Q&A board

Q & A Lists
Item Question & Answer
HUAWEI MediaPad T3 10 360 Degree Rotatable Leather Case   22910
HUAWEI MediaPad T3 10 360 Degree Rotatable Leather Case 22910
Item Q&A
  • Question : Inquiry for the item from vic****May 17, 2019

    Hi do you have similar for Mediapad T5? Is this genuine leather?

    Answer : [Re] Inquiry for the item from vic****

    Hi
    THis item have huawei t5
    May I know tablet model it is 8 inch or 10 inch.
    Pls comment.

    Question : [Re] Inquiry for the item from vic****

    hi my tablet width is 9.5inch. Is it under 10 inch?

    Answer : [Re] Inquiry for the item from vic****

    Yes . T5 10 inch.
    Will send u line or memo your and let me know your order number.

iPhone 8/8 Plus Multi Function Leather Cover Case  22862
iPhone 8/8 Plus Multi Function Leather Cover Case 22862
Item Q&A
  • Question : Inquiry for the item from SUS****May 13, 2019

    do you have this model casing for Iphone XS MAX?

    Answer : [Re] Inquiry for the item from SUS****

    Which color would u like. Then we can check with supplier. I think available

Oppo AX7 AX5 Cute Cartoon Diamond Case  25394
Oppo AX7 AX5 Cute Cartoon Diamond Case 25394
Item Q&A
  • Question : Inquiry for the item from fyd****May 12, 2019

    Hi can oppo ax5s casing fit into ax5 case?

    Answer : [Re] Inquiry for the item from fyd****

    We didn't know.
    We did not oppo ax5s this model.

HUAWEI MediaPad M5 lite 8/10 Tempered Glass  24986
HUAWEI MediaPad M5 lite 8/10 Tempered Glass 24986
Item Q&A
  • Question : Inquiry for the item from dot****May 12, 2019

    Hi. Is $18.99 for the tempered glass? What does the additional option for "tempered glass" means? If i select yes i have to pay additional $16.99??

    Answer : [Re] Inquiry for the item from dot****

    Hi
    If u need two pieces then can extra SGD 16.99

  • Question : question on quantityNov 05, 2018

    Hi,
    For this tempered glass screen protector, I saw the QTY as 200. Is it 200 pieces? I only need one piece.
    Is it shatter-proof, ie. break proof?

    You can Wechat me at "angeches28" as I may not know how to go back to this screen. I am not good at IT.

    Thank you
    Regards

    Answer : [Re] question on quantity

    Qty show 200 means 200pcs in stock right now. If u would u one piece or more u can make order. Then we can send u.

Samsung S10 S10 E S10 Plus Double-Glass Magnetic Metal case  25475
Samsung S10 S10 E S10 Plus Double-Glass Magnetic Metal case 25475
Item Q&A
  • Question : Inquiry for the item from rog****May 11, 2019

    Can the S10+ phone still able to recognize finger print thru the front tempered glass?

    Answer : [Re] Inquiry for the item from rog****

    We have not tested.
    Face unlock support

Samsung S10 S10 E S10 Plus Smart Mirror Flip Case  25332
Samsung S10 S10 E S10 Plus Smart Mirror Flip Case 25332
Item Q&A
  • Question : Inquiry for the item from Foo****May 05, 2019

iPhone X/XR/XS/XS Max Leather Cover Case With Card Holder  23619
iPhone X/XR/XS/XS Max Leather Cover Case With Card Holder 23619
Item Q&A
  • Question : Inquiry for the item from jul****May 03, 2019

    Hi, the key ring is separate or part of the cover. Any pics?

    Answer : [Re] Inquiry for the item from jul****

    On Qpost : if u extra key ring. after u recived then u can stick by yourself. it is easy to do.

    Question : [Re] Inquiry for the item from jul****

    Thank you. It can stick to the leather cover? Any pics?

    Answer : [Re] Inquiry for the item from jul****

    Pictures?

    Question : [Re] Inquiry for the item from jul****

    If stick then can not selling to other clients.

  • Question : Inquiry for the item from jje****Jun 16, 2018

    Hi for iPhone which model?

    Answer : [Re] Inquiry for the item from jje****

    Hi
    Item page for iPhone x. This designed have more iPhone model. Which one would u like.

Multi Functional Gateway v2 – Xiaomi Mijia Wireless WIFI Zigbee - Smart Home  24386
Multi Functional Gateway v2 – Xiaomi Mijia Wireless WIFI Zigbee - Smart Home 24386
Item Q&A
  • Question : Inquiry for the item from mem****May 03, 2019

    Hi are you selling the Gateway ver 2? Ur item header model and item option model is different.

    Thanks

    Answer : [Re] Inquiry for the item from mem****

    Maybe not available.
    Will check with supplier and let u know ASAP

Samsung S10 S10 E S10 Plus Monarch Shockproof cases   25441
Samsung S10 S10 E S10 Plus Monarch Shockproof cases 25441
Item Q&A
Samsung Galaxy Note 5  Stylus Touch S Pen EJ-PN920 for Galaxy Note 5 SM-N920  23169
Samsung Galaxy Note 5 Stylus Touch S Pen EJ-PN920 for Galaxy Note 5 SM-N920 23169
Item Q&A
  • Question : Inquiry for the item from vin****May 01, 2019

    Is this an original / genuine Samsung stylus?

    Answer : [Re] Inquiry for the item from vin****

    instead goods. we did not know it is orginal...but can be used. and fit well

  • Question : Inquiry for the item from the****Sep 22, 2018

  • Question : 112835515Sep 06, 2017

    I just received your stylus pen for note 5 of Samasung. I have problem with taking the stylus out of the phone after it is being inserted. I want a refund

    Answer : [Re] 112835515

    S Pen top side had a button, I do not know whether to solve your problem. Pleasetell us a detailed about the problem,so we can report to supplier and try fix your problem. thanks.

    Question : [Re] 112835515

    I already replied. I am familiar with using stylus as I had a previous one, original from Samsung. The unit from the supplier cannit eject easily and gets stuck in the slot. Please ask the supplier to refund me. I have also just received the unit and thus entitled to a refund

    Answer : [Re] 112835515

    We already using note 5 to tested. Are not any problems. If u using other model also can not used.
    We sold manyno one report are have problems.
    If have problems pls prove it. Then we will try fix your problem. Thanks

    Question : [Re] 112835515

    This is really disappointing. I am a gold member and the first time trying to get a refund. You are making it so bloody difficult so such a small purchase. I will complain you all in the social media on how bad the service Q10 is., I am unable to send you the video file as it is too big. Just show a picture of my phone with the stylus stuck inside. I qwill have to use a needle to take it out again!!! Are you going to ask the supplier to refund me or not, I am going to report you all to CASE

    Answer : [Re] 112835515

    This is really disappointing. I am a gold member and the first time trying to get a refund. You are making it so bloody difficult so such a small purchase. I will complain you all in the social media on how bad the service Q10 is., I am unable to send you the video file as it is too big. Just show a picture of my phone with the stylus stuck inside. I qwill have to use a needle to take it out again!!! Are you going to ask the supplier to refund me or not, I am going to report you all to CASE

    Question : [Re] 112835515

    Dear Customer,
    we have contact supplier and try product...are not any problem. and we sold many to Signapore are not one told us are difficult open and take it out.
    as supplier to us if Phone has been affected by the impact will be affected.
    if only prove photo we can not floow your case. since if someone just report not fit and requested refund. we really can not do anythink. hope u can understand. thanks

    Answer : [Re] 112835515

    Your supplier is very irresponsible and giving rubbish excuses. I had tried with my friend's stylus for note 5 and working fine . Also, my previous stylus could easily be ejected. Qo10 needs to protect the interests of the old customer like me and hold back the payments and refund me. Do they have a shop in Singapore and i can get another replacement!!! Ithis ater

    Question : [Re] 112835515

    If this matter is not settled, I will report to the Singapore authority that Qo10 and the supplier are cheating the consumers in Singapore and have you all blacklisted.

    Answer : [Re] 112835515

    I will exchange the one that i have with another stylus from your supplier instead of refund.

    Question : [Re] 112835515

    hi
    we are from hong kong. no any office in Singapore.
    regarding your problem we need prove more video to suport. since everyone report not fit and requested refund or return. we can not help anymore. hope u can understand. thanks.

    Answer : [Re] 112835515

    Qo10, this is unacceptable explanation. I am prepared for one for one exchange and the seller is not willing. I am unable to send the video file as it is too big to send through QO10 system. Qo10, you are the agent and should be helo responsbile for the defective product of your seller!!!!

    Question : [Re] 112835515

    Dear Customer,
    if not any support we can not do anything.
    since if only write can not fit...then we did not know what happen, we sold many to singapore client. no one told us not fit.
    so pls email then we can follow your case. if really our problem then we will arrange replacment. pls do within 26 Sept. if not we will closed your file. thanks.

    Answer : [Re] 112835515

    Qo10, please see the trail of correspondences on this matter. The stylus for note 5 cannit be ejected from my Samsung note 5. Your supplier is irresponsible and refuses to exchange another stylus with me, giving all kinds of excuses. They asked me to show the video but it am unable to send me hv video file. I have tried stylus from my friend and my previous stylus, all were working. Urgently exchange another stylus with me since you have other stylus. I will return the defective one. Qo10 is in the loop on the complaint for a few weeks already.!!!

    Question : [Re] 112835515

    I have managed to make a video. I cannot send the link in the content but through a photo attached below. You can copy and paste the link on Chrome and click . The video clearly shows that the vendor's stylus gets stuck in my note book 5. My friend 's stylus can easily be ejected. I hope this will finally settle this case that I either get a refund or replacement.

    Answer : [Re] 112835515

    We will check and advice u asap. Thanks for your help.

    Question : [Re] 112835515

    Any update?

    Answer : [Re] 112835515

    we try visit your website many time. but still can not find anything.
    can u send email to us.
    sorry for make your trouble.

    Question : [Re] 112835515

    QO10, this matter is still not settled. How to email when I do not even have the email address? I am also not able to send the link via Qo10 system except the pdf. I hv taken the trouble to video and hat your vendor stylus is not working. They are still trying to deny and now say that they cannot open the link. This is terrible!! Cheating your customer!!

    Answer : [Re] 112835515

    Dear Customer,
    We try many time also can not be open your link as your given.
    if only photo It is difficult to judge whether there is a real problem,
    So pls take a video and send it to us.
    email: goodwellcenter@gmail.com

    Question : [Re] 112835515

    I just returned from overseas. Will try to email you the link

    Answer : [Re] 112835515

    long long time...

    Question : [Re] 112835515

    I have emailed to you to the above email address Mike Teng Please click the link and you can watch the video which I made to show that your stylus is not working

    Answer : [Re] 112835515

    can u send not a link. we can not open it. maybe our office block something. we try and try still can not open.

    Question : [Re] 112835515

    I can open on my end . This is absurd . I would not hv taken so much trouble to prove that your stylus is faulty. It costs me much more with my time than your stylus. Are you going to replace me with one good one or not??
    QO10, do sth!!!

    Answer : [Re] 112835515

    in this case. can u make one order then we send 2 pcs to u. then closed file. becase we really can not open.
    pls comment. thanks.

    Question : [Re] 112835515

    I do not want to pay for another unit and find that the other two also cannot work. Then I will be paying twice. Why can't you just just me one unit as replacement? Also, I dont need two units, just one will do.

    Answer : [Re] 112835515

    Sorry for reply u that we still have not recieved your proved your problem video, and your reply are long.

    Question : [Re] 112835515

    Qo10, do something. I have spent so much time to do the video to prove that the stylus is not working. Your seller now tells me that he cannot open the link. Qo10 , it is your responsibilty to make this right and protect your buyer. Please see the string of correspondences . This is the worst seler that i have met in my life!!!

    Answer : [Re] 112835515

    we have not received anything. sorry about that.

    Question : [Re] 112835515

    qo10, your seller is lying. I have sent the link to open the video which i made to demonstrate that the stylus is not working.You can see the series ot corresondences . I am fightling on principle and very disappointd that Qo10 does not do anything to protect the buyer. I will file a complaint against Qo10 with the Singapore authorirties CASE as your seller is based overseas and I hve no recourse. This is a cheating case.

    Answer : [Re] 112835515

    qo10, your seller is lying. I have sent the link to open the video which i made to demonstrate that the stylus is not working.You can see the series ot corresondences . I am fightling on principle and very disappointd that Qo10 does not do anything to protect the buyer. I will file a complaint against Qo10 with the Singapore authorirties CASE as your seller is based overseas and I hve no recourse. This is a cheating case.

    Question : [Re] 112835515

    Dear customer,
    your report problem within 7 days are have problem, but we still have not received any video, we wait and wait, but your case we follow then u not reply, wait one month then u report, and we reply then u half month then reply. this order are long long time ago.
    According to Qoo10, if u received really have problem u should report and prove your problem, and we wait long long time ago. and u reply are slow..we can not hold your case over 2 month.
    sorry about it.

    Answer : [Re] 112835515

    Qo10, your system does not allow me to send url. I have forwarded thriygb email

    Question : [Re] 112835515

    thanks so much.

    Answer : [Re] 112835515

    Qo10, what is happening? Have you received the video link???

    Question : [Re] 112835515

    we have not recieved your link.
    pls what's app me +85295881012
    thanks.

Samsung A9 2018/A6S Mirror Smart Leather Case  24226
Samsung A9 2018/A6S Mirror Smart Leather Case 24226
Item Q&A
  • Question : Inquiry for the item from gin****Apr 27, 2019

    hi seller i need to check with u is it this item cn slide to ans the cal ie cn i need to purchase it pls advice it tanks

    Answer : [Re] Inquiry for the item from gin****

    hi
    can u typing in englisth or chinese. since we did not know what is your question. thanks.
    item can support smart function meas s view.

    Question : [Re] Inquiry for the item from gin****

    hi sorry my meaning is the s view cover can slide answer the call wen some one cal us tanks

    Answer : [Re] Inquiry for the item from gin****

    Can . But since HP need app support then have s view...smart function.

    Question : [Re] Inquiry for the item from gin****

    my hp is Samsung A9 is cn

    Answer : [Re] Inquiry for the item from gin****

    can

    Question : [Re] Inquiry for the item from gin****

    k tq

    Answer : [Re] Inquiry for the item from gin****

    Have a nice day

Huawei Mate 10 Pro/Mate 10/Mate 10 Lite Wallet Leather Pouch Case 24351
Huawei Mate 10 Pro/Mate 10/Mate 10 Lite Wallet Leather Pouch Case 24351
Item Q&A
  • Question : Inquiry for the item from 260****Apr 27, 2019

    Is this product made from natural leather, synthetic leather or PU leather?

    Answer : [Re] Inquiry for the item from 260****

    Hight Qulity PU Leather. Pass SGS tested

Vivo Nex 2 Magneto Magnetic Metal case  25432
Vivo Nex 2 Magneto Magnetic Metal case 25432
Item Q&A
Highly Effective Cockroach Killer/Cockroach Gel Bait/Powerful killing/clearing (5pcs)   24645
Highly Effective Cockroach Killer/Cockroach Gel Bait/Powerful killing/clearing (5pcs) 24645
Item Q&A
iPhone X/8/8 Plus/7/7 Plus Privacy Tempered Glass 24832
iPhone X/8/8 Plus/7/7 Plus Privacy Tempered Glass 24832
Item Q&A
Zhangqiu iron pot manual wok uncoated non-stick wok cooking pot 25385
Zhangqiu iron pot manual wok uncoated non-stick wok cooking pot 25385
Item Q&A
  • Question : Inquiry for the item from shu****Apr 20, 2019

    圆底下面是不是平的?

    厚底和普通的差多少?

    Answer : [Re] Inquiry for the item from shu****

    有一個款是平的, 另一個款是圆底 的. 平底煎魚. EGG 等會方便一點, 圓的煎東西要自己調角度...

Huawei P20 P20 Lite P20 Pro P30 P30 Lite P30 Pro Leather Pouch Bag 19393
Huawei P20 P20 Lite P20 Pro P30 P30 Lite P30 Pro Leather Pouch Bag 19393
Item Q&A
  • Question : Inquiry for the item from jo.****Apr 18, 2019

    Which is camel and which is biege???

    Answer : [Re] Inquiry for the item from jo.****

    hi
    pls find attached photo for your ref.

【UAG】Shockproof Case for Samsung S8/S8 Plus/iPhone 8/8 Plus/iPhone 7/7 Plus
【UAG】Shockproof Case for Samsung S8/S8 Plus/iPhone 8/8 Plus/iPhone 7/7 Plus
Item Q&A
  • Question : Inquiry for the item from soh****Apr 07, 2019

    Hi,
    Do you have UAG cover for samsung s7? Btw, is it 100% authentic from UAG? Thanks

    Answer : [Re] Inquiry for the item from soh****

    S7 are too old. supplier have not keep stock.
    our goods are form UAG supplier. so do not worry about it.

    Question : [Re] Inquiry for the item from soh****

    So u don't have UAG cover for S7? Thanks

    Answer : [Re] Inquiry for the item from soh****

    yes. Samsung S7 are old old model. supplier have not keep stock.
    can u advice which color would u like. then we can try ask supplier have any color. or u can what's app me +852 95881012
    we can reply u shortly.

    Question : [Re] Inquiry for the item from soh****

    Hi, u have it in blue? if don't have blue one, what colours u have? Thanks

    Answer : [Re] Inquiry for the item from soh****

    On Qpost : will check with supplier may i maybe your what's app then we can contact u

  • Question : 100 % Original from UAG?Oct 01, 2017

    100 % Original from UAG?

    Answer : [Re] 100 % Original from UAG?

    we are order from UAG supplier. do not worry about it.

Huawei Nova 3 3i 3E Luxury Leather Flip Case 25265
Huawei Nova 3 3i 3E Luxury Leather Flip Case 25265
Item Q&A
  • Question : Inquiry for the item from lim****Apr 06, 2019

    Hi,

    By any chance you have flip case for Huawei Nova 3i without magnetic strip?

    Thank you.

    Answer : [Re] Inquiry for the item from lim****

    hi
    pls visit below
    https://www.qoo10.sg/item/HUAWEI-NOVA-3I-BUSINESS-LEATHER-FLIP-CASE-24369/628594758
    https://www.qoo10.sg/item/HUAWEI-NOVA-2I-NOVA-3E-3I-GLITTER-LEATHER-FLIP-CASE-25243/644293189
    https://www.qoo10.sg/item/HUAWEI-NOVA-3-NOVA-3I-NOVA-3E-BUSINESS-LEATHER-CASE-24368/631946679
    https://www.qoo10.sg/item/HUAWEI-NOVA-3E-NOVA-3-NOVA-3I-HANMAN-LEATHER-FLIP-CASE-20445/626353583

Samsung S10 S10 Plus S10 E Luxury Plating Soft Phone Case
Samsung S10 S10 Plus S10 E Luxury Plating Soft Phone Case
Item Q&A
Oppo R15 R17 R17 Pro R15X Cute Luxury Floral Case  25313
Oppo R15 R17 R17 Pro R15X Cute Luxury Floral Case 25313
Item Q&A
  • Question : Inquiry for the item from Dor****Apr 04, 2019

    Hi, do you have this item for Oppo R15 Pro? Thank you.

    Answer : [Re] Inquiry for the item from Dor****

    Hi
    This item without oppo r15 pro. Have r15 or r15 dream

Samsung Tab S3 9.7  Business Leather Case 24419
Samsung Tab S3 9.7 Business Leather Case 24419
Item Q&A
  • Question : Inquiry for the item from cla****Mar 29, 2019

    Do you have the same cover for Samsung Tab S4?

    Answer : [Re] Inquiry for the item from cla****

    which color would u like? then we can check with supplier

    Question : [Re] Inquiry for the item from cla****

    Rose gold

    Answer : [Re] Inquiry for the item from cla****

    hi
    After checked supplier have not
    so could u visit below
    https://www.qoo10.sg/item/SAMSUNG-TAB-S4-10-5-T830-T835-BUSINESS-LEATHER-CASE-24886/630682886
    this is have rose gold.

  • Question : Inquiry for the item from cla****Jul 02, 2018

    Iare all the sides of the tab fully covered by pvc holder? Some pictures seemed to show that all the sides are noy covered

    Answer : [Re] Inquiry for the item from cla****

    Hi
    Inside are jelly cover case. Can fully protector.

Samsung J4 2018/J6 2018 Roar Leather Flip Case  17778
Samsung J4 2018/J6 2018 Roar Leather Flip Case 17778
Item Q&A
  • Question : Inquiry for the item from ltt****Mar 24, 2019

    Is J6 euro 2018 the same as J6 plus?

    Answer : [Re] Inquiry for the item from ltt****

    we did not sure. but J6 Prime = J6 Plus

iPad Pro 9.7 2017 2018 Shockproof Protector Case  25308
iPad Pro 9.7 2017 2018 Shockproof Protector Case 25308
Item Q&A
iPhone XS/XS Max/XR/X Camera Phone Cases Vintage Camera  25040
iPhone XS/XS Max/XR/X Camera Phone Cases Vintage Camera 25040
Item Q&A
  • Question : Inquiry for the item from dol****Mar 22, 2019

    What is included in full set?

    Answer : [Re] Inquiry for the item from dol****

    full set inclduing casing + key ring stand

Samsung J8 2018/J4 Premium Tempered Glass    24680
Samsung J8 2018/J4 Premium Tempered Glass 24680
Item Q&A
  • Question : Inquiry for the item from owk****Mar 14, 2019

    Why is there option for tempered glass again? Isn't 24680 already tempered glass?

    Answer : [Re] Inquiry for the item from owk****

    yes. if u option extra tempered u cal option it.

    Question : [Re] Inquiry for the item from owk****

    So if I order 24680 with all options set to NIL, then I will get 1 piece of tempered glass protector.

    Answer : [Re] Inquiry for the item from owk****

    if u order 24680 then will send 1, if u order 24680 and tempered glass etra option yes, then will send 1+1 total u will be recevied 2

Huawei Honor 8X 8X Max 8C Luxury Leather Case 25257
Huawei Honor 8X 8X Max 8C Luxury Leather Case 25257
Item Q&A
Huawei MediaPad M5/M5 Pro TEMPERED GLASS 24595
Huawei MediaPad M5/M5 Pro TEMPERED GLASS 24595
Item Q&A
  • Question : Inquiry for the item from cha****Feb 27, 2019

Samsung S10 S10 Plus S10 E Full Protection Hard Case 25095
Samsung S10 S10 Plus S10 E Full Protection Hard Case 25095
Item Q&A
  • Question : Inquiry related delivery from smu****Feb 26, 2019

    HI,

    Can I know if I order now how long will I receive the stocks?

    Answer : [Re] Inquiry related delivery from smu****

    around next wed then can received.

    Question : [Re] Inquiry related delivery from smu****

    Ok. Then i will order now

    Answer : [Re] Inquiry related delivery from smu****

    thanks.