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Joseph&Casey
Joseph&Casey SingaporeSG
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Sunday, Public Holiday:Closed
Q & A Lists
Item Question & Answer
[Flash Deal] 2022 JosephCasey Blanket / Comforters / Bedding / Quilt
[Flash Deal] 2022 JosephCasey Blanket / Comforters / Bedding / Quilt
Item Q&A
  • Question : Inquiry related delivery from LeeOct 19, 2024

  • Question : Inquiry for the item from KateMar 14, 2023

  • Question : Inquiry for the item from gracelim12Mar 06, 2023

    Hello, when will u have stocks for 1.8m and 2m for A05 and A02 ?

    Answer : [Re] Inquiry for the item from gracelim12

    Hi there, so far we will not restock this product anymore ya, so sorry about that.

  • Question : Inquiry for the item from gracelim12Mar 03, 2023

    Hi, do you have stock of 1.8m for A05 and A02 ?

    Answer : [Re] Inquiry for the item from gracelim12

    Hi, we only got A2 currently, thank you

    Question : [Re] Inquiry for the item from gracelim12

    But when I try to enter order 1.8m for A2 there is no selection.

    Answer : [Re] Inquiry for the item from gracelim12

    How to order A2 1.8m when there is no option to select ?

    Question : [Re] Inquiry for the item from gracelim12

    Hello ? Pls advise.

    Answer : [Re] Inquiry for the item from gracelim12

    Hi, the selection for A2 1.8m is available now ya

  • Question : Inquiry for the item from kkcheng77Jan 27, 2023

    What are the available sizes? Is it square so 1.8m by 1.8m?

    Answer : [Re] Inquiry for the item from kkcheng77

    Hi, it is 1.8m*2.0m

    Question : [Re] Inquiry for the item from kkcheng77

    The size is for which design? Some designs have option of 1.5m only

    Answer : [Re] Inquiry for the item from kkcheng77

    1.8m got A1, A2, A3, A20 and A21

+View all Notice, FAQ, Q&A >>
[Flash Deal] High density fiber Bolster 1500 grams / Bedding / Cotton / High Density Fiber / Comfort
[Flash Deal] High density fiber Bolster 1500 grams / Bedding / Cotton / High Density Fiber / Comfort
Item Q&A
  • Question : Inquiry for the item from JOct 12, 2024

  • Question : Inquiry related delivery from ong_goh_ktSep 24, 2024

  • Question : Inquiry related delivery from JSep 23, 2024

[Coupon Friendly] 2 x 1000g pillow /Premium Hotel Microfiber Pillow/Bolster/Bedding/Comfort
[Coupon Friendly] 2 x 1000g pillow /Premium Hotel Microfiber Pillow/Bolster/Bedding/Comfort
Item Q&A
  • Question : Inquiry for the item from JOct 12, 2024

  • Question : Inquiry for the item from mx_lokeOct 02, 2024

  • Question : Inquiry related delivery from JSep 20, 2024

  • Question : Inquiry related delivery from SMSep 13, 2024

  • Question : Inquiry related delivery from sherSep 06, 2024

+View all Notice, FAQ, Q&A >>
[Flash Deal] 2 x 1000g pillow for $12.90 Nett/Premium Hotel Microfiber Pillow/Bolster/Bedding/Comfor
[Flash Deal] 2 x 1000g pillow for $12.90 Nett/Premium Hotel Microfiber Pillow/Bolster/Bedding/Comfor
Item Q&A
  • Question : Inquiry related delivery from ong_goh_ktSep 24, 2024

  • Question : Inquiry related delivery from FLSep 16, 2024

  • Question : Inquiry related delivery from ireneTSep 02, 2024

    ORDER NO: 360749333

    Seller, item ordered on Aug 30, 2024, has STILL NOT BEING SHIPPED OUT.
    Wrote to you on 1 sept, no reply.
    Just sent you same msg. pls advise
    Thanks

    Answer : [Re] Inquiry related delivery from ireneT

    SELLER, DO YOU HV THE COURTESY TO REPLY? IF YOU CANT SHIPPED OUT OR DUE TO ANY WATEVER REASONS, YOU SHD AT LEAST LET THE BUYER KNOW.

  • Question : Inquiry related delivery from mich9816Sep 03, 2024

  • Question : Inquiry related delivery from mich9816Sep 01, 2024

+View all Notice, FAQ, Q&A >>
*Flash Deal* Mattress Topper / Protector / Extra Comfort / Beddings / Bed Frame / Bed Room /Blanket
*Flash Deal* Mattress Topper / Protector / Extra Comfort / Beddings / Bed Frame / Bed Room /Blanket
Item Q&A
  • Question : Inquiry for the item from sarojiniSep 23, 2024

  • Question : Inquiry for the item from victoriataylor66Apr 22, 2023

    If I buy 2 topper can u put both topper making sure ieach I'd inside sealed plastic wrapper and then put both topper inside 2 clean boxes and send me as courier is terrible here . I can pay for extra packing as pillows came not well packed l and dumped at common corridor by qexpress courier who are illerate and do not know difference veteran putting on doorsteps as per delivery instructions and putting parcels on dirty common corridor .do need your assistance to get items delivered to us cleanly as we don't want to got through hassle of return not worth our time

    Answer : [Re] Inquiry for the item from victoriataylor66

    Hi, this mattress topper is usually we will put inside a big transparent plastic bag, after vacuuming, the item will insert into our poly mailer bag and ship out, hope this clarifies.

  • Question : Inquiry for the item from victoriataylor66Apr 22, 2023

    Does this come inside a plastic wrapper by itself or you will pack it into plastic as we are looking for mattress to be inside plastic wrapper sealed so we don't have packer hands in it so pps let us know ow so we can order 2

    Answer : [Re] Inquiry for the item from victoriataylor66

    Hi, this mattress topper is usually we will put inside a big transparent plastic bag, after vacuuming, the item will insert into our poly mailer bag and ship out, hope this clarifies.

  • Question : Inquiry for the item from RoseMar 29, 2023

    Hello. May i know when will you be restocking for the queen size one?

    Answer : [Re] Inquiry for the item from Rose

    Hi, new stock will arrive in SG in about one month

  • Question : Inquiry for the item from siadude67Jan 13, 2023

    Hi seller,I’ve already make my payment,but why is it asked for another payment..I’ve checked my account stated that it’s have been deducted $26.89..please check.thank u😊

    Answer : [Re] Inquiry for the item from siadude67

    The price is after $5 discounts coupon.

    Question : [Re] Inquiry for the item from siadude67

    Hi there, kindly contact to Qoo10 cs as they are more familiar with the payment issue, thank you

[Flash Deal] SG Local Brand Shiroi 5-in-1 Laundry Capsules 30pods x 2 Refill Packs total 60Pods
[Flash Deal] SG Local Brand Shiroi 5-in-1 Laundry Capsules 30pods x 2 Refill Packs total 60Pods
Item Q&A
  • Question : Inquiry for the item from ksteo_sinSep 22, 2024

  • Question : Inquiry for the item from WinAug 14, 2023

  • Question : Inquiry for the item from jennywsw62Jun 12, 2023

    How many capsules in 7.5kgwashing machine

    Answer : [Re] Inquiry for the item from jennywsw62

    Hi Customer, Will be 2. Thanks

  • Question : Inquiry for the item from SportymumMay 13, 2023

    Is it plant based?

    Answer : [Re] Inquiry for the item from Sportymum

    Hi, this is not plant based ingredients ya

  • Question : Inquiry for the item from AllyMay 13, 2023

    Where is it made in?

    Answer : [Re] Inquiry for the item from Ally

    Hi, the product is manufactured in China

+View all Notice, FAQ, Q&A >>
[Flash Deal] 2024 Ergonomic Office Chair / Gaming Chair Lumbar Support  adjustment Armrest Headrest
[Flash Deal] 2024 Ergonomic Office Chair / Gaming Chair Lumbar Support adjustment Armrest Headrest
Item Q&A
  • Question : Inquiry related delivery from sadaooSep 11, 2024

  • Question : Inquiry from kidkiddySep 08, 2024

  • Question : Inquiry related delivery from rcrjr621Sep 06, 2024

  • Question : Inquiry related delivery from Unhappy BuyerAug 29, 2024

    No reply or updates since ordered since July 29th. When will my order be shipped out? This is the umpteenth time I have asked and waiting for a reply.

    Answer : [Re] Inquiry related delivery from Unhappy Buyer

    Got through a call, person I charge say will check and call me back. Well, you know what that means.
    Managed to get Q10 CS too. "They will check". Till today. No news is BAD news.

    Question : [Re] Inquiry related delivery from Unhappy Buyer

    Got through a call, person I charge say will check and call me back. Well, you know what that means.
    Managed to get Q10 CS too. "They will check". Till today. No news is BAD news.

  • Question : Inquiry for the item from kidkiddyAug 14, 2024

    When will delivery???

    Answer : [Re] Inquiry for the item from kidkiddy

    Why delivery date 12 aug today already 17 aug

    Question : [Re] Inquiry for the item from kidkiddy

    can i have ur order number to check

    Answer : [Re] Inquiry for the item from kidkiddy

    when can reply the status

    Question : [Re] Inquiry for the item from kidkiddy

    One month still canjot fullfilled

    Answer : [Re] Inquiry for the item from kidkiddy

    One month still canjot fullfilled

+View all Notice, FAQ, Q&A >>
Memory foam Back pillow lumbar pillow lumbar pad / Cushion /Office/Back Support
Memory foam Back pillow lumbar pillow lumbar pad / Cushion /Office/Back Support
Item Q&A
[Flash Deal]2022 Upg Gaming Chair/Office Chair/Premium Executive Computer Chair/High Back/More Firm
[Flash Deal]2022 Upg Gaming Chair/Office Chair/Premium Executive Computer Chair/High Back/More Firm
Item Q&A
*Flash Deal*New 120ML HOTEL SCENT Botanical Aromatherapy Essential Oil Reed Diffuser/Home/Office
*Flash Deal*New 120ML HOTEL SCENT Botanical Aromatherapy Essential Oil Reed Diffuser/Home/Office
Item Q&A
  • Question : Inquiry for the item from AdeAug 16, 2024

    What scent has the strongest smell?

    Answer : [Re] Inquiry for the item from Ade

    hi all smell also strong.

[Flash Deal] New 150ML HOTEL SCENT Botanical Aromatherapy Essential Oil Reed Diffuser/Home/Office
[Flash Deal] New 150ML HOTEL SCENT Botanical Aromatherapy Essential Oil Reed Diffuser/Home/Office
Item Q&A
  • Question : Inquiry for the item from AdeAug 16, 2024

    What scent has the strongest smell?

    Answer : [Re] Inquiry for the item from Ade

    hi all smell also strong.

[Flash Sale] 2023 Latest Office chair/Arm rest adjustment /Max 120kg/Computer chair/Gaming chair
[Flash Sale] 2023 Latest Office chair/Arm rest adjustment /Max 120kg/Computer chair/Gaming chair
Item Q&A
  • Question : Inquiry for the item from Dennis TanJul 26, 2024

    What's the difference between 030 and 707 models? Do I have to fix it myself or does it comes assembled?

    Answer : [Re] Inquiry for the item from Dennis Tan

    hi yes ..is in a box.. u need to assembly the chair on ur own .
    707 models are the latest models design wise there's diff.. i will recommend 707 models.
    Thanks

  • Question : Inquiry for the item from ChJul 09, 2024

    May I know the largest distance at the base (outer roller to outer roller)?

    Answer : [Re] Inquiry for the item from Ch

    sorry i dont get ur question

  • Question : Inquiry related delivery from kurt_tchAug 25, 2023

    I bought 3pieces and opted self collection. Buy your collection site is stated as permanently closed. May i know its actual operating hours?

    Answer : [Re] Inquiry related delivery from kurt_tch

    thanks.

  • Question : Inquiry for the item from htmernesttanMay 31, 2023

    Hi Team, wanted to check for order number: 355194555, is there an estimated delivery date?

    Thanks!

    Answer : [Re] Inquiry for the item from htmernesttan

    Hi Customer, Will by next week. Thanks

    Question : [Re] Inquiry for the item from htmernesttan

    Hi team im missing a screw for my seat

    Answer : [Re] Inquiry for the item from htmernesttan

    Hi Customer, Possible help us take a pic

  • Question : Inquiry related cancel and refund from TerenceMay 31, 2023

+View all Notice, FAQ, Q&A >>
[Flash Deal] 2024 Diatomite Floor Mat Quick-Dry Kitchen Mat Non-Slip Soft Bathroom Carpets Kitchen
[Flash Deal] 2024 Diatomite Floor Mat Quick-Dry Kitchen Mat Non-Slip Soft Bathroom Carpets Kitchen
Item Q&A
  • Question : Inquiry for the item from MicMay 04, 2024

  • Question : Inquiry for the item from curious curiousMar 28, 2024

  • Question : Inquiry for the item from HuiFeb 06, 2024

    Hello seller, did u forget about my orders? I ordered since 31 Dec 2023. My order numbers are 358148780 to 358148783. I see that the shipping is rescheduled again to 6 Feb, which is today? Will you have sufficient stock to ship out my orders? :(

    Please advise. Thank u!

    Answer : [Re] Inquiry for the item from Hui

    Hi Customer, Item is ready will send out today or tomorrow. Thanks

  • Question : Inquiry for the item from huijuan_88Feb 05, 2024

    Hi, kindly advise when will I receiving the item. Thanks!

    Answer : [Re] Inquiry for the item from huijuan_88

    Hi Customer, Item is ready will send out today or tomorrow. Thanks

  • Question : Inquiry related delivery from ikerkerJan 29, 2024

    Ordered on 5 Jan 24 but shipment keeps delaying. Can you pls at least give a reply on wats going on?

    Answer : [Re] Inquiry related delivery from ikerker

    Dear Customer, Item will delivery before CNY. Thanks

+View all Notice, FAQ, Q&A >>
【Local Shop】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
【Local Shop】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
Item Q&A
  • Question : Inquiry from dee_dee79Mar 14, 2024

    May i know which is the bigger size pillow? Getting for7yo boy

    Answer : [Re] Inquiry from dee_dee79

    Hi This can. Thanks

*Coupon Friendly* Latest Office Chair/Boss Chair leg rest/Racer Chair/high back boss/gaming chair
*Coupon Friendly* Latest Office Chair/Boss Chair leg rest/Racer Chair/high back boss/gaming chair
Item Q&A
  • Question : Inquiry for the item from vickwokkhJan 28, 2024

    Is the boss office chair material -leather or mesh

    Answer : [Re] Inquiry for the item from vickwokkh

    Dear customer, It is PVC. Thanks

[Flash Deal] Ergonomic Office Chair / Gaming Chair Lumbar Support  adjustment Armrest Headrest
[Flash Deal] Ergonomic Office Chair / Gaming Chair Lumbar Support adjustment Armrest Headrest
Item Q&A
  • Question : Inquiry for the item from yip151163Jan 05, 2024

    The handles of the chair can be flipped up is it ?

    Answer : [Re] Inquiry for the item from yip151163

    Hi Customer, Please let me check with warehouse. Thanks

  • Question : Inquiry related delivery from JSNov 02, 2023

  • Question : Inquiry for the item from MoAug 04, 2023

  • Question : Inquiry related delivery from NaJul 06, 2023

  • Question : Inquiry for the item from liyun86Apr 17, 2023

    Is it assembled at delivery?

    Answer : [Re] Inquiry for the item from liyun86

    Hi, this product is self-assemble ya

+View all Notice, FAQ, Q&A >>
[Flash Deal]2023 Upg Gaming Chair/Office Chair/Premium Executive Computer Chair/High Back/More Firm
[Flash Deal]2023 Upg Gaming Chair/Office Chair/Premium Executive Computer Chair/High Back/More Firm
Item Q&A
  • Question : Inquiry for the item from iemiem3429Nov 30, 2023

    May I check with you are there any more stock for D- shape Black chair. How long does delivery take?

    Answer : [Re] Inquiry for the item from iemiem3429

    Hi Customer, We are ready stock now

  • Question : Inquiry related cancel and refund from AngeAug 07, 2023

    no response from seller cheating money

    Answer : [Re] Inquiry related cancel and refund from Ange

    Hi customer, your order r Delivered.

  • Question : Inquiry for the item from shamheedaJun 28, 2023

  • Question : Inquiry for the item from kboon77May 18, 2023

  • Question : Inquiry for the item from irisApr 12, 2023

    What’s the difference for N- shape and D-shape designs?

    Answer : [Re] Inquiry for the item from iris

    Hi, the N shape is slightly higher than D shape

    Question : [Re] Inquiry for the item from iris

    Please check

+View all Notice, FAQ, Q&A >>
Kitchen Rack Storage Shelf Microwave Stand 3-Tier+3-Tier Table for Spice Rack Organizer Workstation
Kitchen Rack Storage Shelf Microwave Stand 3-Tier+3-Tier Table for Spice Rack Organizer Workstation
Item Q&A
*Flash Deal*Absorbent Plus Pet Training Pee Pad / Quick-dry Surface Pet Training Perfect Leak-Proof
*Flash Deal*Absorbent Plus Pet Training Pee Pad / Quick-dry Surface Pet Training Perfect Leak-Proof
Item Q&A
  • Question : Inquiry for the item from magdlchanJul 05, 2023

    Hello seller!
    May I order here and pick up from your office? Cos need it urgently

    Answer : [Re] Inquiry for the item from magdlchan

    Hi Customer, Yes can

    Question : [Re] Inquiry for the item from magdlchan

    Hi seller
    May I know self collection is at Ubi tech park lobby c? Thansk

    Answer : [Re] Inquiry for the item from magdlchan

    59 ubi crescent

    Question : [Re] Inquiry for the item from magdlchan

    Hi seller!
    I order and pay now. Tomorrow morning I self collect can?

    Answer : [Re] Inquiry for the item from magdlchan

    Hi customer, u can self collect

  • Question : Inquiry for the item from magdlchanJul 05, 2023

    Hello seller!
    May I order here and pick up from your office? Cos need it urgently

    Answer : [Re] Inquiry for the item from magdlchan

    Hi Customer, Yes can

  • Question : Inquiry for the item from SharonMay 04, 2023

    Hi, do you have stock for the ‘S’ size?

    Answer : [Re] Inquiry for the item from Sharon

    Hi, the S size pee pad is available now

  • Question : Inquiry for the item from magdlchanJan 26, 2023

    Hello seller
    Can please expedite order please!

    Answer : [Re] Inquiry for the item from magdlchan

    Hi, the item is on delivery now

    Question : [Re] Inquiry for the item from magdlchan

    Thank you!
    Appreciated it!

    Answer : [Re] Inquiry for the item from magdlchan

    Thank you!
    Appreciated it!

    Question : [Re] Inquiry for the item from magdlchan

    Hi seller
    I receive my pee pad!
    Thank you!

    Answer : [Re] Inquiry for the item from magdlchan

    Thank you

  • Question : Inquiry for the item from CindycccJan 05, 2023

    Hi Seller, size M (45 cm x 60 cm) stock available?
    If purchase make tomorrow when can deliver?

    Answer : [Re] Inquiry for the item from Cindyccc

    Hi there, the M size is available, the delivery usually will take about 1-3 business days.

+View all Notice, FAQ, Q&A >>
[Flash Deal]Boss Chair w leg rest/Racer Gaming Chair/high back boss/gaming chair/office chair
[Flash Deal]Boss Chair w leg rest/Racer Gaming Chair/high back boss/gaming chair/office chair
Item Q&A
  • Question : Inquiry from syang1960Sep 24, 2022

    what is the weight capacity of the chair?

    Answer : [Re] Inquiry from syang1960

    hi, maximum weight capacity up to 150kg

    Question : [Re] Inquiry from syang1960

    which model should i select for seat width of 52cm & 150kg wt capacity

    Answer : [Re] Inquiry from syang1960

    which model should i select for seat width of 52cm & 150kg wt capacity

    Question : [Re] Inquiry from syang1960

    Let me check

[Flash Deal] Height Adjustable Desk / Movable Desk / Study Table / Office Table / Lifting Adjustable
[Flash Deal] Height Adjustable Desk / Movable Desk / Study Table / Office Table / Lifting Adjustable
Item Q&A
  • Question : 来自snack的关于配送的咨询。May 26, 2023

    提供:中国海运空运到新加坡渠道
    海运350RMB/立方
    小包6RMB/KG
    双清送货上门不含GST8%
    时效12-15天左右到达
    我司可提供新加坡海外仓一件代发服务
    海外仓一件代发下单发货3天内到达客户手上
    详细了解添加我微信+86 13160864451

    Answer : [Re] 来自snack的关于配送的咨询。

    ok

  • Question : Inquiry from clara_3785May 22, 2023

  • Question : Inquiry related cancel and refund from hwpngMay 04, 2023

    Wrong items send

    Answer : [Re] Inquiry related cancel and refund from hwpng

    Hi, please request return and refund for the misdelivered item, thank you

  • Question : Inquiry for the item from tien_tengApr 19, 2023

  • Question : Inquiry related delivery from keroppi0801Apr 13, 2023

    Can it be deliver next month?

    Answer : [Re] Inquiry related delivery from keroppi0801

    Hi, please let us know when you place order, will help you to keep the order instead

    Question : [Re] Inquiry related delivery from keroppi0801

    Time sales price is $19.90 b
    ut why is it $25.90?

    Answer : [Re] Inquiry related delivery from keroppi0801

    See attached

    Question : [Re] Inquiry related delivery from keroppi0801

    Different time sales different price ya

    Answer : [Re] Inquiry related delivery from keroppi0801

    But this is for today!!!!

    Question : [Re] Inquiry related delivery from keroppi0801

    Times sales means price will be different at certain period, not the whole day

    Answer : [Re] Inquiry related delivery from keroppi0801

    Ok I have placed order 152448904. Can you arrange delivery on 5/5/23? Thanks!

    Question : [Re] Inquiry related delivery from keroppi0801

    Alright, will ship out the item on 4/5/23 instead, thank you

    Answer : [Re] Inquiry related delivery from keroppi0801

    Ship on 4/5/23 means received on 5/5/23?

    Question : [Re] Inquiry related delivery from keroppi0801

    Typo, is 5/5/23 as requested

+View all Notice, FAQ, Q&A >>
Kitchen Baker’s RackUtility Storage Shelf Coffee Bar Microwave Stand Metal Frame Simple Assembly
Kitchen Baker’s RackUtility Storage Shelf Coffee Bar Microwave Stand Metal Frame Simple Assembly
Item Q&A
Cooling mattress topper / Dissipate Heat / Popular in Japan! Cotton Protector Mat /Blanket
Cooling mattress topper / Dissipate Heat / Popular in Japan! Cotton Protector Mat /Blanket
Item Q&A
  • Question : Inquiry for the item from parkryan78May 01, 2023

    Hi Seller,
    Looking for queen size blue. Have a stock?

    Answer : [Re] Inquiry for the item from parkryan78

    Hi Customer, Please let me check

    Question : [Re] Inquiry for the item from parkryan78

    Ok thnx. Will be waiting for your good news..

    Answer : [Re] Inquiry for the item from parkryan78

    Thanks

    Question : [Re] Inquiry for the item from parkryan78

    Hi. Any news yet?

    Answer : [Re] Inquiry for the item from parkryan78

    Hi, so sorry about that, the queen size will not restock anymore ya.

    Question : [Re] Inquiry for the item from parkryan78

    Ok thnx for checking. Will see your next time. Thnx

    Answer : [Re] Inquiry for the item from parkryan78

    Thank you