You can leave inquiries about item, delivery, cancel/refund or other questions.
hi i checked my mailbox recently but there seems to be no package is it being delayed?
I think it was sent on a wednesday, it takes 2 to 3 business days.Best wait till monday as Singpost probably didnt make it in time.
Hi, I have not received the item but the update email from Qoo10 says it has been delivered. I tried to track item on SingPost but the number is invalid. My order number is 214625519. Kindle advise.
Hello already replied to you through email, just msging here to clear this notification
considering to buy but i dont want it to be too heavy such that if i drop it will chip the floors or table thanks
haha alright, it is 150grams
Hi, may i know how long will it take to arrive apon placing an order?
takes 2-3 working days
Is it authentic thx
It is NOT authentic, this is a replica of the original
Can u restock the rainbow butterfly training knife please
We will restock in 1-2 weeks time
No problemSorry but restock may take even longer as my supplier is having some troubles....not sure when new stock will come
Hi does it rust on black comb?
Sorry for late reply, the layer of black paint helps prevent it from rusting
Hi I have ordered the black comb. Is illegal to carry around here in Singapore?
I personally have done a lot of reasearch on that topic and I cannnot say much.There arent any clear cut rules as to the legality of butterfly combs or training knifes. It neither says it is illegal nor does it say it is legal.However nowadays it is growing in popularity and are selling in ToyOutpost.I would reccomend just practicing discretion in public and not flaunting it infront of authority figures(police) as not only do i want to protect myself but my buyers as well, I do not want anyone to get into any trouble.
Thanks for the advice.
No problem, any other problem just let me know
The safe handle is very stiff unlike the other handle. i have tried using different screwdrivers but it all does not seem to fit the screw. is there anything i can do to loosen the handles?
Yes there is although hard to explain through words, let me try.Begin with the trainer closed and open only one handle fully out.Grip the handle that is fully out with one hand and the other handle thats together with the "knife" with your other hand(Or just do the handle that is stiff only). Then 'bend' it some force as too much will damage the item, do the same for the other handle. Anyways stiffness will go away after repeated usage.If problem is still there and cannot be fixed it may be a factory defect, no problem just contact me and we will replace to a new one
Nice to know that you provide warranty and replacements but curious if there will be any discounts to the item :)
Sorry to tell you but its a fixed priceCurrently all the comb versions except the rainbow has 5$ discount
I know it looks good and stuff but why so expensive??
First of all my product pricing isnt too far from other listings on qoo10, my listed price is the price you will pay while many other sellers abuse the qoo10 buying options by listing a small and attractive starting list price which is very misleading and eventually after clicking through the countless options the price doubles or triples.Secondly I am the only seller that provides warranty that includes repairing or replacing to a brand new piece.
Hi seller, I tried to track my item via the 'Shipping Info' redirect. However after i typed out captcha, it says 'Sorry, your item is not found in our record' . Any reason why?
u should try copy and paste number into singpost website
Okay. Able to track it now. Thanks! Been waiting for 3 days now, can't wait to receive the item :)
oh sorry for lonf delivery
No problem, Thanks for your help
pleasure to help....any other difficulties do not hesitate to tell me
Hello! The tracking program says my item was delivered on 120815, but as of 130815(today) I have not received any form of package at all. Please assist!
u may not have been home at that time...and u may need to collect from the nearest singpost from ur housei also upgraded the courier to smartpac to reach u faster
Hello, Should I have not been home there would be a notice that tells me to collect it from the nearest post office, but there wasn't. That being said, I still went down today to check, and was told that the order was recorded as 'delivered' on their side. However, I have never received anything, nor signed any document of receipt..
yes u should have received a notice and i have proof of sending out....i will check my singpost myself and try to sort it outis ur qoo10 address correct?
Hello! The item has arrived at my place, in good condition. Thanks for the speedy follow-ups, appreciate it!
great to hear....any further problems let me knwo