Q&A board

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Q & A Lists
Item Question & Answer
★Jabra November Sales★ Jabra Sport Pulse Special Edition BLUETOOTH Headset ★3 Years Local Warranty★
★Jabra November Sales★ Jabra Sport Pulse Special Edition BLUETOOTH Headset ★3 Years Local Warranty★
Item Q&A
  • Question : Inquiry for the item from ant****Dec 10, 2018

  • Question : Inquiry related delivery from t_m****Jun 16, 2017

    Self collection possible ?

    Answer : [Re] Inquiry related delivery from t_m****

    Hi,

    I'm sorry.
    We don't do self collection at the moment.

    Regards,
    Team Innolifestyle

  • Question : Inquiry related delivery from t_m****Jun 16, 2017

    Self collection possible?

    Answer : [Re] Inquiry related delivery from t_m****

    Hi,

    I'm sorry.
    We don't do self collection at the moment.

    Regards,
    Team Innolifestyle

  • Question : WingsNov 09, 2016

    Hi, do you sell just the wings?

    Answer : [Re] Wings

    Hi,

    I'm sorry we don't.
    You may want to try the service center for it.

    Regards,
    Team Innolifestyle

  • Question : DeliveryDec 17, 2015

    Hi, I was wondering if I make the purchase tomorrow (Friday), will I be able to receive the item by Monday?

    Answer : [Re] Delivery

    Hi,

    If you order on Friday, your order will most likely reach you around Monday or Tuesday.
    I'm sorry we cannot promise it will reach you on Monday

    Thanks

★Year End Sales★ Plantronics Voyager Legend Wireless Bluetooth Headset ★2 Years Warranty★
★Year End Sales★ Plantronics Voyager Legend Wireless Bluetooth Headset ★2 Years Warranty★
Item Q&A
  • Question : Inquiry for the item from beh****Dec 07, 2018

  • Question : Inquiry for the item from 238****Dec 04, 2018

    When will you have stock for black color?

    Answer : [Re] Inquiry for the item from 238****

    Hi,

    Black will no longer be available.

    Regards,
    Team Innolifestyle

    Question : [Re] Inquiry for the item from 238****

    Can you recommend any other model which is very good for phone calls?

  • Question : Inquiry from asl****Nov 23, 2018

  • Question : Inquiry related delivery from Cha****Nov 15, 2018

  • Question : WarrantyMar 28, 2018

    May i know whether we need to submit anything to register the warranty

    Answer : [Re] Warranty

    Hi,

    You don't have to register the warranty.
    When you need to claim the warranty, just print out a copy of the receipt/invoice from your Qoo10 account and bring it to the service center.

    Regards,
    Team Innolifestyle

+View all Notice, FAQ, Q&A >>
★Jabra November Sales★ Jabra Classic BLUETOOTH Earpiece ★2 Years Local Warranty★
★Jabra November Sales★ Jabra Classic BLUETOOTH Earpiece ★2 Years Local Warranty★
Item Q&A
  • Question : Inquiry related delivery from 250****Dec 04, 2018

    Hi,my order no is 284534341,may i know my items when will mail out?

    Answer : [Re] Inquiry related delivery from 250****

    Hi,

    Your order has been shipped.

    Regards,
    Team Innolifestyle

★Free Shipping★ J5 Create JUA355 USB 3.0 HDMI SLIM Display Adapter ★1 Year Warranty★
★Free Shipping★ J5 Create JUA355 USB 3.0 HDMI SLIM Display Adapter ★1 Year Warranty★
Item Q&A
  • Question : Inquiry for the item from m_e****Dec 02, 2018

[Authentic] Belkin 1 Outlet SurgeCube. Lifetime Belkin Warranty. F9H110vsaCW
[Authentic] Belkin 1 Outlet SurgeCube. Lifetime Belkin Warranty. F9H110vsaCW
Item Q&A
  • Question : Inquiry for the item from jea****Dec 02, 2018

  • Question : Inquiry from seo****Jan 04, 2018

  • Question : Inquiry for the item from unc****Aug 22, 2017

  • Question : Inquiry for the item from kat****May 24, 2017

    Do you provide an invoice? I checked that all claim to Belkin must produce proof of purchase. Thanks.

    Answer : [Re] Inquiry for the item from kat****

    Hi,

    The receipt will be able to print from your Qoo10 account.

    We have attached a picture on example to print the receipt.

    Regards,
    Team Innolifestyle

  • Question : CEW and temperatureMay 14, 2017

    Hi, if I plug this in the main power socket and use a standard power extension (non Belkin), will my equipments be covered under the CEW?

    Do you also have a similar master surge without the telephone point?

    Is the plug hot/warm if I put inside a cupboard?

    Thanks
    Kat

    Answer : [Re] CEW and temperature

    Hi,

    The CEW will only cover equiptment connected directed to the surge protector.

    For surge master we only have this model.

    The plug will be slightly warm as electricity pass by create temperature.

    Regards,
    Team Innolifestyle

    Question : [Re] CEW and temperature

    Thank you. If I plug the surge master in one of my power extension point, then plug my tv power cable in the surge master, will my tv be covered?
    Means in this sequence: extension power, then surge master, then tv power. Like that, CEW will cover since it's direct?

    Answer : [Re] CEW and temperature

    Hi,
    In this case, the CEW will only cover your extension point and not cover your TV.

    Regards,
    Team Innolifestyle

+View all Notice, FAQ, Q&A >>
★Year End Sales★ Plantronics Explorer 110 Wireless Bluetooth Headset ★1 Year Warranty★
★Year End Sales★ Plantronics Explorer 110 Wireless Bluetooth Headset ★1 Year Warranty★
Item Q&A
  • Question : Inquiry related delivery from ann****Nov 29, 2018

★Free Shipping★ Logitech P710e Mobile Speakerphone with Enterprise-Quality Audio ★1 Year Warranty★
★Free Shipping★ Logitech P710e Mobile Speakerphone with Enterprise-Quality Audio ★1 Year Warranty★
Item Q&A
★Free Shipping★ Belkin Powered Desktop USB Hub. 4 and 7 Port option.
★Free Shipping★ Belkin Powered Desktop USB Hub. 4 and 7 Port option.
Item Q&A
  • Question : Inquiry related delivery from bub****Nov 12, 2018

  • Question : US or UK plug?Jan 11, 2018

    Could I pls find out whether the plug for this item is compatible for use in Singapore (UK style)?

    Answer : [Re] US or UK plug?

    Hi,

    This model is compatible to use in Singapore.

    Regards,
    Tesm Innolifestyle

  • Question : Does the 7 port hub come with power adapter?May 17, 2017

    I'm interested in the 7 port hub
    Does this product come with the power adapter?

    Answer : [Re] Does the 7 port hub come with power adapter?

    Hi,

    Yes theis model comes with power adaptor

    Regards,
    Team Innolifestyle

  • Question : BELKIN USB HUB 4 PORTJul 19, 2016

  • Question : Is it compatible and able to be used on iMac (mid 2010 model)Jun 23, 2016

    Is this a usb hub 2.0 which can connect thumbdrive and transfer data from it to my desktop? Does it come with external power adapter that supply external power to the usb hub and how much voltage is the power supply? Is it compatible and able to be used on my iMac (mid 2010 model)? Because I have purchased previous usb hub without the external power supply and it cannot be used in my iMac because not enough power supply. Do you have a shop in singapore that I can go and purchase it from there? If yes, give me the address. Thanks!

    Answer : [Re] Is it compatible and able to be used on iMac (mid 2010 model)

    Hi,

    This is a powered USB hub and its compatible to Mac.

    Thanks.

+View all Notice, FAQ, Q&A >>
★Jabra September Sales★ Jabra Move Wireless BLUETOOTH Headset. ★2 Years Local Warranty★
★Jabra September Sales★ Jabra Move Wireless BLUETOOTH Headset. ★2 Years Local Warranty★
Item Q&A
  • Question : Inquiry for the item from sam****Oct 29, 2018

  • Question : Jabra MoveOct 19, 2017

    Does the headset come with a carry bag?

    Regards

    Answer : [Re] Jabra Move

    Hi,

    This model does not come with carrying bag.

    Regards,
    Team Innolifestyle

  • Question : WarrantyDec 02, 2016

    Is the local warranty 1 or 2 years?

    Answer : [Re] Warranty

    Hi,

    It's 2 years warranty now.
    You will have to register online for the 2 years warranty to be valid.

    Regards,
    Team Innolifestyle

  • Question : One side have bo sound when connected to bluetoothNov 24, 2016

    What can i do ?

    Answer : [Re] One side have bo sound when connected to bluetooth

    Hi,

    You can bring it to the service center to check.
    If verified faulty, and within warranty period, they will replace a new set for you.

    Details of service center as below.

    Jabra Service Centre

    Address:
    Plaza Singapura,68 Orchard Road,
    #04-60/61, Singapore 238839

    Operating Hours:
    12pm to 8pm daily.
    Closed on Public Holidays.
    Contact Number: + 65 6734 1533
    Email: support_sg@jabra.com

    Please be reminded to bring along your invoice and warranty card.

    Regards,
    Team Innolifestyle

  • Question : Where is jabra service centre?Aug 04, 2016

    Need exchange , where is the jabra service centre !

    Answer : [Re] Where is jabra service centre?

    Hi,

    Detials for Jabra service center as below.

    Jabra Service Centre

    Address:
    109 North Bridge Road
    #04-11, Funan Digitalife Mall
    Singapore 179097

    Operating Hours:
    Monday – Sunday, 11am – 8pm.
    Closed on Public Holidays
    Customer Service Hotline: 6221 4729

    Thanks,
    Team Innolifestyle

    Question : [Re] Where is jabra service centre?

    You move already ? Can I go plaza Singapore #04-60? I check online they move to there since 24th June 2016???

    Answer : [Re] Where is jabra service centre?

    Hi,

    I'm sorry we gave the wrong address.
    The correct address should be as below.

    Address:
    Plaza Singapura,
    68 Orchard Road, #04-60/61,
    Singapore 238839
    Opening hour: 12pm to 8pm daily.
    Closed on Public Holidays.
    Contact Number: + 65 6734 1533
    Email: support_sg@jabra.com

    Thanks,
    Team Innolifestyle

+View all Notice, FAQ, Q&A >>
★Comex Sales★ iWalk Qi 8000mAh Wireless Powerbank ★2 Years Local Warranty★
★Comex Sales★ iWalk Qi 8000mAh Wireless Powerbank ★2 Years Local Warranty★
Item Q&A
  • Question : Inquiry for the item from ong****Oct 19, 2018

    Hi does it support iPhone XS Max? Thanks.

    Answer : [Re] Inquiry for the item from ong****

    Hi,

    Yes it does.

    Regards,
    Team Innolifestyle

★Clearance Sales★ iWalk 3000mAh Lightning Docking Power Bank ★1 Year Warranty★
★Clearance Sales★ iWalk 3000mAh Lightning Docking Power Bank ★1 Year Warranty★
Item Q&A
  • Question : Inquiry related cancel and refund from Che****Oct 19, 2018

    Hi seller you are sending me an faulty item, you should had check before sending out.

    Answer : [Re] Inquiry related cancel and refund from Che****

    Hi,

    I'm sorry that the item is faulty.
    We do not unseal to check unless requested as we have come across buyers claiming we send them used or unsealed items.

    Please do bring the faulty set to the service center along with a copy of printed receipt.
    Once verified faulty, they will replace a new set for you.

    Regards,
    Team Innolifestyle

  • Question : DiscountsOct 01, 2018

    Is there a discount for buying 2 powerbanks?

    Answer : [Re] Discounts

    Also hope u have the white 6k and silver 10k in stock?

    Question : [Re] Discounts

    Hi,

    Stocks available. You order will be shipped today.
    You will most likely to receive it tomorrow.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from sce****Sep 29, 2018

    The usb can use for Oppo R9 input?

    Answer : [Re] Inquiry for the item from sce****

    Hi,

    This model is only for Apple iPhone.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from pau****Mar 17, 2018

    Will u restock for black Color? Can I preorder?

    Answer : [Re] Inquiry for the item from pau****

    Hi,

    There's no more incoming stock for black.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from wrf****Dec 09, 2017

    Can be used for iPhone 7 and iPad mini 2?

    Answer : [Re] Inquiry for the item from wrf****

    Hi,

    Yes, It is compatible for any Lightning Device.
    But for iPad it may not be suitable as the capacity is low.

    Regards,
    Team Innolifestyle

+View all Notice, FAQ, Q&A >>
★Free Shipping★ Belkin Surge Protector with 2 USB Port ★2 Years Belkin Warranty★
★Free Shipping★ Belkin Surge Protector with 2 USB Port ★2 Years Belkin Warranty★
Item Q&A
  • Question : Safety MarkOct 18, 2018

  • Question : DimensionsMar 13, 2018

    Since no dimensions stated, i am not sure whether it can fit into my cable box. do you have the dimensions?

    Answer : [Re] Dimensions

    Hi,

    For 6 and 8 ports, it's 41cm x 11.5cm x 5cm.
    For 4 ports, it's 45cm x 6.5cm x 5cm.

    Hope you find the information useful.

    Regards,
    Team Innolifestyle

  • Question : Cord LengthDec 29, 2017

    Hello,

    Do you have something with 8 sockets and 3m cord length?

    Answer : [Re] Cord Length

    Hi,

    You can check out the below link if it suits your need.
    https://www.qoo10.sg/g/437990581

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from foo****Dec 14, 2017

    Hi, may I know if the price for one outlet is priced correctly? Is it the same for 6 outlet? Thank you.

    Answer : [Re] Inquiry for the item from foo****

    Hi,

    As we are having promo for 4, 6 and 8 outlets so the price are lower.

    Regards,
    Team Innolifestyle

    Question : [Re] Inquiry for the item from foo****

    I see. Please let me know if promo for one outlet starts. Hope to see it soon. Thank you. 😊

    Answer : [Re] Inquiry for the item from foo****

    Hi,

    We will take note.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from won****Nov 27, 2017

+View all Notice, FAQ, Q&A >>
★Jabra September Sales★ Jabra Halo Free Wireless Bluetooth Earbuds. ★2 Years Local Warranty★
★Jabra September Sales★ Jabra Halo Free Wireless Bluetooth Earbuds. ★2 Years Local Warranty★
Item Q&A
  • Question : Jabra Halo Free - 12 setsOct 03, 2018

    Looking to buy 12 sets. Do you have sufficient stock?

    Answer : [Re] Jabra Halo Free - 12 sets

    Hi,

    Yes, as of now we do have 12 sets in stocks.

    Regards,
    Team Innolifestyle

    Question : [Re] Jabra Halo Free - 12 sets

    Thanks for getting back. However, I managed to purchase the sets already. Thanks again

★GSS Sales★ Plantronics Backbeat Fit Bluetooth Sports Headphone ★2 Years Local Warranty★
★GSS Sales★ Plantronics Backbeat Fit Bluetooth Sports Headphone ★2 Years Local Warranty★
Item Q&A
  • Question : Inquiry for the item from nim****Oct 05, 2018

    Hi
    No stock for backbeat fit 3100?

    Answer : [Re] Inquiry for the item from nim****

    Hi,

    No stock at the moment.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from lee****Aug 16, 2018

  • Question : Restock of GREY or FUSCHIAJul 21, 2018

    Hi there! Will you be restocking the grey or fuschia soon? If yes, when? thank you!!

    Answer : [Re] Restock of GREY or FUSCHIA

    Hi,

    I'm sorry, there will be no more incoming stock for these 2 colors.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from koo****May 27, 2018

    Hi, does this comes with the smartphone armband ?

    Answer : [Re] Inquiry for the item from koo****

    Hi,

    They do not come with armband.

    Regards,
    Team Innolifestyle

  • Question : ProductApr 16, 2018

    Hi, when will the Fuchsia be available again?

    Answer : [Re] Product

    Hi,

    We have checked with Plantronics. It will not be available anytime soon.

    Regards,
    Team Innolifestyle

+View all Notice, FAQ, Q&A >>
★Comex Sales★ iWalk Extreme TRIO 10000mAh Ultra-Slim PowerBank. Built-in Cables. ★1 Year Warranty★
★Comex Sales★ iWalk Extreme TRIO 10000mAh Ultra-Slim PowerBank. Built-in Cables. ★1 Year Warranty★
Item Q&A
  • Question : When will shipping begin?Sep 27, 2018

    I wonder when delivery will start.

    Answer : [Re] When will shipping begin?

    Hi,

    Please provide with your order number so we can check.

    Regards,
    Team Innolifestyle

  • Question : Inquiry related delivery from xxs****Sep 13, 2018

  • Question : Inquiry for the item from mar****Mar 31, 2018

    hi can I order and pay via transfer

    Answer : [Re] Inquiry for the item from mar****

    Hi,

    You can find payment details at the below link.

    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E4

    Regards,
    Team Innolifestyle

  • Question : Inquiry related delivery from che****Feb 06, 2018

    Possible for self collection?

    Answer : [Re] Inquiry related delivery from che****

    Hi,

    We do not do self collection at the moment.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from smi****Jan 15, 2018

+View all Notice, FAQ, Q&A >>
Belkin Car Window Mount... 2 Years Warranty...
Belkin Car Window Mount... 2 Years Warranty...
Item Q&A
  • Question : Is this item coming with Qi Wireless charging capability for iPhone X?Sep 02, 2018

    Is this item coming with Qi Wireless charging capability for iPhone X?

    Answer : [Re] Is this item coming with Qi Wireless charging capability for iPhone X?

    Hi,

    The model is a phone holder, it does no charge your phone.

    Regards,
    Team Innolifestyle

    Question : [Re] Is this item coming with Qi Wireless charging capability for iPhone X?

    I see. Thanks. I’m looking for wireless charging car mobile phone holder.

    Answer : [Re] Is this item coming with Qi Wireless charging capability for iPhone X?

    Hi,

    We do not have any at the moment.

    Regards,
    Team Innolifetyle

  • Question : Signpost registered mailMar 08, 2016

    Can I request to use Singpost Registered Mail instead of QExpress? Because I can pick up from Singpost office with the tracking number.

    Or any other collection option? Pick up from your shop?

    Answer : [Re] Signpost registered mail

    Hi,

    We can mail it for you on SingPost Registered Mail.
    Please indicate in the "memo to seller" colume when you check out.

    Thanks.

Belkin 3.1 USB-A to USB-C Cable... 2 Years Warranty...
Belkin 3.1 USB-A to USB-C Cable... 2 Years Warranty...
Item Q&A
  • Question : Shipping EstimateSep 04, 2018

★Clearance Sales★ Belkin MIXIT↑™ 2.4Amp Metallic Home Charger. F8M731drWHT
★Clearance Sales★ Belkin MIXIT↑™ 2.4Amp Metallic Home Charger. F8M731drWHT
Item Q&A
★Year End Sales★ Bang and Olufsen BEOLIT 17 360 Bluetooth Speaker. ★2 Years Local Warranty★
★Year End Sales★ Bang and Olufsen BEOLIT 17 360 Bluetooth Speaker. ★2 Years Local Warranty★
Item Q&A
  • Question : 배송 관련 kus****님의 문의입니다.Aug 14, 2018

  • Question : collectionNov 09, 2017

Suction Cup Base... For Car Cradle Dash Mount... 70mm..
Suction Cup Base... For Car Cradle Dash Mount... 70mm..
Item Q&A
  • Question : Hardness of DiscJun 06, 2018

    Hi

    Is the disc base hard or flexible?

    Answer : [Re] Hardness of Disc

    Hi,

    It's hard base.

    Regards,
    Team Innolifestyle

  • Question : Material of 3M FilmDec 27, 2015

    Is it PE or VHP? Will my dash board be damaged? Is it very sticky and be able to hold onto the the dash board under hot sun?

    Answer : [Re] Material of 3M Film

    Hi,

    It's using PE Form.
    It's not very sticky therefore it will not damage your dashboard.
    For better performance, you need clean the area where you want to use the disc on. Make sure its dust and oil free beforeattaching the disc. Use it on flat surface only.

    Thanks

★Free Shipping★ UE Ultimate Ears WonderBoom Wireless Bluetooth Speaker ★2 Years Warranty★
★Free Shipping★ UE Ultimate Ears WonderBoom Wireless Bluetooth Speaker ★2 Years Warranty★
Item Q&A
  • Question : Inquiry related delivery from Meg****May 19, 2018

    Hi can I check when will I get this delivered?
    My cart no. 118869465

    Answer : [Re] Inquiry related delivery from Meg****

    Hi,

    Your order will be ship on Monday.
    You will likely to receive it by Tuesday.

    Regards,
    Team Innolifestyle

  • Question : Inquiry related delivery from Meg****May 17, 2018

  • Question : is there stockNov 08, 2017

★Free Shipping★ Sensibo Sky Smart Air Conditioner Controller ★1 Year Warranty★
★Free Shipping★ Sensibo Sky Smart Air Conditioner Controller ★1 Year Warranty★
Item Q&A
  • Question : Inquiry for the item from leo****May 05, 2018

    hi. is this 2nd generation?

    Answer : [Re] Inquiry for the item from leo****

    Hi,

    This is the only Sensibo Sky in the market now.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from duo****Nov 13, 2017

    Hi,

    In case of warranty, where is their service center in Singapore? Don’t seem to be able to find it over Google Maps.

    Thank you!

    Answer : [Re] Inquiry for the item from duo****

    Hi,

    The service center details are as below.

    Autherized Service Centre

    Address:
    No. 150, Ubi Avenue 4, #04-01
    Singapore 408825

    Service Centre Operation hours:
    Monday - Friday: 9am - 12pm, 2pm - 5 pm
    Saturday: 9am - 12pm
    Closed on Sundays & Public Holidays
    Customer Service Hotline: 6512 9250

    Regards,
    Team Innolifestyle

  • Question : Store PickupAug 23, 2017

    Hi there,

    Is this item available for store pick-up?

    Answer : [Re] Store Pickup

    Hi,

    I'm sorry.
    We only send our orders by courier services.

    Regards,
    Team Innolifestyle

  • Question : Inquiry for the item from yap****Jul 16, 2017

    How to claim 1 year warranty if item doesn't work? Is it local warranty mesning 1 to 1 exchange in singapore ?

    Answer : [Re] Inquiry for the item from yap****

    Hi,

    When faulty, just bring the item to the service center along with the invoice/receipt.
    After verification, they will replace a new one for you.

    Regards,
    Team Innolifestyle

★Free Shipping★ UE Ultimate Ears MegaBoom Lifeproof Bluetooth Speakers ★2 Years Warranty★
★Free Shipping★ UE Ultimate Ears MegaBoom Lifeproof Bluetooth Speakers ★2 Years Warranty★
Item Q&A
★Free Shipping★ Logitech K750R Wireless Solar Keyboard★3 Years Logitech Warranty★
★Free Shipping★ Logitech K750R Wireless Solar Keyboard★3 Years Logitech Warranty★
Item Q&A
  • Question : Inquiry for the item from kel****Apr 07, 2018

    Hi, do you have the Mac version of this keyboard in black?

    Answer : [Re] Inquiry for the item from kel****

    Hi,

    I'm sorry, we only have the Windows version.

    Regards,
    Team Innolifestyle

★Free Shipping★ EcoVacs DeeBot Slim 2 Smart Robotic Vacuum Cleaner w/ Dry Mopping ★1 Year Warranty★
★Free Shipping★ EcoVacs DeeBot Slim 2 Smart Robotic Vacuum Cleaner w/ Dry Mopping ★1 Year Warranty★
Item Q&A
  • Question : Inquiry for the item from Ivy****Apr 06, 2018

    Can I check if the item includes the following accessories especially the number of brushes and mop?
    Remote control,Charging Dock, Side brush: 4 and Instruction Manual, Washable Mop with plate: 2 and Advanced cleaning mop with water reservior

    Answer : [Re] Inquiry for the item from Ivy****

    Hi,

    This model comes with
    Charging Dock,
    Remote Control with Battery,
    Instruction Manual + Quick Start Guide,
    Side Brushes x 4,
    Washable/Reusable Microfiber Cleaning Cloths x 2,
    Cleaning Cloth Plate for Dry Mopping,
    Replacement High Efficiency Filter + Sponge Filter.

    This model is for dry mopping only. It does not come with reservoir.

    Regards,
    Team Innolifestyle