Q&A board

Q & A Lists
Item Question & Answer
★★ Dr.top ★★ Silk Fibroin Hair Feel 2x / Treatment
★★ Dr.top ★★ Silk Fibroin Hair Feel 2x / Treatment
Item Q&A
  • Question : Inquiry for the item from tif****May 20, 2019

  • Question : Inquiry for the item from lee****Sep 03, 2018

    Hi. Can this be used with hair steamer?

    Answer : [Re] Inquiry for the item from lee****

    Dear customer

    Sorry for the late reply.
    The product you are inquiring about is less dry and can be used with hair steamer.

    Thank you.

★★ April Skin ★★ PERFECT MAGIC SNOW CREAM ★ Whitening Tone-up Cream
★★ April Skin ★★ PERFECT MAGIC SNOW CREAM ★ Whitening Tone-up Cream
Item Q&A
  • Question : Inquiry for the item from 211****May 19, 2019

    What is the different between the Magic Snow cream and this new Perfect Magic cream? I am using the Magic Snow cream. Going to purchase another tube, so like to know before buying. Thanks!

    Answer : [Re] Inquiry for the item from 211****

    Hi, customer.

    I am responding to your inquiry.
    It is convenient to use the container from the Magic snow cream. It is an upgrade product with additional moisturizing and whitening patent than the existing product.

    Thank you.

★★ ASIS-TOBE ★★ Pure Mineral Suncream SPF50+ PA++++ 40ml
★★ ASIS-TOBE ★★ Pure Mineral Suncream SPF50+ PA++++ 40ml
Item Q&A
★★ 23 years old ★★ Badecasil P-Original 30g / Trouble care
★★ 23 years old ★★ Badecasil P-Original 30g / Trouble care
Item Q&A
  • Question : Inquiry for the item from Che****May 03, 2019

    Hi Seller,
    Please advise the expiry date? And is it genuine?
    Thanks.

    Answer : [Re] Inquiry for the item from Che****

    Hi customer
    The product you inquired for is from 07/03/2021.
    I'm sorry for the late reply, and thank you.

    Question : [Re] Inquiry for the item from Che****

    Thanks to advise is this product genuine?

    Answer : [Re] Inquiry for the item from Che****

    Yes, it is genuine. Thanks

    Question : [Re] Inquiry for the item from Che****

    I have just placed order, please help to send out to me soonest :)
    Thanks to refer below for details.


    Order Date : May 03, 2019
    Cart no. : 126707167
    Order no: 295290938

    Answer : [Re] Inquiry for the item from Che****

    ok. thanks.

★★ Dr.G ★★ Hydra Intensive Balm SPF30 PA++
★★ Dr.G ★★ Hydra Intensive Balm SPF30 PA++
Item Q&A
  • Question : Inquiry for the item from Len****Apr 20, 2019

    Hi, may i know the expiry date pls Tq

    Answer : [Re] Inquiry for the item from Len****

    Hi customer!
    I'll let you know the expiration date of the product you inquired about.

    Dr.G Hydra Intensive Blem 06/02/2021

    Question : [Re] Inquiry for the item from Len****

    Ok thank you will purchase soon 😁

    Answer : [Re] Inquiry for the item from Len****

    ok. Thanks

★April Skin★★ Perfect Magic Cover fit Cushion 2.0 ★★ contained Essence / Renewal version
★April Skin★★ Perfect Magic Cover fit Cushion 2.0 ★★ contained Essence / Renewal version
Item Q&A
  • Question : Inquiry for the item from jia****Apr 21, 2019

    Hi do you sell refills for this?

    Answer : [Re] Inquiry for the item from jia****

    yes. There are only no.23 now.

  • Question : Inquiry for the item from joy****Oct 01, 2018

    Hi, is this the latest version cushion 2.0?

    Answer : [Re] Inquiry for the item from joy****

    Ok. This product is the latest version.
    Thank you.

    Question : [Re] Inquiry for the item from joy****

    Hi,

    Thank you and I have place order for the new version 2.0 from you. My Order No. is 277620115, please ship the new version 2.0.

    Thank you so much!

    Answer : [Re] Inquiry for the item from joy****

    Ok. Thank you.

★★ LJH ★★ Grow Vita Propolis Ampoule 15ml / leegeeham
★★ LJH ★★ Grow Vita Propolis Ampoule 15ml / leegeeham
Item Q&A
  • Question : Inquiry for the item from pul****Apr 12, 2019

    The photo show that "Dr Ceuracle Royal Vita Propolis 33 Ampoule " , are u selling LJH Grow Vita Propolis Ampoule leegeeham ??

    Answer : [Re] Inquiry for the item from pul****

    Hi, customer.
    The product you inquired about is LJH Grow Vita Propolis Ampule.
    It's my mistake. I've modified it.
    Thank you.

★★ Moremo ★★ Hair Essence Delightful Oil 70ml
★★ Moremo ★★ Hair Essence Delightful Oil 70ml
Item Q&A
★★ Bonabella ★★ Daily Sun block 50ml / UV Protection SPF50 PA+++
★★ Bonabella ★★ Daily Sun block 50ml / UV Protection SPF50 PA+++
Item Q&A
  • Question : Inquiry from ter****Apr 06, 2019

    Do you bring in this tea tree mask ? Brand bonabella too from Korea .

    Answer : [Re] Inquiry from ter****

    Hi, customer.
    The product you inquired about is not being sold at this time, but we are planning to register it later in the day.
    We'll arrange for you to buy it tomorrow or two days later.
    Thank you.

FREE SHIPPING★★April Skin★★ Perfect Magic Cover fit Cushion ★★ contained Essence★
FREE SHIPPING★★April Skin★★ Perfect Magic Cover fit Cushion ★★ contained Essence★
Item Q&A
  • Question : Inquiry for the item from jan****Apr 04, 2019

    Would you be restocking shade 21?

    Answer : [Re] Inquiry for the item from jan****

    Sorry, Magic coverfit cushion products are currently discontinued and renewed to version 2.0. Please keep in mind.

  • Question : Inquiry for the item from eil****Apr 03, 2019

  • Question : Inquiry for the item from che****Mar 08, 2019

    Hi no more color 21 and 22?

    Answer : [Re] Inquiry for the item from che****

    Yes, it's out of stock. Sorry.

  • Question : Inquiry for the item from jan****Mar 01, 2019

    Do u have no.21 refill?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer.
    We have only 1 stock left that you inquired about. If you are purchasing, please purchase no. 23 refill product and mark it in the memo box.
    Ex: change refill no. 21
    Thank you.

  • Question : Inquiry for the item from cin****Jan 31, 2019

+View all Notice, FAQ, Q&A >>
★★ BRTC ★★ The First Ampoule Foaming Cleanser 150ml
★★ BRTC ★★ The First Ampoule Foaming Cleanser 150ml
Item Q&A
★★ Duolac ★★ Vitamin B Probiotics For 30days / Health functional foods for body energy
★★ Duolac ★★ Vitamin B Probiotics For 30days / Health functional foods for body energy
Item Q&A
  • Question : Inquiry for the item from lim****Mar 16, 2019

    Hi..can translate the ingredients in English.. Is this prebiotic with additional Vitamin B? Thanks

    Answer : [Re] Inquiry for the item from lim****

    Hi, customer.
    I'm sorry for the late reply to your inquiry.

    'ingredients' is shown below.
    Vitamin B1 Hydrochloride, Vitamin B7, Vitamin B6 Hydrochloride, Biotinoprotein (Calcium phosphate, Biotin)
    Enterocus peacium CBT-EF4 100,000,000,000,000
    Lactobacillus rhamnosus lactobacillus CBT-LR5 100,000,000,000,000
    Fracto oligosaccharides, corn starch,
    Pediocus pentosaceus CBT-PP1 100,000,000,000,000
    stearic acid magnesium,

    Thank you.

  • Question : Inquiry for the item from shi****Feb 06, 2019

  • Question : Item in stock?May 30, 2018

    Hi,
    Do you have stock for this product?
    How many tables are there in one bottle?

    Thank you.
    Rgds
    Tang

    Answer : [Re] Item in stock?

    Dear customer
    I have this item in stock. Today, if you buy today,the item can be shipped tomorrow.
    Thank you.

★★ ROUND AROUND ★★ Green Tea Pure Cleansing Foam 150ml
★★ ROUND AROUND ★★ Green Tea Pure Cleansing Foam 150ml
Item Q&A
  • Question : Inquiry for the item from tif****Mar 14, 2019

    Hi, may l know this for what type of skin

    Answer : [Re] Inquiry for the item from tif****

    Dear customer.
    The product you inquired about is available for all types of skin.
    Also, it is pH of 5.5, so it is a mild foam cleansing product.
    Thank you.

★★ CATRIN ★★Natural 100 Mineral Sunkill Sun Cushion 13g / tone up
★★ CATRIN ★★Natural 100 Mineral Sunkill Sun Cushion 13g / tone up
Item Q&A
  • Question : Inquiry for the item from pea****Mar 12, 2019

    is there any color selection? does this works like a foundation?

    Answer : [Re] Inquiry for the item from pea****

    Dear customer
    I'm sorry for your late reply.
    The product you inquired about is Sun cushion.
    There's only one color. Think of it as Brightening tone up sun cushion.
    Thank you.

★★ Duolac ★★ Vitality Probiotics 350mg x 60 capsules / 6 kinds of probiotics
★★ Duolac ★★ Vitality Probiotics 350mg x 60 capsules / 6 kinds of probiotics
Item Q&A
  • Question : Inquiry related delivery from chr****Mar 10, 2019

    If i buy more than 1 bottle, is thete a ssving in shipping charges?

    Answer : [Re] Inquiry related delivery from chr****

    Dear customer!
    I can't adjust the shipping cost you mentioned.
    Please note that if you purchase more than one product, you will be received more samples (mask pack etc.).
    Please excuse me.
    Thank you.

  • Question : Inquiry for the item from chr****Feb 27, 2019

    Is this item the same product as the attached picture?

    Answer : [Re] Inquiry for the item from chr****

    Hi customer
    Yes, product is the same product
    Thank you.

  • Question : Inquiry related delivery from fer****Jan 29, 2019

    Hi seller...

    Do u ship to Bangkok, thailand???

    Answer : [Re] Inquiry related delivery from fer****

    Hi Customer
    Yes, It is possible.
    Thank you.

    Question : [Re] Inquiry related delivery from fer****

    Thank u!!

    Can i confirm this is a Duolac daily care for adults.. purple type??

    Do u happen to have those thats 2caps sealed in 1 foil bag type?

    Answer : [Re] Inquiry related delivery from fer****

    I'm attaching an image.
    Have your enquiries been resolved?

    Question : [Re] Inquiry related delivery from fer****

    Thank u. Will order soon for shipping to bangkok. Thank u selller

    Answer : [Re] Inquiry related delivery from fer****

    ok. Thank you. Happy new year!!

    Question : [Re] Inquiry related delivery from fer****

    Hi seller,

    I have placed my order for shipping to Bangkok thailand..

    Answer : [Re] Inquiry related delivery from fer****

    Dear customer
    I got it.
    Your order has been confirmed.
    Thank you.

    Question : [Re] Inquiry related delivery from fer****

    Thank you so much seller!!!!! =)

    Answer : [Re] Inquiry related delivery from fer****

    Thank you!

  • Question : Inquiry for the item from nli****Jan 13, 2019

  • Question : Inquiry for the item from shu****Nov 09, 2018

    Please advise the ingredient in English. Thank you.

    Answer : [Re] Inquiry for the item from shu****

    Dear customer.

    Thank you for your interest in my product.

    Ingredients list are the same as below.

    Streptococcus thermophilus CBT-ST3 100,000,000,000 ea
    Lactobacillus acidophilus CBT-LA1 100,000,000,000 ea
    Lactobacillus rhamnosus CBT-LR5 100,000,000,000 ea
    Bifidobacterium lactis CBT-BL3 100,000,000,000 ea
    Bifidobacterium longum CBT-BG7 100,000,000,000 ea
    Bifidobacterium bifidum CBT-BF3 100,000,000,000 ea
    fructooligosaccharide, corn starch, maltodextrim, vitamin C, stearic acid, milk, soybean

    Thank you.

★★ KLAVUU ★★ BLUE PERALSATION Oneday 8cups Marine Collagen Aqua Cream 50ml
★★ KLAVUU ★★ BLUE PERALSATION Oneday 8cups Marine Collagen Aqua Cream 50ml
Item Q&A
  • Question : Inquiry for the item from Hen****Mar 04, 2019

  • Question : Inquiry for the item from kel****Oct 11, 2018

★★ APRIL SKIN ★★ Magic Snow Sun Stick SPF 50+ PA+++ ★
★★ APRIL SKIN ★★ Magic Snow Sun Stick SPF 50+ PA+++ ★
Item Q&A
  • Question : Inquiry for the item from cur****Jan 16, 2019

    Hi seller,

    Does the sun stick consists of alcohol and fragrance?

    Answer : [Re] Inquiry for the item from cur****

    Dear customer.
    Ingredients list are as below.

    all ingredients.


    Dimethicone, triethanolhexanone, ceresin, octocrylene, silica, ethylhexylmethoxycinnamate, diethylaminohydroxybenzoylhexylbenzoate, ozokerite, phenyltrimethicone, hexylhexylsalicylate. Vinyl dimethicone / methicyl silsesquioxane crosspolymer, candelilla wax, bis-ethylhexyloxyphenol methoxyphenyltriazine, diisostearyl malate, microcrystalline wax, sorbitan caprylate, sorbitan sesquioleate, Echinacea extract, chomomilla flower extract, chrysanthemum extract, caprylic acid extract, tocopheryl acetate, aloe vera leaf extract, broccoli extract, mandarin extract, green tea extract, propanediol, purified water, , Titanium dioxide, red iron oxide, fragrance
    .
    Thank you

★★ Normal No More ★★ Blue Therapy Anti-Redness Cream 50g
★★ Normal No More ★★ Blue Therapy Anti-Redness Cream 50g
Item Q&A
  • Question : Inquiry from see****Jan 12, 2019

    Hi, may I know if you would be bringing in the normal no more blue therapy serum as well?

    Answer : [Re] Inquiry from see****

    Dear customer
    Yes, I will. I will inform you again after registration so that you can buy it on Monday.
    Thank you.

★★ HANSKIN ★★ Super Magic BB Cream SPF30 PA++ 45g
★★ HANSKIN ★★ Super Magic BB Cream SPF30 PA++ 45g
Item Q&A
  • Question : Inquiry for the item from jas****Dec 16, 2018

★★ VERITE ★★ Crystal Cover Cushion 15g SPF50+ PA+++
★★ VERITE ★★ Crystal Cover Cushion 15g SPF50+ PA+++
Item Q&A
  • Question : Inquiry for the item from yin****Nov 24, 2018

    hi is this 1 only or 1+1refill? Thanks

    Answer : [Re] Inquiry for the item from yin****

    Dear customer
    Verite crystal cover cushion 1 only(no with refill)
    Thank you.

★★ aromatica ★★ Organic Aloe Vera Gel 300ml
★★ aromatica ★★ Organic Aloe Vera Gel 300ml
Item Q&A
  • Question : Inquiry for the item from Car****Nov 07, 2018

    May I know the expiry date?

    Answer : [Re] Inquiry for the item from Car****

    Dear Customer!

    This product manufactured recently. The usage period is 30 months.

    Thank you.

★★ CELLAPY ★★ A.Repair+ Ampoule 40ml
★★ CELLAPY ★★ A.Repair+ Ampoule 40ml
Item Q&A
  • Question : Inquiry for the item from win****Nov 05, 2018

    Is item still available for purchase?

    Answer : [Re] Inquiry for the item from win****

    Dear customer. It is available. Thank you.

★★ 1ST C ★★ First C Serum Pure Vitamin C 13% 10ml x 3ea
★★ 1ST C ★★ First C Serum Pure Vitamin C 13% 10ml x 3ea
Item Q&A
  • Question : Inquiry for the item from sag****Oct 10, 2018

    Hi what’s the expiry date?

    Answer : [Re] Inquiry for the item from sag****

    Dear customer

    I will reply to your inquiry.
    Products are recently manufactured items

    Thank you.

    Question : [Re] Inquiry for the item from sag****

    Ok thanks

    Answer : [Re] Inquiry for the item from sag****

    Thank you.

★★Belief★★ The true Cream Moisturizing Bomb 50ml
★★Belief★★ The true Cream Moisturizing Bomb 50ml
Item Q&A
  • Question : Inquiry for the item from peh****Oct 04, 2018

★★ Cledbel ★★ Face Lift Program Gold Collagen Lifting Mask 70ml
★★ Cledbel ★★ Face Lift Program Gold Collagen Lifting Mask 70ml
Item Q&A
  • Question : Inquiry for the item from lin****Sep 18, 2018

  • Question : vegetarian friendly?Aug 06, 2018

    Hi, can vegetarian use this product? Thanks

    Answer : [Re] vegetarian friendly?

    Dear customer

    Thank you for your interest in the product.
    This product contains several peptides. It is difficult to give accurate answers on the origin of these ingredients, whether they are derived from animal origin.

    Thank you

★★April Skin★★ Magic Essence Shower Cushion SPF 50+ PA++++ 13g / New Product
★★April Skin★★ Magic Essence Shower Cushion SPF 50+ PA++++ 13g / New Product
Item Q&A
★★ Duolac ★★ Chewable Lady Probiotics 1g60ea / Health functional foods for womens intestinal health
★★ Duolac ★★ Chewable Lady Probiotics 1g60ea / Health functional foods for womens intestinal health
Item Q&A
  • Question : Duolac Daily VitalityAug 28, 2018

    Hi Seller,

    Do you carry Duolac Daily Vitality? Thank you.

    Answer : [Re] Duolac Daily Vitality

    Dear customer
    Currently, we do not deal with Duolac vitality products, but registration of products has been done today, so registration will be completed tomorrow.

    Thank you.

    Question : [Re] Duolac Daily Vitality

    Hi Seller,

    Thanks for the reply. When will you start selling DailyVitality please?

    Also can you advise the full ingredient list for this pink colour version? I want to compare with the blue one. Thank you.

    Answer : [Re] Duolac Daily Vitality

    Dear customer
    I will answer your inquiry.

    1. Vitality
    https://www.qoo10.sg/item/DUOLAC-VITALITY-PROBIOTICS-350MG-X-60-CAPSULES-6-KINDS-OF-PROBIOTICS/630526443?banner_no=1305330

    2. Duolac chewable lady ingredients
    Streptococcus thermophilus CBT-ST3 100,000,000,000
    Lactobacillus plantarum CBT-LP3 100,000,000,000
    Lactobacillus acidophilus CBT-LA1 100,000,000,000
    Bifidobacterium lactis CBT-BL3 100,000,000,000
    Bifidobacterium longum CBT-BG7 100,000,000,000
    Bifidobacterium Breve CBT-BR3 100,000,000,000
    Isostearate, isomalt, fructooligosaccharide, xylitol mixed powder, crystalline cellulose, orange concentrated powder, orange flavor powder, corn starch, hydroxypropylmethylcellulose, gardenia yellow, stearic acid, rice powder, malic acid

    Thank you.

    Question : [Re] Duolac Daily Vitality

    Thank you, I have ordered the Vitality. Can you advise how to take it? Once or twice a day?

    Answer : [Re] Duolac Daily Vitality

    Dear customer

    Thank you for your purchase
    How to take : Once a day, once 2 capsules

    Thak you.

  • Question : Duolac CareAug 24, 2018

    Do you have Duolac Care?

    Answer : [Re] Duolac Care

    Dear customer
    Sorry. I don't have Duolac care.
    Thank you.

  • Question : Inquiry from lim****Aug 10, 2018

    Hi,

    Do you have Duolac Derma?

    Answer : [Re] Inquiry from lim****

    Dear customer
    There is no product called Duolac derma.
    Can I see the product image?
    Thak you.

★★ Duolac ★★ Multi Vitamin Probiotics 450mg 60ea / multi vitamin 9 pieces Lactobacillus
★★ Duolac ★★ Multi Vitamin Probiotics 450mg 60ea / multi vitamin 9 pieces Lactobacillus
Item Q&A
  • Question : IngredientsAug 28, 2018

    Hi Seller, canyon please advise:

    1. Total list of ingredients in English (including all the vitamins and different strains of probiotics)

    2. How to take this? Do I take this twice a day or once a daily?

    3. Is this authentic?

    Thanks!

    Answer : [Re] Ingredients

    Dear customer
    Thank you for your interest in our products
    1-1. Vitamin
    Vitamin A, Vitamin B1, Vitamin B2, Vitamin B6, Niacin, Biotin, Vitamin C, Vitamin D, Vitamin E)

    1-2 Probiotics
    Lactobacillus rhamnosus CBT-LR5
    Exterococcis feacium CBT-EF4
    Pediococcus pentosaceus CBT-pp1

    2. Once a day, once 2 capsules

    3. Yes. it is original

    Thank you.

★★TPO ★★Pore Cheek Patch 10ea
★★TPO ★★Pore Cheek Patch 10ea
Item Q&A