Q&A board

Q & A Lists
Item Question & Answer
[HITE JINRO] Hite Beer 640ml - Alc4.3% (640ml X 12) $5.50 Per Btl
[HITE JINRO] Hite Beer 640ml - Alc4.3% (640ml X 12) $5.50 Per Btl
Item Q&A
  • Question : Inquiry related delivery from sha****Dec 10, 2018

    hi! just placed an order for this with delivery by QX Quick but the system shows store pickup now.
    Can you arrange delivery to my address:

    28D Dover Crescent
    #15-71
    Singapore 134028

    Attn: Mr Tulsi Advani
    Phone: 97365879

    Date: Friday 21st December
    Time: between 10am - 2pm

    await your confirmation. thank you,

    Answer : [Re] Inquiry related delivery from sha****

    Thank you for your purchase of Hanguk Kitchen's products.
    You might have unknowingly selected store pick-up as your mode of delivery.
    Regretfully, Qoo10 actually advises buyers on transactions with wrongly selected mode of delivery, to cancel those orders and re-order again.
    We sincerely apologise for the current imperfections in the Qoo10 ordering & delivery system.
    We sincerely look forward to your continued support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from liz****Oct 06, 2018

  • Question : Inquiry for the item from liz****May 19, 2018

    Hi may I know what’s the manufacturing date or expiry date of the beer thanks!

    Answer : [Re] Inquiry for the item from liz****

    Thank you for your interest in our Hanguk Kitchen's products.
    For your specific enquiry on Hite Beer Alc4.3% 640ml, there is no manufacturing & expiry dates stated on the product.
    Our current batch of beer was delivered to us on 25 April 2018.
    We look forward to your support & patronage.
    Have a nice day & weekend.
    _______________________________

Korean Kimchi Beef Short Rib Stew 1.4KG (Good for 2-4 Pax)
Korean Kimchi Beef Short Rib Stew 1.4KG (Good for 2-4 Pax)
Item Q&A
  • Question : Inquiry from 237****Nov 12, 2018

  • Question : Inquiry for the item from yan****Mar 20, 2018

    How many beef ribs? Pre cooked or raw?

    Do we need to thaw in chiller one day before cooking?

    Promotion soon?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi there,

    The beef ribs are about 500g, 7 pcs. It's pre-cooked.

    Yes you are recommended to thaw in chiller one day before cooking. Or you can just directly put the frozen pack in boiling water as per instruction given.

    We will have more and more promotion coming! Please stay tuned with us!

    Thanks for your inquiry.

Korean Fermented Kimchi (Cut) 1KG
Korean Fermented Kimchi (Cut) 1KG
Item Q&A
  • Question : Inquiry for the item from ren****Nov 08, 2018

  • Question : collectionOct 03, 2018

    when are the collection days and timing

    Answer : [Re] collection

    Thank you for your interest in Hanguk Kitchen's products.
    For self-collection, our Senoko office's operating hours are 9am to 5pm for Monday to Friday and 9am to 12pm for Saturday.
    To avoid waiting time, you may call in advance so that the ordered items can be packed prior to your arrival.
    We sincerely look forward to your support & patronage.
    Have a nice day!

  • Question : Expiry date if i order on 1st oct?Oct 01, 2018

    If i order now, how long can it last till expiry date?

    Answer : [Re] Expiry date if i order on 1st oct?

    Thank you for your interest in Hanguk Kitchen's product.
    Our Korean Fermented Kimchi has a 3-month shelf life from the date of manufacture.
    Our current batch of cabbage kimchi is produced here on 24/09/2018 and is best to consume before 23/12/2018.
    We sincerely look forward to your kind support & patronage.
    Have a nice day.

  • Question : Inquiry for the item from Gra****Aug 08, 2018

    Is there preservative in the kimchi? Thk you.

    Answer : [Re] Inquiry for the item from Gra****

    Thank you for your interest in Hanguk Kitchen's Kimchi product.
    Our Kimchi products are produced in Singapore's kitchen daily. They do not contain preservatives.
    We sincerely look forward to your support & patronage.
    Have a nice day.

  • Question : Inquiry for the item from ren****Jul 27, 2018

    May I know the expiry date for kimchi. Tks

    Answer : [Re] Inquiry for the item from ren****

    Thank you for your interest in Hanguk Kitchen's product.
    Our Korean Fermented Kimchi has a 3-month shelf life from the date of manufacture.
    Our current batch of cabbage kimchi is produced on 27/07/2018 and is best to consume before 26/10/2018
    We sincerely look forward to your support & patronage.
    Have a nice day.

+View all Notice, FAQ, Q&A >>
[KOREAN APPLEASE] Chateul Soorok Peach Soju - Alc14% (360ml X 20) $9.25 Per Btl
[KOREAN APPLEASE] Chateul Soorok Peach Soju - Alc14% (360ml X 20) $9.25 Per Btl
Item Q&A
  • Question : SojuNov 03, 2018

  • Question : selected wrong for self collectionOct 28, 2018

Soju ChamIsul Fresh Alc17.8% Plum/ Grapefruit- Alc13% Moscato/ Peach- Alc14% Orange Alc16% 360ml
Soju ChamIsul Fresh Alc17.8% Plum/ Grapefruit- Alc13% Moscato/ Peach- Alc14% Orange Alc16% 360ml
Item Q&A
  • Question : Inquiry related delivery from Mir****Oct 23, 2018

    Hi seller. My delivery was late and no one pick up due to after office hours. Please advice how can I request for redelivery.

    Answer : [Re] Inquiry related delivery from Mir****

    On Qpost : Hi buyer, we spoken this morning. Sorry to inform you that your order will be send to you tmr at 12-2pm due to the Q10 Express just get back to us that today timing fully booked. Sorry for any inconvinence caused.

  • Question : Inquiry related delivery from sha****Sep 16, 2018

  • Question : ShippingAug 29, 2018

  • Question : Inquiry related delivery from the****Aug 25, 2018

    hi if i were to order now can i collect from store on th same day? how’s the store collection timing like?

    Answer : [Re] Inquiry related delivery from the****

    Thank you for your interest in Hanguk Kitchen's products.
    For self-collection, our Senoko office's operating hours are 9am to 5pm for Monday to Friday and 9am to 12pm for Saturday.
    To avoiding waiting time, you may call in advance so that the ordered items can be packed prior to your arrival.
    We sincerely look forward to your support & patronage.
    Have a nice day!

    Question : [Re] Inquiry related delivery from the****

    hi just to check is there any expiry for the soju? just bought the moscato and mandarin orange and see that the manufacture date is 2016 and 2017.

  • Question : same day delivery?Aug 28, 2018

+View all Notice, FAQ, Q&A >>
Fish Cake Skewer (My Home brand) 640gm 20 Sticks
Fish Cake Skewer (My Home brand) 640gm 20 Sticks
Item Q&A
Plum Extract Concentrate Phanix 1500ml
Plum Extract Concentrate Phanix 1500ml
Item Q&A
Korean Fermented Kimchi (Cut) 5KG
Korean Fermented Kimchi (Cut) 5KG
Item Q&A
  • Question : Inquiry related delivery from bkn****Sep 03, 2018

    Is delivery free for a purchase at sgd 39.90?

    Answer : [Re] Inquiry related delivery from bkn****

    Thank you for your interest in Hanguk Kitchen's products.
    Our company offers free shipping to customers, at our own cost for purchases of S$40.00 & above.
    Any purchase of total amount below S$40.00 will incur a shipping fee of S$5.99.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

    Question : [Re] Inquiry related delivery from bkn****

    Ok

  • Question : Inquiry for the item from ros****Jul 01, 2018

    Hi are your 5 kg kimchi packed in one jar or separately into five 1-kg jars?

    Answer : [Re] Inquiry for the item from ros****

    Thank you for your interest in Hanguk Kitchen's products.
    Our Korean Fermented Kimchi (Cut) 5kg is packed with triple-layered polyethylene packaging into 1 unit of 5kg.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from gma****May 23, 2018

    Hi. Can we freeze the kimchi? If frozen how long can it keep?

    Answer : [Re] Inquiry for the item from gma****

    Thank you for your purchase of Hanguk Kitchen's product.
    Yes, our fermented kimchi can be kept frozen. However, the taste and texture of the kimchi will be different. It becomes more sour and tougher.
    When consistently chilled, kimchi can last for 3 months. When kept frozen, kimchi can last much longer, however our recommended time frame is 6 months.
    We sincerely hope that you will enjoy our food and we look forward to your continued support and patronage.
    Have a nice evening.

  • Question : Inquiry for the item from syl****May 21, 2018

    Hi, your Kimchi is Produced in which country?

    Answer : [Re] Inquiry for the item from syl****

    Dear Sir/ Madam,
    Our Korean Fermented Kimchi is produced by Hanguk Kitchen of Singapore.
    You can scroll down our Kimchi product webpage to view and understand the manufacturing and packaging processes.
    We sincerely look forward to your support & patronage.
    Have a nice day.

  • Question : Inquiry for the item from gma****May 12, 2018

+View all Notice, FAQ, Q&A >>
[HITE JINRO] ChamIsul Fresh - Alc17.8% (360ml X 20) $9.50 Per Btl
[HITE JINRO] ChamIsul Fresh - Alc17.8% (360ml X 20) $9.50 Per Btl
Item Q&A
  • Question : Inquiry for the item from ann****Sep 03, 2018

    Is this original flavour ?

    Answer : [Re] Inquiry for the item from ann****

    Thank you for your purchase of Hanguk Kitchen's product(s).
    Jinro brand ChamIsul Fresh Alc. 17.8% soju can be considered the unofficial original flavour as it is not flavoured, unlike its other soju products of the same brand.
    We hope that you would enjoy the drinks when they arrive.
    And we sincerely look forward to your continued support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from liz****Sep 02, 2018

  • Question : Grape FlavourJul 03, 2018

Vinegar Drink 900ml Assorted Flavours - Pomegranate/ Blueberry/ Lemon Citron/ Green Apple]
Vinegar Drink 900ml Assorted Flavours - Pomegranate/ Blueberry/ Lemon Citron/ Green Apple]
Item Q&A
Korean Kimchi Soup 450G
Korean Kimchi Soup 450G
Item Q&A
  • Question : Inquiry for the item from fio****Jul 28, 2018

    What is the ingredients in the soup? Vegetarian?

    Answer : [Re] Inquiry for the item from fio****

    Thank you for your interest in Hanguk Kitchen's product.
    Our Korean Kimchi Soup 450gm product has the following ingredients:
    1) Onion
    2) Zucchini
    3) Kimchi (contains seasoning with meat extract & fish sauce)
    4) Leek
    5) Shitake mushrooms
    6) Chilli Powder
    7) Garlic.
    This product is not vegetarian.
    We sincerely look forward to your kind support & patronage.
    Have a nice day.

  • Question : Inquiry for the item from fio****Jul 28, 2018

    What is the ingredients in 5he soup? Vegetarian?

    Answer : [Re] Inquiry for the item from fio****

    Thank you for your interest in Hanguk Kitchen's product.
    Our Korean Kimchi Soup 450gm product has the following ingredients:
    1) Onion
    2) Zucchini
    3) Kimchi (contains seasoning with meat extract & fish sauce)
    4) Leek
    5) Shitake mushrooms
    6) Chilli Powder
    7) Garlic.
    This product is not vegetarian.
    We sincerely look forward to your kind support & patronage.
    Have a nice day.

  • Question : beefJul 15, 2018

    does it contains beef?

    Answer : [Re] beef

    Thank you for your interest in Hanguk Kitchen's Korean Kimchi Soup product.
    This product does not contain beef.
    We sincerely look forward to your kind support & patronage.
    Have a nice day!

Korean Soybean Paste Soup 450G
Korean Soybean Paste Soup 450G
Item Q&A
  • Question : Inquiry related delivery from mic****Jul 26, 2018

  • Question : Contain any beef?Jul 24, 2018

    Hi, does this soup contain any beef?

    Answer : [Re] Contain any beef?

    Thank you for your interest in Hanguk Kitchen's Korean Soybean Paste Soup product.
    This product does not contain beef.
    We sincerely look forward to your kind support & patronage.
    Have a nice day!

    Question : [Re] Contain any beef?

    Ok. Thank you so much for the update.

    Answer : [Re] Contain any beef?

    Your enquiries and feedback are most welcome.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

Shin Ramen 120gm x 5pkt
Shin Ramen 120gm x 5pkt
Item Q&A
  • Question : Country of manufactureJul 25, 2018

    Could I confirm it is made in Korea?

    Answer : [Re] Country of manufacture

    Thank you for interest in Hanguk Kitchen's Shin Ramen product.
    The product's packaging did not specify the country of manufacture.
    It is only listed as "Product of South Korea" (see attached picture).
    We sincerely look forward to your kind support & patronage.
    Have a nice day.

Konjac Rice 500gm
Konjac Rice 500gm
Item Q&A
  • Question : Inquiry for the item from ayu****Jul 21, 2018

  • Question : Ingredients ContentJul 19, 2018

  • Question : how to cookJun 28, 2018

    hi how do you cook this? any instructions? Just to confirm this is glucomannan?

    Answer : [Re] how to cook

    Thank you for your interest in Hanguk Kitchen's products.
    Konjac rice can be cooked normally as how we cook plain white rice.
    If you find 100% cooked konjac rice too sticky for your liking, you could mix 50% konjac rice and 50% plain white rice or in whatever proportion which you prefer.
    Glucomannan comprises a certain percentage in the root and/ or corm part of the konjac plant.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.
    ____________________________________________

  • Question : Inquiry for the item from jas****Jun 02, 2018

    What are the nutrition informations?
    How to cook?

    Answer : [Re] Inquiry for the item from jas****

    Thank you for your interest in Hanguk Kitchen's products.
    The health & nutritional benefits of Konjac can be found in the following link: https://www.medicalnewstoday.com/articles/319979.php
    Konjac rice can be cooked normally as how we cook plain white rice.
    If you find 100% cooked konjac rice too sticky for your liking, you could mix 50% konjac rice and 50% plain white rice or in whatever proportion which you prefer.
    We sincerely look forward to your kind support and patronage.
    Have a nice day and weekend.

Korean Deep Fried Chicken Chunk 2KG
Korean Deep Fried Chicken Chunk 2KG
Item Q&A
  • Question : new expiry dateJul 03, 2018

    what is the expiry date for your current batch of chicken ?
    regards

    Answer : [Re] new expiry date

    Thank you for your interest in Hanguk Kitchen's products.
    The date of expiry for our current batch of Korean Deep Fried Chicken Chunk 2KG is 20 September 2018.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from cla****Mar 17, 2018

    Is this raw or pre-cooked?

    Answer : [Re] Inquiry for the item from cla****

    Hi there,

    This is pre-cooked. You just need to defrost and deep fry it

    Thanks for your inquiry.

  • Question : Expiry dateMar 17, 2018

    Dear seller

    May i check what is the expiry date? Thanks

    Answer : [Re] Expiry date

    Hi there,

    The expiry date will be 3 months from manufacturing date.

    Thanks for your inquiry.

Maxim Mocha Coffee Mix 12gm x 210 sachet sticks
Maxim Mocha Coffee Mix 12gm x 210 sachet sticks
Item Q&A
  • Question : Inquiry for the item from jos****Jul 01, 2018

    When is the expiry?

    Answer : [Re] Inquiry for the item from jos****

    Thank you for your interest in Hanguk Kitchen's products.
    The date of expiry is 26/07/2019 for our current batch of imported Maxim Mocha Gold Coffee 210 sticks.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from ren****Jun 20, 2018

Cooked Black Pearl Rice 210gm
Cooked Black Pearl Rice 210gm
Item Q&A
Budae Jjiggae (Army Stew) Set For 2-4 pax
Budae Jjiggae (Army Stew) Set For 2-4 pax
Item Q&A
  • Question : Inquiry for the item from lim****Jun 30, 2018

  • Question : Contains Any Pork?Jun 20, 2018

    Hi Hanguk Kitchen, Does your Army Stew contains any pork?

    Answer : [Re] Contains Any Pork?

    Thank you for your interest in Hanguk Kitchen's product.
    Our latest product, Budae Jjiggae aka Army Stew does contain pork & beef as ingredients in the making of this dish.
    For your information, the ingredients are as follow:
    Army Stew sauce and broth, kimchi, ham & sausages, onion & leeks.
    We sincerely look forward to your kind support and patronage.
    Have a nice day.

  • Question : Inquiry for the item from cin****May 30, 2018

    Any beef contents?

    Answer : [Re] Inquiry for the item from cin****

    Thank you for your interest in Hanguk Kitchen's products.
    The army stew sauce used in the making of Budae Jjiggae contains beef extract seasoning.
    We sincerely look forward to your support and patronage.
    Have a nice day.

    Question : [Re] Inquiry for the item from cin****

    Thanks for the information. My family cannot take beef.

    Answer : [Re] Inquiry for the item from cin****

    Dear customer,
    You might want to try our other cooked food products which are locally produced without beef meat, extract and/ or seasoning such as Korean Ginseng Chicken Soup (Whole/ Half), Andong Jjimdak (Korean Soy-sauced Chicken), Korean Kimchi Pork Ribs Stew, Korean Kimchi Pork Belly Stew, Ginseng Chicken Porridge and etc.
    We sincerely look forward to your support and patronage.
    Thank you and have a nice day.

    Question : [Re] Inquiry for the item from cin****

    Sure Seller. I will check out your other products. Thanks.

    Answer : [Re] Inquiry for the item from cin****

    Thank you again for your interest in Hanguk Kitchen's products.
    We sincerely look forward to your support and patronage.
    Have a nice day and weekend.

Lotte Chilsung Cider 250ml x 30cans
Lotte Chilsung Cider 250ml x 30cans
Item Q&A
  • Question : Inquiry for the item from ken****Jun 11, 2018

    when is the expiry date?

    Answer : [Re] Inquiry for the item from ken****

    Thank you for your interest in Hanguk Kitchen's products.
    Our current batch of imported Lotte Chilsung Cider expires in 10 January 2020.
    We hope that you will enjoy our food and we sincerely look forward to your kind support and patronage.
    Have a nice day & weekend.

[DONGA OTSUKA] Demisoda Apple (250ml X 30) $0.93 Per Can
[DONGA OTSUKA] Demisoda Apple (250ml X 30) $0.93 Per Can
Item Q&A
  • Question : Inquiry for the item from ken****Jun 11, 2018

    when is the expiry date?

    Answer : [Re] Inquiry for the item from ken****

    Thank you for your interest in Hanguk Kitchen's products.
    Our current batch of imported DemiSoda Apple flavour expires in 8 December 2019.
    We hope that you will enjoy our food and we sincerely look forward to your kind support and patronage.
    Have a nice day & weekend.

  • Question : Inquiry for the item from ken****Jun 11, 2018

    when is the expiry date?

    Answer : [Re] Inquiry for the item from ken****

    Thank you for your interest in Hanguk Kitchen's products.
    Our current batch of imported DemiSoda Apple flavour expires in 8 December 2019.
    We hope that you will enjoy our food and we sincerely look forward to your kind support and patronage.
    Have a nice day & weekend.

[KOREAN APPLEASE] Chateul Soorok Moscato Soju - Alc14% (360ml X 20) $9.25 Per Btl
[KOREAN APPLEASE] Chateul Soorok Moscato Soju - Alc14% (360ml X 20) $9.25 Per Btl
Item Q&A
  • Question : Inquiry related delivery from Lyn****Jun 06, 2018

    Hi, if I order today, payment via credit card. Can I receive it tomorrow?

    Answer : [Re] Inquiry related delivery from Lyn****

    Thank you for your interest in Hanguk Kitchen's products.
    Your orders are subject to the availablility of 3 delivery time slots in a day every day except Saturday and Sunday.
    The various time slots daily are 1000-1200hrs, 1200-1400hrs and 1400-1700hrs.
    At the moment, there are still some time slots for tomorrow's delivery.
    We sincerely look forward to your support and patronage.
    Have a ncie day.

Korean Radish Kimchi 1kg
Korean Radish Kimchi 1kg
Item Q&A
  • Question : Inquiry for the item from lav****May 27, 2018

    Hihi! Can I ask if there's a "test" size for this radish Kimchi? Like the 500g ones for cabbage Kimchi! Cause I never tried radish Kimchi before and I'm not sure if I'll like it or not, so I'm not prepared to commit to 1kg of the radish Kimchi.

    Answer : [Re] Inquiry for the item from lav****

    Thank you for your interest in Hanguk Kitchen's product.
    We sincerely apologise that we do not have 500gm Radish Kimchi at the moment.
    We look forward to your support and patronage.
    Have a nice day.

Lotte Chilsung Cider 250ml Bundle of 3 Cans
Lotte Chilsung Cider 250ml Bundle of 3 Cans
Item Q&A
  • Question : Your title says a bundle of 3 cans..May 07, 2018

    Your title says a bundle of 3 cans but I only received 1 can

    Answer : [Re] Your title says a bundle of 3 cans..

    Thank you for your purchase of Hanguk Kitchen products.
    We sincerely apologise to you for our oversight, our packer has mistaken 1 bundle of 3 cans of Cider as 1 can.
    Kindly allow us to deliver to you again the other 2 cans to make this deal right.
    Our office will contact you shortly to check when is the convenient time and date for you.
    We hope that you will enjoy our products and we look forward to your continued support and patronage.
    Have a nice day.

Korean Fermented Kimchi (Cut) 500G
Korean Fermented Kimchi (Cut) 500G
Item Q&A
  • Question : Do I keep chilled or frozen?May 07, 2018

    The kimchi is to be stored in the fridge or freezer?

    Answer : [Re] Do I keep chilled or frozen?

    Thank you for your purchase of Hanguk Kitchen products.
    Our kimchi can be normally stored in the fridge, it need not be stored in the freezer.
    From our experiences, thawed kimchi after being kept frozen has a different texture and more sour taste. Therefore it depends on your taste and preferences.
    We sincerely hope that you will enjoy our food products and we look forward to your continued support and patronage.
    Have a nice day.