Q&A board

Q & A Lists
Item Question & Answer
iGenki ADDICTION PILLOW+ w/ 100000 Polyethylene Pipes | Seamless Neck Support For Deep Sleep
iGenki ADDICTION PILLOW+ w/ 100000 Polyethylene Pipes | Seamless Neck Support For Deep Sleep
Item Q&A
  • Question : Inquiry for the item from tan****Apr 20, 2019

  • Question : Inquiry for the item from che****Apr 14, 2019

    Is this a TPE or PE filler pillow??

    Answer : [Re] Inquiry for the item from che****

    This is PE filler pillow. Thank you

  • Question : Inquiry for the item from bet****Apr 13, 2019

    Hi is this pillow for the head/neck?

    Cos customer review said cervical spine??? So it's her/his confusion or mine?

    Answer : [Re] Inquiry for the item from bet****

    Yes this is for head/neck. I think he/she use as cervical spine which also good as well because the height can be adjusted based on need.

  • Question : Inquiry related delivery from 236****Apr 06, 2019

    Got ready stock? This looks very good. Hope to get it immediately!

    Answer : [Re] Inquiry related delivery from 236****

    Dear buyer, we have ready stock in Singapore and will ship out in 24 hours and delivery will be next 2 working day. We look forwards to your order soon

  • Question : Inquiry for the item from 236****Apr 06, 2019

    how tall is the highest part and can this part reduce if I dont it too high?

    Answer : [Re] Inquiry for the item from 236****

    Dear buyer, the highest part is at the 2 sides and height is around 11cm. Yes you could adjust to lower just removing the tube. We provide self lock zip bag for you to store the spare tube.

Upgraded Version Men’s Wet and Dry Electric Shaver with Accessories
Upgraded Version Men’s Wet and Dry Electric Shaver with Accessories
Item Q&A
  • Question : Inquiry for the item from 888****Apr 19, 2019

    Hi, does the item CE approved? Thanks

    Answer : [Re] Inquiry for the item from 888****

    Sorry, I am really sure about this.

  • Question : Inquiry for the item from fcs****Aug 30, 2018

    Hi do u sell just the replacement head?

    Answer : [Re] Inquiry for the item from fcs****

    Yes pls order it here https://www.qoo10.sg/g/449316668

  • Question : Item still not received yetAug 30, 2018

  • Question : Shipping InfoDec 28, 2017

  • Question : waiting for deliveryDec 12, 2017

    Item still not delivered yet. Ity takes already 1 week after you shipo put..

    Answer : [Re] waiting for delivery

    Dear buyer, we have checked and confirm that your parcel has been sent recently to the address provided by you. If the address is correct, please kindly allow some more days for Singpost to deliver your parcel to you letterbox.

+View all Notice, FAQ, Q&A >>
[3 in 1] Multi-functional Men’s Wet and Dry Electric Shaver with Accessories
[3 in 1] Multi-functional Men’s Wet and Dry Electric Shaver with Accessories
Item Q&A
  • Question : Inquiry for the item from 888****Apr 19, 2019

    Hi, does this item approved CE mark? Thanks

    Answer : [Re] Inquiry for the item from 888****

    Sorry, I am really sure about this.

♦ BUY 4 FREE 3 ♦ BIG Plastic Stackable Shoes Box Storage Rack ♦ Foldable Shoe Cabinet Drawer Shelf
♦ BUY 4 FREE 3 ♦ BIG Plastic Stackable Shoes Box Storage Rack ♦ Foldable Shoe Cabinet Drawer Shelf
Item Q&A
  • Question : Inquiry for the item from yeo****Apr 19, 2019

    Can the height be increased to store high boots?

    Answer : [Re] Inquiry for the item from yeo****

    Dear buyer, the height cannot be adjusted so I think high boots is too tall to fit in

  • Question : Inquiry for the item from pap****Apr 15, 2019

  • Question : Inquiry for the item from act****Apr 14, 2019

  • Question : Inquiry for the item from cod****Apr 14, 2019

    What do u mean by buy 4 get 3 free? Is bundle of 3... so I must buy 4 bundle of 3 then I get another 3 for free so total is 15 boxes.....??

    Answer : [Re] Inquiry for the item from cod****

    Dear buyer, this has been explained at top image of the description. Yes you are right, buy 4 bundle(3boxes each bundle) and get extra 3 boxes free, so total 15boxes

16/22 LEDs Brightness Adjustable Cosmetic Makeup Lighted Magnifier Shower Room Mirror
16/22 LEDs Brightness Adjustable Cosmetic Makeup Lighted Magnifier Shower Room Mirror
Item Q&A
  • Question : Inquiry for the item from 238****Apr 18, 2019

    Can I buy from Qoo10 but come collect personally? What about the delivery fee charged, can refund back?

    Answer : [Re] Inquiry for the item from 238****

    Dear buyer, for self collection, cash payment only. Pls whatsapp 85807969 for arrangement

  • Question : Inquiry related return and exchange from ros****Apr 04, 2019

    Item just received today, put in battery given FOC but no light?

    Answer : [Re] Inquiry related return and exchange from ros****

    Dear buyer, have your put in 4 batteris and turn the switch to I position?

  • Question : instock?Sep 03, 2018

    Hello, is this LED mirror and the nano sprayer instock in Singapore?

    Answer : [Re] instock?

    Yes ready stock in sg and ship out in 1 day

    Question : [Re] instock?

    May i know how long shipping will take once it's sent out?

    Answer : [Re] instock?

    Delivery is next working day after shipping out.

  • Question : item and shippingAug 31, 2018

    hi if i order today when can i receive it? can the item be checked to ensure it is working before it is sent to me?

    Answer : [Re] item and shipping

    Hi can you reply me please

    Question : [Re] item and shipping

    Dear buyer, if order now, ship out on Monday and delivery on Tue. Yes we will check before sending.

    Answer : [Re] item and shipping

    Thank you. So I can receive the item by next Tuesday or Wednesday as I am travelling ?

    Question : [Re] item and shipping

    Yes delivered on Tue if order before mid night today

    Answer : [Re] item and shipping

    Ok thank you, I am leaving the order now. Please have the item checked that the led light is working as I had a bad experience with another seller. Thank you.

    Question : [Re] item and shipping

    I have placed the order already.i M travavelling on Wed hope to receive item in working condition by Tuesday, Thank you

    Answer : [Re] item and shipping

    Sure no problem. thank you

    Question : [Re] item and shipping

    hi there i have recived the item and it works well. thank you so much

    Answer : [Re] item and shipping

    Thank you a lot

  • Question : Inquiry for the item from she****Aug 05, 2018

    May i know when will the white 22 LEDs Brightness Adjustable Cosmetic Makeup mirror back in stock?
    Thanks

    Answer : [Re] Inquiry for the item from she****

    Dear buyer, it is ready stock and I have adjust the option. Welcome to order now

+View all Notice, FAQ, Q&A >>
MORITA 3.5L Water Self-Purifying Pitcher / Jug w/ Filter Cartridge
MORITA 3.5L Water Self-Purifying Pitcher / Jug w/ Filter Cartridge
Item Q&A
  • Question : Inquiry for the item from Han****Apr 14, 2019

    Can this kettle use to boil water if we require hot water?

    Answer : [Re] Inquiry for the item from Han****

    Dear buyer, this is water purifier not kettle. It does not have heating function.

    Question : [Re] Inquiry for the item from Han****

    So meaning after we filtered the water the goes boiling ss per normal is it?

    Answer : [Re] Inquiry for the item from Han****

    Yes, you could boil the filtered water

  • Question : Inquiry for the item from Joh****Apr 05, 2019

    Where / How to buy the filter ? After the spare used up

    Answer : [Re] Inquiry for the item from Joh****

    Dear buyer, recommend to order more filters together with the jug to enjoy better rate. If you wish to buy filter only, pls order it via here https://www.qoo10.sg/g/625425502

    Question : [Re] Inquiry for the item from Joh****

    Do this use the same filer as the Brita ?

    Answer : [Re] Inquiry for the item from Joh****

    As I have a Brita before

    Question : [Re] Inquiry for the item from Joh****

    Yes our filter can be put insite Brita Jug and Brita filter works well with our jug

    Answer : [Re] Inquiry for the item from Joh****

    Thanks, let me think it for a while

    Question : [Re] Inquiry for the item from Joh****

    Ok thanks

  • Question : Inquiry for the item from noe****Apr 04, 2019

    Hi, can I know if outside sells the filter?
    If yes which kind?

    Answer : [Re] Inquiry for the item from noe****

    Dear buyer, for our brand, we only sell online. You could get it from retail. If you wish get filter only, pls visit this link. https://www.qoo10.sg/g/625425502

  • Question : Inquiry for the item from khy****Apr 04, 2019

    Can I pour hot water (100 Celsius) into this jug?

    Answer : [Re] Inquiry for the item from khy****

    Dear buyer, it is not suitable for 100 Celsius water. Pls use room temperature water.

  • Question : Inquiry for the item from 239****Apr 03, 2019

    Can just buy filter?

    Answer : [Re] Inquiry for the item from 239****

    Dear buyer, yes, for purchase of filter only, pls order it from here

    https://www.qoo10.sg/g/625425502

+View all Notice, FAQ, Q&A >>
Stainless Steel Clothes Laundry Hanger Cloth Drying Rack /Single/Double Pole Rod w/ Wheel
Stainless Steel Clothes Laundry Hanger Cloth Drying Rack /Single/Double Pole Rod w/ Wheel
Item Q&A
  • Question : Inquiry for the item from ice****Apr 18, 2019

  • Question : Inquiry for the item from koh****Apr 13, 2019

    Hello,

    I need single pole but need heavy duty to hold many clothes. Which one would you recommend?

    Answer : [Re] Inquiry for the item from koh****

    Dear buyer, how heave you looking at ? All version of single pole can hold up to 4kg

  • Question : Inquiry for the item from jes****Apr 03, 2019

    Hi Can i know is the pole able to extend ? what is the max extend length ?
    Please advice .

    Answer : [Re] Inquiry for the item from jes****

    Dear buyer, except for clasis, horizental pole for other 3 versions can be extended. Pls refer to dimension for each one for more info.

  • Question : Inquiry for the item from gra****Mar 23, 2019

    what's the difference between the double pole flagship/premium/ luxury?

    Answer : [Re] Inquiry for the item from gra****

    Prefer refer to this image. flagship/premium/ luxury have 3/1/2 layers respectively

  • Question : Inquiry for the item from sku****Jan 25, 2019

+View all Notice, FAQ, Q&A >>
iGenki Japanese Sleeping Waist Pad | Sleeping Pillow for Lower Back Pain | Your Deep Sleep Enhancer
iGenki Japanese Sleeping Waist Pad | Sleeping Pillow for Lower Back Pain | Your Deep Sleep Enhancer
Item Q&A
  • Question : Inquiry for the item from arh****Apr 17, 2019

    Hi,
    I have just received the item yesterday but did not receive a laundry bag for washing. May I know if its still possible to get one?
    Thanks

    Answer : [Re] Inquiry for the item from arh****

    Dear buyer, the Sleeping Waist Pad does not include the laundry bag. Only the pillow has laundry bag and self zip bag.

    Question : [Re] Inquiry for the item from arh****

    oh okay! sorry for the mix up and thank you got replying so quickly.

    Answer : [Re] Inquiry for the item from arh****

    Thank you and have a good day

  • Question : Inquiry for the item from mik****Apr 15, 2019

    If choose addition pillow means two items together or just the pillow itself? Abit confusing

    Answer : [Re] Inquiry for the item from mik****

    Dear buyer, sorry for the confusion. It is 2 separate items. We will send only what you ordered. It is not combined.

    Question : [Re] Inquiry for the item from mik****

    OK noted, thanks

    Answer : [Re] Inquiry for the item from mik****

    Thank you

  • Question : Inquiry for the item from lau****Apr 14, 2019

    hi. How do i sleep on the side? As im a side sleeper. Do i sleep in the middle?

    Answer : [Re] Inquiry for the item from lau****

    Dear buyer, yes you are right, sleep on the middle for side sleeper

  • Question : Inquiry for the item from spo****Apr 13, 2019

  • Question : Inquiry for the item from yeo****Apr 12, 2019

    Hi Seller, it shows $19.90, but when I click on it, it is $23.

    Answer : [Re] Inquiry for the item from yeo****

    Dear buyer, the limited time promo price of $19.9 is on going and I saw you have placed order of 2 qty. Thank you

    Question : [Re] Inquiry for the item from yeo****

    Yes, I placed 2 qty. thank you :)

    Answer : [Re] Inquiry for the item from yeo****

    Thank you

+View all Notice, FAQ, Q&A >>
[1+1] Silicone Scrubber Dishwashing Gloves / Car Cleaning Washing / Wash Dish Clothes
[1+1] Silicone Scrubber Dishwashing Gloves / Car Cleaning Washing / Wash Dish Clothes
Item Q&A
  • Question : Inquiry for the item from jes****Apr 13, 2019

    Hi seller.. Why cannot get yr 25% with $0 item from OSA living? I thought all products under you us OSA ?

    Answer : [Re] Inquiry for the item from jes****

    Dear buyer, all products from OSA LIVING expect for items under daily deal or time sale as those items have enjoyed huge discount.

    Question : [Re] Inquiry for the item from jes****

    Ok tq

    Answer : [Re] Inquiry for the item from jes****

    Thank you

  • Question : Inquiry for the item from ng_****Apr 11, 2019

    Hi, can it be use as oven glove? Heat proof til what temperature?

    Answer : [Re] Inquiry for the item from ng_****

    Yes it can be used as oven glove. Heat proof until 180 degree

    Question : [Re] Inquiry for the item from ng_****

    Thats good. Thank u i will buy it :)

    Answer : [Re] Inquiry for the item from ng_****

    Thank you!

  • Question : Inquiry related delivery from 242****Feb 14, 2019

    hello, i sent you a message. I did not receive the shipment and it is stated delivered on the shipping info. Please advise and check.

    Answer : [Re] Inquiry related delivery from 242****

    Dear buyer, it is abnormal taking so long for Singpost to deliver your parcel. We suspect the mail is lost during transit. For this case, we will arrange a resent to you FOC. Sorry for the delay and we hope you could give us a positive feedback once receiving the resent parcel. If you received the item twice (first time sending one and resent one), please kindly inform us. Thank you.

    Question : [Re] Inquiry related delivery from 242****

    Thank you , I will wait for this parcel. FYI i have checked the letterbox , but it is not there.

    Answer : [Re] Inquiry related delivery from 242****

    Thank you. Understand.

    Question : [Re] Inquiry related delivery from 242****

    Hi, Have you sent out the parcel.

    Answer : [Re] Inquiry related delivery from 242****

    Yes aleady resent and should reach your letterbox really soon

    Question : [Re] Inquiry related delivery from 242****

    Till now I have yet to receive. Please confirm the address that yo sent to

    Answer : [Re] Inquiry related delivery from 242****

    Already sent to the address you provide in the system. We printed it instead of hand writing.

  • Question : Inquiry for the item from ACO****Mar 05, 2019

  • Question : Inquiry for the item from jul****Jan 23, 2019

    What is the size likee? Can fit big handss?

    Answer : [Re] Inquiry for the item from jul****

    Dear buyer, as it is free size, size quite big. fit more hand sizes

+View all Notice, FAQ, Q&A >>
[2019 Design] Facial Nano Mist Spray / Portable and Rechargeable with Elegant Design
[2019 Design] Facial Nano Mist Spray / Portable and Rechargeable with Elegant Design
Item Q&A
  • Question : Inquiry for the item from hkk****Apr 15, 2019

    Please advise whether stock is still available, thanks.

    Answer : [Re] Inquiry for the item from hkk****

    Yes ready stock

  • Question : Inquiry for the item from 242****Jan 02, 2019

    Hi Seller,

    May I know how heavy is this item?

    Answer : [Re] Inquiry for the item from 242****

    the device it self is around 120g

  • Question : Inquiry for the item from spe****Oct 02, 2018

    Can it be used with ampoule?

    Answer : [Re] Inquiry for the item from spe****

    Yes, it work well with water with ampoule

  • Question : Inquiry for the item from jps****Jun 27, 2018

    Can we use it with make up on? Or only on clean face?

    Answer : [Re] Inquiry for the item from jps****

    Dear buyer, yes, it can be used with makeup on. Good for water Replenishment for your skin

    Question : [Re] Inquiry for the item from jps****

    Ok thanks

    Answer : [Re] Inquiry for the item from jps****

    Thank you

  • Question : Inquiry for the item from eng****May 10, 2018

+View all Notice, FAQ, Q&A >>
[$6.90 SALE] Unisex Tummy Shaper Slimming Belt / Waist Wrap Body Shapewear
[$6.90 SALE] Unisex Tummy Shaper Slimming Belt / Waist Wrap Body Shapewear
Item Q&A
  • Question : Inquiry for the item from zho****Apr 14, 2019

    when the m size will be in stock thanks

    Answer : [Re] Inquiry for the item from zho****

    It will be in stock on Wed this week

  • Question : Inquiry for the item from lee****Jan 07, 2019

    1. I’m female. Height 155cm; waist 29”.
    Which size should I buy?

    2. I’m a little confused. Please advise on:
    (2a) I read in Some reviews as well Q&A here asking you about body shaper with heat pad . Is this a different product from this Product psge described as Unisex Body Shaper?

    (2b) Your reply to another query is thst $16.90’is the best type. Are you referring to snother different 3rd type of body dhaper other thdn thud Hbusex Body Shaper?

    TQ.

    Answer : [Re] Inquiry for the item from lee****

    Replied

  • Question : Inquiry for the item from vdo****Dec 31, 2018

    Is it to be worn inside clothings and visible? Also can it be worn overnight sleeping? Thanks.

    Answer : [Re] Inquiry for the item from vdo****

    Dear buyer, it can be worn inside or outside up to your preference. It is also your preference to wear it overnight or not.

  • Question : Inquiry for the item from Cal****Dec 12, 2018

  • Question : Inquiry for the item from sia****Sep 11, 2018

    Restock on black size L for unisex belt anytime soon?

    Answer : [Re] Inquiry for the item from sia****

    Dear buyer, thanks for contacting. I have updated the qty and it is ready to order now. Ready stock available

+View all Notice, FAQ, Q&A >>
Motion Sensor LED Strip / Closet Bed Corridor Light / 1 - 2 meters / Cool White / Warm Yellow
Motion Sensor LED Strip / Closet Bed Corridor Light / 1 - 2 meters / Cool White / Warm Yellow
Item Q&A
  • Question : Inquiry for the item from Fen****Apr 12, 2019

  • Question : Inquiry for the item from man****Mar 17, 2019

    Hi, i wana put under bed for a king size bed. how do i go abt it? which should i buy? i wan usb type.

    Answer : [Re] Inquiry for the item from man****

    Dear buyer, pls choose below which most suits your need
    Version : [NEW] USB Powered Motion Sensor
    Color : Warm
    Length : Double (3M)(+S$16.00)

  • Question : Inquiry from rel****Feb 28, 2019

    Hi seller do you have stock for cool white light. Tks

    Answer : [Re] Inquiry from rel****

    Yes, all design ready stock

    Already answered inquiry. If you have another any question, please contact to us.
    (Mar 21, 2019 15:29)

  • Question : Inquiry for the item from xum****Feb 12, 2019

    Hi,
    Is it possible to place the IED strip at the bathroom cabinet which I want to control the light with the battery operated switch n not by motion.

    Answer : [Re] Inquiry for the item from xum****

    Yes, there is a always on button on the controller

  • Question : Inquiry for the item from wit****Dec 08, 2018

    Hi. Can you advise if you have a rechargeable one via USB cable?

    Answer : [Re] Inquiry for the item from wit****

    Dear buyer, the USB type is not rechargeable. It need to be connected with power to use.

+View all Notice, FAQ, Q&A >>
Pneumatic Cervical Vertebra Tractor / Neck Spine Posture Traction Massager / Support Aching Neck
Pneumatic Cervical Vertebra Tractor / Neck Spine Posture Traction Massager / Support Aching Neck
Item Q&A
  • Question : Inquiry for the item from lis****Apr 11, 2019

    Does this need electricity?

    Answer : [Re] Inquiry for the item from lis****

    Dear buyer, no electricity needed



    Dear buyer, no electricity needed

    (Apr 14, 2019 08:51)

  • Question : Inquiry for the item from win****Apr 11, 2019

    Hi seller, I've placed an order for the tractor. Just worried that the air bag might burst like some other tractors, will there be any warranty? Thank you.

    Answer : [Re] Inquiry for the item from win****

    Yes, we provide stardard 1 month warranty.

  • Question : Inquiry for the item from 236****Apr 06, 2019

    How to use ? just press the pump and that is ? How long to use every time?

    Answer : [Re] Inquiry for the item from 236****

    Dear buyer, yes you are right, just lay down and press the pump slowly. Every cycle, pls press pump to your preferred level and stay for 1 min. And rest 30 seconds and repeat the cycle for 5 times.

  • Question : Inquiry related delivery from 236****Apr 06, 2019

    I am very interested. If order now, when can receive? I have heavy neck soreness.

    Answer : [Re] Inquiry related delivery from 236****

    Dear buyer, we have ready stock in Singapore and will ship out in 24 hours and delivery will be next 2 working day. We look forwards to your order soon

[READY STOCK] Stereoscopic Sakura Cat Paw Cup / Cat Foot Starbucks Glass Mug / Double Layers
[READY STOCK] Stereoscopic Sakura Cat Paw Cup / Cat Foot Starbucks Glass Mug / Double Layers
Item Q&A
  • Question : Inquiry for the item from yvo****Apr 11, 2019

    Is this the Starbucks paw cup? How come there is no Starbucks logo printed on it?

    Answer : [Re] Inquiry for the item from yvo****

    Noted, order has been cancelled

  • Question : Inquiry for the item from hmt****Mar 31, 2019

    Hi Seller,

    Does this product has the starbucks logo?

    Answer : [Re] Inquiry for the item from hmt****

    Dear buyer, ours does not come with starbucks logo

♦ Bundle of 6 ♦ BUY 4(8) FREE 1(3) ♦ Shoes Box Storage Rack ♦ Shoe Cabinet Shelf Drawer ♦
♦ Bundle of 6 ♦ BUY 4(8) FREE 1(3) ♦ Shoes Box Storage Rack ♦ Shoe Cabinet Shelf Drawer ♦
Item Q&A
  • Question : Inquiry for the item from 235****Apr 11, 2019

  • Question : Inquiry for the item from mis****Apr 11, 2019

    Hi. May I ask how do I buy 8 to get free 3? The current bundle is in 6. Please advise. Thanks.

    Answer : [Re] Inquiry for the item from mis****

    Dear buyer, the promo is buy 8 bundles get 3 bundles. Each bundle is 6 boxes. So buy 8 bundles (48boxes) get extra 3 bundles(18boxes), you would recieve total 66boxes

  • Question : Inquiry for the item from kai****Mar 26, 2019

    Took me 1 Hr to fix. the item is too flimsy
    Use your brain to not make it so flimsy Freaking stupid

    Answer : [Re] Inquiry for the item from kai****

    Dear buyer, fully understand your concern. In the other hand, the price should always match with quality. And the price is very reasonable.

  • Question : Inquiry for the item from jas****Mar 25, 2019

    I am unable to fix the plastic part with opening to the box. Is there an instruction?

    Answer : [Re] Inquiry for the item from jas****

    Dear buyer, yes, pls whatsapp 85807969 for video. Thanks

  • Question : Inquiry for the item from sui****Mar 24, 2019

    was does buy 4 get 1 free mean?
    buy 4 bundles and get 1 more free bundle or just 1 more single case free?

    Answer : [Re] Inquiry for the item from sui****

    Dear buyer, buy 4 bundles and get 1 more free bundle. Toal receive 30boxes. we dont play trick by only giving 1 box

+View all Notice, FAQ, Q&A >>
MORITA Filter Cartridge for 3.5L Water Self-Purifying Pitcher
MORITA Filter Cartridge for 3.5L Water Self-Purifying Pitcher
Item Q&A
  • Question : Inquiry for the item from nhl****Apr 07, 2019

    Hi, I just opened the filter I bought from you. I noticed black powder substance in my water. Those powders came out from the filter even after I filtered the water twice (poured away) before using it. Please assist

    Answer : [Re] Inquiry for the item from nhl****

    Dear buyer, yes understand. This is coconut shelf. Pls wash the filter and it is fine.

  • Question : Inquiry related delivery from yfu****Jan 29, 2019

    Hi Seller,

    If I order today, when can I receive it?

    Answer : [Re] Inquiry related delivery from yfu****

    Dear buyer, if use qxpress, it will reach you before CNY. If use normal mail, it will deliver after CNY due to holiday and slowness of Singpost recently.

  • Question : Inquiry for the item from cha****Oct 08, 2018

    I have purchased Brita Filter jug 2.4l and was looking for filter. Please advise if these filtets are able to fit in. Thanks

    Answer : [Re] Inquiry for the item from cha****

    Yes it will fit

  • Question : Inquiry for the item from jas****Sep 24, 2018

    Is this the same as MAXTRA Filter Cartridge?

    Answer : [Re] Inquiry for the item from jas****

    Dear buyer, the design is same MAXTRA Filter Cartridge and you would use it in Brita Jug. But the item is not same

Pressure Absorption Chair Cushion / Egg Sitter with Non-Slip Seat Cover Breathable Honeycomb Design
Pressure Absorption Chair Cushion / Egg Sitter with Non-Slip Seat Cover Breathable Honeycomb Design
Item Q&A
  • Question : Inquiry for the item from jer****Apr 06, 2019

  • Question : Inquiry for the item from ela****Mar 30, 2019

    Hi,

    May I know if the cushion is washable?

    Can I buy 1 more cover?

    Please advise.

    Thks Elaine

    Answer : [Re] Inquiry for the item from ela****

    Dear buyer, yes both the cushion and cover are washable. Yes, pls add your option (addon cover) before checking out.

  • Question : Inquiry related delivery from Cho****Mar 27, 2019

  • Question : Inquiry for the item from tan****Feb 25, 2019

    As stated it's big size. Do I sell a smaller size item?

    Answer : [Re] Inquiry for the item from tan****

    We only sell 1 size

  • Question : Inquiry related delivery from bab****Jan 13, 2019

    Hi, when will Order No. 288100167 be posted out? When will receive in Singapore? Thanks

    Answer : [Re] Inquiry related delivery from bab****

    Dear buyer, parcel will be shipped on Monday and delivery will be on Tuesday. We have local ready stock

    Question : [Re] Inquiry related delivery from bab****

    Hi, has the item been posted out? So will receive tomorrow on 15Jan Tuesday right?

    Answer : [Re] Inquiry related delivery from bab****

    Yes it is

+View all Notice, FAQ, Q&A >>
[1+1 SALE w/ GIFT] 5D Curve+ Memory Pillow w/ Magnetic Stones - Good Neck Supporter
[1+1 SALE w/ GIFT] 5D Curve+ Memory Pillow w/ Magnetic Stones - Good Neck Supporter
Item Q&A
  • Question : Inquiry for the item from xin****Apr 04, 2019

  • Question : Inquiry for the item from bon****Feb 23, 2019

    Hi seller,

    Can I know what’s the difference between the 4D and 5D curve neck pillow? And now it’s still on offer one for one for tboth ?

    Thank you

    Answer : [Re] Inquiry for the item from bon****



    Both with same design. 4D is bigger than 5D.

    Question : [Re] Inquiry for the item from bon****

    Ok.. got it! Thanks for replying!
    Hv a good day!

    Answer : [Re] Inquiry for the item from bon****

    Thank you

  • Question : Inquiry for the item from bon****Feb 23, 2019

    Hi seller,
    Forgot to ask which one is better, the 4D or 5 D for better neck pain and support .
    Thank you

    Answer : [Re] Inquiry for the item from bon****

    Both with same design. 4D is bigger than 5D.

  • Question : Inquiry for the item from cas****Jan 10, 2019

    Hi seller! Is this suitable for kid age 9?

    Answer : [Re] Inquiry for the item from cas****

    Yes it is suitable. the height is 6cm for lower part and 10cm for higher part

  • Question : Inquiry for the item from nel****Dec 20, 2018

+View all Notice, FAQ, Q&A >>
Privacy Screen Filter / Protector for Laptop / Notebook / Macbook / Desktop / Anti spy / Anti-Glare
Privacy Screen Filter / Protector for Laptop / Notebook / Macbook / Desktop / Anti spy / Anti-Glare
Item Q&A
  • Question : Inquiry related delivery from suz****Mar 25, 2019

    Hi Seller, can check if my item shipped already? I need to give it as gifts.
    Order 292516237, ordered on 21st March

    Answer : [Re] Inquiry related delivery from suz****

    Yes shipped out today but sorry that this 23.8'' only has 1 pc left and we will send you the remaining one asap

    Question : [Re] Inquiry related delivery from suz****

    Thanks, i have recieved one for now. Any estimate date for the other one to arrive?? Will be via Qexpress?

    Answer : [Re] Inquiry related delivery from suz****

    While we are restocking this size, we expect to ship your order on coming Monday +-1 day

    Question : [Re] Inquiry related delivery from suz****

    Hi Seller, will you be letting me know when the item will be shipped??

    Answer : [Re] Inquiry related delivery from suz****

    Hello, parcel will be shipped today and delivery is tomorrow

    Question : [Re] Inquiry related delivery from suz****

    Hi Seller, just to inform you that I have received the item already. Thanks alot for your help!

    Answer : [Re] Inquiry related delivery from suz****

    Thanks for your kind acknowledgement

  • Question : Inquiry related delivery from 237****Mar 01, 2019

    Dear Seller, I place two orders. Card no is 125400264 and Cart no. 125392426. May I know when is the delivery date. There is no status shown on the Recent order. Pls advise.

    Thank You

    Answer : [Re] Inquiry related delivery from 237****

    Dear buyer, both orders will be sent together today. And remaining 4pcs of 21.5'' will be sent next week

    Question : [Re] Inquiry related delivery from 237****

    Great! Thanks.

    Answer : [Re] Inquiry related delivery from 237****

    Thank you

    Question : [Re] Inquiry related delivery from 237****

    Dear Seller, As of now, I still have yet to receive any of the privacy screen (125400264 and 125392426) since last Friday, as promise.
    Any latest update from your side?

    Thank You.

    Answer : [Re] Inquiry related delivery from 237****

    Dear Seller,
    I have just received 9 Laptop Privacy Screen and 2 Desktop Privacy Screen,
    Will await for the balance4 Desktop Privacy Screen.

    Thank You

    Question : [Re] Inquiry related delivery from 237****

    Yes balance 21.5'' 4pcs should reach you by end of this week or early coming week. We try send you by this week

  • Question : Inquiry for the item from iza****Feb 28, 2019

    Hi my laptop is a touch screen. Any issue to use?

    Answer : [Re] Inquiry for the item from iza****

    Our privacy screen filter works perfectly well with touch screen. So no issue at all

  • Question : Inquiry for the item from 211****Feb 28, 2019

    HP Probook 430 G5, which size is suitable ?

    Answer : [Re] Inquiry for the item from 211****

    Pls choose 13.3'' (294x165mm). Thanks

  • Question : Inquiry related delivery from 211****Feb 21, 2019

    Hi, I ordered on 13th Feb Cart order number 125121264 but its still not here. May I know whether it has been delivered?

    Answer : [Re] Inquiry related delivery from 211****

    Dear buyer, sorry for delay as we are restocking the item and stock will come in 1-2 days and we will ship to you soonest

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[FREE Lazy Lipstick] Rotatable Makeup Organizer - SAVE 75% SPACE
[FREE Lazy Lipstick] Rotatable Makeup Organizer - SAVE 75% SPACE
Item Q&A
  • Question : Inquiry for the item from Ang****Apr 01, 2019

    Hi seller, may i know when i will be receiving the items?
    As i don't see any shipping info?

    Answer : [Re] Inquiry for the item from Ang****

    sorry. i just notice your mesg. I have noted that the new stock will only be ready on the 10 of April and you will arrange by Qexpress.

    Question : [Re] Inquiry for the item from Ang****

    Thank you very much

  • Question : Inquiry related delivery from 250****Jan 04, 2019

    Don't deliver the items on Monday, 7.01.2019 as there will be no one to accept them.

    Yours
    chiaoeng

    Answer : [Re] Inquiry related delivery from 250****

    No worry, delivery will be tomorrow

  • Question : Inquiry for the item from 236****Nov 21, 2018

    How tall is the organizer?

    Answer : [Re] Inquiry for the item from 236****

    Dear buyer, in fact, product specs has been provided in the description. The height of it is 31cm. Thank you.

    Question : [Re] Inquiry for the item from 236****

    Thanks for prompt reply. When can deliver is order now?

    Answer : [Re] Inquiry for the item from 236****

    Product is ready stock in SG and we could ship out in 1 day and delivery usually 1-2 working days

4D Pillow+ ♦ 2 in 1 Multifunctional Neck Pillow with Eye mask ♦ Design for Travel and Office
4D Pillow+ ♦ 2 in 1 Multifunctional Neck Pillow with Eye mask ♦ Design for Travel and Office
Item Q&A
  • Question : Inquiry for the item from mis****Mar 28, 2019

  • Question : Inquiry for the item from Mic****Mar 23, 2019

    Hi seller,

    Isn't the price $4.90?

    Answer : [Re] Inquiry for the item from Mic****

    It is for first 50 qty which has been fully sold

  • Question : Inquiry related delivery from shi****Dec 12, 2018

    Hi.. if i were to order 4 more pcs today, can I receive it by next week as I need it for Xmas gift?

    Answer : [Re] Inquiry related delivery from shi****

    Dear buyer, we have ready stock. pls choose qxpress, delivery will be 1-2 days. Normal mail at current peak season takes quite long

  • Question : Inquiry related delivery from min****Dec 07, 2018

    How long is the shipping?

    Answer : [Re] Inquiry related delivery from min****

    Dear buyer, local shipment take 1-3 wroking days after parcel shipping out

    Question : [Re] Inquiry related delivery from min****

    Even normal singpost is also 3 days?

    Answer : [Re] Inquiry related delivery from min****

    Yes 3 working days

  • Question : Inquiry for the item from nik****Dec 07, 2018

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Silicone Gap Seal for Door and Windows | Complete seal off all gaps | Good Wind Sound Insect Blocker
Silicone Gap Seal for Door and Windows | Complete seal off all gaps | Good Wind Sound Insect Blocker
Item Q&A
  • Question : Inquiry for the item from ecl****Mar 27, 2019

  • Question : Inquiry for the item from lim****Dec 04, 2018

    Hi, what is 1st one and 2nd one in the option list? Thanks.

    Answer : [Re] Inquiry for the item from lim****

    It is the width/length for each tape.

  • Question : Inquiry for the item from pea****Nov 23, 2018

    If place order today. When can i recieve??

    Answer : [Re] Inquiry for the item from pea****

    Dear buyer, we have ready stock. We will ship on Monday and delivery usually take around 2 - 3 working days due to peak season

  • Question : Inquiry for the item from ofi****Oct 30, 2018

    Hi what colour do u have?

    Answer : [Re] Inquiry for the item from ofi****

    Hello, at this moment, we only carry transparent one.

  • Question : Inquiry for the item from cha****Oct 26, 2018

    Any brown color to blend with brown door?

    Answer : [Re] Inquiry for the item from cha****

    Dear buyer, we only carry transparent one which is most popular one.

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Lazy Lipstick Nonstick Waterproof Unfade Moisturizing Lip Balm
Lazy Lipstick Nonstick Waterproof Unfade Moisturizing Lip Balm
Item Q&A
  • Question : Inquiry for the item from ser****Mar 26, 2019

    Any restock for no.2?

    Answer : [Re] Inquiry for the item from ser****

    Sorry No restock plan

  • Question : Inquiry related delivery from zai****Nov 13, 2018

    Hi I would like to get 15pcs . Do you entertain self collection? If not how many days shipping will it be ?

    Answer : [Re] Inquiry related delivery from zai****

    Dear buyer, self collection is welcome. Pls whatsapp 85807696 for arrangement.

  • Question : Inquiry related delivery from jas****Oct 09, 2018

    Hi I've wish to get 20 of it anyway will I get free shipping ? Cos I've just saw the free mail from $20 increase to $40 spend hope you could help thank you

    Answer : [Re] Inquiry related delivery from jas****

    Dear buyer, due to special promo, limited to 1 per customer. If multiply order, we would not able to proceed to ship out.

    Question : [Re] Inquiry related delivery from jas****

    I'm getting without free promo was thinking if 20 piece will able able to get free mail?

    Answer : [Re] Inquiry related delivery from jas****

    Dear buyer, maximum 2 pcs per customer. Welcome to order together with other items to exceed value of $20 to enjoy free mail.

  • Question : Inquiry for the item from ire****Oct 05, 2018

    Item from where?

    Answer : [Re] Inquiry for the item from ire****

    Ship locally and deliver in 2-3 working days

  • Question : Inquiry for the item from p.e****Aug 31, 2018

    Hi seller, what is the difference between#03 & #04?
    The color seems the same.
    Any other photos to compare the two colors?
    Thnx

    Answer : [Re] Inquiry for the item from p.e****

    #3 is more red and #4 is more pink

Super Sonic Electric Toothbrush w/ USB Rechargeable / extra 3 Replacement Heads for first 100 orders
Super Sonic Electric Toothbrush w/ USB Rechargeable / extra 3 Replacement Heads for first 100 orders
Item Q&A
  • Question : Inquiry for the item from Vic****Feb 28, 2019

  • Question : Inquiry related return and exchange from jar****Dec 17, 2018

    Hi I have ordered 2 pcs and received the item in working conditions. After use one of the brush for 2 weeks, this morning it suddenly stop working and I cannot charge it. Pls advise if anyway to troubleshoot the problem or exchange for new?

    Answer : [Re] Inquiry related return and exchange from jar****

    I think the battery run out. Pls take out the cover at the buttom and charge with usb cable provided.

    Question : [Re] Inquiry related return and exchange from jar****

    Have tried to reply your earlier reply but it seems not sending through using another app. I have already check the charging before I send the inquiry and it is not charging at all. Please advise next step regards exchange. Wanted to order more pcs but it seems the quality of item not reliable.Hope can resolve this matter soonest.

    Answer : [Re] Inquiry related return and exchange from jar****

    [System Message] Please Whatsapp Seller at 85807969 if you have further inquiry.

  • Question : Inquiry for the item from 211****Dec 21, 2018

    Hi does the set comes with the USB cord?

    Answer : [Re] Inquiry for the item from 211****

    Yes it comes with USB cord

  • Question : Inquiry for the item from soh****Dec 21, 2018

    Do you sell the replacement head seperate?

    Answer : [Re] Inquiry for the item from soh****

    Yes, pls whatsapp 85807969 for purchase. 3 replacement heads for $7.5

  • Question : Inquiry for the item from 234****Nov 23, 2018

    Hi, is this suitable for kids 10years of age?

    Answer : [Re] Inquiry for the item from 234****

    Yes very suitable!!

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Air Pressure Eye Massager / Heating / Music / Therapy Massager
Air Pressure Eye Massager / Heating / Music / Therapy Massager
Item Q&A
  • Question : Inquiry related return and exchange from jul****Mar 20, 2019

    Pls advise how to exchange item?

    Answer : [Re] Inquiry related return and exchange from jul****

    My delivery no. 190319-0007
    Packing no. SGP144128003
    Main cart no. 125795142
    1 black air pressure eye massager

    Question : [Re] Inquiry related return and exchange from jul****

    Pls hold switch for 2-3 second to on/off it

  • Question : Inquiry for the item from the****Jan 24, 2019

    Hi,

    After using the massager, the vision become completely blur . Is this normal? Or it is not suitable?

    Answer : [Re] Inquiry for the item from the****

    How long did you use it per time? When close eye for same period without massager, do you feel vision blur. Currently we dont have similar feedback about your concern

  • Question : Inquiry for the item from ffp****Jan 23, 2019

    Hi, can the pressure strength be adjusted? If can, how many levels can it be adjusted?

    Answer : [Re] Inquiry for the item from ffp****

    Dear buyer, only 1 level of pressure strength

  • Question : Inquiry for the item from lee****Nov 01, 2018

    If we are sharing with others, how can we ensure hygiene and safety for all? How can we clean the fabric?

    Answer : [Re] Inquiry for the item from lee****

    Pls use wet tissue to clean it

  • Question : Inquiry for the item from gra****Nov 01, 2018

    Hi, I just received the item. Its only air pressure and heat. No vibration. First press is heat, second press air pressure, third press is heat and air pressure. Did u send wrong item? I ordered the item, its stated air pressure /vibration, heat and Bluetooth music.

    Answer : [Re] Inquiry for the item from gra****

    Dear buyer, correct item was sent. Air pressure and viberation are working on the same time.

    Question : [Re] Inquiry for the item from gra****

    So no option for vibration only.

    Answer : [Re] Inquiry for the item from gra****

    Dear buyer, vibration will make you headache. Preimum one will not use vibration alone. Only low quality eye massger apply vibration to make you feel you it worths. Indeed, air pressure is better a lot as it simulate human massager.

    Question : [Re] Inquiry for the item from gra****

    Haha.. I think to each on his own. Thank you for your reply.

    Answer : [Re] Inquiry for the item from gra****

    You are most welcome.

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[$9.90 SPECIAL] Unisex Tummy Shaper Slimming Belt With Tourmaline Self Heating Pad / Body Shapewear
[$9.90 SPECIAL] Unisex Tummy Shaper Slimming Belt With Tourmaline Self Heating Pad / Body Shapewear
Item Q&A
  • Question : Inquiry related delivery from 241****Mar 01, 2019

  • Question : Inquiry for the item from pin****Feb 27, 2019

    Where is my order? Till now I haven't received. Please reply thanks

    Answer : [Re] Inquiry for the item from pin****



    Dear buyer, it is abnormal taking so long for Singpost to deliver your parcel. We suspect the mail is lost during transit. For this case, we will arrange a resent to you FOC. Sorry for the delay and we hope you could give us a positive feedback once receiving the resent parcel. If you received the item twice (first time sending one and resent one), please kindly inform us. Thank you.

  • Question : Inquiry related delivery from Cal****Dec 12, 2018

  • Question : Inquiry for the item from jeo****Nov 12, 2018

  • Question : Heating PadNov 08, 2017

    Hi I realised the heating pad is at the back, Can I put the heating pad in front since want to slim my tummy or can I wear it the other way round meaning closing of the velcro at the back?

    Answer : [Re] Heating Pad


    Dear buyer, yes many customer wear it the other way round meaning closing of the velcro at the back and heating pad will be infront then.

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Professional Sport Crash-Proof Knee Guard / Protect Your Knee from Every Hits / Anti Collision Elbow Protector
Professional Sport Crash-Proof Knee Guard / Protect Your Knee from Every Hits / Anti Collision Elbow Protector
Item Q&A
  • Question : Inquiry for the item from dor****Mar 14, 2019

    Hi

    Do you still have stock for long knee guard for M or L size in black?

    Thanks

    Answer : [Re] Inquiry for the item from dor****

    Sorry, only white is available for now as we are clearing stock at cost price

  • Question : Inquiry for the item from ang****Oct 07, 2017

    When will you replenish size M?

    Answer : [Re] Inquiry for the item from ang****

    Dear buyer, we dont have restock plan yet

  • Question : Inquiry for the item from chr****May 13, 2017

    The price is per piece for pair for $5.90?

    Answer : [Re] Inquiry for the item from chr****

    Dear buyer, yes, the price is for 1 pc

  • Question : Inquiry for the item from tau****Apr 09, 2017

    Hi, price is for 1 pair or only 1 protector

    Answer : [Re] Inquiry for the item from tau****

    As stated on page, Price is for ONE piece

  • Question : [About Item] Related InquiriesDec 11, 2016

    Hi, can this item be worn inside long pants?

    Answer : [Re] [About Item] Related Inquiries

    Dear buyer, yes, it can be wear long pants

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LED Light Therapy Mask - Keep Your Skin Young - Good Christmas Gift
LED Light Therapy Mask - Keep Your Skin Young - Good Christmas Gift
Item Q&A
  • Question : Inquiry for the item from kai****Mar 14, 2019

    Hi seller

    Does the LED light mask comes with a charging adaptor or is it powered by batteries?

    Do you have ready stocks in Singapore? What is the estimated time to deliver?

    Thanks!

    Kind regards

    Answer : [Re] Inquiry for the item from kai****

    Already reply you via whatsapp

  • Question : Inquiry for the item from 242****Jan 01, 2019

    Hi Seller,

    For pigmentation problem, how fast can see result?

    Answer : [Re] Inquiry for the item from 242****

    Dear buyer, it varies on each individual. It may take 1 - 3 months to see result.

    Question : [Re] Inquiry for the item from 242****

    tq for your reply.
    btw, if i buy this (free Qprime delivery) together with 2 nano mist spray and gua sha, can ship all items together via Qprime?

    Answer : [Re] Inquiry for the item from 242****

    Yes, I will ship them together

    Question : [Re] Inquiry for the item from 242****

    tq for your fast reply.
    May i know the device hook on area is it adjustable? can fit all face size?

    Answer : [Re] Inquiry for the item from 242****

    Dear buyer, as the material has certain stretchability, it can fit different face size

  • Question : Inquiry for the item from 242****Jan 01, 2019

    Any Warranty for the product?

    Answer : [Re] Inquiry for the item from 242****

    Dear buyer, yes 1 month warranty is provided

Tower Bladeless Fan / Slim Design/ 3 wind speed/ 3 wind type/ left-right rotation/ 12hrs auto off
Tower Bladeless Fan / Slim Design/ 3 wind speed/ 3 wind type/ left-right rotation/ 12hrs auto off
Item Q&A
  • Question : Inquiry for the item from foo****Mar 14, 2019

    Can we try it and self pickup at where?

    Answer : [Re] Inquiry for the item from foo****

    Dear buyer, this product is to be sent from our agent logistic warehouse. Currently not able to arrange self pick up

  • Question : Inquiry for the item from Ell****Oct 13, 2018

    what is the wattage for this fan?

    Answer : [Re] Inquiry for the item from Ell****

    Dear buyer, the wattage is 40W

    Question : [Re] Inquiry for the item from Ell****

    Thank u. 40W for both the tall one and shorter one?

    Answer : [Re] Inquiry for the item from Ell****

    Yes it is

  • Question : Inquiry for the item from sha****Oct 14, 2018

    What is RC?

    Answer : [Re] Inquiry for the item from sha****

    remote control

  • Question : Inquiry for the item from chu****Oct 12, 2018

    Can open the cover and clean inside? 如何清洗干净里面的灰尘?

    Answer : [Re] Inquiry for the item from chu****

    Yes the cover could be removed for cleaning purpose.

  • Question : Inquiry for the item from chu****Oct 12, 2018

    Can open the cover and clean inside?

    Answer : [Re] Inquiry for the item from chu****

    Yes the cover could be removed for cleaning purpose.