Q&A board

Q & A Lists
Item Question & Answer
[MARVEL]2019 AVENGERS4 / 24 Type AVENGERS watch collection / Captain America / Iron Man / 100%
[MARVEL]2019 AVENGERS4 / 24 Type AVENGERS watch collection / Captain America / Iron Man / 100%
Item Q&A
  • Question : Inquiry for the item from 261****Jun 22, 2019

  • Question : Inquiry for the item from fz_****May 09, 2019

    Hi. What’s the turning bezel represent?

    Answer : [Re] Inquiry for the item from fz_****

    Hi? In case of inquired bezel, it is a function to check the passage of time. Be sure to turn counterclockwise when turning. Turning it clockwise may cause malfunction. Thank you.

  • Question : Inquiry for the item from hel****May 02, 2019

    Hello when will MK002 model 15 be back in stock?

    Answer : [Re] Inquiry for the item from hel****

    The items you inquired are not currently in stock.

    Question : [Re] Inquiry for the item from hel****

    Hello, can you update shipping please?

    Answer : [Re] Inquiry for the item from hel****

    Hi? Your order is shipped 5/3

  • Question : Inquiry for the item from sea****May 05, 2019

  • Question : Inquiry for the item from bin****Apr 22, 2019

+View all Notice, FAQ, Q&A >>
[WALT DISNEY] MICKEY MOUSE BEST METAL WATCH / 100% AUTHENTIC / FREE GIFT CASE INCLUDE  FREE SHIPPING
[WALT DISNEY] MICKEY MOUSE BEST METAL WATCH / 100% AUTHENTIC / FREE GIFT CASE INCLUDE FREE SHIPPING
Item Q&A
  • Question : Inquiry related delivery from Joh****Apr 28, 2019

    I am ordering MOEDL : 01.OW-8119DW and A33, can wavie off 3.99 shipping fee? As OW-8119DW come with free shipping, but not A33

    Answer : [Re] Inquiry related delivery from Joh****

    Hi? It is a gIo shop. Free shipping on Qoo10 system is not possible. However, if you order, we will send you two dollars of lucky charms as a gift. Thank you.

  • Question : Ready stockAug 23, 2016

    Do u have ready stock for 01?

    Answer : [Re] Ready stock

    Hi.
    Yes. We have all stocks of the watch.
    We hope to order from you.
    Thanks
    -GIOHSOP-

[BIG★SALE]*Best Gift *【DISNEY】 ♥ METAL COUPLE WATCH ♥ 100% Authentic Disney Men Women Wristwatch
[BIG★SALE]*Best Gift *【DISNEY】 ♥ METAL COUPLE WATCH ♥ 100% Authentic Disney Men Women Wristwatch
Item Q&A
  • Question : Inquiry for the item from Joy****Apr 11, 2019

    Will there be a restock for OW060DW?

    Answer : [Re] Inquiry for the item from Joy****

    Hi? There are no plans for goods receipt.

  • Question : Isit water proofNov 12, 2016

    May I know if it's water resistant/ water proof so that I can use while taking shower

    Answer : [Re] Isit water proof

    Hi.
    This watch is 3 ATM water proof.
    You had better not use tte watch while take shower.
    If you do so,it wiill occurs to water resistance.
    Thanks

  • Question : Restocking of OW616DYApr 23, 2016

    Hi when will this be restocked?

    Answer : [Re] Restocking of OW616DY

    Hi.
    OW616DY, OW619DY is will be restock in mid of MAY.
    Thanks
    -GIOSHOP-

  • Question : ITEM - OW-59DYMar 24, 2016

    Dear Seller, I want to check if this model is a bigger face model cos don't want to order wrongly. If strap is long, can it be shortened if I sent to the watch shop?

    Answer : [Re] ITEM - OW-59DY

    Hi.
    OW059DY is 3.7cm diameter.
    You must check it. And of course, shorten of band can do it in watch shop.
    Thanks
    -GIOSHOP-

  • Question : restocking OW-070DWFeb 29, 2016

    Any possibility of restocking OW-070DW. TQ

    Answer : [Re] restocking OW-070DW

    Hi.
    OW-070DW is available now.
    You can order this model.
    Thanks
    -GIOSHOP-

+View all Notice, FAQ, Q&A >>
★Lowest in Singapore ! 22TYPES★Limited Discount★Best Gift ♥ ♡ DISNEY ♥ ♡ WATCH BEST COLLECTION ♡
★Lowest in Singapore ! 22TYPES★Limited Discount★Best Gift ♥ ♡ DISNEY ♥ ♡ WATCH BEST COLLECTION ♡
Item Q&A
  • Question : Inquiry for the item from swe****Apr 02, 2019

  • Question : RefundFeb 28, 2018

  • Question : Inquiry for the item from ahd****Feb 06, 2018

  • Question : Wrist Strap Adjustment !Sep 17, 2017

    Hi to whom may concern,

    How long is the strap by default ?
    i have big wrist and i am worried it can't fit on my wrist.
    my wrist is about 18.5 - 19 CM
    please send me details on the strap
    a. Length of the strap in details thanks

    And lastly how i can adjust the straps myself ?
    or i have to go down to watch shop to do adjustment ?

    Best regards,
    TERRY

    Answer : [Re] Wrist Strap Adjustment !

    We explain to you by metal watch.

    Man size is approximately 21~22cm, woman size is 19~20cm.
    And you had better go watch shop for metal band adjust. Because you can not adjust without tool & tips.

    Thanks

  • Question : Length of Size EnquiryJul 27, 2017

    I use my previous watch CASIO (include Open/ Close Button) to measure the Whole Length: about 22.3cm
    Attach with photo below

    Can Seller ajust the Length, if I order - MODEL : 08.OW619DY ?
    Yes/ No

    Urgent Reply !
    Thks.

    Answer : [Re] Length of Size Enquiry

    Hi.
    Approximately 20cm. You need more overplus band.
    If you oreder to us, we will ship watch by increasing the length.
    After you order, send us message.
    Thanks

+View all Notice, FAQ, Q&A >>
♥Mickey Mouse 90th birthday♥[Disney]  Best 108 style watch collection♥ Free gift
♥Mickey Mouse 90th birthday♥[Disney] Best 108 style watch collection♥ Free gift
Item Q&A
  • Question : Inquiry related delivery from Smi****Mar 06, 2019

    How long for delivery if I order now? It's for a gift

    Answer : [Re] Inquiry related delivery from Smi****

    Hi? The delivery takes about 4 ~ 5 days.

  • Question : Inquiry for the item from pet****Nov 23, 2018

    I received my watch with nice wrapping but the watch totally not working 😟

    Answer : [Re] Inquiry for the item from pet****

    Hi? We apologize for any inconvenience this may cause. I'm afraid the battery is exhausted and does not seem to work. If you apply for the exchange, you can receive the exchange and send the goods, but it may take some time overseas. It may be cumbersome, but you can use it immediately if you replace the battery at the nearest watch shop. We will appreciate your decision as soon as possible. If you wish to exchange it, please send it to Qoo10 Customer Center. I apologize once again.

    Question : [Re] Inquiry for the item from pet****

    Good morning & Happy New Year. What is the progress for my watch replacement?

    Answer : [Re] Inquiry for the item from pet****

    Hi? You have requested a return and have returned it after the return of the item. Please contact Qoo10 Customer Service Center for further information.

  • Question : Inquiry for the item from hue****Dec 29, 2018

    For metal strap eg item B10, can the metal strap to plastic or leather?.(i meant if i change myself)

    Answer : [Re] Inquiry for the item from hue****

    For the metal strap watch eg B10, can i go to watch merchant to change the metal strap to plastic or leather strap?

    Question : [Re] Inquiry for the item from hue****

    Hi? For inquiry items, our shop does not have leather or plastic straps for your items. You should find your own strap and replace it. Thank you.

  • Question : Inquiry related delivery from she****Dec 16, 2018

    Hi Seller
    Will I be able to receive my goods before 23/12/2018 if I order now.? It meant more Christmas Gift.

    Answer : [Re] Inquiry related delivery from she****

    Hi. Thanks for your inquiry.
    Of course, it is possible. But you had better order now. So, we will ship your order today or tomorrow.
    Thanks~

  • Question : Inquiry for the item from cha****Dec 14, 2018

+View all Notice, FAQ, Q&A >>
[Mini Focus] ★42STYLE★The best mens mesh leather metal wrist watch/sports chronograp
[Mini Focus] ★42STYLE★The best mens mesh leather metal wrist watch/sports chronograp
Item Q&A
  • Question : Inquiry related delivery from pea****Jan 28, 2019

    Hi seller I have drop a private query on the delivery

    Please advise when my delivery will send out thanks urgent

    Answer : [Re] Inquiry related delivery from pea****

    Hi? It is a geo shop. Thank you for your order, and your order will be shipped between 1/30 and 1/31 of the stock in stock. Thank you.

    Question : [Re] Inquiry related delivery from pea****

    Hi seller
    Will item be sent today ?? Please expedite thank u

    Answer : [Re] Inquiry related delivery from pea****

    Hi? Your order will be shipped today (1/31). Thank you.

  • Question : Inquiry related delivery from ser****Dec 18, 2018

  • Question : Inquiry related delivery from ser****Dec 18, 2018

  • Question : Inquiry related delivery from teo****Sep 15, 2018

    Can we request shipping to the United States, we are giving as a gift to simeone there. Thks

    Answer : [Re] Inquiry related delivery from teo****

    Hi. Thanks for your inquiry.
    After you set your shipping address to the United States, you can place an order by paying an additional charge for international shipping costs.

    Thanks

  • Question : MODEL:05.MF0018G02(+S$3)Jun 25, 2018

    HI SELLER,
    I JUST BOUGHT THIS MODEL WATCH BUT TOO BIG... HOW TO ADJUST THE LENGHT?
    PLEASE REPLY... THANKS!

    Answer : [Re] MODEL:05.MF0018G02(+S$3)

    Good morning? You can adjust the band by referring to the attached image. Thank you.

    Question : [Re] MODEL:05.MF0018G02(+S$3)

    CAN OPEN BUT CAN'T VERY HARD TO CLOSE BACK...

    Answer : [Re] MODEL:05.MF0018G02(+S$3)

    I'm afraid I'd like to fix it at your watch repair shop.

+View all Notice, FAQ, Q&A >>
[Caterpillar] ★New arrivals★14 Type mens watch / Free shipping
[Caterpillar] ★New arrivals★14 Type mens watch / Free shipping
Item Q&A
  • Question : Quartz or Automatic movementOct 29, 2018

    Hi, are these watches quartz or automatic movement?

    Answer : [Re] Quartz or Automatic movement

    Hello, The quartz watch is in your inquiry.

[ORIENT]  ★RESTOCK★ 100% Authentic Classic leather WATCH Collection For men and Women / best  couple
[ORIENT] ★RESTOCK★ 100% Authentic Classic leather WATCH Collection For men and Women / best couple
Item Q&A
  • Question : Cancelling the order to choose another modelOct 08, 2018

  • Question : 100000% fake watchSep 15, 2018

    just goto their website u can see orient logo the 2 lions are different. don't be fooled. 10000000000000% fake orient.

    Answer : [Re] 100000% fake watch

    Hi.
    We will inform you properly.
    This orient watch is made in KOREA, and selled in KOREA now.
    It is different in Japna orient,
    The domain is as below
    http://orientwatch.co.kr/

    Thanks.

    Question : [Re] 100000% fake watch

    i know its fake orient

    Answer : [Re] 100000% fake watch

    2018-09-17 09:58:52

    Hi.
    We will inform you properly.
    This orient watch is made in KOREA, and selled in KOREA now.
    It is different in Japna orient,
    The domain is as below
    http://orientwatch.co.kr/

    Thanks.

  • Question : Inquiry for the item from chu****Mar 09, 2018

    Im interested in item 4 and 8. Can I know the exact model of the watches as I can't find it in their website below?
    www dot orient-watch dot com

    Answer : [Re] Inquiry for the item from chu****

    Hi.
    Thanks for your inquiry.
    This watch is mainly sold in Korea, made by KOREA ORIENT WATCH. The main origin is Korea.
    Domain is as belw
    http://otw.co.kr
    Thanks.

  • Question : Item EnquiryNov 24, 2017

    Hi there!

    For item OT562MA, is the strap black or navy blue in colour?

    Appreciate your prompt response

    Answer : [Re] Item Enquiry

    Good morning? There is no black or navy strap on the product you inquired. Thank you.

    Question : [Re] Item Enquiry

    Oh. What is the colour of the strap then?

    Answer : [Re] Item Enquiry

    Sorry.
    We gave to you wrong answer.
    OT562 is only black band, no navy band.
    Thanks.

  • Question : Inquiry for the item from min****Oct 31, 2017

    I need a proper box as a gift. Does this come with a box and you got a picture of the box?

    Answer : [Re] Inquiry for the item from min****

    Hi.
    We alwaysWe always provide watch cases.
    See detail page.
    Thanks

+View all Notice, FAQ, Q&A >>
[BIG★SALE] 【DISNEY】 Authentic Disney Watch for Women Wristwatch / KIDS WATCH / LADY WATCH ♥Mickey mo
[BIG★SALE] 【DISNEY】 Authentic Disney Watch for Women Wristwatch / KIDS WATCH / LADY WATCH ♥Mickey mo
Item Q&A
  • Question : Material and colorsSep 26, 2018

    01.OW-035DBG
    For the above-mentioned item, is the watch gold or rose gold colour? I once saw in Korea's airport to be rose gold. But from your picture, it looks like gold.

    And also for the items, 01.OW-035DBG, 01.OW-035DBW, and 03.OW-095RG, are all these watches made from synthetic leather or derived from any animals?

    Answer : [Re] Material and colors

    Good morning? If you have any inquiries, please contact us. Rose gold color is correct. The products on the product page have been discontinued. Rose gold color is newly released as OW035DBR. And OW035 is all leather band. For reference, OW095RG is a discontinued product Thank you.

  • Question : [About Item] Related InquiriesJan 12, 2017

    Authentic? Made from china? When will reach singapore and does it include Saturday? After $41.80 sales, will there be another huge sales?

    Answer : [Re] [About Item] Related Inquiries

    Hi.
    This is authentic disnew watch by KOREAN manufacturer.
    We serve genuine gurantee card & watch case.
    We will ship your watch today, then it will reach in 4~5 days.
    And no more huge sales for a while.
    Thanks

  • Question : leather typeSep 09, 2016

    Hi,
    May I know what leather is the strap made of? is it synthetic leather or animal hide? if it is animal hide, which animal is it?
    Thanks!

    Answer : [Re] leather type

    Hi.
    Sorry too late response.
    Surface of band is cow material, bottom of band is synthetic leather.
    Thanks

  • Question : RestockAug 03, 2016

    good afternoon seller! I'm really interested to buy one of the item that you're selling but unfortunately it's sold out. Just wanna know when are you gonna restock the item OW-6100BK..?please let me know so I can place my order..Thank you so much seller! hope you can help me with this as for my birthday present for myself😊

    Answer : [Re] Restock

    Hi.
    This model will be restock in Monday~Tuesday.
    But we will release "out of stock" now.
    If you will order, we will ship next week.
    Thanks
    -GIOSHOP-

    Question : [Re] Restock

    thats great just let me know how I can place the order..I'm really interested to buy the item..thanks seller😀

    Answer : [Re] Restock

    Hi.
    Now you can order OW6100BK.
    This option is available.
    Thanks
    -GIOSHOP-

  • Question : Stock AvailabilityJul 04, 2016

    Hi,

    I wish to purchase the couple watches for 02 design but understand the ladies design (OW-096BK) is currently out of stock. May I know when the stock will arrive?

    In addition, do you have any snap designs for kids?

    Thank you and regards.

    Answer : [Re] Stock Availability

    Hi.
    OW096BK is alive. You can order this watch now.
    And watch for kids is not available. We must adjust the model.
    Thanks
    -GIOSHOP-

    Question : [Re] Stock Availability

    Thank you for the quick reply. I tried several times to checkout and make payment but keep encountering the error message that "Qty for Early Bird discount has been sold out."

    Answer : [Re] Stock Availability

    Hi.
    This option OW096BK is available.
    Now you can order now. Retry please.
    If same as you saed, you had better Q0010 custmer center.
    And design for kids is adjusting.
    Thanks
    -GIOSHOP-

    Question : [Re] Stock Availability

    Thank you! I tried again and managed to complete my purchase for 3 watches :)

    Answer : [Re] Stock Availability

    Hi.
    Thanks for your order~
    We will ship your watch tomorrow.
    Thanks
    -GIOSHOP-

+View all Notice, FAQ, Q&A >>
[Mini Focus]  ♥23STYLE♥The best womens leather mesh metal wrist watch
[Mini Focus] ♥23STYLE♥The best womens leather mesh metal wrist watch
Item Q&A
  • Question : WaterproofSep 25, 2018

    Hi, i would like to check with you if all of the items are waterproof?

    Answer : [Re] Waterproof

    The waterproof grade of the product you inquired is 3ATM. If possible, please avoid contact with water.

ELLE wrist watch For woman best hit item total 29 kinds/free shipping
ELLE wrist watch For woman best hit item total 29 kinds/free shipping
Item Q&A
  • Question : Item: EG1304LLTGNAJan 26, 2018

    Dear Seller, Do you still have stock for the code stated in the subject?

    Answer : [Re] Item: EG1304LLTGNA

    Hi.
    Sorry but this model is sold out now.
    Very sorry about this case.
    Thanks

  • Question : second purchaseFeb 03, 2014

    Hi seller my Cart no. 86294438. This is my second time purchasing your watch. Another seller selling same item for $59. Can you give me discount?

    Answer : [Re] second purchase

    Hi
    I'm afraid not to discount.
    We do not so.
    I'm sorry
    -GIOSHOP-

  • Question : EnquiryJan 26, 2014

    Hi seller do u still have stock for Elle white MWWH?

    Thanks

    Answer : [Re] Enquiry

    Dear customer
    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards
    P.S. The information is also sent to the seller to meditate this case

    Hi.
    Unfortunately,this item is sold out.
    It will disappear in this product info.
    -GIOSHOP-

  • Question : time to receiveJan 26, 2014

    hi seller, if i ordered now when would i received?

    Answer : [Re] time to receive

    Thank you for your question.
    If your ordered now, you will receive it on 3 to 4 ferbruary.
    Becasue of this holiday is friday through sunday.
    Thank you.
    -GIOSHOP-

  • Question : Order no. 38303660Dec 07, 2013

    If hand delivery, pls call 1st to chk if anyone at home to receive the item.

    Answer : [Re] Order no. 38303660

    Hi.
    We can not control the individual contact.
    We suggest to you,after the update the tracking number, please contact QEXPRESS directly.
    Thank you
    GIOSHOP

Clearance sale★SWISS MILITARY★Authentic  Cow Leather  wallet / free shipping
Clearance sale★SWISS MILITARY★Authentic Cow Leather wallet / free shipping
Item Q&A
  • Question : Inquiry for the item from she****Jul 20, 2017

    Hi any of the wallets with coin compartment?

    Answer : [Re] Inquiry for the item from she****

    Hi.
    Sorry but there are not coin compartment.
    Only available paper money, credit card, Id card.
    Thanks.

  • Question : WA0420BKPDec 24, 2015

    Dear seller,

    May I know how many card slot for model WA0420BKP? Even though it is stated 11 card slots, however from the display photo I can only see card slot.

    Please advise

    Thank you & regards

    Answer : [Re] WA0420BKP

    Hi.
    Thanks for your question.
    Total card slot is only 9 slots. 11 slots is our mistake. So we will fix it 9 slots.
    Thanks
    -GIOSHOP-

  • Question : Wrong Items ReceivedDec 15, 2015

    Hi Sir,

    I would like to inform you that I received different items from what I purchased. They are supposed Swiss Military wallet and belt but what I received was a food jar.

    Honestly, I don't know how it happened, but I would to get what I had purchased.

    A photo of the food jar is attached.

    Look forward to hear from you.

    Thank you.

    Regards,
    Danny

    Answer : [Re] Wrong Items Received

    Hi.
    Thanks for your calling.
    We will ship new product today.
    Then you will receive them in 4~5days.
    Thanks
    -GIOSHOP-

  • Question : BP 0406, 0407 and 0403Dec 10, 2015

    I would like to know what is the difference between the model
    BP 0406, BP 0407 and BP 0403. Pictures looks the same.

    Thanks
    Jacqueline

    Answer : [Re] BP 0406, 0407 and 0403

    Hi.
    Size and design are different.
    406 is best size for man & woman.
    407 is more thin, 403 is more thick.
    Thanks
    -GIOSHOP-

  • Question : How long is the delivery?Dec 08, 2015

    If I order by 10 Dec, how long will it be delivered?

    Answer : [Re] How long is the delivery?

    Hi.
    Thanks for your inquiry!
    Maybe you will receive the item in 4~5 days.
    -GIOSHOP-

+View all Notice, FAQ, Q&A >>
[ORIENT GALAXY]Luxury design watch for man woman/ 5ATM/metal watch
[ORIENT GALAXY]Luxury design watch for man woman/ 5ATM/metal watch
Item Q&A
  • Question : Inquiry for the item from chr****Apr 27, 2017

  • Question : Orient brand?Mar 08, 2016

    is this watch by Orient too? or just a brand called Galaxy?

    Answer : [Re] Orient brand?

    Hi.
    GALAXY is sub brand name of ORIENT, is made by ORIENT.
    Thanks
    -GIOSHOP-

  • Question : itemFeb 12, 2015

    Dear seller,is this watch automatic or battery...
    Thank u

    Answer : [Re] item

    Hi.
    This watch is working by battery, not automatic.
    It's validity is 18 months to 2 years.
    Thanks
    -GIOSHOP-

  • Question : MovementFeb 12, 2015

    Hi, are these watches quartz or automatic movement?

    Answer : [Re] Movement

    Hi.
    This watch is not automatic movement.
    It is quartz by battery.
    Thanks
    -GIOSHOP-

*Beauty and the Beast* Limited edition woman watch ♥Mickey mouse♥/Free shipping gift wrapping
*Beauty and the Beast* Limited edition woman watch ♥Mickey mouse♥/Free shipping gift wrapping
Item Q&A
  • Question : Inquiry for the item from aci****Apr 05, 2017

    Hi, just to check country watch is made in.
    Mentioned in the info that manufactured in Korea with permission of Korea Disney but in photo of the back of watch says made in China. Thanks lots

    Answer : [Re] Inquiry for the item from aci****

    Hi.
    Manufacturer/Place of origin is china. It's all right.
    We will change the misleading phrase.
    Thanks~

*Best Gift Item* [WALT DISNEY] 100% Authentic Mickey mouse Wristwatch ♥Mickey mouse♥ FREE SHIPPING
*Best Gift Item* [WALT DISNEY] 100% Authentic Mickey mouse Wristwatch ♥Mickey mouse♥ FREE SHIPPING
Item Q&A
  • Question : [About Item] Related InquiriesFeb 01, 2017

    Hi does the watch come with a warranty. How long is the warranty period? pls reply back asap fm jasmine

    Answer : [Re] [About Item] Related Inquiries

    Hi.
    We always enclose watch case & gurantee card together gift wrapping.
    Warranty period is 1 year.
    Thanks

  • Question : [About Item] Related InquiriesJan 31, 2017

    Hi does the watch hasn't warranty pls reply back asap fm jasmine

    Answer : [Re] [About Item] Related Inquiries

    Hi.
    We always enclolse the garantee card.
    We can't find your order history.
    Thanks

★COGU★New Stock Update! Authentic automatic skeleton wrist watch/No battery/Free shippng/
★COGU★New Stock Update! Authentic automatic skeleton wrist watch/No battery/Free shippng/
Item Q&A
  • Question : Regards the lost of the stainless still stripe connectorNov 12, 2016

    Hi I have purchase the below mention from your shop. After wearing the third time the long screw attaching to the watch have just spring out
    and lost. Will you be able to replace the screw. Please advise



    Order Summary (Date : May 31, 2016 / Cart no. : 102989392)
    Order no. Item Qty Price Options Discount SubTotal
    175744713 ★COGU★Flat Price! Authentic automatic skeleton wrist watch/No battery/Free shippng/
    ★COGU★Flat Price! Authentic automatic skeleton wrist watch/No battery/Free shippng/
    Design:14.K813BH
    1 S$110.00
    Re-Order
    Dash
    S$0.00 S$11.00 S$99.00

    Answer : [Re] Regards the lost of the stainless still stripe connector

    Hi
    Sorry to late respond
    You had better send to us the photeo what is your problem.
    Thanks
    -GIOSHOP-

SWISS MILITARY Masterpiece Ballpoint Ballpen Best gift item
SWISS MILITARY Masterpiece Ballpoint Ballpen Best gift item
Item Q&A
  • Question : Missing free gftOct 12, 2016

    hi Seller,
    Just received your item yesterday,the pen was in working condition accept your free gift of US2.00 is missing.What
    happen?Thanks.(order no:189362614)

    Best Regards
    Jason Y

    Answer : [Re] Missing free gft

    Hi.
    Sorry to late respond.
    We missed your free gift. Very sorry about in this case.
    We will ship the gift in Monday.
    Thanks.

  • Question : refillOct 07, 2014

    where can i get refill for your pens?

    Answer : [Re] refill

    Hi.
    You can buy refill in stationery.
    Refill size is same as swissmilitary.
    Thank you
    -GIOSHOP-

  • Question : WrappingMay 09, 2014

    hi seller,

    you will do free wrapping for me?

    Answer : [Re] Wrapping

    Hi.
    Of course we will do so.
    We wil wrapp it by Swissmilitary paper.
    Thank you
    -GIOSHOP-

    Question : [Re] Wrapping

    ok order placed

    thanks

    Answer : [Re] Wrapping

    Hi
    We will ship your item.
    Thank you.
    -GIOSHOP-

    Question : [Re] Wrapping

    Halo,

    When will u deliver the item?

    Answer : [Re] Wrapping

    Hi.
    Maybe you will receive the item in friday or saturday.
    Thank you
    -GIOSHOP-

    Question : [Re] Wrapping

    Goods received with nice wrapping and small give too! Thanks seller :)

    Answer : [Re] Wrapping

    Hi.
    Thanks a million!^^
    -GIOSHOP-

[WALT DISNEY]2016 New design/Authentic Disney Watch for Woman/♥Mickey mouse♥/free shipping!
[WALT DISNEY]2016 New design/Authentic Disney Watch for Woman/♥Mickey mouse♥/free shipping!
Item Q&A
  • Question : warrantyJul 26, 2016

    dear seller

    is this watch.have warranty?
    tq

    Answer : [Re] warranty

    Hi.
    Of course. We provide original guarantee card & watch case.
    Formore we service free gift wrapping.
    Thanks
    -GIOSHOP-

    Question : [Re] warranty

    Dear Seller

    Can you help for cut short for item 2?

    Tq

    Answer : [Re] warranty

    Sorry but we don't understand your meaning(cut short for item 2)
    This meaning is adjustment of watch band? or anything meaning?
    Pls say to us more deail.
    Thanks
    -GIOSHOP-

    Question : [Re] warranty

    Dear Seller

    Is item 2 how to adjustment of watch band if too long?

    Tq

    Answer : [Re] warranty

    Hi.
    Ok. We understood. Sorry.
    It's possible. But you had better go watch shop and they will adjust the length of watch band.
    Thanks
    -GIOSHOP-

  • Question : batteryFeb 04, 2016

    All watches use battery?

    Answer : [Re] battery

    Hi.
    Thanks for your inquiry.
    Yes. All watches working by battery.
    It is available 1.5~2years.
    Thanks
    -GIOSHOP-

[Italy Belcarino]Mens Automatic Buckle Genuine Leather Waist Strap Business Belts/14kinds/Free shipping
[Italy Belcarino]Mens Automatic Buckle Genuine Leather Waist Strap Business Belts/14kinds/Free shipping
Item Q&A
  • Question : Wrong Item SendJul 07, 2016

    Hi GIO Seller,

    Can you please get back to me? You had send me an wrong item.

    Answer : [Re] Wrong Item Send

    Hi.
    Very sorry about this case. This is only our serious mistake.
    We will reship your belt.
    I beg your pardon.
    Thanks

    Question : [Re] Wrong Item Send

    Hi GIO Seller,

    Message noted. I will wait for the correct item, to be ship out to me again.

    Thanks
    Alastair

    Answer : [Re] Wrong Item Send

    Hi.
    QXPRESS will visit in your adress for wrong item in Monday.
    This is voucher service in QOO10(Qxpress)
    After packing wrong item , pls attach th label(file enclosded) on packing.
    And correct your item will delivered to you by Qxpress.
    Seliously very sorry about in this case.
    -GIOSHOP-

    Question : [Re] Wrong Item Send

    Hi GIO Seller,

    Sure I will help to returned the package as followed instruction given.

    Thank you
    Alastair

    Answer : [Re] Wrong Item Send

    Hi.
    Thanks a lot.
    -GIOSHOP-

    Question : [Re] Wrong Item Send

    I will wait for the belt to be ship over to me. Hopefully the belt is new and in good condition.

    Thanks
    Alastair

    Answer : [Re] Wrong Item Send

    Hi.
    It will do so.

    Question : [Re] Wrong Item Send

    Hi GIO Seller,

    The package was picked up yesterday.

    Were you let me know when i can receive my belt?

    Thanks
    Alastair

    Answer : [Re] Wrong Item Send

    Hi.
    Maybe you will receive the belt today or tomorrow.
    Very thanks for your help.
    -GIOSHOP-

    Question : [Re] Wrong Item Send

    Hi GIO Seller,

    That great. I will keep you update.

    Thanks
    Alastair

    Answer : [Re] Wrong Item Send

    Hi.
    Very sorry about in this case.
    And we very thanks for your kindness
    Thanks
    -GIOSHOP-

    Question : [Re] Wrong Item Send

    Hi GIO Seller,

    I received the belt. Thank you

    Have a nice day.

    Regards
    Alastair

    Answer : [Re] Wrong Item Send

    Very thanks. ^^

  • Question : LengthOct 26, 2014

    hi, why your belt so short?

    I am a fat man from singspore!
    My waist is 40inch, I want to buy your belt.....
    But the length of the belt is too short!
    That's why no now only 2 persons bought from you!
    A lot of Singaporean very fat like me, I suggest you make the belt longer.

    Answer : [Re] Length

    Hi.
    We appreciate for your advise.
    We suggest to Belcarino headquarter for make the belt longer.
    Thanks.
    -GIOSHOP-

★SWISS MILITARY★ Mens Extra Genuine Leather Long Wallet / 2 dollars for lucky
★SWISS MILITARY★ Mens Extra Genuine Leather Long Wallet / 2 dollars for lucky
Item Q&A
  • Question : ItemMar 20, 2016

    it is cowhide leather product?

    Answer : [Re] Item

    Hi.
    Of course.
    This is cowhide leather wallet.
    Thanks
    -GIOSHOP-

  • Question : AuthenticAug 24, 2014

    May i ask this swiss military long wallet is authentic or not?

    Answer : [Re] Authentic

    Hi.
    Sorry to late respond.
    This is authentic SWISS MILITARY wallet and enclosed gurantee card.
    Thanks
    -GIOSHOP-

  • Question : cart no. 89153753 attention person of parcelJul 28, 2014

    hi seller, I have placed order for two items, wallet and pen. pls attention the parcel to only Carren lau. Forgt to change name of receiver when i placed order, ty.

    Answer : [Re] cart no. 89153753 attention person of parcel

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi.
    We will do so.
    -GIOSHOP-

    Question : [Re] cart no. 89153753 attention person of parcel

    Thanks: )

    Answer : [Re] cart no. 89153753 attention person of parcel

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Thanks.
    -GIOSHOP-

  • Question : deliveryOct 10, 2013

    sorry but can I have the tracking number for the shipment?

    Answer : [Re] delivery

    Hi.
    You will receive the product in a few days.
    The 253080859 is tracking number.
    GIOSHOP

  • Question : 84805046Oct 09, 2013

    can i get my tracking number? thanks

    Answer : [Re] 84805046

    Hi.
    Thank you for purchasing my product.
    ^^

★SWISS MILITARY★ Mens Extra Genuine Leather Money clip Wallet/2 dollars for lucky free!
★SWISS MILITARY★ Mens Extra Genuine Leather Money clip Wallet/2 dollars for lucky free!
Item Q&A
  • Question : RE: itemSep 15, 2014

    Hi.. I got some questions?

    1) If i order from Singapore, how long would it take to reach me?
    2) Is the money clip made from genuine leather and in precise detail as shown in your website?
    3) Is the box included in the packaging?

    Thanks

    Answer : [Re] RE: item

    Hi~
    1)It takes 4~5 work days.
    2)That's it. All right.
    3)It's included Swiss military wallet case & gurantee card & fabric.

    We serviced free wrapping.
    Thank you
    -GIOSHOP-

[CASIO EDIFICE] Original Casio Edifice Watch Wristwatch by CASIO
[CASIO EDIFICE] Original Casio Edifice Watch Wristwatch by CASIO
Item Q&A
  • Question : CasioMay 03, 2014

    Do u hv Casio edifice advanced marine life ema 100b-1a9 yellow colour? If yes, how much are you selling it? Thanks!

    Answer : [Re] Casio

    Hi
    We have not the model.
    Sorry.
    -GIOSHOP-

  • Question : Status of item - On Delivery since 06 September 2013. Item not yet receiveSep 10, 2013

    Please advise me of how long do I have to wait for my item to reach me? The status of the item is On Delivery since 06 September and till now i have yet to receive my item. Please assist and explain on this.

    Answer : [Re] Status of item - On Delivery since 06 September 2013. Item not yet receive

    Your product has been shipped last September 6.
    Eurasian delivery usually takes 6-7 days.
    Is expected to arrive soon
    I'm sorry for the late response

  • Question : Order since 19th August, item not receive till todaySep 04, 2013

    HI, i would like to check when can i receive my order as the status here are still On Request. Please advise me when I can get the item as I need it ASAP.

    Answer : [Re] Order since 19th August, item not receive till today

    I'm very sorry for the delay in shipment.
    Product wearing too late.
    The product will be in stock tomorrow, and is expected to be sent out.

  • Question : deliveryJan 30, 2013

    based on status check yesterday Delivery partner have been assigned, i called Eurasia SG for assist as i was at home yesterday i requested for item to be delivered however the CSO did not pay attention to it and there was no delivery yesterday ,very disappointing service on the part of customer's service.

    Answer : [Re] delivery

    Hello
    Qoo10 customer service center, shipping problems, please contact
    Thank you

  • Question : StatusJan 24, 2013

    What the hell is the status of this order, why no call from you to explain ? Your CSO Caroline promised to call me to advise but no call. If you are not interested in doing business do not waste people's time.

    Answer : [Re] Status

    Hello
    Your order was received today is scheduled to be sent today
    Thank you

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