Q&A board

Q & A Lists
Item Question & Answer
[JUSTONE❤] Number One Warm Fleece Pill / Free Shipping / Korean Fashion
[JUSTONE❤] Number One Warm Fleece Pill / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry from nnn****Jan 23, 2019

    Why can't I get the shop coupon 20pct, everytime download it 's showed exceeding

    Answer : [Re] Inquiry from nnn****

    Customers, coupons can not be used due to exhaustion of the already set number of coupons. Sorry.

[JUSTONE❤]Susen Rouge Fit Linene Shirts / Free Shipping / Korean Fashion
[JUSTONE❤]Susen Rouge Fit Linene Shirts / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from nse****Jan 20, 2019

    What is the difference with L and free size?

    Answer : [Re] Inquiry for the item from nse****

    customer. The L size is larger. Thank you.

  • Question : Inquiry for the item from tan****Aug 30, 2018

  • Question : Inquiry for the item from tan****Aug 30, 2018

[JUSTONE❤] Olly Cutting Basic T-shirt / Free Shipping / Korean Fashion
[JUSTONE❤] Olly Cutting Basic T-shirt / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from fin****Jan 19, 2019

    hi seller, what do you mean by 'oily cutting'? Is the material for this t-shirt soft or a little rougher? thanks.

    Answer : [Re] Inquiry for the item from fin****

    customer. 'Olly' is simply a name, with a section after the back, which is called 'cutting'. It is a soft material. Thank you.

[JUSTONE❤] Wind Double One-piece / Free Shipping / Korean Fashion
[JUSTONE❤] Wind Double One-piece / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from fin****Jan 10, 2019

    hi seller, i see from the picture that the material of the dress is quite thick. does it crumple easily and not easy to iron? thanks.

    Answer : [Re] Inquiry for the item from fin****

    customer. The material is solid, so there is not much wrinkling, but ironing is good. Thank you.

[JUSTONE👚] Firenze chiffon short-sleeved T-shirt / Free Shipping / Korean Fashion
[JUSTONE👚] Firenze chiffon short-sleeved T-shirt / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from zhe****Jan 10, 2019

    What size is the model wearing ? And do u have the dimension of the free size cutting? Thanks in advance!

    Answer : [Re] Inquiry for the item from zhe****

    customer. The model is wearing a fleece size.
    Free Size Dimensions
    Shoulder width 40cm / Section breast 51cm / 56cm in the foot / arm hole 20cm / Sleeve 23.5cm / Sleeve Hem 15cm / Total length 64cm

  • Question : Inquiry for the item from jan****Dec 03, 2018

    Can I have the size guide?

    Answer : [Re] Inquiry for the item from jan****

    I usually recommend size S and M if you wear size L, I will recommend L size if you wear XL.

  • Question : My order statusAug 23, 2018

    Hi, I’ve placed my order on 11th Aug, but the item still hasn’t been received. Could you please update my order status. Thank you.

    Answer : [Re] My order status

    Your goods have been shipped, but there is a problem in the transfer process, or the action is not confirmed after you arrive.
    I will check and take action as soon as possible.
    Please wait a moment. T T

    Question : [Re] My order status

    If the item couldn't be delivered to my place by 31st Aug, I would like to cancel the order and demand a refund. Your prompt reply will be appreciated.

    Answer : [Re] My order status

    I'll refund it.
    Sorry T T

[JUSTONE❤] Fleece Wide Banding Skinny Pants / Free Shipping / Korean Fashion
[JUSTONE❤] Fleece Wide Banding Skinny Pants / Free Shipping / Korean Fashion
Item Q&A
[JUSTONE❤] [Special Price] 1+1 soft slim Goliath Polar Neck T-shirt / Free Shipping / Korean Fashion
[JUSTONE❤] [Special Price] 1+1 soft slim Goliath Polar Neck T-shirt / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from len****Jan 06, 2019

    Do you have stock for
    (a) DA15683 : Grey
    (b) DA15683 : Charcoal

    Answer : [Re] Inquiry for the item from len****

    customer. This item can be ordered.

  • Question : Inquiry for the item from dor****Dec 29, 2018

[JUSTONE🍂] BEST SELLING Korea Women 2018 Collection
[JUSTONE🍂] BEST SELLING Korea Women 2018 Collection
Item Q&A
  • Question : Inquiry for the item from len****Jan 06, 2019

    Do you have stock for
    (a) 01/DA15423 : White color
    (b) 04/DA15451 : Black color

    Answer : [Re] Inquiry for the item from len****

    customer. This item can be ordered.

  • Question : Inquiry related return and exchange from amy****Dec 13, 2018

    Don’t recommend, bad experience for exchange size with this seller.

    Answer : [Re] Inquiry related return and exchange from amy****

    customer. I am really sorry if you did not give me satisfaction in size.

  • Question : Inquiry for the item from 243****Nov 21, 2018

    Hi seller, may I know what type of material for item 23? Is the material thick?

    Answer : [Re] Inquiry for the item from 243****

    The material of your inquiry is Rayon 50% Poly 25% Nylon 15% Acrylic 10%. Thank you.

  • Question : Inquiry for the item from jol****Nov 20, 2018

    Hi, what is the material of 41) DA15435?

    Answer : [Re] Inquiry for the item from jol****

    Your own acrylic 75% poly 22% span 3% material Thank you.

  • Question : Inquiry for the item from Jus****Nov 19, 2018

+View all Notice, FAQ, Q&A >>
[JUSTONE👚] Amber Kimochek Long Shirt/ Free Shipping / Korean Fashion
[JUSTONE👚] Amber Kimochek Long Shirt/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from cha****Jan 02, 2019

    Is this suitable for winter? Like 10 degree C

    Answer : [Re] Inquiry for the item from cha****

    customer. It is the item which can be worn warmly. But there are differences between individuals. Please just refer to it.

[JUSTONE❤] Retail coloring Tangara Polatty / Free Shipping / Korean Fashion
[JUSTONE❤] Retail coloring Tangara Polatty / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from 236****Jan 01, 2019

    Hi
    What is the materials is this shirt made of ? Does this shirt keeps warm in cold country? Thanks.
    Rdgs.

    Answer : [Re] Inquiry for the item from 236****

    customer. The product you inquired is 95% cotton, 5% span. It is a warm item, but there are individual differences.

[JUSTONE🍏] Bali String One Piece / Free shipping / Korea Fashion
[JUSTONE🍏] Bali String One Piece / Free shipping / Korea Fashion
Item Q&A
  • Question : Inquiry related return and exchange from lis****Dec 28, 2018

  • Question : Inquiry related delivery from bab****Dec 20, 2018

    Hi, when will Order No. 286179563 and 286179564 be posted out? When estimate to receive in Singapore? Thanks

    Answer : [Re] Inquiry related delivery from bab****

    Dear customer.
    Thank you for your order.
    My order will be shipped next week.
    Please be patient.
    Thank you.

  • Question : Inquiry related return and exchange from Win****Dec 03, 2018

    Hi Suppler :

    I am happy that I received this item so fast but the size is so big with L size.

    Shoulder is 48.5 cm instead of 43 cm.

    Can I request to change the size to free size .. I love this dress so much but quite upset that is too big for me.

    Hope to received good news for you.

    THanks/winnie

    Answer : [Re] Inquiry related return and exchange from Win****

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

    Question : [Re] Inquiry related return and exchange from Win****

    Qoo10 ask me to contact Supplier … not a pleasant incident to me as quite upset on the way both Qoo10 and Supplier to handle when there is an issue

    Answer : [Re] Inquiry related return and exchange from Win****

    customer. I will send you one more free size. Thank you.

    Question : [Re] Inquiry related return and exchange from Win****

    thank supplier , I had received this free size pcs and fix me perfectly.. thank you so much .. Do you need me to return the old piece back to you ?

    Answer : [Re] Inquiry related return and exchange from Win****

    customer. Previously received items will not be collected. Thank you for your understanding. Thank you.

    Question : [Re] Inquiry related return and exchange from Win****

    Ok noted … So I assume that I will only pay for one piece price.. .

    Answer : [Re] Inquiry related return and exchange from Win****

    You do not have to pay for bad.

  • Question : Inquiry for the item from 242****Dec 13, 2018

    Hi Seller,

    Can I check is the length is really 103cm as stated?
    I am short, normally my dress length from top to bottom is only about 85cm.
    Hope to hear from you soon.

    Answer : [Re] Inquiry for the item from 242****

    customer. No order history. If you have made an order, please let me know your order number.

    Question : [Re] Inquiry for the item from 242****

    I have not order yet. Want to order but see the length stated is 103cm which will be too long for me.
    Pls confirm the length is really 103cm as stated, from top to bottom.
    If really 103cm, then will be too long for me.
    If shorter then I can buy.
    Hope to hear from you soon.

    Answer : [Re] Inquiry for the item from 242****

    customer. The length is 103cm. Thank you.

    Question : [Re] Inquiry for the item from 242****

    thank you for your reply. 103cm is too long for me.

    Answer : [Re] Inquiry for the item from 242****

    Thank you.

  • Question : Inquiry from mel****Dec 14, 2018

    Hi, is there any error of the shipping fee? Show as $2, but when checkout is showing $3.99? Please check and confirm. Thanks

    Answer : [Re] Inquiry from mel****

    customer. There was an error. You have to pay in $ 3.99. Thank you.

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] soft silky dress / Free Shipping / Korean Fashion
[JUSTONE❤] soft silky dress / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from ccn****Dec 30, 2018

    Hi seller, will you restock black soon? Thks.

    Answer : [Re] Inquiry for the item from ccn****

    customer. Available for purchase.

[JUSTONE💞] Cotton 100% Slab Round T-shirt / Cotton 100% / 8 Color
[JUSTONE💞] Cotton 100% Slab Round T-shirt / Cotton 100% / 8 Color
Item Q&A
  • Question : Inquiry from nur****Dec 25, 2018

    Hi...u dont have size L anymore?

    Answer : [Re] Inquiry from nur****

    customer. I'm sorry I can not help you.

  • Question : Inquiry for the item from tra****Dec 14, 2018

  • Question : Inquiry for the item from glo****Nov 23, 2018

  • Question : Inquiry for the item from ash****Nov 01, 2018

  • Question : change sizeOct 30, 2018

    I ordered free size but a bit small. can i exchange for L size? pls advise.

    Thank you

    Answer : [Re] change size

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] well-being straight jeans / Free Shipping / Korean Fashion
[JUSTONE❤] well-being straight jeans / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from 236****Dec 24, 2018

    Hi

    My waist is 78cm and hip is 93 cm. What size should i get? Pls advice.
    Rdgs

    Answer : [Re] Inquiry for the item from 236****

    customer. We recommend a size L. Please be sure to refer to the size chart.

  • Question : Inquiry for the item from che****Dec 11, 2018

    Is this as stretchy as the buzz cut jeans? Thank you.

    Answer : [Re] Inquiry for the item from che****

    customer. This item is very good stretch. Thank you.

    Question : [Re] Inquiry for the item from che****

    Thank you!

    Answer : [Re] Inquiry for the item from che****

    Thank you

[JUSTONE🍑] honeyspan light blue Jeans / Free Shipping / Korean Fashion
[JUSTONE🍑] honeyspan light blue Jeans / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from val****Dec 22, 2018

  • Question : Inquiry related return and exchange from Ire****Nov 13, 2018

    Hi,

    I ordered L size and have received the item.
    Have tried and it’s a bit loose.
    I would like to change to M size. How to do that?

    Answer : [Re] Inquiry related return and exchange from Ire****

    HI I'm a seller.
    If you want to exchange, please contact Qoo10 Customer Center first.
    Thank you.

  • Question : Inquiry for the item from pk_****Nov 10, 2018

    Hello seller, I have placed order but just Want to confirm with you. I am US27/ EU38 hence is M ok?

    Answer : [Re] Inquiry for the item from pk_****

    I recommend you M size, but thank you to purchase the table size reference.

    Question : [Re] Inquiry for the item from pk_****

    Thank you! Will you be sending the item soon?

    Answer : [Re] Inquiry for the item from pk_****

    If the item is ready, we will send it immediately. Thank you.

  • Question : Inquiry for the item from con****Nov 11, 2018

    Do u have one for men?

    Answer : [Re] Inquiry for the item from con****

    Women's clothing shopping mall.

  • Question : Inquiry for the item from pin****Nov 07, 2018

    Waist 29 should take m or l size? Can exchange?

    Answer : [Re] Inquiry for the item from pin****

    L size will be recommended. May vary depending on body shape. Exchangeable.

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] Diva Hood Long Padding / Free Shipping / Korean Fashion
[JUSTONE❤] Diva Hood Long Padding / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry related delivery from ser****Dec 18, 2018

    Hi can this reach me by 28 Dec?

    Answer : [Re] Inquiry related delivery from ser****

    customer. I do not know what I'm talking about. Please contact us again.

[JUSTONE👗] Anna S. S. Flare One-piece/ Free Shipping / Korean Fashion
[JUSTONE👗] Anna S. S. Flare One-piece/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry related return and exchange from 236****Dec 17, 2018

[JUSTONE❤] Bai side bending span slack / Free Shipping / Korean Fashion
[JUSTONE❤] Bai side bending span slack / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry related return and exchange from wtc****Dec 13, 2018

    Don’t recommend, bad experience for exchange size with this seller.

    Answer : [Re] Inquiry related return and exchange from wtc****

    How come you have different standards of exchange procedure? Very very disappointed 😞

    Question : [Re] Inquiry related return and exchange from wtc****

    This customer you didn’t collect back and resend the item, for my case, You want me to send back ( item sent back on 12 Dec) and insist me to pay for the resend postage, why different exchange procedure?

    Answer : [Re] Inquiry related return and exchange from wtc****

    customer. There is no choice but to be different when the case of mis-delivery, defects, etc. and the general exchange process. Thank you for your understanding.

    Question : [Re] Inquiry related return and exchange from wtc****

    Payment made, Please update me once u receive the send back item. This would be the last time to purchase from yr shop. Wanna to close the case asap.

    Answer : [Re] Inquiry related return and exchange from wtc****

    We will exchange goods. I apologize for any inconvenience. I'm really sorry.

  • Question : Inquiry related return and exchange from wtc****Dec 12, 2018

    Fyr, I have ordered few times from yr company.
    Order number
    281202564
    281202565
    281202566
    280366861
    280355325
    284965561
    Hope u can provide me free delivery (Korea - Singapore) for this resend items, thanks

    Answer : [Re] Inquiry related return and exchange from wtc****

    customer. It is difficult to understand the exact contents of the inquiry. Please contact us again.

    Question : [Re] Inquiry related return and exchange from wtc****

    I mean I have ordered many clothes from u ( the above order number for yr reference) as a goodwill, I hope u can resend my exchange item for free. Don’t charge me for shipping.

    Answer : [Re] Inquiry related return and exchange from wtc****

    customer. You will have to pay the shipping cost for the exchange. Please acknowledge that we can not process it free of charge.

    Question : [Re] Inquiry related return and exchange from wtc****

    Sad to hear that, won’t support you anymore.

    Answer : [Re] Inquiry related return and exchange from wtc****

    Thank you for your understanding that the shipping fee has been fixed. Sorry.

  • Question : Inquiry related return and exchange from wtc****Dec 12, 2018

    For the resend, can you provide free delivery as a goodwill? I have been ordered few items from yr company (you can check the records)
    although I’m the first customer of this item, I straightly ordered 2 pants in spite of no recommendations from other customers. As I trust yr items & service. So hope u can provide me free delivery. Thanks

    Answer : [Re] Inquiry related return and exchange from wtc****

    I have sent back the item

    Question : [Re] Inquiry related return and exchange from wtc****

    Your guest. Thank you.

  • Question : Inquiry related return and exchange from wtc****Dec 11, 2018

    Please provide me the return address so that I can send back the item. At the meantime, can u resend me M size for both colour ( blue and gray). Q10 ask me to contact the seller, not a good experience to me as quite confused, both Qoo10 and Supplier to ask me contact the other side.

    Answer : [Re] Inquiry related return and exchange from wtc****

    I will let you know your address. Replacement items will be re-shipped after they are received. Please refer to this. Shipping costs must be borne by the customer. Thank you.

    Ayun Digital Tower 6F, 314-37, Seongsu 2-ga 3-dong,Seongdong-gu, Seoul, Korea

    Tel +82 (0) 2-1644-3662

  • Question : Inquiry related return and exchange from wtc****Dec 11, 2018

    Qoo10 ask me to contact Supplier and I already apply exchange via system … please accept the exchange and advise me what to do for next.

    Answer : [Re] Inquiry related return and exchange from wtc****

    customer. I have approved the exchange application. Please contact Qoo10 Customer Center for the exchange procedure. Thank you.

+View all Notice, FAQ, Q&A >>
[JUSTONE❤] Marnexx weave wool knit / Free Shipping / Korean Fashion
[JUSTONE❤] Marnexx weave wool knit / Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from fio****Dec 13, 2018

    Hi Seller, can I have the 20% shop coupon by today? Thanks.

    Answer : [Re] Inquiry for the item from fio****

    customer. Thank you for your interest. Please inquire Qoo10 about coupons. I am sorry that I have not helped you.

[JUSTONE💋] Butzcutz Jeans /Free Shipping / Korean Fashion
[JUSTONE💋] Butzcutz Jeans /Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry related return and exchange from amy****Dec 13, 2018

    Don’t recommend, bad experience for exchange size with this seller.

    Answer : [Re] Inquiry related return and exchange from amy****

    customer. I am really sorry if you did not give me satisfaction in size.

  • Question : SizeOct 22, 2018

    Hi, If i am a 27-28 inch waist. which size should i get? This jeans has elastic band so i am not sure shld i get size S or M?

    Answer : [Re] Size

    M size is recommended.
    Please refer to the table of sizes depending on the unit type.

[JUSTONE💘] A long-winged dress/ Free Shipping / Korean Fashion
[JUSTONE💘] A long-winged dress/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from hel****Dec 09, 2018

    May I know what is Fitch colour ? Is it peach colour ?

    Answer : [Re] Inquiry for the item from hel****

    Yes. Peach color.

[JUSTONE💘] Bali 2 String Long Sleeve One Piece/ Free Shipping / Korean Fashion
[JUSTONE💘] Bali 2 String Long Sleeve One Piece/ Free Shipping / Korean Fashion
Item Q&A
  • Question : Inquiry for the item from Dop****Dec 06, 2018

    Hi, is this item still available?

    Answer : [Re] Inquiry for the item from Dop****

    customer. When you use it in winter, it may feel a little cold. please note.

    Question : [Re] Inquiry for the item from Dop****

    Thanks for your prompt reply and reminder! It is summer all year round in Singapore :)