Q&A board

Q & A Lists
Item Question & Answer
[RLOK] TOWEL Sports/Camping/Beach Towel/sports towel/Easily portable/Quick drying/SBA17_044
[RLOK] TOWEL Sports/Camping/Beach Towel/sports towel/Easily portable/Quick drying/SBA17_044
Item Q&A
  • Question : Inquiry related delivery from jen****Dec 02, 2018

    Hi, how many days estimated for delivery?

    Answer : [Re] Inquiry related delivery from jen****

    Dear customer,

    We usually send out the item in 1-2 working days and the delivery takes 1-3 working days.
    Thank you very much.

    Question : [Re] Inquiry related delivery from jen****

    Ooh thks! so you have available stock now? Cos I will need it next week

[eeden]★2016 B5 Monthly Planner★ 2016 Diary / personal / scheduler / planner / ten thousand years / date type / non date/SBA_065
[eeden]★2016 B5 Monthly Planner★ 2016 Diary / personal / scheduler / planner / ten thousand years / date type / non date/SBA_065
Item Q&A
  • Question : Inquiry for the item from ger****Nov 29, 2018

  • Question : Order not receivedJul 13, 2016

    Hi,

    I've order a 2016 planner from you on 6 July 2016, and i have yet to received my order. The status is still shipping scheduled since 9 July 2016. Can you help me to double check on the status again, thank you.

    My cart number is : 103718353

    Answer : [Re] Order not received

    hi! please kindly check your order tracking number
    Thanks a lot!

  • Question : Shipping dateJul 11, 2016

    Hi, I made an order on 5 July, almost a week ago, and it still has not been shipped? Please understand it's a planner for this year, so any delay makes it one day less effective. Please send it out ASAP. Thank you.

    Answer : [Re] Shipping date

    hi! sorry but your item was canceld because of stock issue
    Thanks

[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
Item Q&A
  • Question : Inquiry for the item from Shi****Nov 21, 2018

    Hi can check is it able to clean bird shit? Thanks

    Answer : [Re] Inquiry for the item from Shi****

    Dear customer,

    The power clean might help but we cannot assure as it is not tested.
    Thank you.

  • Question : Collection at 7 ElevenNov 06, 2018

    Hi,

    How to do self collection at 7 Eleven when there is no option to chose. Pls advise.

    Thank you.

    Regards
    Celine

    Answer : [Re] Collection at 7 Eleven

    Dear customer,

    It cannot be collected at 7 Eleven.
    Thank you.

  • Question : Pricing and collectionOct 14, 2018

    For the Mildew Gel to remove Mold. Can I know where is the pick up and how much will it be?

    Answer : [Re] Pricing and collection

    Dear customer,

    The price is written on the page and it is to be collected at our offline shop. I'm Startice at Big Box level 2, Jurong East.
    Thank you very much.

  • Question : Inquiry for the item from cat****Oct 12, 2018

    Mould removal ( mildew gel )

    1)How many ml per tube ?
    2) how long before washing the gel off?

    Answer : [Re] Inquiry for the item from cat****

    Dear customer,

    It is 120g and it has to be left for 2-3 hours before washing off.
    Thank you very much.

  • Question : Inquiry for the item from car****Sep 26, 2018

    Please advise if your product is in gel or watery form.

    Answer : [Re] Inquiry for the item from car****

    Dear customer,

    It has to be in gel type.
    Thank you.

+View all Notice, FAQ, Q&A >>
★PUREPLUS★ SWEDEN LIQUID / EGG-PACK / BUBBLE / CLEANSER / SBA17_062
★PUREPLUS★ SWEDEN LIQUID / EGG-PACK / BUBBLE / CLEANSER / SBA17_062
Item Q&A
  • Question : Inquiry from 233****Nov 19, 2018

    order on oct 24 till now nvr receive product yet keep asking me to confirm delivery.......so when i going receive the products.........

    Answer : [Re] Inquiry from 233****

    Dear customer,

    Your parcel has been delivered with the tracking number of SGSG13372454.
    Please inquire Qxpress for more help.
    Thank you very much.

  • Question : why still shipping requested?Nov 09, 2018

[rarita]❤Jeju8 Aqua marine Soothing Gel 350g❤red sea cumber 99%/Refreshing/Cooling/Jeju/SBA17_049
[rarita]❤Jeju8 Aqua marine Soothing Gel 350g❤red sea cumber 99%/Refreshing/Cooling/Jeju/SBA17_049
Item Q&A
  • Question : Is it suitable for Oily skin type faceOct 23, 2018

    Hi,

    Can I check is the product suitable for oily skin user? Will it clot up face pores?

    Answer : [Re] Is it suitable for Oily skin type face

    It suitable for dry or sensitive face
    It not clot up face pore

    Thank you

  • Question : Inquiry for the item from ell****Sep 11, 2018

    Hi, any different of Aqua marine soothing gel and Aloe Vera?

    Answer : [Re] Inquiry for the item from ell****

    Dear customer,

    The ingredients are different but soothing and moisturizing effects are similar.
    Thank you very much.

  • Question : expire dateJun 23, 2018

    when is expire date for product?

    Answer : [Re] expire date

    Dear customer,

    This product expires in 1-2 years.
    Thank you very much.

    Question : [Re] expire date

    thanks!

    Answer : [Re] expire date

    Thank you.

  • Question : Inquiry for the item from sur****May 06, 2018

    Can we use it on our head scalp to promote hair growth?

    Answer : [Re] Inquiry for the item from sur****

    Dear customer,

    This product is to soothe the skin and it has no effect on hair growth.
    Thank you very much.

  • Question : Inquiry for the item from so-****Oct 25, 2017

    Is there any alcohol content in the gel? I allergic to alcohol.

    Answer : [Re] Inquiry for the item from so-****

    Dear customer,

    The ingredients of this item are sea cucumber extract, geranium maculatum oil, eriocephalus punctulatus oil, spearmint leaf oil, rose flower oil, lavender oil, bergamot fruit oil, olive fruit oil, camellia japonica seed oil, opuntia coccinellifera, citrus unshu pericarp extract, trichosanthes kirilowii fruit extract, brassica napus extract, houttuynia cordara extract, aloe barbadensis leaf extract, hydrooxyacetophenone, carbomer, PED-60 hydrogenated castor oil, sodium hydroxide, and disodium EDTA.
    Thank you.

[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
Item Q&A
  • Question : Inquiry from dar****Oct 22, 2018

    Hi there, realise that option 3 is blanked out, is that option still available? Tks

    Answer : [Re] Inquiry from dar****

    I didnt notice Thank you for inform me
    I just open our stock for this option

    Thank you

  • Question : Inquiry for the item from che****Aug 06, 2018

    Expiry date for the aloe soothing mist. Please advice.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    It is until Jan 2021.
    Thank you very much.

  • Question : Brand of the product?Jul 19, 2018

    May I know what is the brand of the product? Thanks!

    Answer : [Re] Brand of the product?

    Dear customer,

    The name of the brand is Neclar.
    Thank you very much.

  • Question : Soothing Mist can be use in Face?Jul 05, 2018

    Can the Soothing Mist be used Hair?

    Answer : [Re] Soothing Mist can be use in Face?

    Dear customer,

    Yes, it can be used for hair.
    Thank you.

  • Question : Change of delivery addressApr 25, 2018

    My cart no 118381608. I just placed order for many items. Pls deliver my order to blk 17 hougang ave 3 #09-139 spore 530017. Thank you.

    Answer : [Re] Change of delivery address

    Dear customer,

    Your address is edited as requested.
    Thank you very much,

+View all Notice, FAQ, Q&A >>
★Aloe Vera Soothing★Soothing Gel/Mist/Jellypack/Aloevera/Soothing/Refresh/Aloe99%/Aloegel/SBA17_020
★Aloe Vera Soothing★Soothing Gel/Mist/Jellypack/Aloevera/Soothing/Refresh/Aloe99%/Aloegel/SBA17_020
Item Q&A
  • Question : Inquiry for the item from pen****Sep 10, 2018

    When will the mist be restocking?

    Answer : [Re] Inquiry for the item from pen****

    Dear customer,

    We are sorry that we are not sure about the restock for this item.
    Please keep watching us.
    Thank you very much.

  • Question : IngredientsJan 23, 2018

    Can you show me the ingredients label in English for the 99% aloe vera gel? Thanks!

    Answer : [Re] Ingredients

    Dear customer,

    The ingredients of the 99% Aloe Vera Gel is following:
    Aloe Barbadensis Leaf Water, Water, Glycerin, Alcohol, Propylene Glycol, Carbomer, Triethanolamine, PEG-60 Hydrogenated Castor Oil, Chlorphenesin, Hydroxyethylcellulose, Phenoxyethanol, Fragrance, Aloe Barbadensis Leaf Extract, Camellia Sinensis Leaf Extract, Opuntia Humifusa Extract, Disodium EDTA, Aloe Barbadensis Leaf Powder
    Thank you very much.

  • Question : Inquiry for the item from sha****Oct 05, 2017

[CERACOS]★Marine ShampooCoditioner★Healthy scalp/Shiny hair/Care system/Sea cucumber/SBA17_069
[CERACOS]★Marine ShampooCoditioner★Healthy scalp/Shiny hair/Care system/Sea cucumber/SBA17_069
Item Q&A
  • Question : Inquiry for the item from qia****Aug 08, 2018

    Can I know the expiry date of the shampoo & conditioner?

    Answer : [Re] Inquiry for the item from qia****

    Dear customer,

    This product expires in 1-2 years.
    Thank you very much.

[rarita]❤Seahorse Antioxidant Hydrogel / Hydro-Lipid Facial Mask❤Horse oil/Jeju/SBA17_049
[rarita]❤Seahorse Antioxidant Hydrogel / Hydro-Lipid Facial Mask❤Horse oil/Jeju/SBA17_049
Item Q&A
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
Item Q&A
  • Question : Inquiry for the item from Sha****Apr 14, 2018

  • Question : Inquiry for the item from ang****Dec 06, 2017

  • Question : Inquiry for the item from ang****Dec 06, 2017

  • Question : Inquiry related delivery from Agn****Nov 09, 2017

    Item still not recvd. Ordered on 18 oct and now it is 9 nov 2017.

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    Your item is checked to be received on 3 November.
    Please check your address and any person who might have received instead of you.
    Thank you.

    Question : [Re] Inquiry related delivery from Agn****

    Nobody receive the item on 3Nov. Address is correct. Can see the acknowledgement receipt? Did sender send to wrong address?

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    I will send you the products again.
    Thank you.

  • Question : Inquiry related delivery from Agn****Nov 09, 2017

    Item still not recvd. Ordered on 18 oct and now it is 9 nov 2017.

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    Your item is checked to be received on 3 November.
    Please check your address and any person who might have received instead of you.
    Thank you.

+View all Notice, FAQ, Q&A >>
[RLOK] Aqua skin shoes/Link/water sport shoes/barefoot/swim/outdoor/indoor/fitness/Walking/SBA17_044
[RLOK] Aqua skin shoes/Link/water sport shoes/barefoot/swim/outdoor/indoor/fitness/Walking/SBA17_044
Item Q&A