Q&A board

Q & A Lists
Item Question & Answer
레토 LED무드등 모음전
레토 LED무드등 모음전
Item Q&A
  • Question : Inquiry related return and exchange from joa****Oct 05, 2019

    Hi seller, please respond to me message. Item is faulty and still waiting for your reply. Already one week past and no updates on exchange.

    Answer : [Re] Inquiry related return and exchange from joa****

    Hello.
    I'm sorry for the delay in your reply.
    We have checked and approved the exchange receipt of defective products. We will do our best to check the warehousing in detail and send them to you quickly.

    Question : [Re] Inquiry related return and exchange from joa****

    Hi Seller, any updates for the exchange?

  • Question : Inquiry for the item from kyg****Oct 15, 2019

    How long can the light last once fully charged?

    Answer : [Re] Inquiry for the item from kyg****

    Hello.
    I'd like to reply to your inquiry.
    The hours of use vary depending on the brightness step when using wirelessly.
    Step 1 Minimum Brightness: 4 Hours of Use
    (The brightness becomes less and less after 3 hours.)
    Step 6 Maximum brightness: 2 hours of use
    (The brightness becomes weaker after 1 hour and 30 minutes of use.)
    If you use USB power cable, you can continue to use it with a constant brightness.
    Thank you.

레토 레트로 무선 블루투스스피커 LBT-W02 LED시계 라디오
레토 레트로 무선 블루투스스피커 LBT-W02 LED시계 라디오
Item Q&A
  • Question : Inquiry related delivery from Xuy****Oct 16, 2019

    Hi I placed an order yesterday, the status is still ‘shipping requested’, when will the item be shipped out?

    Answer : [Re] Inquiry related delivery from Xuy****

    How Long will the shipping take?

    Question : [Re] Inquiry related delivery from Xuy****

    Hello.
    The goods you ordered were shipped to the Qexpress Collection Center on the 17th.
    It will be delivered by air from Korea, so it will take about 3 to 5 days to receive the product.
    Thank you.

  • Question : Inquiry for the item from eri****Oct 11, 2019

  • Question : Inquiry for the item from ns6****Aug 19, 2019

    Hi seller. How to set the time? As the manual is in Korean. Thanks.

    Answer : [Re] Inquiry for the item from ns6****

    Hello.
    Attached is an English version of the manual file.
    Please note.
    Thank you.

    Question : [Re] Inquiry for the item from ns6****

    Hi. I don't receive any attachment. Please resend. Thanks

    Answer : [Re] Inquiry for the item from ns6****

    It's uploaded as a jpg file. Can't you check it?
    (File name :LBT-W02_ENG_MANUAL)
    I've added the file again, so please reconfirm it.
    Thank you.

    Question : [Re] Inquiry for the item from ns6****

    Hi. Thank you. I got it . 👌🏼🙏🏻

  • Question : Inquiry for the item from kai****Sep 21, 2019

  • Question : Inquiry for the item from chi****Sep 10, 2019

    Does it come with power adapter?

    Answer : [Re] Inquiry for the item from chi****

    Hello, I'm the seller.
    The product is a chargeable wireless Bluetooth speaker and does not require a power adapter.
    The USB charging cable for charging is provided as a basic component, so charge it and use it.
    If you have a USB adapter, you can also charge the included USB charging cable by connecting it to the USB adapter.

+View all Notice, FAQ, Q&A >>
레토 도라에몽 LED무드등 DML-P01
레토 도라에몽 LED무드등 DML-P01
Item Q&A
레토 고음질 블루투스이어폰v5.0 최대 132시간 재생 LBE-01
레토 고음질 블루투스이어폰v5.0 최대 132시간 재생 LBE-01
Item Q&A
  • Question : Inquiry for the item from 239****Aug 22, 2019

    안녕하세요
    어디서 후기 좀 볼수있을까요? 홈페이지 까지 찾아 봤는데 아무도 후기를 남겨주지 안했어요.

    Answer : [Re] Inquiry for the item from 239****

    안녕하세요.
    해당 제품의 리뷰를 볼 수 있는 사이트 링크를 남겼습니다.
    참고부탁드릴께요.
    감사합니다.
    https://search.shopping.naver.com/detail/detail.nhn?nv_mid=19698247635&cat_id=50002334&frm=NVSHATC&query=LBE-01&NaPm=ct%3Dk18jctwo%7Cci%3D54168f0ef30810cd8aa99ca4ec158bb0aeb0df63%7Ctr%3Dslsl%7Csn%3D95694%7Chk%3Dd09819eec579487667debf3e26ffda051224bca5

[LETO] M2SU3.0 (2TB)- Ultra-Capacity Portable External HDD Size
[LETO] M2SU3.0 (2TB)- Ultra-Capacity Portable External HDD Size
Item Q&A
  • Question : Inquiry from 235****Jul 19, 2019

    Hi seller.
    I Have ordered a 2TB HDD, order no is 299524212. There is no indication on the box or the HDD to indicate that the storage capacity is 2TB. I plugged in to my pc and checked the properties and it shows the used space is 197MB and free space is 465GB. Pls refer to attached screen dump of the properties. Have you sent me the wrong capacity? . Pls clarify asap. Appreciate your fast response. Thanks

    Answer : [Re] Inquiry from 235****

    Hello.
    I'm sorry for the delay in answering
    The data you sent us has been confirmed to have been mailed to you with 500GB product and the return receipt has been approved.
    I'll approve the return as soon as I check the receipt.
    I'm very sorry for the inconvenience.

    Question : [Re] Inquiry from 235****

    Hi seller,
    Q10 customer service have requested for my confirmation to return the item via Qexpress. May I know if you will send me the 2TB HDD also at the same time? Pls revert as soon as possible before I confirm the date of return to Q10 customer service. Thanks.

    Answer : [Re] Inquiry from 235****

    Hello.
    Since you have received a return shipment, we will proceed with a refund rather than an exchange.
    Do you want me to exchange it for the normal 2TB product you purchased, not refund processing?
    If the exchange is correct, we will amend the return refund application to the replacement item and resend it to 2TB when 500GB is received.
    I'm sorry for the inconvenience caused by our mistake.

    Question : [Re] Inquiry from 235****

    Hi seller,

    I prefer you exchange the wrong product with the correct 2TB HDD and not give me a refund. However, can you arrange the exchange on the same day, i.e. I returned the wrong item to Qexpress and at the same time received the correct 2TB HDD. Please confirmed if this could be done. Thanks.

    Answer : [Re] Inquiry from 235****

    Hi seller
    Pls respond to my message above.

    Question : [Re] Inquiry from 235****

    Hello.
    Please understand that due to the nature of overseas shipments, it is difficult to send you a new product that has been shipped five times before it is received.
    There's a way to get things done faster. If you didn't get it, you can apply for a refund and buy again.
    I'm very sorry that we caused you trouble by mistake.

    Answer : [Re] Inquiry from 235****

    Hi seller, what do you mean that new product is shipped five times before it is returned. You never even begin to send me the new product. Anyway, qexpress is scheduled to collect the wrong product from me today for return to you. Let me know ASAP when you can start to shipped the correct product to me. Pls understand that I am greatly inconvenienced and upset by this experience already through no fault of mine.

    Question : [Re] Inquiry from 235****

    Hi seller
    By the way, you price has already changed even if I reorder as you suggest. This is not fair to me.

    Answer : [Re] Inquiry from 235****

    Hello.
    I think I couldn't guide you precisely because I couldn't speak English well.
    I'm sorry.
    We're going to release the 2 terra product you originally purchased today. Please excuse me.
    Thank you.

    Question : [Re] Inquiry from 235****

    OK. Thks. Hope this time the product is correct and working fine. If you can, please send me the orange colour. If cannot, still OK with the blue colour

    Answer : [Re] Inquiry from 235****

    Hi seller, yet to receive the correct HDD. Can you provide me with the tracking number so that I can track the shipping?

    Question : [Re] Inquiry from 235****

    Hello,
    Are you playing a joke on me by resending me the HDD that I returned you. The HDD that you resend me is still 500 GB. Please see attached document.. You seem to be wasting my time and upsetting me again and again. Please respond to this email quickly.

    Answer : [Re] Inquiry from 235****

    Hello.
    Based on the image you sent us, the Data (D:) capacity is 500GB.
    Our external hard drive is expected to be an external hard drive (F:) because, by default, the drive's name appears as "New Volume" when connected.
    The "MASHAL EXTERNAL HDD" hard disk name in the red box on the right side of the image is the hard disk name mounted on the external drive we sent you.
    Also, I checked the product you returned in 500GB and found that it was a normal product with external hard drive capacity of 2TB.
    Please reconfirm.

    Question : [Re] Inquiry from 235****

    Confirmed the properties for F drive is 3.62GB used space and 1.81TB free space. Does this mean that the external hard drive is partitioned into D and F drives? By the way, according to the image I send you for the returned item, the 500GB is the F drive and you have acknowledged that you send me the wrong product. Does that mean the if I checked the property for the D drive, it will have 1.81TB free space? Hope you can clarify my questions. Thanks

    Answer : [Re] Inquiry from 235****

    안녕하세요.

    사용하는 pc os버전에 따라서 외장하드를 구동하는 시스템 드라이브가 별도로 생성되기도 합니다.
    따라서 실제 사용가능한 공간은 약 1.81TB가 맞으며 2테라 외장하드가 맞으십니다.

    처음에 500GB를 인정했을때는 간혹 오발송 실수가 있고 보내주신 이미지 파일이 있어서 저희가 제대로 확인을 못했던것같습니다. 반송해주신 상품을 점검해보니 2TB 제품이 맞아서 보내주셨던 이미지 재확인 결과 오류를 발견하게 되었습니다.
    처음부터 정확한 안내를 드리지 못해 긴 시간동안 불편을 드리게되어 죄송합니다.

  • Question : Inquiry related delivery from tpy****Jul 22, 2019

    Why there is a delivery charge of $2.99??? It stated free shipping...why???

    Answer : [Re] Inquiry related delivery from tpy****

    the shipping fee $2.99 was charged when I going to make payment...please check....

    Question : [Re] Inquiry related delivery from tpy****

    Hello.
    I'd like to confirm your inquiry and answer.
    This product is registered as Qprime - Free. Items registered as Qprime will be eligible for free shipping if you purchase more than $80 USD.
    We believe that you have added a minimum shipping cost of $299 since the coupon was less than $80 for you.
    I'll check it for you.
    Thank you.

  • Question : Inquiry for the item from Vin****Jul 08, 2019

    Hi. Ur ad says $81 but price is $88. Pls adjust the price to $81

    Answer : [Re] Inquiry for the item from Vin****

    Pls see screenshot

  • Question : Inquiry for the item from 240****Jul 03, 2019

    Hi seller.. Is it compatible with Window XP?

    Answer : [Re] Inquiry for the item from 240****

    Hello.
    Windows xp is also compatible and ready for immediate use.
    Thank you.

  • Question : Inquiry for the item from Lal****Jun 28, 2019

    Thickness of this hdd and rpm?

    Answer : [Re] Inquiry for the item from Lal****

    Hello.
    Answer the rpm and thickness of the hard disk installed in the product
    rpm: 5400
    Thickness: 15mm

    For your information, hard disks are dedicated to external hard drives, so you cannot install them in a regular laptop. Please note.

    Thank you.

+View all Notice, FAQ, Q&A >>
레토 TMS-G02H 강화유리 허브 모니터받침대
레토 TMS-G02H 강화유리 허브 모니터받침대
Item Q&A
  • Question : Inquiry for the item from ja_****Jun 06, 2019

    How wide are the legs? See picture

    Answer : [Re] Inquiry for the item from ja_****

    Hello.
    I'm sorry for the delay
    The width of the stand you inquired about is 2.2cm.

레토 LMS-G01 강화유리 모니터받침대
레토 LMS-G01 강화유리 모니터받침대
Item Q&A
  • Question : Inquiry for the item from ja_****Jun 06, 2019

    How wide are the legs? See picture

    Answer : [Re] Inquiry for the item from ja_****

    Hello.
    I'm sorry for the delay
    The width of the stand you inquired about is 3cm.

★New Arrival★[LETO] M2SU3.0 (1TB)- Ultra-Capacity Portable External HDD Size
★New Arrival★[LETO] M2SU3.0 (1TB)- Ultra-Capacity Portable External HDD Size
Item Q&A
  • Question : Can I place order ?Sep 12, 2015

    Hi,

    Can I place order ?

    Answer : [Re] Can I place order ?

    sure!
    thanks~~