Q&A board

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Q & A Lists
Item Question & Answer
PowerPac Hand Mixer With 5 Speeds Eject Function (PPHM108)
PowerPac Hand Mixer With 5 Speeds Eject Function (PPHM108)
Item Q&A
  • Question : Inquiry for the item from gds****Apr 15, 2019

    does it come with doigh hook?

    Answer : [Re] Inquiry for the item from gds****

    Hi yes
    It does come with 2 dough hook. Do see attached
    regards
    PowerPac

    Question : [Re] Inquiry for the item from gds****

    thank you.

  • Question : Inquiry for the item from jan****Apr 18, 2019

    Is your beaters stainless steel or chrome? Photo show stainless steel but listing state chrome?

    Answer : [Re] Inquiry for the item from jan****

    Hi
    With sincere apologie, we have changed, its chromed.
    Thank for pointing out to us
    regards
    PowerPac

    Question : [Re] Inquiry for the item from jan****

    So if it's chromed will it turn rusty in the near future?

    Answer : [Re] Inquiry for the item from jan****

    Hi
    Chrome is corrosion-resistant and has a high level of lustre. Even stainless steel is not rust proof forever .
    it is "corrosion resistant" and will rust in corrosive environments over time. However, stainless steel will corrode at a much slower rate than chrome
    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from jan****

    I ever buy chrome products they turn rusty very fast. I still prefer stainless steel.

    Answer : [Re] Inquiry for the item from jan****

    hi
    Yes. stainless steel does goes at a slower rate.
    regards

  • Question : Inquiry for the item from cai****Apr 14, 2019

    What is the power rating please?

    Answer : [Re] Inquiry for the item from cai****

    Power 120W.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from cai****

    Thank you

    Answer : [Re] Inquiry for the item from cai****

    welcome and have a nice day
    regards

  • Question : Inquiry for the item from wkl****Apr 14, 2019

    Any warranty to this item? Type of plug used (2 pins or 3 pins)? Thanks

    Answer : [Re] Inquiry for the item from wkl****

    Hi
    2 years motor warranty.
    2 pins
    Thank you
    PowerPac

  • Question : Inquiry for the item from jkw****Apr 14, 2019

    What is the power watts for this item? Thanks.

    Answer : [Re] Inquiry for the item from jkw****

    Hi 120Watts
    thank you
    PowerPac

+View all Notice, FAQ, Q&A >>
iFan -PowerPac Evaporative Air Cooler (IF7310)
iFan -PowerPac Evaporative Air Cooler (IF7310)
Item Q&A
  • Question : Inquiry for the item from Sma****Apr 19, 2019

  • Question : Inquiry related delivery from 235****Apr 18, 2019

    Dear Sir/Mdm,

    If I place an order, can item arrived by 22 April 19?

    Answer : [Re] Inquiry related delivery from 235****

    Hi
    So sorry we could not confirm. We processed next working day all order.
    But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.
    PowerPac

  • Question : Inquiry related delivery from gra****Apr 17, 2019

    Hi seller,

    If place order today, item can receive on 20 April?

    Thanks

    Answer : [Re] Inquiry related delivery from gra****

    Hi
    we doubt as it the holiday. Unless you opt for self collection, whereby Sat we are open.
    Cause Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.

    regards
    PowerPac

  • Question : Inquiry for the item from max****Apr 15, 2019

    Does this product able to set timing?

    Answer : [Re] Inquiry for the item from max****

    Hi
    No timer.
    regards
    PowerPac

  • Question : Inquiry related return and exchange from lee****Apr 10, 2019

    Cart no : 126177983
    Order No: 293566493

    ordered iFan -PowerPac Evaporative Air Cooler (IF7310) on 6 April 2019. Item was delivered on 10 April 2019 morning today.

    Tested and found the fan motor is not working, water pump and swing function is working.

    Require to exchange new working item or refund.

    Please advise.

    Answer : [Re] Inquiry related return and exchange from lee****

    Hi Peter
    We have processed to our CS and they will contact you to arrange an exchange
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger |  2 Pin Direct |
PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger | 2 Pin Direct |
Item Q&A
  • Question : Inquiry for the item from sup****Apr 19, 2019

  • Question : Inquiry related delivery from gue****Apr 16, 2019

  • Question : Inquiry for the item from chu****Mar 01, 2019

    What's the power delivery on the USB ports?

    Answer : [Re] Inquiry for the item from chu****

    PP163U - 2.4AMP
    P233U, PP234U, PP235U - 2.1AMP
    The photo description did state it.
    Thank you
    PowerPac

  • Question : Inquiry for the item from sha****Dec 24, 2018

    Hi, do u have 5 way (6 metre)? Thanks

    Answer : [Re] Inquiry for the item from sha****

    Hi

    Sorry that is sold out. We do have left the 5 way 3meter with 2x usb charger.(PP235U)

    Thank you
    PowerPac

  • Question : Inquiry related return and exchange from mr.****Nov 15, 2018

+View all Notice, FAQ, Q&A >>
PowerPac Electric Clip Fan with Silent motor (PPC603G)
PowerPac Electric Clip Fan with Silent motor (PPC603G)
Item Q&A
2 Pieces x PowerPac 7.5W B22 Vertex LED Bulb Day Light (PP6558)
2 Pieces x PowerPac 7.5W B22 Vertex LED Bulb Day Light (PP6558)
Item Q&A
  • Question : Inquiry for the item from eli****Apr 05, 2019

    Hi seller. Do you have any smaller E14 1W bulb warm light. (for prayer lamp). Hope you can guide me. I need 6units. (Pls see picture)Thanks

    Answer : [Re] Inquiry for the item from eli****

    Hope you can help me on this, cos v diff to see your this model bulb. Thanks

    Question : [Re] Inquiry for the item from eli****

    Hi the photo that you have shown is the smallest lightbulb we have.
    regards
    PowerPac

    Answer : [Re] Inquiry for the item from eli****

    Hi. I been finding this blub cannot find it. Anyway I can buy directly fm you? I need 6u to 8u. Do let me know. Thanks

    Question : [Re] Inquiry for the item from eli****

    Hi,
    Sorry, we are currently out of stock in our warehouse.
    Thank you.
    Regards,
    PowerPac

    Answer : [Re] Inquiry for the item from eli****

    Hi. When will restock this? Can I order 6units? Warm color, do hear from you. Thanks

    Question : [Re] Inquiry for the item from eli****

    Or which retail store I can buy from, in east side ? Any store ?

    Answer : [Re] Inquiry for the item from eli****

    Hi really sorry
    its should be out of stock in store as well. But you can check in home fix store. We can't confirm the exact timing when it will arrived. it should be couple of months.

    Question : [Re] Inquiry for the item from eli****

    Okay, noted. Hope you can update me if any restocks

    Answer : [Re] Inquiry for the item from eli****

    Definitely.
    Thank you for your patience
    regards
    PowerPac

    Question : [Re] Inquiry for the item from eli****

    Hi Sir, I have tried about 5-6 stores homefix, they all don't have this warm color blub, any chance you have some other stores that you have loose qty. Can help on this. Thanks

PowerPac 2in1 Portable UV Electric Clothes Dryer Baby Clothes Dryer 900Watts (PPV636)
PowerPac 2in1 Portable UV Electric Clothes Dryer Baby Clothes Dryer 900Watts (PPV636)
Item Q&A
+View all Notice, FAQ, Q&A >>
PowerPac 50L Bar Fridge (PPBF555)
PowerPac 50L Bar Fridge (PPBF555)
Item Q&A
  • Question : Inquiry for the item from jcl****Apr 17, 2019

    Is there any photo for internal compartments? What is the total weight of the fridge? Thanks

    Answer : [Re] Inquiry for the item from jcl****

    Hi yes

    There is photo in the listing as well. of the inner compartment.
    Total wt approx 17 kg
    regards
    PowerPac

  • Question : Inquiry related delivery from sad****Mar 06, 2019

  • Question : Inquiry for the item from 260****Dec 15, 2018

    Any auto defrost function?

    Answer : [Re] Inquiry for the item from 260****

    Hi

    No auto defrost for PPBF555

    regards
    PowerPac

  • Question : Inquiry for the item from lit****Oct 28, 2018

    Hi. What's the temperature range for the cooling compartment?

    Answer : [Re] Inquiry for the item from lit****

    Hi, 5-12 degree for the cooling compartment. Thank you.

  • Question : Inquiry for the item from Sha****Oct 20, 2018

    Hello is there warranty for this fridge and can make ice ?

    Answer : [Re] Inquiry for the item from Sha****

    Hi

    Yes 2 years local warranty and 10 years compressor warranty.
    Have a small ice tray.

    regards
    PowerPac

PowerPac 1.0L Stainless Steel Cordless Jug (PPJ2008)
PowerPac 1.0L Stainless Steel Cordless Jug (PPJ2008)
Item Q&A
  • Question : Inquiry for the item from gee****Apr 16, 2019

    Hi is this item all stainless steel, even on the inside? Can you show pictures of the inside? Thanks

    Answer : [Re] Inquiry for the item from gee****

    Hi
    yes, is stainless steel inside.
    please see attahced
    regards
    PowerPac

    Question : [Re] Inquiry for the item from gee****

    Thank you for the picture! Do you also have the dimension?

    Answer : [Re] Inquiry for the item from gee****

    Hi is stated in the listing tpp. Appro Dimension (cm): L17 X W16 X H20
    regards
    PowerPac

    Question : [Re] Inquiry for the item from gee****

    Ah apologies I missed it. Thank u!!

    Answer : [Re] Inquiry for the item from gee****

    Welcome and have a nice day
    regards
    PowerPac

PowerPac 45L Electric Oven with 2 tray / 2 wire mash / rotisserie and Convection  (PPT45)
PowerPac 45L Electric Oven with 2 tray / 2 wire mash / rotisserie and Convection (PPT45)
Item Q&A
  • Question : Inquiry related return and exchange from spe****Apr 16, 2019

    I received my order 293769576 on 12 Apr and just checked it today. I found the door cannot be closed properly. See photos. Please collect back for exchange. Thank you.

    Answer : [Re] Inquiry related return and exchange from spe****

    Hi
    Have replied to your previous msg. Thank you
    regards
    PowerPac

  • Question : Inquiry for the item from Ks.****Apr 10, 2019

    What is the outside measurement and inside measurement?

    Answer : [Re] Inquiry for the item from Ks.****

    Hi
    Approximately 55 x 41 x 35 for outisde
    Inside 45L. Gauge is 47 cm x 35 x 30 cm.
    PowerPAc

  • Question : Inquiry for the item from mag****Apr 08, 2019

    What is the dimension?

    Answer : [Re] Inquiry for the item from mag****

    Hi
    Approximately 56 x 44 x 36 cm.
    regards
    PowerPac

  • Question : Inquiry for the item from eva****Apr 04, 2019

    How many years warranty?

    Answer : [Re] Inquiry for the item from eva****

    2 year local warranty.
    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from eva****

    I have purchased. Can help me arrange delievery asap? Tks!

    Answer : [Re] Inquiry for the item from eva****

    Hi
    we will process and pass over to qoo10 courier but once your order is hand over to Qoo10 and they handles their own courier so we can't determine the time and date. It should take couple working days.
    Thank you.

  • Question : Inquiry for the item from eil****Feb 15, 2019

    May I know dimension?

    Answer : [Re] Inquiry for the item from eil****

    Hi
    its approximately 55 x 42 x 35 cm
    Thank you

+View all Notice, FAQ, Q&A >>
PowerPac 1500W Heavy Duty Voltage Regulator Converter 110V / 220V Transformer (ST1500)
PowerPac 1500W Heavy Duty Voltage Regulator Converter 110V / 220V Transformer (ST1500)
Item Q&A
  • Question : Inquiry for the item from cho****Apr 15, 2019

    Hi seller, do you have bigger watts about 2000w model available? Sorry to trouble you. Thank you

    Answer : [Re] Inquiry for the item from cho****

    Hi, 2000w is the bigger watts we have, Thnak you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from ilo****Apr 14, 2019

    Hi do u have the 2000w transformer in stock? Thanks

    Answer : [Re] Inquiry for the item from ilo****

    Hi yes
    We do have.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=640598927

    regards
    PowerPac

  • Question : Inquiry for the item from Gem****Feb 19, 2019

  • Question : Inquiry for the item from la_****Feb 02, 2019

    hi, i have a nespresso coffee machine 1500w, it’s a gift from taiwan. can i use this? or, do you provide service to change the part?

    thanks.

    Answer : [Re] Inquiry for the item from la_****

    Hi Sorry we do not understand your question.
    But if you meant other brand product for us to service. Sorry we do not prodvide this service.
    Only strictly for PowerPac Brand
    regards
    PowerPac

PowerPac 60L Upright Mini Bar Freezer (PPFZ60)
PowerPac 60L Upright Mini Bar Freezer (PPFZ60)
Item Q&A
  • Question : Inquiry for the item from ly2****Apr 14, 2019

    Hi, may i know what is the external size of this freezer? Thank you

    Answer : [Re] Inquiry for the item from ly2****

    Hi
    do kindly see photo attached. you could see more photos details on our listing as well.
    regards
    PowerPac

  • Question : Inquiry for the item from Gum****Apr 10, 2019

    Hi, may I have the shelf measurements ? As I want to roughly know how big is inside and if can fit my stuffs. Thanks.

    Answer : [Re] Inquiry for the item from Gum****

    Approximately Ht 18cm x dept 35cm x Length 39cm
    Is a gauge as each shelf is slight different in ht too
    regards
    PowerPac

  • Question : Inquiry for the item from mei****Mar 28, 2019

    Is there chest drawers?
    The fridge is all freezer not only the first top tray right?
    If purchase today can set collect today?

    Answer : [Re] Inquiry for the item from mei****

    Hi
    No chest drawer. do refer to attachement.
    Alternatively can see our product photo description in listing.
    And yes, this is not fridge. Is a Mini Freezer.

    Self collection can straight away. Our operating hours is as below:
    Operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    regards
    PowerPac

  • Question : Inquiry for the item from cll****Mar 04, 2019

    Hi. May I know by when it can be delivered to me after making payment?

    Answer : [Re] Inquiry for the item from cll****

    Hi
    Order are processed daily. ThereafterYour order is hand over to Qoo10 and they handles their own courier so we can't determine the time and date. It should take couple working days.
    Thank you.

  • Question : Inquiry for the item from 241****Jan 06, 2019

    Hi, is it auto defrost? Thanks.

    Answer : [Re] Inquiry for the item from 241****

    Hi
    no auto defrost.
    Thank you
    PowerPac

+View all Notice, FAQ, Q&A >>
iFan-PowerPac 18 Inch (Power Fan)High Velocity Fan/Industrial Stand Fan Air Circulator 120W (IF4518)
iFan-PowerPac 18 Inch (Power Fan)High Velocity Fan/Industrial Stand Fan Air Circulator 120W (IF4518)
Item Q&A
  • Question : Inquiry for the item from van****Apr 10, 2019

PowerPac Mix Hand Blender with Stainless Steel Blade (PPBL181G)
PowerPac Mix Hand Blender with Stainless Steel Blade (PPBL181G)
Item Q&A
  • Question : Inquiry for the item from car****Apr 11, 2019

  • Question : Inquiry for the item from gog****Apr 08, 2019

    hi seller, the $9.90 promo ended so fast.. i was about to buy ytd then it change prices. for the waffles maker offer it lasted a few days..

    Answer : [Re] Inquiry for the item from gog****

    Yes, the promo collaboration with qoo10 is only for a day.
    Thank you
    regards

  • Question : Inquiry for the item from cok****Feb 27, 2019

  • Question : Inquiry for the item from cl_****Feb 16, 2019

    Would like to check if this comes with the egg whisk. If no, then can the head shown in photo do whisking.

    Answer : [Re] Inquiry for the item from cl_****

    Hi
    This can be use as whisk egg/beater
    Thank you

  • Question : Inquiry for the item from bel****Nov 24, 2018

    Hi, 11% coupon cannot be used?

    Answer : [Re] Inquiry for the item from bel****

    Hi

    You have to follow our shop, then download the voucher. This is the requirement by qoo10 system,

    Please kindly try again and let us know if you have further enquires

    regards
    PowerPac

    Question : [Re] Inquiry for the item from bel****

    Hi pls see attached. I follow but cannot apply.

    Answer : [Re] Inquiry for the item from bel****

    Hi

    Can you kindly give us the link to the item you are trying to buy. From the photo, we noticed they have stated the item you have choosen is not from our shop.

    As the item's price is $31.80 and it seemed we do not have any products at this price.

    regards
    PowerPac

    Question : [Re] Inquiry for the item from bel****

    Hi its 31.80 because i selected 2 of it. Enclosed screenshot of item.

    Answer : [Re] Inquiry for the item from bel****

    Hi

    So sorry. That might be a glitch, We have tried to fix it Could you kindly try again?
    sorry for any inconvenience caused

    regards
    PowerPac

PowerPac Cordless Iron with Ceramic Soleplate (PPIN1014)
PowerPac Cordless Iron with Ceramic Soleplate (PPIN1014)
Item Q&A
  • Question : Inquiry related delivery from jea****Apr 09, 2019

    Hi seller if I order today when is the fastest that I can receive.

    Answer : [Re] Inquiry related delivery from jea****

    Hi if today order, we will process tomorrow for Qoo10 courier to collect.
    But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    regards
    PowerPac

    Question : [Re] Inquiry related delivery from jea****

    Then if I order today can I self collect today but I send another person without my Qoo10 app to collect is it possible. Is there any warranty. Kindly advice asap thanks.

    Answer : [Re] Inquiry related delivery from jea****

    Hi
    Yes self collection straight away. Do refer to address and time below.
    We just need the 13 digit voucher code so as our admin will input here is collected. You can print screen or printout the receipt to your friend.
    And yes 2 years warranty. Warranty card is inside the product box. You can either mail back to us or just online submission at https://onlinesvc.powerpac.com.sg

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    regards
    PowerPAc

My Choice -PowerPac 1.7L Kettle Jug (MC7008)
My Choice -PowerPac 1.7L Kettle Jug (MC7008)
Item Q&A
  • Question : Inquiry for the item from 212****Apr 09, 2019

    Hi,

    The one i saw at Giant selling S$16.90 is it the same design?

    Best Regards,

    Welson Woon

    Answer : [Re] Inquiry for the item from 212****

    Giant promotion already ended last month. There's not $16.90 price of this item.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from 212****

    Hi,

    Even online still got promotion. Is the same one?

    Best Regards,

    Welson

    Answer : [Re] Inquiry for the item from 212****

    Hi
    That is old model clearance promo. You could purchase from them for this special too.
    regards
    PowerPac

  • Question : Inquiry for the item from ent****Mar 16, 2019

    Hi the kettle comes with how many years warranty?

    Answer : [Re] Inquiry for the item from ent****

    Hi 2 year warranty and you can either mail back the warranty or easily submit online

    regards
    PowerPac.

    Question : [Re] Inquiry for the item from ent****

    Ok thanks

    Answer : [Re] Inquiry for the item from ent****

    welcome and have nice day
    regards
    PowerPac

  • Question : Inquiry for the item from 241****Dec 21, 2018

  • Question : Inquiry for the item from cha****Apr 10, 2018

PowerPac 1.0L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC31)
PowerPac 1.0L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC31)
Item Q&A
  • Question : Inquiry for the item from wen****Apr 09, 2019

    Hi are both the rice cooker pot and steamer pot stainless steel?

    Answer : [Re] Inquiry for the item from wen****

    Hi yes. both are 304 Food grade stainless steel
    thank you
    PowerPac

  • Question : Inquiry for the item from kta****Feb 28, 2019

    Hi is this item in stock?

    Answer : [Re] Inquiry for the item from kta****

    Hi
    Yes, all item in-stocks. We are the manufacture.Tks u
    regards
    PowerPac

  • Question : Inquiry for the item from fhs****Feb 16, 2019

  • Question : Inquiry for the item from pkt****Feb 15, 2019

PowerPac Induction Cooker Steamboat with Stainless Steel Pot (PPIC887)
PowerPac Induction Cooker Steamboat with Stainless Steel Pot (PPIC887)
Item Q&A
  • Question : Inquiry related return and exchange from mla****Apr 06, 2019

    Firstly, you delivered a damaged product.
    Arranged 1:1 exchange with your admin. Deliberately waited at home for this but your man never turn up! Poor QC and VERY BAD after sale service! Pls contact me ASAP!

    Answer : [Re] Inquiry related return and exchange from mla****

    Hi
    We are sorry for this. We just received news this morning he was jammed and unable to send over. Our CS is contacting you.
    regards

    Question : [Re] Inquiry related return and exchange from mla****

    Gosh! You only received the news on the next working day. Something is wrong internally yeah?
    A courtesy call to customer would be appreciated!
    In conclusion, PowerPac has poor QC, very bad post sale customer service and messy internal communication and SOP. 😡😡😡

    Answer : [Re] Inquiry related return and exchange from mla****

    As replied to a PM and in the hotline: Hi.
    we have received information from our CS. On Saturday, our deliveryman tried contacting to confirm before going over. apologies but our deliveryman will make a call before arriving. as his delivery schdule is packed and he need confirmed before heeding doen.
    Now our CS is trying to contact you. But either it was hung up or not picked up.
    Please let us know how we are able to contact you.

    Question : [Re] Inquiry related return and exchange from mla****

    1. Why was there a need for your delivery man to call me to confirm the delivery schedule when the appt was arranged and confirmed with your HQ or CS one day before for a 1:1 exchange at certain timing?
    2. Your delivery man never called me. Not even a courtesy call when he couldn’t make it. I waited at home for 4 hours!
    3. I’m not a CS like you to attend to every call. I was in a meeting. Unless you made prior arrangement with me that you are going to contact me on a particular day at certain timing, then I will be there to attend to your call or even meet you in person.
    4. Admit your mistake. That’s the least you can do. Not to find excuse or even tried to put the blame on the customer.
    5. Find solution. Look at ways to improve. LOUSY company!

    Answer : [Re] Inquiry related return and exchange from mla****

    Exchange completed

  • Question : Inquiry for the item from mla****Mar 29, 2019

  • Question : Inquiry related delivery from Hun****Feb 28, 2019

  • Question : DeliveryOct 02, 2018

PowerPac Water Filter Pitcher BPA Free (PP1518)
PowerPac Water Filter Pitcher BPA Free (PP1518)
Item Q&A
  • Question : Inquiry for the item from tem****Apr 07, 2019

    Hello how do i purchase the filter ?

    Answer : [Re] Inquiry for the item from tem****

    Hi
    This is the link to the filter:
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-3-PIECE-FILTER-CARTRIDGE-WITH-4-STAGE-FILTRATION-PP1588/632551842

    Thank you
    PowerPac

  • Question : Inquiry for the item from cn_****Sep 06, 2018

    Hi, how many filters does this pack contain?thanks.

    Answer : [Re] Inquiry for the item from cn_****

    Hi, the item is come with one filter. We do sell the filter separately as well. Thank you

    Question : [Re] Inquiry for the item from cn_****

    Thanks. Can you point me to the link for the spare filters ?Thanks again.

    Answer : [Re] Inquiry for the item from cn_****

    Hi, here is the link for the refill filter. Thank you. https://www.qoo10.sg/g/632551842

PowerPac Mosquito Power Strike Pest Repellent Eco Friendly (PP2213)
PowerPac Mosquito Power Strike Pest Repellent Eco Friendly (PP2213)
Item Q&A
  • Question : Inquiry for the item from ger****Apr 05, 2019

    Hi, I bought a pp2213 in november. The light bulb has already stopped working. Is it still under warranty? Where can i order new lightbulbs?

    Answer : [Re] Inquiry for the item from ger****

    hI, you can brought the replacement tube from website or Homefix.
    https://qoo.tn/BT4jlR/Q118810696
    Thank you.
    Regards,
    PowerPac

PowerPac 85L 2 Door Mini Bar Fridge with Freezer (PPF85)
PowerPac 85L 2 Door Mini Bar Fridge with Freezer (PPF85)
Item Q&A
  • Question : Inquiry related return and exchange from Vic****Apr 04, 2019

    Hi - I received the item a few days ago and when I opened it yesterday there was a dent on the top door panel. Can I get an exchange please?

    Answer : [Re] Inquiry related return and exchange from Vic****

    Hi
    Please kindly provide a photo of the dented part that was claimed
    PowerPAc

    Question : [Re] Inquiry related return and exchange from Vic****

    The dent is in the top left corner. It’s a slight dent, so quite difficult to take a picture of it. But u can see from the reflection that there is a depression there.

    Answer : [Re] Inquiry related return and exchange from Vic****

    Hi
    Sorry but we are unable to see any dent. You could try take a clear or video else we can't process it
    regards

    Question : [Re] Inquiry related return and exchange from Vic****

    If u look at it in person u will be able to see the dent. I capture it on the phone. The colors make it difficult to see the dent.

    If I can’t exchange it then can I return it?

    Answer : [Re] Inquiry related return and exchange from Vic****

    Hi
    We have informed our CS and they will contact you for our guy to prepare a new unit for exchange.
    regards
    PowerPAc

  • Question : Inquiry for the item from win****Mar 28, 2019

  • Question : Inquiry for the item from gtc****Feb 21, 2019

    Is this frost free?

    Answer : [Re] Inquiry for the item from gtc****

    Hi
    Its not frost free
    Thank you
    PowerPac

  • Question : Inquiry for the item from lin****Feb 14, 2019

    Hi Seller,

    May I check when will the Sale promotion end? Can I request to deliver on a specific date?

    Thanks.

    Answer : [Re] Inquiry for the item from lin****

    Hi
    We can't confirm the sales promotion date.
    Delivery is by qoo10 courier.. Thus we can't determine the exact time and date. We can only gauge and pass to them based on what date you would want.
    Thank you
    PowerPac

  • Question : Inquiry related delivery from 260****Feb 11, 2019

    Hi, If I order today, can deliver tomorrow ?

    Answer : [Re] Inquiry related delivery from 260****

    Hi, the item is delivery by Qprime, it will take about 3-4 days for delivery.
    Thank you.
    Regards,
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 1.8L 3in1 Rice Porridge Cooker And Steamer (PPRC42)
PowerPac 1.8L 3in1 Rice Porridge Cooker And Steamer (PPRC42)
Item Q&A
  • Question : Inquiry for the item from COO****Apr 03, 2019

    Hi Seller,

    I have just received your order the item today cart no 126057574. The center base inside pop up and the pot unable to balance . The cover need to press to close it. Pls see the attach picture. Normally the inside should be flat. Is it spoilt ?. Pls check. Thanks

    Regards
    YP Chan

    Answer : [Re] Inquiry for the item from COO****

    Hi
    yes. it is correct.
    The pot unable to balance cause at the moment its light, once filled with the rice and water, it will not be the shaky.
    It not faulty.
    You can try.
    regards
    PowerPAc

PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500)
PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500)
Item Q&A
  • Question : Inquiry for the item from chr****Mar 31, 2019

    Hello,

    Does this wet and dry vacuum require vacuum bags? Need to buy vacuum bag? Thank you.

    Answer : [Re] Inquiry for the item from chr****

    Hi
    No. it is bagless via Hepa Filter.
    thank you
    PowerPac

    Question : [Re] Inquiry for the item from chr****

    But without a vacuum bag, would dirty water (from aircon) or dirt be blown out through the air outlet (blower)? Thank you.

    Answer : [Re] Inquiry for the item from chr****

    Hi
    As there a HEPA filter for it. It will go through the hepa and go to the extreme bottom of the 10L dust container.
    Of couse as usual you have to clear the HEPA filter from time to time and empty the container after each use.
    regards
    PowerPac

  • Question : Inquiry related delivery from jot****Feb 18, 2019

PowerPac Electric Clip Fan with Silent motor (PPC603B)
PowerPac Electric Clip Fan with Silent motor (PPC603B)
Item Q&A
  • Question : Inquiry for the item from mrs****Apr 02, 2019

  • Question : Inquiry for the item from ns6****Nov 01, 2018

    Hi. Can this fan be installed on the wall? And is there a hole for me to hang it ? Thanks.

    Answer : [Re] Inquiry for the item from ns6****

    Hi

    Cannot installed on the wall. If you are looking at wall fan, we do have it too. you can see model PPWF40 or PPWF40R

    Thank you
    PowerPac

  • Question : Inquiry for the item from swe****Sep 30, 2018

    Hi,

    Is this 3 blade or 5 blade?

    Thanks

    Answer : [Re] Inquiry for the item from swe****

    Hi

    5 Blades now for our improvised version.

    Thank you
    PowerPac

  • Question : 5 blades and blue colour?Sep 28, 2018

    just to confirm the item has 5 blades and it's blue colour. can you place item on Qprime so that I can benefit from free delivery with other purchases.

    Answer : [Re] 5 blades and blue colour?

    Hi

    Yes, its 5 blades and blue for this listing.
    Regarding the delivery system, management have to make the decision for us if there any change. Thank you.

    regards
    PowerPac

  • Question : Inquiry for the item from lie****Sep 10, 2018

    Is this a 5 blade or 3 blade product.. can u pls confirm?

    Answer : [Re] Inquiry for the item from lie****

    Hi

    This is a newly improvised which is 5 blades now.
    Our older model is 3 Blades.

    Thank you
    PowerPac Team

iFan - PowerPac 16 inch Stand Fan with Remote Control (IF606)
iFan - PowerPac 16 inch Stand Fan with Remote Control (IF606)
Item Q&A
  • Question : Inquiry for the item from s13****Apr 01, 2019

    Hi received my order but when l tested the fan after awhile found slightly burn smell. Check found the shaft for the fan blade is very hot. Hope matter can be solve. Thanks.

    Answer : [Re] Inquiry for the item from s13****

    Hi
    every motor there a grease protection to prevent rust. After a few runs, the grease will heat out and perform as normal.
    For every motor that involves electricity, there will be heat.
    regards
    PowerPac

PowerPac 2in1 Mini Washing Machine - 15 Mins Fast Laundry (PPW820)
PowerPac 2in1 Mini Washing Machine - 15 Mins Fast Laundry (PPW820)
Item Q&A
  • Question : Inquiry for the item from inf****Feb 19, 2019

  • Question : Inquiry for the item from jok****Mar 02, 2019

    Hi,

    Can washer be used for 1 or 2 pairs of men school shoes?

    Is the complete cycle 1 wash + 2 rinses + 1 spin dry?

    What is the duration for a complete cycle?

    Warranty covers spare parts, motor n labour?
    Is it 2 or 3 years?

    TQ!

    Answer : [Re] Inquiry for the item from jok****

    Hi
    2 pair for wash. But to change to spin may be 1 pair.
    ! wash. 1 spin
    Wash and spin is 15 mins each. But timing can be adjustable by yourself.
    2 years warranty cover motor.
    regards

    Question : [Re] Inquiry for the item from jok****

    Thanks for reply.

    Answer : [Re] Inquiry for the item from jok****

    welcome and have nice day
    regards
    PowerPac

  • Question : Inquiry for the item from lim****Feb 26, 2019

    Is the machine made of toxic free materials and no cancer causing materials like dop? Etc. Thanks.

    Answer : [Re] Inquiry for the item from lim****

    Hi its PP plastic. So far there no issue/report on cancerous material usage.
    Thank you

  • Question : Inquiry for the item from ana****Feb 17, 2019

    Hi.. how long is the power cable? Thx.

    Answer : [Re] Inquiry for the item from ana****

    Hi
    The power cable is 174cm
    Thank you
    PowerPac

  • Question : Inquiry related return and exchange from 242****Feb 12, 2019

    Hi, I just received the machine tonight at 8pm+. Tested the machine. The water kept draining out at wash mode. The machine can't hold any water for washing. The machine is faulty. When can it be exchanged?

    Answer : [Re] Inquiry related return and exchange from 242****

    Hi
    Its not faulty.
    You have to put the hose upright during washing mode. It can't be laying down, unless you are draining the water away.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Personal Juice Blender with 2x BPA Free Jugs (PPBL100)
PowerPac Personal Juice Blender with 2x BPA Free Jugs (PPBL100)
Item Q&A
  • Question : Inquiry for the item from mul****Mar 28, 2019

    hi understand that it comes with 2 bottles, but i would like to get additional meaning total 3. how much is it and able to purchase directly from store?

    Answer : [Re] Inquiry for the item from mul****

    Hi
    An additional jug is $8. But as its not listed online, you can let us know and do a paynow transfer.
    But do note, should you have any current order, then it would better. Else courier will be an additional $4 .
    So if you have any proceeding order, just let us know and we will pack it togehter.

    Else self collection from our store is anytime during office hours.

    regards
    PowerPac

  • Question : Inquiry for the item from kri****Dec 07, 2018

    Hi, is there any warranty for this product?

    Answer : [Re] Inquiry for the item from kri****

    Hi yes 2 years warranty

    Thank you

  • Question : Order and CollectionOct 17, 2018

    If i order morning, can i collect in the afternoon?

    Answer : [Re] Order and Collection

    Hi
    Sorry, won't be possible. If u order morning. We process for qoo10 logistic to collect. Then they will arrange at their courier side to send out to customer. Thank you

    regards

    Question : [Re] Order and Collection

    if i self collect?

    Answer : [Re] Order and Collection

    Hi

    if Self collection it will not be a problem.

    Thank you
    PowerPac

  • Question : crush iceOct 16, 2018

    Hi seller,

    can we use juicer to crush ice together with the juice?

    Answer : [Re] crush ice

    Hi

    Alittle ice together with the fruits/juice is not a problem. But not whole blender just for blending ice. Thank you

    regards
    PowerPac.

  • Question : Inquiry for the item from ttc****Sep 30, 2018

    Operate by batteries?

    Answer : [Re] Inquiry for the item from ttc****

    Hi

    By electric socket and plug.
    Thank you

    PowerPac

+View all Notice, FAQ, Q&A >>