Q&A board

Q & A Lists
Item Question & Answer
1/6pcs ESD Safe Anti-Static Stainless Steel Tweezers Set Maintenance Repair
1/6pcs ESD Safe Anti-Static Stainless Steel Tweezers Set Maintenance Repair
Item Q&A
Solar Powered UV Mosquito Insect Zapper Killer Bug Trap LED Garden Light Lamp
Solar Powered UV Mosquito Insect Zapper Killer Bug Trap LED Garden Light Lamp
Item Q&A
  • Question : Inquiry for the item from Dev****May 18, 2019

    Hi, is this mounted on the wall or on the floor? I saw your picture mounted on the wall but the other customer received is for stand on the floor.. which one is it?

    Answer : [Re] Inquiry for the item from Dev****

    Hello, it will be more convenient to use on the wall.

5PCS TEC1-12706 Heatsink Thermoelectric Cooler Cooling Peltier Plate Module
5PCS TEC1-12706 Heatsink Thermoelectric Cooler Cooling Peltier Plate Module
Item Q&A
  • Question : Inquiry for the item from 245****May 15, 2019

    Hi, if the hot side of the peltier plate is about 50 Celsius, how cold will the cold side be? is there a equation to calculate this ? Thank you

    Answer : [Re] Inquiry for the item from 245****

    Hello, we can't absolutely guarantee that the effect will be different in different situations.And this Operates Temperatur is -30℃ to 70℃.

    Question : [Re] Inquiry for the item from 245****

    So if the hot side is 70 degrees the cold side will be minus -30 degrees?

    Answer : [Re] Inquiry for the item from 245****

    Hello,dear.not necessarily -30 degrees, you could refer to other buyers' comments.Thanks.

Mini 3 Port USB 2.0 Rotating Splitter Adapter Hub For PC Laptop Notebook Mac
Mini 3 Port USB 2.0 Rotating Splitter Adapter Hub For PC Laptop Notebook Mac
Item Q&A
  • Question : Inquiry for the item from er_****May 13, 2019

    Hi!
    Can this usb do data transfer from thumbdrive to laptop?
    Thanks

    Answer : [Re] Inquiry for the item from er_****

    Hello, it should be ok, you can also refer to the product details.

Pull EVA Foam Water Gun Toy Kids Swimming Water Toys Beach Toy Bath Toys Gift
Pull EVA Foam Water Gun Toy Kids Swimming Water Toys Beach Toy Bath Toys Gift
Item Q&A
1Pcs Beach Pool Ball Inflatable Aerated Air Stress Water Educational Toys
1Pcs Beach Pool Ball Inflatable Aerated Air Stress Water Educational Toys
Item Q&A
  • Question : Inquiry related delivery from qt_****May 06, 2019

    Hi, if I order today, can I receive before friday? Thank you.

    Answer : [Re] Inquiry related delivery from qt_****

    10 May 2019?

    Question : [Re] Inquiry related delivery from qt_****

    Hello,dear, it usually takes about 7 days to Singapore.

New Mesh Bag Lightweight Portable Yarn Crochet Thread Storage Organizer
New Mesh Bag Lightweight Portable Yarn Crochet Thread Storage Organizer
Item Q&A
multicolor Small Size Anal Toys Butt Plug Stainless Steel Anal Plug Sex Toys
multicolor Small Size Anal Toys Butt Plug Stainless Steel Anal Plug Sex Toys
Item Q&A
  • Question : Inquiry related delivery from 976****May 02, 2019

  • Question : Will the packaging be discreet?Oct 29, 2018

  • Question : 货源May 26, 2018

    请问你们还有货吗? 谢谢。

    Answer : [Re] 货源

    有库存的哦O(∩_∩)O

    Question : [Re] 货源

    可以选择颜色吗? 谢谢。

    Answer : [Re] 货源

    不支持选颜色,随机发的哟。

    Question : [Re] 货源

    了解了。但如果我定购了两个,希望可以有不同的颜色。谢谢。

    Answer : [Re] 货源

    好的,我会跟仓库说一下,尽量给你发不同的颜色。^_^

World Map Earth Globe Soft Squeeze Foam Ball Hand Wrist Exercise Stress Relief
World Map Earth Globe Soft Squeeze Foam Ball Hand Wrist Exercise Stress Relief
Item Q&A
Clear Exam Pencil Case S/L Transparent Simple Mesh Zipper Stationery Bag School
Clear Exam Pencil Case S/L Transparent Simple Mesh Zipper Stationery Bag School
Item Q&A
  • Question : Inquiry for the item from yap****May 01, 2019

  • Question : Inquiry from tye****Feb 15, 2019

    Dear Seller, am looking at buying 42 pcs of the L size stationery case in grey & black (half each). Will you be able to offer me some discount please?

    我想订购 42 份大型黑与灰色。可以给我打点则扣吗?

    Answer : [Re] Inquiry from tye****

    你好,因为产品的价格已经很低了,所以,如果你购买42 pcs , 我可以再多赠送给你8个,你觉得呢?

  • Question : Inquiry for the item from iig****Jun 23, 2018

Squeeze Truck Style Water Ring Toss Game Machine Kids Antistress Game Toys
Squeeze Truck Style Water Ring Toss Game Machine Kids Antistress Game Toys
Item Q&A
  • Question : Inquiry for the item from 242****Apr 28, 2019

    I need 15 pieces. How long it will take to get items delivered in singapore?

    Answer : [Re] Inquiry for the item from 242****

    Hello,which style do you want?

6.35mm Pickup Piezo 3 Transducer For Acoustic Guitar Ukulele Mandolin
6.35mm Pickup Piezo 3 Transducer For Acoustic Guitar Ukulele Mandolin
Item Q&A
  • Question : Inquiry for the item from 238****Apr 23, 2019

    How is it there are 3 transducers.Do we stick all 3 to the musical instrument? Am buying this for my ukelele

    Answer : [Re] Inquiry for the item from 238****

    Hello,dear,yes,yo could stick all 3 to the musical instrument,that is the sound will be better.Thanks.

4 Channel 5.1 Surround 3D PCI Sound Audio Card MIDI for PC Windows XP/7/8/10
4 Channel 5.1 Surround 3D PCI Sound Audio Card MIDI for PC Windows XP/7/8/10
Item Q&A
  • Question : Inquiry for the item from 237****Apr 21, 2019

    Does this sound card work with Win 7 / 64bits and Win 10 / 64 bits ?

    Thank you

    Answer : [Re] Inquiry for the item from 237****

    Hello,daer,it's ok.Thanks.

Hot kids Musical Percussion Instrument Castanet Preschool Education Toy
Hot kids Musical Percussion Instrument Castanet Preschool Education Toy
Item Q&A
  • Question : Inquiry for the item from gen****Apr 11, 2019

Wooden Tangram Jigsaw Tetris Puzzle Toy For Kids 9Pieces Educational Game
Wooden Tangram Jigsaw Tetris Puzzle Toy For Kids 9Pieces Educational Game
Item Q&A
  • Question : Inquiry for the item from lee****Apr 10, 2019

    Hi, how many quantity do you have? Thanks.

    Answer : [Re] Inquiry for the item from lee****

    Hello,dear,now we have 22 stocks for the time being, how many pieces do you want?Thanks.

    Question : [Re] Inquiry for the item from lee****

    Oh i need about 27 pieces. That’s ok, thanks.

    Answer : [Re] Inquiry for the item from lee****

    Hello,dear,if you are willing to wait, you will have the stock you need after three days.Thanks.

  • Question : Inquiry from fan****Apr 09, 2018

500W Electric Water Heater Liquids Immersion Travel Outdoor Portable Boiler 220V
500W Electric Water Heater Liquids Immersion Travel Outdoor Portable Boiler 220V
Item Q&A
  • Question : Inquiry related delivery from im.****Apr 10, 2019

    Hi, if I order today, when will I be able to receive it as Im flying off on 20 Apr. Thanks.

    Answer : [Re] Inquiry related delivery from im.****

    Hello,dear, it usually takes about 7 days to Singapore.If you order now, you can receive it before the 20th.Thanks.

  • Question : Inquiry for the item from imp****Mar 01, 2019

    Hi, what kind of container or pail can I use this?

    Answer : [Re] Inquiry for the item from imp****

    all will be ok.

  • Question : Inquiry for the item from wsc****Jun 23, 2018

    What is the voltage? Singapore usage. Thanks

    Answer : [Re] Inquiry for the item from wsc****

    hi
    it is 500 w, 220 v

  • Question : Inquiry related delivery from tze****May 01, 2018

    Hi,
    If I order today, will I get the item by 9th May ?

    Thank you

    Answer : [Re] Inquiry related delivery from tze****

    hi
    it is usually take 5 to 7 days for the delivery, we will ship it out asap after you place order.^_^

A pair Wristbands Wrist band Sweatbands Sweat Band for Sport Tennis Badminton
A pair Wristbands Wrist band Sweatbands Sweat Band for Sport Tennis Badminton
Item Q&A
  • Question : Inquiry for the item from gle****Apr 08, 2019

    Hi seller, each pack comes with 2 wristbands right? And is it possible to get my items before 17 April?

    Answer : [Re] Inquiry for the item from gle****

    Hello,dear,yes,it's 2 pcs for 1 order ,it usually takes about 7-9 days to Singapore.And it is possible to get my items before 17 April.Thx.

    Question : [Re] Inquiry for the item from gle****

    Thank you for replying and assuring me! I have ordered the items already please do me this favour, I really really appreciate the kind and good service!

    Answer : [Re] Inquiry for the item from gle****

    Hello,dear,this is what we are supposed to do.And thank you for your support,too.

    Question : [Re] Inquiry for the item from gle****

    Thank you so much!

    Answer : [Re] Inquiry for the item from gle****

    Hello,dear,you are welcome.Hope you can receive your order as soon as possible.

  • Question : Inquiry related delivery from 261****Dec 02, 2018

    Hi, if I were like to order 12 yellow and 12 red, and self-collect by Wed, 5 Dec, is it possible?

    Answer : [Re] Inquiry related delivery from 261****

    Hello,dear, sorry it maybe can't. it usually takes about 7 days to Singapore.

  • Question : Stock availability - 5 pairs of sky blueSep 24, 2018

    Hello, we are intending to get 5 pairs of sky blue wristband delivery by end of next week. Do you have stock?

    Answer : [Re] Stock availability - 5 pairs of sky blue

    Yes, dear,we have. You can make the order directly.

  • Question : Delivery timeJun 26, 2018

  • Question : Inquiry for the item from jus****Oct 12, 2017

    Do you have colour
    1. Yellow
    2. Sky blue
    3. Orange
    4. Green
    5. Blue
    6. Pink
    I can order anytime once the colour confirm available.
    Need it by 18 Oct 17.

    Answer : [Re] Inquiry for the item from jus****

    Hi,
    all color in stock,but it's shipped from China to you need about 5-7 days.
    regards!

    Question : [Re] Inquiry for the item from jus****

    I have placed my order. [cart#113926883]
    Please post out as soon as possible.
    Thanks.

    Answer : [Re] Inquiry for the item from jus****

    Pls proceed my order as soon as possible.

    Question : [Re] Inquiry for the item from jus****

    Hi,
    i got it,we have shipped it out today.regards!

+View all Notice, FAQ, Q&A >>
1set Cute Stationery Mini Cute Boat Highlighter Pen Marker Pens Set Kids Gift
1set Cute Stationery Mini Cute Boat Highlighter Pen Marker Pens Set Kids Gift
Item Q&A
  • Question : Inquiry for the item from shu****Apr 08, 2019

    Hi

    Please advise if price is for 1 set of highlighters. Thanks.

    Answer : [Re] Inquiry for the item from shu****

    Hello,dear,package included:1 Set / 6 Pcs Highlighter Pen,Thanks.

Tactical Molle Hanging Strap Webbing Buckle Clip Key Bottle Hook Belt Tool Busto
Tactical Molle Hanging Strap Webbing Buckle Clip Key Bottle Hook Belt Tool Busto
Item Q&A
  • Question : Inquiry for the item from gue****Apr 03, 2019

    Item no. 462005755
    Hi Sir/Mm

    Are you able to provide the inner diameter of the ring (the part where the bottle rest neck rests on during hanging)?

    You can reply me at my email ktliow@hotmail.com

    Thank you.

    Answer : [Re] Inquiry for the item from gue****

    Hello,dear, The normal beverage bottles are matched as in the product details picture.Thank you very much.

1PC Bright Durable Dental Mouth Mirror with LED Light
1PC Bright Durable Dental Mouth Mirror with LED Light
Item Q&A
  • Question : Inquiry for the item from kgn****Mar 28, 2019

    What type of battery is used for this item?

    Answer : [Re] Inquiry for the item from kgn****

    Hello,dear,this item use 3 piece of button battery.Thanks.

Doctor Nurses Dual Head EMT Clinical Stethoscope Medical Auscultation Device
Doctor Nurses Dual Head EMT Clinical Stethoscope Medical Auscultation Device
Item Q&A
  • Question : Inquiry for the item from fem****Mar 25, 2019

    No colour choice? What colour is the default?

    Answer : [Re] Inquiry for the item from fem****

    Hello, dear, Colors are shipped at random. Thx.

  • Question : Inquiry related cancel and refund from nik****Apr 16, 2018

    Hi, thanks for replying for the stethoscope... can I just check with you, will the refunded amount directly go to may bank card?? Because I didn’t receive anything now

    Answer : [Re] Inquiry related cancel and refund from nik****

    hi
    i have process refund yesterday, and qoo will return the payment to your account or bank card in 3 working days, if you have not receive it, you can contact with qoo.

  • Question : [Shipping] Related InquiriesMar 07, 2017

    Hi. My order number is 207922431. It was shipped out last 4March according to the status but until now i have not received the item. Kindly follow up my order. Thanks

    Answer : [Re] [Shipping] Related Inquiries

    Hi,
    this is tracking no.CNSG2666091,it's in transit,it's shipped from China to you need about 5 working days.
    so pls patient wait.

Children Education Learning Math Teaching Aids Puzzle Cube Spell Answer Toys
Children Education Learning Math Teaching Aids Puzzle Cube Spell Answer Toys
Item Q&A
  • Question : Inquiry related delivery from boo****Mar 22, 2019

  • Question : Inquiry for the item from chu****Mar 15, 2019

  • Question : Inquiry for the item from coo****Aug 25, 2018

    Stock check, can check if u have sufficient stocks? I would like to order 24pcs and how long will it take to reach?

    Answer : [Re] Inquiry for the item from coo****

    Yes, dear, the stock is full. It will usually takes about 7 days.

  • Question : Inquiry for the item from sie****Aug 06, 2018

  • Question : Inquiry related delivery from KRI****May 17, 2018

+View all Notice, FAQ, Q&A >>
Silicone Keyboard Skin Cover Case for Macbook Air Pro 13 15 17 Inch
Silicone Keyboard Skin Cover Case for Macbook Air Pro 13 15 17 Inch
Item Q&A
  • Question : Inquiry for the item from gen****Mar 20, 2019

  • Question : Inquiry related delivery from suh****Sep 30, 2018

  • Question : Replacement?Jan 12, 2016

    Hi, I recently bought a blue keyboard skin for Macbook Air 13" from you. I was expecting the light blue colour from the pictures you posted, but instead it is quite a dark blue. Is there any replacement available?
    As you can see it is a very different colour from the one you posted on the item page.

    Answer : [Re] Replacement?

    Dear friend,

    so sorry for this issue,we will give you full refund.
    pls remove negative feedback after you receive refund.
    thanks!

    Question : [Re] Replacement?

    Okay, I will remove the negative review after the refund.
    Just to check, there's no light blue version?
    You should really consider updating the pictures posted, so as not to mislead customers.
    Thanks!

    Answer : [Re] Replacement?

    Dear friend,
    thanks for your suggest,we have checked our product,we have light blue and dark blue.
    so sorry for this issue,we've gave you full refund,pls remove review.thanks for your support,we will do better.
    thanks!

    Question : [Re] Replacement?

    Can I get a replacement light blue one?

    Answer : [Re] Replacement?

    Dear,
    we've give you refund,pls check it.now only dark blue is avalible,the light blue not in stock.
    pls remove negative feedback.
    thanks!

    Question : [Re] Replacement?

    Okay. I have already hidden it from public view, there is no option to remove/delete it.

    Answer : [Re] Replacement?

    Dear,pls contact Qoo10 sevice center help you remove review.
    thank you so much!

Foam Hand Grippers Fitness Grip Forearm Heavy Strength Grips Arm Exercise Wrist
Foam Hand Grippers Fitness Grip Forearm Heavy Strength Grips Arm Exercise Wrist
Item Q&A
  • Question : Inquiry for the item from dav****Mar 19, 2019

    What is the power kg of the item? Is it 4kg or? Thanks

    Answer : [Re] Inquiry for the item from dav****

    Hello,dear,the power kg of the item meets the standards of normal adult use, you don't have to worry.

2x Car H4 HID Xenon Halogen White Headlight 12V 60/55W Halogen Bulb Lamp
2x Car H4 HID Xenon Halogen White Headlight 12V 60/55W Halogen Bulb Lamp
Item Q&A
  • Question : Inquiry for the item from lou****Mar 16, 2019

    This cones as a set of 2 nos.?

    Are these ready stock? When can deliver if purchased?

    Thx.

    Answer : [Re] Inquiry for the item from lou****

    Yes,dear, 2nos. Hello,dear, it usually takes about 7-9 days to Singapore. Thx.

  • Question : Inquiry for the item from amp****Oct 11, 2018

    What's is white light range in " K "

    Answer : [Re] Inquiry for the item from amp****

    Dear, the luminous flux is about 1000LM.

  • Question : Inquiry for the item from amp****Oct 11, 2018

    What's is white light range in " K "

    Answer : [Re] Inquiry for the item from amp****

    Dear, the luminous flux is about 1000LM.

Plastic Dual Flush Toilet Water Tank Push Button With 2 Rod for 38/48/58mm
Plastic Dual Flush Toilet Water Tank Push Button With 2 Rod for 38/48/58mm
Item Q&A
  • Question : Inquiry for the item from sha****Mar 13, 2019

    Hi.. my toilet brand is Claytan.
    Can this fits in the hole if i know the size?
    Is this applicable to all brand

    Answer : [Re] Inquiry for the item from sha****

    Hello, dear, pls check. Thx.

  • Question : delivery timeOct 15, 2016

    What is the fastest delivery time

    Answer : [Re] delivery time

    Hi,
    it's shipped from China to you need about 5-7 days.
    thanks!

Chic Finger Phone Holder Plastic Sling Grip Anti Slip Stand for Cell Smart Phone
Chic Finger Phone Holder Plastic Sling Grip Anti Slip Stand for Cell Smart Phone
Item Q&A
  • Question : Inquiry related delivery from sir****Mar 11, 2019

  • Question : shippingNov 02, 2017

    Hello, when will my item be sent out?

    Answer : [Re] shipping

    Dear buyer, your item packed, and it will be shipped out tomorrow

PET Foaming Spray Bottle Plastic Shampoo Lotion Foam Pump Soap Dispenser 100/250/300ML
PET Foaming Spray Bottle Plastic Shampoo Lotion Foam Pump Soap Dispenser 100/250/300ML
Item Q&A
  • Question : Inquiry related delivery from Cho****Mar 08, 2019

  • Question : can we use it to store/dispense pure coconut oil...Jun 26, 2018

    hi seller, 26 June 2018
    may i know if any of these bottle be used to store / dispense pure coconut oil?
    thank you

    Answer : [Re] can we use it to store/dispense pure coconut oil...

    hi
    i have advertise another type bottle to the listing, you can see if it is suit for dispense pure coconut oil