Q&A board

Q & A Lists
Item Question & Answer
[eosika]★SIPL-11★Skincare/hair removal/AMP technology/IPL/Korea_gg17_005
[eosika]★SIPL-11★Skincare/hair removal/AMP technology/IPL/Korea_gg17_005
Item Q&A
  • Question : Inquiry from sal****May 22, 2019

    hello! if the lamp light remains yellow, what does it mean?

    Answer : [Re] Inquiry from sal****

    sorry what is the meaning?

[LUXYCAT] ★PET product★ Cat Tower / Water proof / Fish or Peanut Type / Cat Condo / Cat Player /
[LUXYCAT] ★PET product★ Cat Tower / Water proof / Fish or Peanut Type / Cat Condo / Cat Player /
Item Q&A
  • Question : Inquiry for the item from che****May 21, 2019

    안녕하세요~! 지금 럭시펫 캣타워를 사용중인 소모자입니다 ^^ 캣폴 카펫을 많이 닳아서 교체해야 되는데 혹시 캣폴 카펫만 구매할 수 있을까요?

    Answer : [Re] Inquiry for the item from che****

    죄송합니다 문의해보니 캣폴 카펫만 따로 구매는 안된다고 합니다

  • Question : pad colorOct 18, 2018

    the pad color is grey or brown with Cat Tower Aaron5-1 ?

    Answer : [Re] pad color

    could I know what part is meaing of pad color?

    Question : [Re] pad color

    scatch pad surrounding pole and step pad, i find the video has grey color but your photos of three options have brown color. can i choose grey color ?

    Answer : [Re] pad color

    scatch pad surrounding pole and step pad, i find the video has grey color but your photos of three options have brown color. can i choose grey color ?

    Question : [Re] pad color

    Dear customer,

    We only have the colour that is shown on the item page.
    Thank you very much.

    Answer : [Re] pad color

    wow you responded 11 days upon inquiry. i already purchased regardless of color anyway.

    Question : [Re] pad color

    Dear customer,

    We are very sorry for the delay.
    Your parcel is going to be sent out by today.
    Thank you very much.

  • Question : product detailsOct 22, 2018

  • Question : climbing board addition to Cat Tower Aaron5-1Oct 18, 2018

    hi, wondering if i can add climbing board(160cm) to Cat Tower Aaron5-1 ?
    if yes, how much in total ?

    Answer : [Re] climbing board addition to Cat Tower Aaron5-1


    Dear customer
    If you choose Cat Tower Aaron5 with climbing board from basic
    price is 799.98 SGD now

    Thank you

    Question : [Re] climbing board addition to Cat Tower Aaron5-1

    oh i may not want hammock, so just wondering if climbing board only is possible ?

    Answer : [Re] climbing board addition to Cat Tower Aaron5-1

    sorry It cant choose option separately
    you only choose three type of product as each composed part

    Thank you

[bobslei]★Toilet bidet★Bathroom Itme/Non electrical/hydraulic bidet/electric bidet/2-nozzel/Korea
[bobslei]★Toilet bidet★Bathroom Itme/Non electrical/hydraulic bidet/electric bidet/2-nozzel/Korea
Item Q&A
  • Question : Inquiry from 233****May 15, 2019

    Hi there, may I know if you will do installation for us? if yes, how much would it cost? Thank you.

    Answer : [Re] Inquiry from 233****

    sorry We cant help you to install

  • Question : Inquiry related return and exchange from 238****May 01, 2019

    Hi. What if the item is not compatible with my toilet seat? Or the spray is in the wrong position? Any refunds?

    Answer : [Re] Inquiry related return and exchange from 238****

    We will be refund If item not compatible with your toilet seat
    before you buy please check again

    Thank you

  • Question : Inquiry for the item from Cal****Apr 06, 2019

    You only have the right-handed version? do u have any diagram on the measurement?

    Answer : [Re] Inquiry for the item from Cal****

    what is the diagram?

  • Question : Inquiry for the item from lee****Mar 09, 2019

    Hi, what is the width and length of the bidet controller panel?

    Answer : [Re] Inquiry for the item from lee****

    Dear customer,

    It is around 30cm.
    Thank you very much.

  • Question : Inquiry for the item from sup****Jan 28, 2019

+View all Notice, FAQ, Q&A >>
★6 years old Korean Red Ginseng Candy/Jelly/Caramel/Crunch★Sweets/Snacks/Made in Korea/gg_029
★6 years old Korean Red Ginseng Candy/Jelly/Caramel/Crunch★Sweets/Snacks/Made in Korea/gg_029
Item Q&A
  • Question : Inquiry related delivery from sab****Apr 21, 2019

    Hi Seller,
    Order 294142501, has it been shipped out? I have not received item. Thank you

    Answer : [Re] Inquiry related delivery from sab****

    We will send your item till this week
    sorry for the late delivery

    Question : [Re] Inquiry related delivery from sab****

    hi seller, thank you :)

    Answer : [Re] Inquiry related delivery from sab****

    Hi seller, would you be mailing out the items today? Please let me know if there is an issue or delay in shipping as soon as possible. Thank you.

    Question : [Re] Inquiry related delivery from sab****

    We will send item as soon as possible
    sorry for late delivery

  • Question : Item not arriveFeb 04, 2017

  • Question : ItemJan 19, 2017

★6 Years Old Korean Red Ginseng Roots Heaven40 Earth20 [6年根红参 天参40支/地参20支]★Anti Stress/Snacks/Tea/Functional Health Supplement/Made in Korea/gg_029
★6 Years Old Korean Red Ginseng Roots Heaven40 Earth20 [6年根红参 天参40支/地参20支]★Anti Stress/Snacks/Tea/Functional Health Supplement/Made in Korea/gg_029
Item Q&A
  • Question : Inquiry for the item from jam****Apr 24, 2019

    What is the different between Heaven and Earth ginseng?

    Answer : [Re] Inquiry for the item from jam****

    please see the description as website
    Thank you

★Korean Ginseng Extract Gold Soft 120 Capsule ★830mg*120Capsules/gg_029
★Korean Ginseng Extract Gold Soft 120 Capsule ★830mg*120Capsules/gg_029
Item Q&A
  • Question : Inquiry for the item from jan****Apr 18, 2019

    Can I check this is from red ginseng or white ginseng?

    Answer : [Re] Inquiry for the item from jan****

    IT contain white ginseng ingredient

    Question : [Re] Inquiry for the item from jan****

    What is the benefit of taking white ginseng, how many yrs for this ginseng?

    Answer : [Re] Inquiry for the item from jan****

    it is for 6 years It good for
    It good for level of immunity and fatigue recovery

    Question : [Re] Inquiry for the item from jan****

    How many to take every day, during menstruction and having fever, cough can take?

    Answer : [Re] Inquiry for the item from jan****

    It nomally intake twice a day 2 capsules it better avoid to have fever
    and cough

    Question : [Re] Inquiry for the item from jan****

    OK, thanks.

    Answer : [Re] Inquiry for the item from jan****

    welcome

★PREMIUM VITA GOLD★Vitamin E / Energy / Antioxidant / Red Pine Oil /gg17_061
★PREMIUM VITA GOLD★Vitamin E / Energy / Antioxidant / Red Pine Oil /gg17_061
Item Q&A
  • Question : Inquiry for the item from jan****Apr 18, 2019

    Is this pine oil supplement? How many in a box? My husband got blocking of vessel, will this help?

    Answer : [Re] Inquiry for the item from jan****

    yes It 4pack inside

    Question : [Re] Inquiry for the item from jan****

    Does it help for blocking of vessel?

    Answer : [Re] Inquiry for the item from jan****

    We not so sure It help for blocking of vessel
    It contain antioxidation
    It make you energy and reduce stress

    Question : [Re] Inquiry for the item from jan****

    Can I know how many in a box?

    Answer : [Re] Inquiry for the item from jan****

    yes It 4packs in box

★100% 6 Years Old korean Taekuk Ginseng POWDER/EXTRACT 300g★Functional Health Supplement/Made in Korea/gg_029
★100% 6 Years Old korean Taekuk Ginseng POWDER/EXTRACT 300g★Functional Health Supplement/Made in Korea/gg_029
Item Q&A
  • Question : Inquiry for the item from jan****Apr 18, 2019

    Do u sell white ginseng?

    Answer : [Re] Inquiry for the item from jan****

    no We not selling white ginseng

  • Question : Inquiry for the item from Sta****Feb 13, 2019

    Hi Seller,

    1) How many years can these Ginseng Powder and Extract be kept after the manufacturing date?

    2) Which type (powder or extract) is suitable for a man, woman, young children and old folk?

    Answer : [Re] Inquiry for the item from Sta****

    Dear customer,

    1) It can be stored for around 2years.
    2) It depends on the preference. Both are consumes with water.

    Thank you.

  • Question : Inquiry for the item from jan****Dec 22, 2018

  • Question : Inquiry for the item from kjh****Aug 12, 2018

    Hi, what is the difference btw powder and extract? Extract is in capsules/tablet form?

    Answer : [Re] Inquiry for the item from kjh****

    Dear customer,

    Extract is in liquid form.
    Thank you very much.

  • Question : Inquiry for the item from fer****Sep 22, 2017

    Is this red or white ginseng?

    Answer : [Re] Inquiry for the item from fer****

    Dear customer,

    This product is made of Taekuk ginseng. It is more similar to red ginseng.
    Taekuk ginseng is a form of ginseng that is dried with its skin on after being boliled lightly.
    Thank you for your interest in our product.

+View all Notice, FAQ, Q&A >>
[Primehouse]★Prime Drip Bag Coffee 6Kind★50g/10gx5ea/KENYA/ETHIOPIA/colombia/GUTEMALA/Brazil/Medium Roasting/Hot way/Cold Way/gg_067
[Primehouse]★Prime Drip Bag Coffee 6Kind★50g/10gx5ea/KENYA/ETHIOPIA/colombia/GUTEMALA/Brazil/Medium Roasting/Hot way/Cold Way/gg_067
Item Q&A
  • Question : Inquiry for the item from lkk****Apr 17, 2019

    Hi, doesn't these drip coffee have sugar.

    Answer : [Re] Inquiry for the item from lkk****

    ya no sugar coffe beans is 100 %

★DSCB★Double save chopping board/Silicon board/Smart funtion S board/korea/gg17_017
★DSCB★Double save chopping board/Silicon board/Smart funtion S board/korea/gg17_017
Item Q&A
  • Question : Inquiry for the item from Sam****Apr 16, 2019

    Is this anti bacteria?

    Answer : [Re] Inquiry for the item from Sam****

    This item can be used safely
    approved by us FDA and korea KCL

★6 Years Old Korean Red Ginseng Roots GOOD [6年根红参 良参40支]★Anti Stress/Snacks/Tea/Functional Health Supplement/Made in Korea/gg_029
★6 Years Old Korean Red Ginseng Roots GOOD [6年根红参 良参40支]★Anti Stress/Snacks/Tea/Functional Health Supplement/Made in Korea/gg_029
Item Q&A
[Bebefood]baby snacks/nutrition/healthy food/soy sauce/sale/grain bar/rice rusk/korea_gg17_007
[Bebefood]baby snacks/nutrition/healthy food/soy sauce/sale/grain bar/rice rusk/korea_gg17_007
Item Q&A
  • Question : Inquiry for the item from nat****Mar 08, 2019

    May I know the expired date for the rice rusk. Thank you.

    Answer : [Re] Inquiry for the item from nat****

    Dear customer,

    It expires in 1 year.
    Thank you.

  • Question : Inquiry for the item from sto****Sep 12, 2018

    May i know rice rusk is for baby of what age and above?

    Answer : [Re] Inquiry for the item from sto****

    Dear csutomer,

    It is for baby of above 6-months-old.
    Thank you very much.

  • Question : Product Expired dateJul 30, 2018

    May I know the expired date for soy sauce.

    Answer : [Re] Product Expired date

    Dear customer,

    This item expires in 1-2 years.
    Thank you very much.

  • Question : Inquiry for the item from reg****Jun 16, 2018

    Hi I wold like to enquiry for the babesalt and soya for soup the expired date is when ?
    Tq

    Answer : [Re] Inquiry for the item from reg****

    Dear customer,

    Those products expire in 1-2 years.
    Thank you very much.

  • Question : Inquiry for the item from wir****Feb 06, 2018

+View all Notice, FAQ, Q&A >>
[Enosis]★HUA-503B Bone Conduction Stereo Headphone★ear protection/sports headphone/korea/gg17_025
[Enosis]★HUA-503B Bone Conduction Stereo Headphone★ear protection/sports headphone/korea/gg17_025
Item Q&A
  • Question : Inquiry for the item from kev****Feb 13, 2019

  • Question : enosis bone conduction headphoneFeb 25, 2018

    my hearing is not so good.

    can this be used for magnifying sound in a meeting, so that i can hear better what someone sitting opposite me is speaking.
    i.e. can the mike capture what other people are speaking and transmit to my ears so i can hear clearer.

    not for use in listening to music.

    thanks.

    Answer : [Re] enosis bone conduction headphone

    Dear customer,

    The mike that is attached to this product is to be used when calling.
    Also, the sound magnifying is effective through the headphone only, so the any sound system where the speaker talks should be connected to the headphone.
    Thank you very much.

★Verblock Stainless Tile M Size★3 Color/Peel Stick Multipurpose/Check Silver/Check Black/Brush Grey/100 50 25 48 24 12Units/gg_076
★Verblock Stainless Tile M Size★3 Color/Peel Stick Multipurpose/Check Silver/Check Black/Brush Grey/100 50 25 48 24 12Units/gg_076
Item Q&A
  • Question : Inquiry for the item from wen****Feb 17, 2019

    Can these tiles easily be cut by myself if I want other measurements other than the 3 dimensions provided ?

    Answer : [Re] Inquiry for the item from wen****

    Dear customer,

    This item is made of stainless and you will need saw to cut.
    Thank you.

    Question : [Re] Inquiry for the item from wen****

    Icic... noted n thanks

    Answer : [Re] Inquiry for the item from wen****

    Thank you.

  • Question : Inquiry for the item from Aio****Aug 07, 2017

[PUPPIA]★SOFT HARNESS VEST HARNESS★SOFT HARNESS/TWO-TONE LEAD/NEON SOFT HARNESS/XS S M L XL XXL/Red/Orange/Pink/Yellow/Green/Sky Blue/Beige/Purple/Royal Blue/ Grey/Brown/Black/Camo/gg_082
[PUPPIA]★SOFT HARNESS VEST HARNESS★SOFT HARNESS/TWO-TONE LEAD/NEON SOFT HARNESS/XS S M L XL XXL/Red/Orange/Pink/Yellow/Green/Sky Blue/Beige/Purple/Royal Blue/ Grey/Brown/Black/Camo/gg_082
Item Q&A
  • Question : Inquiry for the item from 250****Jan 31, 2019

    Hi, I wish to order sky blue PDCF-AC30 , i recently tried to order but it was cancelled. What sizes are available?

    Answer : [Re] Inquiry for the item from 250****

    it available option that open on website

★Korean Red Ginseng Slices 200g/Taekuk honeyed Ginseng Slices 60g [精制红参切片参/天壹宝高丽太极参切片参]★Sweets/Snack
★Korean Red Ginseng Slices 200g/Taekuk honeyed Ginseng Slices 60g [精制红参切片参/天壹宝高丽太极参切片参]★Sweets/Snack
Item Q&A
  • Question : Inquiry for the item from 234****Jan 31, 2019

    Hi,

    Option 1 - is it with 10 boxes@20g and is it honeyed?

    Answer : [Re] Inquiry for the item from 234****

    sorry Taehuk honeyed ginseng inside got 3 packs

  • Question : Inquiry for the item from 234****Jan 30, 2019

    Hi

    the honeyed ones come in 10 boxes?

    Answer : [Re] Inquiry for the item from 234****

    yes inside got 10 small box

★PHYTOPINE TOOTHPASTE★Anti-plague / phytoncide / Periodontitis / Red Pine Needle /gg17_061
★PHYTOPINE TOOTHPASTE★Anti-plague / phytoncide / Periodontitis / Red Pine Needle /gg17_061
Item Q&A
  • Question : Inquiry for the item from sea****Jan 05, 2019

    hi, may I have the ingredients list please. thank you

    Answer : [Re] Inquiry for the item from sea****

    Dear customer,

    The ingredients are :Pine needle phytoncide, Aminocaproic acid, Allantoin chlorohydroxy aluminum, Sorbitol solution, Licorice extract and Menthol.
    Thank you.

  • Question : Inquiry for the item from pek****Dec 20, 2018

    Is this toothpaste suitable for sensitive teeth? Does it contain SLS?

    Answer : [Re] Inquiry for the item from pek****

    Dear customer,

    This product does not mention any information about the sensitive teeth but it does not contain SLS.
    Thank you.

    Question : [Re] Inquiry for the item from pek****

    Ok, thanks.

    Answer : [Re] Inquiry for the item from pek****

    Thank you.

[eco-mamiae]★Washing Machine Cleaner 400g★Baby / Sterilization /gg17_091
[eco-mamiae]★Washing Machine Cleaner 400g★Baby / Sterilization /gg17_091
Item Q&A
  • Question : Inquiry for the item from kar****Jan 01, 2019

    Hi seller, can this cleaner used in front loading washing machine? Please advise, thank you.

    Answer : [Re] Inquiry for the item from kar****

    Dear customer,

    Yes, it can be used.
    Thank you.

  • Question : Inquiry for the item from Kia****Oct 13, 2018

  • Question : Inquiry for the item from no_****Feb 21, 2018

❤Happymori❤ Iphone/Samsung/Galaxy/Phone case/luxury case/korea/gg17_072
❤Happymori❤ Iphone/Samsung/Galaxy/Phone case/luxury case/korea/gg17_072
Item Q&A
Dr. Super Lutein /Lutein / healthy food /korea
Dr. Super Lutein /Lutein / healthy food /korea
Item Q&A
  • Question : Inquiry for the item from Che****Dec 18, 2018

    hi does this have promo and if helps for eye degeneration

    Answer : [Re] Inquiry for the item from Che****

    Dear customer,

    This product is not under any promotion yet and it comes randomly.
    Please keep watching us.
    Lutein helps for eye degeneration.
    Thank you.

    Question : [Re] Inquiry for the item from Che****

    hi any difference on content as box picture seems a bit different.

    Answer : [Re] Inquiry for the item from Che****

    Dear customer,

    The item you showed us is a different product.
    Thank you.

[NonslipQ]★Anti-slip sprayer for tile  250ml★safety / bathroom / floor / hit item / gg17_097
[NonslipQ]★Anti-slip sprayer for tile 250ml★safety / bathroom / floor / hit item / gg17_097
Item Q&A
  • Question : Inquiry for the item from 242****Dec 18, 2018

    How long does the Anti-Slip effect last ? how many mths?

    Answer : [Re] Inquiry for the item from 242****

    Dear customer,

    It is semi-permenent.
    Thank you.

  • Question : Coverage?Jun 18, 2018

    What area (square meters) can your 250 ml Non-Slip Q cover?

    Answer : [Re] Coverage?

    Dear customer,

    It depends on how thick it is applied but it usually covers around 200 square centimetres.
    Thank you very much.

[HITTEN]★Silicone Table Mat★Various design patterns and color/Ease of clean/Product variation resistant/Soft touch/Non-slip/Available in various places/It can also be used as a medical/gg_009
[HITTEN]★Silicone Table Mat★Various design patterns and color/Ease of clean/Product variation resistant/Soft touch/Non-slip/Available in various places/It can also be used as a medical/gg_009
Item Q&A
  • Question : Inquiry from ira****Dec 14, 2018

    Hi seller, do you sell customised one?
    I want to put it as table cover. Size:120x78cm

    Answer : [Re] Inquiry from ira****

    Dear customer,

    Its size is fixed.
    Thank you.

[LUXYCAT] ★PET product★ Cat-Pole Tower / Water proof / Fish or Peanut Type / UV Coating / Cat Player
[LUXYCAT] ★PET product★ Cat-Pole Tower / Water proof / Fish or Peanut Type / UV Coating / Cat Player
Item Q&A
  • Question : hightOct 18, 2018

    how tall the pole can be extended?

    Answer : [Re] hight

    Dear customer
    pole cant be extend one
    that one have to install by yourself

    Thank you

[CATCH HOLE]★Advanced Door Stopper CATCH HOLE★/general/cyclone/catchhole/children/door/gg17_01
[CATCH HOLE]★Advanced Door Stopper CATCH HOLE★/general/cyclone/catchhole/children/door/gg17_01
Item Q&A
  • Question : Inquiry for the item from pur****Jun 13, 2018

  • Question : Inquiry for the item from tes****Feb 02, 2018

    Must it be place on top of the door ? can I place at below part of the door ? will it work the same ?

    Answer : [Re] Inquiry for the item from tes****

    Dear customer,

    It is usually placed on the upper part of the door.
    Thank you.