Q&A board

Q & A Lists
Item Question & Answer
[SUPREME x HOWRU] 남여공용 Supreme 긴팔 티셔츠 / 22 STYLES / 스웨트 셔츠 / 겨울 / 여행
[SUPREME x HOWRU] 남여공용 Supreme 긴팔 티셔츠 / 22 STYLES / 스웨트 셔츠 / 겨울 / 여행
Item Q&A
  • Question : Inquiry for the item from ryo****Oct 14, 2019

    what size should i get if i am 173cm tall and about 66 to 68KG?

    Answer : [Re] Inquiry for the item from ryo****

    Hello buyer
    It is difficult to recommend because different people have different forms.
    Please refer to the size chart and purchase
    It is a note over fit product.
    Made larger than normal size.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from ryo****

    ok.. anyway i alrdy made an order. This is my cart no. kindly sent it out soon.thanks!

  • Question : Inquiry for the item from Gra****Oct 09, 2019

    Is this material suits Summer weather?

    Answer : [Re] Inquiry for the item from Gra****

    Hello buyer
    This item is used for spring and autumn in Korea.
    It can be hot in summer.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from lee****Oct 08, 2019

    Hi, is it authentic under supreme brand?

    Answer : [Re] Inquiry for the item from lee****

    Hello buyer
    This product is not related to international famous brands.
    Trademarks are registered and sold in Korea.
    This item is produced and distributed in Korea.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from foo****Oct 03, 2019

[HowRU] ★ Korea Women T-Shirt ★ Korean Style / Woman Fashion tshirt / Made in Korea / High Quality Shirt / Summer Girls Top / Chirstmas
[HowRU] ★ Korea Women T-Shirt ★ Korean Style / Woman Fashion tshirt / Made in Korea / High Quality Shirt / Summer Girls Top / Chirstmas
Item Q&A
  • Question : Inquiry for the item from 245****Sep 24, 2019

    hi, is IBN-T available now?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    This item is closed for season.
    We are preparing a new product.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    any silmilar design?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are preparing other products.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    where can i get the IBN-T SHIRT AT OTHER PLACES.THANKS

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    I do not sell it elsewhere.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    able to get two pcs for me if possible?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    The item is closed for sale at the end of the season.
    Thank you.
    Have a nice day

[HowRU] ★ Kids Blankets 13 Styles★ Baby Blanket / Kid Fashion / lap blanket / nap blankets / Children goods / Made in Korea / Chirstmas
[HowRU] ★ Kids Blankets 13 Styles★ Baby Blanket / Kid Fashion / lap blanket / nap blankets / Children goods / Made in Korea / Chirstmas
Item Q&A
  • Question : Inquiry for the item from cat****Sep 25, 2019

    Hi when will the car and bus be restock

    Answer : [Re] Inquiry for the item from cat****

    Hello buyer
    The type is not yet in stock.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from kel****Oct 11, 2018

    Hi, Is is suitable for children 7-8 years old at 140cm?

    Answer : [Re] Inquiry for the item from kel****

    Hello buyer
    It is difficult to recommend because each child has different body shape.
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from rya****Apr 10, 2017

    Will you have B14 restock?

    Answer : [Re] Inquiry for the item from rya****

    Hello buyer
    You will have to wait for the item to be in stock for a long time.
    Thank you.Hello buyer
    You will have to wait for the item to be in stock for a long time.
    Thank you.
    Have a nice day
    Have a nice day

  • Question : [About Item] Related InquiriesFeb 05, 2017

    Hi, may I know what material is it at the underside of the blanket? Is it mink? Thank you..

    Answer : [Re] [About Item] Related Inquiries

    Hello buyer
    The material of the product is 100% cotton + microfiber.
    Please refer to product description.
    Thank you.
    Have a nice day

  • Question : BL14 CrownAug 10, 2016

    Hi Seller,

    Do you still have BL14 Crown?

    Thanks

    Answer : [Re] BL14 Crown

    Hi Buyer,
    Yes.
    Have a nice day.

[HOWRU X PLAYMALL] Fall Kids Leggings 19 Styles Korea  Japan Kids Fashion ★ Boy/Girl/Baby Leggings
[HOWRU X PLAYMALL] Fall Kids Leggings 19 Styles Korea Japan Kids Fashion ★ Boy/Girl/Baby Leggings
Item Q&A
  • Question : Inquiry for the item from 236****Sep 17, 2019

    Hi!

    Would like to check if Size 13 is the biggest size that is available for sale? Are there bigger sizes like Size 17 for 8 years old? Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Hello buyer
    Please refer to the size list of the product
    Sizes larger than 13 are also on sale.
    Please refer to the detail page
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 236****

    Hi! I saw the list but when I try to select the items to buy, the biggest size available was shown as size 13. Bigger sizes are not in the drop down list for selection.

    Answer : [Re] Inquiry for the item from 236****

    Hello buyer
    We are very sorry for the inconvenience.
    The size is different for each type.
    Please check the size of the type on your purchase.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from sia****Mar 26, 2019

    Hihi, if I order today. Can u ship the item as soon? I need it by next Tues. Thank u

    Answer : [Re] Inquiry for the item from sia****

    Hello buyer
    If you buy today, will be shipped tomorrow.
    There are regional differences.
    However, it usually takes 3 ~ 5 days after shipment.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from 238****Dec 06, 2018

    Dear Seller, i would like to check what is the difference between Type-001 and Type-002.
    1. Which is warmer?
    2. Which is thicker?
    3. It is suitable for what temperature?
    Thanks

    Answer : [Re] Inquiry for the item from 238****

    Hello buyer
    The difference in fabric.
    It is difficult to recommend because there are many differences between people.
    Personally I think type 001 is warm.
    This item is Korean winter clothing.
    Winter in Korea is -1 to -10 degrees.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from bre****Oct 13, 2018

    I have a 3.5yrs Old boy, what size would I need to purchase for a pair of grey leggings?

    Answer : [Re] Inquiry for the item from bre****

    Hello buyer
    It is difficult to recommend because each child has different body shape.
    1. Measure the actual size of your child
    2. Please see size chart
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from sta****May 04, 2018

    Soory seller, i couldn’t found the size chart. Please help

    Answer : [Re] Inquiry for the item from sta****

    Hello buyer
    We apologize for any inconvenience.
    Click the product you want to buy and the detail page will appear.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[Supreme] 2 for Free shipping★ 41 Type UNISEX Short Sleeves T-shirts n Shorts
[Supreme] 2 for Free shipping★ 41 Type UNISEX Short Sleeves T-shirts n Shorts
Item Q&A
  • Question : Inquiry related delivery from wei****Sep 09, 2019

    Hi, I have not received the item and you have not indicate the tracking id so I am unable to check its location. Please let me know where is the item now.

    Answer : [Re] Inquiry related delivery from wei****

    Hello buyer
    We are very sorry for the inconvenience.
    We believe that the item was lost in transit.
    Can I help you with the refund?
    Please respond
    Thank you.
    Have a nice day

    Question : [Re] Inquiry related delivery from wei****

    Yes please proceed thank you.

    Answer : [Re] Inquiry related delivery from wei****

    Hello buyer
    I'll help you process your refund.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from kar****Jul 12, 2019

    Made in Korea or China ?

    Answer : [Re] Inquiry for the item from kar****

    Hello buyer
    Types 01 and 17 are China OEM production.
    The remaining types are produced in Korea.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from shi****Jun 22, 2019

    is it authentic?

    Answer : [Re] Inquiry for the item from shi****

    Hello buyer
    This product has nothing to do with famous foreign brands.
    This product is produced and distributed by Korean trademark owner.
    Production distribution in Korea.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from wil****Nov 10, 2018

  • Question : Inquiry for the item from scw****Oct 26, 2018

    Is it genuine?

    Answer : [Re] Inquiry for the item from scw****

    Hello buyer
    This product
    It has nothing to do with famous brands.
    SUPREME is a registered trademark in Korea.
    This product is produced and distributed in Korea.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[BUBILIAN] [Special Price] 4 Styles Backpack Collection / Korea Street Brand
[BUBILIAN] [Special Price] 4 Styles Backpack Collection / Korea Street Brand
Item Q&A
  • Question : Inquiry related delivery from tse****Jul 31, 2019

    Hi.. May I know how long delivery takes? Thanks!

    Answer : [Re] Inquiry related delivery from tse****

    Hello buyer
    It takes 1 ~ 2 days to arrive at the terminal.
    There are regional differences.
    However, it usually takes 3 ~ 5 days after shipment.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from hay****Jun 02, 2017

    Hi sir, how do we purchase the keyholder and/or bagman?
    Thank you

    Answer : [Re] Inquiry for the item from hay****

    Hello buyer
    We apologize for any inconvenience.
    Option selection was missing.
    It has been modified.
    You can choose from options.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Che****May 26, 2017

    Hi, for the basic back pack, what is the material?

    Answer : [Re] Inquiry for the item from Che****

    Hello buyer
    The basic backpack is 100% polyester.
    Please refer to the detail page.
    Thank you.
    Have a nice day

J.KEEN 블랙 핑크 (Irene) BTS 지압 슬리퍼 / 100 % 천연 옥으로 만든 지압 슬리퍼
J.KEEN 블랙 핑크 (Irene) BTS 지압 슬리퍼 / 100 % 천연 옥으로 만든 지압 슬리퍼
Item Q&A
  • Question : Inquiry for the item from dor****Jun 24, 2019

    Hi Seller,

    Can it be used as house slipper to wear whole day?

    Answer : [Re] Inquiry for the item from dor****

    Hello buyer
    It is difficult to recommend because people feel differently.
    There are many people who use it all day.
    Thank you.
    Have a nice day

[GFLAT] Refind Sling Bag / 4 Colors / GF_BP1703-18 / Korea Best Selling Item
[GFLAT] Refind Sling Bag / 4 Colors / GF_BP1703-18 / Korea Best Selling Item
Item Q&A
[HOWRU] ★ Korea Unisex Hoodies ★ Autumn / Winter Korea Best Selling / Skyblue
[HOWRU] ★ Korea Unisex Hoodies ★ Autumn / Winter Korea Best Selling / Skyblue
Item Q&A
  • Question : Inquiry from Usw****Jun 03, 2019

    Hello seller still have stock ?

    Answer : [Re] Inquiry from Usw****

    Hello buyer
    Only Mustard, Green, Pink, and Beige colors are available.
    Thank you.
    Have a nice day

[HOWRU] Organizer Planner Collection / DIY Planner / Refillable
[HOWRU] Organizer Planner Collection / DIY Planner / Refillable
Item Q&A
  • Question : Inquiry for the item from vic****May 15, 2019

    Dear seller

    Is this still in stock?

    Answer : [Re] Inquiry for the item from vic****

    Hello buyer
    This item is on sale.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vic****

    Dear seller

    Thanks n will place order soon. Thank you

    Brenda

    Answer : [Re] Inquiry for the item from vic****

    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vic****

    Dear seller

    I just order under order number 29641753. Thank you

    Answer : [Re] Inquiry for the item from vic****

    Hello buyer
    Thank you very much for your order.
    We will try to ship as soon as possible.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from can****Nov 29, 2017

    Hi
    Please advise what is included in the original package so that we know what to order for the additional items.

    And is there any space for 'additional item' to be click inside the cover.

    Also the size of individuals booklets.

    Thanks

    Answer : [Re] Inquiry for the item from can****

    Hi,
    Please scroll down a little bit more and you can click the each item.
    It show the details for each item including Basic configuration. Additional items are same as you can see details for click. there is size info.

    Pls let us know if you have a more question.

    Thanks.

[HOWRU] ★ Casual Winter Jacket ★ JK540W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
[HOWRU] ★ Casual Winter Jacket ★ JK540W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
Item Q&A
  • Question : Inquiry for the item from ari****May 09, 2019

    Hi, still have stocks in size s for black?

    Thanks

    Answer : [Re] Inquiry for the item from ari****

    Hello buyer
    The black color of the item is on sale.
    Please make a purchase
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from won****Apr 20, 2018

    Please advise whether the jacket is suitable for winter in Norway with temperature - 4 degree centigrade. Thank you.

    Answer : [Re] Inquiry for the item from won****

    Hello buyer
    It is difficult to recommend because it is wrong to feel for each person.
    This product is outerwear that is worn in autumn and winter in Korea.
    Thank you.
    Have a nice day

[HOWRU] ★ Innuit Parka ★ JK950W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
[HOWRU] ★ Innuit Parka ★ JK950W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
Item Q&A
  • Question : Inquiry for the item from Klo****Mar 31, 2019

    Hi is this winter parka suitable for temperature between -15 to -30 degree Celsius ?

    Answer : [Re] Inquiry for the item from Klo****

    Hello buyer
    This product is a parka worn in winter in Korea.
    Winter in Korea is minus 0 degree ~ 13 degree.
    Please purchase by reference
    We recommend purchasing clothes at minus 15 degrees ~ 30 in specialty stores.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ste****Mar 23, 2019

    is this man jacket? is it water/wind proof ?I am 170cm weight 68kg, what size you recommend?

    Answer : [Re] Inquiry for the item from ste****

    Hello buyer
    This product is a winter parka in Korea.
    Clothes to wear in cold winter.
    It is an outdoor item.
    It is difficult to recommend because body shape is different for each person.
    Please refer to size chart
    The actual size is measured
    Please purchase by referring to the size chart
    Thank you.
    Have a nice day

[RETNO X HOWRU] 💙Disney Authentic💙 Made in Korea Premium T-shirt + Long T-shirt
[RETNO X HOWRU] 💙Disney Authentic💙 Made in Korea Premium T-shirt + Long T-shirt
Item Q&A
  • Question : Inquiry for the item from Lou****Mar 12, 2019

  • Question : Inquiry for the item from ain****Jan 30, 2019

  • Question : Inquiry related delivery from tkl****Jan 29, 2019

    hi seller, need to know a date when are sent the remaining item to me

    Answer : [Re] Inquiry related delivery from tkl****

    Hello buyer
    We apologize for any inconvenience.
    Today's refund is scheduled.
    q Money will be refunded.
    Please check
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ain****Jan 24, 2019

  • Question : Inquiry for the item from cut****Jan 22, 2019

    When will RTN18-211 be restocked???

    Answer : [Re] Inquiry for the item from cut****

    Hello buyer
    We apologize for any inconvenience.
    Out of stock items are no longer available.
    We are preparing a new product.
    New items will be registered on March 30th.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU X MaVarm] November 19st Update ! 🌱18WINTER Kids Baby Organic Cotton Pyjamas🌱 Kids Pajamas
[HowRU X MaVarm] November 19st Update ! 🌱18WINTER Kids Baby Organic Cotton Pyjamas🌱 Kids Pajamas
Item Q&A
  • Question : Inquiry for the item from 234****Mar 01, 2019

    Hi Seller,

    May I check if you would restock size 150 (11 ~ 12Y) for MV-WIN-17?
    If yes, may I enquire when would that be?

    Thank you in advance.

    Answer : [Re] Inquiry for the item from 234****

    Hello buyer
    This product will be updated with new products in spring.
    Winter products are no longer produced.
    Thank you.
    Have a nice day

  • Question : Inquiry related cancel and refund from lim****Nov 30, 2018

    Hi, I have received the wrong item for 284256346. It is not even the correct brand. I would like to cancel my order. Thanks.

    Answer : [Re] Inquiry related cancel and refund from lim****

    Hello buyer
    We apologize for any inconvenience.
    We believe that the item has been changed with another customer.
    Three items have been shipped.
    It is our mistake.
    Therefore, exchange and refund are possible.
    1. Exchange and refund (please send 3 items if you want to exchange)
    2. If you do not want to exchange (I will give you all 3 items)
    Please let me choose and we'll be happy to help you.
    Thank you.
    Have a nice day

  • Question : Kids Pyjamas for summer listing no longer availableAug 30, 2018

    Hi there,
    Just noticed that your listing for Summer sleepwear has just been taken down and replaced by pyjamas for colder weather.
    would you be selling them again? Thanks.

    Answer : [Re] Kids Pyjamas for summer listing no longer available

    Hello buyer
    The Korean version was released in autumn.
    So we displayed a new product.
    This product is a new product of fall 2018. Thank you.
    Have a nice day

    Question : [Re] Kids Pyjamas for summer listing no longer available

    Hi again,
    Thanks for replying.
    So would you be selling the Summer series that you listed earlier?

    Answer : [Re] Kids Pyjamas for summer listing no longer available

    Hello buyer
    Summer products have been discontinued.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from loh****May 06, 2018

  • Question : Inquiry for the item from KAR****Jan 02, 2018

    Hi, you gave me 2 sets of the same design

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    We apologize for any inconvenience.
    It is judged that the same type of product was sent by mistake.
    It is our shop mistake.
    Exchange and refunds are available.
    1. Refund
    2. Exchange
    3. partial refund
    Please let me choose and we will handle it quickly.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    Can I purchase the one that was not sent to me without payment no for the shipping?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    1. Do not you want to exchange the wrong item?
    2. Do you want to deduct the shipping cost and receive the original purchase?
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    I meant I will take the wrong item and purchase again the correct item without shipping cost

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    understand.
    Buy the item you want to buy
    I will refund the shipping cost.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    If I want to buy another 3 sets, is it ok without shipping cost?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    There was a mistake on our part.
    So I will refund the shipping cost.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    Hello, you are not selling the pyjamas anymore?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    The product was changed to a new product in spring of 2018.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU] ★Summer Premium Family Look★ High Quality Family clothes / Kids Boy Girl
[HowRU] ★Summer Premium Family Look★ High Quality Family clothes / Kids Boy Girl
Item Q&A
  • Question : Inquiry for the item from vvl****Feb 20, 2019

    Hi, may I check fun s012 stock replenish yet?

    Answer : [Re] Inquiry for the item from vvl****

    Hello buyer
    The product is out of stock.
    There are more products on the Korean site.
    Please refer to if you wish to purchase
    http://www.funnylove.co.kr/
    If you want to purchase, please let me know the type and quantity.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vvl****

    Thanks, look thru, so far only like fun s012.

    Answer : [Re] Inquiry for the item from vvl****

    Hello buyer
    We will sell a lot of new products.
    We look forward to your love.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from loo****Feb 12, 2019

  • Question : Order No. 267337698 (FUN-S002)Jul 18, 2018

    I still prefer this design. Are you going to re-stock FUN-S002?

    Answer : [Re] Order No. 267337698 (FUN-S002)

    Hello buyer
    We apologize for any inconvenience.
    This product is FUN-S002
    It will take a long time until production.
    Thank you.
    Have a nice day

  • Question : For 11 Year old Boy what designs are thereFeb 22, 2018

    Hi i have a son who is 11 years old and my girl is 9 years old, what design can I choose from

    Answer : [Re] For 11 Year old Boy what designs are there

    Hello buyer
    You can select the type of products with optional stock.
    We will respond after inquiring to factory if you make a choice.
    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from fay****Jan 18, 2018

    Can we collec the item ourselves? Need the item urgently on sunday.

    Answer : [Re] Inquiry related delivery from fay****

    Hello buyer
    This item will be shipped from Korea.
    Self-collection is only available in Korea.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU] ★ Kids  Swim Wear 2019 ★ Lash guards swimwear / UV cut / TOP + pants + swim hat set / water
[HowRU] ★ Kids Swim Wear 2019 ★ Lash guards swimwear / UV cut / TOP + pants + swim hat set / water
Item Q&A
  • Question : Inquiry related delivery from kll****Feb 18, 2019

    Order No : 290022070
    It has been 5 days since I had placed order but the delivery status is still under "delivery requested" . Kindly help to advise the shipping status?
    Await for your advise . Thanks you.

    Answer : [Re] Inquiry related delivery from kll****

    Hello buyer
    I am very sorry to have delayed delivery.
    New product release delayed.
    So it is late.
    The product will be shipped today.
    wait a minute please
    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from kll****Feb 18, 2019

    Order No : 290022070
    It has been 5 days since I had placed order but the delivery status is still under "delivery requested" . Kindly help to advise the shipping status?
    Await for your advise . Thanks you.

    Answer : [Re] Inquiry related delivery from kll****

    Hello buyer
    I am very sorry to have delayed delivery.
    New product release delayed.
    So it is late.
    The product will be shipped today.
    wait a minute please
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Kym****Feb 11, 2019

    Hi Would like to check :
    Design LP-Set-003 .
    My girl waist is 54.5cm, thigh 37.5 cm . Can she get size L for the set ?

    Answer : [Re] Inquiry for the item from Kym****

    On Qpost : Hello buyer
    It is difficult to recommend because each child has different body shape.
    Measure your child's actual size
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry from pam****Nov 03, 2018

    Hi seller, I received item. But it’s too big for my childS can I exchange for a smaller size?

    Answer : [Re] Inquiry from pam****

    Hello buyer
    Exchange is possible.
    However, it takes a return shipping.
    All are at your own expense and take about two weeks.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry from pam****

    Ok. Can provide me the return address ? Please advise on the procedure to exchange. Thanks

    Answer : [Re] Inquiry from pam****

    Hello buyer
    Return shipping cost is your responsibility.
    The cost of shipping back to Singapore from Korea is $ 7.7.
    1. Please send the product
    2. Tell us the invoice number sent
    3. The product arrives - (product inspection)
    4. Confirm shipping charge and payment completion
    5. If there is no problem with the product, the replacement item will be shipped.
    It takes about two weeks.
    Address: 3-8, Tongil-ro 28-gil, Seodaemun-gu, Seoul, Republic of Korea
    Post Code: 03633
    Phone: 010-7637-0302
    In front of Howru
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from but****Nov 03, 2018

+View all Notice, FAQ, Q&A >>
[Adidas] [Special Limited Offers !] Adidas Soccer Top jerseys / 100% Authentic Adidas / Casual and Sport Clothes / ADIDAS Shirts / Chirstmas
[Adidas] [Special Limited Offers !] Adidas Soccer Top jerseys / 100% Authentic Adidas / Casual and Sport Clothes / ADIDAS Shirts / Chirstmas
Item Q&A
  • Question : Inquiry for the item from vic****Feb 01, 2019

    Hi. Is the Red or Blue top still available?

    Answer : [Re] Inquiry for the item from vic****

    Hello buyer
    This product is normally sold.
    Please check again
    Thank you.
    Have a nice day

  • Question : Inquiry from teo****Dec 29, 2018

    What size is 100 = L or XL?

    Answer : [Re] Inquiry from teo****

    Hello buyer
    100 size = XL size is similar.
    However, please check your body shape, please refer to the size table
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from mar****Jul 11, 2018

    Hi, can i check you can print name?

    Answer : [Re] Inquiry for the item from mar****

    Hello buyer
    That product is genuine adidas.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from tin****Mar 06, 2018

    Do u have stock for white 002?

    Answer : [Re] Inquiry for the item from tin****

    Hello buyer
    This product does not have my production plan.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from eri****Aug 05, 2017

    Hi any plan to restock 002,003 model

    Answer : [Re] Inquiry for the item from eri****

    Hello buyer
    There are no plans for restocking yet.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU] ★ DIY Wall Paper Brick : (100cm x 44cm) x 10 pcs ★ Eco Friendly / Soundproof / Mold-Zero / Insulation / Wall Sticker / Made in Korea / Easy to attach / Move / Chirstmas
[HowRU] ★ DIY Wall Paper Brick : (100cm x 44cm) x 10 pcs ★ Eco Friendly / Soundproof / Mold-Zero / Insulation / Wall Sticker / Made in Korea / Easy to attach / Move / Chirstmas
Item Q&A
  • Question : Inquiry for the item from pei****Jan 23, 2019

    can it be pasted on acrylic panel? need to use glue? if comes with sticker will it leave residue after peeling it off?

    Answer : [Re] Inquiry for the item from pei****

    Hello buyer
    1. Applicable products can be adhered to acrylic plate.
    2. No glue is used.
    3. No residue left.
    See product details page
    Thank you.
    Have a nice day

  • Question : Soundproof effect?Sep 19, 2016

    Is it really have soundproof effect?

    Answer : [Re] Soundproof effect?

    Hi Buyer,
    Yes. It is soundproof effect.

    Have a nice day.

  • Question : Can you change the colorMay 29, 2016

    Hi,
    I have wrongly placed order for white color. Can you change to grey color?

    thanks
    vena

    Answer : [Re] Can you change the color

    Hi Buyer,
    Well Noted.
    Have a nice weekend.

  • Question : How many pieces??May 17, 2016

    Hi,seller...what's the quantity for per lot???

    Answer : [Re] How many pieces??

    Hi Buyer,
    Ir is 10 pcs.
    Have a nice day.

    Hi Buyer, 1 pcs = 100cm x 44cm.

    Welcome.

    yes.

  • Question : Regarding priceMay 05, 2016

    Is the current price for 10 pces of wall paper?

    Answer : [Re] Regarding price

    Hi buyer
    Yes. it is 10 pcs

    Have a nice day.

+View all Notice, FAQ, Q&A >>
[THERA-BAND] 🌈NO.1 RESISTANCE BAND / YOGA / FITNESS / INDOORSPORTS / Chirstmas
[THERA-BAND] 🌈NO.1 RESISTANCE BAND / YOGA / FITNESS / INDOORSPORTS / Chirstmas
Item Q&A
  • Question : Inquiry for the item from jen****Jan 17, 2019

[RETNO X HOWRU] 18FW Disney High Quality Premium Hooded Long T-shirt /14type / Travel / Winter
[RETNO X HOWRU] 18FW Disney High Quality Premium Hooded Long T-shirt /14type / Travel / Winter
Item Q&A
  • Question : Inquiry for the item from ali****Dec 23, 2018

    What is the hip measurement for long T-shirt?

    Answer : [Re] Inquiry for the item from ali****

    Hello buyer
    It is difficult to understand the contents of the inquiry.
    The size of a long T-shirt ass?
    The size table is shown on the detail page.
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ser****Apr 07, 2018

    Any restock for tigger?

    Answer : [Re] Inquiry for the item from ser****

    Hello buyer
    Sold out items are no longer produced.
    A new summer product has been registered.
    There is the same design for the summer products.
    Item number: 607853146 Please refer to
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from xin****Apr 07, 2018

    Hi seller, may I know is it with pockets designed? Thanks!

    Answer : [Re] Inquiry for the item from xin****

    Hello buyer
    There is no corresponding product pockets.
    Please check the detail page
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Jot****Apr 03, 2018

  • Question : Inquiry for the item from she****Mar 29, 2018

    Hi,

    Any short sleves for this design?

    Answer : [Re] Inquiry for the item from she****

    Hello buyer
    This item is a sleeve 7bu.
    Please refer to size chart.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[OSULLOC]★Special Tea – Wedding Green Tea (45g)★  Korea High Quality Osulloc /  grean tea / tea time / Food [HowRU OSU_TEA_029] / Chirstmas
[OSULLOC]★Special Tea – Wedding Green Tea (45g)★ Korea High Quality Osulloc / grean tea / tea time / Food [HowRU OSU_TEA_029] / Chirstmas
Item Q&A
  • Question : Inquiry for the item from Wil****Dec 17, 2018

  • Question : expiry date of teaMay 24, 2017

    Hi,

    may i know when is the expiry of wedding green tea? how long can i keep it? and how long does it takes to ship to singapore?

    Answer : [Re] expiry date of tea

    Hello. Buyer
    The validity period is one year and six months, and we will send more than 50% of the products from the order date.
    Usually 3 to 7 days after shipment.
    thank you.
    Have a nice day.

    Question : [Re] expiry date of tea

    hello i've placed my order. please check thank you

    Answer : [Re] expiry date of tea

    thank you.
    Have a nice day.

[OSULLOC]★Special Tea – JEJU Sweet Brown (1.5g x 10 pcs)★  Korea High Quality Osulloc /  grean tea / tea time / Food [HowRU OSU_TEA_039] / Chirstmas
[OSULLOC]★Special Tea – JEJU Sweet Brown (1.5g x 10 pcs)★ Korea High Quality Osulloc / grean tea / tea time / Food [HowRU OSU_TEA_039] / Chirstmas
Item Q&A
  • Question : Inquiry from kar****Dec 11, 2018

[RETNO x HOWRU] 18FW Disney Authentic Long sleeves T-shirts / Winter / Travel
[RETNO x HOWRU] 18FW Disney Authentic Long sleeves T-shirts / Winter / Travel
Item Q&A
  • Question : Inquiry related delivery from sta****Dec 07, 2018

  • Question : Inquiry for the item from zij****Nov 25, 2018

    Hi seller, can I check if the long sleeve shirt is too small or alright for a 179cm male weighing around 68kg?

    Answer : [Re] Inquiry for the item from zij****

    Hello buyer
    It is difficult to recommend because each person's body shape is different.
    Please check the size table or model wearing
    It appears in the details.
    Thank you.
    Have a nice day

  • Question : 1+1Nov 09, 2018

    Hi

    In the dropdown/selection list, we can only choose once, meaning buying 1+1 with the same design.
    Is there anything wrong on the selection?


    Regards

    Answer : [Re] 1+1

    Hello buyer
    We apologize for any inconvenience.
    The option selection has been modified.
    Thank you very much for letting us know.
    Have a nice day

    Question : [Re] 1+1

    Hi

    There is no selection for the free long T-shirt
    Regards

    Answer : [Re] 1+1

    Hello buyer
    The short-sleeved shirt is random.
    Thank you.
    Have a nice day

  • Question : When ship out?Oct 14, 2018

    Hi when will my order be shipped out?
    cart order number: 122059156

    Answer : [Re] When ship out?

    Hello buyer
    We are very sorry to have delayed delivery.
    We are delayed due to temporarily out of stock items.
    Type: 04. RTN100 / Size: FREE / Color: Black
    Type: 04. RTN100 / Size: FREE / Color: Gray
    It will be shipped on the 17th.
    wait a minute please
    Thank you.
    Have a nice day

    Question : [Re] When ship out?

    Hi seller, thank you for the response appreciate it.

    Answer : [Re] When ship out?

    Hello buyer
    I am very sorry for the inconvenience.
    We will try to send your order as soon as possible.
    Thank you.
    Have a nice day

    Question : [Re] When ship out?

    No problem, thank you for the reply.

    Answer : [Re] When ship out?

    Thank you.
    Have a nice day

  • Question : Inquiry from Mac****Oct 11, 2018

+View all Notice, FAQ, Q&A >>
[SUPREME x HOWRU] 18FW Supreme Napping Long sleeves t-shirts / Winter Sweatshirts / Hoodie / Korea B
[SUPREME x HOWRU] 18FW Supreme Napping Long sleeves t-shirts / Winter Sweatshirts / Hoodie / Korea B
Item Q&A
  • Question : Inquiry for the item from 244****Dec 01, 2018

    isit too big for a male (173cm 60kg) to wear M?

    Answer : [Re] Inquiry for the item from 244****

    Hello buyer
    It is difficult to recommend because each person's body shape is different.
    Please refer to size chart
    We recommend purchasing the actual size is measured.
    Thank you.
    Have a nice day

[BUBILIAN x HowRU]  Custom Cross Bag / 4 Color / Korea Street Brand bags
[BUBILIAN x HowRU] Custom Cross Bag / 4 Color / Korea Street Brand bags
Item Q&A
  • Question : Inquiry for the item from pin****Nov 19, 2018

    can the bag be machine wash?

    Answer : [Re] Inquiry for the item from pin****

    Hello buyer
    This product is a 100% polyester product.
    Machine washing is possible.
    However, the zipper and plastic parts may be damaged.
    We recommend hand washing.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Sea****Aug 31, 2018

    Hi can I know the measurements of the bag ?

    Answer : [Re] Inquiry for the item from Sea****

    Hello buyer
    The size of the product is 45mm x 39mm x 5mm.
    It is displayed on the detail page.
    Please refer to the detail page.
    Thank you.
    Have a nice day

[OSULLOC]★Jeju Orchid Green Tea (1g x 20 pcs)★  Korea High Quality Osulloc /  grean tea / tea time / Food [HowRU OSU_TEA_022] / Chirstmas
[OSULLOC]★Jeju Orchid Green Tea (1g x 20 pcs)★ Korea High Quality Osulloc / grean tea / tea time / Food [HowRU OSU_TEA_022] / Chirstmas
Item Q&A
  • Question : Inquiry for the item from fho****Nov 13, 2018

    hi seller,

    if i just want to make a cup, just 1 teaspoon put in a tea bag and soak it will do?

    thanks!

    Answer : [Re] Inquiry for the item from fho****

    Hello buyer
    It is difficult to recommend because drinking type is different for each person.
    But usually I use one for a cup of mug.
    Some people drink twice.
    thank you.
    Have a nice day.

[SUPREME x HOWRU] 💙SUPREME Long Sleeves T-shirts💙 Korea Japan Big hit Item FLAT PRICE
[SUPREME x HOWRU] 💙SUPREME Long Sleeves T-shirts💙 Korea Japan Big hit Item FLAT PRICE
Item Q&A
  • Question : EnquiryNov 03, 2018

    This is 100% genuine Supreme by Louis Vuitton?

    Answer : [Re] Enquiry

    Hello buyer
    This product
    It has nothing to do with famous brands.
    SUPREME is a registered trademark in Korea.
    This product is produced and distributed in Korea.
    Thank you.
    Have a nice day

[HowRU] ★ Kids Aqua Shoes ★  New Swimming Sports Shoes / Korea Kid Top Brand / Korean Cute Children Swim Wear Style
[HowRU] ★ Kids Aqua Shoes ★ New Swimming Sports Shoes / Korea Kid Top Brand / Korean Cute Children Swim Wear Style
Item Q&A
  • Question : Inquiry for the item from syu****Oct 29, 2018

    Is this anti-slip?
    Slippery if wear it near swimming pool and walk on wet floor like shower area?

    Answer : [Re] Inquiry for the item from syu****

    Hello buyer
    This item is Aqua Shoes
    This item can be worn in the pool.
    For more details, please refer to the product details page.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from syu****Oct 29, 2018

    Is this anti-slip?
    Slippery if wear it near swimming pool and walk on wet floor like shower area?

    Answer : [Re] Inquiry for the item from syu****

    Hello buyer
    This item is Aqua Shoes
    This item can be worn in the pool.
    For more details, please refer to the product details page.
    Thank you.
    Have a nice day

[RETNO x HOWDY] Disney Authentic Long Sleeve T-Shirt 26 Designs / FLAT PRICE!! / Sweatshirts / Trave
[RETNO x HOWDY] Disney Authentic Long Sleeve T-Shirt 26 Designs / FLAT PRICE!! / Sweatshirts / Trave
Item Q&A
  • Question : Inquiry for the item from cha****Oct 08, 2018

    Order no 276987565 and 276987566

    Dear seller, I have just received the above 2 items. My daughter's measurements are similar to the model who is 165cm and 48kg as you have listed . However, the size of the sweater is extremely big and totally different from the measurement. Please see the attached picture as a proof. I request to cancel the order as the items do not match the measurement. Please advise onthe return items.

    Answer : [Re] Inquiry for the item from cha****

    Hello buyer
    We apologize for any inconvenience.
    Everybody's body shape is wrong.
    It is hard to see that model and daughter are the same body type.
    Please refer to dimensions shown in size chart
    There is a slight difference depending on the measurement position.
    However, the dimensions and products shown in the size table are the same.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from cha****

    Hello seller, I understand that everybody's shape is different. However, the model and the measurement 160cm and 48kg have listed equal to a normal free size. But, the actual sweater received is extremely as big as normal XXL size. I would like to request for the return due to the size does not as seen as the model measurement listed as attached.

    Answer : [Re] Inquiry for the item from cha****

    Hello buyer
    The model size is the actual size.
    This item is the same as the contents shown in the size table.
    Refund by customer's remorse will be charged shipping cost.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from cha****

    Hello, the model picture is indicated height 165cm and weight 48kg and there is no size table. I feel confident to buy the items as my daughter has the same height and weight as well. However, so disappointed than the size of the item fit well for my husband height 178cm instead. Please arrange for Qpress to collect back the items and advise the return cost

    Answer : [Re] Inquiry for the item from cha****

    Hello buyer
    Everybody's body shape is wrong.
    Because the same height and weight are wrong
    Please refer to size chart.
    The size table of the product is shown on the top of the product.
    It also appears on the product details page.
    Shipping will be deducted from $ 10.5 sent to Singapore from Korea.
    1. Please send the goods
    2. Tell us the invoice number sent
    3. The product will be refunded after deducting shipping cost after inspection.
    Thank you.
    Have a nice day

  • Question : enquiry on RTN 537Jul 30, 2018

  • Question : Inquiry for the item from blu****May 05, 2018

    hi. when will be the next restock for RTN544 and RTN534?

    Answer : [Re] Inquiry for the item from blu****

    Hello buyer
    We will check your stock and send it to you.
    Thank you.
    Have a nice day

  • Question : jogging pantsApr 24, 2018

  • Question : MinnieApr 13, 2018

+View all Notice, FAQ, Q&A >>
[HowRU]♡ KIDS SUNGLASSES / 2018 New Arrival MIRROR SUNGLASS / Children gift / Boy n Girl n Baby
[HowRU]♡ KIDS SUNGLASSES / 2018 New Arrival MIRROR SUNGLASS / Children gift / Boy n Girl n Baby
Item Q&A
  • Question : Inquiry for the item from ixu****Sep 27, 2018

    Does set0-003 have UV protection?

    Answer : [Re] Inquiry for the item from ixu****

    Hello buyer
    Our products basically use UV protection material.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from poh****Mar 19, 2018

    Hi seller, have received the sunglasses but it was delivered without the strap which I did placed order n paid. Please let me know will you be sending to me the strap(yellow) or refund? Thank u.

    Answer : [Re] Inquiry for the item from poh****

    Hello buyer
    We apologize for any inconvenience.
    We will help you process the refund for the amount (5.9 $) of the necklace option.
    Thank you.
    Have a nice day

  • Question : Add on itemMay 28, 2017

    Hi.. I would like to add on one more from my previous order. How can I add in to save the shipping $ thanks

    Answer : [Re] Add on item

    Hello buyer
    Please make an additional purchase and leave a message
    I will give you a partial refund for additional shipping.
    Thank you.
    Have a nice day

    Question : [Re] Add on item

    Hu just did the additional order.
    Under order no: 110850648
    Item order: Group A set 1
    Type : 006
    Color: pink

    Thank u

    Answer : [Re] Add on item

    Hello buyer
    I'll check.
    Receive the product and leave a message
    If there is no problem, $ 5.4 will be refunded.
    Thank you.
    Have a nice day

    Question : [Re] Add on item

    Hi just check hv u refund the $5.40 😬

    Answer : [Re] Add on item

    Hello buyer
    We will process your request for a refund of $ 5.4.
    Thank you.
    Have a nice day

  • Question : Wholesale priceMar 30, 2017

    Hi, I want to buy 12 kid sunglass, group B.

    Do you have better prices for me

    Thanks

    Answer : [Re] Wholesale price

    Hello buyer
    Do you buy in bulk?
    The price is still underway promotion.
    Additional discounts are available if you have a lot of quantity.
    Thank you.
    Have a nice day

    Question : [Re] Wholesale price

    Hi, How much for extra discount? I resell it in Vietnam market.

    Answer : [Re] Wholesale price

    Hello buyer
    Want to buy again?
    One $ 1 discount is available.
    Thank you,
    Have a nice day

  • Question : UV400 protectionFeb 25, 2017

    Hi Seller,

    All your sunglasses have UV400 protection?

    Answer : [Re] UV400 protection

    Hello buyer
    This product is UV400 intercept product.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>