Q&A board

Q & A Lists
Item Question & Answer
[paper air]Big sale!/New arrivals/Korea new brand cowhide real leather wallet
[paper air]Big sale!/New arrivals/Korea new brand cowhide real leather wallet
Item Q&A
  • Question : Item still available?Apr 22, 2016

  • Question : OrderSep 21, 2015

  • Question : Cady & Honey stockMar 20, 2015

    hi is there stock of Honey or Volume lime color or Cady Peach colour?

    Answer : [Re] Cady & Honey stock

    Hi dear customer.
    all instock.
    Thank you.

  • Question : VanessaSep 07, 2014

  • Question : BETTYAug 17, 2014

+View all Notice, FAQ, Q&A >>
★NEODEAL★Korea fashion High Quality shoulder bag/handbag/work bag/cross bag/tote
★NEODEAL★Korea fashion High Quality shoulder bag/handbag/work bag/cross bag/tote
Item Q&A
  • Question : Shipping OrderDec 22, 2015

    Hi. I've placed the order recently but there is no updates. May I know when will the order arrive?

    Answer : [Re] Shipping Order

    It is being shipped today. We apologize for the delay in shipment. Thank you.

  • Question : Cheap rubber trimmingFeb 11, 2014

    Hi

    I would like to demand a refund for the bag. I was informed that it was made from synthetic leather but I did not expect the side seams of the bag to be made from cheap rubber with sticky feeling to it. After just 1 day of use the rubber seams had gone grey from dirt.

    As you can see from my review one of the sides had the black cloth sticking out from the insides. This shows poor workmanship. I had a good experience first time around but I am quite on this 2nd purchase. Appreciate if you could reslove this issue.

    Answer : [Re] Cheap rubber trimming

    Dear customer.
    I'm really sorry.
    I can see that side.
    it's my mistake.
    I'll immediately refund.
    Do not send the bag.
    I'm sorry to disappoint
    Thank you.


    Please request a refund

  • Question : Material & SaleJan 18, 2014

    Hi

    May I know what kind of leather or material used on for the bags & how long will the sale last? As I am planning to buy it at the end of the month.

    Answer : [Re] Material & Sale

    Hi customer.
    Thank you for your interest.
    material is synthetic leather.
    the price is not constant
    becouse it change depending on the exchange rate
    but will not be a big change.
    Thank you^^

[OMNIA WALLET]Korea new brand cowhide real leather wallet korean made women wallets p
[OMNIA WALLET]Korea new brand cowhide real leather wallet korean made women wallets p
Item Q&A
  • Question : [URGENT!] Stock AvailabilitySep 01, 2015

  • Question : sydneyJan 28, 2014

    Sydney L and M black will there be any stock coming in? I wanna buy.

    Answer : [Re] sydney

    Seller replied to customer’s Qtalk.

  • Question : i have not receive my refund yetNov 05, 2013

    It had been a few days and I still have not receive my refund. Please help check. Thanks

    Answer : [Re] i have not receive my refund yet

    Dear customer.
    I'm sorry to bother
    I'll call tomorrow to qoo10
    Payment has been canceled
    PLEASE Check it out the credit card company
    Do not worry.
    Thank you.

  • Question : Availability for Sydney(L) Gold colorNov 01, 2013

    Is it stock available for Sydney(L)Gold color now? I need to send it as a gift to my girl before 8/11/2013. So pls reply me asap. Thank you so much.

    Answer : [Re] Availability for Sydney(L) Gold color

    Thank you for your interest
    but I'm so sorry sydey(L) not available now.
    Since mid-November,sydey(L) is available for purchase.
    you can buy only sydey(L) pink color naw.
    Thank you.

  • Question : confirmationNov 01, 2013

    Hi, I ordered a black Sydney L size wallet yesterday but didn't receive any email regarding my order. And In my cart, your order is still there but is already deducted the money from my bank? Can I have a email of confirmation to confirm that you received my payment and order? Thank you

    Answer : [Re] confirmation

    dear customer.
    I'm so sorry.
    your order is cancel.
    Cancel the processing has been completed.
    Your money will be refunded within a few days
    If you have problems, please contact us.
    Thank you.

+View all Notice, FAQ, Q&A >>
★HAMA Wallet★Korea hot item purse/women leather wallet/female necessities/pouch bag/coin case/clutch
★HAMA Wallet★Korea hot item purse/women leather wallet/female necessities/pouch bag/coin case/clutch
Item Q&A
  • Question : out of stockMar 19, 2015

  • Question : Enquiry in shipping & itemMar 19, 2015

  • Question : Can't click to view imagesMay 09, 2014

    I can't seem to click on the images of the wallets to see other colours. For example, I want to see 10S but when I click the photo nothing happens. I would like to see the difference between 10S and 11S and the different colours available

    Answer : [Re] Can't click to view images

    Hi dear customer

    10s-
    http://neodeal.speedgabia.com/hama/wallet_best/hama_wallet_10s_detail.htm

    11s-
    http://neodeal.speedgabia.com/hama/wallet_best/hama_wallet_11s_detail.htm

    Thank you^^

  • Question : fastest delivery dateJan 26, 2014

    If I order today, can I get the stock by 29 or 30th January?
    Thanks.

    Answer : [Re] fastest delivery date

    Thank you for your interest
    but I'm so sorry
    It is Impossible because of the Feast of Korea.
    It take time 9~10days Thank you.

  • Question : Enquiry - RestockJan 26, 2014

    Hi there,

    Just want to know if you will restock item 5050 Black.

    Do let me know if you have stock.

    Thank You

    Answer : [Re] Enquiry - Restock

    Thank you for your interset
    but I'm so sorry.
    5050 black will not restock
    Thank you.

+View all Notice, FAQ, Q&A >>
★NEODEAL★Korea Fashion Shouder bag★premium real leather handbags★christmas gift/mini handbag/free sh
★NEODEAL★Korea Fashion Shouder bag★premium real leather handbags★christmas gift/mini handbag/free sh
Item Q&A
  • Question : Size for CookieAug 27, 2014

    May I know the size dimension for cookie? Thanks!

    Answer : [Re] Size for Cookie

    W22cm X H14cm X D6cm
    Thank you!^^

★NEODEAL★Korea Fashion backpacks★school bags/New arrival special sales/backpack
★NEODEAL★Korea Fashion backpacks★school bags/New arrival special sales/backpack
Item Q&A
  • Question : Stone 691 & Diamond 689Feb 28, 2014

    Hi
    I have added to my cart Stone 691 (Navy Blue, Qty:1 ) & Diamond 689 (Black, Qty: 1).
    The shipping rate is $7.70, is this the rate to ship to Singapore?

    Answer : [Re] Stone 691 & Diamond 689

    Hi customer.
    Thank you for your interest.
    That's right!
    If you buy 2item,the shipping rate is $7.70.
    but Stone 691 Navy is sold out.
    Other color are availalbe. Diamond 689 Black
    is available too.
    Thank you

    Question : [Re] Stone 691 & Diamond 689

    HI, I have received both the bags but the size for Diamond 689 is smaller, your websites show both sizes are
    H36, H37 but the actual height for Diamond 689 is about H30, very short. How come?

    Answer : [Re] Stone 691 & Diamond 689

    Oh dear customer.
    I'm so sorry.
    It's my mistake.
    W27 x H32 x D13 is correct.
    Do you want refund?

  • Question : Stone 691Mar 10, 2014

    Hello.
    May I know if there is any stock for Stone 691 Navy?
    Thank you.

    Answer : [Re] Stone 691

    Hi
    Thank you for your interest.
    but stone navy is sold out.
    Other colors are all available.
    Thank you.

  • Question : ltemsFeb 26, 2014

    Hi, can I know is there any stock for flower pocket and flower button gray colour?

    Answer : [Re] ltems

    Hi
    flower button gray is instock.
    flower pocket gray is sold out(red and black is instock)
    Thank you.

  • Question : Deliver to?Jan 11, 2014

    The deliver is to doorstep or?

    Answer : [Re] Deliver to?

    Hi customer.
    Our deliver is to person to person.
    Thank you.

  • Question : Shipping timeJan 07, 2014

    How long does shipping take for floral pocket?

    Answer : [Re] Shipping time

    Thank you for your interest
    Usually, It takes time 5~6days.
    Thank you.

[OMNIA]Free shipping/cowhide womens mini bag/christmas gift/korea brand/high quality handbags/premiu
[OMNIA]Free shipping/cowhide womens mini bag/christmas gift/korea brand/high quality handbags/premiu
Item Q&A
  • Question : SerenaFeb 02, 2014

    Hi, may I know is there any pockets in Serena? Thanks.

    Answer : [Re] Serena

    Thank you for your interest.
    yes There is not pockets in SERENA.
    Thank you.

  • Question : SARA & BIBIJun 08, 2013

    Hi Seller,

    Can you advise the material of these SARA & BIBI handbags? Is it real cow hide leather or synthetic leather? Also please provide the measurements of these bags so as to know it size. Thank you.

    Answer : [Re] SARA & BIBI

    hi customer
    thank you for your interset.
    All handbags's material is real cow hide first class.
    It is not same as synthetic leather low price from China.
    I think the great satisfaction if you receive the goods
    Thank you^^

★NEODEAL★Korea Fashion Shoulder bag★handbags/work bag/cross bag/tote/mini bags
★NEODEAL★Korea Fashion Shoulder bag★handbags/work bag/cross bag/tote/mini bags
Item Q&A
  • Question : ModernismJan 01, 2014

    Can you advise the following?
    - Weight of the bag
    - Length and width of the should strap

    Thanks

    Answer : [Re] Modernism

    Thank you for your interest.
    - Weight of the bag : 524g
    - Length of the should strap : 21cm
    - witdth : Tomorrow I'll let you know.
    Thank you!^^

  • Question : SHIPPINGNov 20, 2013

    Hi,

    How soon will i receive it if i place order tomorrow?

    Thank YOu

    Answer : [Re] SHIPPING

    Hi customer
    Thank you for your interest
    IT takes 5~7days
    Thank you^^

  • Question : Re : Multi Bag - WineNov 07, 2013

    Hi Seller,

    Can show pics for the bag interior?

    Tks

    Answer : [Re] Re : Multi Bag - Wine

    Thank you for your interest.
    Click on the image to the top of the picture
    you can see the internal image.
    Thank you.

★NEODEAL★Korea Fashion casual backpacks★made in korea bags/ bag/backpack.
★NEODEAL★Korea Fashion casual backpacks★made in korea bags/ bag/backpack.
Item Q&A
  • Question : Replenish of stock.Dec 29, 2013

    Can i ask if... will the stock of the purple colour sunrise backpack be replenished?

    Answer : [Re] Replenish of stock.

    Dear customer
    I'm so sorry
    but sunrise purple is out of stockCompletely.
    Thank you.

  • Question : order number 38580022Dec 17, 2013

    Hi seller,

    I'm unable to see the tracking for my order.
    Please advise :)

    Thanks!

    Answer : [Re] order number 38580022

    Hi Customer^^
    you can not see tracking number yet.
    It is possible to see the tracking number when item are starting to Singapore from South Korea.
    your item is moving in the collection center of South Korea now.
    Thank you^^






★NEODEAL★Brand new ladies shouder bag collection/handbags/christmas gift/handbag/tote bags
★NEODEAL★Brand new ladies shouder bag collection/handbags/christmas gift/handbag/tote bags
Item Q&A
  • Question : Item..Dec 22, 2013

    Hi , the bag receive today & was great . But only the zip hock was missing . Pls do advise .

    Answer : [Re] Item..

    Seller replied to customer’s Qtalk.

★NEODEAL★Brand new ladies clutch bag collection/christmas gift/hand bag/shoulder bag/clutch bag/back
★NEODEAL★Brand new ladies clutch bag collection/christmas gift/hand bag/shoulder bag/clutch bag/back
Item Q&A
  • Question : Shipping to BruneiDec 03, 2013

    hi,

    do you deliver to brunei?

    Answer : [Re] Shipping to Brunei

    hi
    so sorry customer.
    we are not deliver to brunei.
    Thank you.

  • Question : How long is the strap of the bag?Nov 22, 2013

    Is the strap long enough so the bag can be used as a messenger bag?

    Answer : [Re] How long is the strap of the bag?

    Thank you for your interest.
    of course you can.
    motor bag's cross length is 57~110cm
    Thank you.