Q&A board

Q & A Lists
Item Question & Answer
[JK-Commerce]★SINJIMORU★Card Pocket Pouch Flap/12 Color/Galaxy S10/9/S8/Plus/Note8/iPhone X/8/7/6
[JK-Commerce]★SINJIMORU★Card Pocket Pouch Flap/12 Color/Galaxy S10/9/S8/Plus/Note8/iPhone X/8/7/6
Item Q&A
  • Question : Inquiry for the item from bli****Oct 15, 2019

    Hi seller,

    I need to cancel this order due to wrong address, then I will be placed new order again.

    Answer : [Re] Inquiry for the item from bli****

    Dear customer
    Thank you for using.
    I checked the message.
    I have confirmed the new order history.
    I will request a fast delivery.
    Thank you.

  • Question : Inquiry for the item from eag****Dec 23, 2018

    May I know what is the material of the card sleeve?
    Is it waterproof?

    Answer : [Re] Inquiry for the item from eag****

    Dear Customer
    Thank you for using.
    Synthetic leather (body + lid) is made of span material on the front.
    There is no waterproof function.
    Thank you.

  • Question : Inquiry related delivery from luv****Dec 18, 2018

    Hi, If I place my orders now will u ship out today before 1pm? Can I receive by Saturday or latest Monday? (for Xmas gifts)

    Answer : [Re] Inquiry related delivery from luv****

    Dear Customer
    Thank you for using.
    It takes about 3 ~ 4 days after your order.
    I think it will be possible to complete delivery on the day you requested.
    Thank you.

  • Question : Inquiry for the item from viv****Nov 09, 2018

    Hi, what's the size/dimensions of the shinji card pouch? (Length x height)

    And for the one for one promo, how do i choose the second pouch colour? Or will the free card pouch be the same colour as the first one I choose (under qoo10 options)?

    Answer : [Re] Inquiry for the item from viv****

    Dear Customer
    Thank you for using.
    The size of the item is 53mm * 85mm.
    In addition, the composition of the product will be shipped 2pcs in total for 1 + 1 event.
    Options: iTem: Color selection (ex: Navy) // 1 + 1: Color selection (ex: Black)
    (ex: Navy + Black) shipping
    Thank you.

  • Question : Inquiry for the item from hui****Nov 03, 2018

    Hi, does it fit for iphone SE?

    Answer : [Re] Inquiry for the item from hui****

    Dear Customer
    Thank you for using.
    This product is available on iPhone SE.
    Thank you.

+View all Notice, FAQ, Q&A >>
AUTHENTIC★We Bare Bears Double Bumper★iPhone XS/MAX/XR/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge
AUTHENTIC★We Bare Bears Double Bumper★iPhone XS/MAX/XR/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge
Item Q&A
  • Question : Inquiry for the item from Aty****Oct 15, 2019

    Hi can I go to shop today to pick up

    Answer : [Re] Inquiry for the item from Aty****

    Dear customer
    We apologize for any inconvenience.
    Self-collection is not possible in the Singapore office.
    After requesting a product using Air-Cargo at the Korean head office,
    Self-collection is possible the next day.
    Thank you.

[JK-Commerce]★BT21 by BTS★Wireless Silent Mouse/ Noiseless Mouse/ Charming Design 마우스
[JK-Commerce]★BT21 by BTS★Wireless Silent Mouse/ Noiseless Mouse/ Charming Design 마우스
Item Q&A
  • Question : Inquiry for the item from 260****Oct 11, 2019

  • Question : Inquiry for the item from 260****Jun 11, 2019

    HI SELLER

    DO YOU HAVE YOUR RJ MOUSES IN STOCK??? I WANT TO BUY RJ 5 PIECES.
    CAN I RECEIVED THEM IN FRIDAY? THANKS

    Answer : [Re] Inquiry for the item from 260****

    Dear customer
    Thank you for using.
    There is a stock of goods.
    Self-collection is available in Singapore office.
    On delivery request
    However, we do not know if it will be possible to ship by Friday.
    Thank you.

    Question : [Re] Inquiry for the item from 260****

    hi seller.
    if now i want to buy the koya mouse bt21 2 pieces and i paid use the qexpress,, is it possible i will received them on the next day???

    Answer : [Re] Inquiry for the item from 260****

    Dear customer
    Thank you for using.
    All inquiries can be shipped.
    However, Qxpress's shipping schedule is not known exactly.
    However, you can receive it within 3 days.
    Please refer to this.
    Thank you.

[JK-Commerce] Araree pure 3D Full Curved screen protector film★Galaxy Note 9/8/S10/S9/S8/Plus
[JK-Commerce] Araree pure 3D Full Curved screen protector film★Galaxy Note 9/8/S10/S9/S8/Plus
Item Q&A
  • Question : Inquiry from evo****Oct 04, 2019

[JK-Commerce]★Authentic★ KaKao Friends Multi charger Mini 4port/ Quick Charge 5V 3A/ Smart Charger
[JK-Commerce]★Authentic★ KaKao Friends Multi charger Mini 4port/ Quick Charge 5V 3A/ Smart Charger
Item Q&A
  • Question : Inquiry for the item from par****Sep 28, 2019

    Will u re stock Ryan ?

    Answer : [Re] Inquiry for the item from par****

    Dear customer
    Thank you for using.
    The product you have inquired has been discontinued.
    Therefore, purchase is not possible.
    It will soon be updated with new products.
    Thank you.

    Question : [Re] Inquiry for the item from par****

    Oh what about apeach ? U still have ?

    Answer : [Re] Inquiry for the item from par****

    Dear customer
    We apologize for any inconvenience.
    Inquiry about
    The design contract with Kakao has expired.
    As a result, your design has been discontinued.
    As I mentioned earlier, after changing to a new design,
    Will be updated.
    Sorry for the inconvenience.
    Thank you.

★AUTHENTIC★Line Friends Jungle Brown Guard Up Plus Slide Bumper/iPhone X/XS/XR/Max/8/7/6/Plus Case
★AUTHENTIC★Line Friends Jungle Brown Guard Up Plus Slide Bumper/iPhone X/XS/XR/Max/8/7/6/Plus Case
Item Q&A
  • Question : Inquiry for the item from sio****Oct 01, 2019

    hi seller, can i know if you will be selling the casing for iphone 11 pro max pls? Thank you

    Answer : [Re] Inquiry for the item from sio****

    Dear customer
    Thank you for using.
    Korean manufactured goods (iPhone 11 series)
    All products will be updated around mid-October.
    Thank you.

  • Question : Phone modelJul 13, 2018

    Hi seller - Will you be bring in the cases for Samsung Note 8? Thanks.

    Answer : [Re] Phone model

    Dear Customer
    Thank you for using.
    Sorry.
    Galaxy Note8 was not produced.
    Apple products are available for purchase.
    Thank you.

[JK-Commerce] Mercury Sonata Diary Case★Galaxy Note 10/9/8/S10/S9/S8/Plus/iPhone XS/XR/8/7/Plus
[JK-Commerce] Mercury Sonata Diary Case★Galaxy Note 10/9/8/S10/S9/S8/Plus/iPhone XS/XR/8/7/Plus
Item Q&A
[SUPER SALE!]Issue Diary Case★Galaxy Note 10/S10/Plus/iPhone/XS/MAX/XR/8/7/6/Note9/8/S9/S8/S7/A8/201
[SUPER SALE!]Issue Diary Case★Galaxy Note 10/S10/Plus/iPhone/XS/MAX/XR/8/7/6/Note9/8/S9/S8/S7/A8/201
Item Q&A
  • Question : Inquiry for the item from ger****Sep 30, 2019

  • Question : Inquiry for the item from wat****Sep 21, 2019

  • Question : Inquiry for the item from tan****Jul 18, 2019

    I would like to buy the bluemoon flip
    How to order? I can’t the name

    Answer : [Re] Inquiry for the item from tan****

    Dear customer
    We apologize for any inconvenience.
    The product you inquired is discontinued.
    Therefore, it is impossible to purchase.
    We will upgrade to better products.
    Please for your understanding.
    Thank you.

  • Question : Inquiry for the item from pra****Nov 14, 2018

    I still haven’t received my order
    My order number is 281422541
    Please provide me updates of my order status..
    Itis coming by singpost.. i am checking my mail box everyday... if its local delivery how long it’s suppose to take to deliver order.. it’s mentioned 5-7 days... but its been almost 15 days now.. I haven’t received a single update on it..

    Answer : [Re] Inquiry for the item from pra****

    Dear Customer
    We apologize for any inconvenience.
    The item has been shipped.
    Please attach images of the system, please confirm the pickup date and customer shipping address.
    I will check the delivery once again.
    Thank you.

  • Question : Inquiry for the item from pra****Nov 09, 2018

    How come i haven’t received my order yet?
    My order no is 281422541
    Can you please update me onmu order status
    Thank you

    Answer : [Re] Inquiry for the item from pra****

    Dear Customer
    We apologize for any inconvenience.
    After confirming the status,
    I will request a fast delivery.

    Please double check the customer shipping address set in Qoo10.
    Please check the mailbox of the set shipping address.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JK-commerce]★AUTHENTIC★Line Friends Jungle Brown Jelly Case/ iPhone X/XS/XR/Max/8/7/6/Plus Casing
[JK-commerce]★AUTHENTIC★Line Friends Jungle Brown Jelly Case/ iPhone X/XS/XR/Max/8/7/6/Plus Casing
Item Q&A
  • Question : Inquiry for the item from wei****Sep 24, 2019

[JK-Commerce]Garden Flower Diary case★Galaxy S10/S9/S8/Plus/Note 9/8/iPhoneX/XS/XR/Max/8/7/Plus
[JK-Commerce]Garden Flower Diary case★Galaxy S10/S9/S8/Plus/Note 9/8/iPhoneX/XS/XR/Max/8/7/Plus
Item Q&A
  • Question : Inquiry for the item from 242****Sep 25, 2019

    Hi Team,
    I bought this case for my iPhone 8 plus. It is a very pretty case. Can this size fix the new iPhone 11? Do you have this same design for iPhone 11? I would like to get one.

    Cheers
    Linda

    Answer : [Re] Inquiry for the item from 242****

    Dear customer
    Thank you for using.
    iPhone 11 is not yet made.
    You need to check if it can be used the same.
    Thank you.

  • Question : Inquiry for the item from kri****Mar 20, 2019

    Dear seller I’ve send a msg to you regarding the wrong size you have send for my I phone XR cover . Pls reply ASAP thank you !

    Answer : [Re] Inquiry for the item from kri****

    Dear customer
    Thank you for using.
    Please attach a front picture of the product (the product code should be shown) and a mounting image.
    after confirmation,
    I will reply.
    Sorry for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from 236****Feb 19, 2019

    Hi, for the Garden Flower Diary case series, is the phone case inside hard or soft plastic? Also is the phone case inside transparent or colored? Thanks

    Answer : [Re] Inquiry for the item from 236****

    Dear customer
    Thank you for using.
    The inner case of diary case is TPU jelly case.
    Thank you

  • Question : Inquiry for the item from shi****Jan 26, 2019

    How do I select IPhone 6Plus in the order?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer
    Thank you for using.
    iTem: Select
    Phone: iPhone 6 / 6S Plus: Select
    Color: Select
    Thank you.

  • Question : Inquiry for the item from nun****Jan 10, 2019

    Hi if I place an order for a Hound Tooth Rose Diary (White-Rose) by Qxpress, can I receive by 20th Jan? Qxpress is door delivery?

    Answer : [Re] Inquiry for the item from nun****

    Dear Customer
    Thank you for using.
    We believe the delivery will be completed on the requested date.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JK-Commerce]★Authentic★Kakao friends Hand Mirror / Portable Pocket Cosmetic Mirror/ Makeup Mirror/ Gift/ Kakao Friends Mirror
[JK-Commerce]★Authentic★Kakao friends Hand Mirror / Portable Pocket Cosmetic Mirror/ Makeup Mirror/ Gift/ Kakao Friends Mirror
Item Q&A
★3M Haze Mask Authentic-3M Nexcare Healthy Mask-Adult & Youths&Children/Anti_Dust/Anti_Cold Mask/N95
★3M Haze Mask Authentic-3M Nexcare Healthy Mask-Adult & Youths&Children/Anti_Dust/Anti_Cold Mask/N95
Item Q&A
  • Question : Inquiry for the item from mlt****Sep 20, 2019

    Hi,

    3 layer filter mask - how many masks are there in 1 packet?

    Please let me know before I place order.

    Thank you!

    Answer : [Re] Inquiry for the item from mlt****

    Dear customer
    One triple filter mask is packaged.
    Thank you.

  • Question : Inquiry for the item from dav****Sep 18, 2019

  • Question : Inquiry for the item from phj****Sep 14, 2019

    What are the expiry date for each type?

    Answer : [Re] Inquiry for the item from phj****

    Dear customer
    Thank you for using.
    This product is 3M genuine.
    It was produced in 2019,
    There are no expiry dates.
    Thank you.

  • Question : Inquiry for the item from LCA****Sep 14, 2019

  • Question : Inquiry related delivery from bel****Sep 14, 2019

    Hi! When can I receive the items? Thank you

    Answer : [Re] Inquiry related delivery from bel****

    Dear customer
    Thank you for using.
    Will be shipped immediately when ordering products.
    It will take about 3 to 5 days.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JK-Commerce]★BT21 by BTS★모니터 피규어/ Characters/ KOYA/ CHIMMY/ TATA/ COOKY/ SHOOKY/ MANG/ RJ
[JK-Commerce]★BT21 by BTS★모니터 피규어/ Characters/ KOYA/ CHIMMY/ TATA/ COOKY/ SHOOKY/ MANG/ RJ
Item Q&A
  • Question : Inquiry for the item from udo****Sep 18, 2019

[1+1] RAON The Argan Hair Oil 100ml+100ml [Best in Korea] Magical Hair Theraphy / healthy hair/ silk
[1+1] RAON The Argan Hair Oil 100ml+100ml [Best in Korea] Magical Hair Theraphy / healthy hair/ silk
Item Q&A
  • Question : Inquiry for the item from 239****Sep 13, 2019

    Can I know when is the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from 239****

    Dear customer
    Thank you for using.
    The expiration date depends on the production period of the product.
    In most cases, the expiration date is after March 2022.
    Thank you.

  • Question : Inquiry for the item from ang****Mar 22, 2019

    Hi what's the difference between this and the raon black argan oil? Is this product made in korea?

    Answer : [Re] Inquiry for the item from ang****

    Dear customer
    Thank you for using.
    Inquiries are imported products from France.
    Our company only deals with these products.
    Therefore, it is difficult to compare with other products.
    Please for your understanding.
    Thank you.

  • Question : Inquiry for the item from 167****Dec 26, 2018

    Hi,
    Can I know when is the expiry date for the hair oil? Thanks.

    Answer : [Re] Inquiry for the item from 167****

    Dear Customer
    Thank you for using.
    The product is valid until November 22, 2021.
    Thank you.

  • Question : Inquiry for the item from szn****Apr 21, 2018

    Hello. I am interested to buy argan oil but not sure which one to choose. Few questions.1. Fragrance is baby powder scent pls confirm? 2., I like oil that is very liquid. Not gel. Is urs liquid like olive oil please? 3. I live in singapore. How long u take to deliver? Bevasue amazon in USA can give me the same thing in 3 days. Pls lete know soon. Thanks and have a good day.

    Answer : [Re] Inquiry for the item from szn****

    Dear Customer
    Thank you for using.
    I do not know if the baby powder scent is the same in Singapore and Korea. The expression of fragrance is difficult.
    But it is be thick not a scent. Smooth fragrance.
    It is an oil type liquid.
    Delivery is expected to take about three days.
    Please refer to the product page as much as possible.
    Thank you.

  • Question : product information/ingredientsOct 22, 2017

    Where is this made? Does it contain paraben?? Is it a glass container?

    Answer : [Re] product information/ingredients

    Dear Customer
    The product is a product made in Korea.
    In addition, paraben is not contained.
    The product container is sealed in a plastic container.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JK-Commerce] ★Swisswin 2in1 Hand Stove + 5000mAh Power Bank★Portable Battery Charger/Hand Warmer
[JK-Commerce] ★Swisswin 2in1 Hand Stove + 5000mAh Power Bank★Portable Battery Charger/Hand Warmer
Item Q&A
  • Question : Inquiry for the item from Wes****Sep 12, 2019

    How long is the charging time?

    Answer : [Re] Inquiry for the item from Wes****

    Thank you for using.
    Please refer to the product page.
    This product has Hand Stove and Power Bank mode.
    The charging time may vary depending on the output of the charging adapter.
    Thank you.

  • Question : Inquiry for the item from fal****May 08, 2019

    Hi, the add-on of screen protector full curved film for Note 9 (screenshot as attached) is which screen protector in your listing? Can provide the link to that listing as i would like to know about the details of the screen protector

    Answer : [Re] Inquiry for the item from fal****

    Dear customer
    Thank you for using.
    The flagship items are smartphone case-related items.
    Option applied globally.
    If it is not related to the purchased item, please select not to select it.
    Thank you.

    Question : [Re] Inquiry for the item from fal****

    Hi, im intending to purchase it hence im asking about the details of the screen protector add on in the selection. Pls answer my questions. Thanks

    Answer : [Re] Inquiry for the item from fal****

    Dear customer
    Thank you for your use.
    Full Curved Film - Galaxy Note 9
    This option is an additional purchase.
    The product is a full-cover urethane film.
    The configuration is 2 front and 1 back.
    The entire LCD can be covered.
    Thank you.

  • Question : Inquiry for the item from dap****Dec 28, 2018

    How long is the delivery? Can reach my place by 4 Jan?

    Answer : [Re] Inquiry for the item from dap****

    Dear Customer
    Thank you for using.
    Delivery will take about 3 to 5 days.
    I will request a fast delivery.
    Thank you.

    Question : [Re] Inquiry for the item from dap****

    Hi. I have placed my orders. Pls check. I ordered 3 items. Thank u very much.

    Answer : [Re] Inquiry for the item from dap****

    Dear Customer
    Thank you for using.
    The item has been shipped.
    I will request prompt processing.
    Thank you.

  • Question : Inquiry for the item from dor****Dec 27, 2018

    Hi seller,

    Possible to self collect as I need the item urgently

    Answer : [Re] Inquiry for the item from dor****

    Dear Customer
    Thank you for using.
    Self Collection is possible, but the office is being moved.
    It will be finished soon.
    Please for your understanding.
    Thank you.

  • Question : Inquiry for the item from nic****Dec 21, 2018

    how long does the warmer last?

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer
    Thank you for using.
    Up to 50 temperature double-sided fever hand stove
    For more information, please refer to the product page.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JK-Commerce]★OZMAM★100% Cotton-Baby handkerchief/Made in Korea/ Washcloth/ baby hanky/ Toddler
[JK-Commerce]★OZMAM★100% Cotton-Baby handkerchief/Made in Korea/ Washcloth/ baby hanky/ Toddler
Item Q&A
  • Question : Inquiry related delivery from sar****Sep 09, 2019

    Hi do you have a offline shop?
    I need by Thursday and can I receive by Thu?

    Answer : [Re] Inquiry related delivery from sar****

    Dear customer
    We apologize for any inconvenience.
    There are no offline stores.
    Currently, the Korean factory has been suspended for production and distribution due to holiday holidays.
    All work in Korea begins on September 16.
    Therefore, your request is not possible.
    We apologize for any inconvenience.
    Please for your generous understanding.
    Thank you.

    Question : [Re] Inquiry related delivery from sar****

    Thank you for your reply. So you don't have any stocks left?

    Answer : [Re] Inquiry related delivery from sar****

    Dear customer
    We apologize for any inconvenience.
    Overall the products have been renewed,
    The design has also changed a lot.
    I will upload the product again.
    Sorry for the inconvenience.
    Thank you.

[JK-commerce]★SWISSWIN Selfie Stick Tripod Remote Control Bluetooth Monopod Stick Multi Angle Shooti
[JK-commerce]★SWISSWIN Selfie Stick Tripod Remote Control Bluetooth Monopod Stick Multi Angle Shooti
Item Q&A
  • Question : Inquiry for the item from ann****Aug 30, 2019

    Hi, may I know if the selfie stick would fit Note 10 plus? Thank you.

    Answer : [Re] Inquiry for the item from ann****

    Dear customer
    Thank you for using.
    Available for Galaxy Note 10 Plus.
    Thank you.

  • Question : Inquiry related return and exchange from bay****Jul 31, 2019

  • Question : Inquiry for the item from bay****Jul 29, 2019

  • Question : Inquiry for the item from bay****Jul 29, 2019

  • Question : Inquiry for the item from bay****Jul 14, 2019

    Hi seller, what is the difference between the Swisswin brand and the K brand? Which one can extended to a longer length?

    Answer : [Re] Inquiry for the item from bay****

    Dear customer
    Thank you for your use.
    Both brands are good brands.
    Swisswin products are a little longer in length.
    Thank you.

+View all Notice, FAQ, Q&A >>
★Authentic★Snoopy Airpods Case/ Characters Apple AirPods Case Collection/ Airpod/ 3D Hard Case
★Authentic★Snoopy Airpods Case/ Characters Apple AirPods Case Collection/ Airpod/ 3D Hard Case
Item Q&A
  • Question : Inquiry for the item from dia****Aug 24, 2019

    Does this model suitable for new air pod? Does it has the light indicator and allows wireless charging?
    Thank you

    Answer : [Re] Inquiry for the item from dia****

    Dear customer
    Thank you for using.
    Suitable for New Air pots.
    You can also use the functional part.
    Wireless charging is also possible.
    Thank you.

    Question : [Re] Inquiry for the item from dia****

    Ok thanks. I have placed the order.

    Answer : [Re] Inquiry for the item from dia****

    Dear customer
    Thank you for using.
    Have a nice day ~
    Thank you.

★3IN1 USB Type-C Data Cable★Galaxy Note 8/S8/Plus/iPhone7/6/Plus/V20/Nexus 5X 6P/Macbook/Huawei
★3IN1 USB Type-C Data Cable★Galaxy Note 8/S8/Plus/iPhone7/6/Plus/V20/Nexus 5X 6P/Macbook/Huawei
Item Q&A
  • Question : Inquiry for the item from ste****Aug 28, 2019

    Hi, i need charging cables for my samsung S7 edge and also one for my son's samsung A8. Can u tell me which ones are suitable? Many tks

    Answer : [Re] Inquiry for the item from ste****

    Dear customer
    Thank you for using.
    Galaxy S7 Edge, Galaxy A8 2015 use Micro 5pin
    See option 11 in the link below.
    However, there are many versions of Galaxy A8.
    Please check the exact model before purchasing.
    https://www.qoo10.sg/item/JK-COMMERCE-LG-MOBILE-USB-3-1-TYPE-C-CABLE-GENDER-ADAPTER-CHARGER/511812768?banner_no=1305330
    Thank you.

  • Question : Inquiry for the item from ann****Apr 14, 2018

  • Question : Inquiry for the item from che****Jan 15, 2018

    Hi,

    May I know what is the speed of the cable? Is it 2.0A 2.4A or 3.0A?

    Thank you

    Answer : [Re] Inquiry for the item from che****

    Dear Customer
    Thank you for using.
    The product you inquired is 2.4A.
    Thank you.

  • Question : Inquiry related cancel and refund from Spe****Dec 01, 2017

  • Question : TERA 2in1 MULTI CABLENov 28, 2017

    hi may i know this cable can be use Samsung Note 8 ? Thank you so much.

    Answer : [Re] TERA 2in1 MULTI CABLE

    Dear Customer
    Thank you for using.
    This product is compatible with Samsung Galaxy Note 8.
    Type-C is available.
    Thank you.

LINE FRIENDS Wireless Charger★Fast Charging/iPhoneXS/MAX/XR/87/6/Plus/GalaxyNote9/8/S9/S8/Plus
LINE FRIENDS Wireless Charger★Fast Charging/iPhoneXS/MAX/XR/87/6/Plus/GalaxyNote9/8/S9/S8/Plus
Item Q&A
  • Question : Inquiry for the item from jel****Aug 28, 2019

  • Question : Inquiry for the item from che****Aug 07, 2019

    Hi seller, is this wireless charger portable?

    Answer : [Re] Inquiry for the item from che****

    Dear customer
    Thank you for using.
    Your product is not a portable wireless charger. (Must have power)
    Wireless charging is possible using a USB cable.
    Thank you.

  • Question : Inquiry for the item from yuu****Jun 04, 2019

    Does it work on Samsung S10?

    Answer : [Re] Inquiry for the item from yuu****

    Dear customer
    The Galaxy S10 can be charged wirelessly.
    Thank you.

  • Question : Inquiry for the item from tec****Apr 21, 2019

  • Question : Inquiry for the item from tec****Apr 21, 2019

    Can it be use on iphone X?

    Answer : [Re] Inquiry for the item from tec****

    Dear customer
    Thank you for using.
    The products you inquired can be charged wirelessly for iPhone X / XS.
    Thank you.

Gold and Silver Glitter Collection★iPhone X/XR/XS Max/8/7/Galaxy Note 9/8/S9/S8/Plus/S7 Casing
Gold and Silver Glitter Collection★iPhone X/XR/XS Max/8/7/Galaxy Note 9/8/S9/S8/Plus/S7 Casing
Item Q&A
  • Question : Inquiry from roz****Aug 22, 2019

  • Question : Inquiry for the item from sin****Jan 27, 2019

    For the dreamcatcher series, it would be wonderful if you could add both gold & silver glitter options for both designs... They are all really pretty!

    Answer : [Re] Inquiry for the item from sin****

    Dear customer
    Thank you for using.
    Thanks for the good suggestion.
    Have a good day ~
    Thank you.

  • Question : Inquiry for the item from tra****Nov 30, 2018

[Halal Certification] Himalayan Pink Salt★400g+400g★Edible Rock Salt 100 % Contains 80 minerals
[Halal Certification] Himalayan Pink Salt★400g+400g★Edible Rock Salt 100 % Contains 80 minerals
Item Q&A
  • Question : Inquiry for the item from far****Aug 19, 2019

    What is the expiry? Can take photo of the back of packaging?

    Answer : [Re] Inquiry for the item from far****

    Dear customer
    Thank you for using.
    Himalayan Pink Salt is a salt produced before the earthquake and has no shelf life.
    Thank you.

[1+1][3M Nexcare] 114ea/88ea/76ea★3M Blemish Clear Cover Acne Patch/Truble/Face Mask/eye mask/pimple
[1+1][3M Nexcare] 114ea/88ea/76ea★3M Blemish Clear Cover Acne Patch/Truble/Face Mask/eye mask/pimple
Item Q&A
  • Question : Inquiry for the item from cha****Aug 19, 2019

    Hi, I'm very confused on what to purchase. The square patch is which option? And the 114 sheets is for which option?

    Answer : [Re] Inquiry for the item from cha****

    Hi Customer,
    3M Blemish Clear Cover Acne Patch 114 sheets consist of Circle 8mm X 90 sheets and Circle 12mm X 24 sheets.
    Circle 8mm X 90 sheets - 1Set + Circle 12mm X 24 sheets - 1Set = 1+1
    Please be noted this. Thanks.

  • Question : Inquiry for the item from gle****Aug 05, 2019

    The 1+1 promo is applicable to all, even the 114 pcs one? Is free same type or what? Pls reply me ASAP. Thanks

    Answer : [Re] Inquiry for the item from gle****

    Hi Customer,
    3M Blemish Clear Cover Acne Patch 114 sheets consist of Circle 8mm X 90 sheets and Circle 12mm X 24 sheets.
    Circle 8mm X 90 sheets - 1Set + Circle 12mm X 24 sheets - 1Set = 1+1
    Please be noted this. Thanks.

  • Question : Inquiry for the item from gle****Aug 04, 2019

  • Question : Inquiry for the item from lam****Apr 30, 2017

    Hi,
    [1+1] means buy one box and free one box ?

    Answer : [Re] Inquiry for the item from lam****

    Dear customer
    The product you inquired includes 1 + 1 on one box.
    Thank you.

[JK-commerce]★[INNISFREE] Super Volcanic Pore Clay Mask 100ml / Jeju Volcanic Pore Clay Mask Hard Type Renewal Face Mask
[JK-commerce]★[INNISFREE] Super Volcanic Pore Clay Mask 100ml / Jeju Volcanic Pore Clay Mask Hard Type Renewal Face Mask
Item Q&A
  • Question : Inquiry for the item from jos****Aug 16, 2019

    Hi is the item original or 2x
    What's the expiry date for this

    Answer : [Re] Inquiry for the item from jos****

    Dear customer
    Thank you for using.
    Product is original.
    Period of use
    After opening, it is more than six months from the date of manufacture.
    Thank you.

[JK-Commerce]★ACRO i8 mini★Twins Wireles Earphone Mini Bluetooth V4.2 Earbuds Stereo Headset
[JK-Commerce]★ACRO i8 mini★Twins Wireles Earphone Mini Bluetooth V4.2 Earbuds Stereo Headset
Item Q&A
  • Question : Inquiry for the item from Tra****Aug 16, 2019

    Compatible with iPhone X ?

    Answer : [Re] Inquiry for the item from Tra****

    Dear customer
    Thank you for using.
    Your product is compatible with iPhone X / XS.
    Thank you.

  • Question : Inquiry for the item from jok****Aug 01, 2019

    Hi! Is this compatible with android phones? Thank you!

    Answer : [Re] Inquiry for the item from jok****

    Dear customer
    Thank you for using.
    Compatible with Android phones.
    Thank you.

Hion 3D Curved Tempered Glass★Galaxy S10/S9/S8/Plus/Note9/iPhone X/8/7/6/Plus/Xiaomi FOCO F1/ Note
Hion 3D Curved Tempered Glass★Galaxy S10/S9/S8/Plus/Note9/iPhone X/8/7/6/Plus/Xiaomi FOCO F1/ Note
Item Q&A
  • Question : Inquiry related return and exchange from kos****Aug 05, 2019

    I have made a purchase for the Note 8 tempered glass but the item is cracked upon arrival on 19th Jul. Several communication has passed and i was given the impression that a replacement item will be sent. To my disappointment, I did not received anything until now and only to find out that you wanted to see the damaged item actually. Please do not send out "template" messages as it will confuse the reader if there will be any actions taken to address the issue.

    The item may be cheap but it is the trust and integrity of your shop that i'm disappointed with. For the price i have paid, why would i go to such extent to cheat?

    Attached is the photo showing the cracked tempered glass if you wish to see this as a "proof".

    Please confirm if you will send me the replacement item.

    Answer : [Re] Inquiry related return and exchange from kos****

    Dear customer
    We apologize for any inconvenience.
    The damaged goods were confirmed.
    Sorry for the misunderstanding.
    I will redeliverl the replacement item.
    I will also request a quick delivery.
    Sorry for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from hip****May 19, 2019

    HI,

    Hion Tempered 3D Curved Glass covers the screen well on S10 Plus phone? I worry it may not fit properly since S10 Plus is full screen.

    Pls advise.

    Thanks.

    Answer : [Re] Inquiry for the item from hip****

    Dear customer
    Thank you for your use.
    06) Hion Calidad 3D Full Curved Tempered Glass
    Galaxy S10 Plus
    This product is full cover glass, and there is no problem in fingerprint recognition.
    There are many buyers.
    Thank you.

  • Question : Inquiry related delivery from lau****Apr 29, 2019

    Hi Seller,

    I have still not recieved my 2 pcs of tempered glass. My cart number is 125906987. Please advise

    Answer : [Re] Inquiry related delivery from lau****

    Dear customer
    We apologize for any inconvenience.
    The item has been shipped.
    I will check the status.
    I will check to see if there are any returned items.
    Please double check the customer shipping address set in Qoo10.
    Please check the mailbox of the address you set.
    Thank you.

    Question : [Re] Inquiry related delivery from lau****

    Hi. The address is correct. I have been using this same address for years.

    Answer : [Re] Inquiry related delivery from lau****

    Dear customer
    We apologize for any inconvenience.
    Our company, when returned goods occur,
    The manager will contact you after starting the return item on the link below.
    https://www.qoo10.sg/item/RETURN-TO-SEND-CHECK-PAGE-THE-RETURNED-ITEM-IS-BEING-ARCHIVED/463558337
    Therefore, we will contact you if a return item occurs.
    Please confirm by this Friday.
    after confirmation,
    Reply, please.
    Thank you.

    Question : [Re] Inquiry related delivery from lau****

    Until now I still do not receive anything.

    Answer : [Re] Inquiry related delivery from lau****

    Dear customer
    We apologize for any inconvenience.
    Over time, the customer's information is gone.
    After confirming the customer shipping address set in Qoo10,
    Please reply order number, order date, order name.
    Thank you.

    Question : [Re] Inquiry related delivery from lau****

    My cart no:125906987 (24 Mar)
    Qty:02
    8 link road

    Answer : [Re] Inquiry related delivery from lau****

    Dear customer
    We apologize for any inconvenience.
    I shipped the item again.
    I will also request a quick delivery.
    Thank you.

  • Question : Wrong Item DeliveredAug 02, 2018

  • Question : Inquiry for the item from van****Apr 23, 2018

    Hi seller I have received my item. However the screen protector does not stick on to my screen. Please advice if I can get full refund or exchange the item. This is my second purchase n I'm facing the same problem previously as well. Thanks alot.

    Answer : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.
    Did you attach the product after removing the protective film?
    The product is only adhesive at the end.
    Therefore, after attaching, the end must be pressed and attached.
    Thank you.

    Question : [Re] Inquiry for the item from van****

    Hi, I have followed the instruction given. Previously I bought 2 and all are facing the same problem. Please refund or change it to other brand's protector.

    Answer : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.
    Exchange or cancellation / refund
    Please select and reply.
    Thank you.

    Question : [Re] Inquiry for the item from van****

    I would like to opt for refund.

    Answer : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.
    We will approve the cancellation / refund of the item.

    Please return by mail at a time that is convenient for the customer.

    (408564) UBI TECHPARK 10 UBI CRESCENT # 02-67 (Left Entrance) Singapore

    I apologize once again for your inconvenience.
    Thank you.

    Question : [Re] Inquiry for the item from van****

    For returning of the items Will you be paying for the shipping fee of the item ?

    Answer : [Re] Inquiry for the item from van****

    For returning of the items Will you be paying for the shipping fee of the item ?

    Question : [Re] Inquiry for the item from van****

    Hi Customer,
    Do not worry. We will refund your return shipping fee to Q-money.
    Thank you for your patience.

    Answer : [Re] Inquiry for the item from van****

    Sure. Kindly provide me with the address. One of the tempered glass was dropped n cracked. Hence I will be mailing 1 back to you.

    Question : [Re] Inquiry for the item from van****

    Sure. Kindly provide me with the address.

    Answer : [Re] Inquiry for the item from van****

    Sorry the cracked protector is the one I bought the previous batch.. In this regards I will mail out 2 protector back to u. Thanks.

    Question : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.
    Office address.

    (408564) UBI TECHPARK 10 UBI CRESCENT # 02-67 (Left Entrance) Singapore

    We will process it immediately after confirmation.
    Thank you.

    Answer : [Re] Inquiry for the item from van****

    Hi have u receive the Item? When will the refund get processed ?

    Question : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.
    After confirming return of goods,
    Cancellations / refunds will be approved.
    Cancellations / refunds are subject to Qoo10 policy,
    My Qoo10 -> Q-money can be confirmed after 3 business days.

    After returning the goods,
    Please request a cancellation / refund through Qoo10.
    The delivery is not canceled / refunded by the seller.

    Please return at a convenient time.

    (408564) UBI TECHPARK 10 UBI CRESCENT # 02-67 (Left Entrance) Singapore

    Thank you.

    Answer : [Re] Inquiry for the item from van****

    Hi I'm unable to process refund.. please assist thanks..

    Question : [Re] Inquiry for the item from van****

    Dear Customer
    We apologize for any inconvenience.

    Please request a cancellation / refund through Qoo10.
    Orders that have been shipped can not be canceled / refunded by the seller.

    Singapore Office
    150 Beach Road, Gateway West, #18-01, Singapore 189720

    Tel: 65 6500 4440
    Fax : 65 6735 3487
    Customer Service : Ask a Question
    Partnership : qoo10@qoo10.sg

    Thanks

    Answer : [Re] Inquiry for the item from van****

    For seller to follow below steps :


    1. Go to your shopping list, click 'My Qoo10' at the top of the Qoo10 page
    2. Click 'Cart No.' to see order summary
    3. Click 'Post Question' under 'Inquiry and Conversation' written in blue below the order info
    4. Fill out your inquiry to the seller
    5. Click 'submit' to complete

    Question : [Re] Inquiry for the item from van****

    Please assist to follow the above instructions thanks

    Answer : [Re] Inquiry for the item from van****

    No customer information.

    Question : [Re] Inquiry for the item from van****

    Can you contact the qoo10 about this?

    Answer : [Re] Inquiry for the item from van****

    Dear Customer

    You can inquire below.
    Singapore Office
    150 Beach Road, Gateway West, # 18-01, Singapore 189720

    Tel: 65 6500 4440
    Fax: 65 6735 3487
    Customer Service: Ask a Question
    Partnership: qoo10@qoo10.sg

    Thank you.

    Question : [Re] Inquiry for the item from van****

    Please advise if you have received the item.

    Answer : [Re] Inquiry for the item from van****

    Dear Customer
    Thank you for using.
    I will reply after confirmation.
    Thank you.

+View all Notice, FAQ, Q&A >>
★Authentic★Disney Pooh Mirror Card Case★Galaxy S10e/S10/Plus/9/8/iPhone/XS/MAX/XR/8/7/G7/V40/케이스
★Authentic★Disney Pooh Mirror Card Case★Galaxy S10e/S10/Plus/9/8/iPhone/XS/MAX/XR/8/7/G7/V40/케이스
Item Q&A
  • Question : Inquiry for the item from hun****Aug 01, 2019

    Is this hard case?

    Answer : [Re] Inquiry for the item from hun****

    Dear customer
    Thank you for using.
    Your inquiry
    Hard case + TPU material is a double bumper case.
    Thank you.

★Rearth Ringke Case Collection★iPhoneXS/GalaxyNote 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018
★Rearth Ringke Case Collection★iPhoneXS/GalaxyNote 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018
Item Q&A
  • Question : Inquiry for the item from cla****Jul 24, 2019

    Hi. Is the Ringke Fusion orchid purple for s9 plus available?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer
    Thank you for using.
    Your inquiry
    Purple color.
    Purchase is possible.
    Thank you.

  • Question : Inquiry related delivery from cla****Dec 04, 2018

    Dear Seller,
    Pls check order 123120863 as it has been pending shipping request for more than 2 weeks already. Pls revert asap on status please.
    Thank you.

    Answer : [Re] Inquiry related delivery from cla****

    Hi Customer,
    We had previously emailed you about out of stock and there was no reply. The Coastal Blue color you ordered is out of stock. Items sold out are no longer planned for restock. Once the order is confirmed daily, we buy merchandise from the store and send it to the customer. Therefore, we will know later whether the item is out of stock. Please understand. Currently, Only Metallic Chrome and Metallic Purple color are in stock. You seem to need to cancel order or change the color of the product. Can you change the color? Can you change to another case? We look forward to your prompt reply. Sorry for the inconvenience. Thanks.

  • Question : EnquiryApr 04, 2018

    Hi,

    For Ringke Wave for Galaxy S9 Plus, is there Metallic Purple colour?

    Thank you.

    Answer : [Re] Enquiry

    Dear Customer
    Thank you for using.
    Option updated.
    Purchase is available.
    Thank you.

★Rearth Ringke Case Collection★iPhoneXS/GalaxyNote 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018
★Rearth Ringke Case Collection★iPhoneXS/GalaxyNote 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018
Item Q&A
  • Question : Inquiry for the item from cla****Jul 24, 2019

    Hi. Is the Ringke Fusion orchid purple for s9 plus available?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer
    Thank you for using.
    Your inquiry
    Purple color.
    Purchase is possible.
    Thank you.

[JK-Commerce]★Pastel Plus Diary Case★iPhone X/XS/XR/Max/8/7/Plus/ Galaxy Note 9/8/S9/S8/Plus
[JK-Commerce]★Pastel Plus Diary Case★iPhone X/XS/XR/Max/8/7/Plus/ Galaxy Note 9/8/S9/S8/Plus
Item Q&A