Q&A board

Q & A Lists
Item Question & Answer
Baby Berets/Beanies/hats
Baby Berets/Beanies/hats
Item Q&A
  • Question : Inquiry related delivery from joa****May 12, 2019

  • Question : Defect on my purchaseOct 10, 2016

    Dear Seller,

    Thank you for your fast delivery, however there is a defect on the beret. The tread seem to be loosen and therefore left a gap in between. Please refer to attach photos for your reference.

    Kindly advice for exchange/refund details. Hear from you soon.
    Thanks.

    Regards
    Wong

    Answer : [Re] Defect on my purchase

    Hi,
    I have seen this 'defect' u mentioned before. It is not a defect, all the stock are the same. The labels are all sewn on that point where there are fewer yarn stitch. Pls be asure that that is not a defect, u may carefully cut/remove the label away, and find that there isnt any gap in between. You will also find that the rows of stitches, before the row where the label is sewn are similar, whereby there are 'loose' stitch in each row.
    Hope this clarifies.

    Regards,
    Joan

  • Question : Pink color stockAug 25, 2015

    Please advise when will have stock for pink color? Thanks

    Answer : [Re] Pink color stock

    Hi,
    Will not be restocking this item, sorry.

    Regards,
    Joan

  • Question : furry ball stain.Jul 24, 2014

    I've receive the hat, but why the top furry ball there's 2 colour? Actual colour is grey & there's some brownish like stain colour.

    Answer : [Re] furry ball stain.

    Hi,
    The fur are real rabbit fur thus colour varies. The brown fur are not stain.

    Colour of the fur varies for each beret. Each beret has its own unique colour furry ball.

    Appreciate your understanding.

    Regards,
    Joan

  • Question : BFur_CreamJun 28, 2014

    Hi

    When will you get stock for BFur_Cream?

    Answer : [Re] BFur_Cream

    Hi,
    Will SMS you.

    Regards,
    Joan

+View all Notice, FAQ, Q&A >>
Baby Knit Crown ❤ Headband ❤ Baby Photo Shoot Head Accessories
Baby Knit Crown ❤ Headband ❤ Baby Photo Shoot Head Accessories
Item Q&A
  • Question : Inquiry for the item from jtk****Mar 07, 2019

  • Question : Inquiry for the item from xel****Nov 22, 2018

    Hi able to self collect tml?

    Answer : [Re] Inquiry for the item from xel****

    Hi! Hv replied in another platform.

  • Question : Inquiry for the item from ger****Apr 21, 2018

    Hi Seller! will there still be new stock for yellow? if yes, when will it arrive? Thanks!

    Answer : [Re] Inquiry for the item from ger****

    Hi,
    Sorry not going to restock this. However you might like to consider the knit crown with silver lining in this link:
    https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=438751227

    Regards,
    Joan

  • Question : Inquiry related delivery from ell****Jul 31, 2017

  • Question : Payment madeDec 21, 2015

    I had check with my credit card bank side , the payment of $258 had been approve . But on my side it not inside my order . The credit card side had inform me that the payment is definitely approve and Q0010 had even send the code to my credit card bank for approve . The code Q0010 gave the bank is 941264 . Please kindly check for me .

    Answer : [Re] Payment made

    Hi,
    Regarding credit card payment matter, u hv to contact qoo10 customer service directly.
    Regards,
    Joan

    Question : [Re] Payment made

    Oop .. The email was sent to qoo10 but I guess I accidendly select your shop. Sorry about it .

    Answer : [Re] Payment made

    Ok, no prob.

+View all Notice, FAQ, Q&A >>
Price fr $2.80 BABY Beanies Caps/Hats/Headbands/Hair clips
Price fr $2.80 BABY Beanies Caps/Hats/Headbands/Hair clips
Item Q&A
  • Question : Inquiry for the item from kry****Aug 12, 2018

    hello may i know how can i order this?

    Answer : [Re] Inquiry for the item from kry****

    hi! It's Beanies/BeaniesTT/B06 for pink colour.

    Question : [Re] Inquiry for the item from kry****

    do you have cream colour?

    Answer : [Re] Inquiry for the item from kry****

    do you have cream colour? or white

    Question : [Re] Inquiry for the item from kry****

    Hi! For which item you are referring to?

    Answer : [Re] Inquiry for the item from kry****

    this

    Question : [Re] Inquiry for the item from kry****

    sorry, only pink one left.

  • Question : Inquiry for the item from kry****Aug 12, 2018

    hi may i know how can i order this? idk this is under what.

    Answer : [Re] Inquiry for the item from kry****

    hi! it's "beanies/beanieTT/B06" for pink colour. the rest is oos.

  • Question : Inquiry for the item from ahb****Aug 06, 2018

    Hi may I check will u restock for Cutie Rabbit Beanies SIM White color? Thank u

    Answer : [Re] Inquiry for the item from ahb****

    Hi, I still hv 1 pc. You may select the yellow or blue option, n put in remark white. I'll send u the white one.

    Question : [Re] Inquiry for the item from ahb****

    Yesyes I want the white one, thank u. Can fit 8months old baby, not too tight? Thanks

    Answer : [Re] Inquiry for the item from ahb****

    Hi I have placed the order for white color, thanks (:

    Question : [Re] Inquiry for the item from ahb****

    ok, noted. Will send it out tomorrow 😊

  • Question : Inquiry for the item from mir****Jul 26, 2018

    Headbands--BZ--
    B07:CFB07 B08:CFB08 B09:CFB09 (sold out)

    Hi, would like to check for the above crochet headband does it come with elastic band? And wad is length?

    Answer : [Re] Inquiry for the item from mir****

    hi, sorry to inform u that CFB07 and 08 are also out of stock. (We are unble to update the stock list due to some technical updates in the system.) Headbands come with elastic band , length 13cm can stretch till 21cm.

  • Question : Knit Crown $5.50Nov 04, 2016

    Hi,

    Can I check if knit crown is suitable for baby boy?

    Answer : [Re] Knit Crown $5.50

    Yes, it is suitable for baby boy.
    Regards,
    Joan

    Question : [Re] Knit Crown $5.50

    Hi,

    Any self collection?

    Answer : [Re] Knit Crown $5.50

    Email replied.

    Yes.

+View all Notice, FAQ, Q&A >>
Baby Beanies/hats
Baby Beanies/hats
Item Q&A
  • Question : Inquiry for the item from kei****Apr 30, 2018

    Hi , can I know the actual dimension and also the maximum stretchable dimension. Thanks

    Answer : [Re] Inquiry for the item from kei****

    Hi.,
    It can stretch from 17cm to 25cm (34cm to 50cm).

    Regards,
    Joan

Japanese Magazine GWP Fashion Tote Bag
Japanese Magazine GWP Fashion Tote Bag
Item Q&A
  • Question : StockJun 21, 2016

    Hi,

    I would to buy JSAC21 (black bag with pouch) X2 pcs but when I tried selecting the $2 coupons for purchase > $20, it doesn't allow. May I know if the $2 discount still valid?

    Thanks

    Answer : [Re] Stock

    hi, in this case only the $1 item coupon can be applied as the net total is $12 for 2 items (without the additional price for individual diff item). The present $2 coupon qoo10 offers is ITEM coupon not CART coupon, thus u are not able to apply it after adding the 2 item in cart which amount to $20.
    Hope this explanation helps.
    Any coupon related issue, kindly contact qoo10 customer service.
    Thank-you,
    Joan

    Yes, this $2 coupon is a item coupon not a cart coupon.

  • Question : jsa 06, 16, 20Dec 27, 2014

    May i noe do u hv e pics Jsa 06 , 16 n 20??
    Coz saw got stocks but no pics

    Answer : [Re] jsa 06, 16, 20

    Hi,
    Could u email to penderiedenfants@ymail.com , so that I can show u the image of these bags.

    Thanks,
    Joan

    Question : [Re] jsa 06, 16, 20

    hi

    i emailed u
    my email is idol_items@rocketmail.com

    Answer : [Re] jsa 06, 16, 20

    Hi,
    Hv replied u.

  • Question : dimensions of JSAC05Dec 16, 2014

    may i noe e dimensions of the item stated above??

    Answer : [Re] dimensions of JSAC05

    Hi,
    It's L24*H16*W7cm.
    Regards,
    Joan

  • Question : bag dimensionOct 03, 2014

    Hi seller, can I have the dimension of the bag JSAC03?

    Answer : [Re] bag dimension

    Hi,

    Bag dimension-
    (upper length)30cm, (base length)20cm, W10cm, H6.5cm

    Pouch dimension
    L24.5cm, H25cm


  • Question : Picture of some items Eg - JSAC06Jul 17, 2014

    Dear Seller,

    Some of the pic is not attached in the selection list. Eg JSAC06, what is this item?

    Thank you and best regards
    Dimpy

    Answer : [Re] Picture of some items Eg - JSAC06

    Hi,
    Would it be ok that u email me at penderiedenfants@ymail.com .

    Thanks,
    Joan

Baby Crochet Beanies/hat for Photo-shooting
Baby Crochet Beanies/hat for Photo-shooting
Item Q&A
  • Question : DOOMAGIC Little Lamb Beanies$Jun 11, 2016

    Hi there, do u do for 1years old size? Thank you

    Answer : [Re] DOOMAGIC Little Lamb Beanies$

    hi! This beanie can stretch fr 32cm to 46cm, shouldn't be a problem for a 1yo.

    You r welcome!

    yes, little lamb is the one.

    will send out asap once i receive the order. At the moment i hv yet to see your order.

Top Baby Footbands/Sandals/Baby Shoes/Sock-holders
Top Baby Footbands/Sandals/Baby Shoes/Sock-holders
Item Q&A
  • Question : Order no. 26996345Jul 26, 2012

    Hi... can I change my order to rose pink instead of red?

    Answer : [Re] Order no. 26996345

    Ok, the last pair of rose pink is yours : )