Q&A board

Q & A Lists
Item Question & Answer
[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
Item Q&A
  • Question : order#266303785Aug 13, 2018

    Hi, I just opened this and it is watery and don't work at all. Please refund me or send the real gel that works. For your information, I have bought before and know how to use correctly.

    Answer : [Re] order#266303785

    Dear customer,

    We are very sorry for the inconvenience caused.
    Please try again after shaking it until it becomes more gel-like.
    If it does not work, please provide us a visual reference to submit to manufacturer.
    Thank you very much.

    Question : [Re] order#266303785

    Hi, attached the video evidence. I shook the tube for around 2 minutes but it is still watery.

    Answer : [Re] order#266303785

    Dear customer,

    We apologise for the inconvenience caused.
    Please tell us if you would like it to be refunded or exchanged.
    Thank you very much.

    Question : [Re] order#266303785

    Thanks for quick reply. May I know how to go about doing an exchange? If it involves shipping back the gel to you, then I would prefer refund. Thank you.

    Answer : [Re] order#266303785

    Dear customer,

    Please provide you order number and number for faulty items for us to process.
    Thank you very much.

    Question : [Re] order#266303785

    order#266303785. Are you processing a refund?

    Answer : [Re] order#266303785

    Dear customer,

    Please confirm us if both bottles are opened and watery.
    We can do either exchange or refund, as you want.
    Thank you very much.

    Question : [Re] order#266303785

    do you want me to open the second one? when you say exchange, do you mean you will deliver the new tubes and I just have to hand over the faulty tubes to your delivery guy? Please confirm on this so that I can make a decision. Thank you.

    Answer : [Re] order#266303785

    Dear customer,

    In case of exchange, youi have to sent it to our office by yourself.
    Thank you.

    Question : [Re] order#266303785

    in that case, I would like a refund. Please process refund and let me know when it is done so that I can track it. Thank you.

    Answer : [Re] order#266303785

    Dear customer,

    Please tell us the exact number of defected item first for us to proceed to refund.
    Thank you very much.

    Question : [Re] order#266303785

    Hi, both tubes are watery. So please process refund for both tubes.

    Answer : [Re] order#266303785

    Dear customer,

    The refund is requested to Qoo10 and it will be processed soon.
    Thank you very much.

  • Question : Silicon Mold removalAug 19, 2018

    Hi seller, for the miracle dew gel, besides removing the silicon mold, will it remove the entire silicon seal?

    Answer : [Re] Silicon Mold removal

    Dear customer,

    It cannot remove silicon itself.
    Thank you very much.

  • Question : Inquiry for the item from lsy****Aug 19, 2018

  • Question : Defective itemsAug 18, 2018

    While reading ur “Q&A”, I realized someone else was having the same issue as me.

    This item is supposed to be gel, but the one I received is in liquid form! This is not my first purchase. The last time I bought, it was gel form and it works pretty well, so I’m very sure the items I received this time is not right.

    I wanted to cancel my items and see if I could get refund but Qoo10 stated that I’d have to go to the post office and bare the mail charges, I didn’t expect this kind of “after-sale service”

    I keep having error uploading the video.. I suggest you go to the review to see it.

    Answer : [Re] Defective items

    Dear customer,

    We are very sorry for the inconvenience caused.
    Please provide us the video to submit it to manufacturer and tell us the number of the defected gel.
    Thank you very much.

  • Question : Will U replenish mildew gel?Aug 12, 2018

    Hi Seller,

    Will you replenish the mildew Gel? Please advise when? Thanks

    Answer : [Re] Will U replenish mildew gel?

    Dear customer,

    The mildew gel will be replenished soon.
    Please keep watching us.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
[CERACOS]★Marine ShampooCoditioner★Healthy scalp/Shiny hair/Care system/Sea cucumber/SBA17_069
[CERACOS]★Marine ShampooCoditioner★Healthy scalp/Shiny hair/Care system/Sea cucumber/SBA17_069
Item Q&A
  • Question : Inquiry for the item from qia****Aug 08, 2018

    Can I know the expiry date of the shampoo & conditioner?

    Answer : [Re] Inquiry for the item from qia****

    Dear customer,

    This product expires in 1-2 years.
    Thank you very much.

[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
Item Q&A
  • Question : Inquiry for the item from che****Aug 06, 2018

    Expiry date for the aloe soothing mist. Please advice.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    It is until Jan 2021.
    Thank you very much.

  • Question : Brand of the product?Jul 19, 2018

    May I know what is the brand of the product? Thanks!

    Answer : [Re] Brand of the product?

    Dear customer,

    The name of the brand is Neclar.
    Thank you very much.

  • Question : Soothing Mist can be use in Face?Jul 05, 2018

    Can the Soothing Mist be used Hair?

    Answer : [Re] Soothing Mist can be use in Face?

    Dear customer,

    Yes, it can be used for hair.
    Thank you.

  • Question : Change of delivery addressApr 25, 2018

    My cart no 118381608. I just placed order for many items. Pls deliver my order to blk 17 hougang ave 3 #09-139 spore 530017. Thank you.

    Answer : [Re] Change of delivery address

    Dear customer,

    Your address is edited as requested.
    Thank you very much,

  • Question : Inquiry for the item from hch****Apr 21, 2018

+View all Notice, FAQ, Q&A >>
[BlueGold] ★TexDry/280ml/Water Repellent Spray/Waterproofing coating/SBA17_012
[BlueGold] ★TexDry/280ml/Water Repellent Spray/Waterproofing coating/SBA17_012
Item Q&A
  • Question : Inquiry related delivery from juz****Jul 25, 2018

    Hi, my order number is 267887611. Can u pls send item out ASAP as I’d like to use it for my boots before my overseas trip? Thank you. Appreciate it.

    Answer : [Re] Inquiry related delivery from juz****

    Dear customer,

    We are very sorry for the delay.
    Your parcel has been sent out on 24 July.
    We apologise for the inconvenience caused.

  • Question : Delivery StatusJul 25, 2018

    Order no 267491801
    Ordered on 19th Jul but the item have not been sent out.

    Answer : [Re] Delivery Status

    Dear customer,

    We are very sorry for the delay.
    Your parcel has been sent out on 24 July.
    We apologise for the inconvenience caused.

  • Question : Inquiry for the item from won****May 29, 2018

    Can this be use on mattress and pillows? How many would I need for queen size mattress and how long will the waterproofing last?

    Answer : [Re] Inquiry for the item from won****

    Dear customer,

    This product can also be used on bedding but we are sorry that we are not sure how much it is needed.
    It lasts for 4-12months depends on the usage and is more effective when sprayed evenly and dried with heat.
    Thank you very much.

  • Question : Delivery timeNov 15, 2017

    Hi, how fast is the delivery time? If I order on Saturday afternoon, can I get it by Wednesday?

    Answer : [Re] Delivery time

    Dear customer,

    The delivery duration can be differd by the option you choose.
    Qxpress usually takes 2-4 working days.
    Thank you.

★THEHAKI★SANDWICH CLOCK/WALL CLOCK/Retro/Leather/EVA/6types/SBA17_002
★THEHAKI★SANDWICH CLOCK/WALL CLOCK/Retro/Leather/EVA/6types/SBA17_002
Item Q&A
  • Question : Inquiry for the item from mel****Jul 16, 2018

    Hi. Will it cause any damage when I remove the hook from the wall?

    Answer : [Re] Inquiry for the item from mel****

    Dear customer,

    As the hook is to be sticked on the wall, it would not cause the damage if it is taken off with care.
    Thank you very much.

    Question : [Re] Inquiry for the item from mel****

    Ok. Thank you!

    Answer : [Re] Inquiry for the item from mel****

    Thank you.

  • Question : Please ensure delivery after 5pm and call 82338135, thanksJul 04, 2018

    Please ensure delivery after 5pm and call 82338135, nobody is at home before 5pm.. thanks.

    Answer : [Re] Please ensure delivery after 5pm and call 82338135, thanks

    Dear customer,

    We are sorry that the delivery is being delayed.
    We will make sure that it will be sent out as soon as possible.
    Also, for delivery time, please contact Qxpress for more help.
    Thank you very much.

  • Question : 280mm KhakiJun 04, 2018

  • Question : Inquiry for the item from agn****Apr 23, 2018

    May i know can use a damp cloth to clean the clock for both types??

    Answer : [Re] Inquiry for the item from agn****

    Dear customer,

    For both type, you can wipe it with wet cloth(not damp) and dry it with dried cloth.
    But as paper is used for number type, please be careful.
    Thank you very much.

    Question : [Re] Inquiry for the item from agn****

    Noted. Thks..

    Answer : [Re] Inquiry for the item from agn****

    Thank you.

  • Question : Inquiry for the item from lar****Feb 12, 2018

    Hi this clock doesn't have glass panel right?

    Answer : [Re] Inquiry for the item from lar****

    Dear customer,

    Yes, this clock does not have glass panel.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
[rarita]❤Jeju8 Aqua marine Soothing Gel 350g❤red sea cumber 99%/Refreshing/Cooling/Jeju/SBA17_049
[rarita]❤Jeju8 Aqua marine Soothing Gel 350g❤red sea cumber 99%/Refreshing/Cooling/Jeju/SBA17_049
Item Q&A
  • Question : expire dateJun 23, 2018

    when is expire date for product?

    Answer : [Re] expire date

    Dear customer,

    This product expires in 1-2 years.
    Thank you very much.

    Question : [Re] expire date

    thanks!

    Answer : [Re] expire date

    Thank you.

  • Question : Inquiry for the item from sur****May 06, 2018

    Can we use it on our head scalp to promote hair growth?

    Answer : [Re] Inquiry for the item from sur****

    Dear customer,

    This product is to soothe the skin and it has no effect on hair growth.
    Thank you very much.

  • Question : Inquiry for the item from so-****Oct 25, 2017

    Is there any alcohol content in the gel? I allergic to alcohol.

    Answer : [Re] Inquiry for the item from so-****

    Dear customer,

    The ingredients of this item are sea cucumber extract, geranium maculatum oil, eriocephalus punctulatus oil, spearmint leaf oil, rose flower oil, lavender oil, bergamot fruit oil, olive fruit oil, camellia japonica seed oil, opuntia coccinellifera, citrus unshu pericarp extract, trichosanthes kirilowii fruit extract, brassica napus extract, houttuynia cordara extract, aloe barbadensis leaf extract, hydrooxyacetophenone, carbomer, PED-60 hydrogenated castor oil, sodium hydroxide, and disodium EDTA.
    Thank you.

[rarita]❤Seahorse Antioxidant Hydrogel / Hydro-Lipid Facial Mask❤Horse oil/Jeju/SBA17_049
[rarita]❤Seahorse Antioxidant Hydrogel / Hydro-Lipid Facial Mask❤Horse oil/Jeju/SBA17_049
Item Q&A
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
Item Q&A
  • Question : Inquiry for the item from Sha****Apr 14, 2018

  • Question : Inquiry for the item from ang****Dec 06, 2017

  • Question : Inquiry for the item from ang****Dec 06, 2017

  • Question : Inquiry related delivery from Agn****Nov 09, 2017

    Item still not recvd. Ordered on 18 oct and now it is 9 nov 2017.

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    Your item is checked to be received on 3 November.
    Please check your address and any person who might have received instead of you.
    Thank you.

    Question : [Re] Inquiry related delivery from Agn****

    Nobody receive the item on 3Nov. Address is correct. Can see the acknowledgement receipt? Did sender send to wrong address?

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    I will send you the products again.
    Thank you.

  • Question : Inquiry related delivery from Agn****Nov 09, 2017

    Item still not recvd. Ordered on 18 oct and now it is 9 nov 2017.

    Answer : [Re] Inquiry related delivery from Agn****

    Dear customer,

    Your item is checked to be received on 3 November.
    Please check your address and any person who might have received instead of you.
    Thank you.

+View all Notice, FAQ, Q&A >>
[RLOK] Aqua skin shoes/Link/water sport shoes/barefoot/swim/outdoor/indoor/fitness/Walking/SBA17_044
[RLOK] Aqua skin shoes/Link/water sport shoes/barefoot/swim/outdoor/indoor/fitness/Walking/SBA17_044
Item Q&A
★THEHAKI★Sandwich Smart Storage Board/Set/EVA/Choice two color/290/135/SBA17_002
★THEHAKI★Sandwich Smart Storage Board/Set/EVA/Choice two color/290/135/SBA17_002
Item Q&A
  • Question : surfacesFeb 06, 2018

    hi seller, can this board be used on laminate surface?

    Answer : [Re] surfaces

    Dear customer,

    This product is not recommende to be used on the uneven surfaces only.
    Also, please leave the storage board attached on the wall for 2-3 days before using it,
    Thank you very much.

★Aloe Vera Soothing★Soothing Gel/Mist/Jellypack/Aloevera/Soothing/Refresh/Aloe99%/Aloegel/SBA17_020
★Aloe Vera Soothing★Soothing Gel/Mist/Jellypack/Aloevera/Soothing/Refresh/Aloe99%/Aloegel/SBA17_020
Item Q&A
  • Question : IngredientsJan 23, 2018

    Can you show me the ingredients label in English for the 99% aloe vera gel? Thanks!

    Answer : [Re] Ingredients

    Dear customer,

    The ingredients of the 99% Aloe Vera Gel is following:
    Aloe Barbadensis Leaf Water, Water, Glycerin, Alcohol, Propylene Glycol, Carbomer, Triethanolamine, PEG-60 Hydrogenated Castor Oil, Chlorphenesin, Hydroxyethylcellulose, Phenoxyethanol, Fragrance, Aloe Barbadensis Leaf Extract, Camellia Sinensis Leaf Extract, Opuntia Humifusa Extract, Disodium EDTA, Aloe Barbadensis Leaf Powder
    Thank you very much.

  • Question : Inquiry for the item from sha****Oct 05, 2017