KOREA_JUSTONE
KOREA_JUSTONE
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Q & A Lists
Item Question & Answer
[JUSTONE❤] Unbalances turtleneck wool sweater / Free Shipping / Korean Fashion
[JUSTONE❤] Unbalances turtleneck wool sweater / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry from lie****Nov 19, 2018

  • Question : Inquiry for the item from jol****Nov 17, 2018

    Hi, what is the material of the sweater made of?

    Answer : [Re] Inquiry for the item from jol****

    Acrylic 70% Wool 25% Span 5%. Thank you.

[JUSTONE🍂] BEST SELLING Korea Women 2018 Collection
[JUSTONE🍂] BEST SELLING Korea Women 2018 Collection
Item Q&A
  • Question : Inquiry for the item from Jus****Nov 19, 2018

  • Question : Inquiry for the item from soo****Oct 16, 2018

    Hi
    Will you restock for item 49?
    Thanks.

    Answer : [Re] Inquiry for the item from soo****

    Item 49 can not be purchased out of stock.
    Sorry.

  • Question : Inquiry related delivery from yvo****Sep 08, 2018

    Hi seller, May i know my 4 items when will it be ship out? Order on 6 September. My cart no. 121267303 . Thanks

    Answer : [Re] Inquiry related delivery from yvo****

    Attached the order info. Thank you.

    Question : [Re] Inquiry related delivery from yvo****

    I plan to ship this week.
    Thank you.

  • Question : Received a wrong blouse instead of a t shirtAug 20, 2018

    Hi ! Just received your package but you sent a wrong blouse instead of the t shirt I ordered ! Please resend the correct one . Thanks !

    Answer : [Re] Received a wrong blouse instead of a t shirt

    HI I'm a seller.
    We will ship after confirmation.
    Thank you.

    Question : [Re] Received a wrong blouse instead of a t shirt

    Hi , I haven’t received any confirmation from you till now ?

    Answer : [Re] Received a wrong blouse instead of a t shirt

    customer
    I'm really sorry to keep you waiting.
    It is said that the product is discontinued and can not be worn at the supplier.
    I'll have to process it as a refund.
    May I have a refund?

    Question : [Re] Received a wrong blouse instead of a t shirt

    Yes , please ! Thank you !

    Answer : [Re] Received a wrong blouse instead of a t shirt

    We will refund. T T
    Thank you.

  • Question : Received wrong itemAug 20, 2018

    Hi , just received a wrong item instead of the t shirt . Please sent me the correct one . Thanks !

    Answer : [Re] Received wrong item

    I ordered this

    Question : [Re] Received wrong item

    HI I'm a seller.
    We will ship after confirmation.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] Fillet Pocket Sweater / Free Shipping / Korean Fashion
[JUSTONE❤] Fillet Pocket Sweater / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from 236****Nov 19, 2018

    Hi

    Can you please help to advise what is the material use in English

    Thanks

    Answer : [Re] Inquiry for the item from 236****

    Acrylic 71% Poly 26% Span is 3%. Size is shoulder 61.5cm, bust 123cm, hem 115cm, armhole 42cm, sleeve 45cm, sleeve hem 20cm, neck height 21cm, front of the president) 59.5cm back) is 68.5cm. Thank you.

  • Question : Inquiry for the item from sg.****Nov 15, 2018

[JUSTONE❤] Louis Wool Vests / Free Shipping / Korean Fashion
[JUSTONE❤] Louis Wool Vests / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from 236****Nov 19, 2018

    Hi

    Can you please help to advise on the material and measurement in English.

    Thanks

    Answer : [Re] Inquiry for the item from 236****

    Wool 60% Acrylic 20% Rayon 20% Material, shoulder 40cm Bust 102cm Hem 109cm Armhole 54cm Total length front 59cm, back) 64,5cm It is. Thank you.

[JUSTONE🍁] KOREA 2018 New Fall Knit Special 50 Type / Free Shipping / Korean Fashion
[JUSTONE🍁] KOREA 2018 New Fall Knit Special 50 Type / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from pri****Nov 17, 2018

    Hi seller,
    Only cocoa & grey colour left for Item 34: 0A0046. When will restock other colours?

    Answer : [Re] Inquiry for the item from pri****

    Do not supplement. Thank you for your understanding.

  • Question : Inquiry for the item from tor****Nov 16, 2018

    Hi Seller
    Pls advise when will u re-stock FS0052 wine color. Thanks.

    Answer : [Re] Inquiry for the item from tor****

    I will not stock.

  • Question : Inquiry for the item from tor****Nov 16, 2018

    Hi Seller
    Pls advise when will u re-stock FS0052 wine color. Thanks.

    Answer : [Re] Inquiry for the item from tor****

    I will not stock.

  • Question : [입점제안] 동남아 / 대만 모바일 커머스Nov 08, 2018

[JUSTONE😝] hippie pocket denim skirts/ Free Shipping / Korean Fashion
[JUSTONE😝] hippie pocket denim skirts/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from 235****Nov 17, 2018

    Hi,
    Re: M size.
    Can the waist section be stretched to fit someone with 73cm wasit?

    Answer : [Re] Inquiry for the item from 235****

    It is difficult. Sorry

[JUSTONE❤] Noing wool pleated skirt / Free Shipping / Korean Fashion
[JUSTONE❤] Noing wool pleated skirt / Free Shipping / Korean Fashion
Item Q&A
[JUSTONE🍑] honeyspan light blue Jeans / Free Shipping / Korean Fashion
[JUSTONE🍑] honeyspan light blue Jeans / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry related return and exchange from Ire****Nov 13, 2018

    Hi,

    I ordered L size and have received the item.
    Have tried and it’s a bit loose.
    I would like to change to M size. How to do that?

    Answer : [Re] Inquiry related return and exchange from Ire****

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

  • Question : Inquiry for the item from pk_****Nov 10, 2018

    Hello seller, I have placed order but just Want to confirm with you. I am US27/ EU38 hence is M ok?

    Answer : [Re] Inquiry for the item from pk_****

    I recommend you M size, but thank you to purchase the table size reference.

    Question : [Re] Inquiry for the item from pk_****

    Thank you! Will you be sending the item soon?

    Answer : [Re] Inquiry for the item from pk_****

    If the item is ready, we will send it immediately. Thank you.

  • Question : Inquiry for the item from con****Nov 11, 2018

    Do u have one for men?

    Answer : [Re] Inquiry for the item from con****

    Women's clothing shopping mall.

  • Question : Inquiry for the item from pin****Nov 07, 2018

    Waist 29 should take m or l size? Can exchange?

    Answer : [Re] Inquiry for the item from pin****

    L size will be recommended. May vary depending on body shape. Exchangeable.

  • Question : Inquiry for the item from eug****Nov 07, 2018

    Is this high rise or low rise?

    Answer : [Re] Inquiry for the item from eug****

    I did not understand your inquiry Please contact us again.

+View all Notice, FAQ, Q&A >>
[JUSTONE😻] 1+1 Silket Shirring T-shirt / Free Shipping / Korean Fashion / 5-Color
[JUSTONE😻] 1+1 Silket Shirring T-shirt / Free Shipping / Korean Fashion / 5-Color
Item Q&A
  • Question : Inquiry for the item from wsy****Nov 08, 2018

    What's the dimensions for the shirt?

    Answer : [Re] Inquiry for the item from wsy****

    Please refer to size chart.

  • Question : Inquiry from hap****Nov 01, 2018

  • Question : Inquiry for the item from icy****Oct 20, 2018

    Hi i bought 2 white blouses on seperate transactions and both are different in terms of sizes and colour. I prefered the white blouse which i bought the first time. Will you be able to let me know if cutting and material is still the same?

    Answer : [Re] Inquiry for the item from icy****

    There seems to be some distortion in the reorder.
    Sorry. T T
    What do you want to do?

[JUSTONE❤] Family hood cardigan / Free Shipping / Korean Fashion
[JUSTONE❤] Family hood cardigan / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from lol****Nov 05, 2018

    Hi, interested in the cardigan. May I know what is the material? What season can it be used for?

    Answer : [Re] Inquiry for the item from lol****

    Acrylic 100% material is recommended for autumn season.

    Question : [Re] Inquiry for the item from lol****

    Hi, thanks for the reply.
    I am also looking for the pants worn by this model in this picture attached.

    Do you sell it? Can you send me the order link, please?

    Answer : [Re] Inquiry for the item from lol****

    Image of the item is not sold out of stock. Thank you.

[JUSTONE💕] honeyed Sky Blue jeans  / Free Shipping / Korean Fashion
[JUSTONE💕] honeyed Sky Blue jeans / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from poo****Nov 05, 2018

[JUSTONE💕] honeyspan Dummy jeans  / Free Shipping / Korean Fashion
[JUSTONE💕] honeyspan Dummy jeans / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from mab****Nov 04, 2018

    I am wearing jeans 38 , which size should I choose?

    Answer : [Re] Inquiry for the item from mab****

    Please refer to the table of sizes so we may differ from our standard. Thank you.

  • Question : AskOct 22, 2018

    Hi, when send goods for me?

    Answer : [Re] Ask

    Dear customers.
    Your order will be shipped this week.
    Thank you.

[JUSTONE❤] Bubble pocket knit dress / Free Shipping / Korean Fashion
[JUSTONE❤] Bubble pocket knit dress / Free Shipping / Korean Fashion
Item Q&A
[JUSTONE🌹] Ricky check-out trench coat/ Free Shipping / Korean Fashion
[JUSTONE🌹] Ricky check-out trench coat/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from mom****Nov 02, 2018

    Hi, will there be restock of beige color coat for now?

    Answer : [Re] Inquiry for the item from mom****

    It is out of stock. Sorry.

    Question : [Re] Inquiry for the item from mom****

    So will the new stock come?

    Answer : [Re] Inquiry for the item from mom****

    When will the new stock come?

    Question : [Re] Inquiry for the item from mom****

    Nothing has been decided yet.

    Answer : [Re] Inquiry for the item from mom****

    Ok thk u

    Question : [Re] Inquiry for the item from mom****

    Thank you

[JUSTONE❤] ELA Audrey Fleece T-Shirt / Free Shipping / Korean Fashion
[JUSTONE❤] ELA Audrey Fleece T-Shirt / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from chr****Oct 26, 2018

    Can you share in English. What kind of fabric material?

    Answer : [Re] Inquiry for the item from chr****

    95% cotton, 5% span. Thank you.

    Question : [Re] Inquiry for the item from chr****

    I have ordered.

    Answer : [Re] Inquiry for the item from chr****

    Thank you.

[JUSTONE💞] 1+1 Cotton 100% Slab Round T-shirt / Cotton 100% / 8 Color
[JUSTONE💞] 1+1 Cotton 100% Slab Round T-shirt / Cotton 100% / 8 Color
Item Q&A
  • Question : Inquiry for the item from ash****Nov 01, 2018

  • Question : change sizeOct 30, 2018

    I ordered free size but a bit small. can i exchange for L size? pls advise.

    Thank you

    Answer : [Re] change size

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

  • Question : sizeOct 30, 2018

    My shoulder size is 39 - 40 cm, pls advise what size to order?

    Thank you & best regards.

    Answer : [Re] size

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

  • Question : Inquiry for the item from koo****Oct 26, 2018

  • Question : Inquiry for the item from fok****Oct 21, 2018

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] Pine Fitchhurise Turtleneck T-shirt / Free Shipping / Korean Fashion
[JUSTONE❤] Pine Fitchhurise Turtleneck T-shirt / Free Shipping / Korean Fashion
Item Q&A
  • Question : temperatureOct 31, 2018

    what temperature is this suitable for?

    Answer : [Re] temperature

    Wear it in autumn and winter.
    Thank you.

[JUSTONE❤] Basic fleece shirts / Free Shipping / Korean Fashion
[JUSTONE❤] Basic fleece shirts / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from jan****Oct 31, 2018

    Please provide measurements for chest, arm hole and length. Thanks.

    Answer : [Re] Inquiry for the item from jan****

    The size table is missing. I will add. wait a minute please.

[JUSTONE❤] 1+1 Cool Span sleeveless  / Free Shipping / Korean Fashion
[JUSTONE❤] 1+1 Cool Span sleeveless / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from rai****Oct 27, 2018

    Is white color out of stock?

    Answer : [Re] Inquiry for the item from rai****

    You can order. Please order.

  • Question : Inquiry for the item from jan****Oct 08, 2018

    Hi sellsr, what material pls? 91% what and 9% what? Don’t understand the korean word

    Answer : [Re] Inquiry for the item from jan****

    91% of poly is 9% of span.
    Thank you.

  • Question : 1 + 1Aug 24, 2018

    Hi Seller,

    This promotion, 1 + 1, meaning if I will receive 2 Cool Span sleeveless of the same size & colour?

    Answer : [Re] 1 + 1

    Hi, I'm the seller.
    There is a problem with the option and we're working on it.
    Please wait a moment.
    Sorry

[JUSTONE❤] High side zipper cardigan / Free Shipping / Korean Fashion
[JUSTONE❤] High side zipper cardigan / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from shi****Oct 27, 2018

    Hi, what is the material of the cardigan please? Thanks.

    Answer : [Re] Inquiry for the item from shi****

    Viscose 52% PBT 28% Nylon 20%. Thank you.

[JUSTONE💕] Parmouth Pril Skirtset/ Free Shipping / Korean Fashion
[JUSTONE💕] Parmouth Pril Skirtset/ Free Shipping / Korean Fashion
Item Q&A
  • Question : i am 171cm height.Oct 24, 2018

    Hi,
    i am 171cm height.
    weight 60kg
    can fit me?

    Answer : [Re] i am 171cm height.

    You can wear it.
    Please check the size table after purchase.

[JUSTONE❤]Boomerang Linene Color Slacks / Free Shipping / Korean Fashion
[JUSTONE❤]Boomerang Linene Color Slacks / Free Shipping / Korean Fashion
Item Q&A
  • Question : SizeOct 24, 2018

    What's the sizes in UK?

    Answer : [Re] Size

    CM of the cross section measurement.
    Thank you.

[JUSTONE❤] Jans fleece Slim Pants / Free Shipping / Korean Fashion
[JUSTONE❤] Jans fleece Slim Pants / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from sin****Oct 24, 2018

    what is the measurement for this free size pants?

    Answer : [Re] Inquiry for the item from sin****

    Measured in circumference and cm.

    Question : [Re] Inquiry for the item from sin****

    hi bcs it stated free size but i can’t find the measurement in the details of the item

    Answer : [Re] Inquiry for the item from sin****

    There is a size table at the top of the image.
    Please check.

[JUSTONE❤] Rough T-shirt + One-piece set / Free Shipping / Korean Fashion
[JUSTONE❤] Rough T-shirt + One-piece set / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from Jan****Oct 20, 2018

    What are the waist and hip measurements?? Is the dressaterial thick and stretchable?

    Answer : [Re] Inquiry for the item from Jan****

    Waist and hip can be checked around the chest.
    It is elastic.

    Question : [Re] Inquiry for the item from Jan****

    Is this a straight cut? Bust, waist and hip all same measurement?

    Answer : [Re] Inquiry for the item from Jan****

    The shoulder is the cross-sectional size, the chest is the circumference size

[JUSTONE❤]Overfit linen summer cardigan / Free Shipping / Korean Fashion
[JUSTONE❤]Overfit linen summer cardigan / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from fok****Oct 21, 2018

[JUSTONE💋] Butzcutz Surgery/ Free Shipping / Korean Fashion
[JUSTONE💋] Butzcutz Surgery/ Free Shipping / Korean Fashion
Item Q&A
  • Question : SizeOct 22, 2018

    Hi, If i am a 27-28 inch waist. which size should i get? This jeans has elastic band so i am not sure shld i get size S or M?

    Answer : [Re] Size

    M size is recommended.
    Please refer to the table of sizes depending on the unit type.