Q&A board

Q & A Lists
Item Question & Answer
Fitflop™ Celest Clog Blush Women Sneakers
Fitflop™ Celest Clog Blush Women Sneakers
Item Q&A
  • Question : Inquiry for the item from cry****Apr 02, 2019

    Hi, 25.5 which size should i choose?

    Answer : [Re] Inquiry for the item from cry****

    Dear buyer,
    Thanks for your inquiry.
    For 25.5 US 10 should be perfect and comfortable for you!
    And the model you have chosen doesn't have US 10 unfortunately!

FITFLOP™ New Models || Lowest Price || Valentines Day || 100% Authentic ||【Fast local delivery】
FITFLOP™ New Models || Lowest Price || Valentines Day || 100% Authentic ||【Fast local delivery】
Item Q&A
  • Question : Inquiry for the item from gla****Mar 09, 2019

    Hi when will u have 50% promo again? :)

    Answer : [Re] Inquiry for the item from gla****

    Dear buyer,
    Thanks for your inquiry.
    we will keep you updated when we have a promo again!

    Question : [Re] Inquiry for the item from gla****

    I have been looking at ur site almost daily & waiting for the 50% promo .. bought a few pairs from u before.

    Answer : [Re] Inquiry for the item from gla****

    Hi There we cannot let you know when we have our sales unfortunately, they are decided between the brand and Qoo10.

  • Question : Inquiry for the item from dea****Mar 03, 2019

    FF188-001 black leather lulu restocking?

    Answer : [Re] Inquiry for the item from dea****

    Dear buyer,
    Thanks for your inquiry!
    As of now, we are not restocking, will keep you updated once we restock!

  • Question : Inquiry for the item from hua****Feb 15, 2019

  • Question : Inquiry for the item from bel****Feb 11, 2019

    Hi, how to choose the size as I realise the same pattern has a few selections but size not stated

    Answer : [Re] Inquiry for the item from bel****

    Dear buyer,
    Kindly let us know your size and we will help you with selection?
    Thanks!

    Question : [Re] Inquiry for the item from bel****

    Ok, thx

    Answer : [Re] Inquiry for the item from bel****

    You are most welcome!

  • Question : Inquiry related return and exchange from law****Feb 10, 2019

    Hi Seller,
    I just received my order but the size doesn't fit.
    How can I do an exchange?
    Thanks.

    Answer : [Re] Inquiry related return and exchange from law****

    Dear buyer,
    Sorry there is no exchange for items but only return the item and we can refund!
    Thanks!

+View all Notice, FAQ, Q&A >>
Fitflop™ Iqushion Ergonomic Women Flip Flop Dusky Pink
Fitflop™ Iqushion Ergonomic Women Flip Flop Dusky Pink
Item Q&A
  • Question : Inquiry for the item from ycm****Feb 23, 2019

    Size US 7 is EUR 38?
    U got current stock for dusty pink?

    Answer : [Re] Inquiry for the item from ycm****

    Hi There,

    Yes US 7, UK 5 are all equivalent to EU 38. We have dusky pink but only with teh studs not plain.

    Hope this helps,

    Have a great day!

  • Question : Inquiry for the item from eri****Feb 22, 2019

    Do u have stock for size 8?

    Answer : [Re] Inquiry for the item from eri****

    Dear buyer,
    Thanks for your inquiry!
    We have the same design for size 8!

  • Question : Inquiry from nws****Feb 13, 2019

    Still have stock and cancelled my order???
    This is the second time!

    Answer : [Re] Inquiry from nws****

    Sorry we don't have the stock, the last one we had was damaged stock!
    Sorry for the inconvenience!

    Question : [Re] Inquiry from nws****

    Dishonest seller. Second time cancelled. Your stock for current item shows you have quantity 21 for size 5. Can inform customer before cancelling as I wanted to save on shipping for my other item. pls refund the shipping charge.very unfair to customer like me who ordered your item in order to save on shipping.

    Answer : [Re] Inquiry from nws****

    Dear buyer,
    We are really sorry for what happened!
    We will make sure this doesnt happen again!
    Thanks!

Fitflop™ Lulu Leather Toepost Black Mens Sandals
Fitflop™ Lulu Leather Toepost Black Mens Sandals
Item Q&A
  • Question : Inquiry for the item from pk2****Feb 14, 2019

    is this model pure leather or PU?

    Answer : [Re] Inquiry for the item from pk2****

    Dear buyer,
    Thanks for your inquiry!
    Yes this model is pure leather!
    Thanks!

  • Question : Inquiry for the item from pk2****Feb 13, 2019

    if I wear a ladies size 8 (US), can I wear a men's model? which size?

    Answer : [Re] Inquiry for the item from pk2****

    Dear buyer,
    Thanks for your inquiry!
    You can wear the men's model!
    Us 8 = US 6 , this is the perfect size!
    Thanks!

    Question : [Re] Inquiry for the item from pk2****

    Thanks for your prompt reply

    Answer : [Re] Inquiry for the item from pk2****

    You are most welcome!

[NEW] FITFLOP LIDO BACK-STRAP SANDAL NEOPRENE M.NIGHT NAVY ★100% Authentic★
[NEW] FITFLOP LIDO BACK-STRAP SANDAL NEOPRENE M.NIGHT NAVY ★100% Authentic★
Item Q&A
  • Question : Inquiry for the item from lyn****Feb 02, 2019

    This model is men or women size

    Answer : [Re] Inquiry for the item from lyn****

    This model is for women!
    Thanks!

    Question : [Re] Inquiry for the item from lyn****

    But is advertised under men's

    Answer : [Re] Inquiry for the item from lyn****

    Dear buyer,
    Sorry for the inconvenience!
    The shoes is for men!
    We have corrected the sizing now!
    Kindly check!

  • Question : Inquiry for the item from hua****Dec 02, 2018

    Why the storewide 50% coupon be apply to this sandal?

    Answer : [Re] Inquiry for the item from hua****

    You need to follow our store for the coupon to be applied!

    Question : [Re] Inquiry for the item from hua****

    Already followed. Been online shopping in Qoo10 for more than 3 years. I know the usage of coupons very well. You did not allow the use of coupons for these items. Please check again. If the coupons can be used, a pink “coupon” label will be visible.

    Answer : [Re] Inquiry for the item from hua****

    Please check as we already liased with qoo10 on this!

    Question : [Re] Inquiry for the item from hua****

    Try adding the item and applying the coupon. Do a screenshot and show me the outcome.

    Answer : [Re] Inquiry for the item from hua****

    If you show me you can do it then I can do it.

    Question : [Re] Inquiry for the item from hua****

    I will check and send it to you!

    Answer : [Re] Inquiry for the item from hua****

    Have you send the screenshot?

    Question : [Re] Inquiry for the item from hua****

    There is a technical glitch in qoo10 because of which you are unable to apply the coupon!

    Answer : [Re] Inquiry for the item from hua****

    Did you inform Qoo10 support? This is taking long to respond. Could you resolve with Qoo10 ASAP?

    Question : [Re] Inquiry for the item from hua****

    Yes we checked with them, they are following up on the same!

    Answer : [Re] Inquiry for the item from hua****

    Qoo10 got back to me and they mentioned to me that seller chose the category as sandal for the item and the 50% discount storewide coupon requires category as shoe. The coupon cannot be applied to storewide. Basically it is misleading.

    Question : [Re] Inquiry for the item from hua****



    We are constantly following up on the same! Kindly allow us sometime to fix the issue!

FITFLOP TRAKK II TEXTILE COOL GREY ★100% Authentic★
FITFLOP TRAKK II TEXTILE COOL GREY ★100% Authentic★
Item Q&A
  • Question : Inquiry for the item from pyr****Feb 06, 2019

  • Question : Inquiry for the item from mus****Dec 02, 2018

    Hi! Is the 50% store wide discount coupon supposed to apply to this item as well? I couldn’t get it to work. Thanks.

    Answer : [Re] Inquiry for the item from mus****

    You need to follow the store, in order to apply the coupon!

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Answer : [Re] Inquiry for the item from mus****

    I did do that. But I got the following error message.

    Question : [Re] Inquiry for the item from mus****

    Oops don’t know why so many of the same response was sent. Sorry!

    Answer : [Re] Inquiry for the item from mus****

    There seems to be a technincal glitch with qoo10, hence the delay!

    Question : [Re] Inquiry for the item from mus****

    Ok. So is the coupon supposed to apply to this item? If so, how can I get it to work? Thanks!

    Answer : [Re] Inquiry for the item from mus****

    We are constantly following up on the same! Kindly allow us sometime to fix the issue!

[NEW] FITFLOP IQUSHION ERGONOMIC Midnight Navy ★100% Authentic★
[NEW] FITFLOP IQUSHION ERGONOMIC Midnight Navy ★100% Authentic★
Item Q&A