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Q & A Lists
Item Question & Answer
Kodomo Baby Laundry Fabric Detergent New Born/Sweetie Care 3000ml
Kodomo Baby Laundry Fabric Detergent New Born/Sweetie Care 3000ml
Item Q&A
  • Question : Inquiry for the item from ixc****Oct 15, 2019

  • Question : Inquiry for the item from chr****Oct 14, 2019

    Hi

    Can this be used for machine wash or just hand wash?

    Answer : [Re] Inquiry for the item from chr****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    for this product you can use in front load machine as well.

    Thank you :)

  • Question : Inquiry for the item from ixc****Oct 13, 2019

    Is it delicate enough for hand wash ? I've very sensitive hands. And also what's the different between the 2 types?

    Answer : [Re] Inquiry for the item from ixc****

    Dear Valued customer,

    Please spare us some time and will get back to you.
    Thank you :)

    Question : [Re] Inquiry for the item from ixc****

    Please let me know the soonest. Thank you.

    Answer : [Re] Inquiry for the item from ixc****

    Dear Valued customer,

    for these two items, the product detail is the same the difference is only the variant or flavor.

    Thank you :)

    Question : [Re] Inquiry for the item from ixc****

    Is it suitable for hand wash?

    Answer : [Re] Inquiry for the item from ixc****

    Dear Valued customer,

    thank you for contacting our customer support team.
    based on our product detail, Natural 5 complex Technology *selects natural plant cleaners 5 types cause skin rash allergy. clean the sain. Gentle on sensitive skin. no heavy detergent. so no residue. to irritate sensitive skin. dermatological test. we suggest you to do not use this detergent for your daily hand wash.

    Thank you ;)

  • Question : Inquiry for the item from 250****Oct 14, 2019

    I have eczema and am currently using gloves when I do the laundry using normal detergent which is rather cumbersome. Please advise whether it is all right to use your baby laundry detergent instead, without having to wear gloves. If so, which is better, newborn or sweetie care. What's the difference between the two?

    Answer : [Re] Inquiry for the item from 250****

    Dear Valued customer,

    Please spare us some time and will get back to you.
    Thank you :)

    Dear Valued customer,

    for these two items, the product detail is the same the difference is only the variant or flavor. and for the product detail is Clean the stain, gentle on sensitive skin. no heavy detergent. so no residue. to irritate sensitive skin. dermatological test.

    Thank you :)

    Thank you :)
    (Oct 14, 2019 14:48)

  • Question : Inquiry for the item from bas****Oct 13, 2019

    Hi for 3 years old, which one should I get? Pink or blue?

    Answer : [Re] Inquiry for the item from bas****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    you can use both of them for 3 years old.

    Thank you :)

    Question : [Re] Inquiry for the item from bas****

    Ok thank you, what’s the difference between the blue and pink one?

    Answer : [Re] Inquiry for the item from bas****

    Dear Valued customer,

    for these two items, the product detail is the same the difference is only the variant or flavor.

    Thank you :)

+View all Notice, FAQ, Q&A >>
*Sensodyne*#1 Toothpaste for SensitiveTeeth Gentle Whitening/Fresh Mint/Cool Gel/Gum Care 100gx6
*Sensodyne*#1 Toothpaste for SensitiveTeeth Gentle Whitening/Fresh Mint/Cool Gel/Gum Care 100gx6
Item Q&A
  • Question : Inquiry for the item from sno****Oct 13, 2019

  • Question : Inquiry for the item from een****Oct 13, 2019

    Is this from india or UK?

    Answer : [Re] Inquiry for the item from een****

    Dear Valued customer,

    Please spare us some time and will get back to you
    Thank you :)

    Dear Valued customer,

    Thank you for contacting our customer support team.
    For this product is from Indonesia.

    Thank you :)
    (Oct 14, 2019 14:43)

  • Question : Inquiry for the item from cho****Oct 13, 2019

    Hi Seller,

    Do you still have Gum Care.

    Thanks

    Answer : [Re] Inquiry for the item from cho****

    Dear Valued Customer,

    Thank you for contacting our customer support team.
    we apologize that we can not assure you the exact time the stock will be available. We are going to foward your inquiry to the warehouse team to restock it soon. However you may check our website regularly and we hope the item will be available sooner.

    Thank you :)

[Bundle of 4] Onwards Tissues Bathroom 3Ply Pure Pulp 3x10x200 s w free Lifebuoy Total 10 Bar Soap
[Bundle of 4] Onwards Tissues Bathroom 3Ply Pure Pulp 3x10x200 s w free Lifebuoy Total 10 Bar Soap
Item Q&A
  • Question : Inquiry for the item from sck****Oct 11, 2019

    Hi. Kindly answer my question on the missing free soap.Tks.

    Answer : [Re] Inquiry for the item from sck****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    please kindly provide us your cart number.

    Thank you :)

    Question : [Re] Inquiry for the item from sck****

    Hi. My cart no is Cart No : 129949992. Tks.

    Answer : [Re] Inquiry for the item from sck****

    Dear Valued customer,

    please kindly provide us the picture items that you received.

    Thank you :)

    Question : [Re] Inquiry for the item from sck****

    I have unpacked the toilet rolls into my storeroom

    Answer : [Re] Inquiry for the item from sck****

    As requested

    Question : [Re] Inquiry for the item from sck****

    Dear Valued customer,

    Please spare us some time to check and will getback to you.
    Thank you :)

    Dear Valued customer,

    thank you for your patience to wait the information. we will check with our warehouse regarding to missing the free gift. friendly reminder that Total 10 Bar Soap is the name of the product, and the quantity only get one soap.


    we do apologized for inconvenience caused.

    Thank you :)
    (Oct 14, 2019 16:51)

  • Question : Inquiry for the item from sck****Oct 11, 2019

  • Question : Inquiry for the item from sck****Oct 11, 2019

  • Question : Inquiry for the item from ssc****Oct 11, 2019

  • Question : Inquiry for the item from jes****Oct 06, 2019

    One pack is 10 rolls, 3ply and 6000 sheets. Not 6000 ply, correct?

    Answer : [Re] Inquiry for the item from jes****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    For this product [Bundle of 4] Onwards Tissues Bathroom 3Ply Pure Pulp 3x10x200 you will get :

    Bundle of 4 x 3x10 rolls
    1 pack is 3x10 rolls
    Total 120 Rolls

    Thank you. :)

    Question : [Re] Inquiry for the item from jes****

    The packaging is green or purple colour? Do u have a picture of the packaging? The picture on the page is showing 2ply packaging so I am very confused.

    Answer : [Re] Inquiry for the item from jes****

    Dear Valued Customer,

    The packaging is green. Please refer to attachment for your reference~

    The new stock will be arrive on tomorrow, kindly place order soon as this is fast moving stock. Please let us know if you need further assist.

+View all Notice, FAQ, Q&A >>
Bundle of 4 Breeze Laundry Detergent 3.8 kg with FREE Ponds BB Magic Powder 50g
Bundle of 4 Breeze Laundry Detergent 3.8 kg with FREE Ponds BB Magic Powder 50g
Item Q&A
  • Question : Inquiry for the item from oot****Oct 13, 2019

    Hi, can I mix and match ?

    Answer : [Re] Inquiry for the item from oot****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    we regret to inform you that we are selling only by the option.

    thank you :)

  • Question : Inquiry for the item from aud****Oct 11, 2019

    Hi

    Will you be restocking Goodbye Misty?

    Answer : [Re] Inquiry for the item from aud****

    Dear Valued Customer,

    Thank you for contacting our customer support team.
    we apologize that we can not assure you the exact time the stock will be available. We are going to foward your inquiry to the warehouse team to restock it soon. However you may check our website regularly and we hope the item will be available sooner.

    Thank you. :)

  • Question : Inquiry for the item from mar****Oct 11, 2019

    Hi Seller, if I order and made payment now, will I be able to receive the next day, Saturday, as there will be someone at home to receive the item. Please as use asap. Thank you.

    Answer : [Re] Inquiry for the item from mar****

    Dear Valued Customer,

    Thank you for your contacting our customer support team. If you purchase now, you shold be received parcel within 7 working days due to the 10.10 Big Campaign. Please let us know if you need further assist. Thank you for your patience and understand.

    Question : [Re] Inquiry for the item from mar****

    Thank you for your prompt reply.
    Can I request that you deliver only on Saturday as someone will be home to receive the order?
    Will be waiting for your reply before I place order. Thank you.

    Answer : [Re] Inquiry for the item from mar****

    Dear Valued Customer,

    May I know which flavor would you like to order? Hope you can understand that our warehouse working time is Mon-Fri 9am-6pm
    and we need 1 working day in advance to prepare your parcel. If you only available on Saturday we can arrange delivery on next Sauturday~

    Question : [Re] Inquiry for the item from mar****

    Thank you very much. I will be making my order later for the Colour Care (Purple Bottle) type. And will put my request to deliver only on Saturday.

    Answer : [Re] Inquiry for the item from mar****

    Dear Valued Customer,

    Thank you for your supporting. Please kindly inform us your order number once you placed order. We need inform carrier company annd our warehouse team as well.
    If you have further concerns or clarification feel free to chat with us. Have a great day ahead.

  • Question : Inquiry for the item from ist****Oct 10, 2019

    Hi can choose different flavor?

    Answer : [Re] Inquiry for the item from ist****

    Dear Valued Customer,

    Thank you for contacing our customer support team. Yes, please inform us which flavors you need once you placed order~

  • Question : Inquiry for the item from pii****Oct 09, 2019

    Is the antibac can be use for top load? As I see the pic stated is for front load.

    Answer : [Re] Inquiry for the item from pii****

    Dear Valued Customer,

    Thank you for contacting our customer support team. Antibac & Colour Protect is specially use for front load, however top load is also can use for. Please let us know if you need further assist~

    Thank you

+View all Notice, FAQ, Q&A >>
Time Sale *Bundle of 6* [TAIWAN No.1][CARTON SALES] DR.P DIAPER ADULT BASIC S/M/L/XL
Time Sale *Bundle of 6* [TAIWAN No.1][CARTON SALES] DR.P DIAPER ADULT BASIC S/M/L/XL
Item Q&A
  • Question : Inquiry for the item from den****Oct 13, 2019

    Hi may I know when will M size arrive?

    Answer : [Re] Inquiry for the item from den****

    Dear Valued Customer,

    Thank you for contacting our customer support team.
    we apologize that we can not assure you the exact time the stock will be available. We are going to foward your inquiry to the warehouse team to restock it soon. However you may check our website regularly and we hope the item will be available sooner.

    Thank you :)

  • Question : Inquiry for the item from 7ca****Oct 05, 2019

    Are you restocking for size m ?

    Answer : [Re] Inquiry for the item from 7ca****

    Dear valued customer, we apologize that we can't make sure when it will be restocked. We're going to forward your inquiry to the related management to restock it soon. However, you may check our website regularly and we hope the item will be available soon. Thank you.

[Bundle of 2]Dettol Handsoap Original/Sensitive/Skincare TP 2x250ml+250ml
[Bundle of 2]Dettol Handsoap Original/Sensitive/Skincare TP 2x250ml+250ml
Item Q&A
  • Question : Inquiry for the item from yan****Oct 11, 2019

    Do you sell Dettol Body Wash 950ml Skin care? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    we regret to inform you that right now we dont sell dettol Body Wash 950ml Skin care.

    we do apologized for inconvenience caused.

    thank you :)

**$35 OFF**[Carton Sale] Enfagrow A+ Milk Powder Formula Stage 2/3/4/5 1.8kg - FREE LUNCH BOX($69.9)
**$35 OFF**[Carton Sale] Enfagrow A+ Milk Powder Formula Stage 2/3/4/5 1.8kg - FREE LUNCH BOX($69.9)
Item Q&A
  • Question : Inquiry for the item from pii****Oct 09, 2019

    Hi which country is the milk powder manufactured in?

    Answer : [Re] Inquiry for the item from pii****

    Dear Valued customer,

    please spare us some time and will get back to you.
    Thank you :)

    Dear Valued customer,

    This product manufactured in New Zealand.

    Thank you :)
    (Oct 09, 2019 23:09)

[Carton sale]Kao Merries Baby Diaper
[Carton sale]Kao Merries Baby Diaper
Item Q&A
  • Question : Inquiry for the item from chr****Oct 08, 2019

    How many packets in a carton?

    Answer : [Re] Inquiry for the item from chr****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    How many packets in one carton is depends on the option.

    Thank you :)

    Question : [Re] Inquiry for the item from chr****

    How many packets in a carton for XL pants?

    Answer : [Re] Inquiry for the item from chr****

    Dear Valued Customer,

    Thank you for cotacting our customer support team.
    Tap XL is 4 packs per carton and Walker XL is 3 packes per carton.
    Please let us know if you need further assistance~

    Thank you

  • Question : Inquiry for the item from Cec****Oct 09, 2019

    It is not mentioned whether L size is for 3packets per carton?

    Previous Enquiry also asked the same question.

    Answer : [Re] Inquiry for the item from Cec****

    Dear Valued Customer,

    Thank you for cotacting our customer support team.
    Tap L is 4 packs per carton and Walker L is 3 packes percarton.
    Please let us know if you need further assistance~

[Bundle of 2] Aptamil Gold+ Premium Milk Formula Stage 2/3/4 Imported from New Zealand
[Bundle of 2] Aptamil Gold+ Premium Milk Formula Stage 2/3/4 Imported from New Zealand
Item Q&A
  • Question : Inquiry for the item from yin****Oct 09, 2019

    Please advise the expiry date. Thanks

    Answer : [Re] Inquiry for the item from yin****

    Dear Valued Customer,

    Thank you for contacting our customer support team. The expiry date is after Nov 2020. Kindly add your favorite items in your cart and check out soon to avoid the out of stock. Please let us know if you need further assist~

    Thank you

[Bundle of 2] Total Comfort Stage 2/3
[Bundle of 2] Total Comfort Stage 2/3
Item Q&A
[2 Tins] Ensure Life Vanilla/Chocolate /Acti M2 /NutriVigor / Powder/ Strawberry with HMB - 850g
[2 Tins] Ensure Life Vanilla/Chocolate /Acti M2 /NutriVigor / Powder/ Strawberry with HMB - 850g
Item Q&A
  • Question : Inquiry for the item from joe****Oct 08, 2019

    What is ensure power? Whats the Difference from ensure life? Any pictures?

    Answer : [Re] Inquiry for the item from joe****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    ENSURE ORIGINAL POWDER is a source of complete, balanced nutrition for supplemental use with or between meals. It may benefit patients who have malnutrition, are at nutritional risk, are experiencing involuntary weight loss, or on modified diets. For oral use. For interim sole-source nutrition.

    Ensure Life is specifically designed as an oral nutrition supplement to help build your strength and live life to the fullest in the years to come. Ensure life is complete and balanced nutritious drink that can be used as a supplement wit or between meals or as a meal replacement.

    Thank you :)

Apply $10 Coupon[Carton Sale]Mamy Poko Junior Night Pants/Extra Soft & Dry/Pants Extra Soft/NB
Apply $10 Coupon[Carton Sale]Mamy Poko Junior Night Pants/Extra Soft & Dry/Pants Extra Soft/NB
Item Q&A
  • Question : Inquiry for the item from sze****Oct 07, 2019

    1 carton consist of 2 or 4 packets?

    Thanks

    Answer : [Re] Inquiry for the item from sze****

    Dear Valued customer,

    Thank you for contacting our customer support team.
    for 1 carton is consist of 3 packs.

    Thank you :)

    On Qpost : Please let us know if you need further assist~ Have a great day ahead!
    (Oct 09, 2019 10:47)

*Free Shipping*TENA Adult Diapers Carton Sale
*Free Shipping*TENA Adult Diapers Carton Sale
Item Q&A
  • Question : Inquiry for the item from cat****Oct 04, 2019

    Hi dear, I thought carton sales is $47.20 and free shipment but why end up when I click the price is $50plus?

    Answer : [Re] Inquiry for the item from cat****

    Dear Valued Customer,

    Thank you for contacting our customer support team. we do apologized for inconvenience caused. for the price if you chosee diffrent option is diffrent price. and you will get the free shipping if you purchase over $60 SGD.

    Thank you :)

[Carton Sale] Aptamil Gold+ Premium Milk Formula Stage 2/3/4 Imported from New Zealand
[Carton Sale] Aptamil Gold+ Premium Milk Formula Stage 2/3/4 Imported from New Zealand
Item Q&A
  • Question : Inquiry for the item from cle****Sep 22, 2019

    Hi, what is the expiry date of this product? Thanks

    Answer : [Re] Inquiry for the item from cle****

    Dear Valued Customer, thank you for contacting our Customer Support Team, we are delighted to be at your service. Your request is well received and please spare us 1 day to get back to you on Monday regards to your inquiry.

    Thank you

    Dear Valued Customer,

    Thank you for contacting our customer support team. We regret to inform you that expiry date we cannot provide to you due to our warehouse system issue. Please do not be worried, all the usage of products are more that 6 months. Apologize for the inconvenience caused.

    Thank you.:)
    (Oct 01, 2019 17:27)

*Made in Singapore* [Single Tin/Bundle of 2] Grow 900g/1.8kg *helps meet the nutritional needs*
*Made in Singapore* [Single Tin/Bundle of 2] Grow 900g/1.8kg *helps meet the nutritional needs*
Item Q&A
  • Question : Inquiry for the item from Tan****Sep 18, 2019

    what is the expiry date for stage 5?

    Answer : [Re] Inquiry for the item from Tan****

    Dear Valued Customer,

    This already show in our listing,
    Grow School (900g): 27 Feb 2021
    Grow School (1.8kg) : 27 Apr 2021

    Thank you

*Lowest Price* [Bundle of 6] Karihome 900g Goat Milk Powder From New Zealand for Kids 12m+ or 3yo+
*Lowest Price* [Bundle of 6] Karihome 900g Goat Milk Powder From New Zealand for Kids 12m+ or 3yo+
Item Q&A
  • Question : Inquiry for the item from sgc****Sep 16, 2019

    Hi what is the expiry date for this batch?

    Answer : [Re] Inquiry for the item from sgc****

    Dear Valued Customer,

    The Expire date are below, we will update in the listing in the future~
    Stage 3 - 24/10/2021
    Stage 4 - 02/07/2021

    Thank you

[KARIHOME] [Bundle of 2] 400g Goat Milk Powder  From New Zealand  for Kids 6m+ to 7yo+
[KARIHOME] [Bundle of 2] 400g Goat Milk Powder From New Zealand for Kids 6m+ to 7yo+
Item Q&A
  • Question : Inquiry for the item from gni****Aug 10, 2019

    Will you replenish stock?

    Answer : [Re] Inquiry for the item from gni****

    no stock temporally.

    Question : [Re] Inquiry for the item from gni****

    When will there be a restock?

    Answer : [Re] Inquiry for the item from gni****

    We will update the listing once stock is in. Thank you.

  • Question : 来自162****会员的配送咨询。May 28, 2019

    I want to know wether the product can be send to China or not.

    Answer : [Re] 来自162****会员的配送咨询。

    dear customer, may i know the order qty?

  • Question : Inquiry related delivery from sim****Mar 26, 2019

    Order # 291767042 had not been delivered..

    Order placed on 15march.

    The tracking number given does not exist.

    Sgp144008037

    Answer : [Re] Inquiry related delivery from sim****

    dear customer, we ship out together with another waybill and you received the exact total qty