Q&A board

Q & A Lists
Item Question & Answer
100% Long Natural Mulberry Silk Blanket Comforter Quilted Blanket (200cm x 230cm) - 3 Colors Availab
100% Long Natural Mulberry Silk Blanket Comforter Quilted Blanket (200cm x 230cm) - 3 Colors Availab
Item Q&A
  • Question : Inquiry for the item from 246****May 19, 2019

2 X Alcon Opti-Free Puremoist Multi-Purpose Solution 300ml
2 X Alcon Opti-Free Puremoist Multi-Purpose Solution 300ml
Item Q&A
  • Question : Inquiry for the item from jod****May 18, 2019

DEQUADIN Lozenges Tubes 24s (Sore Throat Relief) X 10 bottles
DEQUADIN Lozenges Tubes 24s (Sore Throat Relief) X 10 bottles
Item Q&A
VIARTRIL-S GLUCOSAMINE 1500MG 30 SACHETS (for Joint Pain)
VIARTRIL-S GLUCOSAMINE 1500MG 30 SACHETS (for Joint Pain)
Item Q&A
  • Question : Inquiry for the item from myr****Mar 12, 2019

  • Question : Inquiry for the item from 242****Apr 17, 2019

    Please advise expiry date of above mentioned item. Thanks.

    Answer : [Re] Inquiry for the item from 242****

    Hi
    Expiry 2021
    :)

  • Question : Inquiry related delivery from sea****Mar 28, 2019

    My I know the expiry date?

    Answer : [Re] Inquiry related delivery from sea****

    Hi We will check and revert you soon
    Thanks

⚡BUY 3 FREE 1 TIN⚡Special Deal Pediasure Complete Milk Powder  * 850g x 4 TINS = 3.4KG
⚡BUY 3 FREE 1 TIN⚡Special Deal Pediasure Complete Milk Powder * 850g x 4 TINS = 3.4KG
Item Q&A
  • Question : Inquiry from Ros****May 16, 2019

    hi when is the expiry ?

    Answer : [Re] Inquiry from Ros****

    Hi there. This item is all new stock. Expiry date is 1.5 years from today. Thank you.

  • Question : Inquiry for the item from jn_****Mar 31, 2019

    This is make in Singapore for malaysia?

    Answer : [Re] Inquiry for the item from jn_****

    Hi
    Manufactured in Singapore for Malaysia

🦅 Forever Living 🦅 Aloe Vera Gel/Aloe Vera Gelly /Aloe Propolis Creme/Heat Lotion/Aloe Cleaner
🦅 Forever Living 🦅 Aloe Vera Gel/Aloe Vera Gelly /Aloe Propolis Creme/Heat Lotion/Aloe Cleaner
Item Q&A
  • Question : Inquiry for the item from kas****May 16, 2019

    Y I cannot order 2?

    Answer : [Re] Inquiry for the item from kas****

    Hi buyer. As for now, the qty for Aloe Vera Gel is only got 1 left. Will ask supplier if they can increase/restock the qty. Other items you can order 2 as stated. Thank you.

    Question : [Re] Inquiry for the item from kas****

    I want to buy 3 can u restock

    Answer : [Re] Inquiry for the item from kas****

    Hi. We have restock the Aloe Vera Gel. Thank you.

  • Question : Inquiry for the item from gin****May 03, 2019

    Hi, my face has alot of acnes and marks, what is good for me? Aloe Gel or Aloe berries?

    Answer : [Re] Inquiry for the item from gin****

    Hi. Will check and revert to you. Thank you.

  • Question : Inquiry for the item from all****Apr 13, 2019

    Hi, am interested in the 1L Aloe Vera Gel. This can be taken as a drink and also applied on face/hair/skin, correct? What’s the difference between this and the small white tube of Aloe Vera Gel?

    Answer : [Re] Inquiry for the item from all****

    Hi
    Attach to you for your references.

    Question : [Re] Inquiry for the item from all****

    Ok thanks. Is it ok for breastfeeding moms to take?

    Answer : [Re] Inquiry for the item from all****

    Hi
    Will check with our supplier and revert you soon
    Thanks

    Question : [Re] Inquiry for the item from all****

    Okay, really appreciate it - thank you!

    Answer : [Re] Inquiry for the item from all****

    No problem dear :)

  • Question : Inquiry for the item from 233****Mar 30, 2019

    Dear Seller,
    Product says store in cool dry place. Please advise if product once open do not need to store in fridge? Once open, best consume within what time? Still before expiry?

    Thank you.

    Answer : [Re] Inquiry for the item from 233****

    Hi
    Which product do you refer?

    Question : [Re] Inquiry for the item from 233****

    Aloe Vera gel stated store in cool dry place. Please advise if product once open do not need to store in fridge? Once open, best consume within what time? Still before expiry?

    Answer : [Re] Inquiry for the item from 233****

    We will check and revert you soon
    Thanks

  • Question : Inquiry for the item from can****Mar 23, 2019

    Dear sir, recently i have purchased a bottlr of aloe from yku and found that there is no qr code as compared to otjer country. Im not sure is it genuine product. As such, i woukd need to have a replacement or a refund unless you can show me the qr code. This qr code is not talking about the company. Please respond. Thanks

    Answer : [Re] Inquiry for the item from can****

    Dear Customer,

    All Forever Living product is 100% genuine . QR code we just scratch litter bit because we sell online. Because company not allow selling online & cheaper. Please leave your contact number so our team can reach you and provide you the QR code.

    Thank You.

    Question : [Re] Inquiry for the item from can****

    Dear sir, thanks for your response. Please reply with the qr code here. Thanks

    Answer : [Re] Inquiry for the item from can****

    Dear sir, any updates? Thanks

    Question : [Re] Inquiry for the item from can****

    By today our seller will contact you .
    Thanks

    Answer : [Re] Inquiry for the item from can****

    Thanks, shall wait for it

    Question : [Re] Inquiry for the item from can****

    Noted

    Answer : [Re] Inquiry for the item from can****

    Any updates? Thanks

    Question : [Re] Inquiry for the item from can****

    Already inform and please wait
    Thanks

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(Buy 2 Free 7 Sachets) Zero+ Toxin Detox Drink Slimming 健康瘦身排毒保健饮料
(Buy 2 Free 7 Sachets) Zero+ Toxin Detox Drink Slimming 健康瘦身排毒保健饮料
Item Q&A
  • Question : Inquiry for the item from ngl****May 16, 2019

    Hi there previously I have tried fizzle pop soda which worked for me. Is this product similar ? Also I have gastric issues, ok to take ? Thanks

    Answer : [Re] Inquiry for the item from ngl****

    Hi there. Will check with supplier regarding this and revert back to you. Thank you.

  • Question : Inquiry for the item from 233****May 02, 2019

Korea 3D/5D cartoon childrens school bags Robocar Poli/Hello Kitty/utramanzero school bags student 1
Korea 3D/5D cartoon childrens school bags Robocar Poli/Hello Kitty/utramanzero school bags student 1
Item Q&A
  • Question : Inquiry for the item from ani****May 14, 2019

    When will the robocar poli series bags be available?

    Answer : [Re] Inquiry for the item from ani****

    Hi there, this item is no longer available. Sorry for inconvenience caused. Thank you.

  • Question : Inquiry for the item from bee****Sep 03, 2018

    May i know when will the poli (blue color) series be available?

    Answer : [Re] Inquiry for the item from bee****

    hi there,
    item is no longer available. sorry for inconvenience caused. Thanks

  • Question : Inquiry for the item from ale****Jul 03, 2018

  • Question : Inquiry for the item from rus****May 25, 2018

    Hi, when is there stock for robocar poli bags?

    Answer : [Re] Inquiry for the item from rus****

    hi there,
    the item is no longer available .sorry for inconvenience caused. Thanks

  • Question : Order no. 226373821Sep 02, 2017

    Hi seller,

    Pls check urgently n revert. If the bag I wanted is not available, pls refund.

    Previous message:
    The bag I received is not the one that I wanted. The one I wanted is with all the characters picture (pls refer to the attached pic), not the one with 2 Poli. Pls exchange as I do not want the wrong bag.

    Answer : [Re] Order no. 226373821

    Hi buyer,
    Please advice the actual item that you are received.

    Question : [Re] Order no. 226373821

    Hi seller,

    I received this bag instead. The picture is different from the one I wanted. Pls check. Thanks.

    Answer : [Re] Order no. 226373821

    Hi Buyer,

    i need to check with seller first about this item. will get back to you soon :)

    Question : [Re] Order no. 226373821

    Hi,

    Any updates?

    Answer : [Re] Order no. 226373821

    Hi Buyer,
    we still does not get any response from MY Seller, will keep in touch with you soon :)

    Question : [Re] Order no. 226373821

    Hi,

    Any reply to the MY seller? This is taking very long. Can i get a refund then?

    Answer : [Re] Order no. 226373821

    Hi Buyer,
    our MY seller just response, and they said the item that you order is out of stock. can you accept the receive item ? thanks

    Question : [Re] Order no. 226373821

    Hi,

    I do not want this design. Can i get a refund? Thanks.

    Answer : [Re] Order no. 226373821

    Wrong item was send to me n now the item I wanted is out of stock. Reply on queries very slow as well. When can I get my refund??

    Question : [Re] Order no. 226373821

    Hi Buyer,
    because the item not too different from your order,
    is it possible if we offer you 20% discount on refund ?
    sorry for inconvenience caused and thank you for your patience

    Answer : [Re] Order no. 226373821

    What do you mean by 20% discount on refund? Can you elaborate?

    Question : [Re] Order no. 226373821

    Hi,
    we will give partial refund of 20% from item price

    Answer : [Re] Order no. 226373821

    Ok. The refund will be via the same mode of payment that I have paid right? How long will it Take?

    Question : [Re] Order no. 226373821

    Hi Buyer,
    yes same with the payment. normally it will take 14 days. thank you and sorry for any inconvenience

    Answer : [Re] Order no. 226373821

    Noted will do. Thx.

    Question : [Re] Order no. 226373821

    Welcome, sorry for any inconvenience caused =)

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🍬MAY SPECIAL🍬READY STOCK Himalaya Salt Sports Candy 1/2 boxes- Wholesale Bundle - Extra Cool Le
🍬MAY SPECIAL🍬READY STOCK Himalaya Salt Sports Candy 1/2 boxes- Wholesale Bundle - Extra Cool Le
Item Q&A
  • Question : Inquiry from bts****May 14, 2019

    When will my order be delivered to me. I need it this Thursday latest if not I will have to stop delivery and cancel order

    Answer : [Re] Inquiry from bts****

    Hi buyer. Can give your order number please? Thank you.

  • Question : Inquiry related delivery from cas****May 06, 2019

    Hello! May I please check when will I be receiving my order (294929840)? It's been quite long since I ordered. Thank you.

    Answer : [Re] Inquiry related delivery from cas****

    Hi buyer. Your order is starting delivery to the destination. Tracking number MYP145378006. Thank you.

  • Question : Inquiry for the item from ngf****Apr 29, 2019

    Hi, the price went up? I thought it is April special. Please see attached, the price of yesterday was $30 lesser.

    Answer : [Re] Inquiry for the item from ngf****

    Hi. The promotion has ended due to exceed promotion quantity limit.Kindly wait for the next promotion.

  • Question : Inquiry for the item from sam****Apr 28, 2019

    hi for 1item press 4 is 4box right?

    Answer : [Re] Inquiry for the item from sam****

    Hi. If you notice, there are TYPE for you to choose. Type 1 and Type 2. You can choose Type 2 and set it to 2 Qty and it will equal to 4 boxes.

  • Question : Inquiry related delivery from jas****Apr 12, 2019

    Hi can it b shipped within johor n nt to sg?

    Answer : [Re] Inquiry related delivery from jas****

    Hi For SG only

    Question : [Re] Inquiry related delivery from jas****

    Ok thanks

    Answer : [Re] Inquiry related delivery from jas****

    No prblem :)

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Synergy Proargi-9 Plus 300g X 2 boxes
Synergy Proargi-9 Plus 300g X 2 boxes
Item Q&A
  • Question : Inquiry for the item from elk****May 13, 2019

    Hi,
    Do you still have stock?

    Thanks,

    Answer : [Re] Inquiry for the item from elk****

    Hi. Will check with seller and revert to you. Thank you.

★3 BOXES COMBO★APPLY QOO10 CART COUPON★ DARK CACAO SHAPING STAR / SLIMMING / CLA BURN FAT FORMULATION
★3 BOXES COMBO★APPLY QOO10 CART COUPON★ DARK CACAO SHAPING STAR / SLIMMING / CLA BURN FAT FORMULATION
Item Q&A
127cm Large Folding Umbrella Rain Anti  UV Windproof Golf 3 foldable Big
127cm Large Folding Umbrella Rain Anti UV Windproof Golf 3 foldable Big
Item Q&A
  • Question : Inquiry from hed****May 12, 2019

    Is inside these umbrella is UV gold coated ? How many person can you this umbrella 2-3 persons ??

    Answer : [Re] Inquiry from hed****

    Hi. Will check with supplier and revert back to you. Thank you.

A4 MEMO BOTTLE_1.25Liters_(BIGGEST SIZE)
A4 MEMO BOTTLE_1.25Liters_(BIGGEST SIZE)
Item Q&A
  • Question : Inquiry for the item from yen****May 11, 2019

    Hi. Is it still available?? Thanks

    Answer : [Re] Inquiry for the item from yen****

    Hi. Will check and revert back to you. Thank you.

  • Question : AvailbilityJan 08, 2018

    Hi, do you still have stock for this bottle?

    Answer : [Re] Availbility

    hi there,
    there is no stock anymore. sorry for inconvenience caused. Thanks

ORiG Fresh GoatNan (250ml) (halal)
ORiG Fresh GoatNan (250ml) (halal)
Item Q&A
  • Question : Inquiry for the item from 182****May 11, 2019

    S10.10 is for how many bottle?
    Expiry?

    Answer : [Re] Inquiry for the item from 182****

    Hi. Will check and revert back to you.

Forever Living Products Arctic Sea Forever Fish Oil
Forever Living Products Arctic Sea Forever Fish Oil
Item Q&A
  • Question : Inquiry for the item from kas****May 10, 2019

    Is this original?

    Answer : [Re] Inquiry for the item from kas****

    Hi. will check with supplier and revert back to you.

【LIMITED TIME OFFER !!】K-II K2 (AK2)NEW PACKING // V2 // F2 // R2 // L2
【LIMITED TIME OFFER !!】K-II K2 (AK2)NEW PACKING // V2 // F2 // R2 // L2
Item Q&A
  • Question : Inquiry for the item from 239****May 09, 2019

Sensodyne Complete Daily Protection Toothpaste 100g
Sensodyne Complete Daily Protection Toothpaste 100g
Item Q&A
  • Question : Inquiry for the item from kai****May 08, 2019

    Hi, do you have stock?

    Answer : [Re] Inquiry for the item from kai****

    Yes. as we check, there are still enough stock. Thank you.

GOOD MORNING VPLUS 1KG X 2 tins
GOOD MORNING VPLUS 1KG X 2 tins
Item Q&A
  • Question : Inquiry for the item from man****May 07, 2019

    hi seller, may i know when is the expiry date for this item?

    Answer : [Re] Inquiry for the item from man****

    Hi. Will check with supplier and revert to you. Thank you.

  • Question : Inquiry for the item from hl.****Apr 04, 2018

    May I know when is the expired date for the above

    Answer : [Re] Inquiry for the item from hl.****

    hi there,
    the expiry date is on 11/2019 . Thanks

I Love You Bear With Surbex Zinc Valentines Gift Set
I Love You Bear With Surbex Zinc Valentines Gift Set
Item Q&A
Deuter Wash Bag I Kids- Magenta
Deuter Wash Bag I Kids- Magenta
Item Q&A
  • Question : Inquiry for the item from joe****May 01, 2019

    Do u have this washbag in any other Colours ?

    Answer : [Re] Inquiry for the item from joe****

    Hi buyer. Will check and revert you soon. Thanks

BABY ROCKER FISHER PRICE BOUNCER Chair / Seat / Bed / Toys Kids Mum
BABY ROCKER FISHER PRICE BOUNCER Chair / Seat / Bed / Toys Kids Mum
Item Q&A
  • Question : Inquiry for the item from pjl****May 01, 2019

    How much weight it can take?

    Answer : [Re] Inquiry for the item from pjl****

    Hi buyer. Enjoy years of use, from birth to maximum weight 40 pounds (18kg). Thank you.

  • Question : Inquiry for the item from kyl****Jun 08, 2017

    Hi,
    Is this genuine? Only 1 colour? Tks.

    Answer : [Re] Inquiry for the item from kyl****

    Hi buyer,
    Yes its genuine and only have 1 color.

    Question : [Re] Inquiry for the item from kyl****

    So is green or blue colour? Can take pic of the box?

    Answer : [Re] Inquiry for the item from kyl****

    Hi buyer,
    We will try to get the feedback from MY seller about this.

    Question : [Re] Inquiry for the item from kyl****

    Can i have yr reply by tomorrow? Else will have to cancel my order. Tks.

    Answer : [Re] Inquiry for the item from kyl****

    Hi buyer,
    Please advice your order number.

    Question : [Re] Inquiry for the item from kyl****

    I hv not made full paymt until yr confirmation on the colour and pic. Pls send to me by today. Tks.

    Answer : [Re] Inquiry for the item from kyl****

    Hi buyer,
    Noted.

    Question : [Re] Inquiry for the item from kyl****

    I will cancel my order since no reply from u.

    Answer : [Re] Inquiry for the item from kyl****

    Please request cancel as no confirmation from MY seller.

♥️ CHEAPEST 2 BOXES  ♥️ S Gold Slimming Coffee 💥 Effective 💥 Fast Effect JESSTIORS 💥
♥️ CHEAPEST 2 BOXES ♥️ S Gold Slimming Coffee 💥 Effective 💥 Fast Effect JESSTIORS 💥
Item Q&A
  • Question : Inquiry for the item from cel****Apr 29, 2019

    你没卖他的酵素啊

    Answer : [Re] Inquiry for the item from cel****

    Hi
    Sorry nope

  • Question : Inquiry for the item from enn****Mar 30, 2019

    Authentic? Why do you need to remove barcode?

    Answer : [Re] Inquiry for the item from enn****

    Hi Yes

    NOTICE:-

    Selling Price lower than official selling price so we take out the box and pack nicely in other way to ship out. Please be considerate when you wanna purchase original product in low price there might be some circumstances we need to avoid checking by company. Thanks for your kind understanding and support.

  • Question : Inquiry for the item from mix****Mar 30, 2019

    Authentic? From where?

    Answer : [Re] Inquiry for the item from mix****

    Hi Yes

    NOTICE:-

    Selling Price lower than official selling price so we take out the box and pack nicely in other way to ship out. Please be considerate when you wanna purchase original product in low price there might be some circumstances we need to avoid checking by company. Thanks for your kind understanding and support.

  • Question : Inquiry for the item from Jer****Mar 30, 2019

(100% authentic) GEMSHO EYELASH  EYEBROW ENCHANCING SERUM 3ml
(100% authentic) GEMSHO EYELASH EYEBROW ENCHANCING SERUM 3ml
Item Q&A
Set of 4 Cute Transformer Series Loz Nano/Diamond Block Figure[Birthday Gift/DIY]
Set of 4 Cute Transformer Series Loz Nano/Diamond Block Figure[Birthday Gift/DIY]
Item Q&A
  • Question : Inquiry related delivery from ste****Apr 28, 2019

    Do you deliver to Singapore ?

    Answer : [Re] Inquiry related delivery from ste****

    Yes. We do shipping to Singapore. All items in MY Express can deliver to Singapore.

  • Question : Inquiry related delivery from ste****Apr 28, 2019

    Do you deliver to Singapore ?

    Answer : [Re] Inquiry related delivery from ste****

    Yes. We do shipping to Singapore. All items in MY Express can deliver to Singapore.

EPURE JELLY MASK 250ML
EPURE JELLY MASK 250ML
Item Q&A
  • Question : Inquiry for the item from She****Apr 28, 2019

    What is the expiry date and is this the latest version in jar? Expected delivery days?

    Answer : [Re] Inquiry for the item from She****

    Hi. The expiry date is 12/7/2020. Expected delivery days 5-7 days.

H+ REOX SERIES(Reox 系列之H+神奇喷雾) 120ML
H+ REOX SERIES(Reox 系列之H+神奇喷雾) 120ML
Item Q&A
  • Question : Inquiry related delivery from cne****Apr 25, 2019

    Hi there. Previously I purchased few times & shipping is FOC, u r not able to absorb the shipping if i purchased more?

    Answer : [Re] Inquiry related delivery from cne****

    Hi
    Sorry dear our new shipping rate now based on auto calculation by our courier company

(3Box FREE Detox) Fizzle Sugar Burm Detox Candy 天然排毒糖 (15Packs/Box)
(3Box FREE Detox) Fizzle Sugar Burm Detox Candy 天然排毒糖 (15Packs/Box)
Item Q&A
  • Question : Inquiry from hua****Apr 21, 2019

Ensure Gold Vanilla Nutrition Milk 850g X 2 tins
Ensure Gold Vanilla Nutrition Milk 850g X 2 tins
Item Q&A
  • Question : Inquiry related delivery from uni****Apr 22, 2019

    If you want more customer sales, I advise you to change to a cheaper delivery agent.. Think out of the well. Be.more customer oriented, search for customers,not wait for them to come

    Answer : [Re] Inquiry related delivery from uni****

    Hi
    Our page MY Express only link to Q Express. Thanks for your idea.

  • Question : Inquiry related delivery from clc****Apr 15, 2019

    Why make in Singapore, when we ordered, the Milk are shipped from Malaysia?

    Answer : [Re] Inquiry related delivery from clc****

    Yes all from Malaysia

  • Question : Inquiry related delivery from clc****Apr 07, 2019

    Why make in Singapore, shipped from Malaysia? The shipping rates are so expensive. I bought 4 tins and paid $20 for shipping.

    Answer : [Re] Inquiry related delivery from clc****

    Hi
    Shipping is based on item weight from Q Express company. Thanks

  • Question : Inquiry for the item from jes****Mar 02, 2019

    Do you have Ensure Gold Wheat Flavoured.

    Answer : [Re] Inquiry for the item from jes****

    Sorry only vanilla dear

  • Question : Inquiry for the item from wsm****Feb 20, 2019

    I also order 2 qty, at 8 feb, wait for one week never come, then I check again, found order is cancer/ refund at feb 15, waste my time, now selling again with price rise & shipping rise....... lol

    Answer : [Re] Inquiry for the item from wsm****

    Hi
    Sorry shipping rate from My to SG has been increase.
    in future we will do promo for ensure again.
    Thanks

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