    "Dear Customer,
    Good day to you

    We are sorry to inform you that we are unable to file a case for orders that passed more than 7 days upon delivered date and this item have no warranty.
    Kindly contact seller for further assistance:

    1. Go to your shopping list, clicking “My Qoo10” at the top of the Qoo10 page
    2. Click “Cart No.” to see order summary
    3. Click “Post Question” written in blue as below the order info
    4. Fill out your inquiry to the seller
    5. Click “submit” to complete

    Apologize for inconvenience.
    If you did contact seller in within 7 days after you receive the item,
    please provide us proof of the conversation.

    Thank you
    Qoo10"

    Please advise next steps....there are only two:
    a) a direct refund by you or a credit to your store
    b) send me a replacement item....if this fails then you better change your supplier.

    Cheers

    Kevin

    Answer : [Re] Q010 says I cannot do a refund as suggested by you

    Dear buyer, let us write to Qoo10 to initiate the refund. Update you on the outcome. Thank you

+View all Notice, FAQ, Q&A >>
Electric Glass Kettle Healthpot Multi Function 18 Programs Stainless Steel Heating Plate 1.8L
Electric Glass Kettle Healthpot Multi Function 18 Programs Stainless Steel Heating Plate 1.8L
Item Q&A
  • Question : Inquiry for the item from he.****Aug 12, 2019

  • Question : Inquiry for the item from res****May 20, 2019

    Do you have similar item that's 2L?

    Answer : [Re] Inquiry for the item from res****

    Dear buyer, we only have 1.8L version. Thank you

    Question : [Re] Inquiry for the item from res****

    Was trying to add to cart, what is Em_ail option?

    Answer : [Re] Inquiry for the item from res****

    Dear buyer, how can we help?

  • Question : languageJul 04, 2018

  • Question : Inquiry for the item from des****Apr 07, 2018

    Hello,

    I am interested in purchasing a Healthpot but would like to enquire if there is a silicon ring at the base of the pot, within the pot itself or is the inner base of the pot made of only metal.

    Thank you. Appreciate the reply.

    Answer : [Re] Inquiry for the item from des****

    Dear buyer, the ballads pot base is a stainless plate, there is a silicone ring in the inner base of the pot, it’s to seal off fluid leaking into the heating element built at the bottom of the pot. Hope I have answer your queries. Thank you

Dry Wet Bag Dual Function With Shoe Compartment Water Proof Swimming Gym Beach Hotspring Fishing
Dry Wet Bag Dual Function With Shoe Compartment Water Proof Swimming Gym Beach Hotspring Fishing
Item Q&A
  • Question : Inquiry for the item from 238****Aug 06, 2019

    What is the size of this bag (length X breadth X height)?

    Answer : [Re] Inquiry for the item from 238****

    Hi Buyer, pls refer to the dimension in the listing details, thanks

  • Question : Inquiry for the item from hh2****Sep 04, 2018

🍹Automatic Fruit Juicer Blender 🍹 Shaker Bottle 🍓🥝 USB Charging Blender Bottle Gym On The GO !
🍹Automatic Fruit Juicer Blender 🍹 Shaker Bottle 🍓🥝 USB Charging Blender Bottle Gym On The GO !
Item Q&A
  • Question : 来自Asu****会员的商品咨询。Aug 06, 2019

    今天买几时会发货到马来西亚

    Answer : [Re] 来自Asu****会员的商品咨询。

    Hi Buyer, sorry we can’t ship to Malaysia

  • Question : Inquiry related return and exchange from Che****Jul 07, 2019

  • Question : Inquiry for the item from sha****Jul 14, 2019

    Hi how many days will it take to deliver if i order today? I will be flying next week???

    Answer : [Re] Inquiry for the item from sha****

    Dear buyer, I am out of Singapore till tomorrow. Will be able to send out Tuesday. Item should be able to reach you on Wednesday or Thursday. Thank you

  • Question : Inquiry for the item from Sie****Jul 05, 2019

  • Question : Inquiry for the item from gra****Jun 12, 2019

    Can i using boiling water to blend hot drinks?

    Answer : [Re] Inquiry for the item from gra****

    No... it is also too dangerously hot for you too. Thank you

+View all Notice, FAQ, Q&A >>
**SPACE SAVING** Folding Stool Easy To Carry Handle Portable For Kids/Outing/Kitchen Load to 200KG!
**SPACE SAVING** Folding Stool Easy To Carry Handle Portable For Kids/Outing/Kitchen Load to 200KG!
Item Q&A
  • Question : Inquiry for the item from sim****Jul 30, 2019

    When will blue and pink colour stools be available?

    Answer : [Re] Inquiry for the item from sim****

    Dear buyer, we stopped import other colour. Only white colour available. Thank you

  • Question : Inquiry related delivery from joo****Dec 09, 2018

  • Question : Inquiry related delivery from far****Nov 19, 2018

    Hi, can i know when will my order be shipped? I ordered on 15 Nov. Order # 283444169. Thanks.

    Answer : [Re] Inquiry related delivery from far****

    Dear buyer, so sorry for the delayed delivery. All the folding stool had sold out. New shipment will be available in next 12-14 days time. Would you like to remain in the waitlist and we will deliver the order to you immediately when the new shipment arrived. Thank you.

    Question : [Re] Inquiry related delivery from far****

    Ok. I will wait for the new shipment. However, please inform me if there is a delay in the shipment. Thanks.

    Answer : [Re] Inquiry related delivery from far****

    Dear buyer, ok noted. Will delivery out once the new shipmnt is in. Thank you.

  • Question : Inquiry related delivery from ori****Jun 18, 2018

    Can the shipping fee waive when I order other item together in your company ?

    Answer : [Re] Inquiry related delivery from ori****

    Hi can reply ASAP as I want to place order

    Question : [Re] Inquiry related delivery from ori****

    Dear buyer, the shoe rack and the folding stool is two separate products. If you like to order the two products together I can package them together in one delivery. But you need to pay the folding stool of $14.90 as private transaction and also top up $2.49 for delivery. In total delivery fee will be $6.99 due to the total weight. Let me know when you have ordered. Thank you

  • Question : Inquiry for the item from emi****Jun 04, 2018

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BEMEGA Stainless Steel Coffee Mug Vacuum Tumbler Flask Keep Warm Cold Portable On the Go Car Travel
BEMEGA Stainless Steel Coffee Mug Vacuum Tumbler Flask Keep Warm Cold Portable On the Go Car Travel
Item Q&A
  • Question : Inquiry for the item from ptl****Jul 29, 2019

    Hi is there a tea mesh at the cover?

    Answer : [Re] Inquiry for the item from ptl****

    Dear buyer, sorry there is no tea mesh for the coffee mug. Thank you

  • Question : Inquiry for the item from lee****Feb 22, 2019

💥Toilet Roll Holder💥 🚿🚽 Toilet Accessories Tissue Holder Tissue Box Holder Rack Bathroom
💥Toilet Roll Holder💥 🚿🚽 Toilet Accessories Tissue Holder Tissue Box Holder Rack Bathroom
Item Q&A
  • Question : Inquiry for the item from jud****Jul 28, 2019

    Hi Seller, will the square & rectangle model be re-stock again?

    Answer : [Re] Inquiry for the item from jud****

    Dear buyer, the new shipment batch just arrived yesterday. We will update the system for your ordering. Thank you

  • Question : Inquiry for the item from syl****Jun 01, 2019

  • Question : Inquiry for the item from ves****Oct 03, 2018

    Hi,
    Will the rectangle size fit for a standard Kitchen Paper Roll & Tissue box?

    Can it fit a standard home tissue box or do u have to remove the tissues from the tissue box to insert them?

    Thanks

    Answer : [Re] Inquiry for the item from ves****

    Dear buyer, the rectangle tissue box holder is good for standard toilet roll and soft pack tissue. You can refer to the photo and images in the Qoo10 listing for the various type of paper rolls and tissues. Dimensions is also available which you can size of the type of toilet paper and tissues that you are using. Thank you 😊

  • Question : StickerSep 14, 2018

    Just to the confirm that the sticker will stick on any surface ?

    Answer : [Re] Sticker

    Dear buyer, the tissue box holder double sided tape can stick on all common surface, cement wall, painted wall, especially best smooth tiled walls. Do refer to the listing for more information. Thank you.

  • Question : Order Noi. 272493439Sep 03, 2018

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Multi-Purpose Electric Frying Pan Convenient No Need Fire Perfect for Hostel Student Tenant Office
Multi-Purpose Electric Frying Pan Convenient No Need Fire Perfect for Hostel Student Tenant Office
Item Q&A
  • Question : Inquiry for the item from smi****Jul 13, 2019

    When is the new stock AJL-beige coming?

    Answer : [Re] Inquiry for the item from smi****

    Factory has been running production for blue recently because of the more popular demand. Beige probably be available by end of the month. We also order from factory more on blue due to the higher popularity too. Thank you

  • Question : Inquiry for the item from s2s****Jun 11, 2019

    Hi, is there a way I can collect it myself in Singapore?

    Answer : [Re] Inquiry for the item from s2s****

    Dear buyer, sorry we do not have store for self collection. Kindly order through Qoo10. We will deliver next day. Delivery by Qxpress take averagely two working days to deliver item to you. Thank you

    Question : [Re] Inquiry for the item from s2s****

    I’m traveling tomorrow night. Can you confirm if it can be delivered tomorrow if I order now?

  • Question : Inquiry from ser****Sep 17, 2018

  • Question : Inquiry for the item from Sha****Sep 15, 2018

    This is using 240v power supply cable?

    Answer : [Re] Inquiry for the item from Sha****

    Dear cable, product come with standard 240v China flat pin plug. Thank you

  • Question : SteamerAug 28, 2018

    Will you be stoking up the steamer tray for the ceramic frying pan, picture above? If yes, when will it arrive?
    Thanks

    Answer : [Re] Steamer

    Dear buyer, for the electric frying pan/pot with steamer tray, please choose the foodie blue option. Item is in stock for immediate delivery. Thank you.

    Question : [Re] Steamer

    I prefer the ceramic frying pan, I saw the steamer is not availale.
    Thanks

    Answer : [Re] Steamer

    Dear buyer, the Foodie blue option with steamer is available now. Thank you 😊

+View all Notice, FAQ, Q&A >>
Electric Frying Pan Convenient No Need Fire Perfect for Hostel Student Tenant Office Small Cooking
Electric Frying Pan Convenient No Need Fire Perfect for Hostel Student Tenant Office Small Cooking
Item Q&A
  • Question : Inquiry for the item from smi****Jul 11, 2019

    Can use this to ccok rice?

    Answer : [Re] Inquiry for the item from smi****

    Dear buyer, the product can cook rice, but as it is not a rice cooker, you will need to watch over the rice cooking process to make sure rice is not over cook or water dry up. The product is like a normal pot without using a stove to cook your food. Thank you

  • Question : Inquiry for the item from s2s****Jun 11, 2019

  • Question : Inquiry for the item from tan****Oct 11, 2018

    2 model AJL and Foodie what different ?

    Answer : [Re] Inquiry for the item from tan****

    Dear buyer, China plug. AJL and foodie has no diff, just different colour from different manufacturers. Function is the same. Thank you 😊

  • Question : Inquiry for the item from tan****Oct 11, 2018

    Local 3 pin plug ? Warranty ?

    Answer : [Re] Inquiry for the item from tan****

    Dear buyer, you will need 3-pin plug adapter. We give 30 days 1-to-1 warranty exchange. Thank you 😊

    Question : [Re] Inquiry for the item from tan****

    So mean original China pin plug ?

    Answer : [Re] Inquiry for the item from tan****

    Yes

Automatic Car Tent Umbrella Most Suitable for SG Hot Weather Protect Your Loved Car!
Automatic Car Tent Umbrella Most Suitable for SG Hot Weather Protect Your Loved Car!
Item Q&A
  • Question : Inquiry for the item from sha****Jun 22, 2019

  • Question : Inquiry for the item from fan****Feb 13, 2019

    Can it be fixed on a cabriolet?

    Answer : [Re] Inquiry for the item from fan****

    Suitable for hardtop cabriolet. Not for soft-too

  • Question : Inquiry for the item from yok****Jan 31, 2019

  • Question : Inquiry for the item from yok****Jan 31, 2019

    Is there a place to view the product physically before purchase?

    Answer : [Re] Inquiry for the item from yok****

    Dear buyer, we do not have retail store for demo. Photos and images in the listing is exactly same as the physical product. Thank you 😊

  • Question : Inquiry for the item from der****Jan 27, 2019

    Hi any warranty ?

    Answer : [Re] Inquiry for the item from der****

    Dear buyer, product comes with 30-day one-to-one exchange warranty. Thank you

+View all Notice, FAQ, Q&A >>
Cooling Fan Portable Purifier Negative Ion Air-Conditioner Humidifier Purifier Fan AirConditioner
Cooling Fan Portable Purifier Negative Ion Air-Conditioner Humidifier Purifier Fan AirConditioner
Item Q&A
  • Question : Inquiry for the item from shi****May 29, 2019

    Need ur help urgently it is ready stock and can be ship out tomorrow by qexpress?

    Answer : [Re] Inquiry for the item from shi****

    Dear buyer, we already replied to you via your email. Thank you

😍Foot Jacuzzi Massage😍 Foot Spa Bubble At Home Foot Bath Foot Reflexology Foot Massager
😍Foot Jacuzzi Massage😍 Foot Spa Bubble At Home Foot Bath Foot Reflexology Foot Massager
Item Q&A
  • Question : Inquiry for the item from see****May 28, 2019

    May I know do you have stock available in Singapore?

    Answer : [Re] Inquiry for the item from see****

    Dear buyer, yes stock is available. Thank you

  • Question : FOOT SPA NOT WORKINGSep 14, 2018

💥6 Tier Sleek Design Shoe Rack 👠👟👡Wrought Iron ✨Perfect for Corner Walkway Doorway Corridor ✨
💥6 Tier Sleek Design Shoe Rack 👠👟👡Wrought Iron ✨Perfect for Corner Walkway Doorway Corridor ✨
Item Q&A
  • Question : Inquiry for the item from jot****May 27, 2019

  • Question : Inquiry for the item from kar****Mar 26, 2019

    How high is the 6 tier shoe rack?

    Answer : [Re] Inquiry for the item from kar****

    Dear buyer, dimension of 6-tier shoe rack in attached screenshot. You can also refer this in the Qoo10 listing. Thank you

  • Question : Inquiry for the item from mon****Mar 17, 2019

  • Question : Inquiry for the item from mai****Feb 28, 2019

    Hen is the next restocking?

    Answer : [Re] Inquiry for the item from mai****

    DeR buyer, the new shipment ETA 2nd March. Will be available for ordering by next eeek. Thank you

  • Question : Inquiry for the item from Swe****Jan 30, 2019

    Hi i have receive the item. Its so nice.. thank u.

    Answer : [Re] Inquiry for the item from Swe****

    thank u :)

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😍Foot Spa Massage😍 Foot Jacuzzi Bubble At Home Foot Bath Foot Reflexology Foot Massager
😍Foot Spa Massage😍 Foot Jacuzzi Bubble At Home Foot Bath Foot Reflexology Foot Massager
Item Q&A
  • Question : 来自rai****会员的配送咨询。May 21, 2019

    Hi can I know the lead time?

    Answer : [Re] 来自rai****会员的配送咨询。

    Dear buyer. New shipment stock available in next 10-14 days time. Thank you

  • Question : Inquiry for the item from lim****May 06, 2019

  • Question : Inquiry for the item from 210****Apr 25, 2019

    Hi,

    Can we add foot bath powder into the bucket?
    能加足疗粉进桶一起用吗?

    Answer : [Re] Inquiry for the item from 210****

    Dear buyer, if powder is not soluble in water then you may want to take note for more regular cleaning so that the powder will not clog up the spa jets and the rotation message motor. Thank you

  • Question : Inquiry for the item from kir****Apr 21, 2019

    Hi. Are there instructions in English?

    Answer : [Re] Inquiry for the item from kir****

    DeAr buyer, instruction manual in Chinese only. But product is very simple to use. Thank you

  • Question : Inquiry for the item from lee****Apr 14, 2019

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💖European-style Multi-Layer Simple Shoe Rack💖 Wrought Iron Dust and Small Living Room Corner 👠👠
💖European-style Multi-Layer Simple Shoe Rack💖 Wrought Iron Dust and Small Living Room Corner 👠👠
Item Q&A
  • Question : Inquiry for the item from Car****Mar 29, 2019

    What is the length and width of this slim shoe rack?

    Answer : [Re] Inquiry for the item from Car****

    Dear buyer, dimension of 6-tier shoe rack in attached screenshot. You can also refer this in the Qoo10 listing. Thank you

  • Question : Inquiry related delivery from xXk****Jan 20, 2019

    hi what is my item states? its been a week already and the item not send? thanks .

    Answer : [Re] Inquiry related delivery from xXk****

    Sorry buyer we are waiting for shipment to arrive around end of next week. Order is overwhelming due to CNY, we will ship asap , sorry!

    Question : [Re] Inquiry related delivery from xXk****

    then at list should tell us and not waiting for us to get to you . in future please tell us thanks

    Answer : [Re] Inquiry related delivery from xXk****

    yes thank u

    Question : [Re] Inquiry related delivery from xXk****

    i hi how is the states ?

    Answer : [Re] Inquiry related delivery from xXk****

    dear buyer, yes we will send out on Monday, u shld receive by Tuesday/Wednesday. Thank you for your patience !

  • Question : Inquiry for the item from ixo****Jan 14, 2019

  • Question : Inquiry related delivery from ori****Jun 18, 2018

  • Question : Inquiry related cancel and refund from ct_****Dec 29, 2017

    Hi Seller, I requested for black but was informed only left with white. I accepted however, there is many defect at the joint parts and it is sharp. I have young kids at home. Will you be able to replace or refund. Attached is the pics of defects.

    Answer : [Re] Inquiry related cancel and refund from ct_****

    Dear buyer,
    Sorry for the late resly. Just got back from a short New Year break. I will send a new piece for replacement. Can you send me a blank email at citilifesg988@gmail.com, so that I can reply with a date and time to come over to your resience for replacement of the shoe rack. Thank you.

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