Q&A board

Q & A Lists
Item Question & Answer
[POLO CLUB] 34 Type WOMEN BOOTS
[POLO CLUB] 34 Type WOMEN BOOTS
Item Q&A
  • Question : Inquiry for the item from Ali****Apr 24, 2019

    Hello,

    would like to know if you will be re-stocking the items, for i.e the Wedge series or the Cowhide Chealsea series.

    Thank you.

    Answer : [Re] Inquiry for the item from Ali****

    Currently, the season is finished, there is no stock. The expected date of arrival is not yet confirmed. I'm sorry I can not help you.

  • Question : Inquiry related cancel and refund from dts****Mar 25, 2019

    Hi Seller, I ordered on 22 Mar, my order number is 292611269. Have you sent out? I want to cancel my order.

    Answer : [Re] Inquiry related cancel and refund from dts****

    Thank you for your inquiries. We have already shipped your order. It can not be canceled. Thank you.

  • Question : Inquiry related delivery from hen****Mar 10, 2019

    Hi seller

    If I process today, I can received in next Thursday or Friday (14 or 15th)? Because I flight on 15th March. Can you help send out on nexr Monday?

    Answer : [Re] Inquiry related delivery from hen****

    May I know how many for deliver to Japan?

    Question : [Re] Inquiry related delivery from hen****

    Thank you for your inquiry. After ordering the product, we will send it out after checking the stock. You can get goods after 3-5 business days after shipment. We can not exactly answer whether we can receive on 14th or 15th. Please refer to the order. Thank you.

    Answer : [Re] Inquiry related delivery from hen****

    Hi seller

    Already orddr, please to help send out this day...tq

    Question : [Re] Inquiry related delivery from hen****

    I do not know what kind of product I ordered exactly because the order number was not available. We will check the stock and ship it as soon as possible. Thank you.

    Answer : [Re] Inquiry related delivery from hen****

    Here the order number ☺️

    Question : [Re] Inquiry related delivery from hen****

    Your order has been shipped today. Thank you.

    Answer : [Re] Inquiry related delivery from hen****

    Tq so much seller 👍

    Question : [Re] Inquiry related delivery from hen****

    ^^

    Answer : [Re] Inquiry related delivery from hen****

    Hi seller

    Can you check for me about status of the shoes, still now I'm not received yet, tomorrow I'm going fight already 🙁

    Question : [Re] Inquiry related delivery from hen****

    Thank you for your inquiries. We do not know the exact delivery date and time, but it seems that we arrived in Singapore on the 13th as a result of tracking our delivery. Thank you.

  • Question : Inquiry for the item from chr****Mar 02, 2019

    Hi Seller, please advise will Shirring boots in Brown Color be restocked soon? Thank you.

    Answer : [Re] Inquiry for the item from chr****

    Thank you for your inquiry. Your order is out of stock due to out of stock.

  • Question : Inquiry for the item from jyj****Feb 20, 2019

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[POLO CLUB] 26Type women Cowhide loafers / Broadcasting goods shoes /
[POLO CLUB] 26Type women Cowhide loafers / Broadcasting goods shoes /
Item Q&A
  • Question : Inquiry related return and exchange from 211****Apr 22, 2019

    Hi,

    Referring to my orders made on Apr 14, 2019 (Cart no. 126327549), what is the procedures for exchanging of times? The sizes are too small for normal size 6. I need to exchange for size 7 instead for both my orders.

    Look forward to your advise soon.

    Many thanks,
    Maya

    Answer : [Re] Inquiry related return and exchange from 211****

    First of all, please take a picture of the received product and send it.
    It may not be possible to replace it if you have removed the tag or used the mark.
    I'll let you know the exchange procedure.
    Please be aware that the return shipping costs incurred during the exchange (the cost to Singapore from Korea and the cost to be returned to Singapore from Korea) are your responsibility.
    Thank you.

  • Question : Inquiry for the item from ose****Apr 05, 2019

    For Enamel Plus, should I get 1size bigger? Usually I’m wearing size 38

    Answer : [Re] Inquiry for the item from ose****

    Thank you for your inquiries. It is recommended that you purchase one size larger if it is a commodity listed as a regular size, but the foot is high. Please note that there are individual differences. Thank you.

  • Question : Inquiry for the item from ang****Mar 23, 2019

    hi seller,

    do Daily loafer have pink colour with size 240or 245? thanks

    Answer : [Re] Inquiry for the item from ang****

    Thank you for your inquiries. Pink color is all sold out. Thank you.

  • Question : Inquiry for the item from mai****Mar 21, 2019

    Is this natural leather?

    Answer : [Re] Inquiry for the item from mai****

    Some of the items in the category you have contacted are also natural leather and some are not. Click on the detail page to learn more. Please note. Thank you.

    Question : [Re] Inquiry for the item from mai****

    What is natural leather? Is it real leather? Or recycled leather ?

    Answer : [Re] Inquiry for the item from mai****

    It means real leather. Thank you.

  • Question : Inquiry for the item from sug****Mar 22, 2019

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[SLAZENGER] 슬레진져 슬림온
[SLAZENGER] 슬레진져 슬림온
Item Q&A
  • Question : Inquiry for the item from 242****Apr 20, 2019

    Can the insoles be removed? I have to put my own custom made insoles.

    Answer : [Re] Inquiry for the item from 242****

    The insoles are removable. Thank you.

  • Question : Inquiry for the item from wen****Apr 13, 2019

    Hi.
    If I wanna get Women's USA 9, what size should I order pls?

    Answer : [Re] Inquiry for the item from wen****

    As shown on the product page, 260mm size is likely to be purchased. Thank you.

  • Question : Inquiry for the item from Gre****Apr 03, 2019

  • Question : Inquiry for the item from Amy****Apr 05, 2019

    Hi is this for man or women

    Answer : [Re] Inquiry for the item from Amy****

    The product you have given us is unisex. Please purchase according to the size. Thank you. ^^

    Question : [Re] Inquiry for the item from Amy****

    noted with thanks

    Answer : [Re] Inquiry for the item from Amy****

    thanks ^^

  • Question : Inquiry for the item from 233****Apr 04, 2019

    Hello

    May I know if the shoes are suitable for running or jogging? Thank you.

    from: Nobita

    Answer : [Re] Inquiry for the item from 233****

    You can wear it when you are jogging. Thank you.

    Question : [Re] Inquiry for the item from 233****

    thank you for your prompt reply.

+View all Notice, FAQ, Q&A >>
[ Free Ship]SNS Celebrity favorite celebrity casual comfort sneaker Korean fashion popular shoes
[ Free Ship]SNS Celebrity favorite celebrity casual comfort sneaker Korean fashion popular shoes
Item Q&A
  • Question : Inquiry for the item from jwm****Apr 19, 2019

    Hi, is the shoes heavy or light? Insole spongy?

    Answer : [Re] Inquiry for the item from jwm****

    The products you have received are currently out of stock. I'm sorry I can not help you.

[Paperplanes] Winter Boots Sneakers / Men Women Couple Shoes / Unisex Public Winter Shoes
[Paperplanes] Winter Boots Sneakers / Men Women Couple Shoes / Unisex Public Winter Shoes
Item Q&A
  • Question : Inquiry for the item from Aud****Apr 18, 2019

  • Question : Inquiry for the item from win****Mar 15, 2019

  • Question : Inquiry for the item from dap****Mar 07, 2019

    Hi seller, is model number PP1345 available in size 240 for both colours?

    Answer : [Re] Inquiry for the item from dap****

    Inquiries can be ordered in two colors 240mm. Thank you.

  • Question : Inquiry for the item from wen****Mar 02, 2019

    Hi, if sports shoe size is UK 8. Which size should i get for PP1315? Is 280cm the biggest size you have for PP1315?

    Answer : [Re] Inquiry for the item from wen****

    Thank you for your inquiry The PP1315 is up to 285 mm in size, but it is often sold out. Please note that size is 275mm in size chart as shown in size 8 UK, there is an individual difference of about.

  • Question : Inquiry for the item from lyn****Jan 18, 2019

    Hi, may I know which size should I choose for PP1315 ? Attached is my sport shoes size. Also if I place order tomorrow when can I received? I need it by 10 Feb please advise

    Answer : [Re] Inquiry for the item from lyn****

    Thank you for your inquiry. 275 or 280 is recommended. Thank you.

    Question : [Re] Inquiry for the item from lyn****

    Hi, I've already placed my order as per attached. Could you please ship out ASAP?

    Answer : [Re] Inquiry for the item from lyn****

    Thank you for your inquiry. It will be shipped on January 23. Thank you.

+View all Notice, FAQ, Q&A >>
★Restock★Limited quantity★Hot Sale Special price ★Best Jelly Shoes Special★ Sweet Mini Wedge jelly
★Restock★Limited quantity★Hot Sale Special price ★Best Jelly Shoes Special★ Sweet Mini Wedge jelly
Item Q&A
  • Question : Inquiry for the item from Ng_****Apr 15, 2019

    When will there be size 25 black, grey and brown ?

    Answer : [Re] Inquiry for the item from Ng_****

    The date of arrival is not yet confirmed, but will be restocked soon. Thank you.

  • Question : Inquiry for the item from Azi****Mar 20, 2019

    any restock for size 36?

    Answer : [Re] Inquiry for the item from Azi****

    Thank you for your inquiries. We will be in stock in April. Thank you.

  • Question : Inquiry for the item from ver****Jan 15, 2019

  • Question : Inquiry for the item from emm****Nov 29, 2018

    Hi when will you restock the brown colour? Thank you.

    Answer : [Re] Inquiry for the item from emm****

    Thank you for your inquiry. The date of stock is pending. Sorry.

    Question : [Re] Inquiry for the item from emm****

    Hi love the brown. Pls restock. Thank you

    Answer : [Re] Inquiry for the item from emm****

    Thank you for your inquiry. The date of stock is pending. Sorry for the inconvenience.

  • Question : Inquiry for the item from red****Sep 18, 2018

    Got brown color?

    Answer : [Re] Inquiry for the item from red****

    Thank you for your inquiry. Brown color is sold out. Sorry for the inconvenience.

+View all Notice, FAQ, Q&A >>
★Today Deal★2018 S / S New Products! Popular fashion sandals in Korea!★ Womens enamel sandals!
★Today Deal★2018 S / S New Products! Popular fashion sandals in Korea!★ Womens enamel sandals!
Item Q&A
  • Question : Inquiry for the item from bea****Apr 14, 2019

    Hi, are these items still available? Thanks.

    Answer : [Re] Inquiry for the item from bea****

    It is out of stock. Not ready to wear. thank

[Paperplanes]  Men Women Athletic Shoes sports running walking fashion sneakers
[Paperplanes] Men Women Athletic Shoes sports running walking fashion sneakers
Item Q&A
  • Question : Inquiry for the item from sha****Apr 11, 2019

    Hi,

    Can u help to expand the shoe to abit big?

    Thanks.

    Regards,
    Sharon

    Answer : [Re] Inquiry for the item from sha****

    Is it possible to increase the size of shoes arbitrarily? Is it a question of whether it grows naturally over time? Well ... shoe sizes come out in full size, and it seems impossible to force it. All shoes are a little stretched naturally if you look at the shoes. I hope the answer is satisfactory. Thank you. ^^

  • Question : Inquiry for the item from sha****Mar 23, 2019

    Hi,

    Is the shoe size cutting small for SN-195?

    Thanks.

    Regards,
    Sharon

    Answer : [Re] Inquiry for the item from sha****

    Hi,

    Is the shoe size cutting small for SN-195?

    Thanks.

    Regards,
    Sharon

    Question : [Re] Inquiry for the item from sha****

    Thank you for your inquiries. The SN-195 comes in a regular size, but if you have a large football, it's better to order one size larger. Please note that there are individual differences in shoe size. Thank you.

[Paperplanes] Today Limit Sale!! SNRD Sandals Men Women Summer Shoes Korea Fashion
[Paperplanes] Today Limit Sale!! SNRD Sandals Men Women Summer Shoes Korea Fashion
Item Q&A
  • Question : Inquiry for the item from 237****Apr 09, 2019

    HI there! I bought SN226, Size 235. According to your size chart, it should be a size 4. But the sandals that arrived had a number 3 printed on it. And it's a bit tight. I think I was sent the wrong size. What will you do about that?

    Answer : [Re] Inquiry for the item from 237****

    First, please send a picture of 235mm, 3 size. Thank you.

    Question : [Re] Inquiry for the item from 237****

    Here!

    Answer : [Re] Inquiry for the item from 237****

    I ordered Size 235. I don’t think this is the correct size.

    Question : [Re] Inquiry for the item from 237****

    Customer ... The number "3" in the shoes is 230mm and 235mm. It is different from UK3. 3 for 230mm, 4 for 240mm and 5 for 250mm. Please note.

  • Question : Inquiry for the item from far****Dec 09, 2018

  • Question : Inquiry for the item from che****Aug 21, 2017

    Im wearing euro 36 but im wearing us 5.. which size should i choose for SN241?

    Answer : [Re] Inquiry for the item from che****

    Thank you for contacting us. The size of 36 is 230. If your feet are wide, one size is better. thank you..

[KEA]Korea premium brand 5 Color Women Natural cowhide sandals made in KOREA
[KEA]Korea premium brand 5 Color Women Natural cowhide sandals made in KOREA
Item Q&A
  • Question : Inquiry for the item from Jaz****Apr 01, 2019

  • Question : Inquiry from Vbu****Mar 12, 2019

    Hi..what’s the material of the shoes top covering? Thanks..

    Answer : [Re] Inquiry from Vbu****

    Thank you for your inquiries. upper - natural cowhide lining - synthetic leather outsole - synthetic rubber Please refer to the detail at the bottom for details. Thank you.

  • Question : Order: 267511437Jul 27, 2018

    Hi,
    9 days already I have not received my silver shoes yet. Did you deliver to my address?

    Order: 267511437, Jul 19, 2018 (Cart no. 120192355)

    Answer : [Re] Order: 267511437

    Thank you for your inquiry. Way to Singapore. Thank you.

  • Question : Change of Shoe SizeJul 23, 2018

  • Question : Inquiry for the item from hot****Jul 19, 2018

    Hi seller,

    Is the shoe sole made of rubber, and is it
    anti slip?

    Answer : [Re] Inquiry for the item from hot****

    Thank you for your inquiry. Synthetic rubber outsoles. It is anti slip. Thank you.

    Question : [Re] Inquiry for the item from hot****

    Thanks for your reply

    Answer : [Re] Inquiry for the item from hot****

    Thank you.

+View all Notice, FAQ, Q&A >>
[Supreme]  78 TYPE Canvas Bag Collection / Tote BAG / sling bag / shoulder bag / hip sack / backpac
[Supreme] 78 TYPE Canvas Bag Collection / Tote BAG / sling bag / shoulder bag / hip sack / backpac
Item Q&A
  • Question : Inquiry for the item from had****Mar 20, 2019

    Hi, if i order today, when can i receive it? I am interested in L-2073 in Navy Blue

    Answer : [Re] Inquiry for the item from had****

    Thank you for your inquiries. If you order today, you can get it on 28-29. Thank you.

    Question : [Re] Inquiry for the item from had****

    Hi, I have ordered yesterday. Pls assist. Thank you

    Answer : [Re] Inquiry for the item from had****

    We'll check and send you. Thank you. ^^

  • Question : Inquiry for the item from Zer****Mar 09, 2019

  • Question : Inquiry for the item from 241****Jan 17, 2019

    hi, would like to check it this authentic?

    Answer : [Re] Inquiry for the item from 241****

    Thank you for your inquiry. Please let me know your model. Please reply.

  • Question : Inquiry for the item from 233****Jan 17, 2019

  • Question : Inquiry for the item from liu****Jan 06, 2019

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[ Free Ship] ★Big Sale ★SNS Celebrity favorite celebrity casual comfort sneaker Korean fashion popul
[ Free Ship] ★Big Sale ★SNS Celebrity favorite celebrity casual comfort sneaker Korean fashion popul
Item Q&A
  • Question : Inquiry for the item from doe****Mar 13, 2019

    My feet size is 24cm. What size should I choose for melody punching?

    Answer : [Re] Inquiry for the item from doe****

    Thank you for your inquiries. 240mm It is supposed to order. Please note that there are individual differences. Thank you.

  • Question : the shoes too bigMay 08, 2018

    Hi, I receive the shoes is a few days ago but i try the shoes was big 1 size can i change the size?

    Answer : [Re] the shoes too big

    I buy the size is 38 but too big can i change to size 37?

    Question : [Re] the shoes too big

    Thank you for your inquiry. In case of exchange, the product must be shipped directly to Korea. You will also need to pay $ 10.9 for the replacement postage. If you wish to exchange, please take a picture of the product. Please reply by May 9th.

    Answer : [Re] the shoes too big

    if like that need to pay $10.90, then i want cancel the product they can refund me the money? because $10.90 just only exchange need to pay $10.90 then i rather cancel the product. Thanks!

    Question : [Re] the shoes too big

    Thank you for your inquiry.
    If returned, the product must be shipped directly to Korea.
    The cost of shipping to Singapore is $ 10.9 after deductible.
    If you wish to return, thank you for your product picture.
    Please reply.

    Answer : [Re] the shoes too big

    I want to return the shoes. how to return the product?

    Question : [Re] the shoes too big

    Thank you for your inquiry. I would like a picture of the received product. Please reply.

    Answer : [Re] the shoes too big

    This is I buy the product which I want to return it. This photo is I just try..

    Question : [Re] the shoes too big

    Thank you for your inquiry.
    Please send it to the address below.
    Ship To: KYOUNG HO GO
    Address: 101-411,31, Mansu-ro, Gongdo-eup, Anseong-si, Gyeonggi-do, Republic of Korea
    Postal code: (17549)
    Tel.010-3282-1518
    After confirming the product, $ 38 will be refunded.

    Answer : [Re] the shoes too big

    ok.. so i just send to this address can already right. use singpost to send?

    Question : [Re] the shoes too big

    Thank you for your inquiry.
    Small packets (Air) can be sent by using.

    Answer : [Re] the shoes too big

    got any picture to see?

    Question : [Re] the shoes too big

    Thank you for your inquiry. You can send it by registered shipping. Thank you.

    Answer : [Re] the shoes too big

    ok thanks!

    Question : [Re] the shoes too big

    but got any code to send to them? because if i send to them they also don't know what happen? if i send to you all back then u all can help me to send right?

    Answer : [Re] the shoes too big

    Thank you for your inquiry.
    You can send it by speedpost.
    Please send the courier number after sending.
    Thank you.

    Question : [Re] the shoes too big

    how to see courier number?

    Answer : [Re] the shoes too big

    and need to write any thing?

    Question : [Re] the shoes too big

    Thank you for your inquiry.
    You must send it directly to Korea.
    Please give me the invoice number.
    Thank you.

    Answer : [Re] the shoes too big

    i don't have invoice number.

    Question : [Re] the shoes too big

    i tonight will go singpost because now i working if i take the invoice number then i will send u the number.

    Answer : [Re] the shoes too big

    sorry i just now go the singpost the singpost is already close. to me weekday a bit hard. i will go at sat. thanks!

    Question : [Re] the shoes too big

    Thank you for your inquiry. If you return it, you must send it by 12th. We can not give you a refund after a delay. Please give me your courier number after sending. Thank you.

    Answer : [Re] the shoes too big

    ok. thanks!

    Question : [Re] the shoes too big

    Thank you.

    Answer : [Re] the shoes too big

    I just go the singpost.

    Question : [Re] the shoes too big

    Thank you for your inquiry. We will refund after confirming the arrival of the product. Thank you.

    Answer : [Re] the shoes too big

    ok. thanks!

    Question : [Re] the shoes too big

    Thank you.

  • Question : Inquiry for the item from bel****Apr 22, 2018

    My foot size is 245cm & i would like to order melody punching silver color but there is size 230mm, 240mm & 250mm. To avoid misfit, i would like to double confirm the measurement before i order. Please advise. Thks

    Answer : [Re] Inquiry for the item from bel****

    customer. Contact us. 250mm is recommended. thank.

[Paperplanes] Men Women Athletic Shoes sports running walking fashion sneakers
[Paperplanes] Men Women Athletic Shoes sports running walking fashion sneakers
Item Q&A
  • Question : Inquiry for the item from che****Feb 26, 2019

  • Question : Inquiry for the item from ann****Jan 14, 2019

  • Question : Inquiry from eil****Oct 25, 2017

    Hi I will like to buy as a gift .. is it OK if you can help me write a small note and place it in the bag upon delivery ?

    Answer : [Re] Inquiry from eil****

    Thank you for your inquiry. You can print message contents on A4 paper. Please send the message contents. Thank you.

    Question : [Re] Inquiry from eil****

    OK thank you so much ... Where do I send the message by the way

    Answer : [Re] Inquiry from eil****

    Can I change my recipient name and address ? I already purchased ?

    Question : [Re] Inquiry from eil****

    Thank you for your inquiry. It can be changed from dispatch. The message is here. Thank you.

[AKIII CLASSIC] Hot Model Korea Top Brand Shoes Men Women Spors Working Run
[AKIII CLASSIC] Hot Model Korea Top Brand Shoes Men Women Spors Working Run
Item Q&A
  • Question : Inquiry for the item from liw****Feb 01, 2019

    Hi,

    my feet is about 255mm. For RS900 item no.15, is 260mm okay? Or 250mm will be better?

    Answer : [Re] Inquiry for the item from liw****

    Thank you for your inquiry. 260 is recommended. Thank you.

  • Question : Size for AKIII RS-EVO Gray/redJan 08, 2017

    Hi. I usually wear size eur 39. I notice that there is no option for size 255mm for the above shoe. Should I order size 250mm or 260mm?

    Answer : [Re] Size for AKIII RS-EVO Gray/red

    customer. Contact thank you. 260mm must be ordered. thank.

  • Question : [About Item] Related InquiriesJan 05, 2017

    Hi, may I ask when will there be new stock for RS-EVO black/white size 260mm?

    Answer : [Re] [About Item] Related Inquiries

    In stock. You can purchase :)

  • Question : enquiry for shoe sizeDec 24, 2016

    Hi seller

    My foot size is about 26cm, but if i were to wear a sock, do i choose jp 26 or jp 27 for florida(grey violet)? as i could see there is no option for jp 26.5

    Answer : [Re] enquiry for shoe size

    customer. Contact thank you. 27cm is recommended. thank.

  • Question : shoe sizeAug 07, 2016

    hi I normally wear size 40 which one should I buy?

    Answer : [Re] shoe size

    customer. Thank you to contact us. 240mm-245mm is recommended. Thank you.

+View all Notice, FAQ, Q&A >>
[ENCOREE] ◆ hot deal★ Hot of sneakers ◆ unisex sneakers Korea casual shoes brand in SNS Unisex sneak
[ENCOREE] ◆ hot deal★ Hot of sneakers ◆ unisex sneakers Korea casual shoes brand in SNS Unisex sneak
Item Q&A
  • Question : Inquiry for the item from sco****Mar 30, 2018

    Hi seller the design for these two pych2018 and pus96, the cutting is it small, my feet measurements is 240mm and width is 9.5cm should I get one size up for my usual size? Thanks

    Answer : [Re] Inquiry for the item from sco****

    customer. Thank you for asking. The exact size is the product. I recommend one size larger. Recommended size 245-250. Thank you.

    Question : [Re] Inquiry for the item from sco****

    Thanks

    Answer : [Re] Inquiry for the item from sco****

    Thank you.

    Question : [Re] Inquiry for the item from sco****

    Hi I would like to buy pus 96, my feet measurements is as above, do you have the size 245 - 250?

    Answer : [Re] Inquiry for the item from sco****

    Thank you for your inquiry. Measure your foot in mm. Please order larger than 5 ~ 10 mm larger than the measurement result. Thank you.

    Question : [Re] Inquiry for the item from sco****

    Thanks and what is w6 and m7 means, is it for man?

    Answer : [Re] Inquiry for the item from sco****

    Thank you for your inquiry. Please purchase after measurement in mm. Thank you.

  • Question : Inquiry for the item from sus****Feb 08, 2018

    Hi, can you confirm the shoe color of the attach picture. Is there a switch of name for the shoe.

    Answer : [Re] Inquiry for the item from sus****

    customer. Contact us. Option name PUS96. thank.

[NEW-STOCK] 2018 F/W Up to 50% off ★High Quality★WATERPROOF ANTI-SLIP WOMEN WINTER WARM BOOTS
[NEW-STOCK] 2018 F/W Up to 50% off ★High Quality★WATERPROOF ANTI-SLIP WOMEN WINTER WARM BOOTS
Item Q&A
  • Question : Inquiry for the item from nur****Jan 24, 2019

  • Question : Inquiry for the item from nur****Jan 24, 2019

  • Question : Inquiry for the item from sno****Jan 12, 2019

  • Question : Inquiry for the item from jes****Dec 24, 2018

    Hi ,can I check with the item MS909 and Erica ,may I know which 1 more comfortable to wear? My size is US 7 , what size should I getting?

    Answer : [Re] Inquiry for the item from jes****

    Thank you for your inquiry. Please measure your feet in cm increments. 0.5 ~ 1cm larger than the measured size is recommended for larger orders. Thank you.

  • Question : Inquiry for the item from mis****Dec 02, 2018

+View all Notice, FAQ, Q&A >>
[Supreme] Special Promotion item 4 in 1 set / Backpack / cross bag / pouch / pencil case
[Supreme] Special Promotion item 4 in 1 set / Backpack / cross bag / pouch / pencil case
Item Q&A
  • Question : Inquiry for the item from fai****Jan 05, 2019

    The backpack can fit a4 book size?

    Answer : [Re] Inquiry for the item from fai****

    Thank you for your inquiry. The backpack can fit a4 book size. Thank you.

  • Question : Inquiry related delivery from sha****Dec 09, 2018

    It was stated as Qprime delivery at $2, but when checking out, shipping indicates $3.99. Please advise why is that so. Thank you.

    Answer : [Re] Inquiry related delivery from sha****

    Thank you for your inquiry. Korea shipping cost is $ 2 because it is available in Korea. Thank you.

    Question : [Re] Inquiry related delivery from sha****

    Ok noted...thanks.

    Answer : [Re] Inquiry related delivery from sha****

    Thank you.

★New arrivals★HELLO KITTY Hot Characters Shoes Genuine Larva Mickey Mouse Summer Sandals Boys Girls School Slippers Kids Children Father Mother Family Couple
★New arrivals★HELLO KITTY Hot Characters Shoes Genuine Larva Mickey Mouse Summer Sandals Boys Girls School Slippers Kids Children Father Mother Family Couple
Item Q&A
  • Question : Inquiry related cancel and refund from rog****Dec 27, 2018

    Hi,

    My order already cancel due to no stock. Why only refunded $16.49 (1.92 cart coupon + 14.57 credit card). I paid $22.80 (include shipping fee) for this shoes ????

    Answer : [Re] Inquiry related cancel and refund from rog****

    Hi,

    Already checked the refunded amount was correct.

    Question : [Re] Inquiry related cancel and refund from rog****

    Thank you for your inquiry. Please contact qoo10 directly for refund inquiries. Thank you.

  • Question : Inquiry for the item from rog****Jul 08, 2018

    Hi,

    Do you have hello kitty white size 230 ??

    Answer : [Re] Inquiry for the item from rog****

    Thank you for your inquiry. white / 230 is available. Thank you.

[ NEW HIET USB Warmer Cushion ]  Japan HIT products / Heating-saving / office supplies / housewar
[ NEW HIET USB Warmer Cushion ] Japan HIT products / Heating-saving / office supplies / housewar
Item Q&A
  • Question : Inquiry for the item from ros****Dec 24, 2018

    Hi, is there any liquid in the cushion to maintain the heat if unplug from usb?

    Answer : [Re] Inquiry for the item from ros****

    Thank you for your inquiry. There is no liquid. Thank you.

  • Question : self collectionMay 30, 2014

    Thanks. What is your address? Or phone? How to indicate self collection in order?

    Answer : [Re] self collection

    Customer.
    We're sorry.
    I had misinterpreted.
    Contact the product off the shelf itself is difficult to print.
    Sorry, you can not help we do.
    Thank you.

  • Question : self collectionMay 30, 2014

    Can I do self collection for item?

    Answer : [Re] self collection

    Customer.
    Thank you for inquiry.
    If you choose the product you want.
    Thank you.

  • Question : Delivery statusApr 09, 2014

    Dear seller, I have made payment n received confirmation on 27 Mar but your item has not arrive to date. Can please advise?

    Answer : [Re] Delivery status

    Customer.
    Thank you for inquiry.
    Non-registered if the period it takes about 10-12 days.
    1-2 working days to arrive.
    Please wait a bit.
    Thank you.

    Question : [Re] Delivery status

    Dear seller, when is the delivery??? It's already 20 days!!!!

    Answer : [Re] Delivery status


    Customer.
    Sorry, but missed being kept in the local post office seems.
    Products are normally shipped.
    Sorry to bother fo.
    After confirming contact you.
    Thank you.








    Question : [Re] Delivery status

    hello seller, how is checking with your local post office?

    Answer : [Re] Delivery status

    Customer.
    Sorry late reply.
    Products are normally shipped.
    Please contact your local post office.
    Thank you.

    Question : [Re] Delivery status

    What is the tracking number? Need to have tracking number and courier company name.

    Answer : [Re] Delivery status

    Customer.
    Thank you for inquiry.
    I'm sorry, but, please check the order number.
    Non-registered not as a purchase confirmation tracking.
    Thank you reply.
    Thank you.

    Question : [Re] Delivery status

    Dear seller,

    Our local post office need supporting document for verification.
    Can you send proof of sending shipment?

    Thank you
    & best regards,
    Sally

    Answer : [Re] Delivery status

    Customer.
    Thank you for inquiry.
    Sorry late answer.
    This loss is or may have been returned to Korea.
    After confirmation we will process the refund.
    Sorry for the inconvenience.
    Thank you.

    Question : [Re] Delivery status

    Dear seller,
    Have you received the returned item?
    If yes, kindly process refund ASAP.
    Thanks n regards

  • Question : still waiting....May 03, 2014

    placed order on 17 Apr 14 n still hv not received my item. Pl advise when will it arrive. ty.

    Answer : [Re] still waiting....

    Customer.
    Thank you for inquiry.
    Sorry late answer.
    Products were shipped properly.
    Please contact your local post office.
    Thank you.

+View all Notice, FAQ, Q&A >>
[Paperplanes] ♥clearance sale♥ women winter boots
[Paperplanes] ♥clearance sale♥ women winter boots
Item Q&A
  • Question : Inquiry for the item from Vik****Dec 24, 2018

    Can the winter shoes be used for temperature between 0 and 5 degree celcius?

    Answer : [Re] Inquiry for the item from Vik****

    Thank you for your inquiry. Can be worn. Thank you.

  • Question : Inquiry for the item from teo****Dec 20, 2018

    Is it non slip?

    Answer : [Re] Inquiry for the item from teo****

    Thank you for your inquiry. The slip-resistant shoes. Thank you.

  • Question : Inquiry for the item from onn****Dec 02, 2018

    Hi Seller, is it water proof?

    Answer : [Re] Inquiry for the item from onn****

    Thank you for your inquiry. This item is waterproof. Thank you.

  • Question : Inquiry related delivery from ger****Nov 27, 2018

    hi,
    How long is the delivery? I will be travelling on 10 Dec.

    Answer : [Re] Inquiry related delivery from ger****

    Thank you for your inquiry. It takes 4-5 days after shipment. Thank you.

  • Question : Inquiry for the item from koo****Nov 26, 2018

    Hi

    My bare feet size is 240mm in measurement. Pls advise what size should I get.

    Tks.

    Answer : [Re] Inquiry for the item from koo****

    Thank you for your inquiry. 250 is recommended. Thank you.

[POLO CLUB] 23 Type sandals / Women shoes /
[POLO CLUB] 23 Type sandals / Women shoes /
Item Q&A
  • Question : Inquiry from lai****Dec 19, 2018

  • Question : Inquiry for the item from jng****Sep 15, 2018

    Hi seller , when will be the stock of square Sandles comes ? Thanks

    Answer : [Re] Inquiry for the item from jng****

    Thank you for your inquiry. Sandals are not scheduled for stock. Sorry.

  • Question : Inquiry for the item from nat****Sep 11, 2018

    Hi, when will u restock for air sandal black colour? I need the smallest size

    Answer : [Re] Inquiry for the item from nat****

    Thank you for your inquiry. Will not be restocked. Sorry.

    Question : [Re] Inquiry for the item from nat****

    Hi,
    I like your shoes a lot. Can u advise which colour of air sandal still have the smallest size?

    Answer : [Re] Inquiry for the item from nat****

    Thank you for your inquiry. Currently available stock only. Thank you.

  • Question : Fitting SandalSep 05, 2018

    Dear Seller, may I know will you have another time sale as I wanted to buy another pair of fitting sandal. The price is too high now.... :(

    Answer : [Re] Fitting Sandal

    Thank you for your inquiry. Discount event has been closed. Sorry.

  • Question : Inquiry for the item from t18****Aug 18, 2018

+View all Notice, FAQ, Q&A >>
[SLAZENGER] EVENT★SUPER SALE★ Authentic Ultra-light Running Shoes Couples shoes Fashion Shoes / MEN
[SLAZENGER] EVENT★SUPER SALE★ Authentic Ultra-light Running Shoes Couples shoes Fashion Shoes / MEN
Item Q&A
  • Question : Inquiry for the item from kuk****Dec 16, 2018

    hi seller,
    your size 280 is EU46 ? but your chart given is 280 is EU44.5
    and EU 46 IS 295. So which is correct ?

    Answer : [Re] Inquiry for the item from kuk****

    Thank you for your inquiry. After measuring the foot in cm 0.5 ~ 1cm large size is recommended to order. Thank you.

  • Question : coloursOct 09, 2018

    Hello, do you have SL 282 and SL 296 both black in store?. Thanks.

    Answer : [Re] colours

    Thank you for your inquiry. The product we inquired is 280 size out of stock. Thank you.

  • Question : Inquiry related delivery from yon****May 21, 2018

    Dear seller,
    Have your stock arrived? I placed order 2 weeks ago but you have yet to ship out the item even though my status indicated you have shipped the item. Please update the progress?

    Answer : [Re] Inquiry related delivery from yon****

    Thank you for your inquiry.
    Was lost during delivery.
    Size 270 is currently sold out.
    275 size can be changed or canceled.
    Sorry for the inconvenience.
    Please reply.

    Question : [Re] Inquiry related delivery from yon****

    Omg, full of lies and excutes, keep changing Ur stories. If I never ask u will just keep quiet. Horrible seller! Avoid this seller from now.

    Answer : [Re] Inquiry related delivery from yon****

    I can't cancel cos the status is shipped.

    Question : [Re] Inquiry related delivery from yon****

    Thank you for your inquiry. We will refund your order cancellation. Sorry for the inconvenience.

  • Question : Inquiry related delivery from kte****May 19, 2018

  • Question : sizeApr 06, 2018

    hi, I'm wearing euro size 46 what size should i buy?

    Answer : [Re] size

    Thank you for your inquiry. Euro size 46 is Korean size 280. Thank you.

+View all Notice, FAQ, Q&A >>
[SLAZENGER] ◆New Update◆Only Today Deal◆ 2018 S/S Ultra-light  Aqua Shoes Unisex Sports / running sh
[SLAZENGER] ◆New Update◆Only Today Deal◆ 2018 S/S Ultra-light Aqua Shoes Unisex Sports / running sh
Item Q&A
  • Question : Inquiry for the item from cha****Dec 16, 2018

  • Question : Inquiry for the item from dee****Nov 27, 2018

  • Question : Inquiry related delivery from Ser****Jun 25, 2018

    Hi! Sellers I want to order 2 Qty, but why the shipping cost is $7.98 ? Please advise! Thanks!

    Answer : [Re] Inquiry related delivery from Ser****

    Thank you for your inquiry.
    According to the quantity will increase the shipping.
    Thank you.

  • Question : Inquiry related delivery from sod****Apr 13, 2018

    Hi seller, I would appreciate a reply on my numerous inquiry on whether you will be resending the lost-in-mail two orders.
    Please be responsible and reply. Thanks

    Answer : [Re] Inquiry related delivery from sod****

    Thank you for your inquiry.
    I sent it again.
    Will be arriving today.
    Sorry for the inconvenience.

  • Question : Inquiry for the item from goh****Apr 09, 2018

    Dear Seller, I bought SL 180 and now would like to buy Kera and Cady. Are the sizes for both models the same as SL 180, Thanks.

    Answer : [Re] Inquiry for the item from goh****

    Thank you for your inquiry. Same size. Thank you.

    Question : [Re] Inquiry for the item from goh****

    Ok thanks

    Answer : [Re] Inquiry for the item from goh****

    Thank you

+View all Notice, FAQ, Q&A >>
[POLO CLUB] 11 TYPE Light Running shoes Collection / sneakers /  fast shipping
[POLO CLUB] 11 TYPE Light Running shoes Collection / sneakers / fast shipping
Item Q&A
  • Question : Inquiry for the item from 233****Dec 09, 2018

    Hi Seller,

    Do you Women Cowhide Sneakers in Black size 230mm or EU 36 in stock ?

    Regards.

    Answer : [Re] Inquiry for the item from 233****

    Thank you for your inquiry. The inquiry is sold out. Sorry.

  • Question : ? Shoe sizeOct 06, 2018

    Hi
    Is the shoe size very small?

    Answer : [Re] ? Shoe size

    Thank you for your inquiry. It is standard size. It is recommended to be one size larger if the foot is wide. Thank you.

  • Question : Inquiry for the item from ira****Sep 07, 2018

  • Question : Inquiry for the item from tan****Sep 05, 2018

    Hi seller, is insole removable? I have flat feet so is using my own insole for my other shoes

    Answer : [Re] Inquiry for the item from tan****

    Thank you for your inquiry. You can use your insole. Thank you.

    Question : [Re] Inquiry for the item from tan****

    Good morning, seller. With regards to the shoes, as I am wearing a US 8 and has wide feet, what size do you recommend that I take? By the way, if I order on Saturday, will e shoes arrive on Tuesday? Thanks.

    Answer : [Re] Inquiry for the item from tan****

    Thank you for your inquiry.
    Please measure your foot in cm after purchase.
    It is recommended to be one size larger if it is wide.
    It is difficult to arrive until Tuesday.
    Thank you..

  • Question : Inquiry for the item from eil****Jul 09, 2018

+View all Notice, FAQ, Q&A >>
[New Arrival]Hot Sale Cowhide Margaret Slim LongWallet Cowhide Zip wallet Bill Slot Genuine Saffiano Leather Wallet/Purse Bag for Everyone Women/Lady/Men Stylish Korean Design
[New Arrival]Hot Sale Cowhide Margaret Slim LongWallet Cowhide Zip wallet Bill Slot Genuine Saffiano Leather Wallet/Purse Bag for Everyone Women/Lady/Men Stylish Korean Design
Item Q&A
  • Question : Inquiry from fai****Dec 08, 2018

    May I know the measurement of the wallet?

    Answer : [Re] Inquiry from fai****

    Thank you for your inquiry. 19 * 9CM. Thank you.

  • Question : Inquiry related cancel and refund from pch****Oct 31, 2018

    Hi, may i asl why was my order auto cancelled?

    Answer : [Re] Inquiry related cancel and refund from pch****

    Thank you for your inquiry. The order was canceled due to out of stock. Sorry for the inconvenience.

    Question : [Re] Inquiry related cancel and refund from pch****

    It's showing 84,73, pcs available

    Answer : [Re] Inquiry related cancel and refund from pch****

    Thank you for your inquiry. This item has been restocked. Please order again. Sorry for the inconvenience.

  • Question : Images of ItemsMar 19, 2018

    Do you have more pictures of the item and the various colors?
    Also, will there be new stocks for the black?

    Answer : [Re] Images of Items

    Thank you for your inquiry. Black is out of stock. All other colors are available for purchase. Thank you.

  • Question : Inquiry for the item from jod****Aug 15, 2017

    Is there photo for all the Colour?

    Answer : [Re] Inquiry for the item from jod****

    Thank you for your inquiry. I am going to upload it after editing the picture. Thank you.

♥AKIIICLASSIC♥ Ultra Light Running Shoes Women Men ultra-cool anywhere OK !
♥AKIIICLASSIC♥ Ultra Light Running Shoes Women Men ultra-cool anywhere OK !
Item Q&A
  • Question : Inquiry for the item from fin****Dec 05, 2018

    hi seller, is this pair of running shoes more of a standard or narrow cutting? thanks.

    Answer : [Re] Inquiry for the item from fin****

    Thank you for your inquiry. Standard size shoes. Thank you.

[SLAZENGER] ♥2018 Dec Restock♥WINTER FUR SHOES ▶▶UNISEX COUPLE SHOES◀◀
[SLAZENGER] ♥2018 Dec Restock♥WINTER FUR SHOES ▶▶UNISEX COUPLE SHOES◀◀
Item Q&A
  • Question : Inquiry for the item from poh****Dec 01, 2018

    Hi if I order today, when can I receive it?

    Answer : [Re] Inquiry for the item from poh****

    Thank you for your inquiry. Ordered products will be shipped on December 5. Thank you.

  • Question : Inquiry for the item from pal****May 05, 2018

    SL w92 black size 38 have

    Answer : [Re] Inquiry for the item from pal****

    Thank you for your inquiry. SL-W97 BLACK 280 is available. Thank you.

  • Question : Inquiry for the item from lal****Mar 15, 2018

    Hi.. normally i wear size 36. I should buy size 37 or 38? Do you have stock for SL-W92 gray colour 37?

    Answer : [Re] Inquiry for the item from lal****

    Thank you for your inquiry. SL-W97 navy 37 is available. Thank you.

  • Question : Inquiry for the item from lal****Mar 14, 2018

    Hi.. i am looking at SL-W92. If i normally wear is size 36. What size should i buy. 38 will it too big later? Or just buy 1 size bigger 37?

    Answer : [Re] Inquiry for the item from lal****

    Thank you for your inquiry. SL-W92 37 is the size is sold out. SL-W97 navy 37 is available. Thank you.

  • Question : Inquiry for the item from hoo****Jan 12, 2018

    May I know what is the weight for both SL-W92 & SL-W103 at size of 230mm EU36? My actual feet length is 215mm, will it be too big if I order 230mm to cater for winter socks? Further confirm that the shoes base is non-slip. Thanks

    Answer : [Re] Inquiry for the item from hoo****

    Thank you for your inquiry. We recommend 230mm size. This product is slip resistant.

    Question : [Re] Inquiry for the item from hoo****

    What about the weight of these 2 shoes?

    Answer : [Re] Inquiry for the item from hoo****

    Thank you for your inquiry. It will be about 150g. Thank you.

+View all Notice, FAQ, Q&A >>
PAPERPLANES Rain Boots Multipurpose boots boots fishing Korean fashion boots rain boots
PAPERPLANES Rain Boots Multipurpose boots boots fishing Korean fashion boots rain boots
Item Q&A