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Q & A Lists
Item Question & Answer
2 pcs x PowerPac 29 Inches Tower Fan With Oscillation (PPTF290)
2 pcs x PowerPac 29 Inches Tower Fan With Oscillation (PPTF290)
Item Q&A
  • Question : Inquiry related return and exchange from Ahs****May 23, 2019

    Hi,I just received today and I found out that one of the fan have crack..inside the fan got item which is loose..kindly assist..thanks

    Answer : [Re] Inquiry related return and exchange from Ahs****

    That’s the photo that show crack

    Question : [Re] Inquiry related return and exchange from Ahs****

    That’s photo of showing a item inside

  • Question : Inquiry for the item from lim****May 20, 2019

    Hi is the fans selling at 2 for 60$??

    Answer : [Re] Inquiry for the item from lim****

    Hi,
    Yes, this is two tower fan in special price.
    Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from lim****May 18, 2019

    Hi, is this 2 fans for $60?

    Answer : [Re] Inquiry for the item from lim****

    Hi,
    Yes, this is two tower fan in special price.
    Thank you.
    Regards,
    PowerPac

PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger |  2 Pin Direct |
PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger | 2 Pin Direct |
Item Q&A
  • Question : Inquiry from hoz****May 23, 2019

  • Question : Inquiry for the item from tay****May 19, 2019

  • Question : Inquiry related delivery from gue****Apr 16, 2019

  • Question : Inquiry for the item from sup****Apr 19, 2019

    Hi. Would u be able to delivery by wed if i order and pay the for the extension cord on monday afternoon?

    Answer : [Re] Inquiry for the item from sup****

    Hi
    Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.

  • Question : Inquiry for the item from chu****Mar 01, 2019

    What's the power delivery on the USB ports?

    Answer : [Re] Inquiry for the item from chu****

    PP163U - 2.4AMP
    P233U, PP234U, PP235U - 2.1AMP
    The photo description did state it.
    Thank you
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 36W LED Ceiling Lamp SPHERE Daylight (PPC480)
PowerPac 36W LED Ceiling Lamp SPHERE Daylight (PPC480)
Item Q&A
  • Question : Inquiry for the item from 240****May 23, 2019

    does it come with any warranty?

    Answer : [Re] Inquiry for the item from 240****

    2 years local warranty
    regards
    PowerPAc

  • Question : Inquiry for the item from emm****May 14, 2019

    Hi, do I provide installation? How much for replacement ?

    Answer : [Re] Inquiry for the item from emm****

    Hi sorry we do not understand your question.
    But if you meant installation, sorry we do not provide that. All delivery except for large items, like fridge washing machine , will be completed by qoo10 courier.
    regards
    PowerPac

  • Question : InstallationAug 11, 2018

    Hi,

    Is there an instruction I could have a look at before purchasing this?

    Thanks.

    Answer : [Re] Installation

    Hi, you may refer to the link https://youtu.be/Am2GmMwMQnk or seach from google for mode details. Thank you

    Question : [Re] Installation

    Hi,

    I am looking for installation guide specific to this model. I had tried to look for one on Google but no results.

    Please assist.

    Answer : [Re] Installation


    hi

    You may refer to this youtube link. https://www.youtube.com/watch?v=Am2GmMwMQnk

    The installation to the PPC480 is the same as the video. Video shown is for a new flat. If your existing flat already have the celling light installation, you do not have to drill the hole. just need to replace your existing light.

    regards
    PowerPac

  • Question : Inquiry for the item from fio****Jun 11, 2018

PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
Item Q&A
  • Question : Inquiry related return and exchange from zhe****May 21, 2019

  • Question : Inquiry related return and exchange from zhe****May 21, 2019

    Hi, I just received the rice cooker today. To my disappointment, there is a scratch inside the aluminium pot and another tiny paint comes off. I would not want to cook rice with a pot in this condition. Please arrange for replacement. My Order number is 296057312. Thanks.

    Answer : [Re] Inquiry related return and exchange from zhe****

    replied to as above thread

  • Question : Inquiry for the item from Vio****May 19, 2019

    Hi which country is the rice cooker made in? Thanks

    Answer : [Re] Inquiry for the item from Vio****

    Hi, it is made in China but is local 24 months motor warranty. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from itm****May 18, 2019

    Hi, I want to use this to make black garlic and require the rice cooker to stay on “keep warm” for one week. Is that possible or will the switch keep jumping between “cook” and “keep warm”?

    Answer : [Re] Inquiry for the item from itm****

    Hi, the rice cooker can keep stay on "keep warm" if you never switch off the power. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from lim****May 17, 2019

+View all Notice, FAQ, Q&A >>
PowerPac 2in1 Mini Washing Machine - 15 Mins Fast Laundry (PPW820)
PowerPac 2in1 Mini Washing Machine - 15 Mins Fast Laundry (PPW820)
Item Q&A
  • Question : Inquiry for the item from dai****May 08, 2019

    The hose for the water inlet keeps dropping off even if I turned it is a small amount of water. Any advise?

    Answer : [Re] Inquiry for the item from dai****

    Hi
    The hose have to be upright. There a hook behind to hang it upright. It not faulty, cause for semi auto small machine, cause if u never upright the hose, so even if you off, the remaining water will come out to clear.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from dai****

    I meant the hose to let the water into the washing machine not the one letting the water go. The hose keeps dropping off not allowing me to fill the mini washer with water. I have to use a pail.

    Answer : [Re] Inquiry for the item from dai****

    Hi, you need to get a hose clip to tighten the hose to the water tap. Thank you
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from dai****

    ok. Thank you.

    Answer : [Re] Inquiry for the item from dai****

    How many months warranty?

    Question : [Re] Inquiry for the item from dai****

    2 year warrenty
    regards
    PowerPac

  • Question : Inquiry for the item from REJ****May 20, 2019

    Hi!! I have bought a unit of this item and now the motor spoil. Any replacement motor ?

    Answer : [Re] Inquiry for the item from REJ****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Thank you
    Powerpac

    Question : [Re] Inquiry for the item from REJ****

    If I’m not mistaken warranty over already...

    Answer : [Re] Inquiry for the item from REJ****

    If I’m not mistaken warranty over already...

    Question : [Re] Inquiry for the item from REJ****

    Hi
    When did you brought this. We have 2 year warranty. It should not past 2 years cause this product is 1 year old plus introduced in the company
    regards
    PoweRPac

    Answer : [Re] Inquiry for the item from REJ****

    Oh thanks will go to your service centre then

    Question : [Re] Inquiry for the item from REJ****

    Thank you
    PowerPac

  • Question : Inquiry for the item from ted****May 12, 2019

  • Question : Inquiry for the item from Ltm****Apr 30, 2019

    Hi, thank u for delivering the machine so quickly. Washing is ok. But when I tried to use the spin function, why is the machine shaking so badly? The whole machine moves position and is very noisy. Is it normal? I have to hold on to the whole machine to prevent it from moving while spinning.

    Answer : [Re] Inquiry for the item from Ltm****

    Hi
    This is semi auto, thus it quite common.
    But do check too if you have place correctly and at times it might be caused by the item load is too heavy
    regards
    PowerPac

    Question : [Re] Inquiry for the item from Ltm****

    Ok thanks for reply. Also the outlet tube is too short. Do u sell extension? How do I register for the warranty. There is no number on the washing machine. Please
    Advise.

    Answer : [Re] Inquiry for the item from Ltm****

    We did not sell outlet tube. You can submit e-warranty at www.powerpac.com.sg

    Thank you.
    Powerpac Team.

    Question : [Re] Inquiry for the item from Ltm****

    Hi, where to locate the serial number of the mini washing machine? Zzzz can you answer my question?

    Answer : [Re] Inquiry for the item from Ltm****

    Hi, there is a sticker with serial number, you can found it on the product. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from inf****Feb 19, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Water Filter Pitcher BPA Free (PP1518)
PowerPac Water Filter Pitcher BPA Free (PP1518)
Item Q&A
  • Question : Inquiry for the item from ffr****May 23, 2019

    Does this pitcher come with a filter?

    Answer : [Re] Inquiry for the item from ffr****

    Hi, the item is come with one filter. We do sell the replacement filter separately as well. Thank you
    PowerPac

    Question : [Re] Inquiry for the item from ffr****

    Is the filter PP1588 for Pitcher PP1518?

    Answer : [Re] Inquiry for the item from ffr****

    Hi yes it is.
    3-Piece Filter Cartridge

    regards
    PowerPac

    Question : [Re] Inquiry for the item from ffr****

    Ok thank you. Just purchased the pitcher and additional filters.

    Answer : [Re] Inquiry for the item from ffr****

    Thank you so much for your support.
    We proceed order daily. your order will be process tomorrow.
    hace a nice day ahead
    regards
    PowerPac

  • Question : Inquiry related cancel and refund from 243****May 07, 2019

    Order No; 294651426 & 294651427 i want to refund and return, the item is a defect. Water Leaking out from the cap on top.
    Please let me know how to do this. I wrote here and there no response from you for DAYS!

    Answer : [Re] Inquiry related cancel and refund from 243****

    Dear Customer,

    Water will leak out if you put too much water before drain to the jar. Please add the water amount after drain to the jar completly and pour to the cup as well.

    In cause of the return ,please request refund & return at Qoo10 order receiving , after that need to send back to the seller office using by any of courier (or) by self. Seller will approve to refund & return once received the item.

    Thank You.
    Powerpac Team.

  • Question : Inquiry for the item from tem****Apr 07, 2019

    Hello how do i purchase the filter ?

    Answer : [Re] Inquiry for the item from tem****

    Hi
    This is the link to the filter:
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-3-PIECE-FILTER-CARTRIDGE-WITH-4-STAGE-FILTRATION-PP1588/632551842

    Thank you
    PowerPac

  • Question : Inquiry for the item from cn_****Sep 06, 2018

    Hi, how many filters does this pack contain?thanks.

    Answer : [Re] Inquiry for the item from cn_****

    Hi, the item is come with one filter. We do sell the filter separately as well. Thank you

    Question : [Re] Inquiry for the item from cn_****

    Thanks. Can you point me to the link for the spare filters ?Thanks again.

    Answer : [Re] Inquiry for the item from cn_****

    Hi, here is the link for the refill filter. Thank you. https://www.qoo10.sg/g/632551842

PowerPac Light Weight Vacuum Cleaner with 1200Watts ( PPV1412)
PowerPac Light Weight Vacuum Cleaner with 1200Watts ( PPV1412)
Item Q&A
  • Question : Inquiry related delivery from tra****May 23, 2019

    hi, may i know when is the earliest i can receive my items if i purchase it today? thanks.

    Answer : [Re] Inquiry related delivery from tra****

    We process daily. so you order today. Tmr we will process to pass to Qoo10 delivery.
    But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.

  • Question : Inquiry for the item from Jol****May 22, 2019

    Hi other than the dust bag what else is to be cleaned?

    Answer : [Re] Inquiry for the item from Jol****

    nothing. of course like the hose got hair dust dirty. then you have to clean yourself.
    depend on individuals level of cleaniness
    regards
    PowerPac

  • Question : Inquiry for the item from hgl****May 21, 2019

    Hi seller, dust bag is it paper or cloth? If it paper do you sell them?

    Answer : [Re] Inquiry for the item from hgl****

    hi it is reusable. so u can wash and dry then use again
    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from hgl****

    But you got sell with paper? I prefer paper as sometimes vacuum glasses then i can dispose it.

    Answer : [Re] Inquiry for the item from hgl****

    Hi for this model no.
    cause our other paper bag is not suitable the size.
    Sorry.
    PowerPac

  • Question : Inquiry related delivery from goh****May 21, 2019

  • Question : Inquiry for the item from jxj****May 18, 2019

    Hi,
    May I know whether the dust bag is washable? How often to change the dust bag? Thanks!

    Answer : [Re] Inquiry for the item from jxj****

    Hi, the dust bag is re-useable. Thank you.
    Regards,
    PowerPac

PowerPac 3L Steamboat  Multi Cooker with Non sticker pot and steamer (PPMC868)
PowerPac 3L Steamboat Multi Cooker with Non sticker pot and steamer (PPMC868)
Item Q&A
  • Question : Inquiry for the item from pea****May 23, 2019

    What the inner pot material ? Wat the 2nd llayer for steaming the material is made of?

    Answer : [Re] Inquiry for the item from pea****

    Innter pot is non stick.
    steam is aluminium
    regards
    PowerPac

  • Question : Inquiry for the item from pea****May 21, 2019

  • Question : Inquiry for the item from yan****May 17, 2019

    Can the bottom pot be removed for washing?

    What is the diameter of the pot?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Yes removable.
    capacity 3L
    regards
    PowerPac

    Question : [Re] Inquiry for the item from yan****

    Diameter centimetres of the bottom pot? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Please show a picture of the bottom pot to see it's removable.

    Why no free delivery?

    Thanks

    Question : [Re] Inquiry for the item from yan****

    Different promotion different T&C.
    For this, is already prime $1.99 delivery only.
    PowerPac

    Answer : [Re] Inquiry for the item from yan****

    Diameter centimetres of the bottom pot?

    Please show a picture of the bottom pot to see it's removable.

    Thanks

    Question : [Re] Inquiry for the item from yan****

    diameter approx 25cm
    depth approx 6cm
    do see attached. As mentioned is removable

    Answer : [Re] Inquiry for the item from yan****

    No picture attached. Please resend.

    25cm 3L smaller than 2L model 30cm?

    Thanks

    Question : [Re] Inquiry for the item from yan****

    You enquire for 3L pot dimension.
    But you are comparing for WHOLE product dimension for 2L steamboat.

    Answer : [Re] Inquiry for the item from yan****

    Yup i am looking at 3L bigger versus 2L one so wonder why 25cm 3L rather small?

    Difference is 1300 watt vs 2000 watt n bbq plate. Deciding which to buy.

    Thanks for detailed information.

    Question : [Re] Inquiry for the item from yan****

    2L steamboat diameter n depth of pot? Whole product diameter 30cm depth 18cm.

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Yes. please refer to photo details: Whole product diameter 30cm depth 18cm.

    Question : [Re] Inquiry for the item from yan****

    This is whole product. What is the pot measurements? I want to compare to 3L 25cm 6cm pot.

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi, the pot dimension for 2L and 3L as below;
    2L-diameter approx 21cm, depth approx 5.5cm,
    3L-diameter approx 25cm, depth approx 6cm.
    Please take note above the dimension is pot only. Thank you.
    Regards,
    PowerPac

PowerPac 2 tier Food Steamer with Stainless steel flat heating plate (PPE703G)
PowerPac 2 tier Food Steamer with Stainless steel flat heating plate (PPE703G)
Item Q&A
  • Question : Inquiry for the item from cyn****May 21, 2019

    Hi Seller,
    This product has any warranty?

    Answer : [Re] Inquiry for the item from cyn****

    Hi, it is under 24 months motor warranty. Thank you.
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from cyn****

    My i know where is the service center?

    Answer : [Re] Inquiry for the item from cyn****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Thank you
    Powerpac

PowerPac Multipurpose Steamboat pot and BBQ Grill with Non-stick inner pot (PPMC728)
PowerPac Multipurpose Steamboat pot and BBQ Grill with Non-stick inner pot (PPMC728)
Item Q&A
  • Question : Inquiry for the item from sus****May 18, 2019

    Hi, since bought in March 2019 didn’t use, just want to use switch nob can’t turn at all, help help

    Answer : [Re] Inquiry for the item from sus****

    My order no and date for your reference

    Question : [Re] Inquiry for the item from sus****

    Hi, you can bring back to our service centre, our technician wil check for you. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

    Answer : [Re] Inquiry for the item from sus****

    Thank you.

    Question : [Re] Inquiry for the item from sus****

    Thank you.
    PowerPac

  • Question : Inquiry for the item from nhi****May 20, 2019

    Hi seller, this item easy to wash? Nay warranty and how long

    Thanks

    Answer : [Re] Inquiry for the item from nhi****

    Non stick pan. you can refer to review to see what customers commented.
    2 years local warranty
    regards
    PowerPac

  • Question : Inquiry for the item from est****May 18, 2019

    Any warranty for this item ?

    Answer : [Re] Inquiry for the item from est****

    2 year local warranty
    regards
    PowerPac

  • Question : Inquiry for the item from sp_****May 17, 2019

    Would it be very noisy? for instance, some electric kettle jugs sound noisy when boiling water.

    Answer : [Re] Inquiry for the item from sp_****

    In addition, some electric induction cooker also very noisy. How was this multi cooker performs?

    Question : [Re] Inquiry for the item from sp_****

    This is a steamboat bbq.
    Not a induction cooker, no multi cooker, no electric kettle.
    PowerPac

  • Question : Inquiry for the item from tan****May 17, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500)
PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500)
Item Q&A
  • Question : Inquiry for the item from bec****May 21, 2019

    Can vacuum be use on marble floor and terrazzo floor?

    Answer : [Re] Inquiry for the item from bec****

    yes not a problen
    regards
    PowerPAc

    Question : [Re] Inquiry for the item from bec****

    Thanks

    Answer : [Re] Inquiry for the item from bec****

    welcome and have a nice day
    PowerPac

  • Question : Inquiry related return and exchange from 261****May 21, 2019

  • Question : Inquiry related delivery from ver****May 20, 2019

    How long does it take to deliver

    Answer : [Re] Inquiry related delivery from ver****

    We process all order daily.
    As per tracking: Your item is in transit to the dispatch center.
    But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.
    PowerPac

  • Question : Inquiry related return and exchange from 261****May 17, 2019

  • Question : Inquiry for the item from nnl****May 04, 2019

    Hi Seller
    My vaccum was breakdown yesterday. How can i use warranty service? please see my order attached photo, order on 2018 Jul 16.
    please advise for warranty service. thanks

    Answer : [Re] Inquiry for the item from nnl****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Thank you
    Powerpac

+View all Notice, FAQ, Q&A >>
PowerPac Electric Hot Air Popcorn Maker Corn Popper Machine (PPT07)
PowerPac Electric Hot Air Popcorn Maker Corn Popper Machine (PPT07)
Item Q&A
  • Question : Inquiry for the item from itm****May 22, 2019

    Hi, can I add oil and salt into the machine at the same time as the kernels?

    Answer : [Re] Inquiry for the item from itm****

    Hi please after it pop.
    So you can gauge better via your desire as well once its done.
    regards
    PowerPac

  • Question : Inquiry for the item from gre****Mar 10, 2019

    Hi Seller,

    Item will be delivered in a sealed box? Any extra protection such as shrink wrap?

    Answer : [Re] Inquiry for the item from gre****

    Hi
    Yes our product come in our PowerPac packaging box. And we shrink wrap thus the box arrived nicely, not torn etc. Thank you
    PowerPac

  • Question : Inquiry for the item from 246****Dec 26, 2018

    Hi, does this item has a 3-pin-plug with SAFETY MARK?

    Answer : [Re] Inquiry for the item from 246****

    Hi

    For this product it is not required. Any products that required we will apply

    Thank you
    PowerPac

iFan -PowerPac Mist Fan Air Cooler With Mosquito Repellent (IF7575)
iFan -PowerPac Mist Fan Air Cooler With Mosquito Repellent (IF7575)
Item Q&A
  • Question : Inquiry for the item from hai****May 20, 2019

    How does the mosquito repellent functionality work??

    Answer : [Re] Inquiry for the item from hai****

    Hi
    as refer to photos.
    There several buttons, like mist, ioniser, mosquito repellent, oscillation. You press the function you desire
    regards
    PowerPac

    Question : [Re] Inquiry for the item from hai****

    Thanks for your reply. Do I need to add any substance into the fan, for the mosquito repellent function

    What is being sprayed out for the mosquito repellent function? Im concerned about safety

    Answer : [Re] Inquiry for the item from hai****

    Hi no substance required.
    if you see photo, there is a slot for the mosquito thing.
    It not a spray etc. it is like a noise repellent.. But to us human ear is not detachable.
    Our item went though the • Safety Mark : 171364-12
    Thank you
    regards
    PowerPac

    Question : [Re] Inquiry for the item from hai****

    Nice. Thanks for your reply. What's the size of the fan itself? 12inch?

    Answer : [Re] Inquiry for the item from hai****

    Hi its 16" fan actually.
    its not a small fan

    regards
    PowerPac

  • Question : Inquiry for the item from wim****Apr 28, 2019

    Is there a warranty ?

    Answer : [Re] Inquiry for the item from wim****

    Hi
    Yes 3 year local warranty.
    8 years copper motor warranty
    regards
    PowerPAc

PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
Item Q&A
  • Question : Inquiry for the item from lee****May 22, 2019

    I'd like to have a picture of the internal, insane a review that says there is no eject button for the basket. Are your able to confirm?
    Also, can I buy additional basket with this purchase? And how much is it?

    Answer : [Re] Inquiry for the item from lee****

    Hi the tray is able to take out. not the basket.
    regards
    PowerPAc

  • Question : Inquiry for the item from lee****May 22, 2019

    I'd like to have a picture of the internal, insane a review that says there is no eject button for the basket. Are your able to confirm?
    Also, can I buy additional basket with this purchase? And how much is it?

    Answer : [Re] Inquiry for the item from lee****

    replied to previous thread

  • Question : Warranty periodJun 15, 2018

    What is the warranty period and what does the warranty cover ? Thanks.

    Answer : [Re] Warranty period

    Hi, it is under 24 months motor warranty. Thank you.

  • Question : Inquiry for the item from apr****Jun 01, 2018

    Hi is there anymore item specification detail and more photo of actual photos? How many days to receive if i made order today? Thanks for giving reply.

    Answer : [Re] Inquiry for the item from apr****

    Hi, it take 3-4 days to deliver. Thank you.

PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
Item Q&A
  • Question : Inquiry for the item from han****May 22, 2019

    Hi would this be powerful for living room distance of 2-3 meters?

    Answer : [Re] Inquiry for the item from han****

    Hi this is based on individual. but you can see review that some have commented is pretty strong. Come with 3 speeds setting.

  • Question : Inquiry for the item from 237****May 20, 2019

    may i know how long is the cable?

    Answer : [Re] Inquiry for the item from 237****

    Approx 1.2m-1.4m
    regards
    PowerPac

  • Question : Inquiry for the item from jas****Jan 24, 2019

    Hi.

    I would like to enquire do you provide warranty and for how long?

    I would also like to enquire do you do installation? I have the power point. If you do, how much is the installation cost and how long will you be able to install?

    Thank you.

    Answer : [Re] Inquiry for the item from jas****

    Hi
    is 2 years warranty.
    Hi sorry we do not do installation service for fan.
    regards
    PowerPac

PowerPac Multi Travel Adapter With 2 USB Charger (PP7971)
PowerPac Multi Travel Adapter With 2 USB Charger (PP7971)
Item Q&A
  • Question : Inquiry for the item from hsp****May 16, 2019

    Hi may know if this item can be used for 110V product plugging into Singapore 220v?

    Answer : [Re] Inquiry for the item from hsp****

    Yes able.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from hsp****

    You r sure the Output power can be converted to 110Volt?

    Answer : [Re] Inquiry for the item from hsp****

    Hi Your question is this item can be used for 110V product plugging into Singapore 220v. Yes it is able if your appliance is between 110-240V

    But if you meant you want to convert the voltage, we did not state that. That is a big difference. you have to get a transformer. or converters.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from hsp****

    Pls advise on the info I attached for your viewing.Check yr company's product I will be uploading if is appropriate to purchase. Thks

    Answer : [Re] Inquiry for the item from hsp****

    Ps advise.

    Question : [Re] Inquiry for the item from hsp****

    No not suitable. Your volt is already above the required. Please get the bigger transformer.
    regards
    PowerPac

PowerPac 1.1L Multi Cooker Steamboat pot with Free BBQ Plate (PPMC182)
PowerPac 1.1L Multi Cooker Steamboat pot with Free BBQ Plate (PPMC182)
Item Q&A
  • Question : Inquiry for the item from han****May 21, 2019

    Hi what is the length of cable for 1L & 2L?

    Answer : [Re] Inquiry for the item from han****

    Both the same at approximately 105cm
    regards
    PowerPac

  • Question : Inquiry for the item from 233****May 21, 2019

    hello can you advise any supermarkets/departmental store in the west/central area where i can view the item physically?

    Answer : [Re] Inquiry for the item from 233****

    Hi Giant have. But they stock the bigger model PPMC181, 2L.
    You can gauge from there.
    regards
    PowerPac

  • Question : Inquiry for the item from yan****May 17, 2019

    2L multi cooker model comes w free BBQ plate? Price 19.90 plus 3?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi
    yes both 1.1 and 2 L come with the free BBQ plate.
    And yes. $19.90 for 1.1L
    +$3 for the 2L.

    You may want see the Purchase with purchase as well. Add on for other items. The price is exclusive to qoo10 only till 23 May
    regards
    PowerPac

    Question : [Re] Inquiry for the item from yan****

    I am confused by 3 models for ceramic cooker. U recommend which model?

    See attached screenshot why i cannot download PowerPac shop discount coupon?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Why no free delivery for this item? I see oven toaster 19.90 w free delivery.

    Thanks

    Question : [Re] Inquiry for the item from yan****

    Hi
    The voucher you show have to spend minimum $30 this time. And then can be used for 2nd time before 2019.05.31.
    and the 2nd time, you can get immediately $5 off min spend $10.

    But we have special 10% for qoo10 only. and prices for our products are special for qoo10 this time.

    Between PPIC832 and PPIC880, PPIC880 is improvised designe with soft touch. the buttons all are more simplified and design wise more clean cut.

    PPIC831 is our latest model. is Infrared technology with no high frequency Come with one FREE BBQ grill rack

    If you are on budget wise, we recommend either PPIC832 or PPIC880. Thank you
    PowerPac

    Answer : [Re] Inquiry for the item from yan****

    Why no free delivery for this item? I see oven toaster 19.90 w free delivery.

    Thanks

    Question : [Re] Inquiry for the item from yan****

    Hi, it is depend on different promotion. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from yan****Apr 24, 2019

    2 litre pot still selling? Where's the link? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi
    Yes we are still selling
    do kindly see the link
    https://www.qoo10.sg/item/POWERPAC-PROMO-POWERPAC-2L-MULTI-COOKER-STEAMBOAT-POT-WITH-FREE-BBQ-PLATE-NON/645540949

    regards
    PowerPac

    Question : [Re] Inquiry for the item from yan****

    Please ask mgt to offer 19.90 again. Thanks

    Answer : [Re] Inquiry for the item from yan****

    19.90 for 2 litre promotion to start again soon? Thanks

    Question : [Re] Inquiry for the item from yan****

    Sorry we are unable to confirm.
    Thank you for your support.

  • Question : Inquiry for the item from Sma****Mar 20, 2019

    Hi there,
    May I know what is the inner pot made of?
    Please advise the material of nonstick layer too.
    Thanks.

    Answer : [Re] Inquiry for the item from Sma****

    Hi
    inner pot made of aluminium coated with food grade non stick coating
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 2.5L Electric Multicooker/noodle cooker/Steamboat pot with Stainless steel innerpot PPMC585
PowerPac 2.5L Electric Multicooker/noodle cooker/Steamboat pot with Stainless steel innerpot PPMC585
Item Q&A
  • Question : Inquiry for the item from lee****May 21, 2019

    Hi, may l know if the pot is detachable from the base so that l can wash it? Otherwise can spoil the electrical parts in the control switch. Thanks!

    Answer : [Re] Inquiry for the item from lee****

    Hi not removable. We do have other models steamboat you can consider if you want removable pot.
    regards
    PowerPac

  • Question : Inquiry for the item from kar****May 17, 2019

    Can take out Inner steel pan to wash separately ??

    Answer : [Re] Inquiry for the item from kar****

    Hi not removable.
    regards
    PowerPac

  • Question : Inquiry for the item from you****May 16, 2019

    Any adjust the heat setting? keep warm function?

    Answer : [Re] Inquiry for the item from you****

    Hi
    There 2 adjustable setting. Low or high.
    But no keep warm
    regards
    PowerPac

  • Question : Inquiry for the item from Nah****May 12, 2019

    Is there heat control or only on and off switch?

    Answer : [Re] Inquiry for the item from Nah****

    Hi on off switch
    regards
    PowedPac

  • Question : Inquiry for the item from yan****Jan 25, 2019

    Can u lower the price to match Giant sale?

    Is the pot removable for washing?

    Auto off if over heating?

    Non stick for frying?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi
    The sale is set by Giant cater specifically for this CNY.
    You may want to visit our supplier for this special deal.
    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from yan****

    U are the manufacturer so u cannot sell cheap like giant? Thanks

PowerPac Juice Personal Blender with 2X BPA Free Jugs (PPBL500)
PowerPac Juice Personal Blender with 2X BPA Free Jugs (PPBL500)
Item Q&A
  • Question : Inquiry for the item from 250****May 21, 2019

    how to charge the juicer?

    Answer : [Re] Inquiry for the item from 250****

    Hi its power cord.
    you juice then can straight bring the bottle out
    PowerPac

  • Question : Inquiry related delivery from mic****May 20, 2019

    Hi what is the shipping duration to reach recipient place?

    Answer : [Re] Inquiry related delivery from mic****

    We process orders daily.
    But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.

  • Question : Inquiry for the item from kcm****Mar 24, 2019

    Hi, is the jug made of glass?

    Answer : [Re] Inquiry for the item from kcm****

    Hi, the jug is made of plastic. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from Jas****Dec 16, 2018

    Can blend ice & make smoothie?

    Answer : [Re] Inquiry for the item from Jas****

    Hi

    Yes little ice with smoothie or juice is fine but not just whole blender full of ice.

    Thank you
    PowerPac

  • Question : Inquiry related delivery from chi****Dec 04, 2018

    Hi may I know how long does the products takes to arrive?

    Answer : [Re] Inquiry related delivery from chi****

    Hi

    We will process the order the next following day from order confirmation to qoo10. But delivery is handled by qoo10. So we can't determine the time/days.

    But so far their delivery service have been quite efficient.
    Thank you

+View all Notice, FAQ, Q&A >>
Bear-PowerPac Portable Electric Heating Lunch Box 1.0L Multi Pot (DFH-B10J2)
Bear-PowerPac Portable Electric Heating Lunch Box 1.0L Multi Pot (DFH-B10J2)
Item Q&A
  • Question : Inquiry for the item from wei****May 17, 2019

    is 3pin (SG) power plug?

    Answer : [Re] Inquiry for the item from wei****

    how many year warranty?

    Question : [Re] Inquiry for the item from wei****

    Hi
    Yes it is 3pin (SG) power plug.
    We are the authorised Sg distributer and we have Safety Mark and 2 year local warranty for customer to buy with peace of mind.
    Thank you

    Answer : [Re] Inquiry for the item from wei****

    Can i know more information about this lunch box, what accessories include?

    Question : [Re] Inquiry for the item from wei****

    Hi
    Please kindly see attached. Do let us know if further enquires.
    regards
    PowerPac

    Answer : [Re] Inquiry for the item from wei****

    May I know this include vacuum bar? How many days can receive the goods?

    Question : [Re] Inquiry for the item from wei****

    Good morning seller, izit all Bear-PowerPac Electric Portable Heating Lunch Box inc 3pin plug + 2 year local warranty?

    Answer : [Re] Inquiry for the item from wei****

    Hi, the lunch box is 3pin plug + 2 year local warranty, and we only can ship out 27 May 2018 onwards. Thank you.
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from wei****

    ok, noted. I can wait & already ordered. Here is my reference no: (Cart no. 127055997), wish can receive my things before 31 May 2019.

    Answer : [Re] Inquiry for the item from wei****

    Hi
    We will defenitely ship out on 27May. We do hope it will reach you on time.
    Thank you so much for your patience.
    regards
    PowerPAc

  • Question : Inquiry for the item from nsb****May 18, 2019

    Hi seller, is this item for heating up food only? Can cook? How to use it, is it filling water at the base?

    Answer : [Re] Inquiry for the item from nsb****

    Hi, you need to filling water at the base to cook or heat up the food.
    Thank you.
    Regards,
    PowerPac

PowerPac 250W Heavy Duty Step Up/Down Voltage Converter Transformer 110V/220Voltage Regulator(ST250)
PowerPac 250W Heavy Duty Step Up/Down Voltage Converter Transformer 110V/220Voltage Regulator(ST250)
Item Q&A
  • Question : Inquiry for the item from plt****May 21, 2019

  • Question : Inquiry for the item from dds****Dec 24, 2018

    Hi seller, pls advise the step if my product is 110V.

    Should I switch on the 110V as this consider 110V input, output as 220V?

    Thanks

    Answer : [Re] Inquiry for the item from dds****

    Hi

    If your product is 110V and you wish to output as 220V.
    You have to insert your product plug of 110V into 220V. Then the voltage will convert output as 220V.

    Vice versus if you want 220V product to 110V output. You insert your plug to 110V and they will downsize your voltage.

    Let us know if further enquires.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from dds****

    This is the product voltage, is it multiply 120V x 0.6A = 72watts?

    Can this use the voltage transformer?
    Thanks

    Answer : [Re] Inquiry for the item from dds****

    Hi

    Can I check what product is this? if hair dryer, this product is not suitable for usage with transformer.

    But if based on your watts/voltage alone, as given photos, yes can use the voltage transformer

    regards
    PowerPac

    Question : [Re] Inquiry for the item from dds****

    Is shredder

    Answer : [Re] Inquiry for the item from dds****

    Hi

    Yes not a problem.

    Thank you
    PowerPac

iFan-PowerPac Portable Air Conditioner 9000 BTU (IF9090)
iFan-PowerPac Portable Air Conditioner 9000 BTU (IF9090)
Item Q&A
  • Question : Inquiry for the item from bes****May 21, 2019

  • Question : Inquiry for the item from guo****Aug 16, 2018

  • Question : Inquiry related delivery from del****Aug 15, 2018

  • Question : Remote controlJul 26, 2018

    Hi do you sell the remote control of this model ?

    Answer : [Re] Remote control

    Hi yes, we do sell the remote control separately $18.

    regard PowerPac Team

    Question : [Re] Remote control

    Does the remote have a lcd display? Cause the current one i m using doesnt (i boiught second hand. Can have picture of the remote? Can do mailing? Thanks for your quick reply.

    Answer : [Re] Remote control

    Hi

    the remote does not have an LED. Do kindly see the attached photo.
    Mailing is not a problem too. Could you kindly call our office at 62149555.
    Cause accessory part are not available online.

    regards
    PowerPac Team

    Question : [Re] Remote control

    Oh.... It is the same one I have. Cause I saw, from the advert there's lcd so I thought might be wrong remote. If tats the case then I think it is the unit itself got problem. Thanks for the quick reply.

    Answer : [Re] Remote control

    Hi, you may proceed to our office if there are any probelm. Thank you.

Bear-PowerPac 2 Tier Intelligent Electric Stainless Steel Food Steamer 8.0L 800Watt (DZG-D80A1)
Bear-PowerPac 2 Tier Intelligent Electric Stainless Steel Food Steamer 8.0L 800Watt (DZG-D80A1)
Item Q&A
PowerPac 50L Bar Fridge (PPBF555)
PowerPac 50L Bar Fridge (PPBF555)
Item Q&A
  • Question : Inquiry related delivery from mri****May 20, 2019

    can delivery after 4pm because I working morning until 4pm?

    Answer : [Re] Inquiry related delivery from mri****

    Hi sorry.

    Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.
    But from our side your oder is already delivered.
    regards
    PowerPac

  • Question : Inquiry for the item from jcr****May 18, 2019

    How cold is the fridge?

    Answer : [Re] Inquiry for the item from jcr****

    Hi, the bar fridge is 0-4 degree. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from azz****Apr 23, 2019

    Can this fridge use to store breast milk?

    Answer : [Re] Inquiry for the item from azz****

    Hi
    Bar fridge not recommended for storing breast mail. likewise to all bar fridge. the breast mil might last only 3 days Max.
    We would recommended taking the bar freezer, which is a popular item for mums.
    You can consider our PowerPac 60L Upright Mini Bar Freezer (PPFZ60)

    regards
    PowerPac

  • Question : Inquiry for the item from jcl****Apr 17, 2019

    Is there any photo for internal compartments? What is the total weight of the fridge? Thanks

    Answer : [Re] Inquiry for the item from jcl****

    Hi yes

    There is photo in the listing as well. of the inner compartment.
    Total wt approx 17 kg
    regards
    PowerPac

  • Question : Inquiry related delivery from sad****Mar 06, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Smart Robotic Vacuum Cleaner with Automatic Return And Wet / Dry Options (PPV3200)
PowerPac Smart Robotic Vacuum Cleaner with Automatic Return And Wet / Dry Options (PPV3200)
Item Q&A
  • Question : Inquiry related delivery from kin****May 20, 2019

    Hi, I will like to get the robot plus some led lights whereas can all items ship together with the robot as free prime shipping? Thanks

    Answer : [Re] Inquiry related delivery from kin****

    Hi
    If under the Qprime, as long you purchase above the amount and check out in a single receipt. it should be all free qprime already.
    you can double check with qoo10 hotline should you run with any problem.
    regards
    PowerPac

  • Question : Inquiry for the item from shm****Jan 14, 2019

    When will this be in stock again?

    Answer : [Re] Inquiry for the item from shm****

    hi
    We apologies but we could not confirm on the stock up.
    regards
    PowerPac

  • Question : Inquiry for the item from san****Jan 05, 2019

    hi, where is the water tank and how do we fill up the water tank?

    Answer : [Re] Inquiry for the item from san****

    Hi
    Do kindly see attached. We send an example of the instruction drawing of the water tank. Btu if you were to purchase the product, the instruction Manuel will guide you through
    regards
    PowerPac

  • Question : Inquiry for the item from yum****Dec 23, 2018

    Can I purchase extra cloths when purchasing the robotic vacuum?

    Answer : [Re] Inquiry for the item from yum****

    Hi

    Yes. you can let us know but as we do not sell accessories/parts online, it would be a separate payment via pay now.
    During which you have to let us know then we can pack together when sending.

    regards
    PowerPac

  • Question : Inquiry for the item from yum****Dec 23, 2018

    I understand your warehouse sells accessories e g cloth etcs, where is your warehouse n can I purchase online? Please revert n thz

    Answer : [Re] Inquiry for the item from yum****

    Hi

    As we don't sell parts online, most customer email or call our warehouse to make order. Thereafter we will shipped out with invoice but do note there will be a shipping fee.

    Else you could come down to our warehouse, but it would be better to call our office to check on stocks first before heading down

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    TeL: +65 6214 9555

    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 12 Inch Electric Box Fan/Desk/table fan with Timer (PPBF30)
PowerPac 12 Inch Electric Box Fan/Desk/table fan with Timer (PPBF30)
Item Q&A
  • Question : Inquiry for the item from hai****May 20, 2019

    Can this be adjusted to point up or down?

    Answer : [Re] Inquiry for the item from hai****

    Cannot adjust to point up and down.
    regards
    PowerPac

  • Question : Inquiry for the item from chl****Feb 28, 2019

  • Question : Inquiry for the item from 211****Dec 14, 2018

  • Question : Length of power cordSep 24, 2018

    Hi, may I ask the length of the power cord?

    Answer : [Re] Length of power cord

    Hi

    The length of the power cord is approxiametely 126cm

    Thank you

  • Question : Inquiry for the item from nik****Aug 19, 2018

    When will stock be available?

    Answer : [Re] Inquiry for the item from nik****

    Hi, we are sorry. Currently we still did not have schedule yet, probably should be end of September. Thank you.

PowerPac LED Night Light with Power Switch Auto Mode (MC72)
PowerPac LED Night Light with Power Switch Auto Mode (MC72)
Item Q&A
  • Question : Inquiry for the item from tan****May 20, 2019

    Hi is it with Safety Marks certified?

    Answer : [Re] Inquiry for the item from tan****

    This product night light does not require safety mark application. All of our others product that is required will have safety mark applicartion
    regards
    PowerPAc

  • Question : Inquiry for the item from nic****Dec 30, 2018

    Hi, can I confirm the Auto function means the light turns on when it detects darkness? Thank you.

    Answer : [Re] Inquiry for the item from nic****

    Hi

    Yes, its sensor to auto on when detect darkness.
    At the side have a switch to on the auto mode.

    regards
    PowerPac

iFan -PowerPac Evaporative Air Cooler (IF7310)
iFan -PowerPac Evaporative Air Cooler (IF7310)
Item Q&A
  • Question : Inquiry related delivery from joe****May 20, 2019

  • Question : Inquiry for the item from gog****May 17, 2019

  • Question : Inquiry for the item from ric****May 16, 2019

    Hi, is there a remote control for this ifan?

    Answer : [Re] Inquiry for the item from ric****

    Hi no remote.
    For the bigger capacity model have remote
    thank you
    powerPac

  • Question : Inquiry for the item from kit****May 14, 2019

    Kindly check with you
    do I need to change the filter? How to change or how to wash?
    Tks.
    Waiting for your reply.

    Answer : [Re] Inquiry for the item from kit****

    Please see attached.
    When you buy the item, will have instruction Manuel on how to clean it
    regards
    PowerPac

  • Question : Inquiry for the item from vog****May 10, 2019

    I just buy your air cooler but don't know how to put the ice where

    Answer : [Re] Inquiry for the item from vog****

    Hi, you can put the ice cube into the water tank. Thank you.
    Regards,
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
Item Q&A
  • Question : Inquiry for the item from 260****May 20, 2019

    1. What is the suction power? eg 1200 or 1800?
    2. What is map navigation? Is it using handphone apps?

    Answer : [Re] Inquiry for the item from 260****

    Hi, the battery capacity is 850mAh/14.4V, power is 18 watts and is cannot use for handphone apps. Thank you.
    Regards,
    PowerPac

PowerPac 100L Chest Freezer CFC Free (PPFZ100)
PowerPac 100L Chest Freezer CFC Free (PPFZ100)
Item Q&A
  • Question : Inquiry for the item from Riv****May 20, 2019

    Do u provide installation?

    Answer : [Re] Inquiry for the item from Riv****

    Hi, we provide free delivery only. Thank you.
    Regards,
    PowerPac

  • Question : Inquiry for the item from cas****Dec 22, 2018

    Hi. How long is the warranty for the product?

    Answer : [Re] Inquiry for the item from cas****

    Hi yes

    2 years local warranty.
    10 years compressor warranty

    Please kindly see attached
    regards
    PowerPac

  • Question : Inquiry for the item from Red****Dec 02, 2018

  • Question : Inquiry for the item from Jbe****Dec 02, 2018

    Underdtd tis freezer do not hv auto defroze function. So how should i maintain... do i hv to swtich off to let it defroze but then how to empty the water ftom the chest..pls adv

    Answer : [Re] Inquiry for the item from Jbe****

    Basically, once the freezer is empty, you need to turn it off and open up the doors until all of the ice is melted. For some models you can use warm or boiling water or fans to help speed up the process. Be sure to make a plan for draining the water. Some have a convenient hose attached while others may need to be moved outside to thaw. Again, check for the best way to remove the melted ice from your particular model.

    When the freezer is thawed, take some warm, soapy water and wash down the sides and the bottom. You can use dish soap and add a little baking soda if you are dealing with odors. Once you are done, towel dry until all of the moisture is gone so that ice doesn’t form again.
    (Dec 03, 2018 11:02)

    Dear Customer,
    If there is still question, please contact our hotline for more enquiries. Thanks

    PowerPac
    (Dec 03, 2018 11:04)

    .
    (Dec 05, 2018 10:47)

  • Question : Inquiry for the item from Ilo****Nov 25, 2018

    What is the energy efficiency rating?

    Answer : [Re] Inquiry for the item from Ilo****

    Hi
    The energy efficiency rating is A

    Thank you
    PowerPac

+View all Notice, FAQ, Q&A >>